KLM Royal Dutch Airlines complaints: comments, page 30
2,012 comments
John N
Verified | Apr 16, 2025
Amsterdam-Birmingham
Economy
Successful claim
My wife, Elizabeth Nockolds, has been communicating so the information has already been sent. 17.15 Approx arrived to Birmingham instead 12.45
- Amsterdam-Birmingham
- Economy
- Successful claim
Riad K
Verified | Apr 16, 2025Zagreb-Georgetown
Economy
Successful claim
No reason given
Just recieved notification that flight is cancelled, also I have lost KLM seat that I have paid but I dont have receipt somewhere about 60-70β¬- Zagreb-Georgetown
- Economy
- Successful claim
Radoslaw G
Verified | Apr 15, 2025Manchester-Warsaw
Economy
Problems at airport
First flight from Manto AMS was 1h30 min late so I missed my flight from AMS to WAW and was offered a rebooked connection via Prague. The flight from AMS to Prague was also delayed about an hour and I missed my flight to WAW so I had to stay at a hotel for a night. in the meantime the airline rebooked my ticket again for Sunday flight to WAW and I got to Warsaw a day later than I planned.- Manchester-Warsaw
- Economy
Dominika K
Verified | Apr 14, 2025Amsterdam-Prague
Economy
Successful claim
Technical problems
I haven't contacted the airline. I tried to get help directly at the airport but with no luck - I wanted to get the hotel voucher that evening but those were not offered (apparently they run out - how???). It was also very difficult to get help from the KLM employees, they were not very helpful, which is not great when this happens to you in foreign country not sure where to go this late in the evening. For the KLM employees this is not an unusual situation but for the customers it is and puts you in very vulnerable situation. More empathy from the employees would be great. - I'll leave it up to you if you want to make this public or not. To answer your question on loss of the money - hotel and some food/drink. Arrived at the final destination at 20:10 of the following day.- Amsterdam-Prague
- Economy
- Successful claim
Sanne T
Verified | Apr 14, 2025Stockholm-Mexico City
Economy
Successful claim
No reason given
Your first flight was so delayed that I would miss my connection flight. I ended up arriving 8hrs later than planned. As I could not stay in the airport for 8 hrs to wait for my next flight, I had to grab the fast train back into the city to go and work and then back to the airport. The delay also meant I only got 2hrs sleep before I had to start work.- Stockholm-Mexico City
- Economy
- Successful claim
Elizabeth N
Verified | Apr 12, 2025Economy
Was booked incorrectly which delayed our departure.
On the eve of the 05/04/2025 we received an email requesting to check online for our journey home to Birmingham for next day. I preferred to do it at Amsterdam airport. On producing our passports onto the machine it showed our flight would be taking us to Frankfurt and then wait 3 hours then continue to Birmingham. As my husband is 82 yrs it wasnt suitable. Went to the KLM information dept. We eventually were called to the help desk. I was told the change to the flight had taken place in England. Once the assistant checked the flight she rebooked us on to the original flight to Birmingham. We printed the Boarding Passes and took our suitcase to be checked in. They were not accepted, phone call was made and we were told the gate is closed for cases. we were informed to keep the case and quickly make our way to passport and search area. Rushed to the boarding gate, although my husband has to walk with a stick. It was closed. After explanation to the assistant we were rebooked on to a 4 hour later flight, and told boarding gate would be D55. As the time was then 13.00 we purchased lunch. Originally we would have been home. The car park firm was informed of our late arrival. We were charged an extra fee. At 15. 40 we were informed by the gate checker our boarding gate had been moved to the far end of the airport D2. Another rush and quite stressful- Economy
Maria J
Verified | Apr 12, 2025Economy
Schipol - wrong package of shopping and overbooked flight
Good Morning, On 6th and 7th of April we were flying from Rio de Janeiro (GIG) through Amsterdam (Schiphol) to Cracow. The security guards took our shoppingβs from Rio de Janeiro (GIG) airport because of wrongly package. We were informed that the plastic bag from the airport shop Granado looks different that the one that suppose be, so we cannot travel further with our things. More than that, to be sure that we can safely travel with our shoppings, before we bought them we ask if we will not have any problems to flight crew and we called the KLM airlines. Both of this sources assured us that we will not have any problems on our way. More than that, we stayed 3 days more in Rio de Janeiro because of overbooking of the flights. I hope you can offer solution to cover our inconveniences that we had to deal with during that journey. Iβm sending the photos of shoppings taken over by security check on Amsterdam Schiphol airport. Kind regards, Maria Jasiczek
- Economy
- Loss: β¬100
- Desired solution
Karen M
Verified | Apr 11, 2025Aberdeen-Schonefeld
Economy
No reason given
I was sent a Β£9 meal voucher to my phone - I do not have a copy of this. I contacted KLM now 4 times requesting compensation. They say I am not eligible for compensation as it was cancelled due to weather however, the groundstaff at Aberdeen and the pilots of the Abz to amst flight said it was due to a fault on the plane and they were trying to source an alternative plain. There was no issue with weather. The flight radar showed the flight take off and turn back from AMS- Aberdeen-Schonefeld
- Economy
Matthew W
Verified | Apr 10, 2025Leeds-Amsterdam
Economy
No reason given
Denied boarding at gate due to overbooking but was not informed until the night before the flight. Had to depart out of Humberside, of which the flight was also delayed, total delay amounted to around 7/8 hours. KLM offered no food or drink so I had to go the whole day without anything, until I boarded the flight and was treated the same as every other passenger. Arrived in Amsterdam almost 8 hours late so missed out on exploring Amsterdam that day as I had to catch a train to Maastricht.- Leeds-Amsterdam
- Economy
Robert M
Verified | Apr 9, 2025Vienna-Jacksonville
Economy
Influence by other flights
I pursued the claim on my own in the months following and the airline was overall unresponsive and unhelpful. No voucher was offered but I was not able to continue on this page without uploading something.- Vienna-Jacksonville
- Economy
Mats A
Verified | Apr 8, 2025Amsterdam-Stockholm
Economy
Successful claim
Technical problems
The flight was stopped mid air due to technical issues and returned to Amsterdam. I was then booked on a new flight to Stockholm the following day.- Amsterdam-Stockholm
- Economy
- Successful claim
Puneet S
Verified | Apr 7, 2025Stockholm-Delhi
Economy
Successful claim
No reason given
We were supposed to fly with KLM today to Amsterdam and then on to New Delhi. However, both of these flights were cancelled and we have now been rebooked on Thai Airways, which departs 2.5 hours later. We are now arriving in New Delhi at 10:35 AM, whereas we were originally scheduled to land at 01:55 AM.- Stockholm-Delhi
- Economy
- Successful claim
Jesse Jaskirat S
Verified | Apr 7, 2025Stockholm-Delhi
Economy
Successful claim
No reason given
We were supposed to fly with KLM today to Amsterdam and then on to New Delhi. However, both of these flights were cancelled and we have now been rebooked on Thai Airways, which departs 2.5 hours later. We are now arriving in New Delhi at 10:35 AM, whereas we were originally scheduled to land at 01:55 AM.- Stockholm-Delhi
- Economy
- Successful claim
Daniel A
Verified | Apr 7, 2025Calgary-Lagos
Economy
I booked my return flight ticket on the 19th Feb,2025 from Calgary, Canada to Lagos, Nigeria. The flight schedule was: Depart Calgary on 6th Apr and transit via Amsterdam and Paris to Lagos and return back to Calgary on 16th June. I booked the ticket myself, directly from Klm official website. There was no travel document verification at the point of booking and making payments. At intervals I personally checked the Klm page for any update regarding my flight as I never got any progress updates via my email or phone number. I had to sign up to klm webpage to view my travel status. It was during my checks I received a notice from klm to submit and re confirm my travel documents and request to submit same. I uploaded my Nigerian passport details and Canadian permanent residency card on Klm website as requested and did not get any further notification or email or call prompting me of any challenges or issues to be addressed before my flight date. I arrived the Calgary airport on 6th Apr and only to be told I cannot be on the flight to Amsterdam en route Paris as I require a Schengen visa because I will be transiting 2 European countries despite having a Canadian pr card. I explained to the Klm officials at the check in stand that I was not notified earlier but they insisted I call customer care for support. Unfortunately I left my koodo sim at home since I will not be roaming and begged the officials if I could talk to anyone or at least help me call customer care but they all refused. This is happening to me despite traveling on Klm flights on more than 4 different occasions. I had to use Whatsapp calls to contact my sister inlaw who drove down to the airport and I was able to reach Klm customer care via her phone. The klm rep told me it was my fault and I need to re book my ticket and it will cost me additional $662 cad(423.68 Euro).I had to pay this amount to get a flight to Lagos on 7th Apr. I was desperate to travel because, my mom lost her elder sister and this event had really devasted her. My concern is that, if Klm knew I was not eligible to fly, why was I not denied access at the point of booking and making payments? Why was I not notified via email or sms to update my travel documents or re book my flight early at no additional cost? Why do I need to sign up to Klm webpage to actually get any notification or updates on my travels? When I submitted the requested travel documents, why didn't Klm notify me on additional pending requirements needing my attention? I am currently unemployed and really painful to incur this additional cost despite booking very early. I will really appreciate I get a refund as I was not notified early enough that I was not eligible to fly and no attempt was made to re book me based on my travel documents I presented and the fact that I have bought my tickets since 19th Feb. Thank you. Daniel Aburime. danielabuski@gmail.com
- Calgary-Lagos
- Economy
Thamar R
Verified | Apr 6, 2025New York-Amsterdam
Economy
No reason given
Someone was able to bring me now I have to travel with taxi since lots of luggage, also some for in the Netherlands some was able to pick my up now I need to take OV plus I have to eat- New York-Amsterdam
- Economy
Claudia H
Verified | Apr 6, 2025Buenos Aires-Copenhagen
Economy
No reason given
The flight from EZE to AMS was 45 min delayed and we had a 60 min connection to CPH. We knew we had a short connection so we contacted the flight assistant when arriving to AMS. The KLM flight assistant said she couldnβt do anything. We were in seat 40 (2 adults and 2 kids) and we asked if we could be moved towards the front of the aircraft before landing so that we could get out of the plane faster. But she said it was not possible. It took us 20 min to get out of the plane, and just 5 min left to get through passport control and security check. Although this went relatively fast (not because of any exclusivity due to the short connection pass but because there was very few people), the gate was already closed by the time we got there. The message with the short connection pass we received said the plane got to the gate 9.12 and by 9.17 we should be at the gate. We managed to get out of the plane 9.28, so it was obvious that we were not going to make it to the next flight. It was also extremely shameful that we got 3 vouchers of 15 EUR each and one of 7 EUR (due to my son being 4 yo) for a 3 hour re-scheduling. We walked around trying to find a place to eat and the amount was not enough to cover a meal. We ended up paying more for KLMβs flight delay (45 min) and the lost connection. Of course, also all the stress to run through Amsterdam airport with two small kids. In addition, we had 4 carry ons with all our luggage that we were requested to check (due to the connecting flight being full) and now we will likely have to pick them up another day in Copenhagen. We were supposed to get to CPH at 11 and we will be there after 14. Truly bad experience.- Buenos Aires-Copenhagen
- Economy
Armando W
Verified | Apr 5, 2025Amsterdam-Torreon
Economy
Successful claim
Technical problems
My flight KL8990 from Amsterdam to Mexico City, originally scheduled to depart on April 3rd, 2025 at 22:15, was delayed by more than 24 hours. At the last minute, the flight was rescheduled to April 4th, 2025, with a new departure time of 20:35. As a result, I arrived in Torreon on April 5th instead of April 4th as originally planned. This delay caused significant inconvenience and additional expenses. According to EU Regulation 261/2004, I am requesting compensation for this delay of more than 24 hours on an intercontinental flight exceeding 3,500 km. All relevant documents, such as e-tickets and evidence of the flight change, are available upon request.- Amsterdam-Torreon
- Economy
- Successful claim
Daniel A
Verified | Apr 2, 2025Gothenborg-Amsterdam
Economy
Weather conditions
The flight was cancelled due to weather conditions which is not true. I rebooked my flight to an earlier flight 6 am departure time and had to get a taxi for 60 euros to be able to get to the airport.- Gothenborg-Amsterdam
- Economy
Hanna F
Verified | Apr 2, 2025Stockholm-Vienna
Economy
Successful claim
Influence by other flights
Had to stay over might in Amsterdam. Was not able ti get hold of my check in luggage where I had clothes, toiletry articles etc- Stockholm-Vienna
- Economy
- Successful claim
Danielle M
Verified | Apr 1, 2025Amsterdam-Athens
Economy
Successful claim
We were supposed to be in Athens at 4. Instead we landed at 10 and had to go to Munich for a connecting flight. We have never been to Europe and we arrived in Athens when it was dark and we were hungry, tired and completely overwhelmed. It was not a great to start my daughter's senior break trip.
- Amsterdam-Athens
- Economy
- Successful claim
Roma P
Verified | Mar 31, 2025Minneapolis-Dublin
Economy
Successful claim
No reason given
Should have been in dublin at midday Arrived at 9pm.without baggage, having travelled via Heathrow and then aerlingus to dublin. My birthday, so missed my party!!- Minneapolis-Dublin
- Economy
- Successful claim
Andrzej P
Verified | Mar 31, 2025Krakow-Chicago
Economy
Technical problems
flight canceled and no other flight provided to my destination have to get flight on next day from my agent directly paid $200.00 for hotel and $50.00 for food- Krakow-Chicago
- Economy
Adam M
Verified | Mar 29, 2025Edinburgh-Seoul
Economy
Successful claim
No reason given
We were delayed due to a technical issue in Edinburgh and missed our connection to Seoul. We had already paid and booked for 3 nights in Seoul (29th -1st) and also taxi from airport to hotel in Seoul which we cannot get a refund for or change. You cannot rebook or cancel the taxi within 24 hours of booking so we were unable to get a refund. We also lost a night at the hotel as we are now due to arrive into Seoul on the 30th rather than the 29th as planned. This has not only been a finical loss but has also ruined the beginning of our trip but delaying it by a day.- Edinburgh-Seoul
- Economy
- Successful claim
Ligia Z
Verified | Mar 26, 2025Malta-Amsterdam
Economy
Successful claim
No reason given
My flight was canceled, but the airline did not inform me. When I tried to check in, I noticed the cancellation message. I contacted the airline, and they rebooked me on a flight with a connection in Rome. Due to this disruption, I lost my prepaid hotel booking in Valletta and had to book another hotel in Rome, causing me both financial loss and inconvenience.- Malta-Amsterdam
- Economy
- Successful claim
Andy R
Verified | Mar 24, 2025Economy
The plane departed without me but my bag was not removed
I arrived at the gate at around 16:20 but was advised that the bus had already departed without me. Although the ticket said the gate will close 15 mins prior to departure, the staff at the gate said that i needed to be there at least 20 mins prior to departure because it is a bus that takes you to the plane. I admit i mis-judged the distance to the gate that led to me missing the flight, but the issue i have is that my checked bag should have been removed (the baggage staff had 15 mins to do this). The gate staff said it is not airline policy to remove the bags in this instance and it will be waiting for me in Norwich. If my bag had been removed, i would have made other plans and travelled to Delft on a business trip. As i was required to travel to Norwich because my bag was there, i was made to pay an extra Β£228 - this is around the same price as i had paid for the original return flight ticket, which is extortionate. I am extremely annoyed that my hold baggage was not removed as there was time to do so. I also believe that this KLM policy is a security issue and should be changed.
- Economy
- Loss: β¬272.94
- Desired solution
Miguel S
Verified | Mar 24, 2025Schonefeld-Lisbon
Economy
Strike
Our flight was cancelled on the 10th of march due to an airport strike. KLM gave us a fligh which was 24 hours away fro our initial flight. They also lost our hand luggage, so we spent the first day without any clothes.- Schonefeld-Lisbon
- Economy
Beatriz C
Verified | Mar 22, 2025Schonefeld-Lisbon
Economy
Strike
Our flight was cancelled due to an airport strike. No flights left Berlin on that day. We arrived at our destination 24 hours after the original arrival time.- Schonefeld-Lisbon
- Economy
Marcel M
Verified | Mar 21, 2025Lisbon-Frankfurt
Economy
No reason given
As the flight company did not give me my luggage, I had nothing for three days except my wallet and mobile phone.- Lisbon-Frankfurt
- Economy
Gareth J
Verified | Mar 18, 2025Birmingham-Nuernberg
Economy
Successful claim
Influence by other flights
The flight from Birmingham to Amsterdam was delay by over an hour and a half. Before landing at Amsterdam we were advised by the flight attendant to contact the KLM desk at Schiphol airport. On doing so, I was informed that the connecting flight to Nurnberg had been missed and that there was no other flight until the following morning.- Birmingham-Nuernberg
- Economy
- Successful claim
Justina K
Verified | Mar 18, 2025Warsaw-Detroit
Economy
No reason given
R- Warsaw-Detroit
- Economy
Harri F
Verified | Mar 17, 2025Norwich-Amsterdam
Economy
Weather conditions
Journey was for myself and my 11 year old son. Flight from Norwich to Amsterdam with KLM booked for 0615 on 1/3/25 with connecting flight with another airline in Amsterdam. Email received on 28/2/25 from KLM cancelling flight. Later email on 28/2/25 rebooking on flight at 0925 on 1/3/25. This due to arrive too late for connection with AirBaltic in Amsterdam. Had to rebook with AirBaltic and the fee for the rebooking on the evening flight from Amsterdam cost 314.94β¬. Arrived at Norwich on morning of 1/3/25 and waited for several hours before 0925 flight was cancelled (at about 1100). Subsequent email from KLM rebooking on 1655 flight. This of course was due to arrive too late for evening AirBaltic flight. Had to rebook with AirBaltic for the next flight which was on the morning of 2/3/25, with an additional rebooking fee of 100β¬. Naturally also needed a hotel room in Amsterdam for the night of 1/3/25 which was 130.22β¬. There were also other additional costs (extra taxis to and from Norwich airport, extra restaurant food and an extra day of parking at Riga airport (our final destination)), But I am trying to be reasonable.- Norwich-Amsterdam
- Economy
DΓ‘vid K
Verified | Mar 17, 2025Budapest-Billund
Economy
No reason given
The flight simply delayed without further explanation. I arrived at my final destination more then 5 hours later, at 1 am at the hotel without having a proper dinner and rest before an important workshop in Denmark.- Budapest-Billund
- Economy
Matteo C
Verified | Mar 15, 2025Dublin-Bucharest
Economy
Successful claim
Influence by other flights
I lost my full day in Amsterdam and incurred in extra TAXI cost in Bucharest for late arrival and I had arrived around 1 am local time the day after expected. I additionally lost my important meetings planned at 17:00 Bucharest time. which I had to recover the following days and was a struggle- Dublin-Bucharest
- Economy
- Successful claim
Jan L
Verified | Mar 14, 2025Lima-Frankfurt
Economy
No reason given
They only told us that they could give me a 15β¬ restaurant voucher. Iβve been waiting for 4 hours, plus a I needed to book a new trainβ¦ plus I will need to take a taxi (I donβt have the receipt because Iβm still waiting for the flight to Frankfurt that arrives 22:25) then I have to take a train I will be arriving from Frankfurt to Koblenz around 1amβ¦ the last bus passes at 11 pm. For me was disappointing to have to arrive 5h 10 min later that planned- Lima-Frankfurt
- Economy
Reidin B
Verified | Mar 14, 2025Amsterdam-Venice
Economy
Weather conditions
They claim since they gave us a refund we are not entitled to any compensation! I forwarded them the following and they didnt even bother to reply to me. Cancellations If your flight is cancelled β regardless of when you are notified of the cancellation β your air carrier must offer you the choice between: β’ re-routing as close as possible to the original departure time; β’ re-routing at a later date; or β’ a refund of the cost of the unused flight ticket. Your other entitlements will vary depending on when you were notified about the cancellation. If you received less than 7 days notice of the cancellationβ¦ ..and you chose option 1 above and were given re-routing which departed no more than 1 hour before the original departure time and arrived no more than 2 hours after the original arrival time, you are not entitled to compensation from your air carrier. However if you chose option 1 and were given re-routing outside of those timeframes, you are entitled to compensation. Remember that if you choose to be re-routed as soon as possible (option 1) then the air carrier must provide you with care and assistance whilst you are waiting on your alternative flight. Care and assistance consists of: β’ meals and refreshments (in reasonable relation to the waiting time); β’ hotel accommodation (where an overnight stay becomes necessary); β’ transport between the airport and the hotel (where necessary); and β’ 2 telephone calls/ faxes/ emails. If the airline does not provide the above assistance to you and you are forced to make your own arrangements, you should retain all your receipts as you will be entitled to reimbursement of your expenses.- Amsterdam-Venice
- Economy
Zighereda Haile H
Verified | Mar 14, 2025Rome-Nuernberg
Economy
No reason given
My mother, Zighereda Haile Habtemicael, which is 71 years old with a problem of high blood pressure and after just an eye surgery a week before ( which can be documented if necessary) has been at the airport since 10:00 am and she has been told that the flight was delayed later on. Meanwhile also the other following flight, from Amsterdam was getting delayed further and further. Nevertheless my mother has been waiting to be rescheduled from Rome but she has only encountered difficult people to talk to. Not been able to see properly in the evening when the flight from Amsterdam was scheduled at 20:50,with estimated arrival time in Nuremberg at 22:00 (we have received a communication later that again it was delayed to 21:15) she decided to opt for other flights at the counter, but none suitable was available. Nobody was there to help her even direct on how she could retrieve her luggage. She left the airport in Fiumicino at 18:00, exhausted and without a solution. Reason why I booked her immediately for today with the first available flight, during day time. I have done all her bookings and writing on her behalf, as she is unable to read and write due to eye sight problem.- Rome-Nuernberg
- Economy
Tobias H
Verified | Mar 13, 2025Brussels-San Jose
Economy
Weather conditions
I woke up early in the night to a message saying that my flight was canceled, with no alternative provided. I have autism, and it's already hard for me to handle situations like this. I went into full panic mode and didnβt know what to do. There was no further information in the email or in the app I downloaded. Luckily, my father was there to help calm me down and convinced me to take a taxi- Brussels-San Jose
- Economy
Gary H
Verified | Mar 13, 2025Edinburgh-Bush Field
Economy
No reason given
Good morning, FORMAL COMPLAINT Planned Departure Date: Monday 24th February Booking Ref: EG76BC (Virgin Atlantic) Virgin Atlantic, operated by KLM Unacceptable Service, Flight Cancellations & Substandard Accommodation I am writing to formally express my deep dissatisfaction with the appalling experience I have endured due to your airlineβs failure to deliver on even the most basic promises of service. The level of incompetence, lack of communication, and disregard for your customers is simply unacceptable, and I expect a full explanation as well as immediate corrective action. Firstly, the multiple flight cancellations I experienced were not only disruptive but also completely mismanaged. Your customer service team provided inconsistent, vague, and often misleading information, leaving me stranded with no clear resolution. The lack of urgency or accountability from KLM staff in rectifying the situation only compounded the frustration. To make matters worse, rather than ensuring affected passengers were accommodated appropriately, I was placed in a hotel with substandard facilities and inedible foodβa far cry from the service one would expect from an airline of your supposed reputation. Had I been informed of the true extent of the delays, I could have remained at home for another 24 hours rather than wasting time in an airport hotel that failed on every front. Your airlineβs inability to take decisive action and upgrade my cabin as a goodwill gesture to mitigate some of these issues further illustrates the sheer lack of customer care. Instead of providing a real solution, I have been offered compensationβwhile that will, of course, be pursued, no amount of financial restitution can return the time I have lost professionally due to KLMβs incompetence. I had important business commitments in the USA that I have now missed, which has had direct and serious repercussions on my work. I look forward to your urgent response and appropriate corrective action ahead of my rescheduled flight today, Amsterdam to Atlanta VS7115 at 09:55 Be assured, if this complaint is not actioned immediately today it will be escalated accordingly. Sincerely, Gary Henderson- Edinburgh-Bush Field
- Economy
Maria C
Verified | Mar 12, 2025Porto-Belgrade
Economy
We arrived to the gate 13 min before the departure time, due to the delay of the 1st flight from Oporto. We were forbidden to board on the plate and we needed to get a new flight on the next day. We paid the 1st night at the hotel in Belgrade without being there. It correspond to the cost incurred. And we were supposed to be the next day early in the morning for business meetings and we only arrive at mid day. My colleague Marcio initiated the complain to the airlines.
- Porto-Belgrade
- Economy
Jesper M
Verified | Mar 11, 2025Aalborg-Malaga
Economy
Successful claim
No reason given
my flight from aalborg to amsterdam was delayed so i dident t make my connection my baggage was also delayed and i dident recive until 2 days after- Aalborg-Malaga
- Economy
- Successful claim
Christina Cornelia O
Verified | Mar 11, 2025Lyon-Amsterdam
Economy
Successful claim
No reason given
We were informed at 1 am in the morning on Sunday 2 March that our flight at 2 pm that afternoon was cancelled. This caused a lot of stress and uncertainty as we only received our rebooking 2 hours later as this was already late in the evening.- Lyon-Amsterdam
- Economy
- Successful claim
Sebastien G
Verified | Mar 10, 2025Porto-Amsterdam
Economy
Successful claim
Technical problems
ARRIVING TO THE AIRPORT AT 04H30 ; RECEIVING SMS ; I WAS IN BUSINESS AND NO ONE CALL ME AND ADVICE ME TO REPLACE IN ANOTHERS FLIGHT EXISTING AT 11H10.- Porto-Amsterdam
- Economy
- Successful claim
Maria Isabel M
Verified | Mar 10, 2025Bucharest-Porto
Economy
Technical problems
Exactly the same discussion as Samantha Jones but I also lost earning of 40.00 euros for work as I missed the morning work the next day- Bucharest-Porto
- Economy
Samantha J
Verified | Mar 10, 2025Bucharest-Porto
Economy
Technical problems
The hotel we originally were dropped to with my 7 year old daughter was an aslam hotel at 10 pm night which was very frightening, we then had to walk in the dark across a long car park. we arrived and the resturant was closing and they were very rude to us finally gave us food but made my daughter leave the table so they could clean the floor without her finishing her food. The room was freezing cold with only a thin duvet on the bed. Really shocking treatment. we then missed the flight the next for our holiday from porto with Iberia as we had to take a flight the next day.- Bucharest-Porto
- Economy
JiΕΓ K
Verified | Mar 9, 2025Lisbon-Prague
Economy
Weather conditions
At the counter where I got my boarding pass printed (Lisbon) I was informed that the flight is delayed. I said that Id like to try to reach Amsterdam and see if I can make the connecting flight to Prague. The lady at the counter told me there was no chance so she helped me book a different flight for day after (early morning). After arriving to Amsterdam I rushed to the gate of my connecting flight and I was not able to board because I was already changed to the different flight. Another passenger with same itinerary made it with even coming a bit later to the gate. The problem is that I could make the connecting flight last minute but I was informed there is "no chance" to make it.- Lisbon-Prague
- Economy
Max B
Verified | Mar 9, 2025Zurich-Amsterdam
Economy
Successful claim
No reason given
flight was rescheduled and then the rescheduled flight was further delayed ihave submitted the information requested in the email attached but still recieved that telling me i have not missed university lectures- Zurich-Amsterdam
- Economy
- Successful claim
Andrea S
Verified | Mar 6, 2025Sevilla-Munich
Economy
No reason given
The flight I was supposed to take from Seville to Amsterdam with Transavia was delayed by an hour. I should have arrived in Amsterdam at 14:05, but the flight departed one hour late. In the end, the flight arrived in Amsterdam at 15:10. I ran from one terminal to another to try to catch my connecting flight, and when I arrived at the boarding gate, the staff member, who refused to give her details, refused to speak to the crew members on board. We begged them, but they did nothingβthe plane hadnβt even moved. I panicked and pleaded, explaining that the delay was not my fault. I even had a drop in blood pressure, but the airline staff didnβt care at all. At no point did they show any concern. In fact, when we asked for information, they refused to provide any details whatsoever. We contacted KLM to see what solution they could offer. They gave us a ticket for the next flight. The next plane to Munich was supposed to start boarding at 17:20. While waiting at the gate, we were informed that the flight was delayed and would now depart at 18:10. We should have arrived in Munich at 16:45, but we will probably not arrive until 20:30. I had to contact my supervisor because I was supposed to work today, but I couldnβt make it. I had to stay at a friendβs house since there were no trains to my destination. If the staff member had spoken to the crew on the plane, this wouldnβt have happened. I am very disappointed.- Sevilla-Munich
- Economy
John A
Verified | Mar 6, 2025London-Amsterdam
Economy
Weather conditions
Flight cancelled which caused long delays. The delay resulted in having to spend on an uber ride as family member meant to pick me up was unable to make the new arrival time.- London-Amsterdam
- Economy
Remo M
Verified | Mar 5, 2025Amsterdam-Teesside
Economy
Successful claim
Technical problems
FLIGHT WAS CANCELLED 2,5 HOURS BEFORE DEPRTURE DUE TO "TECHNICAL PROBLEMS" INSTEAD OF DEPARTING AT 09:15 I LEFT AT 17:30 ONCE ARRIVED AT THE DESTINATION THERE WAS NOBODY TO GIVE ANY EXPLANATION OR ASSISTANCE.. No Care at all.o give a I was supposed to visit a technical site at 13:00 but had to postpone to the next day.- Amsterdam-Teesside
- Economy
- Successful claim
Kajetan B
Verified | Mar 5, 2025Schonefeld-Aberdeen
Economy
Successful claim
No reason given
I arrived to Aberdeen at 2300 UTC which was 6 hours after original arrival time. Airline sent me an emai 15 hours before scheduled flight. Airline rebooked my ticket for next available flight but I had to wait 9 hours at the airport.- Schonefeld-Aberdeen
- Economy
- Successful claim
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