KLM Royal Dutch Airlines complaints: comments, page 34
2,012 comments
Pamela M
Verified | Jan 22, 2025
Bordeaux-Edinburgh
Economy
Problems at airport
Problems with the morning flight meant that I was moved to air france to accommodate morning passengers. 5 hours in cdg waiting for connection
- Bordeaux-Edinburgh
- Economy
Pedro M
Verified | Jan 22, 2025Lisbon-Hamburg
Economy
Weather conditions
The flight was canceled due to weather conditions and it made me arrive more than 3 hours later to my destination- Lisbon-Hamburg
- Economy
Eeva H
Verified | Jan 22, 2025Valencia-Helsinki
Economy
Technical problems
Transavia (the operating carrier) agreed to pay me compensation of 400 euros and food costs of 8,80 euros. However, they refused to pay any part of the cost of the hotel, citing that because it is 4 star hotel and they only reimburse 3 star hotels. However, they never helped me or gave me any advice when booking the hotel after we arrived in Amsterdam after 10pm having missed our connecting flight. There is no 3 star hotel at the airport. They also refuse to pay even the amount that would cover a 3 star hotel. So I am asking for help with receiving reimbursement for the hotel cost.- Valencia-Helsinki
- Economy
Deividas G
Verified | Jan 22, 2025Frankfurt-Trondheim
Economy
Successful claim
No reason given
Hey January 21 i had a flight from Frankfurt to Amsterdam and it was delayed for 3 hours, when we land in amsterdam KLM already was rebooked my flight, but the time was 22:00 and my other flight was 06:45, so i went to KLM crew and they said that first i need to check in hotel from my own money and after contact them and they will do refund , could you help me with this? ://- Frankfurt-Trondheim
- Economy
- Successful claim
Dave W
Verified | Jan 21, 2025Copenhagen-Teesside
Economy
Weather conditions
The second leg of my trip back from Denmark was cancelled on the morning of the flight. I was booked on the next flight the following morning therefore had to find somewhere to stay over night. Then as i was travelling by Uber to the hotel that i had to book myself and pay for, that flight was cancelled, and i was booked on another flight later on the 18th. In total i was delayed by 22 hoursat less than 7 hours notice.- Copenhagen-Teesside
- Economy
Colm B
Verified | Jan 21, 2025Cork-Cape Town
Economy
Weather conditions
Flight delayed from cork into Amsterdam. Missed connecting flight to Cape Town. No baggage. Had to buy a pair of trousers and a tooth brush. I was wearing shorts as I hadnβt anticipated being is freezing -1 Amsterdam as opposed to 30 degrees Cape Town Airline provided hotel room and 15euro food voucher at airport. Missed my mothers birthday event in Town- Cork-Cape Town
- Economy
Francesco C
Verified | Jan 21, 2025Hamburg-Lisbon
Economy
Successful claim
I have arrived at my final destination more than 12 hours after, and I have lost an entire working day! I had the flight in the afternoon from Hamburg to Lisbon with a connection in Amsterdam that I have missed due to the fact that the first flight started more than 2 hours late!
- Hamburg-Lisbon
- Economy
- Successful claim
Andrew R
Verified | Jan 21, 2025Innsbruck-Edinburgh
Economy
Successful claim
Technical problems
Booked flights to come home for the 10th to be at my mothers wedding on the 11th. 24 hour delay means we missed the wedding.- Innsbruck-Edinburgh
- Economy
- Successful claim
Anastasiia M
Verified | Jan 21, 2025Dublin-Prague
Economy
Weather conditions
My flight was meant to be departing from Dublin early morning and arriving to Prague early evening. Due to the delay, I arrived late to Prague and had to take a taxi since no direct transport was present and it was around 11pm and as a young woman I felt unsafe to travel alone. I also had a delay of my second flight (the connection to Prague) and since I had to spend the time in the airport, I also had to buy some food since Iβm anemic and have low blood pressure and should have frequent small meals to keep it up. The airline informed me of the issue less than 24 hours in advance due to unexpected fog in Amsterdam airport which caused additional stress with rebooking and anxiety (Iβm on various kind of anxiety treatments, so the rebooking and new itinerary planning I found quite stressful). I was able to rebook it but the arrival was offered was quite late. I hope I can get some compensation for the delay and stress caused. Thank you very much.- Dublin-Prague
- Economy
Brian O
Verified | Jan 21, 2025Valencia-Cork
Economy
Successful claim
Weather conditions
Due to fog in Amsterdam our flight from Valencia to Amsterdam (17/01/25) was delayed so we missed our connecting flight from Amsterdam to Cork (17/01/25), traveling on a rescheduled flight almost 24 hours later (18/01/25). Due to the late connecting flight and no other possible options, we had to book hotel rooms on the 17/01/25 and get a taxi from the Airport to the Hotel.- Valencia-Cork
- Economy
- Successful claim
Ala A
Verified | Jan 21, 2025Gothenborg-Luxemburg
Economy
Weather conditions
This was supposed to be a trip to take part in a 1.5 day workshop. We will miss half of that, which is the main reason to go with this cancellation. To make it worse, the team is split in different parts. Except for the hotel night and the flight and time that is costing us, this will cost us a lot in terms of the part of a short workshop we're missing which we were the organizers for.- Gothenborg-Luxemburg
- Economy
Olof L
Verified | Jan 21, 2025Bilbao-Gothenborg
Economy
the missed the connecting flight to gothenburg due to arriving with late incoming flight from bilbao
- Bilbao-Gothenborg
- Economy
Tien-Sheng H
Verified | Jan 21, 2025Bergen-Taipei
Economy
Problems at airport
I here would like to report a delayed flight and delayed luggage which didnβt arrive in Taipei with us on 19 Jan. I and my husband have booked a trip from Bergen via Amsterdam to Taipei on Jan 18, 2025. Since the missed flight connection to Taipei in Amsterdam was due to flight (KL1162) delay by 4 hoursfrom Bergen to Amsterdam via KLM, landed at ca 11:30 in Amsterdam. We were rebooking flight (KL1013) from Ams via London to Taipei. The flight arrived in Taipei in night which was 12 hrs late from our original schedule. We have incurred unforeseen expenses due to a delayed flight and 3 delayed luggages in Taipei. Thus, we have to buy the essentials we need as a result of delayed luggages, and re-arrange our trip plan and book a hotel in Taipei. Thanks for help. Best regards, Tien-sheng Huang- Bergen-Taipei
- Economy
Cleovont A
Verified | Jan 21, 2025Johannesburg-Copenhagen
Economy
No reason given
Flight got cancelled and we got sent to the transfer desk 2 in AMS to print new boarding passes. When we arrived there, after being in the queue for 30 min they closed the transfer desk and sent us to transfer desk 4. We stood in that queue for over an hour, printed the new tickets and waited 2 more hours for the flight. We spent almost 7 hours in the airport where we bought food amounting to about 80 EUR but I do not have the receipts for this unfortunately.- Johannesburg-Copenhagen
- Economy
Zahran Saeed G
Verified | Jan 20, 2025Lyon-Copenhagen
Economy
Weather conditions
I was supposed to arrive 18:15 on the 15th of hanuary, instead i arrived around 09:20 on the 16th of january. I was told by the airline about the first cancellation at 10:20, just 40 minutes before my scheduled taxi to the airport. I had to call them on a number that did work work properly - Out of around 30 trials to dial the kulber only 2 or 3 actually connected through, all the rest of the dials just went dorectly to βuser in another callβ. It inconvinienced me and my family by changing the entire time of arrival 2 times. I arrived later, i missed alot of appointments back home and only got to see my family for only 2 days instead of three. I had alot of backpains from walking around the airports, and waiting. I couldnt sleep at the hotel and i was severely sleep deprived upon arriving at CPH, causing me to miss out on alot of things back home.- Lyon-Copenhagen
- Economy
Julie D
Verified | Jan 20, 2025Amsterdam-Boston
Economy
Weather conditions
My flight on Jan15th 25 Amsterdam to Logan (Delta 9223/KL0617) was cancelled about 4 hours before take off. At Amsterdam airport KLM staff informed me I had no choice but to accept a flight with a connecting flight to Logan on the following day. They directed me to catch a shuttle which took me to a hotel 15 minutes away. The room was awful. The next day - Thursday 16th Jan 25, I arrived at Amsterdam airport to catch flight Delta 9234, leaving Amsterdam at 8.30am and arriving Frankfurt 9.35am. This flight was behind schedule and arrived in Frankfurt 15/20 minutes later than scheduled. My connecting flight from Frankfurt to Boston (Lufthansa LH0422) left at 10.55am. However, I arrived in Terminal 2 and my flight was leaving Terminal 1. I had about 45/50 minutes before the flight left. I had no idea how to get to Terminal 1 and finally found the shuttle that takes you to terminal 1. This is a 15 minutes ride. Then I had to find my gate - the number of which I had not been given. When I found out my gate # it was a good 10 minute walk. I ran as fast as I could go but I am 62, so I couldn't go as fast as I would have liked. When I arrived at the gate, it was closing and KLM staff wouldn't let me board, primarily I think because KLM had not checked me in when I was in Amsterdam. For whatever reason, they would not let me board and so I missed my flight. Despite bursting into tears and pleading with them, the KLM staff would not help me and I had no idea what to do. After trying to find a KLM desk or KLM staff for about 2 hours, getting completely lost and extremely anxious, I ended up at an Information desk. They advised that there were no more KLM flights to USA and nor were there any KLM staff to talk to. They did not have a number for me to call either. My phone was dying as I could not find a charging center and the KLM app would not let me sign up. The staff at the Information desk advised me that my best option was to book a flight through Iceland Air. They told me it was leaving in 15 minutes so I had little time to make my decision. I did not know what to do and so ended up paying 998.47 EUR for flight FI 521 to Reykjavik and then flight FI631 to Boston. I have not been able to register my compliant on the KLM website because there is simply no where to do it. The website just kept bringing me back to the same page or saying it didn't recognize my booking code. Please help me - I feel I deserve full compensation for the 998.47 EUR along with the cost of the flight from Amsterdam to Boston, which I didn't get to fly on. Not to mention all the distress this incident caused me - the fact that it took me 2 days to get home and I lost a days work because of this. Thank you so much - Julie Dockery- Amsterdam-Boston
- Economy
Habiibo A
Verified | Jan 20, 2025Helsinki-Budapest
Economy
Successful claim
Technical problems
First the flight was delayed for 20minutes. After this they told us everything is okey and we can board. Once all the passengers were on board and we were ready of takeoff, there came smoke on the plane and firefighters had to come and take a look. After a while they told us the flight has to be inspected so we need to evacuate. Once all the passengers had evacuated, they told us the flight will not take off for safety reasons and everyone should go to the KLM desk to change to a new flight for the next day. I am a student that was trying to get back in time for my exams after spending time with my family over the holidays. Because of this instead of arriving in Budapest tuesday 7.1 I arrived in Budapest a day late on Wednesday 8.1 and because of this I missed my exam.- Helsinki-Budapest
- Economy
- Successful claim
Tino P
Verified | Jan 20, 2025Split-Oslo
Economy
Weather conditions
The flight scheduled on Sunday 5th January from Split to Amsterdam was cancelled and we get alternative flight from Zagreb, Croatia day after. That also caused extra cost because of transport to Zagreb.- Split-Oslo
- Economy
Natasa L
Verified | Jan 20, 2025Split-Amsterdam
Economy
No reason given
We were informed of the flight cancellation just one day before departure. The first available alternative flight included a stopover, whereas our original flight was direct. As a result, the journey took an entire day. Our children missed two days of school and daycare, which we had already paid for, and we were forced to take time off work. Additionally, our original booking included four cabin bags, but we were informed before the flight that only two were allowed due to a booking error by KLM, requiring us to pay an extra 40 EUR for the additional baggage.- Split-Amsterdam
- Economy
Mili L
Verified | Jan 20, 2025Prague-Porto
Economy
Weather conditions
The first flight was delayed (we even waited on a plane for 1,5 before take off) so that we were not able to get to the second flight and waited from 3 till 9 pm in Amsterdam to get to Porto. I arrived into Braga around midnight totally exhausted. I was supposed to be in Porto for a doctoral conference EUA-CDE around 4 pm not midnight.- Prague-Porto
- Economy
Filip L
Verified | Jan 20, 2025Split-Amsterdam
Economy
No reason given
The flight has been rescheduled from January 5th to January 7th. Since itβs not a direct flight, Iβm attaching two documents: one for the Split-Rome segment and another for the Rome-Amsterdam segment.- Split-Amsterdam
- Economy
Oskar M
Verified | Jan 20, 2025Lyon-Copenhagen
Economy
Weather conditions
We had to stay over night in Paris which we didnβt pay for but we arrived in Copenhagen the next morning. Is it possible to get even more compensation since we had to rebook school appointments- Lyon-Copenhagen
- Economy
Roy A
Verified | Jan 20, 2025London-Accra
Economy
Weather conditions
My flight was cancelled and the following flight was also cancelled I was moved to an air Morroco flight that caused me to land 4.30 am the day after expected, i missed an important meeting , incurred further transport and accommodation costs due to these KLM cancellations.- London-Accra
- Economy
Malorie G
Verified | Jan 20, 2025Lyon-Stockholm
Economy
Weather conditions
Actually the flight suggested by the company to replace the cancelled flight (Amsterdam to Stockholm) has also been cancelled the same day (17th January - Amsterdam-Copenhagen) so I had contacted KLM customer services to find me another flight to arrive at Stockholm very late (1am the 18th January at my final destination) so I had to get a taxi because there where no metro left at Stockholm. It was a very stressful travel (and Iβm pregnant).- Lyon-Stockholm
- Economy
Adrian S
Verified | Jan 19, 2025Las Vegas-Krakow
Economy
Successful claim
Problems at airport
I am writing on behalf of myself, Adrian Εliwa, and Dominika Jakosz regarding the significant disruption we experienced during our recent travel with KLM. Details of Flights β’ Booking References: 7NXWQJ and R8UZE8 β’ Flight Route: 1. Las Vegas (LAS) to Amsterdam (AMS) 2. Amsterdam (AMS) to KrakΓ³w (KRK) On Sunday, January 19, 2025, we were informed that our flight from Amsterdam to KrakΓ³w was canceled due to foggy weather conditions. However, the subsequent alternative arrangements provided by KLM were entirely unsatisfactory and led to an unnecessary and stressful journey. Issues Experienced-Unreasonable Rebooking: Instead of being rebooked on another direct flight to KrakΓ³w, we were rerouted through Hannover and Frankfurt: Amsterdam β Hannover β Frankfurt β KrakΓ³w. This routing caused undue stress and confusion. Missed Connection in Hannover: Upon arriving in Hannover, the connecting flight to Frankfurt had already departed. KLMβs customer service was unreachable through phone, Messenger, or WhatsApp, leaving us stranded. Exceptional Assistance from Airport Staff: A kind airport staff member, despite being off duty, assisted us by logging into the system and contacting KLM internally. Without her help, we would have been forced to stay overnight in Hannover and try to resolve the issue on Monday, January 20, 2025. Delay, Stress, and Health Concerns: The entire ordeal caused a 9-hour delay in recching KrakΓ³w. The unnecessarily complicated routing added stress to our journey. As a diabetic, the situation was especially challenging for me, Adrian Εliwa. Due to the rushed rebooking and tight connection in Amsterdam, I did not have sufficient time to purchase any food. This exacerbated the stress and discomfort during the journey. Additional Expenses: We incurred additional costs for food in Hannover. The flights from Hannover to Frankfurt and from Frankfurt to KrakΓ³w (operated by Lufthansa) only provided water and chocolate, which was insufficient. Expected Compensation We believe this situation is unacceptable, especially considering the high cost of the tickets we purchased for a direct flight from Amsterdam to KrakΓ³w. We kindly request the following compensation: Compensation for the delayed arrival in KrakΓ³w, as per EU Regulation 261/2004. Reimbursement for additional expenses incurred during the delay, including food. Compensation for the stress, inconvenience, and poor communication from KLM, especially in light of my health condition. We arrived at 23.05PM in KrakΓ³w on the 19.01.2025 We look forward to your prompt response and resolution of this matter. If additional information or documentation is required, please let us know. Thank you for your attention to this complaint. Yours sincerely, Adrian Εliwa +48605906877 Dominika Jakosz +48606709096- Las Vegas-Krakow
- Economy
- Successful claim
Richard K
Verified | Jan 19, 2025Billund-Geneva
Economy
Weather conditions
We were suppose to fly at 10.25 from Billund and arrive at Amsterdam 11.40. We were suppose to fly at 12.25 from Billund and arrive at Genava 13,50. We arrived at Geneva 23.00.- Billund-Geneva
- Economy
Tsung-Che Y
Verified | Jan 19, 2025Amsterdam-Sydney
Economy
Problems at airport
There was gas leakage in the airport so the flight was delayed for 4 hours. It influenced my following flight.- Amsterdam-Sydney
- Economy
Dominika J
Verified | Jan 19, 2025Las Vegas-Krakow
Economy
Successful claim
Problems at airport
The initial flight was related. Instead of re booking another direct flight from Amsterdam to Krakow they organized 2 more flights to Hannover and to Frankfurt and to KrakΓ³w. There was delay on the way to Hannover we could not board to Frankfurt and we got stucked. KLM could not be reached. All lines were busy. Only member of the staff in Hannover helped by calling KLM and re book through Lufthansa to Frankfurt and later to KrakΓ³w. We are expected to land in KrakΓ³w after 11PM . We dont know whats happend to our luggage either . They didnt arrive in Hannover.- Las Vegas-Krakow
- Economy
- Successful claim
Γngela L
Verified | Jan 19, 2025Madrid-Copenhagen
Economy
I previously had flight Madrid-Amsterdam at 13:00 (Which got cancelled at 8:00 am of the same day) and Amsterdam-CPH at 16:55 So, I called and get the previous flights at 11:00 with KLM (that was 2 h delayed) and at 14:55 with sas( which they could not let me in because they told me klm did not book correctly the flight). After that I called customer service and they booked me two extra flights (Amsterdam-Munich, Munich-CPH ) without my consent. Finally I got into klm flight at 19:40 (Amsterdam- CPH ) after calling several times to customer service and get a sit at the plane. Arriving at 21:30 to my final destination when I should have arrived at 16:15.
- Madrid-Copenhagen
- Economy
Christopher C
Verified | Jan 18, 2025Edinburgh-Billund
Economy
Weather conditions
The flight frown Edinburgh to Amsterdam was delayed 2 hours and 24 minutes so I missed my connecting flight to Billund (14:20). I had to take the 21:25 flight instead, and this was also delayed to 22:02- Edinburgh-Billund
- Economy
Graeme W
Verified | Jan 18, 2025Economy
Departure delay
This is the third time I have travelled on this route in the last 2 months and the flight has been delayed every time. I have missed my connecting flight in Amsterdam each time. Menzies service company which represent KLM have provided a very poor service each time at Arlanda airport. They either ignore you or just say you have to speak to KLM in Amsterdam. I understand flights can be delayed but it is a regular occurance on this route and it would do KIM'S reputation a lot more good if the service company representing them had a better attitude to customer service.- Economy
Annabelle P
Verified | Jan 18, 2025Madrid-Copenhagen
Economy
Successful claim
Weather conditions
I was both more than 4h hours delayed I landed in Copenhagen at 22:30 instead of 16.15 Additionally I was denied boarding on the CPH-AMS Sas flight departing at 14:45, this flight was delayed and boarding at 16:25. I originally had a ticket for that flight. When I got to the gate at 16:25, I was denied boarding as KLM retracted the flight ticket and put my on a flight via Munich.- Madrid-Copenhagen
- Economy
- Successful claim
Ana P
Verified | Jan 18, 2025Mexicali-Lisbon
Economy
Weather conditions
Flight delayed due fog in amesterdam airport. Diverted to London and we have stayed 5h on ground there withouth any service. They had to change the flight deck crew so when finaly arrived in Amesterdam all the flight have departed . After 2h we manage to get an hotel close to the airport and get at 8h30 the next day flight to lisbon .- Mexicali-Lisbon
- Economy
Andy M
Verified | Jan 18, 2025Johannesburg-Dublin
Economy
Successful claim
Technical problems
Initial boarding time was 1200hrs and yet the rebooked boarding time wound up as 2240hrs and this was over 3 hours delay- Johannesburg-Dublin
- Economy
- Successful claim
Rosa Y
Verified | Jan 17, 2025Glasgow-Amsterdam
Economy
Weather conditions
Just to clarify I have made two claims under my email for two flights, one delayed this one , and the other cancelled for passenger James bell- due to going to Amsterdam and needing to be there this evening we both had to book alternative flights incurring extra costs- Glasgow-Amsterdam
- Economy
Neil G
Verified | Jan 17, 2025Economy
Humberside/Holland/Panama , all the flight was a problem
I needed a NAME CORRECTION and as a result had to paid β¬6000 in total for a 1 way flight. I was informed at Schipol klm desk should it cost β¬15 and what happened is completely unacceptable but seems nobody can do anything. KLM agent told me to go the airport on the day and change it no problem .. followed instructions and it cost me Β£1800 . At KLM HOME AIRPORT no one can help me , 1 desk to another wash agent saying the same no no this is unacceptable you didnβt have to pay but we canβt help you . I have on file a conversation for 7 hours on WhatsApp chat that cost me Β£1600 to change the name and she didnβt correct my daughters name . Complete incompetence from KLM.
- Economy
- Loss: β¬3000
- Desired solution
Christiane Z
Verified | Jan 17, 2025Schonefeld-Aberdeen
Economy
Weather conditions
I received an email from KLM on the 27th of December 2024 at 12.18pm that I can check in for our flights on the 28th of December which I did. But I could not download the boarding passes at the time. I tried a while later to find out that KLM has changed the flight to the 29th of December. I called the customer service and was told that all flights are cancelled on the 28th of December due to bad weather. I checked the flight status myself and all flights were still shown as scheduled or on time. I called KLM back with this information but was given the same answer. I have proof that both flights went ahead on the 28th of December. The next problem was on the check in on the 29th of December that I apparently had no checked holding luggage. I booked 1 suitcase for the outbound and return flights, it was showing on my KLM app and I showed my receipt for the payment but there was noting in the system. Therefore I had to pay again for the luggage which came to 75 Euro. And there was an additional parking charge of Β£15 as we returned a day later.- Schonefeld-Aberdeen
- Economy
Brittany K
Verified | Jan 17, 2025London-Bordeaux
Economy
Weather conditions
The delay led to me missing other commitments in bordeaux as the total time delayed was over 10 hours. The flight was kind to give a 15 euro voucher but that is not enough for two meals and drinks worth of time in an airport. Instead of arriving at 11:45 I will be arriving at 22:20- London-Bordeaux
- Economy
Pragati B
Verified | Jan 17, 2025Economy
Delayed baggage+poor customer service
Subject: Complaint Regarding Delayed Baggage and Poor Customer Service I am writing to formally express my frustration regarding the handling of my delayed baggage and the inadequate assistance provided by your team. On 13th January, my flight from Edinburgh to Amsterdam was delayed, causing a very tight connection for my onward flight to Munich. While I managed to board the Munich flight, my checked-in baggage did not make it. I reported this issue the same night and was told I would need to wait up to 72 hours for updates. It is now 17th January, and despite being informed that my baggage has supposedly reached Munich Airport, there has been no confirmation of this, nor have I received any proactive updates from KLM customer service since 14th January. Whatβs particularly concerning is the dismissive and unhelpful attitude of your customer care representatives. Instead of assisting me, one of them accused me of βthreateningβ when I merely requested that they follow up with Munich Airport again. This behavior is unacceptable and adds to the distress caused by this situation. To make matters worse, the Munich Airport lost and found team has also been unresponsive, leaving me at a complete loss. I am not in Munich for much longer and need this matter resolved urgently. I expect: 1. Immediate confirmation of the current status and location of my baggage. 2. Active follow-up with the Munich Airport to expedite the return of my belongings. 3. A proper explanation and apology for the poor customer service I have experienced. Please understand the inconvenience and stress this situation has caused me. I trust KLM to take immediate action to rectify this matter. Thank you for your attention. I look forward to your prompt response. Yours sincerely, Pragati
- Economy
- Loss: β¬275
- Desired solution
Apology / Voucher
Erica A
Verified | Jan 17, 2025Toronto-Accra
Economy
Technical problems
The compensation waa to be $2400 because the flight was cancelled indefinently. I arrived to my finail destination 24 hours after my initail arrival time. The plane had us on the aircraft for 6 hours,we were just sitting,we did not get anywhere. They could have had the curtousy to let us off the plane after 2 hours of unsuccessful atempts to fix it at least. The experience was very incovienent- Toronto-Accra
- Economy
Antoon T
Verified | Jan 16, 2025Hamburg-Amsterdam
Economy
Weather conditions
I arrived at my final destination after midnight Received an email my flight was canceled in the morning The first booked me on a flight via Copenhagen but in consultation with the travel agency it was changed to a flight via Frankfurt I got home significantly later than planned and I had an early start for work the next day I had to take a taxi rather than a train to my final destination- Hamburg-Amsterdam
- Economy
Nalini D
Verified | Jan 16, 2025London-Port-of-spain
Economy
No reason given
The delays and eventual cancellations caused me great inconvenience, as I had to manage my luggage back and forth to different terminals. Overall, I had no rest and didn't sleep well for 20 hours βΒ as I had to get to the airport very early for my original flight. My final connecting flight was also delayed. I arrived in my home country very late and had to make several new arrangements. This was not a good end to a vacation I had planned for months and it caused me physical and mental anguish.- London-Port-of-spain
- Economy
Zaffar H
Verified | Jan 15, 2025Glasgow-Munich
Economy
Weather conditions
The following response was received via email: Dear Zaffar Hussain, Thank you for your communication dated 05 January 2025 regarding your journey. I am sorry that your flight KL 1855 from Amsterdam to Munich on 05 January 2025 was cancelled because of unfavourable weather conditions. This situation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply. We have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance, by offering a re-routing. Therefore, I cannot respond favourably to your request. We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction. We value your loyalty to us. Best regards, Abrar Payer KLM Customer Care Assistant- Glasgow-Munich
- Economy
Patriek V
Verified | Jan 15, 2025Athens-Amsterdam
Economy
Successful claim
Weather conditions
Late notification of delay, already at airport. First delay ~2 hrs. Second delay 4 hours. Have to take a cab home now instead of public transport. Should have arrived at final destination at 20:00, now at 00:00. Got 2x voucher of β¬11 from airlines. Extra time at airport with child and disrupted her schedule. Purposely chose 20:00 arrival to keep toddlers schedule.- Athens-Amsterdam
- Economy
- Successful claim
Christian K
Verified | Jan 15, 2025Billund-Manchester
Economy
We were delayed from Billund to Amsterdam 10.25 - 12.45 - took of at 1230 and landed approx 1400 We were denied to enter kl 1033 because it was overbooked It was planned to leave at 11.40 but was also delayed because of the weather. We were offered a new plane at 21.45. 15 January. And promised 2x250 euro in cash All over planes for today were cancelled We missed a booked tour at old Trafford
- Billund-Manchester
- Economy
Heng W
Verified | Jan 15, 2025London-Xiamen
Economy
No reason given
All available flight are two days later. I need earlier flight and I have to take a taxi and rush to the airport to change the flight.- London-Xiamen
- Economy
Akiel G
Verified | Jan 15, 2025Schonefeld-Accra
Economy
Weather conditions
They offered a new flight which unfortunately does not work for me as I have missed an extremely important meeting that occurs on January 16th for my work.- Schonefeld-Accra
- Economy
Randi E
Verified | Jan 15, 2025Dublin-Nice
Economy
Weather conditions
Flight from Dublin delayed due to weather and limited slot times available in Schipol because of the bad weather.- Dublin-Nice
- Economy
Nikola R
Verified | Jan 15, 2025Cape Town-Amsterdam
Economy
Successful claim
No reason given
Not only did they delay my flight by ~18 hours, I was sent multiple and conflicting information via email and texts, stating that I was booked on a flight at 9am the following morning, to 7pm the following evening, and eventually it was shortly after 6pm the following evening. It was impossible to reach a real person to help me and I couldn't plan or do anything and I didn't even know if I could sleep or not. Even on my eventual day of travel, on the way to the airport, I didn't know for sure if I would even fly.- Cape Town-Amsterdam
- Economy
- Successful claim
Dawid G
Verified | Jan 14, 2025Krakow-Los Angeles
Economy
Successful claim
No reason given
The day before a flight I got an e-mail about flight cancellation. There was an alternative flight with extra shop in Houston. On the day of a flight there was a 50 minute delay in KrakΓ³w and due to short time between flights my luggage was left behind in Amsterdam and I couldnβt pick it up in Houston. I missed a flight because of that and had to rebook a flight with another stop in Salt Lake City. I arrived to LA more than 10 hours later than it should have been with my flight before cancellation- Krakow-Los Angeles
- Economy
- Successful claim
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