KLM Royal Dutch Airlines complaints: comments, page 31
2,012 comments
Gemma K
Verified | Mar 5, 2025
Krakow-Aberdeen
Economy
No reason given
Delayed to overbooked flight then delayed again next day treated shocking by klm staff in Amsterdam
- Krakow-Aberdeen
- Economy
Alastair F
Verified | Mar 4, 2025Norwich-Amsterdam
Economy
No reason given
No explanation given but we were rebooked for 09:25 flight, which was too late for our AirBaltic connecting flight in Amsterdam, and hence the need to rebook this for the evening flight from Amsterdam to Riga.- Norwich-Amsterdam
- Economy
Aleksandra Ε
Verified | Mar 4, 2025Schonefeld-Humberside
Economy
No reason given
Because my flight from Berlin to Amsterdam was delayed, I didnβt make it for my layover from Amsterdam to Humberside. I was forced to rebook the flight for a later one which was at 21:15 (the original was at 16:00). That means my journey was 5 hours longer than it should be. I arrived to my destination around 22 local time instead of 17 and missed a meeting on my first day of work.- Schonefeld-Humberside
- Economy
Jevgenijs K
Verified | Mar 4, 2025Dublin-Riga
Economy
No reason given
The flight was delayed, for a reason unknown to me. The delay lasted 3 hr or more, because of this situation, I missed the next flight and as a result,my trip turned out to be longer than originally planned. This situation is happening to me for the second time!- Dublin-Riga
- Economy
Miuska Liliana G
Verified | Mar 3, 2025Panama City-Athens
Economy
Successful claim
No reason given
My name is Konstantinos Lymperopoulos and I'm the one who paid for the flight tickets with my debit card. So the compensation goes to me. But the passenger of the flights is Miuska Liliana Garabato.- Panama City-Athens
- Economy
- Successful claim
Leonardo Z
Verified | Mar 3, 2025Dublin-Sao Paulo
Economy
Weather conditions
I was going to Sao Paulo from Dublin, but due to the bad weather, my first flight got delayed and it impacted my second flight. I needed to go to London and then Sao Paulo. It impacted my vacation and the booking for my car in Sao Paulo.- Dublin-Sao Paulo
- Economy
John W
Verified | Mar 3, 2025Krakow-Aberdeen
Economy
No reason given
Delayed missed contacting flight was then booked on a flight to London which cancel was then booked to Norway to fly to Aberdeen after already being overbooked previous day- Krakow-Aberdeen
- Economy
Yunshu M
Verified | Mar 3, 2025Brussels-Detroit
Economy
Weather conditions
While I understand that flight cancellations due to extreme weather conditions are inevitable, I have doubts about the reasons for the 1st Feb, 2025 cancellation of flight KL1704. First of all, after we were notified of the flight cancellation at 6:43 a.m. on 1st Feb, 2025, we first checked the weather forecast, and the weather conditions in both Brussels (our departure point), and Amsterdam (our destination), were good, with clear skies and visibility in line with departure conditions. We then checked the status of flights at both Brussels and schiphol airports and most of the flights were normal, and although schiphol showed some delays, most of the flights were able to depart/arrive as normal and were not canceled outright as was the case with flight KL1704. To this point, we have multiple pieces of evidence that the weather conditions on 1st Feb, 2025 did not significantly affect the flight, so we asked that KLM provide us with clear evidence that the weather conditions on that day forced flight KL1704 to be unable to depart. In addition, weather conditions should be predictable in most cases, and based on predicted weather conditions airlines should plan ahead to minimize the impact of canceled flights on passengers.And the fact that your company gave an impromptu notice that the flight was canceled due to weather conditions only 4 hours before departure is not only inconsistent with the weather conditions we saw, the flight's take-off and landing conditions, but it also seriously affected our itinerary. It is clearly stated in EC261/2004 that a carrier has to cancel a flight due to unforeseen circumstances in order to avoid payment of compensation. Based on the relevant evidence we have collected, we cannot agree that KLM has canceled the flight temporarily due to "weather conditions", and we believe that KLM's reasons are unclear and not sufficiently substantiated. EC261/2004 also clearly states that the carrier needs to have sufficient evidence to prove that the flight had to be canceled for a reason, so we ask KLM to provide clear evidence, but failed and still refused claim on it, the reason also is: weather condition. However, after canceling our flight on February 1, we were forced to reschedule to February 2 at 6:15 a.m. We arrived at the airport, only to receive another text message from KLM at 1:00 a.m.: the [Brussels-Amsterdam] flight was delayed by 4+ hours, and we were once again forced to miss our upcoming connecting flight, at which point we tapped on the official KLM app and saw nothing but an endless loading and: βUnfortunately, you have missed your connecting flightβ. Although KLM automatically rebooked us on another airline with a similar arrival time and a different airline for the second half of the flight when it was about an hour or so old, at roughly 2am, we filed a claim for compensation, which KLM denied on the grounds that the arrival time was within 3 hours (KLM's app is really bad, by the way. When we tried to get the voucher from the app via email instructions at the airport, the app kept showing error). In summary, we have made our request to KLM on several occasions to know the real reason for the cancellation of our flights, and as we mentioned earlier, we are very confused about the weather as the reason for the cancellation; KLM has replied to our emails several times emphasizing that they cannot compensate us because of the weather, but ignoring our request for evidence! we ask the claim from KLM.- Brussels-Detroit
- Economy
Owen S
Verified | Mar 3, 2025Port-of-spain-Aberdeen
Economy
Successful claim
No reason given
Whilst boarding the flight in Port of Spain about 8pm Trinidad time to Amsterdam. A last email notification came through on my phone stating the flight to Aberdeen had been cancelled, colleagues I had been travelling with got their flights rescheduled by KLM to the next day. Myself was given a wild goose chase. From Amsterdam to Bristol then Bristol to Aberdeen. I would have preferred the direct flight to Aberdeen. Instead of the staggered route. I was then left to drive from Glasgow to Macduff Aberdeenshire and my work had to book a hire car. Now thatβs after a 9hour flight as well as a couple more hours at back end of arriving in Amsterdam having to wait for Glasgow flight. My bags were also abandoned due to not having enough time to go pick up my bag and re check in.- Port-of-spain-Aberdeen
- Economy
- Successful claim
Sumit J
Verified | Mar 2, 2025Economy
Dissatisfaction
Greetings Team, I'd like to share my feedback on the Itinerary from Delhi to Iasi, Romania on 12th Jan. My luggage arrived after a mammoth of 5days post doing regular feedback. Firstly my luggage was tagged incorrectly with my colleague. Got notified late almost 30 mins before the flight departure about the issue that luggage was stucked. No attempt was being made by the staff in clearing and was given option to cancel the flight and book another for the next day so that bag can be taken together. While giving details, email was incorrectly noted so missed all the conversation if any for a day. Was communicated that I will have to collect the bag at Bucharest while was not the case as bag had to arrive at Iasi. When reached Iasi, finally made the complaint. As was new to Iasi so provided my friend number in the conversation so that he can be notified through SMS. Post checking the status online next day, there was no update. Phone number provided by staff in delhi was never picked and had to make numerous call. After 2 days finally the call was picked and then had to tell everything where the keys were and lock code. Another day was wasted and then bag was finally sent. Had to go to Iasi for 4th time to pick the bag, a call from airlines would have helped me save my money and time. As had to wore the same clothes day and night so had to buy new clothes as it was very cold out here and all the jackets and warm clothes were there in the luggage. Extremely dissatisfied with the services provided. Kindly advise what the best can be done here from the compensation. Atleast right communication would have saved my money and time.. WIll be reachable @ +40 730025588- Economy
Sumit J
Verified | Mar 2, 2025Economy
Dissatisfaction
Greetings Team, I'd like to share my feedback on the Itinerary from Delhi to Iasi, Romania on 12th Jan. My luggage arrived after a mammoth of 5days post doing regular feedback. Firstly my luggage was tagged incorrectly with my colleague. Got notified late almost 30 mins before the flight departure about the issue that luggage was stucked. No attempt was being made by the staff in clearing and was given option to cancel the flight and book another for the next day so that bag can be taken together. While giving details, email was incorrectly noted so missed all the conversation if any for a day. Was communicated that I will have to collect the bag at Bucharest while was not the case as bag had to arrive at Iasi. When reached Iasi, finally made the complaint. As was new to Iasi so provided my friend number in the conversation so that he can be notified through SMS. Post checking the status online next day, there was no update. Phone number provided by staff in delhi was never picked and had to make numerous call. After 2 days finally the call was picked and then had to tell everything where the keys were and lock code. Another day was wasted and then bag was finally sent. Had to go to Iasi for 4th time to pick the bag, a call from airlines would have helped me save my money and time. As had to wore the same clothes day and night so had to buy new clothes as it was very cold out here and all the jackets and warm clothes were there in the luggage. Extremely dissatisfied with the services provided. Kindly advise what the best can be done here from the compensation. Atleast right communication would have saved my money and time- Economy
- Loss: β¬500
- Desired solution
Xue X
Verified | Mar 1, 2025Amsterdam-London
Economy
Problems at airport
Flight landed at Southend airport due to issues at London city airport. Aircraft staff instructed us to buy train tickets to go to city center and reimburse it later on klm website.- Amsterdam-London
- Economy
Abderrahim E
Verified | Feb 28, 2025Istanbul-Boston
Economy
I already tried calling them, but there was no answer, so I submitted a claim online through their website explaining what happened exactly
- Istanbul-Boston
- Economy
Abdeljalil E
Verified | Feb 28, 2025Istanbul-Boston
Economy
We arrived at the airport 3 hours before our flight and checked in at the machine. However, we struggled with our luggage, so we asked an airport employee for assistance. Instead of offering help, they directed us to the long check-in line. Once we finally reached the counter, we were told that boarding had already closed, and unfortunately, we missed our flight. We tried calling the airline to explain the situation, but we couldnβt get through to anyone. It was incredibly frustrating since we arrived with plenty of time, but the delay with the line and our luggage made it impossible to catch our flight.
- Istanbul-Boston
- Economy
Elena E
Verified | Feb 26, 2025Amsterdam-Zurich
Economy
Problems at airport
We received a 7euro voucher when we were already boarding. This voucher could only been use at Schiphol for only 48h. Obv was not helpful.- Amsterdam-Zurich
- Economy
Surabhi D
Verified | Feb 26, 2025Krakow-Amsterdam
Economy
No reason given
I have contacted both booking.com and KLM many times till now. both have given me essurance many times till now. I am still waiting for the refund- Krakow-Amsterdam
- Economy
Surabhi D
Verified | Feb 26, 2025Krakow-Amsterdam
Economy
No reason given
I have contacted booking.com and KLM many times till now since 5th Nov. Both have only given me essurance that i will receive refund. Still waiting for the refund. I am clueless what can get me my money back.- Krakow-Amsterdam
- Economy
Anna G
Verified | Feb 25, 2025Warsaw-Edinburgh
Economy
Flight was delayed around 30 minutes. Once we arrived we have been informed that the plane is too heavy and the luggage needs to be removed first as the tunnel connection couldnβt fit properly. It added extra 20 minutes of delay. Once we got off the plane the double door leading to the main hall were locked and we couldnβt get out until staff member arrived and opened the door which lead to another 10 minutes delay
- Warsaw-Edinburgh
- Economy
Stewart J
Verified | Feb 25, 2025Belfast-Bangalore
Economy
Weather conditions
Flight was meant to leave Belfast Wednesday 06.30. Delayed until 09.30 so would have missed connecting flight at 09.50. Had to fly Wednesday afternoon and take the 09.50 flight to Bengalaru Thursday, arriving 24 hours late.- Belfast-Bangalore
- Economy
Maria M
Verified | Feb 24, 2025San Jose-Amsterdam
Economy
Successful claim
Technical problems
My flight from San Jose, Costa Rica got cancelled in the afternoon ( flight was in the evening) and I was informed that I was rebooked on a flight to Paris two days later. had to take a new flight from CΓ³bano where I was at that time and book an additional night in the hotel.- San Jose-Amsterdam
- Economy
- Successful claim
Lhuna Q
Verified | Feb 24, 2025Porto-Istanbul
Economy
No reason given
We were on our way to Istanbul for a hair transplant procedure for my husband. Our initial flight was delayed (for 3hours) and we missed our connecting flight at AMS to IST. We were only able to go the following day, arriving at our destination 24h later than planned. This made us miss our scheduled private shuttle service from the airport to the hotel β¬50 and our first night at the hotel β¬120. The transplant procedure also had to be rescheduled because of blood exams that were not done on the 13th of February. The airline (KLM) gave us 7β¬ vouchers for use in the airport and vouchers for a hotel and shuttle to and from the airport.- Porto-Istanbul
- Economy
Jarred G
Verified | Feb 24, 2025Bristol-Amsterdam
Economy
Weather conditions
Our flight was supposed to be at 9am Friday they delayed our flight 3 times, 10:10 then 10:30 then delayed it again 12:30 then got us to the boarding gate everyone ready to board then told us it was delayed again forth time to wait at main departure lounge which we did 1:30 then they told us our flight was cancelled rebooked for 6am following day, I finally managed to see a flight from Cardiff, which they arranged transport to, our flight landed in Amsterdam 8:30 Friday night we missed the whole day, there was absolutely no support throughout the whole day, we did have to buy lunch and things at the airport but unfortunately didnβt keep receipts- Bristol-Amsterdam
- Economy
Simon K
Verified | Feb 24, 2025Duesseldorf-Linkoeping
Economy
Strike
After online-checkin I was informed by mail that my flight was cancelled. It was sunday 23rd of February, one day before departure.- Duesseldorf-Linkoeping
- Economy
Hamza Z
Verified | Feb 23, 2025Paris-Istanbul
Economy
Technical problems
I have another claim #412666 that details that my connect flight in CDG while flying from RIO to Istanbul was cancelled. After having hosted us in CDG in a hotel we were offered a 9:10 flight to AMS where there was only an hour in between connect flight. Our flight was delayed and already on the plane we were informed this connection was not going to be possible. I was offered an AMS-DUS, DUS-FRA, FRA-IST flighted which I objected to and the KLM transfer staff managed to book me on a Pegasus airlines flight at 15:55, thats how I finally made it to Istanbul after a 18 hour delay. Meanwhile, since that date 05.02.2025 I am yet to receive my baggages (which were actually located in AMS on 07.02) it has already been 18 days and still counting. My next claim with you will be to get compensation for this as well...- Paris-Istanbul
- Economy
Arshdeep S
Verified | Feb 22, 2025Schonefeld-Amsterdam
Economy
Successful claim
I, originally, booked the flight for the time 2.20 pm flying from Berlin to Amsterdam. Out of nowhere, after a few days, the time was changed by the airlines to 10.10 AM. I arrived at the airport - found they have put me on standby. I waited for the boarding to be over only to be denied boarding the airplane. I had to ask the airline again to re-book me for the next flight. The next flight turned out to be with the wait time for 6 hours. What should have been a 10.10 AM flight is now a 6.25 pm flight. This is at least 8 hour wait time. An airport is not a place to be at for over 8 hours. I had to meet someone at 7pm in Amsterdam but I won't be able to do it now.
- Schonefeld-Amsterdam
- Economy
- Successful claim
Amitpal S
Verified | Feb 22, 2025Economy
Damaged Baggage and Items missing
I flew from AMS to DUB on KLM -1141 on 16th Feb 2025 , on arriving at the hotel i found my baggage is damaged and also some items are missing ..Raise a complain C-9168014 and they accepted bag is not repairable and asked the details about the baggage and items ..i have provided all the details but don't have receipt of the baggage which was bought in early 2024 .. My case was closed stating that we cannot help since you do not have receipt .. This is ridiculous and totally disappointing- Economy
- Loss: β¬200
- Desired solution
Helen J
Verified | Feb 21, 2025Dubai-Amsterdam
Economy
Successful claim
Technical problems
I would like to retrieve my missing miles for this leg of my journey in Flying Blue and the Membership Number is 5245816025. I don't seem to be able to do so and yet I had booked a KLM flight and due to a technical issue, the flight was cancelled and I was put on an Emirates flight as you can see.- Dubai-Amsterdam
- Economy
- Successful claim
Haleluwya Tesfay K
Verified | Feb 21, 2025Birmingham-Rome
Economy
My flight has delayed and had to stay overnight at airport. The hotel was booked but there is was no transport from the hotel to the airport in the morning for the next flight so I have to sleep on the floor because of that.
- Birmingham-Rome
- Economy
Peter Yaw Ayisi A
Verified | Feb 21, 2025Accra-Birmingham
Economy
The airline did not offer any voucher, the only thing they offered is to give us a refund which we are yet to receive. The kids were refused to board the flight because of transit code which I earlier made inquiries with the airline, Netherlands consulate in Ghana and their embassy in Netherlands and they all said their children are cleared to travel. Also provided share codes proving their immigration status but they were still refused . This incident has left the kids traumatized because of how this whole issue was handled at the airport.
- Accra-Birmingham
- Economy
Bergljot Palella O
Verified | Feb 20, 2025Amsterdam-Stavanger
Economy
No reason given
I was told that they declined my demand because the reason for cancelling was bad weather. This was however not stated when the plane was cancelled and also the plane was cancelled one day before departure. I had to rebook a new flight the following day but was delayed for work and also had more expenses due to a later plane. I was suppose to land at Stavanger Monday morning but in the end I landed in the evening at 19.00.- Amsterdam-Stavanger
- Economy
Isabela Rocha N
Verified | Feb 20, 2025Copenhagen-Dublin
Economy
Influence by other flights
My flight was from Copenhagen - Amsterdam - Dublin. However, the flight from Copenhagen to Amsterdam was delayed and so I missed the connection to Dublin. I slept in Amsterdam and only managed to arrived in Dublin the other day after 11 AM.- Copenhagen-Dublin
- Economy
Raphael R
Verified | Feb 20, 2025Brussels-Sao Paulo
Economy
Technical problems
We were told that the plane we were originally on was unfit to fly. We were then forced to wait 1.5 hrs for buses to pick us up and drive us to another plane. That plane then took another 1.5hours before being ready and taking off- Brussels-Sao Paulo
- Economy
Margaret W
Verified | Feb 19, 2025Manchester-Toronto
Economy
Successful claim
Influence by other flights
I missed my scheduled transport to my holiday destination, a 2 hour journey from the airport, so had to book a taxi. I should have arrived at 19:30 but did not arrive until 23:45.- Manchester-Toronto
- Economy
- Successful claim
Ernesto Dela Cruz I
Verified | Feb 18, 2025Manila-Copenhagen
Economy
Problems at airport
Due to the system not functioning properly at the airport, most of the passengers boardingpasses were not available/missing, therefore, the entire process of having more than half of the passengers details in order made the flight delayed- Manila-Copenhagen
- Economy
Michaela F
Verified | Feb 18, 2025Newcastle-San Jose
Economy
Successful claim
Influence by other flights
The plane from Newcastle to Amsterdam was delayed by almost 4 hours, meaning that I missed my flight from Amsterdam to San Jose, Costa Rica. KLM then rebooked me on another flight but it meant waiting 7 hours in Amsterdam before flying to Mexico City where I had a 5 hour transit for the last 3 hour flight to San Jose. I was also booked in Premium Economy on my original flight from Amsterdam to San Jose but due to the rebooking I was down graded to economy to Mexico City and then to San Jose.- Newcastle-San Jose
- Economy
- Successful claim
Filip P
Verified | Feb 18, 2025Salt Lake City-Prague
Economy
Technical problems
Letadlo se v polovinΔ cesty otoΔilo a vrΓ‘tilo zpΔt do AMS, prΓ½ technickΓ‘ zΓ‘vada na elektronice letadla. DalΕ‘Γ let byl aΕΎ druhΓ½ den.- Salt Lake City-Prague
- Economy
Hannah B
Verified | Feb 18, 2025Newcastle-San Jose
Economy
Successful claim
Influence by other flights
Flight to Amsterdam delayed over 3 hours, causing a missed connection and redirected flight, an additional stop and a downgrade from premium economy to economy on a partner airline.- Newcastle-San Jose
- Economy
- Successful claim
Diamond R
Verified | Feb 18, 2025Catania-Chicago
Economy
No reason given
The unexpected cancellation caused distress as I wasnβt contacted until already arrived at the airport.- Catania-Chicago
- Economy
Simon S
Verified | Feb 17, 2025Madrid-San Francisco
Economy
Weather conditions
I got a voucher during my wait for the new airplane connection. Because of the delay to my first flight to Amsterdam I got a new ticket from KLM to travel through New York (KL0641) leaving at 13:30 to San Francisco (DL0670) leaving at 17:45. I arrived in San Francisco at around 10:16. Originally I planed to take the train from SF to Davis (my final destination) but as it was now to late for public transport I had to be picked up by car.- Madrid-San Francisco
- Economy
Joshua D
Verified | Feb 17, 2025Manchester-Johannesburg
Economy
No reason given
My flight was delayed because the crew were late finishing their working day from the day before. Legally they have to have something like 11 hours of rest between flights, so that put my flight back many hours in total. I missed my connecting flight and the next available flight wasn't until hours later, in the evening some time. I got to Johannesburg about 14 hours later than originally planned. Absolute disaster and I need compensation in full as soon as possible please. Thank you.- Manchester-Johannesburg
- Economy
Mitchell E
Verified | Feb 17, 2025Amsterdam-Birmingham
Economy
Weather conditions
The flight was supposed to depart from Amsterdam Airport Schiphol on Monday 20th January at (8:35am), but was cancelled. The flight cancellation was communicated to us on Sunday 19th January at 11:30AM. Providing us with three options. Option 1: Flight on Sunday 19th December at 14:40 Option 2: Flight on Sunday 19th December at 21:00 Option 3: Flight on Monday 20th December at 21:00 When receiving the cancellation communication we were exploring the city, we swifty stopped what we were doing and tried to contact KLM Directly. Whilst myself (Mitchell) was speaking with a customer advisor on whatsapp, my partner (paige) was on the phone to a customer advisor. During this time, I (Mitch) was told on whatsapp our flight was then changed from Amsterdam, to Paris. Meaning we had to make our way to Paris in order to catch a flight to Birmingham. With many reasons, this was not reasonable. My Partner was then advised over the phone, the only available flights were either Sunday 19th (that day) at 14:40 from Amsterdam, or Tuesday 21st which was a connecting flight, from Amsterdam to Frankfurt β Frankfurt to Birmingham. Again, neither were reasonable. Leaving us with no other option, we had to take the flight on Sunday 19th January at 14:40. When booking the holiday we planned two full days in Amsterdam, which was Saturday 18th and Sunday 19th. We had many plans during this trip, with a full itinerary. As we had no other option, we had to fly as mentioned above on Sunday 19th at 14:40, which meant we only had one full day in Amsterdam. Sunday was completely wrecked, as we found out at 11:30, after speaking with the advisors this ended at 12:17, which meant we had to then quickly go back to our hotel, pack and make our way to the airport.- Amsterdam-Birmingham
- Economy
Ross G
Verified | Feb 17, 2025Glasgow-Munich
Economy
Influence by other flights
I paid extra for earlier flights to maximise my time in Munich, I'd also planned to attend at football match that kicked off at 1400. We arrived at our hotel at 1530. The onboard announcement on the Glasgow to Amsterdam flight started that we were in time to make any connections, despite the doors not opening and not getting off the flight until 0900 (0835 scheduled arrival). We were told to go to the front of passport control but the gate was closed by the time we got through. We went to the KLM desk for disrupted flights and there were approximately 30 other passengers there who had missed the same connection. We were given a β¬7 voucher each for food, but had to put β¬25 towards them to get a drink and some hot food.- Glasgow-Munich
- Economy
Maximilian S
Verified | Feb 16, 2025Frankfurt-Salt Lake City
Economy
When we arrived at our gate the airline employee told us we couldnβt board the Plane because we were too late, but the plane didnβt even leave its parking position and we could easily board the plane.
- Frankfurt-Salt Lake City
- Economy
Simone S
Verified | Feb 16, 2025Frankfurt-Salt Lake City
Economy
When we artiges at our Gate They Said that we Couldnβt Board the plane because we were to Late, but the havenβt even left its parking position and we could easily Bord the plane.
- Frankfurt-Salt Lake City
- Economy
Claire D
Verified | Feb 15, 2025Glasgow-Munich
Economy
Influence by other flights
We had a connecting flight to get to from Amsterdam to Munich. We were late leaving Glasgow to get to Amsterdam but were told we had made up time and landed roughly around the time we were supposed to (0835). However by the time we got off the plane it was (0855). We walked as quickly as we could and when we got to security the line was an absolute joke. There was no order at all. We asked a member of staff to help and told him our departure time was 0930. At first he told us we just had to go to the back of the queue. I said it was a connecting flight and he directed us to a specific area. However all the queues had amalgamated into one. We again had to ask another person to let us into the queue for departures leaving around (0935) The queue again was so slow. I asked another member of staff for help, her answer was to shrug and state βyou are in the priority queueβ. By the time we got to the gate it was 0922 and the plane had left. There were at least 15 to 20 people in the same position as us. At the desk we were booked on another flight at 1210 but only offered 7 euros food and drink voucher. The average panini was 9 euros. We are only away for a long weekend and this took a good few hours off our plans for the day as well as spending a fortune on food and drinks. The sheer stress and frustration was not a great start to our mini break.- Glasgow-Munich
- Economy
Ekaterina G
Verified | Feb 15, 2025Amsterdam-Prague
Economy
Successful claim
Technical problems
The flight was cancelled on the way to Prague. KLM offered me to go next day via London. I had to be in Prague asap, so I went to Berlin instead, then I had to travel myself from Berlin to Prague. I arrived to Prague at 1AM on 14/2.- Amsterdam-Prague
- Economy
- Successful claim
Samantha A
Verified | Feb 14, 2025Amsterdam-Birmingham
Economy
No reason given
I had a phone call at 8 oβclock the night before to let us know we had been changed to a connecting flight which we was really nervous about as we have never done one before. We didnβt know what to do about our luggage we just about made it to our connecting flight we had to run across the airport as the flight was slightly delayed it was very stressful. We had 2 children we had to get back to we should of arrived in Birmingham at 12.30 and didnβt arrive back to our children til 5 oβclock on the evening. Hence why we picked a direct flight as we had children to get back too!!- Amsterdam-Birmingham
- Economy
Lidia N
Verified | Feb 14, 2025Krakow-Geneva
Economy
No reason given
am writing to formally request a reconsideration of my claim for compensation under reservation code V2OG75 for both delayed and damaged baggage affecting two persons. I have incurred significant expenses as a direct result of the delay and damage, and I am including the following supporting documents with this message: Receipts for necessary items purchased at the airport while waiting for our baggage. Proof of tour purchase (SNOWSHOW tour at Les Deux Alpes). Proof of hotel booking (Ibis Hotel in Geneva). The expenses incurred are as follows: Accommodation Costs: Due to the baggage delay, I was forced to arrange an additional night at the Ibis Hotel in Geneva. The total cost was 333.00 EUR (310.50 EUR + 22.50 EUR), which converts to 1,398.6 PLN at a conversion rate of 4.2. Losses Related to the Tour: I participated in the SNOWSHOW tour at Les Deux Alpes, scheduled to begin on January 3, 2025. However, due to the delayed arrival of my sports luggage, I only reached the destination on the evening of January 4, 2025. This resulted in: The loss of one nightβs accommodation at the resort (1,365 PLN), and The loss of two daysβ ski passes (66.50 EUR x 2 = 133 EUR, equivalent to 545.3 PLN). For both persons, the total loss amounts to 3,820.6 PLN. Damage to the Sports Luggage: One sports suitcase, which arrived late, was received in a damaged condition. The damages include visible scratches and cuts. In addition, the luggage cover (valued at 1,111.20 PLN) was damaged and a COS sweater inside (valued at 1,150 PLN) was cut, resulting in total assessed damages of 2,261.2 PLN. I have attached photographs taken at Balice Airport (confirming the suitcase was in pristine condition before departure) and images from Geneva showing the damage. Additional Expenses at the Airport: During the waiting period for our delayed baggage, further expenses were incurred for food, beverages, and other necessary items: 408.82 PLN for Lidia 353.90 PLN for Damian Furthermore, I would like to address the issue of the claim submission timeframe. The airline has refused compensation for the damaged baggage on the grounds that the claim was not submitted within 7 days. However, I submitted my claim on January 12, immediately upon returning from the tour. It is important to note that for delayed baggage the applicable deadline for submitting a claim is 21 daysβnot 7 days. In light of the above and the attached documentation, I kindly request that you review my claim again and provide full compensation for the expenses incurred due to the delay and damage to our baggage. Thank you for your prompt attention to this matter. I look forward to your favorable response.- Krakow-Geneva
- Economy
Daniel Aaron C
Verified | Feb 13, 2025Johannesburg-Dublin
Economy
Successful claim
Influence by other flights
I gave my bags in and collected my boarding pass assuming it would be the 12 40 flight arrival in ireland I was given online only to see I was given a different flight arriving in ireland after 22:00, this really inconvenienced me as I had plans made to be collected from the airport at the earlier arrival and didn't account for taxis or public transport, I arrived at my home after midnight closer to 1 in the morning, what really annoyed me is that airline crew member who gave me boarding pass made no mention of any delay whatsoever, and with the price of the ticket I'd expect things to be organised better- Johannesburg-Dublin
- Economy
- Successful claim
Gillian M
Verified | Feb 13, 2025Economy
Missed connection
16 Jan HV 6602 18:50 flight through KLM was delayed due to fog in Amsterdam. I missed my Connection KL 1025 21:45 from Amsterdam to LBA. I was booked following day KL1019 08:50 AMS to LBA.Overnight Yotelair β¬ 180 + eve snack β¬ 14,45 and bfast β¬ 11,80. Out of Pocket expenses total β¬ 206,25
- Economy
- Desired solution
Expenses reimbursement
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