KLM Royal Dutch Airlines complaints: comments, page 37
2,012 comments
Lattia C
Verified | Dec 8, 2024
Manchester-Amsterdam
Economy
No reason given
The airline accepted the claim but never paid out then just blocked my emails, my Facebook and ignored me. The airline said they would put me on the next flight but I would have to pay for it. I've been contacting the airline since February this year to no avail. This has happened to many people as there is a page on Facebook with many many people stories and they are far worse than mine and they never got a penny back. This holiday was for my brothers 16th my 18th and cousin's 17th birthday so my mum had to get flights with Jet2 as she could not let us not go for our birthdays. The hotel originally booked had to be canceled has I didn't get there till the day after. The airline did not care of what happened. Having to book more flights and another hotel they never cared at all
- Manchester-Amsterdam
- Economy
Andrea G
Verified | Dec 8, 2024Bremen-Porto
Economy
Successful claim
Technical problems
This claim was started on KLM's website. The flight was cancelled due to technical issues. I was first rerouted through MUC and ZUR, but then changed to a layover in Frankfurt. When I inquired about the MUC/ZUR connection (which arrived earlier) I was informed that that flight was full and that this was the earliest I could arrive to OPO. I was put on a different airline, losing my status and priority boarding.- Bremen-Porto
- Economy
- Successful claim
Daniel Christian O
Verified | Dec 8, 2024Amsterdam-Johannesburg
Economy
Not seated together with my wife although we booked our trip
My wife and I booked our tickets together. Yet she is seated in row 26 and I am in 42. This is absolutely ridiculous especially considering that the agent at the desk informed us that there is a solo traveler sitting next to both of us! So we could have been together, and there is no reason to be apart. We pay the more expensive price to fly direct and through KLM and then you seat us way apart when we could be together. Also this is clearly just a money making scheme to try to get either of us to pre book a seat to be together. Really absolutely piss poor arrangements from KLm!- Amsterdam-Johannesburg
- Economy
Patience A
Verified | Dec 8, 2024Lagos-Amsterdam
Economy
Technical problems
I couldnβt travel because of health challenge. I presented a health report stating why I canβt travel and I was only refunded the tax of 205.91.- Lagos-Amsterdam
- Economy
Joel V
Verified | Dec 7, 2024Mexico City-Dublin
Economy
Successful claim
Technical problems
Hello, here is the update of my case. Me and my parents are at the Schipol Airport. We missed our flight to our final destination Dublin because a delay caused by an aircraft issue. The air conditioner wasnβt working! We waited 45 min in the airplane, they restart the engine more than 3 times and people was getting very very upset. The temperature at the plain was 35/40 Celsius degrees. My mom almost passed out because of the heat and personnel from the airplane had to help her. Because of this delay we lost our flight, we had to run all over the airport. My parents are over 65 years old and Iβm looking after them. This is unacceptable. The airplane rebook our flight but weβve been waiting at the airport for over 5 hours. And they just gave us 15 euros??? Really? Not even a place to rest for me and my parents after all this horrible experience. I need a compensation for all this horrible experience. For the time lost, and the inconvenience all of this caused in my parents health and our itinerary. I called and emailed the Airline and so far I donβt get any response, I donβt even know if they are doing something about it.- Mexico City-Dublin
- Economy
- Successful claim
Nicole D
Verified | Dec 5, 2024Cape Town-Dublin
Economy
Good day On 4 December 2023 I booked 2 tickets for Nicole Dyason and Corne van Zyl to travel to Dublin via Johannesburg and Amsterdam. This was done on-line at Cape Town Airport, after we came to notice the flight, they were booked on via Londin, UK, required additional transit visas, which they did not have. I therefore booked on short notice flights for them via Amsterdam, not requiring in-transit visas for them. They were then refused boarding on the first leg of the flight to Johannesburg on SAFAIR (Local South African Airline) to catch their KLM flight to Amsterdam from Johannesburg. It has now been a year of monthly complaints to KLM/Air France via email, without any resolution. Up to date, they still only refunded me a fraction of the cost of the 2 tickets, even though the booking was made, and called within an hour - Due to their processed not completed. Please refer to some of the communications I have attached. Below Communication to KLM explains more details: KLM Booking Reference: V3I64N for Nicole Dyason and Corne van Zyl flying to Dublin Ireland via Johannesburg and Amsterdam. This booking was made from the airport as the 1st flight to Johannesburg was about to board, due to the urgency to get to Dublin. This was due to other flights booked in advance with other carrier, being cancelled. After KLM booking was done and payment processed on my Credit Card, boarding was starting the 1st leg of the their flight already. Boarding to the 1st flight from Cape Town to Johannesburg was however refused by FlySafair due to missing payment from KLM not done to FlySafair, as per their systems. After numerous further calls to KLM local SA number from the airport, the 2 passengers were refused boarding by FlySafair, missing the 1st flight from Cape Town to Johannesburg. The Booking was subsequently cancelled with a last call the agent call centre and a case number provided by the agent as 55848228. I was advised over the phone by the agent that I will receive a full refund since the booking was made and cancelled again within hours, with a 6 to 8 week waiting period for the refund. It has now been more than 8 weeks, and I still have not received my full refund. Today I made contact with KLM via the Whats App chat, and was advised that the booking was never cancelled, and I should contact the local number/agents again, which I subsequently did today. Very friendly agent now advised me that this booking was never cancelled and I should submit request again to cancel the booking. Agent also logged a new Case on your system for this booking V3I64N. When trying to request the refund on-line, I am only offered a fraction of the amount back, and not the full amount as originally stated, booking and cancelling a booking with-in hours on the same day. I would therefore like to lodge a formal complaint, and also requested the recording of my call to the agent on 4 December 2023 from my cell phone +27824421342 at 19:11 South African Time, where the booking was originally cancelled within an hour from making the booking.
- Cape Town-Dublin
- Economy
Aleksandra J
Verified | Dec 4, 2024Kristiansand-Phuket
Economy
Weather conditions
I misses one evening and night of holidays and one night in hotel. My flight was a day later. I get info that my flight is canceled few hours before flight no more than 5 hours before flight i did had to change my plans. Airlines gave me another flight. I hade problems on airport with this new booking could not check in it was not valid in thai Airlines system .but fixed it by running in Oslo between klm and checking point.- Kristiansand-Phuket
- Economy
Keld K
Verified | Dec 4, 2024Las Vegas-Copenhagen
Economy
Weather conditions
We have a flight from Las Vegas 06-june 2024 16:10 Was delay, so we were delay more than 4 hours We regret to inform you that your flight KL0636, from Las Vegas to Amsterdam, on Thursday 06 June 2024 was delayed. We sincerely apologize for the inconvenience. Original flight From: Amsterdam (AMS) To: Copenhagen (CPH) Flight number: KL1271 Departure: Friday 07 June 2024 12:35 Class: Economy Class Operated by: KLM Your new flight details From: Amsterdam (AMS) Schiphol Airport To: Copenhagen (CPH) Kastrup Airport 3 Operated by: SAS Flight number: SK1550 Departure: Friday 07 June 2024 17:40 Arrival: Friday 07 June 2024 19:00- Las Vegas-Copenhagen
- Economy
Aneta K
Verified | Dec 4, 2024Aberdeen-Krakow
Economy
they refused to rebook by flight even though the flight showed delay. it is 's policy to offer a rebooking free pf charge immediately as soon as there is a disruption. they only rebooked my flight once i've missed the connecting flight.
- Aberdeen-Krakow
- Economy
Bjarke B
Verified | Dec 3, 2024Las Vegas-Copenhagen
Economy
Weather conditions
We were supposed to fly from Las Vegas to Amsterdam but were delayed because it was too hot in Vegas to take off. this meant that we could not catch our next flight from Amsterdam to Copenhagen Las Vegas to Amsterdam Thursday 6 June 2024 - 16:10 Las Vegas Friday 7 June 2024 - 11:15 - Amsterdam Friday 7 June 2024 - 12:35 - Amsterdam Friday 7 June 2024 - 13:55 - Copenhagen New time from Amsterdam Friday 7 June 2024 - 17:40 Amsterdam Friday 7 June 2024 - 19:00 Copenhagen- Las Vegas-Copenhagen
- Economy
Eoghan O
Verified | Dec 3, 2024Amsterdam-Dublin
Economy
No reason given
Had to rebook and travel to Leeds Bradford and then Dublin, missed a day of work due to disruption. Arrived in Dublin 13 hours later than cancelled flight would have landed- Amsterdam-Dublin
- Economy
Sudhamani J
Verified | Dec 3, 2024San Francisco-Bangalore
Economy
Technical problems
They just kept announcing that we should be leaving soon and that never happened! We boarded and sat in the airplane for five hours , they never offered any food , we were tired and hungry- San Francisco-Bangalore
- Economy
Samuel G
Verified | Dec 2, 2024Atlanta-Munich
Economy
Technical problems
My brother and I were scheduled to leave ATL 11/7 at 10pm. We were informed 2 hours before the flight took off that the plane was down sized and we were put on another flight the following day. We had to cancel an uber to the airport and cancel our hotel for the first night of our trip, which was beyond the cancellation period. We had to re-accommodate for our transportation and hotel on top of missing a full day of our vacation. A Delta employee did offer a few miles for the inconvenience since they were not able to put us on the original flight.- Atlanta-Munich
- Economy
Elijah G
Verified | Dec 2, 2024Atlanta-Munich
Economy
Technical problems
My original flight was scheduled to depart on Thursday, Nov 7. Three hours before the flight, my brother and I were emailed saying we were no longer taking that flight (due to a down sized plane) and we would then have to fly the next day on a delta flight. We had to cancel a hotel reservation for that night and it disrupted our travel plans. We arrived in Munich one day after we were originally scheduled to be there.- Atlanta-Munich
- Economy
Christopher L
Verified | Dec 2, 2024Bergen-Seattle
Economy
Successful claim
No reason given
My original flight was to fly from Bergen through AMS to SEA on November 28. Since KLM canceled the flight from Bergen to AMS, I was forced to reschedule my flight from Bergen to AMS on November 27 and stayed overnight in AMS to catch the flight to SEA on NOV 28. I was supposed to visit the Christmas market on Nov 27 when I got off the Havila Ferry in Bergen. In order to catch the Nov 27 flight, I had to catch a taxi ride to the airpport because of a tight timeline. I still have a claim on the hotel cancellation in Bergen in progress.- Bergen-Seattle
- Economy
- Successful claim
Audrey C
Verified | Dec 2, 2024Austin-Mumbai
Economy
No reason given
Was delayed and in Saudi Arabia as a single female traveler. My original total travel time went from approximately 23 hours to almost 30 hours of traveling. One of the woman at the desk was also very rude and had a horrible attitude meanwhile I was in tears over traveling alone to Saudi Arabia. One of them was great but I went back to the desk to ask about any other options after realizing I would be going to Saudi Arabia by myself.- Austin-Mumbai
- Economy
Carlos L
Verified | Dec 2, 2024Houston-Amsterdam
Economy
Technical problems
There was a technical problem and we waited 3 hours inside the plane until they fixed the problem. I got late for my other flight so I missed it. They gave me another but I arrived 4 hours later to my home.- Houston-Amsterdam
- Economy
Amarjit F
Verified | Dec 2, 2024Amsterdam-Delhi
Economy
We were provided with Hotel Vouchers for outside the airport but due to Visa issue, we were denied exit and were asked by KLM team to book airport hotel by ourselves and submit a claim with KLM
- Amsterdam-Delhi
- Economy
Masserat A
Verified | Nov 29, 2024Birmingham-Dar Es Salaam
Economy
Multiple delays, lost luggage, BHX - AMS, AMS - DAR
Dear KLM Customer Service Team, I am writing to express my deep dissatisfaction with the service I received during my recent journey with KLM Airlines from Birmingham to Dar-es-Salaam, and the subsequent return journey. My experience was marred by multiple issues that not only caused significant inconvenience but also raised serious concerns about the quality of service and communication provided by your airline. Outbound Journey: Birmingham to Dar-es-Salaam Missed Connection Stress in Amsterdam My flight from Birmingham to Amsterdam was delayed, leaving me with only 15 minutes to catch my connection to Dar-es-Salaam. In my rush to the gate, I asked an airport vehicle service driver for assistance, only to be rudely told, βThatβs not my problem!β before she drove off in the same direction. A simple act of kindness could have alleviated a lot of stress, but instead, I was met with apathy. Lost Luggage Upon arrival in Dar-es-Salaam, I discovered that my luggage had not arrived. After an exhausting journey, I had to complete a lost luggage form and return home without my belongings. My luggage only arrived 42 hours later, leaving me without clothes, toiletries, or basic necessities. Living off what I wore on the plane for nearly two days was an unacceptable inconvenience. Return Journey: Dar-es-Salaam to Birmingham Lack of Communication About Delay My return flight from Dar-es-Salaam was delayed due to a medical emergency, but this was not communicated at check-in. I overheard another passenger being informed about the delay, prompting me to inquire. Only after questioning the staff did they confirm the 2.5-hour delay. Shortly after, I received an email about a food voucher, but the staff at the check-in desk claimed, βFood vouchers are not provided at this airport.β I purchased food, only to find that meals were provided an hour later. Clear and timely communication would have prevented unnecessary expenses and confusion. Upon boarding the aircraft, I was shocked to find my seat in an appalling condition. There were crumbs on the seat, half-used toiletries, and empty water bottles in the seat pocket. This lack of cleanliness is unacceptable, especially after paying a substantial amount for my ticket. I had to clean the area myself and ask the crew to dispose of the garbage. Upon arriving in Amsterdam, my connecting flight to Birmingham was again delayed. No clear explanation was provided, further adding to my frustration. This experience has been one of the most unpleasant and stressful in my 30+ years of flying. It is disheartening that after deciding to give KLM another chance after a negative experience 15 years ago, the service appears to have worsened. Your airlineβs lack of communication, poor customer service, and unsanitary conditions are not what one expects when paying hard-earned money for a ticket. Passengers deserve to be treated with respect, provided clear and timely information, and offered a clean and comfortable environment. Given the cumulative inconveniences, stress, and additional expenses caused by your airline, I am requesting appropriate compensation for: The delay and near-missed connection in Amsterdam. The stress and inconvenience of lost luggage and living without essential items for 42 hours. The lack of clear communication about delays and the misleading information about food vouchers. The appalling condition of the aircraft. I trust that KLM Airlines values its customers and will address this matter promptly and fairly. I look forward to hearing from you soon with a resolution to my complaint. Yours sincerely, Masserat Alarakhia- Birmingham-Dar Es Salaam
- Economy
Dylan M
Verified | Nov 27, 2024Amsterdam-San Francisco
Economy
Successful claim
Technical problems
Whilst my original flight was en route to San Francisco we encountered technical problems flying over Greenland. My flight had to return to Schipol.- Amsterdam-San Francisco
- Economy
- Successful claim
Jack W
Verified | Nov 27, 2024Norwich-Amsterdam
Economy
No reason given
We got an email at 1pm the day before we were due to fly, the flight was meant to be at 9am the following day. We had plans and things booked for the Friday afternoon that we had to miss out on due to the late notice cancellation. There was no further details as to why the flight was cancelled besides an email letting us know the afternoon before we were meant to fly.- Norwich-Amsterdam
- Economy
Adam C
Verified | Nov 27, 2024London-Amsterdam
Economy
Weather conditions
Flight cancelled 6 hours before due to fly. Was not offered a flight the same day, but offered a flight from flew to a different destination to change from the next morning. This was then cancelled by British airways. (Different airline).- London-Amsterdam
- Economy
Savannah P
Verified | Nov 26, 2024Manchester-Cancun
Economy
Urgent Complaint Regarding Lost Luggage and Inconvenience on
Dear KLM Customer Service, I am writing to express my frustration and disappointment regarding my recent experience with KLM. We traveled on flight [KL0689] from Amsterdam to Cancun on Tuesday 12th November 2024, but upon arrival, our checked baggage was missing. We were informed that our two checked bags had been left behind in Amsterdam and did not make it onto the flight to Cancun. As a result, we arrived in Cancun without any of my personal belongings and were left with only the clothes we were wearing. This caused significant inconvenience, as we had no clothing or essential items with us. We had no choice but to purchase basic necessities, including toiletries, clothing, and other items to manage through our stay. We have kept all receipts for these purchases and can provide them upon request. This also caused us to miss out on the first day of our holiday. We are extremely disappointed by the lack of support and the disruption this caused to the trip. Given the circumstances, we request compensation for the expenses we incurred due to this delay, as well as an expedited process for the return of my luggage. Please let me know how KLM plans to address this issue and provide a timely resolution. I look forward to hearing from you soon. Sincerely,β¨Savannah Pinder β¨ Booking reference: VTC564 β¨Flight Number: KL0689 β¨Date of Travel: 12/11/24
- Manchester-Cancun
- Economy
- Loss: β¬300
- Desired solution
Vincent B
Verified | Nov 26, 2024Amsterdam-Lyon
Economy
Successful claim
Technical problems
I learned 3 hour before my initial flight that i had to take an other flight that was leaving earlier, so i had to speedrun to the airport to catch it.- Amsterdam-Lyon
- Economy
- Successful claim
Jarec B
Verified | Nov 25, 2024Amsterdam-Bristol
Economy
Poor handling of the delay by staff
The delay was not well communicated. We were told twice that we would be updated in 5 minutes but weren't. Many passengers including myself were complaining that we would miss busses and trains once we arrived at Bristol due to the late arrival but the staff were disinterested. They were standing at the front of the plane joking and laughing. I asked and was told to talk to staff when we got to Bristol. I myself missed the last bus home, which would have cost me Β£10, and was left with a choice of waiting at the airport for 6hrs for the first bus or paying Β£120 for a taxi or Β£60 for an Uber. From what other people were saying at the taxi office this was a huge unexpected issue that KLM didn't seem to care about. Maybe that is what they were laughing about. I myself am now left with no money for food until I next get paid due to this extra cost. I am disgusted by the way this was handled and will not be using or recommending KLM in the future.- Amsterdam-Bristol
- Economy
- Loss: β¬65
Dalene V
Verified | Nov 24, 2024Washington-Johannesburg
Economy
Problems at airport
1.My flights with KLM were cancelled and rescheduled with Delta Airlines. I missed my connecting flight from Cape Town to OR Tambo Int., Johannesburg due to the flight from Atlanta being delayed on arrival at Capetown Int. I arrived at final destination on Monday 18 Nov. at 11am. 2.I was only notified by KLM of the cancellation of my flights and re-scheduling with Delta Airlines on the 16 Nov by email at 7 am. without an explanation. 3. When we missed our flight from Capetown to O.T J,burg, we were booked into a hotel with shuttle service provided to the Airport. 4. I was inconvenienced as I had extra stop-overs with Delta Airlines and my preferred airline is always KLM. I had payed for my seats on the KLM flights - 12 D from Washington and 35D from Amsterdam. I had paid for 2 check-in luguages with KLM and had to pay R300 extra for my second check-in bag for my flight from Capetown to O.T J,burg. My daughter had to take leave from work to pick me up at O.T as I had arrived a day later on Monday 18 Nov. 5. The money I lost was with regard to the 2 seats on KLM I had paid for and the second check-in luguage I had to pay for. My daughter missed part of her day at work to pick me up.- Washington-Johannesburg
- Economy
Yunus S
Verified | Nov 24, 2024Amsterdam-London
Economy
Weather conditions
Flight cancelled last minute and had no other choice but to go on an alternative flight the following day. Cost me more money and disrupted my plans.- Amsterdam-London
- Economy
Timothy N
Verified | Nov 23, 2024Schonefeld-Cork
Economy
Weather conditions
Flight cancelled, tried to put me on another flight with 2 connections but 45 minutes between flights.- Schonefeld-Cork
- Economy
SalomΓ© C
Verified | Nov 23, 2024Amsterdam-Hamburg
Economy
Successful claim
No reason given
I arrived at my destination at 10.30am Thursday instead of 7pm Wednesday. The airline started by announcing a delay and cancelled 20minutes before departing. They provided a voucher for food (merely 15β¬ for a waiting time if more than 10 hours) and booked a flight for the next morning, at 6,50 am. This disruption caused deep distress in me and my health, as I have hypertension and the stress caused was dangerous for me. I had to wake up at 4am to catch the new flight and be on traveling for 6h until I could reach my final destination directly and late to make a public presentation at the university in Luneburg, the reason of my travel. This cancelled flight impacted negatively in my work reputation and created profound stress. I wasnβt even offered an hotel voucher and had to do a reservation by myself and get transportation.- Amsterdam-Hamburg
- Economy
- Successful claim
Susanne E
Verified | Nov 22, 2024Stockholm-Quito
Economy
Weather conditions
23 october 2024. On our KLM trip. There was fog in Amsterdam so the plane between Stockholm Arlanda and Amsterdam Shiphol (KL1214, to depart at 6.30 am) was delayed by 2.5 hours which meant we missed our transfer in Shiphol for Quito (KL755 to depart at 9.50 am and arrive in Quito 14.35 (or 2.35 am). We were booked on the next flight out which meant flying from Amsterdam to Panama City ( KL757, departing at 12.55 or 0.55 pm), we then transfered in Panama City for Quito (CM211, departing at 22.31 or 10.31 pm arriving in Quito on the 24 th of october at 00.35 am. Our KLM flight between Stockholm Arlanda to Quito Ecuador was thus delayed by 10 hours. In Amsterdam while waiting, we got a voucher for 12β¬ to use for food and drinks. Information on the new flight was recieved (12.13, half an hour before take-offβ¦. Which was tight had we been at the other end of the airport.- Stockholm-Quito
- Economy
Paul J
Verified | Nov 16, 2024Amsterdam-Manchester
Economy
No time for transfer and lost baggage
No time to transfer and baggage lost with no information no house keys car keys or presents for my children- Amsterdam-Manchester
- Economy
- Desired solution
Louise H
Verified | Nov 15, 2024London-San Francisco
Economy
Weather conditions
We missed our flight AMS/SFO and had to spend a night in a hotel. KLM staff in AMS were telling people to book a hotel on Hotel.com. Then we were denied compensation for our expenses. KLM put us on KL 605 to SFO on next day 10/24. My husband, John Golding and myself Louise Hixon- London-San Francisco
- Economy
Patrycja Ε
Verified | Nov 13, 2024Warsaw-Kona
Economy
Problems at airport
The flight from Warsaw took of more than half an hour late due to a closed runway (the airline new about the planes closing of the runway) due to this I missed a connecting flight in Amsterdam ( there was only a little time planned for the connection by the airline as all the tickets were bought with them and they planned the layovers), I ended up arriving to the final destination more than a day late and missed a pre-paid night in Kona Hawaii- Warsaw-Kona
- Economy
Marion L
Verified | Nov 8, 2024Seoul-Nantes
Economy
Don't remember
Delayed flight from Seoul, told it was due to electrical failure of the plane. Took more than 3h to fix the plane, and test it before we were able to board it.- Seoul-Nantes
- Economy
Nita K
Verified | Nov 6, 2024Hamburg-Lisbon
Economy
Successful claim
No reason given
The flight was delayed and there was no place to stay , I had important work at lisboa, so I made my transit 1hr in amsterdam but due to delay I had to stay all night- Hamburg-Lisbon
- Economy
- Successful claim
Archie G
Verified | Nov 6, 2024Birmingham-Melbourne
Economy
Technical problems
We were delayed out of Birmingham airport due to βtechnical issuesβ and therefore missed our transfer flight in Amsterdam. We slept in a hotel overnight and Schiphol airport were unable to get us on a flight to Dubai the next day so we stayed overnight for a second night. We then got our flight to Dubai the next morning and transferred to Melbourne airport afterwards with no delays. However, our baggage did not arrive in Melbourne with us - it was finally located and transported to us after 10 days without our luggage.- Birmingham-Melbourne
- Economy
Hannah D
Verified | Nov 5, 2024Barcelona-Toronto
Economy
No reason given
I am reaching out regarding my November 3rd flight from Barcelona to Toronto with a connection in Amsterdam. Due to a three-hour delay on the first leg, I missed my connection and had to stay overnight in Amsterdam, arriving in Toronto late afternoon on November 4th. This caused significant disruption and additional expenses. I respectfully request compensation for the delay, missing plans I had and associated inconvenience.- Barcelona-Toronto
- Economy
Ranbir G
Verified | Nov 4, 2024Amsterdam-Nice
Economy
Flight been canceled
We booked our flights from Leeds to Amsterdam then from Amsterdam to Nice but on the 8th October we had email that our flight from Amsterdam to Nice been cancelled then KLM said re book your flights with two routes we did not have no choice so they booked us from Amsterdam to Paris then to Nice we lost almost a day because we were going to get to our final destination at 11 25am but we didnβt get there till 3.40pm. we didnβt pay to get two stops so why we had to go two stops? If we was going to take two stops those tickets would have been cheaper what had paid so why we paid for something and didnβt even get there on time but now canβt even claim back anything ? wasted our day and we booked extra leg room paid extra never got those seats and and klm staff told me that you go on your trip come back and claim for your time wasted and inconvenience and extra leg room etc but now I claimed and I keep getting emails that we told you 14 days before your departure so we canβt give you anything back but my question is we did not pay for two stops why we had to travel two stops ? Why we not got extra leg room ? I called klm today they saying that I should have taken the refund so when I talked about the refund I been told that it would take 1 to 2 weeks to get the refund and I didnβt have money to book my tickets again and not got the refund back and people book their flights in advance to get cheaper flights thatβs what I did and klm kept my money since June Β£2500 and then two week before my flight they saying flight been cancelled how inconvenient is that. And now they just ignoring thinking I will sit back about it. How I would not claim about my time I wasted inconvenience it caused us. We paid for our hotel so couldnβt even cancel our holidays was going as family holidays. I am very disappointed with this. Then on the phone they saying there is no point complaining about it because itβs the same team whoβs going to handle the complaints who handles the claim and you will get the same answer back. But if I donβt get my answers from this complaint I will go to above this too where independent companies deal with airlines complaints. I hope someone will understand my situation and come to the right decision. Thanks- Amsterdam-Nice
- Economy
- Desired solution
Cathrine B
Verified | Nov 4, 2024Barcelona-Aalborg
Economy
No reason given
Our flight from BCN to AMS was delayed so we missed connection to AAL leading to overnight stay in Amsterdam. KLM paid cost but did not compensate delay. Our flight from BCN to AMS was late arriving in BCN and further delayed leaving BCN due to slow handling of boarding.- Barcelona-Aalborg
- Economy
Natalie O
Verified | Nov 3, 2024Amsterdam-Miami
Economy
Technical problems
We were sitting on the flight waiting for them to take off for over 3 hours. We had an event to get to & missed it bc of our flight delay & had to pay for an Uber because no one was able to pick us up- Amsterdam-Miami
- Economy
Darren B
Verified | Nov 3, 2024Paris-New York
Economy
Successful claim
No reason given
KLM canceled my November 4th 10:30AM. They canceled the flight late the night of November 3rd. They refused to provide any alternative other than an 8:30PM flight on November 4th instead. Due to meetings I have in New York, I had to book a flight on another airline to make it home in time. Additionally, when I requested a refund KLM asked me to pay a change fee. This entire situation is KLMβs liability.- Paris-New York
- Economy
- Successful claim
Hjalmar S
Verified | Nov 3, 2024Stockholm-Miami
Economy
Influence by other flights
My first flight got delayed and so i missed my connecting flight in Amsterdam to Minneapolis. I tried to contact customer support in Amsterdam but they couldnβt help and just told me to wait. I was hungry and thirsty so I had to buy lunch, water etc. After a few hours I got a new flight but to JFK. I was hungry and thirsty again so had to buy food and drinks again. Then 6 hours after scheduled arrival I landed and had to book a cab, I was supposed to be picked up but due to the delay that was not an option anymore. I donβt know if you care about this but my girlfriend landed 18pm and but she could not go to the apartment because I hade the key so she had to pay a service fee to a company that could open our apartment. I have not included that fee as of right now- Stockholm-Miami
- Economy
Simon H
Verified | Nov 2, 2024Barcelona-Aalborg
Economy
No reason given
Flight to AMS was delayed so we missed connection to AAL. KLM paid expenses for hotel and food, but we were delayed until next day where we arrived 9.45 because of disruption- Barcelona-Aalborg
- Economy
Carol N
Verified | Oct 30, 2024Hannover-Edinburgh
Economy
Successful claim
Influence by other flights
Contacted KLM but they said that the claim was being dealt with by Air Advisor and to complete the claim here Finally arrived in Edinburgh at 2310 ( rather than 1640) AIrline sent a text to say we would not make our connection and to rebook using a given link - only other flight was at 2240 Airline provided no other support Extra waiting times, costs for food, late arrival home (0130 am next morning) No events missed- Hannover-Edinburgh
- Economy
- Successful claim
William A
Verified | Oct 28, 2024Accra-Schonefeld
Economy
No reason given
William Ankamah Willankamah@yahoo.com 0049 176 1909 6611 Teichstr 6 13407 Reinickendorf berlin Berlin Germany Flyblue nr. 5116994115 Booking nr RI9MLE Ticket nr 0742115184692 KL 590 accra -Amsterdam Date 22 October time 22:05 KL 1775 Amsterdam-berlin 23oct time 10:15 KL 1783 city chopper 23 oct 24 18:05 B22 Good morning Klm , William Ankamah ist my name Born on 06.06.1972 in accra On 22 oct 2024 i flew from accra with klm and arrived on 23 oct but was delayed for more than 9 hours at Amsterdam pls i humbly request for compensation according to my legal rights Also i have attached fotos of my boarding passes to this complaint Flight was cancelled which left us in a confusing and stressful mood I humbily wait for response thank you .- Accra-Schonefeld
- Economy
Claudia M
Verified | Oct 28, 2024Amsterdam-Vancouver
Economy
insane price jump !!
I had to book a flight from Vancouver to Amsterdam because my dad passed away on Oct 13. I booked a single flight because I did not know when I would be able to fly back. I paid 800$ for my flight going to Amsterdam ( no problem ) On Oct 26 I booked my ticket back to Vancouver. To my shock !!! the same ticket was almost 4000$!!!! 3000$ more than 10 days earlier !! Those are business-class prices for an economy seat !! That is just criminal and a complete rip-off. I have been flying KLM for over 20 years, never had these insane price jumps. Not to mention that the food is terrible and always the same.- Amsterdam-Vancouver
- Economy
- Desired solution
Other
Elmer V
Verified | Oct 27, 2024Amsterdam-Manila
Economy
Flight was delayed for more than 2 hrs.
I understand should be 3 hrs to be compensated, but people arr waiting there more than 4hrs, and there were no refreshment or something.. and to the fact that there is no explanation why the flight had been delayed .- Amsterdam-Manila
- Economy
- Loss: β¬30
- Desired solution
Expenses reimbursement
Abdulhai Ismail B
Verified | Oct 27, 2024Port-of-spain-Mumbai
Economy
Hi . I stay at someone house and the person had to take us to the airport twice that's all gas money..having to eat dinner at restaurants all that is money..ticket cost us 1000 pounds.. had to buy back a ticket for 1335 pounds.... all that is expense...the airline gave us alot of trouble. They ddint make us board in trinidad because they are saying that i didn't had stamp on my pasport for barbados but barbados doesn't stamp passport on arrivals it's electronic now...thry excuse wasn't a valid reason.. the airline didn't care about anythung.. they didnot provide us with anything..yes we lost a whole.ticket and had to buy anither one for 1335 pounds..please I Need a refund..thank you..
- Port-of-spain-Mumbai
- Economy
Glynis G
Verified | Oct 26, 2024Amsterdam-Manchester
Economy
Baggage did not arrive at destination
Arrived Manchester airport 10.05 18/9/24. Baggage did not arrive. Completed form manklm 58010 at Manchester. No contact from KLM, first case arrived 20/9/24. Second case arrived 23 /9/24.- Amsterdam-Manchester
- Economy
- Desired solution
Apology / Voucher
Aliya K
Verified | Oct 25, 2024Dar Es Salaam-Seattle
Economy
Technical problems
We took off from DAR to AMS on Oct 21 2024 on KL569 after 23:15 and around after 7 mins of flying time, we hear a loud sound followed by power outage in the plane. We come to learn later that one engine failed and we had to immediately divert back to DAR. We received an email stating that our flight is delayed indefinitely. We then were rebooked on a flight 2 days later from DAR, however via Paris with an 8 hour stop, and reached Seattle Oct 24th at 5:30pm instead of Oct 22nd 10:45am. The airline provided us with no information and we only learnt that the engine blew out from the captain, and passengers saw sparks and the flame when the blow out happened. The airline provided the hotel stay in Dar es Salaam, however we still had to buy food through our stay in Dar es Salaam and our transit in Paris, buy necessities such as toiletries and sweaters for the 8 hour delay in Paris. The incident inconvenienced us by delaying our travel to Seattle by 2 days. Although we were transferred to Air France, we paid extra to seat in KLM Premium Comfort seats, and Air France Premium Comfort seats were worse than KLM economy seats. It was a huge inconvenience, although we reached safely, but will never choose Air France again as service and seats were of horrible quality. KLM did not fully cover all our food while staying at the Johari Rotana, so I have attached receipts of our other food spending while staying in Dar es Salaam. We reached Paris airport and were exhausted after all the delays, we had to stay for 8 hours and requested to use the lounge, and they rudely refused. We had no food or water so we bought snacks and meals during our stay and just waited around. The airport was freezing so we had our warm clothes that we bought at DAR airport. We reached Seattle and only received 3 out of 4 bags.- Dar Es Salaam-Seattle
- Economy
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