KLM Royal Dutch Airlines complaints: comments, page 41
2,012 comments
Huwaida I
Verified | Jun 17, 2024Amsterdam-Manchester
Economy
Schiphol- Announcing I was Missing
Dear KLM Team, I am lodging a complaint, to which I need transparent answers. I did check-in online, in-person and I went through the Border Force. Then, at Gate D44 Zone4, one of the staff came to our queue and asked us to come towards the other staff members to check our boarding Pass, which we did. I sat in my seat (21D), while my grandson was in my lap and with me all the way through, from shopping area in the airport to boarding and seating. After a few minutes of seating, the captain announced that we would NOT take off before half an hour, without any explanation. Then, one flight member announced my name to present my name and that I was missing. Then, the same flight attendance, which could easily see me that I was onboard, came to me, and asked me if I were onboard. I said: "As you can clearly see, yes, I am here on my seat and my grandson is on my lap as well". Then, she circled/highlighted something on a piece of paper. This left me anxious and worried and traumatised for the following: 1. Where is confidentiality and privacy? 2. Why did they single me out and consider me missing? I want some form of apology for that traumatic experience, which could show a good intention from KLM side Please advise on the above Looking forward to hearing from you ASAP. Dr Huwaida Issa
- Amsterdam-Manchester
- Economy
Philip P
Verified | Jun 16, 2024
Teesside-Hanover
Economy
Lost Luggage ( Flight Booking Ref: 7KTP8J )
Early flight out of Teesside was delayed & that made tight connection via Schiphol that my luggage didn't make. I was advised my luggage would arrive later that evening on the last flight (& it did) & be delivered to my hotel (it did not). I actually asked the KLM agent if I could drive up to the airport to collect my own luggage as it wasn't far but he said the automated process wouldn't allow it & it had to be delivered by courier. The luggage arrived a whole 24 hours (evening of the next day) later that what I had been advised by KLM. I struggled with my next day presentation wearing the same clothes I had travelled in & wore the whole previous day/evening & it was so avoidable if I had been allowed to collect my luggage that first evening.- Teesside-Hanover
- Economy
Aziza W
Verified | Jun 12, 2024Washington-Amsterdam
Economy
Baggage fee
I am writing to express my dissatisfaction with the recent experience my husband (Said Yusof Wayezi) had with KLM. He departed for Amsterdam yesterday on flight Number KL652 from Dulles International. Before his departure, he informed me that he was unexpectedly charged $120.00 for baggage. This charge came as a complete surprise to him, and he was caught off guard. When he inquired about the reason for this excessive fee, the representative informed him that it was because he had not checked in online and had not indicated the number of bags he would be carrying. However, my husband never received any emails or texts from KLM Airlines advising him to check in online or declare his baggage in advance. This lack of communication from KLM is very concerning and reflects poorly on your business practices. Due to this oversight, my husband (Said Yusof Wayezi) was extremely upset and felt unfairly treated. Given that he never received any notification regarding online check-in or baggage declaration, I strongly believe that he should be refunded the full amount of the baggage fee. Thank you for your time and attention to this matter. I look forward to your prompt response and a satisfactory resolution. Sincerly, Aziza Wayezi- Washington-Amsterdam
- Economy
- Loss: β¬111.53
- Desired solution
Refund
Deborah B
Verified | Jun 6, 2024Phoenix-Kilimanjaro
Economy
Delayed baggage and stolen items
We didn't get our bags for 2 days after arriving in Tanzania. When we got our luggage, we found that items were stolen, including toiletry items of moisturizer and shampoo, a light rain coat, bug spray, three t-shirts and cash totaling $250.- Phoenix-Kilimanjaro
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Wieland L
Verified | May 31, 2024Teesside-Schonefeld
Economy
Successful claim
Technical problems
Hier die Antwort von KLM auf meine Bitte nach EntschΓ€digung der HotelΓΌbernachtungskosten. C-8053895 Dear Wieland Liebmann, Thank you for your email dated 31 May 2024, regarding your journey. I am sorry to learn of the difficulties you encountered on your trip. I am sorry that your flight from Teeside to Amsterdam on 29 May 2024 was delayed due to air traffic reasons. However, the reason for this cancellation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply. Also, we have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance; therefore, I cannot respond favourably to your request. Once again, please accept my apology for the inconvenience you experienced. We look forward to serving you under better circumstances. Despite this unfortunate experience, we hope to see you on board our flights again soon. We value your loyalty to us. Best regards, Rishav Chakraborty KLM Customer Care Achtung: Der Grund der VerspΓ€tung war nicht nur der viele Flugverkehr, sondern hauptsΓ€chlich das technische Problem des Flugzeuges vor dem Start in Teesside. Daraufhin hatte ich meinen AnschluΓflug nach Berlin in Amsterdam nicht erreichen kΓΆnnen und war gezwungen am Flughafen in einem Hotel zu ΓΌbernachten. Mein neuer Flug nach Berlin startete dann am 30.05.2024 frΓΌh um 7Uhr und landete in Berlin 8:15 Uhr anstatt am 29.05.2024/20:30 Uhr. KLM stellte mir online ein Verzehrvoucher i.H.v. 15,-EUR aus, welchen ich am 30.05.2024 vor meinem Abflug nach Berlin einlΓΆste. Am KLM Desk erhielt ich ein Formular, wie ich meine Mehrkosten bei KLM anmelden kΓΆnne. In Berlin muΓte ich noch 40,-EUR Mehrkosten fΓΌr das Parken bezahlen.- Teesside-Schonefeld
- Economy
- Successful claim
Daniela G
Verified | May 28, 2024Porto-Gothenborg
Economy
No reason given
Original flight from Porto (Portugal) to Amsterdam (KL 1572) and after to Gothenburg (KL 1235) on 21/05/2024 Flight KL 1235 was canceled (e-mail received at 13:28 - less than 3h before the flight) Flight KL 1235 was re-schedule to another flight with a stop in Stockholm: 1) Amsterdam to Stockholm (SK 1556) 2) Stockholm to Gothenburg (SK 0171) Due to weather conditions flight SK 1556 was delayed and because of that I missed the flight from Stockholm to Gothenburg (SK 0171). The flight from Stockholm to Gothenburg was re-scheduled for the day after (SK 2151). I should have arrived to Gothenburg at 17:45 on 21/05/2024 and with all the cancelled and delayed flights I arrived on 22/05/2024 at 09:25 (almost 16h of delay). I was more than 1 hour late for an important business meeting. All the above caused a huge amount of stress, few hours of sleeping, lack of proper meals, among other unpleasant circumstances. Beside the e-mail received, KLM gave no explanation and all the procedure for the re-scheduling was done in a machine at the airport. Additionally, my flight back from Gothenburg to Porto (KL 1230 and KL 1573) was also canceled. However this time the flight information was sent by e-mail in the day before and the original flight was re-scheduled to a similar flight (LH 0813 and LH 1178), with no delays on the arrival.- Porto-Gothenborg
- Economy
Giorgi K
Verified | May 28, 2024Vienna-Gothenborg
Economy
Influence by other flights
Flight to AMS was heavily delayed, therefore I missed flight to GOT and was rebooked to later flight, with arrival time later than 3 hours.- Vienna-Gothenborg
- Economy
Loretta S
Verified | May 28, 2024Budapest-Amsterdam
Economy
Weather conditions
KLM rebooked us 2 days later despite having 6 BUD-AMS flights which were still operating. This would have caused us to miss our Delta flight back to the states. I had to buy a new ticket still on KLM but through their partner airline Delta to get from BUD-AMS a day sooner. Which clearly shows that they did not rebook me on the next available flight. I tried to get compensation for the new ticket as promised by a KLM reservation agent but I was denied by customer care. I tried to explain that I was on hold with KLM for over 2 hours and could not contact an agent. We purchased a seat on an earlier KLM flight with their partner Delta. When I finally got in touch with a KLM agent on the phone I was promised that we would be reimbursed for the difference between the original ticket and the new ticket. I opened a claim with KLM 3 days later and they have denied me stating they won't reimburse me the difference we had to pay for the new flight on their own airline because it was purchased through Delta their partner. I have denied any compensation for the new ticket that we had to buy to get home- Budapest-Amsterdam
- Economy
Angel P
Verified | May 28, 2024Accra-New York
Economy
Technical problems
they offered a voucher through the agent telling us at the airport but i never got it. I didnβt sign anything- Accra-New York
- Economy
Betty D
Verified | May 27, 2024Amsterdam-Newcastle
Economy
My husband and I were downgraded from Business to Economy cl
We paid $988.90 each for our return flight form Amsterdam to Newcastle. We submitted a claim, ID002-786DAB9C1744, for compensation. We received $246.39 each. The economy standard plus fare for next year, similar dates and same times, is $550 return, a difference of $438.90 from our business fare. This is the amount we should have received or at the very least the 30% that is listed on their website for downgrading.- Amsterdam-Newcastle
- Economy
- Loss: β¬280
- Desired solution
Refund
Beah S
Verified | May 27, 2024Amsterdam-Gdansk
Economy
No reason given
Just got a notification that the flight was cancelled- Amsterdam-Gdansk
- Economy
Hendrik B
Verified | May 25, 2024Vancouver-Johannesburg
Economy
My flight was book and paid in advance. I received conversation e-mails from the airline. I arrive early for chekin. They could not check in, problem with the booking or system. After 3.5 hours they admit they can't fix it and have to cancel. It was too late for the flight. The only next flight had 22 hours overlay, the only possible flight out or stuck for unknown time. I accept. My visa expires 28th May. I also had a bus reservation in Johannesburg to up North that I had to extend. The next trip is on Monday morning. A 19 hour travel became 40 hour overlay, since I arrived for check in. Also restaurant food for 40 hours on the air port. Take it or leave
- Vancouver-Johannesburg
- Economy
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