KLM Royal Dutch Airlines complaints: comments, page 32
2,012 comments
Stuart B
Verified | Feb 12, 2025
Leeds-Nuernberg
Economy
Weather conditions
The flight was cancelled 2 hours before flying by text, I was offered a flight on sunday by text 30 mins later...but my trip was for business and I had to get there earlier. I spent 45 mins on hold and eventually got through to someone at KLM who booked me on a flight from manchester at 5PM. I took a taxi from the airport to manchester after being advised by the KLM representative at the airport that you would cover the cost. I arrived at manchester at around 10.30 expecting to be able to check in and go to a business lounge. I was told I could not check in until 2 hours before the flight so I had to spend nearly 5 hours sitting in a cold Prete as there was no other place available. When. I finally got into the airport the lounge was closed. The whole journey was very stressful as the flight was delayed and when I got to school I had to run across the airport as I arrived 20 mins before the next flight departed.
- Leeds-Nuernberg
- Economy
Terry M
Verified | Feb 12, 2025Brussels-Aalborg
Economy
No reason given
The flight from Brussels to Amsterdam was not at the gate, was delayed incoming flight from Schipol. I do not know why that flight was delayed. As a result, I missed my connection to Aalborg (arrival time 13:45), and had to be rerouted through Copenhagen where I had an additional layover, and did not arrive in Aalborg until 19:40.- Brussels-Aalborg
- Economy
Hanns-Peter S
Verified | Feb 11, 2025Frankfurt-Salt Lake City
Economy
So when we arrived at our gate, for our flight from Amsterdam to Salt Lake City the plane hadnβt even left its parking position, we were told that we could not board the plane because we were to late, even though it should have been possible. My daughter Marlene Schneider also missed this flight sheβs under 18 and didnβt had to put in her e-Mail Adresse. On all of our mails where the passenger information are isnβt she listed.
- Frankfurt-Salt Lake City
- Economy
Milosz P
Verified | Feb 11, 2025Aberdeen-Gdansk
Economy
Successful claim
Technical problems
On the 10 of February at flight 17.25. Plane broke down in Aberdeen airport. Captain told us that there is a problem with deicing device on Plane. Flight to Amsterdam was cancelled. I missed my flight to GdaΕsk from Amsterdam.- Aberdeen-Gdansk
- Economy
- Successful claim
Kelly M
Verified | Feb 11, 2025Cardiff-Amsterdam
Economy
No reason given
So firstly our flight was cancelled altogether from Cardiff on Saturday 1st Feb 10β’25 was told around 7am that flight was cancelled. When I rang them at 9am had to wait until then they informed me we were flying from Cardiff to Belfast which wasnβt good enough due to the waiting around. We decided to fly from Bristol which cost money to get from Cardiff to Bristol then we had a delayed flight so we lost a whole day in Amsterdam and we were inky there for 3 nights.- Cardiff-Amsterdam
- Economy
Marlene S
Verified | Feb 10, 2025Economy
I was degraded from Business to Economy and refused cash rei
I am elderly and have problems with my eyesight and hearing. Nevertheless I was separated from my husband for the 10 hour flight and degraded from Business to Economy. Further they managed to misplace our suitcase for 9 days!!! We got a compensation voucher in Panama (brought to the plane) and non-refundable for USD 466,00 which is no good to us as we do not live in Holland. According to your own website it should be 75% of the ticket price. We just like the right compensation in cash.- Economy
Frederic L
Verified | Feb 10, 2025Copenhagen-Austin
Economy
Successful claim
On February 1st, I was scheduled to fly from Copenhagen to Austin via Amsterdam with KLM for a work-related trip. My initial flight from Copenhagen to Amsterdam was delayed by one hour, causing me to miss my connecting flight to Austin. Upon arrival in Amsterdam, the airport was chaotic, with long lines at the KLM service desk filled with other passengers in the same situation. After waiting in line for over an hour, I was merely handed a flyer with a QR code, which directed me to a webpage explaining the reimbursement processβwithout any immediate assistance or rebooking options. As a result, I was forced to arrange and cover expenses for an unexpected overnight stay in Amsterdam, including hotel, toiletries, meals, and other necessities. However, beyond these tangible costs, the disruption had a much greater impact on my plans. I had carefully arranged my itinerary to arrive in Austin on Saturday afternoon, allowing time to meet long-time friends and experience the city before my work event began on Monday. This delay not only caused additional expenses but also meant I had to pay for a non-refundable hotel night in Austin that went unused. Most disappointingly, I missed out on the Saturday evening plans with friends, which was a significant and irreplaceable part of my trip. Given the circumstances and the inconvenience caused by the delay, I am seeking appropriate compensation in addition to reimbursement for the direct costs incurred.
- Copenhagen-Austin
- Economy
- Successful claim
Hanna L
Verified | Feb 10, 2025Stockholm-Florence
Economy
Successful claim
Problems at airport
The first flight was delayed, but landed almost in time. When we arrived the flight couldn't park so we had to wait in the airplane. We sat in the back and had to take a bus to the terminal. We ran to the gate, but it was closed and they helped us rebook the ticket to the next flight that was going 21:00 (flight number KL1659).- Stockholm-Florence
- Economy
- Successful claim
Adriana C
Verified | Feb 10, 2025Vienna-Amsterdam
Economy
Weather conditions
I am sending you my communication with the airline: Dear KLM Customer Service, I am writing to formally express my dissatisfaction with the way my recent travel experience was handled by KLM. The issues I encountered as a result of your flight cancellation have caused significant disruptions to my business trip, and I am seeking compensation for the inconvenience, additional expenses, and the negative impact on my professional commitments. Summary of the Issue: - Original Flight: My original flight (KL1902) was scheduled to land in Amsterdam at 2:00 PM. - Rebooking: After the cancellation, I was rebooked on two connecting flights with no onboard service, and I arrived in Amsterdam at 6:00 PM - four hours later than planned. Impact of Delay: - Due to this delay, I missed my intended train connection to Breda in the afternoon when train services were running without disruption. - By the time I reached Amsterdam, evening train services to Breda were canceled. As a result, I did not arrive in Breda until 9:30 PM. - This delay caused me to miss an important evening meeting in Breda, which was critical to my business trip. Additionally, I had no opportunity to finalise my conference speech scheduled for the following day due to the unexpected stress and complications throughout the day. The airline's explanation and my Observations: Although KLM informed me that the flight cancellation was due to weather conditions, I checked the departures and arrivals at Amsterdam Schiphol Airport during that time and observed that many flights were operating as usual to and from the airport. This raises questions about the validity of the explanation provided for the cancellation. The stress and consequences: This entire ordeal was not only stressful but also severely affected my professional commitments. Missing the evening meeting had repercussions on my business opportunities, and the inability to prepare adequately for my conference presentation was highly detrimental to my professional performance. Given the significant inconvenience, undue stress, and professional impact caused by the flight cancellation and subsequent delays, I am requesting compensation under EU regulations. I trust that KLM, as a reputed airline, will take this matter seriously and respond promptly. I look forward to your reply and resolution. Kind Regards, Adriana Ciefova My email: ciefovaadriana@gmail.com Booking Code: OEB6RC Dear Adriana Ciefova, I am sorry that your flight KL1902 from Vienna Schwechat International Airport to Amsterdam Schiphol Airport on 15 January 2025 was cancelled because of adverse weather conditions resulting in reduced runway capacity in Amsterdam. This situation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply. Also, we have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance; therefore, I cannot respond favourably to your request. We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction. Best regards, GisΡle Akkus KLM Customer Care Assistant Dear Ms. Akkus, Thank you for your response. However, I must respectfully disagree with KLMβs decision to deny compensation based on "extraordinary circumstances." While I understand that adverse weather can impact operations, my review of Schiphol Airportβs departures and arrivals on 15 January 2025 shows that many flights operated as scheduled. This raises valid concerns about whether the cancellation of flight KL1902 was truly due to extraordinary circumstances beyond KLMβs control. Furthermore, while KLM rebooked my journey, the alternative flights caused a significant delay of over four hours, leading to missed business commitments and additional expenses. Under EC Regulation 261/2004, passengers are entitled to compensation unless the airline can provide clear evidence that the delay was caused by circumstances beyond its control. As no such evidence has been provided, I formally request a refund for the disruption caused. Additionally, I would like to highlight another concerning fact. My colleague was traveling to Amsterdam on Friday, 17 January, and the exact same situation occurred. His KL1902 flight from Vienna to Amsterdam, scheduled to depart at 12:15, was also canceled. He was rebooked on even worse connecting flights via Zagreb, resulting in a delay of more than five hours. We checked the departures and arrivals of flights from Vienna to Amsterdam during the three-day period of 15-17 January, and only our two flights were canceled. Other flights, including those operated by different airlines such as Austrian Airlines, departed as scheduled. This pattern further raises concerns about whether these cancellations were truly due to extraordinary weather conditions or operational decisions made by KLM. If a satisfactory resolution is not provided, I will escalate this matter to the third parties. Additionally, I will no longer choose to travel with KLM in the future, as I cannot rely on the airline to provide transparent communication and fair treatment to its customers. I trust that KLM values its customers and will handle this request fairly and promptly. I look forward to your response. Best regards, Adriana Ciefova Dear Adriana Ciefova, Thank you for your further communication of 30 January 2025 in reply to mine of 26 January 2025. I am sorry to learn that you are dissatisfied with the handling of your case. Please be assured that Customer Care analyses in great detail each communication that is received. I reviewed your case, and there is nothing further I can add to what has already been stated in our previous message. I hope that you can accept our position and that we might have an early opportunity to restore your confidence in our service. Best regards, GisΡle Akkus KLM Customer Care Assistant Dear Ms Akkus, I appreciate your response; however, I find KLMβs refusal to address my claim unacceptable. Given the evidence I have provided, I must insist on my right to compensation under EU Regulation 261/2004. To reiterate: My flight KL1902 on 15 January 2025 was cancelled, and I was rebooked on alternative flights that resulted in a delay of more than 4 hours. KLM has cited "extraordinary circumstances" due to weather conditions, yet my independent review of flight data shows that other flights were operating as scheduled at Amsterdam Schiphol Airport at the same time. Additionally, a colleagueβs flight on KL1902 on 17 January 2025 was also cancelled under similar circumstances, despite other Vienna-Amsterdam flights operating normally. This raises serious concerns regarding KLMβs justification for these cancellations. Since KLM has failed to provide clear evidence that these cancellations were beyond its control, I am formally requesting compensation under EC 261/2004. If I do not receive a positive resolution, I will escalate my claim to either Austro Control, or ILT, or the air passenger rights agency to recover the compensation I am entitled to. I strongly urge KLM to reconsider its stance and process my compensation without further delay. I hope to resolve this matter directly with KLM, but I am prepared to pursue all available avenues if necessary. I look forward to your prompt response. Best Regards, Adriana Ciefova Dear Adriana Ciefova, Thank you for your further communication of 7 February 2025 in reply to mine of 3 February 2025. I am sorry you are unhappy with our response, however our decision will not change. It fully complies with our obligations under the applicable regulations as well as with the commercial policies of our company. Thank you again for getting in touch with us, I hope we can welcome you on board again soon. Best regards, GisΡle Akkus KLM Customer Care Assistant- Vienna-Amsterdam
- Economy
Anita D
Verified | Feb 10, 2025Amsterdam-Portland
Economy
Successful claim
No reason given
Our family was supposed to arrive at 1125am in Portland, but instead we arrived at 6pm causing us to arrive in the town where our children were attending a ski competition very late. We asked the airline if they could do anything for us to compensate for the inconvenience? She said they are not allowed to do anything. We couldn't even get guaranteed seats to sit with our children when we first spoke with them. In Minneapolis, they were able to give us seats together. It was a great inconvenience. I missed a visit with my daughter and nearly missed our children's ski competition.- Amsterdam-Portland
- Economy
- Successful claim
Emily S
Verified | Feb 10, 2025Manchester-Tokyo
Economy
Weather conditions
My first flight to AMS was delayed due to bad weather, therefore I missed my connecting flight to Tokyo Narita. The airline put me on the next available flight. I then needed to take 2 additional connections to Beijing and Seoul and didnt fly in the correct class that I had paid for. I booked economy comfort but flew economy. I donβt think the journey was representative of the money I had originally paid for the flight. This added an extra 12 hours onto my all round travel. I arrived at my final destination at roughly 10pm and did not get to my air bnb until midnight so was a very tiring time. I was supposed to arrive at Tokyo Narita at 11:15am.- Manchester-Tokyo
- Economy
Nader M
Verified | Feb 8, 2025Economy
Bad assistance service KL0602
Dear Sir, the flight was very nice & everything was ok, I had a wheel chair service, the assistant did Not come with a wheel chair to the airplain's door & asked me to walk to the shuttel , because he asked for a tip,, but I had No cash with me so said ( you must walk ) I had avey long walk , I refused to sit in the shuttel , I walk to baggage belt No. 17 where was my baggage. I did all this walk with a hart failer.
- Economy
- Loss: β¬300
- Desired solution
Expenses reimbursement
Gavin M
Verified | Feb 7, 2025Zagreb-Inverness
Economy
Technical problems
the flight from Zagreb had an emergency and had to return to Zagreb i was terrified. they said a computer malfunctioned which caused the to return. the airline provided nothing i had to get my own accommodation and taxis from and too the airport and dinner and breakfast. I missed a days work i had to take another days holiday so i have lost that now. i have lost 167.2 for a days work- Zagreb-Inverness
- Economy
Forte J
Verified | Feb 7, 2025Birmingham-San Francisco
Economy
Weather conditions
Flight delayed which meant we missed connection this had to pay for an extra night when we reached our destination due to a mess up of plans- Birmingham-San Francisco
- Economy
Svetlana H
Verified | Feb 6, 2025Amsterdam-Prague
Economy
Technical problems
I had scheduled my flight from AMS to PRG on 31 January 2025, departing at 16:15 and arriving at 17:40. Upon arrival at Amsterdam Airport, I was informed during luggage check-in that my flight had been canceled and was directed to the KLM booth. At the booth, I was offered an alternative flight to Frankfurt, departing at 16:10, with a connecting flight from Frankfurt to PRG departing at 21:00 and arriving at 22:05. As a result, my total delay exceeded four hours. During my journey, I had to purchase food and drinks totaling EUR 30, but I did not keep the receipts.- Amsterdam-Prague
- Economy
Sarah V
Verified | Feb 6, 2025Amsterdam-Mexico City
Economy
Successful claim
Technical problems
The flight was forced to divert to Bermuda due to the smell coming from pigs in the cargo hold on 13 December 2024. KLM flight KL685, operated by a Boeing 787-9, was performing a regular scheduled service from Amsterdam Schiphol Airport (AMS). The flight was bound for Mexico City International Airport (MEX). The Boeing 787-9 spent the next 30 hours in Bermuda, causing over 32 hours delay.- Amsterdam-Mexico City
- Economy
- Successful claim
Colm F
Verified | Feb 6, 2025Amsterdam-Bangkok
Economy
No reason given
Flight was cancelled last minute we received no pre warning that there was a possibility that the flight could be cancelled. We had to stay a night in Amsterdam and miss out on a night in Bangkok which means we also paid a night in a hotel in Bangkok that we couldnβt use as we were stuck in Amsterdam. We also werenβt informed why the flight was cancelled.- Amsterdam-Bangkok
- Economy
George M
Verified | Feb 6, 2025Florence-Leeds
Economy
Successful claim
Weather conditions
Flight from Amsterdam to Leeds was canceled. Then put on Flight from amsterdam to manchester which was very delayed. SO had to get a taxi from Manchester airport in middle of the night to leeds aiport car park to get to my car before getting home- Florence-Leeds
- Economy
- Successful claim
Mary K
Verified | Feb 5, 2025Brussels-Amsterdam
Economy
Successful claim
No reason given
Flight delayed out of Brussels from 6:15 AM until taking off after 12PM. Missed my connecting flights to the US and had to be rebooked several times and got home at 11 PM versus 4:30 PM.- Brussels-Amsterdam
- Economy
- Successful claim
Joanna B
Verified | Feb 5, 2025Wroclaw-Luxemburg
Economy
Successful claim
Technical problems
We boarded the plain according to the schedule and then after one hour the captain said there is a breakdown and the service is needed. We got back to the gate and after an hour the flight was cancelled. At that time we already missed the next flight from Amsterdam to Luxemburg. Our booking was automatically changed to other the same day but with two changes via Warsaw and Zurich to Luxemburg. We spent another 3 hours at the WrocΕaw airport waiting for next flight. We missed all of our appointments that day as we were at the final destination 8 hours later than planned (at 18:20 instead of 10:20). We cannot catch up on lost training that was supposed to be provided that day. Also due to short time for flight changes our hold luggage was lost by the carrier.- Wroclaw-Luxemburg
- Economy
- Successful claim
Brandon L
Verified | Feb 5, 2025Manchester-Memphis
Economy
Successful claim
No reason given
Flight was cancelled after check in at origin airport, was then forced to wait til the following day and was not fucked an alternate route then the new flight left 2 hours late causing me to miss my connecting flight to Memphis, and my bag being left in Atlanta having to retrieve them later. Over all this was my first experience using KLM and it was a absolute disaster.- Manchester-Memphis
- Economy
- Successful claim
Ila S
Verified | Feb 5, 2025Amsterdam-Luxemburg
Economy
Successful claim
No reason given
15 Mins before boarding we were informed that flight is cancelled, and no other explanation was given . When I went to helpdesk, they said they had no reason for cancellation to give either. It was indeed very disappointing. I had been travelling since over 12 hours already and this cancellation caused further stress and exhaustion.- Amsterdam-Luxemburg
- Economy
- Successful claim
Hollie-Anne W
Verified | Feb 5, 2025Manchester-Amsterdam
Economy
No reason given
Our flight was cancelled once we was already on the way to the airport, We was then put on a later flight but we had things booked in Amsterdam. We then got put on an earlier flight we paid for extra leg room seats and these were not available on the new flight. We had the lounge booked we couldnβt go in the lounge due to the new flight, we missed our boat trip in Amsterdam which cost Β£100 due to being delayed: We was sat in the run way for an hour and a half before the plane even took off, we then arrived in Amsterdam to have to wait oher an hour for our luggage we was still on Amsterdam airport until Half 2 our boat trip was meant to be at 3 we lost so much money. Lounge Β£35 each Boat trip Β£25 each.- Manchester-Amsterdam
- Economy
Leah F
Verified | Feb 4, 2025Amsterdam-Bangkok
Economy
No reason given
Arrived in Amsterdam airport. Flight was cancelled last minute with no notice. We had to stay in Amsterdam for the night. No refunds offered or explanation.- Amsterdam-Bangkok
- Economy
Kai K
Verified | Feb 4, 2025Belgrade-Stockholm
Economy
No reason given
Original flight was 12:35 on the 21st of January 2025 from Belgrade to Amsterdam. This flight was cancelled Departure from Amsterdam 15:15 with arrival in Stockholm at 19:00. I was rebooked to travel from Belgrade at 13:15 to Munich. Then from Munich at 17:30 to Amsterdam. Then from Amsterdam at 20:55 with arrival in Stockholm at 22:55 pm. This resulted in a delay of arrival for me with 4 hours.- Belgrade-Stockholm
- Economy
Michelle W
Verified | Feb 4, 2025Newcastle-Amsterdam
Economy
No reason given
This flight was cancelled only just over 3 hours before it was due to take off. I read the email to inform us as we were pulling up in a taxi to the airport. The second flight we were put on as alternative was then delayed. Twice on the board while we waited!- Newcastle-Amsterdam
- Economy
Paulo S
Verified | Feb 4, 2025Lisbon-Amsterdam
Economy
Successful claim
I arrived at the gate 5 minutes before the gate closure, however staff didn't allow me to get onboard because they had superior orders from the air company to close before time indicated.
- Lisbon-Amsterdam
- Economy
- Successful claim
Maria Maria N
Verified | Feb 4, 2025Helsinki-Bucharest
Economy
Weather conditions
On the afternoon of January 21, the flight from Helsinki to Amsterdam was announced from the start with a 50-minute delay. Upon arrival of the aircraft, the passengers and crew left the aircraft. A new crew arrived. They came out of the cabin at the boarding gates and told us that due to the bad weather in Amsterdam, where there is fog, we could not fly for another hour. After an hour, the passengers boarded and then taxied to the runway where the plane was de-iced due to the snow. It was snowing quite heavily outside. This led to further flight delays and the loss of the flight connection from Amsterdam to Bucharest. I had to stay one night in Amsterdam. I was relocated by KLM to another morning flight.- Helsinki-Bucharest
- Economy
Anne H
Verified | Feb 4, 2025Helsinki-Birmingham
Economy
Successful claim
Technical problems
We took off but due to the auto pilot failing we returned to Helsinki airport. I was given additional flights the following day and landed 30 hours later than my original scheduled flights (Saturday 1st Feb 2250 hours. I should have landed Friday 31st Jan 1650 hours). I received overnight hotel, evening meal and breakfast. I missed an appointment on Saturday 1st Feb.- Helsinki-Birmingham
- Economy
- Successful claim
Shauonti B
Verified | Feb 4, 2025Amsterdam-Oslo
Economy
Weather conditions
They had delayed my flights 2 times and then cancelled. I waited the whole day at the airport. They didnβt help with anything or hotels- Amsterdam-Oslo
- Economy
Andrea C
Verified | Feb 3, 2025Valencia-Detroit
Economy
Weather conditions
Lost connecting flight in Amsterdam, I had to reschedule a meeting in the US and change the entire business travel plan with extra cost. The hotel in the US charged me in any case since it was too late to cancel the booking- Valencia-Detroit
- Economy
Meghan M
Verified | Feb 3, 2025Amsterdam-Geneva
Economy
Successful claim
No reason given
Flight delay and missing baggage caused us to miss final train from Geneva to Zermatt. Taxi ride from Geneva to Zermatt was 900 euro. Two separate sets of train ticket were non refundable 360 chf/each (720chf total lost) no luggage for first two days caused us to have to rent all ski equipment (388.95 chf). I have repeatedly tried to get a hold of someone on the phone from customer service and each time I am on hold for hours on end. Worker at Geneva airport said this happens. I also paid extra for my bag to be on the flight.- Amsterdam-Geneva
- Economy
- Successful claim
Mihai A
Verified | Feb 3, 2025Helsinki-Bucharest
Economy
Weather conditions
The flight from Helsinki to Amsterdam was announced to be 50 minutes late from the start. After the aircraft arrived, the crew was changed. At the scheduled boarding time, the crew came to the airport at the boarding gate and informed us that due to the intense fog in Amsterdam we would have an additional one-hour delay. After an hour, boarding began. Due to the heavy snow that began to fall in Helsinki that afternoon, the plane had to be prepared for flight by de-icing. In this way, it lost more time before taking off for Amsterdam.- Helsinki-Bucharest
- Economy
Magdalena W
Verified | Feb 3, 2025Krakow-New York
Economy
No reason given
i attach email to airlines : Dear Sir/Madam, I am writing to formally request a reconsideration of my compensation claim for a delayed flight under Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004. My originally scheduled flight from KrakΓ³w (KRK) to New York (JFK) via Amsterdam on January 24, 2024, was significantly delayed, resulting in my arrival at the final destination more than four hours later than planned. Booking Details: β’ Flight KRK β AMS (KL1322): Scheduled departure at 06:00, arrival at 08:00. The actual departure was at 08:54, and the landing was at 11:08 (delay: 3 hours 8 minutes). β’ Flight AMS β JFK: Due to the previous flight delay, my flight to New York departed at 13:30 and arrived at 15:50 instead of 11:45 (delay at the final destination: over 4 hours). I have received a response from you stating that compensation is not due because of adverse weather conditions. However, I would like to point out that my flight was not delayed due to weather conditions at the time of departure but rather due to operational disruptions caused by previous dayβs weather issues, which affected subsequent flights. According to Articles 5 and 7 of Regulation (EC) No. 261/2004, passengers are entitled to compensation if they arrive at their final destination with a delay of at least 3 hours, unless the airline can demonstrate the existence of βextraordinary circumstancesβ directly affecting the specific flight. The Court of Justice of the European Union has repeatedly ruled that delays caused by prior operational disruptions do not constitute extraordinary circumstances, and passengers are entitled to compensation. Therefore, I formally request that my claim be reconsidered and that the due compensation of β¬600 per passenger be paid in accordance with the regulation. If my request is denied, I will escalate my case to the relevant Civil Aviation Authority and take further legal action to enforce my rights. I am in possession of all boarding passes and relevant documents that support my claim. If required, I can provide copiesβplease let me know if you need any additional documentation. I kindly ask for a response within 14 days. Passengers included in the booking: β’ Magdalena Wasowicz-Gnatkowska β’ Bartosz Gnatkowski β’ Leon Gnatkowski β’ Maria Gnatkowska- Krakow-New York
- Economy
Mohamad K
Verified | Feb 2, 2025Dubai-Amsterdam
Economy
Technical problems
I contacted klm for a refund for a business upgrade i had bought. Its been refunded. Klm offered a trip via Frankfurt at a similar time but it was too tight of a layover we asked for a direct flight and were offered one in the next morning on emirates.- Dubai-Amsterdam
- Economy
Joshua D
Verified | Feb 2, 2025Johannesburg-Manchester
Economy
Successful claim
No reason given
This was a huge inconvenience to me. KLM are usually quite good but this time it was terrible. I'm fighting the whole way for compensation. It's a Sunday afternoon and I've missed a family birthday party because My arrival at my final destination is 3 hours and 50 minutes after it should have been. I've been given no reason at all as to why all this has happened. Please compensate me fully. Thank you.- Johannesburg-Manchester
- Economy
- Successful claim
Aiden C
Verified | Feb 2, 2025Manchester-Toronto
Economy
Weather conditions
First flight from Manchester to Amsterdam delayed so I missed connecting flight to Toronto. Was given rescheduled flight the following day. Arrived Toronto 24 hours later than expected.- Manchester-Toronto
- Economy
Emmanuel O
Verified | Feb 2, 2025Newcastle-Lagos
Economy
No reason given
The airline (KLM) sent a message on the 19th January, 2024 ( less than 24 hours before take off, that the flight is cancelled. Later that day they sent a new booking for next day- 21st January,2024- Newcastle-Lagos
- Economy
Veronica B
Verified | Feb 1, 2025Amsterdam-Naples
Economy
No reason given
I did the check in online the night beforehand the trip and I noticed that the klm system misspelled Alexanderβs name. The day of the flight at the airport I went to klm at the airport to ask if it was needed to fix the name and they say yes and they correct this on their system but I donβt know what the employee did that he cancelled put connection flight. Once in Milan with my connecting flight boarding pass with me they told us we were not in the flight anymore and that we needed to take the next one because it was to late to re book us in the same flight, they told us it was KLM mistake when they tried to change the name they cancelled the connection. We traveled with a baby and we had extra travel time that affected us and our baby due to KLM mistake- Amsterdam-Naples
- Economy
Charalampos N
Verified | Feb 1, 2025Manchester-Athens
Economy
Technical problems
Delayes from first flight from Manchester to Copenhagen but also delays from flight From Copenhagen to Athens because of Cracked windscreen of the airplane. That plane did not travel to Greece but we waited until they find another plane and another crew to travel to Greece.- Manchester-Athens
- Economy
Gary S
Verified | Feb 1, 2025Newcastle-Helsinki
Economy
Miss a days work the next day due the flight offerd been the next day and i should of been at work so lost a days pay
- Newcastle-Helsinki
- Economy
Audrey R
Verified | Feb 1, 2025Economy
Compliment
We checked in and on board my husband Raymond van der Knaap did not feel well. But he want to go home. The stewardess made the right decision to not let us fly. Afterwards we are so happy she did because my husband is now in a very serious hart operation and the doctor told us he would not make it on the flight. So thank thank thank you stewardess. You saved a life.- Economy
Masa J
Verified | Feb 1, 2025Bilbao-Belgrade
Economy
Weather conditions
I am so mad, they donβt know how long our flight is gonna be delayed. Itβs my birthday and I wanted to be at home for my birthday. This company ruin my birthday.- Bilbao-Belgrade
- Economy
Mark C
Verified | Jan 31, 2025Sevilla-Aberdeen
Economy
No reason given
I had a single booking from KLM from Seville to Aberdeen. The flight from Seville to Amsterdam was delayed, so I missed the connecting flight to Aberdeen. We spoke to the KLM desk in Schiphol who advised that we could get a hotel for the night provided by KLM, and that we could claim back up to 100 EUR for purchase of clean clothes for the next day.- Sevilla-Aberdeen
- Economy
Josephine U
Verified | Jan 31, 2025Lyon-Duesseldorf
Economy
Weather conditions
With the problem of weather, the flight delay from Lyon to Amsterdam so I missed my correspondence to DΓΌsseldorf- Lyon-Duesseldorf
- Economy
Enhard Xavier M
Verified | Jan 31, 2025Schonefeld-Kuala Lumpur
Economy
Successful claim
No reason given
My flight from Berlin to Amsterdam on 1st January was cancelled 5 minutes before boarding, causing me to miss my next connecting flight to Asia. This is very frustrating for me as I want to meet my family as soon as possible, there is no clear compensation for this one for now. Hopefully this case will be resolved as fair as possible.- Schonefeld-Kuala Lumpur
- Economy
- Successful claim
Flavie M
Verified | Jan 31, 2025Amsterdam-Santiago
Economy
Technical problems
1st flight KL2017 to Paris was canceled due to storm, I was rebooked on a direct flight the same evening to SCL (KL701) but this was was canceled after 5 hours waiting in the plane. Went home at 3am and was only rebooked for a flight 2 days later (going through SΓ£o Paulo). Because of this story I had to pay taxi, food, an extra seat (β¬60,-) because my initial seat didnβt go through. I also have gluten allergy and my meal didnβt go through either so I basically didnβt eat anything for 15h. On the way back, my flight from CDG to AMS (KL1402) was 1h30 delayed. β’β β KL2017 : 06/12/2025 AMS - CDG : canceled due to storm (rebooked in KL701) β’β β KL701: 06/12/2025 - AMS - SCL : canceled due to technical problems (waited 5 hours in the plane) β’β β KL1402: 12/12/2025 - CDG - AMS : 1h30 delayed- Amsterdam-Santiago
- Economy
Miikka K
Verified | Jan 31, 2025Stuttgart-Helsinki
Economy
Successful claim
Weather conditions
First flight was delayed, so we missed our connecting flight. We had to spend an extra night in Amsterdam, so needed to book and pay for hotel, meals and Taxi.- Stuttgart-Helsinki
- Economy
- Successful claim
Poul J
Verified | Jan 31, 2025Billund-Madrid
Economy
Successful claim
Technical problems
Arter 1 hour the flight retur to Amsterdam and we wait for another flight to our destination (Madrid)- Billund-Madrid
- Economy
- Successful claim
Dorte Steen R
Verified | Jan 31, 2025Amsterdam-Madrid
Economy
Successful claim
Technical problems
Our departure from Amsterdam was on time, but after 1 hours flight we were informed, that we had to fly back to Amsterdam due to a technical issue. Upon arrival in Amsterdam we sat in the aircraft waiting for further information and ended up leaving the aircraft and onboarding another which of course took some time. In stead of landing at 4 pm we landed approx at 8 pm.- Amsterdam-Madrid
- Economy
- Successful claim
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