KLM Royal Dutch Airlines complaints: comments, page 36
2,012 comments
Janice B
Verified | Jan 5, 2025
Accra-Glasgow
Economy
Successful claim
No reason given
We turned up at the airport 4 hours before our flight on recommendation by KLM airline. On getting to check in we were advised that there was a 2hr15min delay on our flight. We would miss our connecting flight at 08:00hrs to Glasgow. We then left the check in area and went to move our connecting flight to the 12:10hrs flight We then passed through security and passport control at no time at check out were we offered a food or beverage voucher. As the wait time was now long we decided to use a pay in lounge to have food and drink. Sandra Lounge ( β¬72.75 ) we then boarded our flight KL590 and took off at about 00:30hrs on Friday 3rd January 2025. We arrived in Amsterdam at about 08:05 hrs the same day and we missed our original flight at 08:00hrs onward to Glasgow KL0935 and had to wait for our new onward connection at 12:10hrs KL0939 that same day. We had a long wait and my son purchased a McDonalds meal and my wife and I purchased Coffee,Pastries and Water as we had to dump all our water as we went through a security check when we entered Schipole Airport. The next flight was also delayed and stated departure time of 12:22hrs however took off at around 12:40Hrs and we arrived back in Glasgow at around 13:00hrs that same day. Be aware of the time difference on 1 hour between Amsterdam and Glasgow.
- Accra-Glasgow
- Economy
- Successful claim
Graeme B
Verified | Jan 5, 2025Accra-Glasgow
Economy
Successful claim
No reason given
Turned up at airport 4 hours before flight due to take off on advice of airline. At check in informed of delay and advised to rebook a later connecting flight to Glasgow. Went through passport control and into waiting area. Then saw a email stating that we would receive food and beverage vouchers from check in (we did not) to make long wait bearable booked into Sandra Lounge at airport for food and drink. Our plane was 2hrs 15 mins late in taking off and arrived in Amsterdam at 08;05hrs. We missed our original connecting flight which was at 08:00hrs and had to wait on the flight we then booked taking off at 12:10hrs. My son purchased a McDonalds meal and my wife and I purchased Coffee Pastries and water. Receipts attached. This plane was also delayed until 12:22hrs we then arrived in Glasgow at 13:30hrs approximately.- Accra-Glasgow
- Economy
- Successful claim
Ivana K
Verified | Jan 5, 2025Zagreb-Nairobi
Economy
Problems at airport
Hi! My first flight from Zagreb to Amsterdam was delayed and i missed my connection flight to Nairobi. Final destination is Kilimanjaro. Unfortunately my checkin in bag is in transit and i don't have most of my things, so i had to buy some things (I send them for reimbursement). They offer a voucher of a accommodation for the night with food included, which is good but I missed really important day of my travel destination! If some reimbursement can be maid it would be good. Thank you in advance!- Zagreb-Nairobi
- Economy
Chloe M
Verified | Jan 5, 2025Amsterdam-Krakow
Economy
No reason given
Our flight was cancelled from Amsterdam to krakow on the 28th. This resulted in us missing out on money we put on aushwitz on the 29th as it was un refundable and we wouldnβt have made it. This also resulted in me having to put more money out on an extra night away in krakow so we didnβt miss out on any days. We further spent more money on food and taxis in Amsterdam which I donβt have receipts for.- Amsterdam-Krakow
- Economy
Anna G
Verified | Jan 5, 2025Wroclaw-Nantes
Economy
Successful claim
My reservation for a delayed AMS-NTE flight was rebooked without my permission while I arrived on the time for boarding
- Wroclaw-Nantes
- Economy
- Successful claim
Francisco Arturo F
Verified | Jan 5, 2025Amsterdam-Vienna
Economy
No reason given
Was booked in the morning, then reschedule 2 times, the last booing was with a connection. Unfortunately the flight was delayed and I need to ask to rebook as I will miss the connection flight, then I got a flight in the late afternoon- Amsterdam-Vienna
- Economy
Xavier H
Verified | Jan 5, 2025Amsterdam-Southampton
Economy
Successful claim
Problems at airport
The flight was so delayed I had to get a different one not to my original destination. My flight had been scheduled to go to Southampton and instead I had to go to Bristol the next day. This involves getting a train to my ultimate destination which I paid for myself. I should have arrived in Salisbury (my ultimate destination on December 22nd at about 8am. Instead I arrived at 11.05 the next morning. KLM organised accommodation in Amsterdam overnight. I missed out on valuable family time because of this delay. I also had to spend at least Β£30 getting from Bristol to Salisbury.- Amsterdam-Southampton
- Economy
- Successful claim
Eleni Christina G
Verified | Jan 5, 2025Athens-Amsterdam
Economy
No reason given
On the gate, employees informed us that we will board 2 hours after the initial boarding time. After two hours they told us that we canβt board until 9:30 am THAT WAS 5 HOURS AFTWR WHAT WAS SCHEDULED- Athens-Amsterdam
- Economy
Modestas P
Verified | Jan 4, 2025Amsterdam-Calgary
Economy
We were travelling with the group and I did not get my seat (12G), got 14E, in the middle. The support in the airport told me that they were not able to changw anything as the flight was full
- Amsterdam-Calgary
- Economy
Farzana I
Verified | Jan 3, 2025London-Nairobi
Economy
No reason given
Our flight from London to Amsterdam KL1000 was cancelled on last minute. KLM then put us on British Airways 0306 and that meant we had to take a taxi to terminal 5 at Heathrow. Upon arrival British Airways refused us and we took a taxi back to KLM at terminal 4, who put us on Airfrance flight through CDG. The flight disruption was very unfortunate as I am sick and asthmatic. Upon arrival in Nairobi, our main bag was missing and the support staff could not explain to us where our bag was. The main bag has our house keys and my medicine and we have not received it until now. We had nowhere to put up for the night and I have not taken my medicine.- London-Nairobi
- Economy
Khalib M
Verified | Jan 3, 2025London-Nairobi
Economy
No reason given
KLM cancelled our flight KL 1000 and put us on British Airways BA 306 at a different terminal, terminal 5, and we got there by taxi. British Airways refused us and we had to travel back to KLM terminal 4. Due to the flight disruption, we did not receive our main bag upon arrival in Nairobi after travelling to Nairobi using Airfrance through CDG. The main bag had all our essential belongings, especially our house keys, and it greatly inconvenienced us since we had not received our bag and had no access to our house.- London-Nairobi
- Economy
Isabella P
Verified | Jan 3, 2025Economy
Excessively insisting check in hand luggage
At arrival from Stockholm Arlanda airport, even being group 3 in KLM and sitting on the premium seat (which was payed extra), I was obliged to check in my hand luggage. I had valuable things inside and therefore I had to hold everything out from the hand luggage since I did not want to put on my other checked in luggage. KLM team, insisted so much in checking in even though I said iβd prefer taking the luggage with me on the plane. They were not even able to provide an extra plastic bag or something so I can place my things. I had to literally go and buy one plastic bag at the Duty Free. Even though you literally pay to have a hand luggage with you on the plane and this have to encounter this frustration moment before flying.
- Economy
Joseph U
Verified | Jan 3, 2025Paris-Paris
Economy
My flight from CDG to AMS was late arrived at AMS late no time to make it to the gate on time no enough time was given to connect apparently it was planned
- Paris-Paris
- Economy
Phil W
Verified | Jan 2, 2025Amsterdam-Manchester
Economy
Weather conditions
Flight cancelled. Told they had no vouchers for hotels, so I had to find a hotel myself and my own transport to and from the hotel, late at night with a 7 year old chold- Amsterdam-Manchester
- Economy
Noortje L
Verified | Jan 1, 2025London-Bremen
Economy
No reason given
My connection flight to Bremen was cancelled last minute and therefore had to stay a night in a hotel and the next morning the flight was delayed again- London-Bremen
- Economy
Lidija K
Verified | Dec 31, 2025Newcastle-Zagreb
Economy
Flight delayed then cancelled in Newcastle. Called KLM and they made reservation for going to Frankfurt, they didn't provide me tickets on time even reservation was made so I couldn't board on that Flight. I needed to wait all day for another flight at 17.45 then reach Zagreb at 11pm. I've missed new years eve celebration
- Newcastle-Zagreb
- Economy
Andrzej K
Verified | Dec 31, 2025Southampton-Gdansk
Economy
Successful claim
Technical problems
I suppose to fly on 22/12/24 from Southampton airport but flight was cancelled just before due time. I was told that aeroplane had a technical issue. I was taken to hotel. I had another flight on the next day 23/12/24 wich was delayed one hour.- Southampton-Gdansk
- Economy
- Successful claim
Maria Daniela S
Verified | Dec 31, 2025Tokyo-Cork
Economy
Influence by other flights
Hi, flight KL862 from Tokyo to Amsterdam on 30 November has been delayed and I was moved on the flight on the next morning flight EI0841 with AerLingus at 9:30 arriving in Cork more than 12h later even before the aircraft stopped. I was given a voucher (15 EUR) - I can't get it from my booking and hotel was booked overnight for me and I was refunded 85 EUR for food/ clothes, but I had plans for the night before and had to go vote in morning, so it affected my whole schedule. Also. I need to mention that as you can see in the emails, they said the reason was security risk, as a passenger left checked-in his luggage and didn't board on the incoming flight to Tokyo, but this issue was resolved in 15 minutes and I had a delay of 1 hour, so how did the pilot manage to loose 45 more minutes on a 13 hour flight instead of recovering the 15 minutes?! I run as fast as I could and manage to get to my connection at 20:50 - please check passport scan in Amsterdam and they didn't let me board saying they already closed the doors. Furthermore, while staff was waiting for passengers connecting to the Oslo flight, I was not even given a chance to board. So just because I was travelling on my own they considered, it's more worth leaving me behind than risk a delay that I wouldn't have even caused if they would have let me in. Thanks for your help. I really appreciate what you are doing. Wishing you a nice day and Happy New Year! Kindest Regards, Maria- Tokyo-Cork
- Economy
Lisa T
Verified | Dec 31, 2025Stuttgart-Stockholm
Economy
Successful claim
No reason given
Flight was cancelled with no reasons provided. No help was offered at the airport. Called KLM via telephone who rebooked via another flight, the next day. I had to make my own hotel arrangements for the night as advised by KLM. I arrived at my destination at Stockholm at 15:40 on 30th December, which was almost 17 hours late. I was traumatised by the whole event and missed my family engagement, the reason why I was traveling to Stockholm. I also spent money on other meals for which I do not have bills.- Stuttgart-Stockholm
- Economy
- Successful claim
Amy S
Verified | Dec 31, 2025Boston-Amsterdam
Economy
Technical problems
My flight was cancelled for technical reasons. I was booked on a second flight which was significantly easier, causing me to have overweight luggage, because I was unable to go to the post office. The new flight was then also cancelled, while I was on my way to the airport. There, I was able to get on a later flight, which caused me to need a meal at the airport.- Boston-Amsterdam
- Economy
Grahame S
Verified | Dec 30, 2025Amsterdam-Manchester
Economy
Weather conditions
The flight was cancelled only 6 hours before take off and no vouchers were offered. When trying to access the flight details online it would not work and only a text was sent informing the cancellation and no other details were provided. Two hours later we were informed we were on the next flight at 9.45 at night. We were travelling with a 87 year old disabled woman and this was far too late for her to deal with so we rebooked and arrived on another flight from easyjet at 8.17. We had to pay for 4 brand new flights costing 931 euros and were unable to sit together which was a massive inconvenience when travelling with a disabled passenger. In addition, the assistance arranged with the flight was difficult to rebook and we were waiting over an hour for a wheelchair.- Amsterdam-Manchester
- Economy
Marcello D
Verified | Dec 29, 2025Toulouse-Phoenix
Economy
Successful claim
No reason given
The flight from Amsterdam to Minneapolis was 2hours late and we missed our connection from Minneapolis to Phoenix. Once arrived in Minneapolis, we seeked for help but the lady did not know how to help or reassure us to get a new flight to our designated destination ( PhΕnix) in which we arrived 6 Hours later (11.45 pm instead of 5.30 pm) The incident was very stresfull and we had to take the road very late.- Toulouse-Phoenix
- Economy
- Successful claim
Andres G
Verified | Dec 29, 2025Munich-Edinburgh
Economy
Weather conditions
I was told my 20:05 flight from MUC to Amsterdam was cancelled on Friday the 27th of December. This resulted in missing our connecting flight from Amsterdam to Edinburgh as well. The airline rebooked us onto the next available flight however we did not get to Edinburgh until the following day of the 28th when we were supposed to get there on the 27th. This meant that we missed the first night of our booking in Edinburgh, as well as also having to pay an addition Β£150.40 on accommodation in Paris over night waiting for our connecting flight to Edinburgh the following day. I asked the airline via the social media service in whatβs app about a voucher, however they said they were not able to send compensation through that platform.- Munich-Edinburgh
- Economy
Magdalena N
Verified | Dec 29, 2025Paris-Krakow
Economy
Successful claim
No reason given
The only explanation received from the airline was: "For operational reason, we regret to inform you that we were not able to accommodate you on your original flight AF1440 on 29DEC from PARIS to AMSTERDAM." The information was sent via mail after I successfully checked-in for the flight and received my boarding pass. I got informed the morning of the flight, or 12 hours before take off. I will arrive at my final destination tomorrow, or 12 hours later than planned. Due to this, I had to reschedule work meetings and make other arrangements on a professional level. The airline did not provide any accommodation for the additional night spent in Paris, and offered only a 15EUR voucher for food (to be purchased at the Paris airport).- Paris-Krakow
- Economy
- Successful claim
Anna Maria Z
Verified | Dec 28, 2024Cardiff-Luxemburg
Economy
Weather conditions
KLM only refunded the original cost of the flight, as per attachment provided. I maintain that compensation according to law AND reimbursement of expenses consequently incurred are also due. As explained to KLM's customer care in October, the cancellation was not occasioned by weather reasons. Recognising this immediately as a mere excuse, contact was made with persons in the industry and evidence was compiled to the contrary. An alternative flight 2.5 DAYS later did not constitute an effort to βlimit as much as possible the inconvenience causedβ. Apart from the considerable additional expense and hassle that would have been incurred to extend the stay, I had unavoidable personal and professional commitments, as anyone would. This was a ridiculous alternative. I was lied to, inconvenienced, and distressed by the cancellation and insulted further by denial of my right to compensation and reimbursement of expenses consequently incurred. I can't accept this. KLM have ignored repeated requests by email for a response. To get to the planned destination, it was necessary to take a taxi to an alternative airport, an alternative flight, a train, and then be collected by a friend who drove over 4 hours that day as a result. All arrangements had to be made at VERY short notice and therefore under huge stress. Notice of cancellation was sent at 4pm regarding a flight at 9:45am the following morning!- Cardiff-Luxemburg
- Economy
Olivia F
Verified | Dec 28, 2024Southampton-Amsterdam
Economy
Weather conditions
Our flight got cancelled from Southampton. We then had to pay for the train to travel up to Heathrow. We paid for Southampton parking at the airport which we didnβt use due to the cancellation. The flight from Heathrow was also delayed by about 2 hours. We also had to pay for a taxi from Amsterdam airport to the hotel, as we lost our transfer from the Southampton flight. We didnβt arrive at our final destination until 19:00pm. We lost a whole day of our holiday in Amsterdam. We also lost out on paid activities for that day. The airline told us the flight was cancelled by a message at 4:30am via messages on Friday the 27th of December. Our flight was due to take off at 9am on the same day. Weβve lost a lot of money due to paying for extra travel and lost a whole day of our holiday and has caused a lot of stress.- Southampton-Amsterdam
- Economy
Subhash G
Verified | Dec 28, 2024Denpasar-Prague
Economy
No reason given
The klm booking was delayed so i missed my connecting flight to prague. ..so had to book additional ticket to travel.- Denpasar-Prague
- Economy
Anabela C
Verified | Dec 25, 2024Naples-Oslo
Economy
Successful claim
Technical problems
At Naples airport, passengers were first warned that the flight was delayed by about 1:30 due to technical problems with the airplane. After that time, it was announced that the flight had been cancelled, only in Italian and only to the passengers in front of the queue. There was a big confusion with passengers trying to get on alternative flights, staff allowing people to jump the queue for no apparent reason and more warnings only in Italian. Eventually I managed to talk to one of them who told me that I had been put in a Lufthansa flight more than 6 hours after my planned departure.- Naples-Oslo
- Economy
- Successful claim
Jens T
Verified | Dec 25, 2024Gothenborg-Buenos Aires
Economy
Weather conditions
We were rebooked to another flight arriving more than 24 hours later to the final destination. We were notified about the cancellation approximately 4 hours before planned departure. KLM claims weatherconditions in Amsterdam. KLM provided hotel at the AirPort and rebooked flight to the next day. Missed prepaid hotel in Buenos Aires and the first day of our prepaid group trip.- Gothenborg-Buenos Aires
- Economy
Naomi K
Verified | Dec 24, 2024Birmingham-Frankfurt
Economy
Problems at airport
My baggage was damaged and no longer fit to secure my belongings. I must now replace the suitcase as the lock as been severely destroyed. Had to wait an extra 3 hours just for the bags to arrive , in this process we were meant to be picked up by 2 so the person can go on and do other things. As a results we had to wait around in town for 3 hours just to return to 1 damaged suitcase which I no longer can use. I brought that specific suitcase as jt comes with its own lock rather than havenβt to spend extra for a padlock. It is very secure. Iβm very unhappy that the damage has caused the suitcase to no longer be fit for me. I also noticed damage to the exterior such as dents and removed paint.- Birmingham-Frankfurt
- Economy
Angie B
Verified | Dec 23, 2024Madrid-Atlanta
Economy
Successful claim
No reason given
flight was cancelled 2 and a half hours before scheduled departure. Flight then rescheduled for 24 hours later. Airline gave us only options of canceling entirely or accepting their alternative flight.- Madrid-Atlanta
- Economy
- Successful claim
Byron B
Verified | Dec 23, 2024Madrid-Atlanta
Economy
Successful claim
No reason given
flight KL 6029 was cancelled at 8:20 a.m. on Dec. 23, 2024. This cancellation was only two and a half hours before flight was to depart. We were given 2 options: 1). cancel the entire booking for a minimal reimbursement or 2). accept the alternative flight leaving 24 hours later.- Madrid-Atlanta
- Economy
- Successful claim
Chinomso U
Verified | Dec 21, 2024Washington-Lagos
Economy
Also my babyβs stroller was completely damaged to pieces by the airline. I has to discard it at the Lagos airport.
- Washington-Lagos
- Economy
Amelie W
Verified | Dec 21, 2024Dublin-Hannover
Economy
Technical problems
My flight to Amsterdam was late by about 40 minutes and I missed my connecting flight because of it. My ticket to Hannover was automatically rebooked to the next day. I arrived to Hannover at 10:05 am on the 20th December. I had to stay overnight at Amsterdam and my plans were disrupted.- Dublin-Hannover
- Economy
Alice L
Verified | Dec 19, 2024Porto-Tromso
Economy
Weather conditions
Dear Sir/Madam, I hereby formally submit my request for financial compensation and reimbursement due to the significant disruption caused by the delay of flight KL1570 (Porto -> Amsterdam) on October 23, 2024. This delay led to missed connections, substantial stress, and a severe impact on my travel plans. Under EU Regulation 261/2004, which establishes passenger rights in the event of delays or disruptions, I outline the following details of the incident and my entitlements: --- Details of the Incident: 1. Initial delay and missed connections Flight KL1570, originally scheduled to depart at 06:05 (Porto -> Amsterdam), was significantly delayed, resulting in missed connections: KL1201 (Amsterdam -> Oslo); SK4572 (Oslo -> TromsΓΈ). This delay caused a disruption of over 24 hours from my original itinerary, forcing rebooking on alternate flights (KL1153 and SK4572, via Trondheim) and resulting in the loss of a prepaid hotel night in TromsΓΈ. 2. Lack of assistance During this period, no adequate assistance was provided by KLM, in violation of Article 9 of EU Regulation 261/2004, which requires the airline to provide: Adequate meals and refreshments; Accommodation when necessary; Transport between the airport and accommodation. However, we had to leave the hotel in Trondheim at 13:00 and remained without meals or support until the rebooked flight to TromsΓΈ at 17:30. 3. Baggage damage Additionally, my checked luggage was mishandled and returned damaged (one suitcase with a broken wheel), in breach of the Montreal Convention, Article 17, which holds the airline responsible for the safe transport of checked baggage. --- Request for Compensation and Reimbursement: Based on the above, I hereby request the following: 1. Financial compensation Under Article 7 of EU Regulation 261/2004, passengers are entitled to compensation of up to β¬400 for delays over 3 hours on flights between 1,500 km and 3,500 km, or β¬600 for longer distances, depending on the full itinerary. This right is retained even in extraordinary circumstances if the airline fails to provide adequate assistance. 2. Reimbursement for the lost hotel night in TromsΓΈ I request a full reimbursement for the prepaid hotel night in TromsΓΈ, which could not be used due to the delay. 3. Compensation for baggage damage I request compensation for the damage to my checked luggage, in accordance with the Montreal Convention, through either repair or replacement of the damaged suitcase. 4. Additional compensation for stress and disruption Given the significant failures in communication, inappropriate staff behavior, and neglect in meeting obligations under Article 9 of EU Regulation 261/2004, I request additional compensation for the physical and emotional distress caused by the prolonged delay and lack of assistance. --- Conclusion: Considering the clear violations of international regulations and the evident lack of adequate assistance during this delay, I kindly request the resolution of this matter with urgency. Specifically, I expect: Financial compensation in accordance with the stated legal criteria; Reimbursement for unused services; Repair or replacement for the damaged baggage. I expect a response from KLM within 7 working days, as stipulated by EU Regulation 261/2004. I remain available to provide any further details or information if necessary. Yours sincerely,- Porto-Tromso
- Economy
Luis L
Verified | Dec 19, 2024Porto-Tromso
Economy
Weather conditions
1. Initial delay and missed connections Flight KL1570, originally scheduled to depart at 06:05 (Porto -> Amsterdam), was significantly delayed, resulting in missed connections: KL1201 (Amsterdam -> Oslo); SK4572 (Oslo -> TromsΓΈ). This delay caused a disruption of over 24 hours from my original itinerary, forcing rebooking on alternate flights (KL1153 and SK4572, via Trondheim) and resulting in the loss of a prepaid hotel night in TromsΓΈ. 2. Lack of assistance During this period, no adequate assistance was provided by KLM, in violation of Article 9 of EU Regulation 261/2004, which requires the airline to provide: Adequate meals and refreshments; Accommodation when necessary; Transport between the airport and accommodation. However, we had to leave the hotel in Trondheim at 13:00 and remained without meals or support until the rebooked flight to TromsΓΈ at 17:30. 3. Baggage damage Additionally, my checked luggage was mishandled and returned damaged (one suitcase with a broken wheel), in breach of the Montreal Convention, Article 17, which holds the airline responsible for the safe transport of checked baggage.- Porto-Tromso
- Economy
Sunny I
Verified | Dec 19, 2024Lagos-Manchester
Economy
Technical problems
I had creams and food stuff from my country Nigeria, they had spilled and gone all over my clothes. Some stuff required to be refrigerated straight away but this didnt happen. I had to bin lots of stuff.- Lagos-Manchester
- Economy
Jan S
Verified | Dec 19, 2024Belfast-Amsterdam
Economy
Weather conditions
We were meant to fly out from Belfast at 6.30 am on 8/12/24. When I tried to check in the day before, they cancelled the flight and then offered us a later flight which is the attached boarding passes. They claimed that it was due to the weather conditions- it was a nice morning- then when we got to the airport, the staff said it was due to plain technical issues.- Belfast-Amsterdam
- Economy
Daniel S
Verified | Dec 18, 2024Aberdeen-Bucharest
Economy
Weather conditions
I lose my flight with the same company from Amsterdam to Bucharest. I asked them for hotel food and transport and they didn't provide nothing. It was disaster for me in that condition. Without cash money. And I did by myself everything I spend one night in amsterdam and next day in the morning I left I lose 2 days from my job. I didn't receive the invoice from taxi and hotel- Aberdeen-Bucharest
- Economy
James A
Verified | Dec 17, 2024Los Angeles-Accra
Economy
Technical problems
We lost water so we had to turn around and land in Canada before crossing the Atlantic. We arrived in Amsterdam 3 and a half hours later than expected.- Los Angeles-Accra
- Economy
Shingai M
Verified | Dec 17, 2024Birmingham-Accra
Economy
Weather conditions
The flight from Birmingham was disrupted. Leading to me missing my flight to Accra, which then led to me arriving over a day later to Ghana. I ended up having to go via Nairobi and then arriving a day later to Ghana- Birmingham-Accra
- Economy
David A
Verified | Dec 16, 2024Birmingham-Bremen
Economy
Successful claim
School trip to Bremen, Germany, December 2024. David, aged 13 did not fly. Despite all correct paper work: passport and BRP, they said he could not fly. We were on a school trip. We had a flight to Bremen from Birmingham, via Amsterdam. KLM NOT helpful, completely dismissive, rude and uncooperative. They were not interested in helping a very distressful situation. Tried calling KLM but there was no one available at 03:30 hours. There was no one else who could help us. No one from the checking desks helped, simply shook heads and said 'cant fly' The rest of the school group had to continue with the checking in, due to the flight departing at 06:15hours. David along with school trip leaders were left feeling traumatised and abandoned. The airline did not ask us to sign anything or gave us any paperwork to state why David could not fly.
- Birmingham-Bremen
- Economy
- Successful claim
Mark E
Verified | Dec 14, 2024Geneva-Leeds
Economy
Technical problems
First flight was cancelled. Airline offered a replacement at 24 h delay. I found earlier flights but had to take 3 flights to arrive with 12h delay.- Geneva-Leeds
- Economy
Tina M
Verified | Dec 14, 2024Birmingham-London
Economy
Unknown
The flight from Birmingham to Amsterdam was delayed by several hours and thus I missed the connecting flight from Amsterdam to Nuremberg too. Eventually, 4 hours later I departed on a different flight from Birmingham to Munich and I arrived in Munich 9.45pm. The airline did not explain why the original flights were delayed. In stead of arriving home early evening, it was well after midnight by the time I arrived back at my destination.- Birmingham-London
- Economy
Brycen G
Verified | Dec 13, 2024Chicago-Paris
Economy
Flights delay
I missed my Air France flight from BOS to CDG due to my ORD to BOS flight being delayed. Earlier today I purchased seats towards the front of the aircraft. This should be refunded due to the failure to make this flight. Please issue a refund for this upgrade that was never utilized.- Chicago-Paris
- Economy
- Loss: β¬97
- Desired solution
Refund
Alex K
Verified | Dec 13, 2024Amsterdam-Los Angeles
Economy
Technical problems
I also lost my luggage. It had all my clothes and was not able to change to any clean clothes including under garments during my disrupted flight.- Amsterdam-Los Angeles
- Economy
Michael A
Verified | Dec 13, 2024Calgary-Amsterdam
Economy
No reason given
The airline provided an alternative route from YYJ to Toronto to Amsterdam, but further airline delays led to a missed connection from Toronto to Amsterdam and an unexpected overnight layover. I eventually found a flight from Toronto to Frankfurt and then eventually a connection to Amsterdam, significantly late for a major conference I was delivering demos for.- Calgary-Amsterdam
- Economy
Joseph K
Verified | Dec 11, 2024Accra-Paris
Economy
Successful claim
Influence by other flights
Delayed baggage delivery for 2 days obliged me to buy some clothes and to miss an important meeting on Saturday- Accra-Paris
- Economy
- Successful claim
Carmelo A
Verified | Dec 10, 2024Malta-Detroit
Economy
Successful claim
Weather conditions
Due to delay in flight we where diverted to Canada instead of the US, spent the night at the airport and luggages were lost for 3 days. Having no clothes we had to buy clothes- Malta-Detroit
- Economy
- Successful claim
Clara C
Verified | Dec 9, 2024Amsterdam-Billund
Economy
Our first flight was delayed so we couldnβt arrived at our 2nd flight with KLM but they told us there was another flight we could get (at 17h) but once we were there, they told us it was full so we had to stay the night in Amsterdam
- Amsterdam-Billund
- Economy
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