KLM Royal Dutch Airlines complaints: comments, page 40
2,012 comments
Jose R
Verified | Aug 7, 2024
Geneva-Dublin
Economy
Unknown
I was waiting for my flight to Amsterdam which was delayed from Geneva Airport. When I was about to board the aircraft i was denied to board because suddenly the changed my connection flight and I didnβt even know ! I have to change the gates and wait for a flight to Paris which was also DELAYED. I arrived in Paris and I have to run to pass security as Dublin is not part of the Schengen area. ALSO run to the gate that almost was closed on my face . Iβm very sorry but it was a very exhausting and unpleasant trip for me.
- Geneva-Dublin
- Economy
Amari B
Verified | Aug 6, 2024Warsaw-Chicago
Economy
Successful claim
Technical problems
Due to the flight delay of KL 1310 which i put in as (KL 9274), I missed my doctors appointment I had scheduled for August 1st. This delay caused me to miss my appointment and going back to work after my vacation.- Warsaw-Chicago
- Economy
- Successful claim
Julien H
Verified | Aug 6, 2024Faro-Montpellier
Economy
I wrote an initial request to KLM on July 5th, 2024, asking for the reimbursement of my tickets, which was denied, and the case was closed. When I tried to submit a new request concerning the expenses and compensation, it was not possible for me to do so. I have tried multiple times to write to them through the same site/criteria under "Irregularities and Connections," but I systematically receive an email indicating that the case is closed. This is why I am trying to get my case through AirAdvisor. As a reminder, my trip from Faro to Montpellier was as follows: 1. My initial flight was supposed to be from Faro to Montpellier via Amsterdam with a departure at 9:00 AM and an arrival at 4:10 PM. 2. However, on the day of departure, I received a last-minute notification of the change of my itinerary, with a call at 7:26 AM on the day of departure from KLM service. It is also important to mention that I was unable to check in my previous original flight on their website. 3. New Itinerary was forced upon me on the day of departure: Faro to Lisbon, departure at 11:25 AM, Lisbon to Paris, departure at 3:55 PM (Delayed: new departure at 4:30 PM), Paris to Montpellier, departure at 9:25 PM (Delayed: new departure at 10:00 PM), arrival in Montpellier at 11:28 PM. 4. A total delay of 7 hours and 18 minutes. 5. My final destination was the city of Sète (where I was supposed to meet my parents), which is approximately 30 minutes from Montpellier by public transport. Arriving at 11:28 PM, it was too late to take public transport from Montpellier to Sète, so my only option was to take a taxi from Montpellier to Sète (night fare) at a cost of 129.66 euros. 6. Having spent the entire day and evening in planes and airports, I was also forced to incur additional expenses for food, totaling 49.75 euros. 7. For clarity, I have attached the three invoices: total amount of expenses: 179.41 euros. 8. Regarding the compensation policy of KLM, it seemed clear to me that I should also be entitled to compensation, given that my initial flight was over 1500KM and had a delay of 7 hours and 18 minutes. Sections 2.1 and 2.2 of their policy. Thank you in advance for considering this case and I hope I hear from you with a positive response! Best regards, Julien Haumont
- Faro-Montpellier
- Economy
Sean C
Verified | Aug 6, 2024Amsterdam-Washington
Economy
Weather conditions
Captain had us sit on the plane for 7.30 hrs in Philadelphia after flying 8 hrs. Luggage lost. Had to rent a car and drive to DC.- Amsterdam-Washington
- Economy
Alexandre D
Verified | Aug 5, 2024Luxemburg-Stavanger
Economy
Successful claim
Unknown
Hello, I was suppose to leave at 10:25 and arrive in Stavanger at 13:30. However because of my delay I had to have an extra layover in Trondheim. Therefore I arrived 7 hours later at 20:30. Have a good day!- Luxemburg-Stavanger
- Economy
- Successful claim
Olga L
Verified | Aug 5, 2024Amsterdam-Bilbao
Economy
Bilbao airport: arrival after midnight, no transport
My son arrived to Bilbao alone and so late that there was no transport available. The flight was delayed more than 1 hour. It was not safe for him to stay alone in the airport or around fir the whole night, waiting for the public transport to start. So he had to take a taxi which was unreasonably expensive and totally unplanned for him and his budget. I was told by KLM that they donβt compensate for any delayed flights with less that 3 hours delay, but I want to know what the young person supposed to do, left alone in the airport past the midnight, due to the considerably delayed flight? Which was the fault of KLM? Customer care and Safety regulation : what do they say about someone being left in the airport for the night .. or even around the airport area (if they close for the night) due to the very late delayed flight. Is it safe ?- Amsterdam-Bilbao
- Economy
Sean C
Verified | Aug 5, 2024Amsterdam-Washington
Economy
16 HOURS ON THE PLANE FOR AN 8 HR FLIGHT
I have been traveling for years, flying all over the globe. Despite not being a regular customer, I have chosen KLM numerous times for various reasons. But what happened on Flight KL651 on August 3rd was utterly unacceptable and entirely KLMβs fault. We encountered bad weather at our destination, Washington Dulles (IAD). For safety reasons, the captain decided to divert to Philadelphia (PHL) to refuel and wait out the weather. We landed at about 3:30 PM EST, which was 9:30 PM local time in the Netherlands. What happened next was an absolute disaster and a complete failure on KLMβs part. After about three hours on the ground, the captain came over the intercom and announced that the flight was CANCELLED. Not a single piece of this was reported online, but he clearly stated we were stuck in Philadelphia. We then had to wait a staggering SEVEN AND A HALF HOURS on the tarmac to just to deplane and get fuel. During this excruciating wait, there was a medical emergencyβa man collapsed and had to lie down because of the absurd captain's decision. Food supplies were long gone, and we were left with nothing but a pathetic supply of cookies. Three hours into our wait, they finally decided to offer us water. We finally deplaned at midnight EST, which was 6:00 AM Dutch time. A whole new day had begun. After making it through customs, we were told our luggage wasnβt offloaded from the plane. I still donβt have my luggage.
- Amsterdam-Washington
- Economy
- Loss: β¬2200
- Desired solution
Joseph W
Verified | Aug 4, 2024Washington-Amsterdam
Economy
Problems at airport
Airline was horrible they did not contact us once about the cancelation. No email, no text, nothing. I was able to get rebooked in a 17 hour flight with a layover. My original flight was a direction. I was also delayed 40 hours from original flight.- Washington-Amsterdam
- Economy
Marcos C
Verified | Aug 4, 2024Lisbon-Montreal
Economy
Successful claim
Technical problems
At first, KLM stated that both I (Marcos Coelho) and Luana Brea were entitled to receive compensation (see first_KLM_answer) for the delay that occurred due to OPERATIONAL REASONS (written by KLM in first_KLM_answer) during our flight from LISBON to MONTREAL. After submitting the additional information requested, KLM OMITTED that we departed from LISBON, PORTUGAL, and said that although we are entitled to compensation, since the flight did not originate in Europe, the law would not protect us (see second_KLM_answer). This is clearly a lie, and we demand justice.- Lisbon-Montreal
- Economy
- Successful claim
Fiona C
Verified | Aug 4, 2024Glasgow-Barcelona
Economy
Lost luggage
G- Glasgow-Barcelona
- Economy
- Desired solution
Refund
Anne J
Verified | Aug 3, 2024Amsterdam-Rome
Economy
We missed our connection and could not get a flight until the next day. We had to stay in a hotel, pay for taxis, get deoterant, and a pair of pants and shirt, also buy food.
- Amsterdam-Rome
- Economy
Melissa S
Verified | Aug 1, 2024Bristol-Amsterdam
Economy
Successful claim
No reason given
Flight got cancelled 10 minutes before take off. New flight was booked 4 hours later which was then delayed by 40 minutes- Bristol-Amsterdam
- Economy
- Successful claim
Naomi A
Verified | Aug 1, 2024Accra-Bremen
Economy
No reason given
I was supposed to arrive in bremen with my family in the morning flight at 9:40,but was told I would given a new flight schedule to go to frankfurt and later to bremen- Accra-Bremen
- Economy
Sophie V
Verified | Jul 31, 2024Singapore-Amsterdam
Economy
Successful claim
No reason given
Enormous delay. On 28th of June, we flew business class Singapore-Amsterdam and our flight should have left at 0.40 but left at 4.10am. We arrived the next morning at 11.04 (instead of 7.55 am). The airline didn't tell us anything except that there was a delay.- Singapore-Amsterdam
- Economy
- Successful claim
Lewis R
Verified | Jul 31, 2024Amsterdam-Cape Town
Economy
I was not informed that vouchers were only valid for 1 year
Reference number 0741517837358 for now invalid voucher I flew in Business class in the 11 February 2023 and the seat was not able to go from the lying position to sitting. I have Parkinson's disease and my movement is severely restricted. I was promised the seat would be fixed immediately and offered a $200 voucher but I was not told it only had a 1 year expiry. The seat did not get fixed until right near the end of the flight. I would never have taken i the voucher if I had known it had an expiry date nor would I have taken it if I had known that no-one would bother to fix the seat for over 8 hours! I tried to use the voucher for a new booking today, and just been told it is expired. This is NOT good service and I will endeavour never to use KLM again. I would like a full refund on my ticket please for all the inconvenience you have caused both at the time of flying and now when I tried to use the voucher..- Amsterdam-Cape Town
- Economy
- Desired solution
Expenses reimbursement
Malthe M
Verified | Jul 30, 2024New York-Copenhagen
Economy
Successful claim
No reason given
I ended up waiting at the jfk airport for 8 hours being transferred to a new flight since the flight from jfk to ams was delayed so I would be able to make my connecting flight. First they said I could go on a new flight in Amsterdam with a layover of over 12 hours - so I denied and accepted to wait in jfk for 8 hours instead for another flight.- New York-Copenhagen
- Economy
- Successful claim
Alquinn F
Verified | Jul 30, 2024Amsterdam-Schonefeld
Economy
Unknown
they only want to refund 25 euros Last Friday 19th of July, I was booked on a 7 AM flight from Amsterdam to Berlin, which was turned back. I had to queue three times to retrieve my luggage, each wait averaging 45 minutes. This delay forced me to take the 5 PM flight instead. Although I wanted to take the next available flight at 12 PM and was willing to pay the difference for a business class ticket, KLM refused due to company policy. During the 8-hour wait, I decided to return home to grab extra clothes, as finding suitable attire is challenging for me. I took a taxi for this purpose. When I returned to the airport an hour before the 5 PM flight, it was canceled as well. While sorting out my next steps with KLM, I ate and was eventually rebooked on a LOT Polish Airlines flight with a layover in Warsaw, arriving in Berlin at 10 PM instead of the originally planned 8 AM. My luggage didn't arrive in Berlin, confirming my decision to get extra clothes was wise. I received a text saying my luggage was available, but after queuing for 45 minutes, I was informed it was still in Amsterdam. Back in Amsterdam, I queued another 45 minutes only to be redirected, waiting two hours more without success. This meant paying β¬69 for a taxi during rush hour instead of the usual β¬22. I intend to claim the additional fares, food, and small clothing expenses due to these cancellations, and seek compensation for the canceled 7 AM and 5 PM flights. See other claim # 290237 this was the second flight cancelled on the same day.- Amsterdam-Schonefeld
- Economy
Alquinn F
Verified | Jul 30, 2024Amsterdam-Schonefeld
Economy
Problems at airport
they only want to refund 25 euros Last Friday 19th of July, I was booked on a 7 AM flight from Amsterdam to Berlin, which was turned back. I had to queue three times to retrieve my luggage, each wait averaging 45 minutes. This delay forced me to take the 5 PM flight instead. Although I wanted to take the next available flight at 12 PM and was willing to pay the difference for a business class ticket, KLM refused due to company policy. During the 8-hour wait, I decided to return home to grab extra clothes, as finding suitable attire is challenging for me. I took a taxi for this purpose. When I returned to the airport an hour before the 5 PM flight, it was canceled as well. While sorting out my next steps with KLM, I ate and was eventually rebooked on a LOT Polish Airlines flight with a layover in Warsaw, arriving in Berlin at 10 PM instead of the originally planned 8 AM. My luggage didn't arrive in Berlin, confirming my decision to get extra clothes was wise. I received a text saying my luggage was available, but after queuing for 45 minutes, I was informed it was still in Amsterdam. Back in Amsterdam, I queued another 45 minutes only to be redirected, waiting two hours more without success. This meant paying β¬69 for a taxi during rush hour instead of the usual β¬22. I intend to claim the additional fares, food, and small clothing expenses due to these cancellations, and seek compensation for the canceled 7 AM and 5 PM flights.- Amsterdam-Schonefeld
- Economy
Harvey A
Verified | Jul 28, 2024Amsterdam-Manila
Economy
Successful claim
Suppose to be july 26 15:25 is my arrival in hongkong airport via KLM ROYAL DUTCH AIRLINES and from hongkong to philippines i supposed to be at 19:05 at ninoy aquino intl aolirport T3 via CATHAY PACIFIC AIRWAYS CX0903 Airline tell me that the flight going to hongkong is fully book so i did not make the trip They booked another flight going to dubai and dubai to philippines and they also provide my hotel for accomodation in that night before my flight Its my 1st time to experience this kind of incident so its stress me so much I
- Amsterdam-Manila
- Economy
- Successful claim
Dawn F
Verified | Jul 27, 2024Amsterdam-Paris
Economy
Lost luggage
We had a direct flight from AMS to CDG on Thursday. We arrived at the airport 90 minutes prior to our flight and flew business. Our luggage was lost and has still not been sent to our hotel (Hotel Balzac) in Paris. I have now gone two days without my heart and blood pressure medicine - when the concierge spoke with customer service, she was not concerned because we are here for five days. I am unable to go without my medicine, and we are wearing the same clothes for two days.- Amsterdam-Paris
- Economy
- Loss: β¬650
- Desired solution
Other
Catalin C
Verified | Jul 26, 2024Amsterdam-Bucharest
Economy
Technical problems
There was an issue with the Microsoft Servers and due to this, multiple flights were delayed. We wait for more than 3 hours at the gate and an hour in the plane before we took off- Amsterdam-Bucharest
- Economy
Pamela H
Verified | Jul 26, 2024Amsterdam-Rome
Economy
Unknown
Klm cancelled my ticket, I was told to book a new one, and was then charged for both(and the one they cancelled).I have been trying for weeks to get some help or even speak to someone who understands English and understands the problem- Amsterdam-Rome
- Economy
Alfredo A
Verified | Jul 25, 2024Milano-Amsterdam
Economy
Technical problems
I got on my flight which was supposed to take off at 12.50pm on 18 July 2024 but due to technical problems in the hold of the plane we left at 4.00pm on 18 July 2024- Milano-Amsterdam
- Economy
Jakub H
Verified | Jul 24, 2024Amsterdam-Prague
Economy
Technical problems
We arrived at approx. 16:45 to VΓ‘clav Havel Airport, which was more than a 3 hours delay, because we had to arrive at 13:35. Airline told us by delaying the flight on Gate: 1) for 1 hour 2) for another 2,5 hours 3) for additional 10 minutes We were receiving emails that these delays occur, but we got those emails with a 1 hour delay as well (at 14:35 we received that flight at 13:35 is delayed...) We didn't receive any additional care except of those emails.- Amsterdam-Prague
- Economy
Shatabdi Sharmah R
Verified | Jul 24, 2024Amsterdam-Toronto
Economy
Successful claim
No reason given
They just gave us hotel stay and 15euro voucher to eat. And moreover we are really disappointed by the service we got. They harassed us at peak and asked us not to question them. Weare not at all guided the steps to do and we with kids are in lot of problem.- Amsterdam-Toronto
- Economy
- Successful claim
Heino P
Verified | Jul 24, 2024Lagos-London
Economy
Successful claim
No reason given
To whom it may concern, I am writing to express my significant dissatisfaction with my recent flights on KLM to and from the UK. While I commend your excellent website and user-friendly iPhone application, my overall experience fell far short of expectations. I purchased three return tickets with KLM/Air France, traveling from Lagos, Nigeria, to London Heathrow and back. Regrettably, KLM only offers connecting flights, which led to an unforgettable and highly disappointing journey. Despite having flown with KLM on numerous occasions in the past, this was by far the worst experience. Below are the details of the events that unfolded during my journey: 28th June 2024: 1. Our scheduled departure from Lagos to Schipol [NL] was at 22:25pm. However, upon arriving at the airport, we received an email notification from aifrance-klm@connect-passengers.com, informing us of a delay. The flight was rescheduled to depart at 00:30am on the 29th of June 2024. As a result, we knew we would miss our connecting flight. KLM booked a new flight for us from Amsterdam (AMS) to London Heathrow (LHR), departing at 20:30pm on the 29th of June 2024. 2. The new AMS to LHR flight had a significant delay, changing our 1-hour and 20-minute transfer time to over 12 hours. We were forced to spend this extended period at the airport. 3. The KLM flight from Lagos eventually departed even later than the rescheduled time, resulting in two delays on the same leg of our journey. The departure was around 1am, possibly even later. 29th June 2024: 1. Upon arriving in AMS around 8am, we immediately went to the customer services desk in an attempt to secure an earlier flight. Unfortunately, there were no available options. 2. The service agent placed us on a waiting list for an earlier flight, hoping that some passengers might not show up. However, there was no space for us on the plane. 3. Seeking assistance, I returned to the service counter, explaining our situation. We desperately needed a hotel room to rest, feed our infant, and get some sleep. Despite our exhaustion (having been awake for over 24 hours), we were told that assistance is only provided for travelers with a one-day delay. Instead, we received a β¬15 Euro food voucher, which was hardly helpful. 4. Considering the wellbeing of my wife (who was breastfeeding and sleep-deprived) and our irritated infant, I booked a room at the Yotel Air Hotel in the transit terminal. Unfortunately, all other rooms were occupied, so we managed to get only a few hours of rest at a steep price. 5. Our 20:30pm flight to LHR was delayed again, with a new departure time of 22:05pm, causing further frustration. 6. Eventually, the flight departed after 22:05pm, marking the second delay for this leg of our journey. Despite these challenges, we finally arrived in London. However, due to the extensive delays, we missed all our scheduled plans for the 29th of June 2024. Instead of arriving 13 hours earlier, we reached LHR around 11pm. Below, I outline the specific issues encountered during my return flight on the 15th of July 2024: The Air France flight from London Heathrow (LHR) to Charles de Gaulle (CDG) was initially on time. However, without prior notice, the aircraft was changed from the expected 2-4-2 configuration to a 3-3 layout. Consequently, the seats I had specifically selected were no longer available, leaving us without the desired 2-seat arrangement. The flight from CDG to Lagos departed later than indicated, causing inconvenience. While not a major issue, it contributed to an overall negative experience. We were moved to a 4-seat configuration, which was nice and we hoped would provide more space for our infant. Unfortunately, this was not the case. The most distressing aspect was the inconsistent application of rules by the flight attendants. Despite Air Franceβs policy allowing infants to occupy vacant seats if secured in an approved restraint system, we were denied this option. Our FAA-approved DOONA stroller, which can be used as a car seat, was not permitted for our infant. The lack of knowledge among your air hostesses regarding technology for infants on planes was evident. While we were singled out, other passengers seemed to enjoy exceptions: ο§ Some passengers exceeded alcohol beverage allowances for flights longer than 2 hours. ο§ Disruptive behavior was tolerated, with passengers congregating in the aisles and being overly loud. ο§ Despite your policy, passengers were able to send and receive texts using onboard Wi-Fi. ο§ Photography, supposedly prohibited, was observed among travelers to Nigeria. ο§ Passengers were allowed to sleep across entire rows, contrary to Air Franceβs stated policy. ο§ Passengers failed to follow crew instructions during the flight and upon landing in Lagos, standing up and moving around despite clear directives. Despite of the above a decided not to make a scene about these issues, and rather decided to make use of this platform. Although I did request from the air hostess to log a complaint and that I would like to take it further. The air hostess did confirm that the event was logged and that I shall be be contacted, till now, no communication. I have never encountered such issues with other airlines, and I expected better from Air France/KLM. South African Airways, in particular, stands out for their informed service. I am writing to express my extreme dissatisfaction with the recent flights I took with KLM and Air France. This trip was, without a doubt, the worst and most uncomfortable experience I have ever had on any airline. I believe it is crucial to address these issues constructively, with the hope that future travelers will not encounter similar challenges. Throughout both flights, my family and I faced significant discomfort, inadequate assistance, and poor service. These situations must be handled better, with greater understanding and accommodation. I debated whether to send this letter, but I ultimately decided to do so. As I plan to travel to the UK again in December, I may choose KLM once more. However, if I encounter a repeat of this experience, I would be deeply disappointed if I did not voice my concerns. Considering the discomfort, the need for self-mitigation, and the overall poor service, I request full compensation and a refund for my plane tickets and related expenses from both trips. I hope this feedback serves as a valuable lesson for KLM and Air France, encouraging better practices when dealing with traveling families, especially those with infants. As an avid traveler (both for business and leisure), I am well-versed in airline operations. Punctuality and adherence to scheduled times are critical expectations for passengers. Unfortunately, my recent experience fell far short of these standards. I found myself apologizing to my wife and infant on behalf of KLM and Air France due to the poor service and overall experience. This should not be the case. I am open to discussing this matter further if you wish. I hope to hear back from you and appreciate any comments or suggestions. Good customer service is essential, and I trust that KLM and Air France will take this feedback seriously. Feel free to contact me on : heino@desimoneltd.com or call me on +234 [0] 907 803 4668 Very disappointed, Heino Pretorius My flight itinerary were as follows: REF No : NWT9D9 1. Flight KL0588 , LOS to AMS, 28th June 2024 2. Flight KL1017, AMS to LHR, 29th June 2024 3. Flight AF1581, LHR to CDG, 15th July 2024 4. Flight AF0132, CDG to LOS, 15th July 2024- Lagos-London
- Economy
- Successful claim
Natalie G
Verified | Jul 24, 2024Detroit-Cape Town
Economy
No reason given
We arrived at the boarding gate to take our flight from Amsterdam (KLM 597 )to Cape Town on the 3rd of July 2024 .While the boarding gate was still open. Only to be told that we were rebooked on another flight. No reason was given as to why we were rebooked, and we were to go inquire at the service desk and also to claim the necessary accommodation and food vouchers as there was only another flight available the next day. On arriving at the service desk, we were given vouchers for accommodation for a Hotel outside of the airport and 15 euro's for a meal. When we got to immigration, we were told that we can't leave as we don't have a visa and how could the airline do this. We were so embarrassed as we were then escorted back to the service desk by airport security. When we got to the service we were then denied accommodation on the airport and told there was nothing they could do and that we needed to submit a claim to the airlines as the KLM staff there couldnβt do anything . We were given a blanket and a pillow and told that we can sleep on the airport and also that they couldn't book us on a straight flight to Cape town and that we needed to overnight in Joburg( 4th July 2024) as well and sleep on the airport as well and get a connecting flight on Friday the 5th July 2024 there as well. What should have been a 26 hour trip to get home took 72 hours. We missed out on work as we needed to be back at work on the 4th July and we incurred costs for meals. We were inconvenienced and received rather poor service with no explanation as to why we rebooked from a flight that we were intime and ready to board. We were in a foreign country and the least that could have been done was to provide us with proper meals and accommodation for being bumped off from our flight.- Detroit-Cape Town
- Economy
Elai S
Verified | Jul 24, 2024Helsinki-Lisbon
Economy
Technical problems
I live in an another city called Tampere. I had to come at the most inconvenient time to Helsinki to catch my flight at 7 in the morning. I havent slept all night because I was traveling all night to the airport to reach my flight on time. the bus tickets were extremely expensive because of how late the time was. I am so upset and so disappointed at the whole situation i am so angry. my mental health is disturbed because of this and i havent slept and i have been waiting at the airport for more than 8 hours now. this is so unfair and i need to be compensated for waiting for so long. I have had to wait for more than 9 hours in total. Im so exhausted. it caused major inconvenience because I missed my friendβs celebrations. The airline isnt answering me back about my compensation. They just told me to wait until my flight is rebooked.- Helsinki-Lisbon
- Economy
JΓΌrgen H
Verified | Jul 23, 2024Toronto-Amsterdam
Economy
Successful claim
Technical problems
Flight left Toronto after half an hour delay. Once we flew about 1 hour and a half the plane had to return due to technical error. We had to wait in the plane at the airport in Toronto while technicians work solving the problem. After more than 1 hour we could leave again in Toronto. Eventually we arrived at 9.53 am Amsterdam instead of 6.00 am.- Toronto-Amsterdam
- Economy
- Successful claim
Jatinder S
Verified | Jul 23, 2024Delhi-Edmonton
Economy
Damaged Baggage
My baggage was heavily damaged and airline is denying to replace it, offered me repair, vendor denied repair, now after repeated emails, no response, pathetic customer service, really frustrated- Delhi-Edmonton
- Economy
- Desired solution
Rutvij O
Verified | Jul 23, 2024Barcelona-Seattle
Economy
Problems at airport
The Barcelona to Amsterdam flight was delayed, which would have meant that I would miss my connection from Amsterdam to Seattle. So the airline instead put me on a different itinerary of DL169 which caused an overall delay of almost 8 hours.- Barcelona-Seattle
- Economy
Anna M
Verified | Jul 20, 2024Edinburgh-Warsaw
Economy
Problems at airport
Got told we were given a voucher to use the next day and never got it. Upgraded my seats and ended up on flights that were crampt and no space also located at the back. Only chose klm for in flight screens and ended up with nothing for the whole flight. My rebooked flight was the next day in early hours which meant I didn't have time to sleep before coming back. Then on the rebooked flight it was delayed 1 hour so my transfer time ended up being 15 minutes. Which I made from running but my checked baggage did not. Then arrived at my destination and had to wait a further 3 hours for my checked baggage to arrive. This made a distruption to my travel plans for in warsaw and surrounding cities for my whole trip. I now had to book a hotel for a few days at the same place as i already had booked for but missed since I was so delayed on my arrival. So I missed my event and lost money. The airlines didn't know anything and couldn't give any more than just wait and see if anything happens. When my first flight got cancelled I spent a total of 6 hours in the airport waiting for the then delayed flight and then for my checked baggage to come back. This was all chaos and has made me anxious about solo flying now.- Edinburgh-Warsaw
- Economy
Ivan J
Verified | Jul 20, 2024Split-Keflavik
Economy
Unknown
On the counter in Amsterdam they told me that they have IT issues. My luggage is also lost and I m still waithing for info.- Split-Keflavik
- Economy
Joanna Ewa T
Verified | Jul 20, 2024Amsterdam-Warsaw
Economy
Don't remember
The flight AMS-WAW was planned at 20:15, unfortunately it was 3 times delay an finally we took off at 23:45. Waiting with kid at the airport for more than 3 hours, not really knowong if we will fly or not that day. Changing gates 3 times also. Too much stress.- Amsterdam-Warsaw
- Economy
Jeremy Mark G
Verified | Jul 20, 2024Leeds-Lyon
Economy
Successful claim
No reason given
I couldn't apply for compensation via KLM online portal, as it constantly threw up the Manchester flight number, whereas the original scheduled point of departure was Leeds. The informal reason given for the Leeds flight cancellation was that one member of the crew had not turned up. No formal explanation was given. First of all, KLM's rep, ServiceAir, just gave us a phone number for us to sort out the flight ourselves. Only after nagging did they offer us a new flight from Leeds, and then only the next day, with an arrival time of 1815hrs! We had to insist on being offered a flight from Manchester same day, which they did and KLM paid for the taxi. Without hassling them, we would have got no service at all. At Manchester we asked to be put on the earlier KL1032 flight, rather than KL1034, in the hope we could get a seat on the afternoon flight from Schiphol to Lyon. They did put us on the KL1032 flight, but didn't advise that the onward leg was on a standby basis!! Even greater stress, as we only learned that our seats were confirmed ca. 90 mins before departure. Upon request, we were given some food vouchers, which didn't cover the cost of a warm meal. Our request to be allowed into the business class lounge at Amsterdam, on the basis of the huge delay caused by KLM's cancellation, was turned down. Overall, shocking customer care. There were no seats left on the afternoon flight, so we ended up with the AF1799 flight from Amsterdam to Lyon. This was, itself, delayed. We eventually arrived at Lyon shortly before midnight, rather than at 1120am. We missed a formal dinner at a Michelin star restaurant on the Monday evening with our US friends whom we were meeting at Lyon, as well as half a day in Lyon. Our flight back was on the following Thursday morning.- Leeds-Lyon
- Economy
- Successful claim
Jonathan Γ
Verified | Jul 20, 2024Stockholm-Amsterdam
Economy
Technical problems
No customer service available during the weekends, therefore could not contact the airline myself. Was rebooked the day before at ariound 18:00 for my flight supposed to leave 06:30 to then be changed to 20:30 with additional fees. I have not yet gone on any flight and i'm still hoping to make atleast the next one but i feel it isn't to charge me for something I do not have any control over!- Stockholm-Amsterdam
- Economy
Janine B
Verified | Jul 17, 2024Oslo-Amsterdam
Economy
Lost luggage
I wish to lodge a complaint with the luggage handling service of KLM Oslo International Airport and KLM baggage management service. My direct flight to Amsterdam with SAS was canceled on shirt notice and I was rebooked with SAS to Dublin and KLM to Amsterdam. I checked twice with ground service staff regarding the implications for my luggage in this case- both SAS and KLM staff. Upon landing in Amsterdam, well after midnight, my luggage was missing and KLM ground staff had closed up shop for the night. No signs were posted about how to proceed or when to expect service. That was two days ago. In the meantime, I have lodged an online report and here follows the experience from there: I am unable to track my delayed luggage on the website because my file and claim seem to magically appear and disappear at will. Report code: AMSKL60185, last name Bezuidenhout. All I see is the attached screen below. Have IT amend this lapse in technical function please. Subsequently, I have spent two days on the phone with the KLM baggage handling service and they cannot confirm whether my luggage is still in Oslo or in fact in Amsterdam TWO DAYS after lodging the initial report. It was "scheduled on a flight to Amsterdam" 24 hours ago- according to the multiple representatives I have spoken with since- the luggage is not confirmed as "arrived at Schiphol International Airport". The irony of the constant reminders in airports not to leave any luggage unattended while KLM staff are unable to confirm which airport my luggage is in once I have entrusted them with its care is not lost on me. The experience of having to constantly check in by phone only to be met with the same vague non-answers about the whereabouts of my property have caused me great distress. I will not only be seeking reimbursement of the items to be replaced in said luggage, I will be seeking a reimbursement of the suitcase in its entirety with all of its original contents if the suitcase's whereabouts remain unreported in the following 24 hours.
- Oslo-Amsterdam
- Economy
- Desired solution
Other
Ekaterina R
Verified | Jul 17, 2024Amsterdam-Copenhagen
Economy
No reason given
KL 1275 AMS-CPH flight which was scheduled to depart at 17:00 got cancelled with very short notice and without informing us about the reason, please see screenshot attached. We got rebooked to the flight KL 1279 scheduled to depart from AMS at 21:05 with planned arrival to CPH at 22:30, but instead we landed little before 1 o'clock in morning on the following day! Weather condition in AMS was absolutely fine at the time of scheduled departure, but yet again it didn't happen as previewed, and we were stuck in AMS from 15:00 (arrival time from Porto) until midnight when we finally headed home. That significantly disrupted our travel on 21/05 and our work & school day on 22/05. We had to also bear taxi expenses - else there's no other option of getting home after 1 o'clock in the night after the total travel time OPO-AMS-CPH of 16 hours.- Amsterdam-Copenhagen
- Economy
David P
Verified | Jul 16, 2024Amsterdam-Newcastle
Economy
We were put on standby despite having pre-assigned seats
My wife Carole and I booked an Andre Rieu concert trip to Maastricht. The travel company (booking ref β N170105) was Newmarket Holidays and we booked through Fair Lloyds travel at Teesside Airport. Our scheduled flights were from Newcastle to Schiphol return with KLM. We were on the 06:00 flight from Newcastle (11/07, KL952) with return on 13th July at 16:25 (KL959). β Booking Ref: MN2UHX In our travel instructions we were told we had pre-assigned seats, which could not be changed so we did not bother to check in on-line. At Newcastle we checked in and were given boarding cards. When we looked at the boarding passes at the departure gate, we found that my wife was sitting in the row in front of me. However, we really had a problem with KLM (and Newmarket Holidays) on our return journey. We arrived at Schiphol with over three hours before the flight, looking forward to lunch at the airport. At check in, we were told to go to a queue that was short and there were six agents on duty, there were about ten customers in front of us. However, most desks were occupied with problem check-ins and then one by one four agents left for lunch. After about an hour we got to check in, only to be told we were on standby. No apology, just the statement that airlines are allowed to overbook and all airlines practice this. I said that I had never experienced this with any other airline only to be told that KLM is the most popular airline and consequently has the most overbooking. In fact, the lady seemed to think of this as a βbadge of honourβ. Again, no apology and no indication of what happens next, i.e. how we would be looked after. Disgraceful customer service. We said that we would not leave until we spoke to a supervisor. Eventually one came and after much to-ing and fro-ing on the phone he said we did not have pre-assigned seats (which we will take up with Newmarket Travel) and we were still on standby. Still no apology. We were given blank boarding cards and told to go to the gate, where the agents there would try to help us. We got to the gate only to find that there would be no-one there for 45 minutes. As soon as they arrived, I gave the temporary boarding cards to the desk agent. We then waited and waited and finally 10 minutes before boarding we were told we had seats, No food and lots of stress. This was further compounded as our son checked on-line and found the next KLM flight to Newcastle was also full. Since we had an important commitment the following day, it was imperative that we arrived in Newcastle on the Saturday. As you might imagine this only added to the stress we experienced. I believe we were the only standby passengers. Why were we selected for this hassle? This is not the first time I have experienced this with KLM. (See the enclosed letter to Mr Pieter Elbers, President and Chief Executive Officer KLM Royal Dutch Airlines 03/10/2016). I believe my wife and I were treated appallingly by KLM and believe we should be offered compensation for the stressful time KLM put us through. I await your speedy reply.- Amsterdam-Newcastle
- Economy
- Desired solution
Pieter B
Verified | Jul 16, 2024Newark-Cape Town
Economy
United Airlines made us pay for baggage, it was included in
Our flight was redirected from Vancouver to Newark airport because of a strike on Vancouver airport. Then at Newark airport because of a storm our flight was cancelled and then we had to reschedule and then with checking it they charged us 74 dollars per bag. It was already paid for⦠we were on flight UN3046, CKSNJS. In South African rands it is a lot of money⦠hope you can assist us. We do have the receipts. Thanks. Pieter Bezuidenhout
- Newark-Cape Town
- Economy
- Loss: β¬148
- Desired solution
Refund
Reid B
Verified | Jul 14, 2024Amsterdam-Kuala Lumpur
Economy
Inconsiderate Crew
I travelled today with my small dog, from Amsterdam to KL. The flight was delayed by 1 hour. After another 12 hours my dog was getting restless prior to landing and coming out of her bag, which I know is not allowed. We were trying our best to put her back. But all I got was rude comments - like a What is the problem. I donβt have high expectations from KLM, but basic emotional intelligence is not a high bar to reach.- Amsterdam-Kuala Lumpur
- Economy
- Desired solution
Other
Wijnand D
Verified | Jul 14, 2024Geneva-Amsterdam
Economy
Check in from French Section and denied acces
Check in for the flight was in the french section while flight is klm geneva to amsterdam Only 1 parent allowed in to accompany minors which is not clear.- Geneva-Amsterdam
- Economy
Marco C
Verified | Jul 13, 2024New Orleans-Oslo
Economy
We experienced the hardest landing ever in 40+ years.
The landing at Atlanta was so extremely hard that I was surprised that it was not mentioned by either the pilots or the staff! My daughter was sleeping upon impact and was jolted awake, she lost both her perscription glasses and her apple airpods, we spoke to an employee at the gate who asked us to wait while she checked with the cleaning staff. After 15-20 or so minutes we had to run to make our way to our next connection. Very stressful experience!- New Orleans-Oslo
- Economy
- Loss: β¬857.37
- Desired solution
Betty G
Verified | Jul 11, 2024Barcelona-Boston
Economy
our original flight from Barcelona was on Luftansa LH1127 but they canceled our connection to Boston so then we arrived to airport they told us we had been rebooked on KLM KL1514 Barcelona to Amersterdam and then Amsterdam to Boston. We were delayed in Barcelona so we had a tight window for connection in Amsterdam. We ran as fast as we could after flight attendants told us we would make it to gate. After the veryvery exhausing long run to our gate, the flight had not boarded yet. But the airline representative told us we had been automatically rebooked and had to spend night in Amsterdam and our bags would be in Boston. We had to wait an hour for the hotel IBIS shuttle, The hotel was overcrowed and very basic acccomodations. We had to be on the hotel shuttle at 4:00am. I asked for a wakeup call that never happened. Thank goodness I was up all night. Now our new flight was KL923 To Edinburgh 7:05am and then Edinburgh to Bos on Delta DL123. We arrived home a day late at 1:30pm in Boston on July 1st. When we arrived in Boston , our bags were still in Amsterdam. It took 4 days to get 4 out of 5 bags and the 5th bag took 9 days to arrive. Our family suffered exhaustion , stress and unnecessary fatigue as well as losing a day of work. And it could have been avoided if not for the "automated rebooking". You can reach me for more details at 401-741-2485. We have never experienced such stress and it completely overshadowed our relaxing vacation.
- Barcelona-Boston
- Economy
Erin R
Verified | Jul 11, 2024Aberdeen-Stockholm
Economy
Weather conditions
The flight was a connecting flight from Aberdeen Airport to Amsterdam, followed by a flight from Amsterdam to Stockholm. There was a 2.5-hour delay in Aberdeen and a 9-hour delay in Stockholm. The KLM help desk informed us that no hotel accommodations would be provided. Consequently, I took a taxi to the Ibis hotel to inquire about room availability, but there were no rooms available. As a result, I had to sleep on the hotel floor until my flight the next morning. This caused me to be late for work and miss an important meeting.- Aberdeen-Stockholm
- Economy
Lena Y
Verified | Jul 10, 2024Bremen-Naples
Economy
Baggage got lost
My baggage was left at Amsterdam and itβs been 48hours and I still havenβt got contacted about the delivery yet- Bremen-Naples
- Economy
Aziz A
Verified | Jul 10, 2024Athens-Amsterdam
Economy
flights get delayed and boarding pass never available
Flights delayed with 40m-1hr waiting inside the plane.Every time system doesn't get my boarding pass for some reason, Even with only a handbag I have to go way early in the desk in order to get it , and every time I wait at least 1 hour JUST FOR THE BOARDING PASS. This is unacceptable and I will do my best not to fly with KLM again. Period
- Athens-Amsterdam
- Economy
- Desired solution
Refund
Apology / Voucher
Robert B
Verified | Jul 8, 2024Amsterdam-Birmingham
Economy
Flight Nr KL1041 - 0815 on 08/07/24
We booked return flights between AMS & BHX on 01/07/24 with a return flight (KL1041) at 0815 on 08/07/24. Robert Beacham & Max Beacham checked into this flight at approx 10:30am on 07/07/24 (when in Duisberg, Germany) and allocated Seat Nrs 18E & 19E were issued. Having travelled to Amsterdam We called into T2 16 to try and get an earlier flight to BHX but they could only confirm our Seats allocated on Flight KL1041 at 0845 the next Day. As we were Boarding the flight we were denied being able to board and were advised that Without Notice, that our allocated seats had been given to TO OTHERS! Without Notice to ourselves KLM reallocated our booked seats to others! This is a disgrace! Having travelled all most of the Day on Sunday, stayed overnight in Amsterdam to wake at 0500 for an 0815 flight to find our Checked in Seats reallocated to others is a Disgrace. The reason for such a Flight time being to be able to Work on Monday. This is appalling behaviour/ customer service by KLM - The flight did proceed but without us on it. Without the proper notice by KLM we expect to be fully compensated for the Loss and Disruption caused! As it stands we are waiting at Schiphol Airport waiting to see If KLM care enough to get us on a flight at 12:45. I suspect they donβt care! And that we will be stuck here. and not at home in Birmingham until some unearthly hour. My mobile Nr is 07973 640874 is anyone at KLM cares enough to call me whilst we wait!
- Amsterdam-Birmingham
- Economy
- Loss: β¬660
- Desired solution
Precious I
Verified | Jul 1, 2024Lagos-Helsinki
Economy
Technical problems
I was to meet my husband at Finland on 28th June but finally arrived on 29th June 2.45pm in the afternoon. And him and his friends arranged a welcome party for me on the 28th with cooked foods and drinks, but unfortunately the flight was cancelled, and the preparations made were futile because everyone was waiting for my baby and I in Finland and I didn't make it because of the cancellation.- Lagos-Helsinki
- Economy
Mette W
Verified | Jul 1, 2024Billund-Amsterdam
Economy
Successful claim
We were 4 passagers who could not come with the flight because it was to small. ?? Really not good. I am booked for a business trip and Can have a flight tomorrow. I have not encluded the cost I have driving From Kolding to Billund airport 2 times. I take come Home after a hard day. It shold be my first business trip - wow
- Billund-Amsterdam
- Economy
- Successful claim
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