KLM Royal Dutch Airlines complaints: comments, page 39
2,012 comments
Alexandra M
Verified | Sep 18, 2024
Amsterdam-Paris
Economy
Staff at boarding gate
They insisted on checking in my luggage even though all the people boarding after me had their luggage on bord. Il was a cabin size luggage. They told me that should i not check it in they will not allow me to bord the flight. This is abuse.
- Amsterdam-Paris
- Economy
Michiel D
Verified | Sep 18, 2024Torino-Trondheim
Economy
Problems at airport
The first flight had almost 2h delay due to an airport congestion, but our connecting flight left in time. As a result, we were booked on a later flight, which in itself was almost 2h late due to the crew not arriving in time. In the end, we arrived 8h later than expected (00:30 instead of 16:30). KLM just me this was a case of 'extraordinary circumstances', quoting bad weather conditions, which is a blatant lie since there were clear skies, full sun, and no turbulence. As a former aerospace engineer, I recognise bad weather, and there was none. Especially for the second flight, the excuse of 'bad weather' does not hold up. I saw with my own eyes how the last flight crew members got on the airplane while we were waiting in a bus on the tarmac. The captain himself apologized for the delay and specified specifically that this was due to the crew being late. I am incredibly furious with KLM spewing out such utter lies. As a result of the delay, I arrived home exhausted at 1:30 AM instead of spending a nice evening with my partner.- Torino-Trondheim
- Economy
Madison K
Verified | Sep 17, 2024Amsterdam-Vancouver
Economy
Technical problems
My flight was booked for September 22 and it got cancelled in 6 days. I have to work I have bills to pay. I flew with 2 other people and when we got rebooked, it was on separate flights. I got booked for a day earlier which ruins my vacation and family time. They even didn't add my checked bag, told me I needed to pay again. it has been jusy such a big hassle and now I am out 2 days of works pay.- Amsterdam-Vancouver
- Economy
Karin R
Verified | Sep 17, 2024Newcastle-Johannesburg
Economy
During the flight - meals
There were no gluten free snacks on the flight. I specified that I need gluten free meals on the flight.- Newcastle-Johannesburg
- Economy
Johannes G
Verified | Sep 16, 2024Amsterdam-Nairobi
Economy
Strike
The plane was cancelled as the airline was not sure that a strike in the arrival city would be finished- Amsterdam-Nairobi
- Economy
Saroj S
Verified | Sep 16, 2024Helsinki-Luxemburg
Economy
Problems at airport
After boarding pass klm office send mail at last minute and our flight cancel and Klm offer next trip we arrive almost 20 hours late at our destination As klm airlines mail plane came quite small reason was quite funny after boarding pass.- Helsinki-Luxemburg
- Economy
Joao Pedro C
Verified | Sep 14, 2024Lisbon-Bangkok
Economy
Successful claim
No reason given
I am writing to request a reimbursement for the cancellation of my flight from Lisbon to Bangkok via Amsterdam on August 31, 2024, at 11:40 AM. My original flight number was KL1580 and KL0875. KLM informed me of the flight cancellation less than 48 hours before the scheduled departure, reducing this way the possible alternatives. They should have anticipated the potential problem as I was travelling with my cargo pet and in business (very high price for the tickets). The only alternative with the same flight conditions provided was on September 4, 2024, at the same time. The incident was very inconvenient, as I lost the start of my new job/post on the second of September (3 days behind schedule), and therefore the opportunity to impress by punctuality; finally, the fact that I had no rest due to the 6 hours difference time zone! Despite the inconvenience, KLM officials treated us with respect and dignity.- Lisbon-Bangkok
- Economy
- Successful claim
Katerina M
Verified | Sep 13, 2024Amsterdam-Vancouver
Economy
Technical problems
We don't want anything from you, we did claim through the klm already- Amsterdam-Vancouver
- Economy
Lesley D
Verified | Sep 12, 2024Leeds-Frankfurt
Economy
Hello, all the passengers boarded flight KL 1018 and were ready for take off at 6.20am, within minutes were told that there would be a 2hr delay where we had to stay seated on the plane. We finally took off at 8.10am and arrived in Amsterdam at 10.30am, there was alot of confusion , when i asked a member of staff i was told to go to gate21 , gate 27 and finally Gate 36.i was running as fast as i could but with only 25mins to get from one flight to another , Pass control and given false gates i just got to gate36 as they closed it. The plane was still there but I was not allowed to board. I also paid 12.60 for extra leg room in my seat of which I did not use. I was then put on flight AF1818 to Paris which Departed at 17.55 and arrived in Frankfurt Airport at 7.15pm. I had a business meeting in Frankfurt at 5pm of which I had to cancel because of this delay and i could not expect my family to sit in the airport for 5hrs as this was the delay time from 14.15 expected arrival to 19.15 actual arrival time therefore I got the train to Bad Sobenheim at 20.24pm and was and was picked up from there at 21.54pm. This was a ridiculously long day, your staff were tired in Amsterdam and not very happy or helpful so all in all this was a disaster especially that i lost a whole day and missed my meeting.
- Leeds-Frankfurt
- Economy
Karen M
Verified | Sep 12, 2024Amsterdam-Nairobi
Economy
Strike
We got a hotel booking for the evening of 11 September, and a voucher of 15 euros each for snacks. We missed a meeting.- Amsterdam-Nairobi
- Economy
Alexander O
Verified | Sep 11, 2024Istanbul-Panama City
Economy
No reason given
The baggage did not arrived at Panama city airport. The baggage claim PTYKL24372 was issued at Panama city airport on 13 Jul 2024. The baggage was officially lost and not delivered to me. Much more than 21 day already passed. The KLM airlines is ready to compensate amount, which is much less and unacceptable for me. The KLM airlines told that it is legible amount based on Montreal Convention (see attached screenshot KLM airlines answer for my lost baggage compensation claim). For any questions and clarifications, please do not hesitate to contact me: Tel: +79183766040 ( Whatsup only) or my e-mail: av.ostryanin@gmail.com- Istanbul-Panama City
- Economy
Alexandru T
Verified | Sep 11, 2024Bucharest-Kristiansand
Economy
KLM provided accommodation and meals for the night of August 11. I lost my participation in the ARENDAL Festival (the goal of my trip) for one day and I estimate this loss at 200 Euros.
- Bucharest-Kristiansand
- Economy
Ma Florema S
Verified | Sep 9, 2024London-Manila
Economy
Mixing up of luggage tags and losing my luggage
KL1010 sept 5 2024 1445 LHR-AMS KL807 sept 5 2024 2020 LHR-MNL(cancelled, so we have to buy a new ticket from Emirates to get to the Philippines but our luggage was checked in at Heathrow) My Checked in baggage at KLM Heathrow was mistakenly attached with the baggage tag of my travelmate Dr Rosie Lim (her final destination is in manila) and her baggage was attached with my baggage tag Ma. Florema Sy Garcia (my final destination in Cebu). This mix up led to confusion and probably loss of my luggage because until now Sept 10 2024, (i arrived in Cebu sept 7 via Emirates) my luggage is nowhere to be found. My newly bought large hard case Red Samsonite luggage from Mcarthur Glen Liverpool with all my valuables, souvenirs and newly bought items, shoes and clothes, and small world traveller blue luggage which I placed inside the large red luggage is still not with me and with no news yet. In addition to the confusion, The KLM baggage claim tag registered my name Ma Florema Sy Garcia with only 3kg written on the claim tag. How can this be when I weighed my luggage before check in at Heathrow weighing counter in and it was initially 25kg (KLM baggage allowance is only 23kg) so I had to transfer some items to my handcarried bag, and the final check in weight registered 22.7kg at the check in counter. But what was written in the claim tag is only 3kg?? In my history of travel to several countries, via different airlines this is the first time that I had this kind of mix up, leading to confusion, and I am afraid the loss of my luggage which has my valuables. This gives me sleepless nights and much worry. I really do hope something can be done to prevent this from happening again.
- London-Manila
- Economy
- Loss: β¬800
- Desired solution
Other
Deb H
Verified | Sep 6, 2024Athens-Edmonton
Economy
Flight cancelled
Flight was cancelled and was offered an earlier day to return. I was on a cruise and no way could I have made the flight that was offered. I have been treated very poorly with my concern.- Athens-Edmonton
- Economy
- Loss: β¬500
- Desired solution
Marius M
Verified | Sep 3, 2024Hamburg-Boise
Economy
No reason given
The bag was delayed on the flight from Seattle to Boise as well. Had to buy underwear and socks. They cancelled the flight from Amsterdam to Salt Lake City because of the delayed flight from hamburg. But I was actually at the gate for the flight to Salt Lake City already. But the cancelled it just as I landed in Amsterdam, so I had to chance to join the flight anymore because they cancelled it already.- Hamburg-Boise
- Economy
Sean D
Verified | Sep 3, 2024Manchester-Mexico City
Economy
Successful claim
The flight was booked for my mother in law by myself, she was the traveller but I'm the one who arranged and paid for the ticket. Her flight from Amsterdam was missed due to the flight from Manchester being delayed to arrive. She was then given a voucher for β¬15 for the Starbucks at Amsterdam airport which wasn't enough for a sandwich plus drink. When she asked for more they said no. She had to wait until 22:00 for a new flight which was actually a different and inferior airline. Instead of KLM, an airline I deliberately booked through their website, they put her on an AeromΓ©xico flight, which is an airline we intentionally try to avoid due to their poor standards. Because of this delay she didn't arrive home in Mexico city until 2am which is a difficult time to get transport to her home.
- Manchester-Mexico City
- Economy
- Successful claim
Sergio C
Verified | Sep 3, 2024Lisbon-Gdansk
Economy
Successful claim
No reason given
They gave me a meal voucher, which I could not cash since it was too late at night and almost everything was closed. Also, no instructions were given on hotel accommodation; I could not find anyone at the airport to help out, so I had to pay for a hotel myself.- Lisbon-Gdansk
- Economy
- Successful claim
Anne H
Verified | Sep 2, 2024Zurich-Amsterdam
Economy
Weather conditions
I had a train ticket from amsterdam airpot to antwerp. Due to the disruptions i missed the lawt train and had to pay flixbus and taxi- Zurich-Amsterdam
- Economy
Peter G
Verified | Sep 1, 2024Porto-Belfast
Economy
Weather conditions
Flight KL1572 delayed by fog in Porto, failed to connect for Flight KL949. This enforced an overnight stay in IBIS Schiphol. The next day we were flown from Amsterdam on KLM to Belfast on BA via London Heathrow. In the process our baggage was lost, leaving us without clothing or toiletries for 4 days in Northern Ireland- Porto-Belfast
- Economy
Nyet Fah C
Verified | Sep 1, 2024Prague-Cardiff
Economy
Successful claim
No reason given
We were not informed about our flight being cancelled until around half an hour before boarding. Because we had a very important event to attend the next evening, we were forced to purchase flight tickets ubder British Airways flying from Prague to London Heathrow the same night. We also had to spend extra money on hotel because our flight back to heathrow was quite late and there were no available trains at the time to travel back to Cardiff from London. We therefore spent extra on train tickets too.- Prague-Cardiff
- Economy
- Successful claim
Mark R
Verified | Aug 30, 2024London-Amsterdam
Economy
Weather conditions
Flight was cancelled just as we arrived at the aiport. The weather conditions were very good in London and Amsterdam and there were plenty of KLM flights between LCY and AMS both before and after our flight - the weather was used as an excuse to avoid paying compensation. We were given overnight accomodation and booked on a flight at 14.50 the following day. We arrived back in Amsterdam almost 24 hours late. Both Claire and I missed a days work as a result - I am a contractor so I lost a full day's pay. I tried claiming directly from KLM but they just quoted the weather and wouldn't respond to a further complaint.- London-Amsterdam
- Economy
Wahidullah R
Verified | Aug 29, 2024Toronto-Dubai
Economy
Technical problems
My flight from Amsterdam to Toronto was delayed more than 3.5 hours and in addition to that my luggage was also damaged and contents were missing.- Toronto-Dubai
- Economy
Marco S
Verified | Aug 28, 2024Inverness-Venice
Economy
Unknown
Due to the delay of flight KL0906 I missed my connection in Amsterdam and I received a new ticket for flight KL1629 scheduled on August 21, 2024. I reached my final destination (Venice) on August 21, 2024 at 10:50, with a delay of 12 hours 30 minutes. The airline provided me with hotel and meal vouchers, but refused to give me any compensation due to unspecified and unproved "Air traffic controllers and Airport restrictions".- Inverness-Venice
- Economy
Robert H
Verified | Aug 27, 2024Glasgow-Zurich
Economy
Refund for train ticket
Due to my luggage not being torn on my plane, I had to wait for the next flight and pick up my luggage that was valid for that day. Because of this, I lost my reservation for the train from Zurich to Sargans. I took a later train and had to pay for a second ticket in the amount of 34 CHF. I am asking for a refund for the ticket. Thanks Robert Hajdecki
- Glasgow-Zurich
- Economy
- Loss: β¬34
- Desired solution
Expenses reimbursement
Sandra Z
Verified | Aug 26, 2024Amsterdam-Tunis
Economy
Technical problems
my flight was delayed, i was supposed to fly on the 1 august a day before the wedding of my best friend but I flew on the day itself, as you can imagine it was very stressful because not only did I had little time to prepare and change but my luggage was delayed and I didn't get it on that day but I had to pick it up myself they day after the wedding. which I had no clothes for the wedding, and had to go and spend a lot of money for a dress- Amsterdam-Tunis
- Economy
Steve H
Verified | Aug 26, 2024Manchester-Denpasar
Economy
My luggage and my wifeβs did not arrive for over 2 days
I have put in claim c-8417066 and you have awarded. Me Β£85.23 this is not acceptable as we did not receive luggage for well over 2 days we had no additional clothes at all with us, there were two cases under two tickets so we firstly had to buy swimming costumes shorts ,t shirt s etc for first day ,when bags didnβt arrive after first day we tried to ring airport but they would not a answer so we had to return to airport and to chase up bags to be told they still had not arrived this meant we needed more clothes and wasted 2 days of a very expressive holiday the mere pittance you offered does not come close to what we had to spend let alone the inconvenience and time wasted- Manchester-Denpasar
- Economy
- Loss: β¬240
- Desired solution
Anna .
Verified | Aug 25, 2024Warsaw-Amsterdam
Economy
Unpleasant Agents
Agent during check in procedure was very rude. Showing me that I am worthless as I am traveling with lower tariff - it seems that KLM now is only for rich one. I was forced to check in my hand baggage and keeping my all electronic and baby food in my hand traveling the same with 5 year old kid. The suitcase is also treated as stroller so it is convenient for me as single mom to travel. I am shock how rude and luck of empathy your employees can be. Iβve bought two tickets with two hand baggage and there were no information during payment that I can be force to check in them. It a pity that after all this years I need to change airlines- Warsaw-Amsterdam
- Economy
Shuchita M
Verified | Aug 24, 2024Norwich-Stuttgart
Economy
Technical problems
The flight was cancelled at the airport. They charged extra fees to enter check-in twice. When I asked the airline to do bookings, they said I should book myself and file for a claim. I had to book a hotel and eat there. The airline staff was overwhelmed.- Norwich-Stuttgart
- Economy
Jonathan T
Verified | Aug 23, 2024Aberdeen-Athens
Economy
Successful claim
Weather conditions
I could only add one addition passenger to this claim, however, there were 4 of us flying and I would like to claim for all 4. We visited called KLM as soon as we were advised on the cancelled flight and visited the airport to try and board the earlier flight from Aberdeen to Schiphol but were advised this was full. We were offered a route to Bergen, then Paris then Athens the following day which would have resulted in us arriving after the last ferry to our final destination in Naxos and more cost so agreed to travel to Edinburgh to enable one less flight and arrival on time to meet the last ferry on 7th July. We had booked a hotel in Athens for the night of the 6th July which was unused as we were at Edinburgh Airport.- Aberdeen-Athens
- Economy
- Successful claim
Vasundhara G
Verified | Aug 22, 2024Amsterdam-Munich
Economy
Amsterdam/ Seating was disabled
My seat nr. 32 f had almost no space because of the seat ahead 31 f was not properly installed (see the picture below). It took at least 20cm space from my seat area. IT had been very uncomfortable throughout the whole waiting time and flying. I wasn't offered any kind of help or soothing words and was served with words like "send a complain" and "there is no other option than to stay here". Please assist and provide a solution. Greetings Vasundhara Gabelsberger
- Amsterdam-Munich
- Economy
- Loss: β¬150
- Desired solution
Expenses reimbursement
Yuliya S
Verified | Aug 22, 2024Seattle-Krakow
Economy
Successful claim
No reason given
I booked a flight from Seattle, USA to Krakow, Poland with one stop in Amsterdam. Right before landing in Amsterdam I got an email that my connecting flight is cancelled, no reason as to why. Shortly have received email that I have been rebooked to 2 different flights: Amsterdam to Warsaw, Poland and then Warsaw to Krakow to get to my destination instead of one straight flight. I have health issues and purposely paid more for a ticket with only one stop not 2. As A result a was changed to LOT Polish Airlines, the aircraft was as older and not comfortable to travel in. Before my trip I have paid extra charges for a hotel (Airbnb) because I was supposed to check in earlier, but because of the flight cancellation I got to my destination more than 3 hours later, my airbnb will not refund the charges that I paid for earlier check in. Also, had to buy food while waiting for 2 connecting flights. And, instead of arranged transportation from the airport had to pay extra for Uber. I never had this happened to me before. After being on a previous flight for 10 hours the last thing I needed was for KLM to book me for 2 more flights instead of 1 and make my travel time even longer. And, each flight did not take off in time and was late which caused me a lot of stress. I am very dissatisfied with KLM service. And, Iβm asking to be compensated. I donβt have a separate receipt for my Airbnb for extra charge, but I can provide a receipt that shows the total for my 1 week stay which includes charge for extra night.- Seattle-Krakow
- Economy
- Successful claim
Fridah H
Verified | Aug 20, 2024Amsterdam-Hannover
Economy
Successful claim
Unknown
My name is Fridah. On the 17th August i travelled back from Nairobi to Germany. My layover was meant to be only 1h 30minutes in Amsterdam. My layover changed from the time I have written above to equally 7h. I had my daughter with me. I requested for a voucher on the desk as my compensation for buying food or a drink but i was told they are not responsible for such things. This is not the first time such delays have occurred here in klm 2015 had a similar case whereby i was travelling from the States back to Germany & had to wait again for 7hrs. I requested for a voucher for food within the airport but wasn't granted one. I do like travelling with klm because of its services but now this one has taken a different turn. How can u compensate me & how can u improve on your delays strategy? Those hours are very many considering that when one was booking the flight one had considered the short layover.- Amsterdam-Hannover
- Economy
- Successful claim
Isabel M
Verified | Aug 20, 2024San Jose-Krakow
Economy
Unknown
My luggage was destroyed, I opened a claim with them but after 8 emails they are not replying about how they are going to pay us and for that reason I'm opening this case with you hoping you can support us, thanks.- San Jose-Krakow
- Economy
Arnaud C
Verified | Aug 19, 2024Nice-Amsterdam
Economy
Claim for late flight
Flight KL 1258 Date 08 July 2022 From NCE to AMS Passengers- Nice-Amsterdam
- Economy
- Desired solution
Ivan M
Verified | Aug 19, 2024San Jose-Krakow
Economy
Unknown
2 checked luggage destroy 1 day of work I loosed due to the delay caused (we traveled until next day after arriving in Paris), we should arrive 31-Jul at night but we arrived until Aug-01 at night losing 1 day of work. We got hotel voucher, shuttle, dinner and lunch but nothing for the day I loose at work plus nothing so far to the claim I did for my luggage destroyed.- San Jose-Krakow
- Economy
Patricia S
Verified | Aug 19, 2024Porto-Kirkwall
Economy
Unknown
Flight KL1572 was delayed departing from oporto 8/08 , alternative flight upon arrival was arranged Via Aberdeen , hence we immediately made a booking with Hotel Holiday Inn Express x 2 room 1 night, however were then informed that flight to Kirwell on the 9th had been cancelled , hence we we flown to Edinburgh and booked another Hotel for x 2 room 1 night at the Leonardo Hotel in Edinburgh- Porto-Kirkwall
- Economy
Magne R
Verified | Aug 18, 2024Seattle-Oslo
Economy
No reason given
My travel started in Honolulu Hawaii with KL7093 August 16 to SEA. The original wait was +5 hrs before KL6032 or DL142 should fly at 13:30. this was postponed till 16:10 and then cancelled. The DL142 flight to AMS was too late arriving for me to catch my KL1199 flight to OSL at 09:25. i was rebooked to KL1203 leaving 14:30 - arriving OSL 16:20 - over 5hrs late- Seattle-Oslo
- Economy
Jason T
Verified | Aug 17, 2024Buffalo-Frankfurt
Economy
No reason given
Our family arrived at the Buffalo Airport 3 hours before the flight and found that the flight to JFK was just cancelled. They had no other alternative flights that day and re-routed us on a flight the next day to DTW then to AMS. We stayed overnight in Buffalo. We agreed to be re-routed through Amsterdam vs our original destination of Frankfurt, as this would have been approx 3 hours faster to get back home to Hannover, Germany. When talking about the delay with KLM on the delay issues - they always mention that the flight cancelled was operated by Delta (although we have purchased the ticket through KLM and have boarding passes with KLM). The Delta Confirmation number, if needed, is H8SN4V. Delta has already reimbursed us for our hotel and food for the 24 hour delay - including a 8 hour layover in DTW.- Buffalo-Frankfurt
- Economy
Mihai Z
Verified | Aug 16, 2024Latacunga-Bristol
Economy
The flight KLM1376 had been delayed, yet I arrived on time in Bristol for my connecting flight (KLM1083), just as the gate was closing (it wasn't closed yet!). I was informed that my seat was given to somebody else - even though other people in the same situation as me (same flight to Amsterdam and connecting to Bristol) managed to board just fine. I found myself stranded in Amsterdam, without my luggage, at 10 pm (the airport refused to release my checked-in luggage) that had some toiletries and extra clothes. All shops were already closed when I finished trying to find out what to do next at around 11 pm. KLM did give me a voucher for a night in an airport hotel but that's it. KLM already booked me for the flight next day (24h delay) but due to my own insistence, very early on the next morning I was able to find a different flight, to Cardiff instead of Bristol. However this meant I had to take a train (at my own expense) to get to my original destination. At least this way I would arrive 12h later than planned, instead of 24h. Due to how the tickets are used on TfW I do not have the ticket itself (they are kept in the gate machine when you exit a station) and I didn't think to take pictures at the time. However I provided bank statements for all the payments. If they can't be used that it's fine for me to only get the normal flight delay/denied boarding compensation.
- Latacunga-Bristol
- Economy
Sanjay S
Verified | Aug 13, 2024Delhi-Logan
Economy
Not serving me Veg meal On both sector
I travelled from Delhi to AMS then AMS to Boston. At the time of booking it was clearly mentioned to serve me veg meal i was shocked when I got non veg meal. After my several requests to crew members they did not serve me veg meal. I was hunger throughout the travel I purchased ticke after feedback from my friends and relatives residing overseas. Please look in to the matter and reply accordingly so I could Send you my boarding pass etc. Thank you Sanjay Singla- Delhi-Logan
- Economy
- Loss: β¬500
- Desired solution
Expenses reimbursement
Rahma D
Verified | Aug 12, 2024Amsterdam-Minneapolis
Economy
The flight From Amsterdam was delayed.
My flight from Amsterdam didnβt land in time, due to this reason, I didnβt have enough time to go through security and get to the gate in time. I missed my flight. The customer service at Delta and KLM were very unfriendly and unwilling to help me this was very frustrating. After going back and forth between Delta and KLM for an hour and a half the guy at KLM service desk told me that they canβt help me and that I had to call customer service to get my ticket. I was stuck in London for two days. I didnβt have anywhere to go I had to call family members to come pick me up so I can stay with them. This cost me a lot of mental and financial distress and I would like to be compensated.- Amsterdam-Minneapolis
- Economy
- Desired solution
Sebastian N
Verified | Aug 12, 2024Stavanger-Schonefeld
Economy
Successful claim
No reason given
My flight from Stavanger to Amsterdam was delay and I miss my flight to Berlin. I missed my very important Business meeting in Berlin on saturday morning 06.07.2024 due to stay overnight in Amsterdam. I was in Berlin next day around 18:00 on 06 07.2024. I would like to say that KLM did not give me hotel and etc.- Stavanger-Schonefeld
- Economy
- Successful claim
Godfrey E
Verified | Aug 12, 2024Madrid-Copenhagen
Economy
I cannot really tell what happened because on that very day my luggage has been checking it was when I was about to board the flights that was when the lady ask us to wait then I asked her what is the reason for asking us to wait behind she said because she asked us not to bring the bag a very small bag which was my drugs that I was holding so for that reason we cannot board the flights I pleaded with her and her colleague but she refused us boarding I do not know if she is a resist sorry if I should use that word but that is what I noticed in her because of that issue I miss my appointments wish I suppose to have on Friday thank and have a great day ahead
- Madrid-Copenhagen
- Economy
Heather A
Verified | Aug 12, 2024Gothenborg-San Diego
Economy
Unknown
Due to this 3 hour delay we missed our next flight to San Diego. We have done 6 claims and we are wondering if we need to do one more claim for the last flight. This flight was supposed to leave at 12:15 from Detroit and we would arrive in San Diego around 13:56 but instead we left Detroit at 20:30 and in San Diego around 22:00. So 8 hours late. All of this was due to the fact that the flight from Amsterdam was delayed around 3 hours. Thank you for you assistance.- Gothenborg-San Diego
- Economy
Ian K
Verified | Aug 11, 2024Lagos-Tenerife
Economy
Unknown
The flight was delayed 4 and a half hours. I claimed compensation from KLM but they say that the flight was delayed less than three hours which is completely untrue. There was no explanation, no refreshments. I'm surprised with KLM.- Lagos-Tenerife
- Economy
Petra P
Verified | Aug 11, 2024New York-Prague
Economy
No reason given
the flight was cancelled because our pilot was redirected. He was flying from Atlanta and the flight from Atlanta was delayed 7 hours and when he arrived in New York, our flight was cancelled.- New York-Prague
- Economy
Olga M
Verified | Aug 11, 2024Frankfurt-Bristol
Economy
Lost bag
Lost bag never returned even they promised in airport desk that it will be delivered to us next day or day after.- Frankfurt-Bristol
- Economy
- Loss: β¬5000
- Desired solution
Simon S
Verified | Aug 9, 2024Manchester-Oslo
Economy
KLM sold me a ticket to Oslo
KLM sold me a ticket to Olso with a connection in Amsterdam knowing that the minimum time need to transfer for was 55 minutes, but sold me a ticket that only allowed 40 minutes between flight. When I phoned to discuss it, I was placed in a queue for 2 hours, and then they cut the lines. The lines close at 1730, and I was in the queue at 1645. They left in queue with no hope of an answer for 90 minutes. While queueing I used the chat bot and eventually got through to an agent, who offered to book me on an other flight, but then never did. I have never come across customer service this bad in 40 years of working in customer facing industries - 25 of which were in contact centres. I asked to speak to a manager - that was ignored. I asked for confirmation that I had been booked on the new flight - that was ignored I asked whether I had been actually been booked onto the new flight - and no one has come back to me So now I'm left not knowing whether I should go to Manchester airport for my 0855 flight or the one offered may 1155. When you try an complaint, strangely, complaints a bout customer service isn't one of the options, and if you try another route, their systems block you. Appalling doesn't quite sum up this exeprience.- Manchester-Oslo
- Economy
- Desired solution
Other
Eun C
Verified | Aug 8, 2024Washington-Helsinki
Economy
Unknown
After cancelling flight 8/3 (Sat) they arranged tickets (4) for 8/5 (Mon). No other compensation for that cancellation.- Washington-Helsinki
- Economy
Anna K
Verified | Aug 7, 2024Split-Dublin
Economy
Technical problems
I have missed three full days of work that I couldnβt get paid for 17 hours of payment lost. That is extremely unfair!! Which accounted for β¬215.9 (17 x β¬12.70). This has led to extreme financial stress and inconvenience as Iβm a student in college expected to pay fees, accommodation and for my car etc. this was entirely out of my control if further put stress on my colleagues and manager due to a staff member missing for longer than planned. We arrived home over two days later. Had to spend two nights in Amsterdam when we were supposed to be in Ireland at 11pm on the 11th of July instead didnβt get to Ireland until 12pm on the 13th of July. We stayed two nights in the Radisson blue, was given a voucher for the first night but claiming the money for second night currently. This also lead to financial stress as I had to contact my mum to help pay for the hotel whilst her being a single parent Due to the loss of my father this also lead to ferther financial stress etc. We had to purchase new clean and warm clothes as we had none with us which due to the fact we were On a sun holiday of 36degrees Celsius in split. There was no need for warm clothes over there whereas in Amsterdam it was torrential rain and cold therefore we couldnβt stay in shorts and a shirt. Therefore had to purchase clothing as a basic need ! Therefore I strongly state that I am for sure owed money back for all this further inconvenience. I look forward to hearing from you, Kind regards, Anna Kearney- Split-Dublin
- Economy
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