KLM Royal Dutch Airlines complaints: comments, page 33
2,012 comments
Mrs Aigbonhiowman J
Verified | Jan 31, 2025
Duesseldorf-Lagos
Economy
No reason given
We donβt know what happened. We go to the airport on the 5 of January on the flight was cancelled we had to notice Without composition- Duesseldorf-Lagos
- Economy
Anna L
Verified | Jan 30, 2025Toronto-Bangkok
Economy
Technical problems
After deplaning due to technical issues on the plane and being delayed over 4 hours, KLM left a passengerβs passport on the previous plane at the hangar without informing the passenger or immigration. This was extremely negligent of the airline and caused a great deal of inconvenience and unnecessary stress.
- Toronto-Bangkok
- Economy
Linnea F
Verified | Jan 30, 2025Stockholm-Hamburg
Economy
I missed my connecting flight to Hamburg and had to stay the night in Amsterdam. Arrived in Hamburg 15:00 the following day and misses one day off work
- Stockholm-Hamburg
- Economy
Marius N
Verified | Jan 30, 2025Aberdeen-Bucharest
Economy
Weather conditions
We firstly were delayed out of Aberdeen then finally got to Amsterdam to be told our flight to Bucharest was cancelled. We then waited 8hrs to be told we were going to frankfurt. We had a very importantappointment that we missed. Our phones ran out of charge. My partner has multiple sclerosis and was exhausted. We then had to fly next day to Munich then to Bucharest. In 24hrs we were in 4 countries exhausted and shattered with the whole thing.- Aberdeen-Bucharest
- Economy
Susan J
Verified | Jan 30, 2025Norwich-Amsterdam
Economy
Successful claim
Don't remember
Flight KLM 1054 from Norwich to Amsterdam due to depart at 0615 on 11 January was delayed 6 hours due to maintenance check not being carried out.- Norwich-Amsterdam
- Economy
- Successful claim
Kareem H
Verified | Jan 30, 2025Gothenborg-Toronto
Economy
No reason given
So when I arrived at the gate in Gothenburg airport it was clear that there was an issue due to the fact that we didn't get to board the plane as scheduled. then the pilot came to the gate and announced that we are going to board 2 hours later. At this moment I paniked because I only had 1,5 h to board my connecting flight. when I arrived in Amsterdam I was informed that I had missed the flight and that there was no other flight going to my destination that day so I was informed that I should book a hotel for the night and buy my necessities and I will be compensated later on. however I asked if I could get my checked in baggage but they refused to do that regardless of the fact that I told them I have very important necessities in them that I need daily such as medicine and contact fence case and more.- Gothenborg-Toronto
- Economy
Zariah S
Verified | Jan 29, 2025Dallas-Fort Worth-Torino
Economy
Successful claim
No reason given
My flight from JFK to Amsterdam disrupted my connecting flight that would have been from Amsterdam to Turin. I then had many expenses in order to get through the delay, as well as find aid for the long layover in Amsterdam since my initial connection was lost. This also caused immense stress and emotional tolls as I was missing major life events I have planned for the initial flight itinerary.- Dallas-Fort Worth-Torino
- Economy
- Successful claim
Georg K
Verified | Jan 29, 2025Singapore-Stockholm
Economy
No reason given
fLIGHT TO DENPASAR WAS LATE , THEN WE MISSED OUR CONNECTION. nWE BOOKING THROUGH cph MISSED THE FLIGHT cph STH VERY LONG JOURNEY 7 HIURS 55 MIN DEKAY TOTAL TO DESTINATION ARRIVED 20 30 INSTEAD OF 12 45 20 JAN- Singapore-Stockholm
- Economy
Wojciech K
Verified | Jan 29, 2025Los Angeles-Warsaw
Economy
Successful claim
No reason given
COMPLAINT REGARDING FLIGHT DELAY AND SEAT CHANGE Dear Sir/Madam, I am writing to complain about my KLM flight (WXEHP2, WWBVNA), which was delayed by over 4 hours, arriving in Warsaw at 4:00 PM instead of 12:00 PM. Under EU Regulation 261/2004, I request compensation. Additionally, despite paying for specific seats via WhatsApp to sit with my husband, KLM changed them multiple times, and we were separated. I request a refund for seat selection and an explanation.- Los Angeles-Warsaw
- Economy
- Successful claim
Lee M
Verified | Jan 29, 2025Abu Dhabi-Paris
Economy
No reason given
I contacted Air France about it and they told me there was a security issue. They said; A situation like this is regarded as an extraordinary circumstance. Therefore, the compensation set by the EC Regulation 261/2004 does not apply. This flight seems to have been for both Air France as well as KLM I arrived in Paris around 9.30pm having been put on a BA flight via Heathrow. There was no announcement at Abu Dhabi as to what I should do as the flight was cancelled which caused a lot of stress until I could find someone to help after an hour and a half. I had no opportunity to prepare for work the next day. My bags didnβt arrive until two days later.- Abu Dhabi-Paris
- Economy
John C
Verified | Jan 28, 2025Hamburg-Panama City
Economy
Weather conditions
*Boarding tickets uploaded are for the replacement flight* We never got to check-in for the original. Events were that we received a message from KLM around lunchtime on the 19th Feb to say that our flight from Hamburg to Panama the next morning had been cancelled due to bad weather. It said we had been re-booked onto an Air Europa flight and we had the possibility to get a full refund if we did not agree. We did NOT agree, but there was no way to cancel the new flight bookings. We checked with KLM and they said that we had already been checked-in and they couldn't make any changes. This is incorrect as we were never given the option to check-in or cancel. It was already done presumably when we were re-booked. On checking there was an alternative KLM flight from HAM to AMS a few hours earlier that would have been perfectly adequate for us, but it was not offered. Once again KLM staff couldn't help as we had already been checked in for Air Europa, even though we never actually did the check-in. Neither had we accepted the new Terms and Conditions for Air Europa. A friend of mine also travelling from Amsterdam said the weather conditions there were OK and only all KLM "City Hopper" flights had been cancelled. Our connecting flight to Panama with KLM from Amsterdam also left on time (although without us) and the earlier flight from Hamburg to Amsterdam left and arrived without problems. We had booked "Comfort" seats on the KLM flight and that additional cost also seems to have been lost.- Hamburg-Panama City
- Economy
Helena Barbara S
Verified | Jan 28, 2025Barcelona-Amsterdam
Economy
My flight was full, so early that morning of the 12th of January, around 8 am they changed me to another flight later that day. My original flight was at 13:00, and the new one was at 19:35. On the day of the flight, 12th January, I asked at the airport about this, and the KLM officer told me that I was owed compensation, so he printed the ticket I've attached and told me to claim. He checked on his computer and confirmed this was the case. It was inconvenient for me because I got to my final destination much later than expected. I didn't miss any events.
- Barcelona-Amsterdam
- Economy
Jonathan L
Verified | Jan 28, 2025Singapore-Denpasar
Economy
No reason given
Airline is entirely unhelpful and is not contactable regarding last minute changes to flight plans causing 24h delay. After flight cancelation and rebooking of alternative flights, airline has refused to return full refund on basis that cancellation made was only entitled to tax refunds. All attempts for further refunds were rejected.- Singapore-Denpasar
- Economy
Annelies K
Verified | Jan 28, 2025Amsterdam-Edinburgh
Economy
Weather conditions
I was due to fly from Amsterdam to Edinburgh on the 24th January at 9:40 am, i was notified on the 23rd January at 7:58 pm that my flight was cancelled. I was booked onto a new flight on 26th January at 9:35 am. Therefore i was waiting for around 44 hours for the next flight.- Amsterdam-Edinburgh
- Economy
Stephen M
Verified | Jan 28, 2025Aberdeen-Ho Chi Minh City
Economy
Technical problems
We boarded the plane then had to disembark due to a fuel leak and wait for another plane to arrive and continue the trip. The result was missing the next 3 available flight from BKK to SGN.- Aberdeen-Ho Chi Minh City
- Economy
Fabian G
Verified | Jan 27, 2025Hannover-Lima
Economy
Technical problems
I had a trip with KLM from Hannover Germany to Lima, Peru via Amsterdam. The first flight from Hannover was delayed because some operator hit the plane while in the process of defrosting the wings of the plane. It was a frosty morning. Then we waited for mechanics to check if damages occurred before the pilot decided we are good to go. We sat in the plane parked on the ground for around 4 hours! Only water and a cookie was provided! Initially, I had 4:30h for my layover to change planes in Amsterdam for my flight to Lima. But me and many other passengers missed their connecting flight due to this incident in Hannover. KLM then rebooked me on another flight to Lima via Madrid with their partner airline Iberia. I got to my destination 12 hours after my original arrival time.- Hannover-Lima
- Economy
Emanuel S
Verified | Jan 27, 2025Prague-Buenos Aires
Economy
Technical problems
Flight was delayed until 1 AM in Amsterdam. Then it was cancelled for a technical issue according to the pilot. It was so late that the airline didn't provide a hotel, nor the luggage because they didn't have personal anymore. Had to sleep in the airport like I didn't just pay a thousand and a half euros for this trash service.- Prague-Buenos Aires
- Economy
Liam M
Verified | Jan 27, 2025Barcelona-Belfast
Economy
Weather conditions
Flight Cancelled as soon as I arrived in Amsterdam causing me to have to stay in Amsterdam and find accommodation for the night. Also was not allowed to get my bag back from KLM which had my medication in it.- Barcelona-Belfast
- Economy
Alan S
Verified | Jan 27, 2025Amsterdam-Newcastle
Economy
Weather conditions
Flight was delayed from Friday 24/1/25 at 16:25 to Saturday 25/1/25 at 09:25 due to high winds. On the Saturday, the flight landed at Teesside Airport, not Newcastle as was our original destination. We had to arrange additional childcare for our three children at short notice due to this delay, with family members cancelling attending celebration events to help.- Amsterdam-Newcastle
- Economy
Janne O
Verified | Jan 27, 2025Helsinki-Wroclaw
Economy
Problems at airport
My flight from Helsinki to Amsterdam (KL1254) arrived in the destination at 22:20p.m on 21th January 2h 30min late therefore I lost my transfer flight to Wroclaw (KL1339), its sheduled departure time was 21:20p.m on the same day 22/01. I was told at the airport KLM`s "helpdesk" to book hotel and claim money back later. I was re-routed by KLM for next morningΒ΄s flight to Wroclaw (KL1337) at 09:40. I arrived my last destination in Wroclaw 12h20min later than planned originally. We were advice to book in to the decent price hotel at the airport but all 3 hotels were fully booked ( Citizen M, Hilton, Sheraton). Therefore we had to take UBER taxi with 2 colleagues to the nearest available hotel Marriot. The receipts from the hotel and taxi enclosed in total 221,03β¬- Helsinki-Wroclaw
- Economy
Meri R
Verified | Jan 27, 2025Athens-Helsinki
Economy
No reason given
As my flight from Athens was delayed, I was removed by the passenger list by KLM even thought the plane to Helsinki was still at the gate. I had to stay in Amsterdam for one night as KLM rescheduled my 24.1. 20:40 departing flight to 25.1. departing at 09:33.- Athens-Helsinki
- Economy
Meri R
Verified | Jan 27, 2025Helsinki-Athens
Economy
Successful claim
No reason given
Due to delayed flight, I had to stay in Amsterdam for one night. KLM rescheduled my 21.1. 20:55 departing flight to 22.1. departing at 13:03.- Helsinki-Athens
- Economy
- Successful claim
Hollie B
Verified | Jan 27, 2025Newcastle-Amsterdam
Economy
Successful claim
Technical problems
Got told the night before around 6pm, and rebooked for the earlier flight, and so arrived at 12pm in Amsterdam, yet this earlier flight was also delayed by around 30 minutes. I had bought a 72 hour travel ticket which I had booked to start at 5:30, due to the fact we should have arrived in Amsterdam at 4:00pm, and so I needed to buy extra public transport tickets. I also had to pay to check in early into my hotel, as again we arrived far earlier than expected and budgeted for. Due to arriving earlier, extra food and drinks had to be payed for, which again was not budgeted for. In total, more than β¬30 was spent, it was maybes around β¬60 total- Newcastle-Amsterdam
- Economy
- Successful claim
Luciana P
Verified | Jan 26, 2025Belgrade-Washington
Economy
No reason given
I already filed two claims with AirAdvisor with no success, so here is the third. I tried to settle the claim directly with KLM initially, however, after providing KLM with all the information they requested, including the attached signed authorization for reimbursement, I was informed that I could not be reimbursed because Serbia, where I live, is not in the EU. Circumstances: I was scheduled to depart on KLM on November 27 BEG-AMS (KL 1982) AMS-IAD (KL 651). The flight was cancelled until the next day. On Nov 28, I was put on a flight BEG-AMS (JU 260) AMS-IAD (KL 0651). KL 0651 was delayed by 40 minutes due to technical issues. Upon arrival to IAD on November 28, I discovered my luggage was missing. I spent additional time on the airport searching for my luggage and filing a missing-luggage report while my family was waiting for me. I received my luggage 4 days later. This was a big inconvenience for me and my family for several reasons: I am 83 years old with a heart condition and other related health issues - I have all medical documents with me to show this. Two days in a row, I had to wake up around 3am to make my flights, which was exhausting. Secondly, my family was waiting for me to arrive on Nov 27 to celebrate Thanksgiving day on November 28. I came too late and we all missed celebrating Thanksgiving together. Finally, I specifically booked my ticket to fly with KLM BEG-AMS, not with Air Serbia, however no one offered me an option to fly with KLM.- Belgrade-Washington
- Economy
Saskia S
Verified | Jan 26, 2025Bristol-Stuttgart
Economy
Weather conditions
We've arrived at the airport at around 8:30 proceeded to board the plane. We've been stuck in the plane for approximately 5 hours and had to wait for another 3 hours and 20 minutes in the airport. We have not yet arrived in Stuttgart Our tickets have been rebooked to the next day the 27.01.25 at 17:20 They tried their best to help but mainly only helped us by providing one cup of tea or coffee in the plane. We have lost money due to having to pay for the taxi even tho it said it would be payed for and food/water while waiting- Bristol-Stuttgart
- Economy
Amarjeet S
Verified | Jan 26, 2025Toronto-Delhi
Economy
No reason given
The first flight was delayed 12 Jan, and the airline kept passengers overnight at the airport. The morning 13 Jan said the flight was cancelled. They reached the hotel at 8 a.m. after more than 12 hours at the airport. In the hotel, someone again and again disturbed sleep. Never sleep because of your employee's disturbance. After reaching Amsterdam again flight was delayed. Again , they are changing gates . which was stressful. Because of all these happenings, the next connection was cancelled from Delhi. They didnβt provide a refund, and the next booking will be canceled if it is not reached on time. Are you responsible for a refund?- Toronto-Delhi
- Economy
Paula Z
Verified | Jan 26, 2025Madrid-Amsterdam
Economy
Successful claim
No reason given
I received a mail before the flight and noticed that my flight was cancelled and that the new departure time was rescheduled to the next day (20th January) at 6am, I had the same seat but I couldnβt seem to find the previous boarding pass, then they cancelled the flight again and offered other options, I took the option of 7:20am with another airline AirEuropa.- Madrid-Amsterdam
- Economy
- Successful claim
Michael B
Verified | Jan 26, 2025Amsterdam-Rio De Janeiro
Economy
Successful claim
Technical problems
I was delayed 24hrs into Rio KLM put me up in a hotel overnight I missed my helicopter going offshore Rio so l was 1 day late in embarking for work- Amsterdam-Rio De Janeiro
- Economy
- Successful claim
Harry B
Verified | Jan 25, 2025Wroclaw-Leeds
Economy
Weather conditions
Was meant to fly from amsterdam to Leeds on the 24th January Friday at 9:20 Was cancelled and put on to flight 24 hours later- Wroclaw-Leeds
- Economy
Andrew M
Verified | Jan 25, 2025Amsterdam-Glasgow
Economy
Weather conditions
This cancellation meant we missed my best friend's wedding reception, I lost 1 night of my hotel booking and as a result of the rescheduled flight, I was very tired when celebrating my 50th birthday with family at an expensive restaurant.- Amsterdam-Glasgow
- Economy
Max M
Verified | Jan 24, 2025Billund-Belfast
Economy
Weather conditions
When I arrived in AMS I got a notification that my flight had been disrupted. They then rebooked me through Frankfurt to Dublin instead of Belfast, that flight was then also cancelled due to technical issues with the airplane.- Billund-Belfast
- Economy
Gabriella B
Verified | Jan 24, 2025Birmingham-Stockholm
Economy
No reason given
My flight was delayed from Birmingham to Amsterdam which caused me to miss my connecting flight. Another one was provided which led to me having to take an additional connecting flight from Oslo to my final destination Stockholm. The connecting flight to Oslo was also delayed and I again missed my initial flight to Stockholm. My arrival time in Stockholm was supposed to be at 12:45pm, I arrived 11:30pm which Is a delay of almost 11h in total.- Birmingham-Stockholm
- Economy
Nataliia G
Verified | Jan 24, 2025Krakow-Bilbao
Economy
Successful claim
No reason given
They just told me my flight is delayed so I will not make it to the next one. They didn't give me any option except waiting in the airport for 6 hours more for the next flight. Not any voucher or even lounge space was provided. The only help they offer me is the help with BUYING another ticket. Now I arrive at my final destination at 23.00 and it should be 16.30.- Krakow-Bilbao
- Economy
- Successful claim
Cathal C
Verified | Jan 24, 2025Amsterdam-Belfast
Economy
Weather conditions
Due to the flight being cancelled into Belfast. I had to fly to Dublin and get a taxi to Belfast to collect my car.- Amsterdam-Belfast
- Economy
Abigail O
Verified | Jan 24, 2025Vienna-Aberdeen
Economy
Successful claim
Weather conditions
The flight was initially cancelled at early hours and then rescheduled. However, when I arrived at the airport, the rescheduled flight was also cancelled. Now, on my way back, Iβve been rebooked on another flight for tomorrow, but itβs to LHR, which doesnβt help me since I have an obligation to attend to today in Aberdeen. Additionally, my return flight is already booked for tomorrow, so rebooking me for a flight tomorrow doesnβt make sense in this situation. Thanks- Vienna-Aberdeen
- Economy
- Successful claim
Daniel M
Verified | Jan 24, 2025Amsterdam-Leeds
Economy
Weather conditions
We got on the bus. Just about to board the plane and the pilot came on the bus and said it was cancelled. They have moved us into another flight later on. We are now going to humberside instead of Leeds and 9.15 this evening. So we've got 12 hours to wait .- Amsterdam-Leeds
- Economy
Raymond S
Verified | Jan 24, 2025Amsterdam-Dublin
Economy
Weather conditions
Was offered no voucher or lounge access. Iβm in Amsterdam Airport since 8.30 am without any compensation. I contacted the klm rep he said nothing offered.- Amsterdam-Dublin
- Economy
Ozan O
Verified | Jan 23, 2025London-Amsterdam
Economy
No reason given
They mistaked me as having a connecting flight when it was a direct flight to Amsterdam from Heathrow I just saw my claim and it shows United Arab Emirates it is United Kingdom but the address is correct- London-Amsterdam
- Economy
Edson Moreira D
Verified | Jan 23, 2025Amsterdam-Gothenborg
Economy
Weather conditions
The flight was cacelled when I arrived at the airport. There was no assistance from KLM on how should we proceed or get further informations and to complete my Journey, I had my luggage lost on the re-schedulled flight.- Amsterdam-Gothenborg
- Economy
Nigel F
Verified | Jan 23, 2025Manchester-Bergen
Economy
No reason given
Due to the delay leaving Manchester we missed our connecting flight to Bergen. We missed the sailing of a ship and had to take another SAS flight from Amsterdam to Bergen via Oslo the next day- Manchester-Bergen
- Economy
Fredrik S
Verified | Jan 23, 2025Denpasar-Singapore
Economy
No reason given
We just got notified on sms that the plane was delayed for 4 hours without a reason. It was supposed to depart at 21:40 but departed 01:30- Denpasar-Singapore
- Economy
Leo U
Verified | Jan 23, 2025Brussels-Lagos
Economy
Weather conditions
My flight on the 15/1/2025 at 10:20 was cancelled due to the weather, i recieved a mail at 7a.m but i was already at Brussels airport, I was adviced to use altrnative means e.g train to get to Schipol Amstrdam if I want to make my initial flight from Amsterdam to Lagos so I did that and had extra bills from Eurostar. Because the Airline was cancelled didn't expect I would manage to get myself down to Schipol I was delayed at Schipol and was refused boarding the flight from Amsterdam to Lagos at first, but when I insisted KLM decided to make some amendments since I had a valid ticket and was actuaΔΊy booked for the flight on ground. I was issued an alternative boarding pass and could travel. When I got to my final destination WHICH WAS Lagos-Nigeria, I discovered that KLM flight I boarded forgot to take my luggages and I had to wait for three days in a hotel making unnecessary expenses because I couldn't continue to my home town which is about 4000km from Lagos. I waited from the 15th till 17th Jan 2025 before I finally got my bags from the airport in Lagos. All proves and receipts has been uploaded here. KLM declined responsibility and did not compensate me.- Brussels-Lagos
- Economy
Paul W
Verified | Jan 23, 2025Dublin-Amsterdam
Economy
Weather conditions
The flight was delayed 3 hours. This caused me extreme anxiety and panic do reach my connecting flight due to potential baggage loss and Amsterdam accommodation etc. I just about made my connecting flight to China but it was an extremely stressful rush.- Dublin-Amsterdam
- Economy
Onia M
Verified | Jan 22, 2025Trondheim-Barcelona
Economy
When I went to do the direct check-in, one hour and a half before the flight from Trondheim to Amsterdam, the personnel told me that the airline had incapacitated my ticket flight and I couldn't fly. I had the reservation reference, I had already paid, and no email telling me a back up plan to fly back home.
- Trondheim-Barcelona
- Economy
Sol C
Verified | Jan 22, 2025Birmingham-Amsterdam
Economy
Problems at airport
We were rebooted onto the flight by checking our boarding pass twice, they then boarded us onto the flight, then removed us because they didn't do a security check, then they recorded us and we sat on the plane for an hour waiting to take off which took us past 3 hours from the purchased departure.- Birmingham-Amsterdam
- Economy
Lucy P
Verified | Jan 22, 2025Amsterdam-Manchester
Economy
Successful claim
No reason given
Flight was cancelled as we were sat at the gate waiting to board. Got a notification on the klm app and a text message to say it was cancelled- Amsterdam-Manchester
- Economy
- Successful claim
Luciana P
Verified | Jan 22, 2025Belgrade-Washington
Economy
No reason given
I was scheduled to depart on KLM on November 27 BEG-AMS (KL 1982) AMS-IAD (KL 651). The flight was delayed (or cancelled) until the next day. On Nov 28, I was put on a flight BEG-AMS (JU 260) AMS-IAD (KL 0651). KL 0651 was delayed by 40 minutes due to technical issues. Upon arrival to IAD on November 28, I discovered my luggage was missing. I spent additional time on the airport searching for my luggage and filing a missing-luggage report while my family was waiting for me. I received my luggage 4 days later. This was a big inconvenience for me and my family for several reasons: I am 83 years old with a heart condition and other related health issues - I have all medical documents with me to show this. Two days in a row, I had to wake up around 3am to make my flights, which was exhausting. Secondly, my family was waiting for me to arrive on Nov 27 to celebrate Thanksgiving day on November 28. I came too late and we all missed celebrating Thanksgiving together. Finally, I specifically booked my ticket to fly with KLM BEG-AMS, not with Air Serbia, however no one offered me an option to fly with KLM.- Belgrade-Washington
- Economy
Arturas A
Verified | Jan 22, 2025Budapest-Cardiff
Economy
No reason given
KL1364 (17 January, 2025) has been delayed for more than 3 hours, which means I missed my connection to Cardiff KL1093 (17 January, 2025). I have to stay overnight in Amsterdam to wait for next flight (18 January, 2025) to Cardiff. My parking has been book until 17th afternoon, which means I overstayed and I need to pay additional 29.60 euro (25 pounds) charge.- Budapest-Cardiff
- Economy
Nicole Carharine U
Verified | Jan 22, 2025Amsterdam-San Jose
Economy
Dobry den, byl nam odepren nastup do letadla v Amsterdamu, i kdyz jsme ho stihli. Cestujici teprve do letadla zacali nastupovat. Letadlo KLM z Prahy melo zpozdeni a jejich odpoved byla, kdyz jsme sli do letadla, at pockame stranou a bylo nam pak receno, ze nam automaticky prebookovali let. Misto 18 hodin jsme byly na ceste 40 hodin. Podle jejich slov, co pro nas mohou udelat je, ze nam nabizeji let z Amsterdamu do Londyna, z Londyna do Bogoty, z Bogoty do San JosΓ©. I kdyz jsme jim u letadla nabizely, ze si priplatime klidne za upgrade. Vubec se s nami nebavili, i kdyz letadlo nebylo plne a byl cas nas do toho letadla dostat. Jednani z jejich strany bylo arogantni a bylo videt, ze nam nechteji vyjit vstric. Narokujeme za odepreni na palubu 600β¬/osobu nebo pri zpatecni ceste zpet do Prahy upgrade do business class. Dekujeme za pomoc, Nicole Uhrova a Lenka Smiskova
- Amsterdam-San Jose
- Economy
William D
Verified | Jan 22, 2025Norwich-Amsterdam
Economy
Successful claim
Don't remember
Boarded flight at Norwich at 0600, 11 Jan. Pilot then announced that pre-Flight check had not been carried out. It would take at least 3 hours. Disembarked aircraft. Provided with Β£9 voucher for lunch - inadequate!. Missed connecting flight to Venice at Schiphol at 0945. Finally departed Norwich in same aircraft at 1200, 11 Jan. Eventually arrived Venice at 1800 (4 hours late).- Norwich-Amsterdam
- Economy
- Successful claim
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