KLM Royal Dutch Airlines complaints: comments, page 38
2,012 comments
Marko R
Verified | Oct 25, 2024
Zagreb-Dublin
Economy
No reason given
My flight from Zagreb was delayed, causing me to miss my connection from Amsterdam to Dublin. They provided a new flight but arrived over three hours late, which led to me missing several business meetings.
- Zagreb-Dublin
- Economy
Aaro Γ
Verified | Oct 25, 2024Helsinki-Birmingham
Economy
Weather conditions
Missed the connective flight to Birmingham due to first plane being so late. The later connection from 1930 was also delayed, which made me arrive to the final destination 4 hours later than I was originally supposed to.- Helsinki-Birmingham
- Economy
Rehman A
Verified | Oct 25, 2024Amsterdam-Islamabad
Economy
Baggage Damage Claim - Ticket No. 0746079052982 (6CNBJo)
Dear KLM Customer Service, I hope this message finds you well. I am writing to follow up on a complaint I lodged regarding the damage to my baggage during my flight from AMS to DXB on October 12, 2024 (ticket number: 0746079052982, Booking 6CNBJo). Upon my arrival at Islamabad International Airport, I discovered that one of my bags was completely torn, and the other was partially damaged, with a broken wheel. Additionally, several important items inside the torn bag were damaged as well (including some gifts that were purchase for my wife). I reported the issue to an officer at the airport, who provided me with a form (a copy of which is attached), and I was informed that I would receive further communication from the airline within a few working days. Unfortunately, I have yet to receive any updates. Given the significant damage to both bags and their contents, I kindly request compensation of 600 USD to cover the cost of replacing the unusable bag, repairing the second bag, and replacing the damaged items, including some gifts that were purchase for my wife. For your reference, I have attached images of the damaged bags. I appreciate your attention to this matter and look forward to your prompt response.
- Amsterdam-Islamabad
- Economy
Aaro Γ
Verified | Oct 25, 2024Helsinki-Birmingham
Economy
Problems at airport
Flight from Helsinki and from Amsterdam were delayed causing me to arrive to Birmingham 4 hours later and missing customer meetings- Helsinki-Birmingham
- Economy
Elizabeth L
Verified | Oct 24, 2024Amsterdam-Schonefeld
Economy
Successful claim
Technical problems
Had to fly to Frankfurt then another flight to Berlin. 12 hours late. Had to take taxi at the 23:00.- Amsterdam-Schonefeld
- Economy
- Successful claim
Tony D
Verified | Oct 24, 2024Amsterdam-London
Economy
Flight attendant caused potentially severe safety issue
I paid extra for an emergency exit for extra space. The passenger next to me did not show up. The paasenger behind me moved his seat next to mine which the flight attendant allowed because he 'has long legs.' I also do, and thats why i paid extra for the emergency exit. I would like to be refunded the difference for choosing the emergency exit since apparently having long legs is a qualifying condition to get it for free as per the flight attendant. Of note this was a safety risk for the flight as she collected consent and provided info about the emergency row to those who were in their assigned emergency seats way before giving permission for this other passenger to move up. This passenger did not receive safety instructions for the emergency row nor provided consent to help in case of an emergency. I was not able to get the flight attendants name as she was standing at the back of the plane when deplaning. Dirty blonde female in her 40s or 50s- Amsterdam-London
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Hartley L
Verified | Oct 24, 2024Birmingham-Amsterdam
Economy
Influence by other flights
Please let me know if you need hey childrenβs passport copies for the claim, as I only have a clout of my passport to khans.- Birmingham-Amsterdam
- Economy
Sergej B
Verified | Oct 24, 2024Manchester-Palanga
Economy
No reason given
As per KLM info the flight cancelled due to weather. We have checked, weather was good. No any service or help provided by KLM. Arriving time to final destination 24:00 23/10- Manchester-Palanga
- Economy
Philippa V
Verified | Oct 24, 2024Birmingham-Amsterdam
Economy
Influence by other flights
Yes, the flight was delayed a few times and therefore I was inconvenienced in getting my. Two young children black to their mother in. the Netherlands. As first the ground team would not let us on the flight, in a Birmingham, so we had more stress on top of the delays.- Birmingham-Amsterdam
- Economy
Hina Saleem B
Verified | Oct 23, 2024Newcastle-Rome
Economy
Influence by other flights
As my husband total flights delayed by 6 plus hours with one day lost of a 4 day vacation. Plus attractions tickets voided.- Newcastle-Rome
- Economy
Abdullah Waqar Ahmad Q
Verified | Oct 23, 2024Newcastle-Rome
Economy
Influence by other flights
Multiple delays across connecting flights whole day of a 4 day vacation and 48 euro in colosseum tickets wasted with no chance to book colosseum tickets unless booked via private vendors for 160 euros. Currently second flight delayed again (kl 1605) now scheduled to depart at 1555hours wait eta 1800 hours Rome local time.- Newcastle-Rome
- Economy
Sandra S
Verified | Oct 22, 2024Amsterdam-Dublin
Economy
Weather conditions
Regarding my flight Sunday with KLM to Dublin which was diverted. I am a single mother and was depending on a babysitter while I left on said trip, although I understand the storm and cause for diversion was in no way a fault of the airline or the wonderful cabin crew we had, the attempted landing and diversion did cause a lot of stress and worry, I thankfully was eventually given the option of a flight to Amsterdam from Manchester and then on to cork, which I had to get alternate travel arrangements from as I live in Clare on the west of Ireland.Β I have filed for a refund for compensation as I was back in Ireland over 10 hours after the original plan. As well as this, my baggage was left in Amsterdam on the route home also after being assured by a number of different workers in Schiphol that my bag would be sent directly back to cork for me. I also had to pay for a babysitter for extra hours and funding for the drive from cork back to Clare which amounts to at least 100β¬. I also had to cancel my travel back from Dublin to Clare which cost me 18.50 in a bus ticket. I was advised in a previous email I would be entitled to compensation.- Amsterdam-Dublin
- Economy
Sandrine L
Verified | Oct 22, 2024Amsterdam-Atlanta
Economy
Deny changing seat
I am disabled and requested to change seat as I was in pain, the flight assitante didnβt accommodate me and rather made fun of me. I couldnβt sleep during the flight and was extremely uncomfortable.- Amsterdam-Atlanta
- Economy
- Desired solution
Refund
Patricia H
Verified | Oct 20, 2024Venice-Hamburg
Economy
The flight was delayed because the crew arrived since the taxi driver did not arrived, this was communicated by the pilot to everybody on the plane. I have contacted the airline for compensation and they claimed the flight was late due to air traffic control which is NOT CORRECT and it is misrepresentation of the facts
- Venice-Hamburg
- Economy
John G
Verified | Oct 19, 2024Amsterdam-Lagos
Economy
Influence by other flights
I was meant to be at a native wedding on sat19th October for my family but I couldn't make it. I missed the wedding as a result- Amsterdam-Lagos
- Economy
Kristy O
Verified | Oct 18, 2024Newcastle-Nice
Economy
Problems at airport
Loretta Bidwell the lead passenger explained in detail. We got split from our party and lost one full day of our trip. Arrived late Saturday evening to then leave for home Monday morning. Literally 36 hours in our destination. Even though other flights were showing availability on line for us all to depart on the Friday.- Newcastle-Nice
- Economy
Jassy W
Verified | Oct 18, 2024Newcastle-Nice
Economy
Problems at airport
We were delayed taking off from Newcastle, a group of 9 if us. We were told on the announcement that we would make our connecting flight. Others were told they have to be very quick to make theirs. We got off the plane, were not given any priority and had to run all the way across to the other side of the airport where they told us the gate had just closed and would not allow us to board. We then had to go all the way to the other side of the airport to be told they could not get us to Nice until the next day. 3 of the party were able to get flights arriving late in Nice via Paris. The other 6 including myself had to get a flight to Paris and onto Nice the next day and got to our accommodation about 6:30pm. We therefore had lost about 2 days of our trip. We were there for a hen do and the dinner was booked for the Saturday and we literally arrived, changed and went out. It was supposed to be a special few days catching up but ended up being a weekend of stress spent in airports. The flight back had a 40 minute gap to get off and board another plane. We changed these tickets as there was no way we would have made it and would have been stranded in Amsterdam again. They should not be allowed to book these connecting flights with such a small gap in between. The hotel in Amsterdam was full of KLM customers in the same situation. Instead of arriving mid-day on the Friday, we landed about 5:30pm on the Saturday in Nice. The airline actually said the connecting flight gap was too small. The airline put us in a hotel in Amsterdam which was a nice hotel but not where we were supposed to be. I did not contact the airline directly but the person who made the booking did and was told there was nothing further they could do.- Newcastle-Nice
- Economy
Rohitha S
Verified | Oct 17, 2024Dallas-Fort Worth-Hyderabad
Economy
Cancelling the flights jus for extra money
I have booked flight from Dallas to Hyderabad and they have cancelled the flight and i dint get any email also that the flight is cancelled now they are not matching another flight with same price. This is jus to loot money from customers. and the customer support disconnects the call in the middle as she cant answer my questions. One of the worst experiences i've ever had- Dallas-Fort Worth-Hyderabad
- Economy
- Desired solution
Expenses reimbursement
Barbara T
Verified | Oct 16, 2024Warsaw-Edinburgh
Economy
Successful claim
Weather conditions
Our flight from Amsterdam to Edinbourg was cancelled, It was around midnight, we had to find a hotel on our own, went there for few hours and had to come back to the airport in the morning. Very exhausting. We had to take taxi and uber, ate on the airport (no bills for that). We had to completely change our schedule for this short trip and lost a convinient hotel booking in EDI, had a problem with renting a car.- Warsaw-Edinburgh
- Economy
- Successful claim
Abosede O
Verified | Oct 16, 2024Lagos-Amsterdam
Economy
No reason given
I got to the airport and noticed a Tyre on my bag is broken, which made it very difficult for me to transport due to the kg of load it contained. Now the bag has gotten worse. I'm in Switzerland currently and I don't have enough money to purchase a new bag. Most things in Swiss are expensive. I arrived in Geneva late in the night too.- Lagos-Amsterdam
- Economy
Bethany S
Verified | Oct 15, 2024Chicago-Newcastle
Economy
Successful claim
No reason given
Supposed to have a 1 hour layover but it took till 17:40 (55 minutes more) till we departed so it made me miss the flight and then had a 6 hour layover in Amsterdam.- Chicago-Newcastle
- Economy
- Successful claim
Abdul G
Verified | Oct 10, 2024Lagos-London
Economy
it over 48hrs that my bag hasn't been deliver to my address my work id and laptop is inside this Bag have been enable to go to work has i dont have my work id or my work latop
- Lagos-London
- Economy
Rosemary B
Verified | Oct 10, 2024London-Lima
Economy
Delayed baggage
Arrived Lima no Luggage for 5 days there were 7 of us with no luggage. Once we arrived Lima at Lima had to go shopping.
- London-Lima
- Economy
- Loss: β¬30
- Desired solution
Aino L
Verified | Oct 8, 2024Helsinki-Nice
Economy
Weather conditions
We werenβt able to land in Nice due to bad weather. We flew above Nice for a while until we flew to Montpellier and waited there until the weather got better. We arrived in Nice at 15.20 instead of 11.30.- Helsinki-Nice
- Economy
Katariina Y
Verified | Oct 8, 2024Helsinki-Nice
Economy
Weather conditions
We were unable to land in Nice due to bad weather. We flew around Nice for a while and later landed in Montpellier where we waited until the weather would be better. We arrived in Nice at 15.20.- Helsinki-Nice
- Economy
Rafaela C
Verified | Oct 6, 2024Porto-Houston
Economy
Influence by other flights
The flight from OPO to AMS was delayed by 50minutes, causing me to lose my flight from AMS to IAH. The night prior, when told there was going to be a delay on my flight to AMS, I contacted them on WhatsApp and on FB messenger with no avail. I asked them if there was a flight I could take on the night of Pct 5th, and there was one at 8:55, but they didnβt let me know or give it to me as an option. Once I arrived in AMS on my delayed flight, I got a message that my flight was now changed, heading to Salt Lake City with a layover off 5h, and then Iβd fly to Houston. This caused me to lose over 7h of my stay in Houston where I had an AirbnB booked to spend Sunday with my friends. I also lost out on the 60β¬ I paid for my seat for my flight from AMS to IAH, and had to have dinner at the Airport which cost me 47$.- Porto-Houston
- Economy
Ferdinand P
Verified | Oct 6, 2024Amsterdam-London
Economy
Weather conditions
We received a cancellation at 04:44 am of our flight at 10:20, alledgly because of weather conditions in Londond. KLM rebooked us to a flight at 17:30 with a British Airways plane. However other KLM flights to London between 10:00 and 11:00 am only had a short delay. Our request for compensation was answered with a standard "brush off" answer. We were to meet friends in London who were there for only a short amount of time. That meeting was now really short.- Amsterdam-London
- Economy
Peter F
Verified | Oct 6, 2024Amsterdam-Budapest
Economy
Successful claim
Weather conditions
I had a booking via a third party travelperk.com to flight KL1369 on the 27th of Sept - 17:00. Amsterdam - Budapest. Arrived to the port in time, saw on the screen that the flight was cancelled. KLM automattically rebookex me next day 14:25 same lane direct flight. No alert was sent to me in other channels on the cancellation like sms or app. Customer care could not really advice to me anything at Schiphol. They sent me to the Kiosk to follow the instructions that i find there. Because i had no information about the cause of the cancellation at that time, i followed the steps that adviced me to book hotel, saying they will refund. Same applies for meals kiosk offered me meal for 25 eurs per day. So i booked a hotel for reasonable price assuming that it will be payed back later by KLM. They refused to do that after i submited the claim because of weather condition.- Amsterdam-Budapest
- Economy
- Successful claim
Ted Mcguire G
Verified | Oct 5, 2024Amsterdam-Atlanta
Economy
Successful claim
Our final flight, AMS to ATL flight DL 9374 of Sep 10 was cancelled. We were notified while still on the previous flight (DL 9490). KLM rescheduled us to a flight early the following morning, Sep 11. I believe this was KLM 1401.
- Amsterdam-Atlanta
- Economy
- Successful claim
Karen L
Verified | Oct 3, 2024Amsterdam-Glasgow
Economy
Our party of 3 were delayed on both our flights from Munich to Amsterdam and Amsterdam to Glasgow. The delays resulted In us not getting into Glasgow until after 21:00hours as opposed to 15:35 The KLM air crew were unsupportive of helping those with connecting flights to disembark first resulting in more stress and in turn missing the connecting flight
- Amsterdam-Glasgow
- Economy
Karen L
Verified | Oct 3, 2024Munich-Glasgow
Economy
Our party of three passengers were delayed in Munich for almost 2 hours before getting to Amsterdam and instead of being allowed off the plane first to prevent missing the connecting flight we were left stressing about the flight. We were then given alternative flights for the following day which was unsuitable due one of the passengers health conditions. We then had to visit the transfer desk to seek help . Once given alternative flights on the same day we were due to travel we were further delayed for those flights. Our original return time to Glasgow was due to be 15:35 but we did get into Glasgow until approx 21:00
- Munich-Glasgow
- Economy
Darren B
Verified | Oct 3, 2024Glasgow-Dubai
Economy
No reason given
Good morning, I am writing this email due to the experience we have had whilst travelling with love holidays which has been a complete disaster an our holiday ruined. Firstly I had checked with love holidays the day before flying re our luggage allowance as it wasn't appearing on KLM check in webpage that we had the advised luggage allowance paid for through love holidays, I was advised these where added and that there will be no issues at the airport your staff member advised on the very unlikely chance this wasnβt the case we kept our receipts and claimed back through love holidays ( Iβm sure you will understand this isnβt exactly feesable before travelling) On arrival at the airport we faced the embarrassment of arriving at the desk to be told we had no luggage booked, Without the funds to cover this I had to step aside after waiting over 40 mins at KLM check in desk and have a relative transfer me the money to cover, I was advised this would see us through on our return flight also. Our outgoing flight was then delayed which meant we missed our connecting in Amsterdam to travel to Dubaiβ¦ KLM gave us a 15 euro voucher each to spend in the airport with a 9 hour delay until our next flight, again not acceptable we again had to ask for more funds to be transferred over by a family member whilst we lay in the airport until our next flight, this resulted in us losing our first night of the holiday in the hotel. On arrival in Dubai our cases where then lost as well as our airport pick up then being cancelled (non refundable). we had to file a missing baggage reference and where sent on our way with little to no information of when we will receive them. Again we then had to pay additional expense to travel from the airport to the hotel. On arrival in Dubai after travelling 24 hours in the same clothing we then had to pay out additional money for clothing to cover us for the first day(s). We spent the first 3 days of our holiday in the same clothes we had bought and had to cancel reservations and plans we had made for the first few days of our trip. We spent those days calling airlines and back handlers with no information being given to us when we should expect them. On day 3 of our holiday our cases turned up there was no urgency from the airlines or responsibility being taken between KLM or Emirates and we had to chase this constantly ourselves. We where advised they could/may be delivered the following day but again no time or guarantee . As we could not waste anymore days of our holiday we traveled to the airport ourselves to collect these (another expense) we waited 40 mins in the airport to revive them. In between times I had filed a complaint with klm due to the hassle and delay times to revive an email back advising they would not be compensating us for anything. We have returned from holiday today. On arrival at the airport again no bags booked on, not only that the cases of course had gained some weight as we had to buy more clothing, toiletries etc to compensate for the lost luggage on the way out and we where charged Β£400 !!! Again this had to be borrowed from a family member and not the bill you would be expecting on your way home from what was already a disastrous holiday. On arrival at Glasgow this morning my partners case has been lost again for a 2nd time !!!! The whole holiday experience has been completely ruined I have faced nothing but embarrassment and stress on what should have been a relaxing break. We are now further in debt to relatives for additional costs and no one seems to be taking responsibility. I sincerely hope we can be compensated for this upset and humiliation. Also my phone bill is Β£150 pounds on top of my usual from making calls to airlines and airports regarding the mess up!- Glasgow-Dubai
- Economy
Erika S
Verified | Oct 3, 2024Billund-Vienna
Economy
Successful claim
Technical problems
We found out the flight to Vienna was cancelled when we landed in Amsterdam and we were put on the next flight to Paris, then from Paris to Vienna (the flight to Paris was late and we had a 20min connection to the next flight which was stressful and involved impromtu sprinting). We were 4 hours late to the final destination. We would have preffered to be put on the 11am flight to Vienna next day but we were told it was fully booked and we were not provided with any food/accomodation vouchers. In the end we spent more money on food and transportation than we planned given the delay.- Billund-Vienna
- Economy
- Successful claim
Constantin S
Verified | Oct 2, 2024Schonefeld-Billund
Economy
Successful claim
The fitst plane arrived late in Amsterdam, I ran to my next connection and when I got at the gate, with 15 min before departure, the gate was already closed. They re-booked another flight.
- Schonefeld-Billund
- Economy
- Successful claim
Megan W
Verified | Oct 2, 2024Glasgow-Dubai
Economy
No reason given
whilst travelling with love holidays which has been a complete disaster an our holiday ruined. Firstly I had checked with love holidays the day before flying re our luggage allowance as it wasn't appearing on KLM check in webpage that we had the advised luggage allowance paid for through love holidays, I was advised these where added and that there will be no issues at the airport your staff member advised on the very unlikely chance this wasnβt the case we kept our receipts and claimed back through love holidays ( Iβm sure you will understand this isnβt exactly feesable before travelling) On arrival at the airport we faced the embarrassment of arriving at the desk to be told we had no luggage booked, Without the funds to cover this I had to step aside after waiting over 40 mins at KLM check in desk and have a relative transfer me the money to cover, I was advised this would see us through on our return flight also. Our outgoing flight was then delayed which meant we missed our connecting in Amsterdam to travel to Dubaiβ¦ KLM gave us a 15 euro voucher each to spend in the airport with a 9 hour delay until our next flight, again not acceptable we again had to ask for more funds to be transferred over by a family member to buy dinner whilst we lay in the airport until our next flight, this resulted in us losing our first night of the holiday in the hotel. On arrival in Dubai our cases where then lost as well as our airport pick up then being cancelled (non refundable). we had to file a missing baggage reference and where sent on our way with little to no information of when we will receive them. Again we then had to pay additional expense to travel from the airport to the hotel. On arrival in Dubai after travelling 24 hours in the same clothing we then had to pay out additional money for clothing to cover us for the first day(s). We spent the first 4days of our holiday in the same clothes we had bought and had to cancel reservations and plans we had made for the first few days of our trip. We spent those days calling airlines and back handlers with no information being given to us when we should expect them. On day 4 of our holiday our cases turned up there was no urgency from the airlines or responsibility being taken between KLM or Emirates and we had to chase this constantly ourselves. We were advised they could/may be delivered the following day but again no time or guarantee . As we could not waste anymore days of our holiday we traveled to the airport ourselves to collect these (another expense) we waited 40 mins in the airport to retrieve them. My partners case arrived smashed handles broke wheels missing. In between times of this all going on I had filed a complaint with klm due to the hassle and delay times to receive an email back advising they would not be compensating us for anything due to this being classed as βextraordinary circumstancesβ which have not been explained We have returned from holiday today. On arrival at the airport again no bags booked on, not only that the cases of course had gained some weight as we had to buy more clothing, toiletries etc to compensate for the lost luggage on the way out and we where charged Β£400 !!! Again this had to be borrowed from a family member and not the bill you would be expecting on your way home from what was already a disastrous holiday. On arrival at Glasgow this morning my partners case has been lost again for a 2nd time !!!! The whole holiday experience has been completely ruined I have faced nothing but embarrassment and stress on what should have been a relaxing break. We are now further in debt to relatives for additional costs and no one seems to be taking responsibility. . Compensation i believe we are due at a minimum Expense of having to pay for luggage on check in Delayed flight for more than 7 hours Lost baggage Airport transport due to missed transfer Loss of first night In the hotel Items bought to replace lost luggage 4days worth of phone calls/phone bill Transport to and from airport to recover luggage Broken suitcase First 4 days of our holiday missed/ruined Return baggage again had to be payed for Loss of suitcase on arrival- Glasgow-Dubai
- Economy
Julian P
Verified | Oct 2, 2024Milano-Bristol
Economy
Lost luggage followed by terrible service verging on fraud
Appalling company to deal with. KLM lost my luggage recently on a flight back from Milan and the Italian Lakes. Mistakes happen, and it was likely a separate company that lost the bag. These things can happen but it is KLMs responsibility. What has been disgusting has been their dealing with the matter. They genuinely could not care less. I actually got engaged on my trip to Italy and there were some really sentimental items that were lost. These canβt be replaced monetarily but at least some degree of courtesy would have gone a long way. Instead, they stated that I cannot claim for lost items unless I provide all receipts. Who keeps receipts for all their clothes, toiletries, shoes and luggage etc?? Impossible! They instead sent a token amount and closed the case without telling me. I kept emailing and they never replied. Eventually I phoned to complain and after waiting for half an hour the guy explained he would reopen the case and relay my questions. A week later I got a short negative email and again no response. Long story short, theyβve closed the case three times now for an ongoing claim. Iβm trying to find out the process of how to submit the few receipts I have but they wonβt answer the question or reply to emails. A clear tactic to confound the matter. Iβve never experienced such a blatant disregard for customer care.- Milano-Bristol
- Economy
- Loss: β¬4500
- Desired solution
Expenses reimbursement
Carmen P
Verified | Oct 1, 2024Amsterdam-Atlanta
Economy
Successful claim
Don't remember
Our travel contained two flights to get to our final destination. First one day before the actual departure, our flight was cancelled. We received another alternative flight schedule to get to our final destination, but via Atlanta instead of via New York, JFK. The alternative flight would depart at 17.05 from Schiphol (Amsterdam), four and a half hours later then our original flight. The alternative connecting flight to Rochester would leave at 21.57. If everything went smoothly we would be able to make use of our reservation at a hotel in Rochester. But there was another delaying event. We already embarked in the plane to Atlanta, but we could not depart. There was a technical problem that they had to fix. It took in total 4.13 hours waiting in the airplane before we could depart. We arrived at Atlanta 3.40 minutes later than the original flight schedule mentioned. So we missed our connecting flight to Rochester. In the mean time it was in the middle of the night. We were taken care of by the travelcompany by offering us a hotel in Atlanta and some vouchers for breakfast. This was OK. Because we could not make it to Rochester the day we were supposed to arrive there, we could not make use of the reservation in the hotel in Rochester. We were nevertheless charged with the costs for a one night stay in this hotel of 163 euro. We finally arrived at our final destination one day later at 12.35 hours We are now trying to get compensation.- Amsterdam-Atlanta
- Economy
- Successful claim
Tatiana P
Verified | Sep 30, 2024Zurich-Mexico City
Economy
I was given zero attention in the Amsterdam airport
My flight from Zurich to Amsterdam, KL1926, was about an hour late and therefore I missed the connecting flight AM0026 from Amsterdam to Mexico City. Thus, I had to spend the whole night at the Amsterdam airport without receiving any support or attention from KLM, the company that was responsible for that delay. Surprisingly, from 22:30 p.m. to 6:00 a.m. there is no one there who can attend you or help you.- Zurich-Mexico City
- Economy
- Loss: β¬50
- Desired solution
Saad A
Verified | Sep 30, 2024Riyadh-Newcastle
Economy
Weather conditions
The airline was contacted and they refunded the expenses however, they claimed that the cancellation was due to extraordinary weather which is not true and I provided them with evidence that there was flights at the same time and they refused to refund me.- Riyadh-Newcastle
- Economy
James W
Verified | Sep 29, 2024London-Amsterdam
Economy
Problems at airport
Our flight was cancelled as we arrived at airport KL1006 due to leave at 11.45. Rebooked onto KlL1010 at 2.45 .flight kept on being delayed eventually left at 17.05, 5hours 20 minutes late. So we waited 7 hours at LHR. They gave us a voucher for Β£9 for food, but there was nothing worth buying. It meant we missed our train to Zwolle, our friends eventually collected us and drove us to our hotel van de Velk at Speer. Instead of arriving at 4 pm we arrived at 22.30 by which stage the kitchen was closed. Not an easy journey for two people of 82 and 79 years old.- London-Amsterdam
- Economy
Yvonne N
Verified | Sep 28, 2024Nuernberg-Los Angeles
Economy
Weather conditions
Airline provided overnight stay at hitel With dinner and breakfast and re booking for the following day 28th Sept- Nuernberg-Los Angeles
- Economy
Brian M
Verified | Sep 28, 2024Glasgow-Prague
Economy
Problems at airport
The plane was late to arrive in Glasgow and KLM cabin crew on the flight from Glasgow to Amsterdam said it was a knock-on effect of the previous flights the plane was working that day being delayed. I asked if it was weather related and they said they didnβt know, the KLM customer service staff at Schiphol said they didnβt know what caused the delay to the flight from Glasgow. We missed the connection in Amsterdam for Prague and we were told that they could only put us on a flight to Prague via Frankfurt the next morning, We were given a food voucher and put up in a hotel for the night but had to be back at the airport at 6am on 06th September. Flying via Frankfurt was just over 1600km so can we ask for the compensation for that journey length. Arrived in Prague on 06th September at 11:03. In the end, the Glasgow to Prague travel took 18hours and 20mins. Should have been 4hours and 10mins There were 12 people in our group and 8 out of 12 bags didnβt arrive in Prague. We also incurred an additional cost for an additional bus rental to take us to our final destination, Turnov. We had a bus booked to take us to Turnov on the 05th but we didnβt arrive in Prague. We arrived in our final destination in Turnov 1 day late and we missed the first day of the ice hockey tournament we were participating in, as 8 people didnβt have their sports equipment, we couldnβt play. 7 bags arrived around midnight. This cost us β¬100 a day per person to take part so that was a loss to me/the group. 1 bag didnβt arrive until after midnight on Saturday 07th September. Going via Frankfurt to Prague was a concern for us with all the bags but KLM staff said our bags should make it OK. 9 of our bags also got stuck in Amsterdam on the way home on 09th September and we didnβt get them until late afternoon/early evening on the 10th September.- Glasgow-Prague
- Economy
Scott L
Verified | Sep 26, 2024Amsterdam-Copenhagen
Economy
Successful claim
Technical problems
My flights were disrupted causing me to be late for work. Then they lost my luggage so I had to buy new clothes. Then I was brought someone elseβs luggage which I then had to go back to the airport and make a new claim because mine was closed when they brought the wrong luggage.- Amsterdam-Copenhagen
- Economy
- Successful claim
Emily E
Verified | Sep 26, 2024Washington-Split
Economy
No reason given
The cancellation delayed me by 30 hours, with lots of misinformation and disorganization at the airport between the airlines to try to get a ticket rebooked. I had jobs and activities planned for my layover in Amsterdam that were missed due to this cancellation. This compensation is important to me for that. I appreciate the ease of this application.- Washington-Split
- Economy
Ana Fernanda Z
Verified | Sep 25, 2024Gothenborg-Tampico
Economy
Successful claim
No reason given
First flight was delayed changing all the connections we had. Furthermore, it made the fiest connection over 7hrs and the second over 8hrs.- Gothenborg-Tampico
- Economy
- Successful claim
Gregory H
Verified | Sep 24, 2024Schonefeld-Billund
Economy
Technical problems
The flight was delayed because of a technical fault and I therefore missed my connecting flight. I was booked on the next flight to my destination the next day.- Schonefeld-Billund
- Economy
Fiamma R
Verified | Sep 23, 2024Bologna-Seoul
Economy
Successful claim
No reason given
My first flight from Bologna to Amsterdam was delayed multiple times consequently making me lose my flight to my final destination, so I had to sleep over in Amsterdam. My flight from Amsterdam to Seoul was moved to the next day. So instead of arriving in Seoul on August 8 I was finally able to land on the 9th. The company didnβt give any explanation whatsoever about the reason for the multiple delays but did provide us with a place to sleep. I had a previously made appointment on Monday morning in Seoul which I unfortunately couldnβt attend to but was able to postpone in the end.- Bologna-Seoul
- Economy
- Successful claim
Demi I
Verified | Sep 22, 2024Naples-Aberdeen
Economy
Problems at airport
We were informed that we were delayed getting onto the flight due to buses being delayed therefore missed our flight slot- Naples-Aberdeen
- Economy
Hossein B
Verified | Sep 22, 2024Los Angeles-Δ°stanbul
Economy
Subject: Complaint Regarding Denied Boarding on KLM Flight on September 21, 2024 Dear KLM Customer Service, I am writing to formally file a complaint regarding the denied boarding of my flight from Los Angeles (LAX) to Istanbul (IST) via Amsterdam (AMS) on September 21, 2024, with booking reference [Insert Reference Number]. I had checked in online for the flight and proceeded to the boarding gate without any issues. However, when I attempted to board the flight, KLM staff refused to allow me to board, citing concerns over my travel documents. I was informed that I required a Schengen visa to transit through the Netherlands. I would like to clarify that I hold a valid U.S. Refugee Travel Document, which is valid until March 17, 2025. As per the regulations of the Netherlands, a U.S. Refugee Travel Document holder is not required to obtain a Schengen visa for transit through the Netherlands. Furthermore, I also hold a valid Iranian passport, which allows me to enter Turkey, my final destination, without the need for a visa. To add further context, I made this exact same trip with KLM on 26 May 2024 using the same travel documents and encountered no issues. I was allowed to transit through Amsterdam and continue to Istanbul without any problems at that time. Given that nothing has changed regarding my documentation, I am deeply disappointed and confused by the inconsistency in the application of your policy, resulting in the denial of boarding on this occasion. This incident has caused significant inconvenience and disruption to my travel plans. I kindly request that you review this matter and provide an explanation as to why I was denied boarding despite holding the necessary travel documents. Furthermore, I ask that you consider offering compensation for the inconvenience and costs I have incurred as a result of this issue. After being denied boarding on my KLM flight, I had no choice but to purchase a new ticket with Turkish Airlines for $849 in order to fly from Los Angeles (LAX) to Istanbul on September 21, 2024, at 7:25 PM. Additionally, the behavior of the KLM supervisor at the boarding gate was extremely unprofessional. When I asked a simple question about the location of KLM's customer service desk at LAX, she rudely told me not to ask and to simply call the phone number she had already given me. At the time, I was already on the phone with KLM's customer service, who had requested that I obtain a denial notice from the desk. When I relayed this request to the supervisor, she refused to provide any documentation, bluntly stating that "we do not give anything" and instructing me again to call customer service, despite the fact that I was already doing so. This dismissive and unhelpful behavior only added to the frustration and stress of the situation. I look forward to your prompt response and resolution of this matter. Thank you for your attention to this complaint. Sincerely, Hossein Bolandpour My Contact Information: +13106003158 Booking Reference Number: TLKV5W
- Los Angeles-Δ°stanbul
- Economy
Alessandro C
Verified | Sep 20, 2024Edinburgh-Lisbon
Economy
Successful claim
Technical problems
I was supposed to arrive in Lisbon at 22.10 pm on September 20, but the connection was missed because of malfunctions within klm. I was rebooked on a flight the day after.- Edinburgh-Lisbon
- Economy
- Successful claim
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