KLM Royal Dutch Airlines complaints: comments, page 35
2,012 comments
Dinanda K
Verified | Jan 14, 2025
Amsterdam-New York
Economy
Our flight from Amsterdam to Manchaster was delayed. While we were waiting on the runway in the plane, no one of the KLM employers told us that we had to rush, or that people with connecting flights could go first. We saw the plane we were supposed to be on and I asked the guy at the gate if we could go in it was 1:43 ( the gate closed at 1:45) but he said we couldn't. Then we ran to security and a guy helped us. We waited at the airport and someone helped us, they booked us a flight the following day from manchaster to London and from London to JFK. We arrived a day later then scheduled, which mad eme miss out on my work. I had to teach a masterclass, and I wasn't able to. I lost money because of that.
- Amsterdam-New York
- Economy
Veronica L
Verified | Jan 14, 2025Frankfurt-Krakow
Economy
No reason given
We were supposed to go to Krakow on the 28th and our flight got cancelled while we were still on our flight from Frankfurt to Amsterdam. They rebooked us for the next day the 29th but we had a tour we were taking the 29th and we missed our tour because of it. We were charged $268 even though we missed it because you didnβt let us know until we got to Amsterdam that our flight got cancelled. I think itβs really horrible that you let us know during the flight to our layover that our next flight was cancelled and then rebooked us for the next day without any explanation- Frankfurt-Krakow
- Economy
Jacobi J
Verified | Jan 14, 2025Los Angeles-Schonefeld
Economy
I was supposed to fly out of LAX on JAN04th25. I got an Email a couple hours before informing me, that my seat is no longer existant on the Aircraft. I got rebooked on a flight 7 hours later to Copenhagen. In Copenhagen my connecting flight to BER was cancelled leading to me arriving a day later than planned in my final destination. No voucher or Hotel was provided to me in Los Angeles as no employee of KLM was present at the airport.
- Los Angeles-Schonefeld
- Economy
Maria Guadalupe S
Verified | Jan 14, 2025Mexico City-Schonefeld
Economy
No reason given
My luggage was lost and I had to buy clothes and personal items for several days. The airline told me I could get a refund for the spender money.- Mexico City-Schonefeld
- Economy
Zhifeng Z
Verified | Jan 13, 2025Amsterdam-Madrid
Economy
Technical problems
the flight shall fly at 17:05 and finally be cancelled because the airplane computer did not work. I think the check frequency shall be increased to avoid this kind of incident which could be dangerous. Finally I changed the flight but with almos 4 hours delay to arrive at home. And I missed dinner with family and friends which have been arranged in advance. hope it could be improved.- Amsterdam-Madrid
- Economy
Bozena P
Verified | Jan 13, 2025Manchester-Gothenborg
Economy
Successful claim
I have been put on the standby and there were not available seats for me and other passengers. I was put on later flight on top of that by luggage has not arrived yet. I have no spare clothing or basic hygienic toiletry which I had to buy on the day. Receipts are attached!
- Manchester-Gothenborg
- Economy
- Successful claim
Sarah G
Verified | Jan 13, 2025Manchester-Amsterdam
Economy
Weather conditions
Booked flight was KL1030 at 9.05am, then told this flight was cancelled. Put on a new flight KL1034 at 13.40pm. This flight kept getting delayed, we boarded at 15.53pm but then waited on the tarmac over 1 hour. Eventually started to move on the runway around 5.50pm. I also need to make a claim for the original seats that i was not re allocated on my 2nd flight. I had to pay another airline to come back a day later and extend my hotel for 1 other night due to loosing the first full day of my holiday. Arrived in Amsterdam around 7.30pm local time. Airline was sending notifications of delays and cancellation. The flight did disappear off the airport boards for a while and we had no communication. We got a Β£9 each voucher to spend in the airport but still incurred further costs. The date we flew was he 9th, which was my partners birthday, spending a day in an airport waiting around with no real updates was stressful and not enjoyable, even more reason to try and extend the trip and incur the extra costs.- Manchester-Amsterdam
- Economy
Michelle C
Verified | Jan 13, 2025Manchester-Bangkok
Economy
Don't remember
Booking number : W3GYSM I am writing to you to make a complaint for many diabolical errors that have occurred whilst travelling with KLM. We booked our family holiday of a life time to Thailand with yourselves. We are a family of six, we have four children aged 10, 7, 2 and 3 month old. As you can imagine, this is some task even if everything went smoothly. Our initial flight was from Manchester to Amsterdam as the connection onto Bangkok. Due to βadverse weather conditionsβ our flight from Manchester was delayed taking off. We were due to fly at 13:40 but it kept being put back in short increments until we eventually boarded the plane a few hours later. We searched for our options as we knew we would miss our connecting flight but there were 3 options to connect from Amsterdam then onto Bangkok. Obviously not ideal be we had very little choice. Once on board, the captain made an announcement that we would be grounded for maybe another 2 hours. We realised that we would then not only have missed our planned connection flight but also the back up options. We requested to leave the plane as this was offered to us earlier and began to search for alternate route, there were flights direct from London so we could make it if we set off to London via Uber. We were then told we couldn't leave the plane due to a lack of staff in the airport, we were forced to travel to Amsterdam with no ongoing options. This meant any ongoing plans we could have made had no chance. Whilst nobody can help the weather, the lack of transparency and action resulted in us being forced Into a situation we had no way of resolving. On arrival to Amsterdam (late with 4 very young children) we had to walk far with no stroller (as it was not returned to us) to the KLM customer desk just to be told there was no other option for us and we had to stay at Amsterdam airport that night with no real plan on how to proceed. We have been booked on a flight the next day via Munich without any discussion or consideration that would get us In 30 hours late. We then went to the KLM desk at the front of the airport by baggage claim to be told that our luggage was missing! We were bluntly told us they had no idea where it was. Now I donβt need to tell you how concerning this is when you have small children and everything that you need for them is missing! Not only that, but our sonβs prescribed medication was in one of the bags along with my daughter's milk. That was one issue however we then proceeded to have other issues regarding our ongoing flight options . It became apparent that we had been booked on a flight that got us into Bangkok 30 hours after our expected arrival time. This was ridiculous as we had found numerous flights that would've got us in within 10 hours of arrival time. Many from the UK that would've had us in Bangkok within five hours of arrival time . When I explained why this wasn't an option, the people at the desk apologised and said they had found a flight via Hong Kong, which would get us in around 20 hours after our original arrival time, This was a flight I had seen myself from Skyscanner, and agreed. However, whilst the lady was on the phone booking it she then said the connecting flight will be a couple of hours later than the one discussed. So I asked what time that would get us in, When she gave me the answer, this was actually later than the original flight time via Munich. So I said that does not work and to please cancel it. They said they couldn't. We spent the two hours trying to cancel our flight, but they said the best they could do is put us back on the Munich flight which got us in 30 hours post original arrival time. We arrived at the airport hotel just before midnight with four children and three separate rooms which we couldn't use because we are only two adults. No one got more than three hours sleep. At this point, the most frustrating thing was, We should not have been in Amsterdam. There was much better way for us to get to Bangkok from the UK and we knew that. The following day was spent trying to locate our luggage. We logged our bags missing with KLM and were assured that it was being dealt with. When we returned to the airport reluctantly to catch our flight to Munich, we spoke with a member of staff at the KLM service desk who told us that our bags had been scanned onto the Munich flight and on going to Bangkok. I felt relieved and we continued to our gate. Once at the gate, we checked with the KLM assistant there and she again checked the system and assured us that our bags were on the flight. We flew to Munich, then boarded our flight to Bangkok. The seats we were allocated were at least one grade below what we booked and werenβt even together as a family. I had to sit in a cramped seat with a 3 month old baby on my own for 10 hours. All the kids had an awful experience. The worst flight experience I have ever had. We then landed in Bangkok, arrived at the baggage claim area to discover our bags were nowhere to be found! Every single thing that we need for our holiday, that our children need, had just gone. Absolutely devastated at the beginning of what was supposed to be a holiday of a life time is a disaster. We tried to speak with KLM via the WhatsApp function and also on the phone but as we are just discussing our issue with people in call centres, we got very generic responses and no real answers. We were actually told that our bags were going to Santiago in Chilie!!! I have no idea if that was the case or not. As I write this, we are in Bangkok, with no luggage. After hours of trying to communicate with KLM by WhatsApp and phone calls which has negatively impacted our first day, I have been informed by Munich airport that our bags are there. This is after eight separate phone calls speaking to various different people and a combine total of nearly 4 hours on the phone . However we have no idea when we will be getting them. I just cannot believe what a terrible experience we have had and although compensation is not the solution, a lot of damage has already been done and continues, but compensation is necessary! The weather could not be helped but the absolute mess of a system is what has led us to where we are right now and it is beyond unacceptable. We chose the flights that we did because we have four young children so we wanted one short flight to European destination and then a direct flight all the way to Bangkok. We decided to pay the significant extra for premium economy as we knew that this would be critically important to the experience being okay. It turned out not only did we have a 30 hour delay, We also had to take three flights to get there and we put in economy for the long haul flight, With the family separated and unable to sit next to each other. Which caused countless problems. I understand all businesses have to deal with issues, But I believe organisations are judged when things go wrong, And the response has been absolutely dreadful from every single area that has gone wrong. Particularly the Phone related staff, have been incredibly poor and unhelpful. The few people that clearly did want to help didn't have the authority to do so. Surely when something is urgent as this happens, Regarding a child's medication and a trip of this magnitude that has gone completely up in the smoke it should be sent to a different part of the customer service team to deal with all elements of the problems until it is resolved. It seems crazy this is not the case. We demand a full refund for the flights and I want to ask about what support you can give to claim back the Β£800 we lost for our first night accommodation in Bangkok. We also need to change the dates of our return flight as we had spent over two thousand pound on our activities for Bangkok which we have now not managed to do any of them. We have been refused refunds, but I've been told we can move the activities to other dates. The only way we can do this, when we return from Krabi on the 24th. I would appreciate this being managed by someone as senior as possible, and being dealt with in a manner deserving of the severity of all the failings listed. Regards Michelle Cairns- Manchester-Bangkok
- Economy
Jakub M
Verified | Jan 13, 2025Prague-Mumbai
Economy
No reason given
Flight was rebooked to Britisch Airlinest as the fastest option. Delay in arrival to the finale destination more than 6 hour compared to the scheduled KLM flight.- Prague-Mumbai
- Economy
Jaroslav V
Verified | Jan 12, 2025Amsterdam-Prague
Economy
Weather conditions
Flight was 2x cancelled while we were already at the airport and checked-in, and finally rebooked for the next day. 2025/01/05 KL1359 cancelled Rebooked for a later flight: 2025/01/05 KL1361, also cancelled Rebooked: 2025/01/06 KL1353 KLM refused to pay compensation due to the bad weather as a reason. They are compensating only for the transportation from the airport and back to the airport. We did not need a hotel for the night. (attached is the communication regarding our claim with Klm)- Amsterdam-Prague
- Economy
Elijah Daniel Kisadha M
Verified | Jan 12, 2025Entebbe-Budapest
Economy
Don't remember
They said no and that it was due to weather. On the app, they said plane late arrival and technical problems.- Entebbe-Budapest
- Economy
Marine D
Verified | Jan 12, 2025Stockholm-Tbilisi
Economy
No reason given
hello, my name is Marine Dzerkorashvili, on 21 of december 2024 i was supposed too fly to from Stockholm to Amsterdam and from Amsterdam to Tbilisi , flight was supposed to be on 6:30 from Stockholm but flight was delayed and due to that my flight way was changed. Due to that i was forced to take different flights first from Amsterdam to Vienna, from Vienna to Ankara from Ankara to Istanbul and from there to Tbilisi Georgia. I would like to seek for compensation because due to all delays i was one day late to my destination. That ledd to my stress and discomfort. Also i was forced to pay for my luggage which i had already paid for. Iβm waiting for proper activation from your company. If you going to have questions i will be glad to answer on them and provide with everything needed.- Stockholm-Tbilisi
- Economy
Ioanna K
Verified | Jan 12, 2025Florence-Amsterdam
Economy
Weather conditions
We arrived at the check in desk because we hadn't been provided with out boarding pass. They told us that the had moved us to another flight without telling us, without having received any email or details. This flight would be at 06.00, the NEXT day, 13 hours after our scheduled flight.- Florence-Amsterdam
- Economy
Colin C
Verified | Jan 12, 2025Amsterdam-Belfast
Economy
Influence by other flights
Cancellation due to another airlines influence. Another flight was arranged but was unsuitable due to connection to London then onwards to Belfast. This clearly was not suitable. I didn't arrive to my intended destination until 24th Dec, 2 days later therefore disruption to other travel and holiday arrangements where affected.- Amsterdam-Belfast
- Economy
Ross M
Verified | Jan 12, 2025Aberdeen-Dammam
Economy
Weather conditions
Original flight from ABZ to AMS at 09:00 on 7th Jan was cancelled. Booked onto replacement flight at 10:55. Boarded flight but had to wait 2 hours (+/-) due to lack of plane de-icer availability. Due to this, connecting flight to DMM at 14:50 was missed. Rebooked onto an alternate flight to AUH at 21:40 then onwards to DMM at 09:05 on the 8th of Jan. This late arrival time resulted in a missed crew change with my job, meaning I missed a day of wages. There was no offer of compensation or meals vouchers etc from the airline throughout.- Aberdeen-Dammam
- Economy
Iiro P
Verified | Jan 11, 2025Helsinki-Amsterdam
Economy
Successful claim
Influence by other flights
Our flight from Helsinki left late as the plain came late to Helsinki, and we missed our connection to Santiago. Stayed overnight in Amsterdam- Helsinki-Amsterdam
- Economy
- Successful claim
Maria Del Rosario L
Verified | Jan 11, 2025Stockholm-Marseille
Economy
No reason given
My first filght (Stockholm-Amsterdam) was delayed 20min for unknown reasons, which made me lose the conexion to my second flight (Amsterdam-Marseille). Additionally I let the flight attendents know about my situation after depature from Stockholm, and they mentionned they would make people with short conexions leave the plane first, but that was not done. The two gates were considerably far one from the other. I ran the whole way to try to make it on time and arrived only a few minutes after gate closure, but was not aload to board. I was then rescheduled on a flight 4h later than my original flight.- Stockholm-Marseille
- Economy
Paul E
Verified | Jan 11, 2025Oslo-Amsterdam
Economy
Weather conditions
Once we got the notification that our flight was cancelled we called the customer service to ask why it was cancelled and if will get compensated to stay in a hotel. They told us that they don't know if KLM will compensate us. Almost every other flight from our departure destinated departed and almost all flight in our arrival location departed and landed aswell. They later told us the flight got canceled because of the weather conditions, but clearly this didn't apply to many other flights. We a 250 kroner voucher for the airport the next day, the selection was however very poor!- Oslo-Amsterdam
- Economy
Ruth V
Verified | Jan 10, 2025Amsterdam-Paris
Economy
Successful claim
Technical problems
Flight arrived at 21h. We were only informed of the reason for the delay once on-board the flight. As such, we spent over 3 hours unaware of the reason. I incurred great logistical complications including needing to arrange childcare for my son as I was not back by the intended time.- Amsterdam-Paris
- Economy
- Successful claim
Elisha M
Verified | Jan 10, 2025Entebbe-Budapest
Economy
Don't remember
On the klm app it says the flight was disrupted because of operational issues and an incoming aircraft. I have screenshots of this. But when i appealed for my money they emailed me saying I canβt get it because it was due to weather- Entebbe-Budapest
- Economy
Maria S
Verified | Jan 10, 2025Madrid-Bremen
Economy
My flight Madrid-Amsterdam was delayed because there were 5 checked luggages in the hold whose owner had not mounted in the airplane and they had to take them out before taking off. Four of these suitcases were found relatively quickly but there was one which it was not found. They kept searching for more than one hour and then they realized that it was a problem in the check in system and that the last suitcase did not really existed. As a consequence of this, I lost my flight from Amsterdam to Bremen. I was rebooked in a new flight but I was not given any voucher for hotel, food or transportation. Therefore, I had to manage and pay all this by myself.
- Madrid-Bremen
- Economy
Alexandru L
Verified | Jan 10, 2025Amsterdam-Atlanta
Economy
No reason given
Itβs truly an unfortunate experience because the wait times are a bit dreadful and I had a meeting for 9pm but I wonβt get to Knoxville until nearly 10pm so that compromises my plans sadly. However, the lady I spoke to at the KLM desk was incredibly helpful and did everything in her power to help me, unfortunately she was unable to do very much for me due to this whole flight being changed last minute so she couldnβt even change my seats as I got the very last seat in the aircraft.- Amsterdam-Atlanta
- Economy
Ashley B
Verified | Jan 9, 2025Amsterdam-Manchester
Economy
Weather conditions
My flight was cancelled originally by easyJet as I was supposed to go home on Sunday 5th January but that flight was cancelled also. So Iβve put in two claims Iβm not to sure if my other one is in the process of going through but I was on easyJet flight that was cancelled then they put me on KLM flight that was cancelled also and then ended up sending me to Leeds/bradford after waiting 9 hours in Amsterdam airport.- Amsterdam-Manchester
- Economy
Anna K
Verified | Jan 9, 2025Manchester-Amsterdam
Economy
No reason given
The flight was delayed by more than 4 hours. When I contacted KLM staff via whatsup, I was only offered a flight the next day 16:45β¦ meaning I have to spend almost a whole day waiting even though when I landed I received an email that I have been allocated to the 09:25 flight. This caused a confusion initially and made me consider even not to be taking that flight. In the Manchester Airport I was given a voucher for Β£9 which I wasn't able to use as it was too late and all restaurants were too far away from the gate. Once on a plane, we were kept there for at least 1.5 hours.- Manchester-Amsterdam
- Economy
Alex P
Verified | Jan 9, 2025Amsterdam-Leeds
Economy
Weather conditions
Our flight was cancelled on the 5th January. I got a text message as we arrived at the airport saying our flight had been cancelled after paying β¬130 for a taxi to the airport. We then got an another message saying our new flight was Tuesday morning 9.20am 7th January. So we had to stay in Amsterdam for another 2 extra nights ! The hotel cost Β£160. Plus food we needed for them 2 days.- Amsterdam-Leeds
- Economy
Carlos H
Verified | Jan 9, 2025Madrid-Saginaw
Economy
No reason given
SWORN DECLARATION UNDER OATH On Sunday January 5th of 2025 my flight KL1502 from Madrid to Amsterdam was delayed. This flight was delayed βdue to the late arrival of the aircraftβ, according to the airline KLM. Please find attached the Flight Delay reason and the Flight Delay confirmation or Proof of Flight Delay from KLM. As a result of the delay of the flight, I lost my connecting flight KL6120 from Amsterdam to Detroit. As I missed my connecting flight due to the late arrival of the aircraft, KLM re-routed me via Boston. Please find attached my original itinerary and my final itinerary. As you can see, I was scheduled to arrive to Saginaw, my trip final destination, on Sunday January 5th at 22:28 hours. Instead, I arrived to Saginaw on Monday January 6th at 11:24 hours, which means 13 hours later, the day after (+1 day) Also, due to the flight delay and the re-routing, I had to stay overnight in a hotel at the Boston Airport, for which I paid $197,03 myself. I am also attaching the invoice of the hotel at the Boston airport. Because I arrived to Saginaw on Monday January 6th and not on Sunday January 5th as originally scheduled, I was not able to go to work on Monday January 6th and I lost my job. For all these reasons, I am requesting KLM to pay me a full reimbursement and compensation for the damages, inconveniences, disruptions and for the hotel invoice. Signed: Carlos Horta Hugues Date: January 8th, 2025- Madrid-Saginaw
- Economy
Callum S
Verified | Jan 9, 2025Glasgow-Amsterdam
Economy
No reason given
Our flight was cancelled less than 24 hours before takeoff. No other flights were cancelled that morning. We lost money on the fact that we paid extra for the earlier flight and we paid to sit next to each other. Instead we had to sit separately and we missed out on a full day of our holiday. We were also alerted from our group, and on a separate flight. We also had to buy food and water in the airport since we were stuff with a layover instead of a direct flight. Our flight was also delayed.- Glasgow-Amsterdam
- Economy
Martin S
Verified | Jan 9, 2025Dublin-Dubai
Economy
We received our confirmation (as uploaded) of our flight details for both flights including seat numbers I was offered a boarding pass for Amsterdam But not for UAE as they said I was denied entry but never gave me a reason They offered no alternative Only wanted to know was my wife still willing to travel
- Dublin-Dubai
- Economy
David C
Verified | Jan 9, 2025Copenhagen-Rome
Economy
Successful claim
Weather conditions
The first flight got delayed making me miss my connection in Amsterdam. I had to book a hotel for the night and, because my following flight was landing with too short time to my conference in Rome, I was forced to take a taxi to reach the venue on time (I would have taken a train otherwise). I ended up arriving at 9,30 AM the following day what made me miss my hotel booking in Rome for the night. I was to attend a conference on the 7th of December and had to be on stage, as a speaker, at 10,30 AM.- Copenhagen-Rome
- Economy
- Successful claim
Zihui G
Verified | Jan 8, 2025Marseille-Amsterdam
Economy
Weather conditions
the flight from Marsellie to Schipol got cancel on 27th and we have been rebooked with flight on 28th. Firstly Marseille to Brussel and from Brussel to Schipol. However, the first flight got delayed and we have missed flight to Schipol, we had to take train back to Netherlands and the bills attached are the costs of train and food.- Marseille-Amsterdam
- Economy
Euan C
Verified | Jan 8, 2025Marseille-Edinburgh
Economy
No reason given
KLM flight from marseille was cancelled, they put us on an alternative route resulting in a 7 hour delay into Edinburgh- Marseille-Edinburgh
- Economy
Stefano F
Verified | Jan 8, 2025Schonefeld-Amsterdam
Economy
Successful claim
No reason given
First flight Friday 3 evening canceled Ams- Ber I had automatically a hotel at ibis hotel Second flight Sunday 5 again cancelled, I booked by my self the hotel. I had really bad experience this week end. Hours waisted, money, time, one day of work lost.- Schonefeld-Amsterdam
- Economy
- Successful claim
Ayrin P
Verified | Jan 8, 2025Economy
Personal bag was denied
We were travelling as a group of 4 travellers. We arrived at the Indira Gandhi Airport at 10:30 pm on Dec. 23rd, 2024. The minute we entered the airport, the KLM staff were continuously harrassing us about our personal item which was our backpacks which weighed no more than 12kg. We were informed by KLM Airlines telephone customer service the night before that the limit was 12kg for carry on and 12kg for personal item. We were transferred from one end of the airport to another end whereby we were transferred from one customer service agent to another agent. We were harshly treated by an agent named Devannash Kapoor, Ground Staff Senior of Kiosk at P2. All of our check in luggages (2 each) were between 21 to 23kg. Our carry on luggage was 12kg. Our personal bag was between 6kg to 12kg. According to KLM's telephone customer service this was our allowable limit. Devannash stated that our personal item was not allowed and asked us to reorganize our luggage. We stated that we spoke to KLM Customer service already and they stated the limit was upto 12kg for carry on bag and upto 12kg for personal bag. We were asked to reorganize our bags. We were scrambling to reorganize our luggage for two plus hours. We were continuously weighing all of our check in luggage and carry on on luggage. Devannash would not allow one extra ounce in any luggage. Devannash took our passports and boarding tickets until we were precise with our weight. Although we informed him that we spoke to KLM customer service to clarify the weight he was very rude and did not listen to a word we were saying. He pulled out his phone to show us the limit however he could find it and prove it. We asked many times to show us. He also was continuously rude and yelling at the other staff members who were helping us with weighing the luggages. After about an hour I asked to speak to the Manager, Devannash stated that he is the only one in charge. I asked to speak to the Airport Manager, he stated that the Airport Manager is not available. So clearly we were targeted as he was adamant that only one piece of carry on was allowed totalling 12kg. In a nutshell we ended up throwing our medication, expensive toiletries, cosmestics and spices away as time was running out and we were already late for boarding. We were frustrated, exhausted and hungly. In fact one passenger is a diabletic and she ended up throwing away her snacks, she was almost ready to collapse at the airport. Devannash actually had an employee go and check the garbage bins to ensure that all of our items were thrown in the garbage bins. The other employess were lliterally shaking their heads and said this is absolutely ridiculous that Devannash is putting us through this. Devannash would not return our passports and boarding passes until we disposed of our personal bags. Devannash also proceeded to check our pockets. Devannash does not have the power to check our pockets which had our cellphones, money etc. This is the job for the customs officers. We barely made boarding for our flight. We travelled with the same amount of check in luggage, carry on and personal item with the same weight departing from Vancouver Airport. This incident was quite embarrasing and uncalled for. We are requesting that this information be forwarded to the Indira Gandhi Airport Manager as well. We are asking KLM and Indira Gandhi Airport to access the CCTV Surveilance Cameras so you can see a full picture of what exactly happened at the Airport. If you are not able to do this then I will ask the Canadian Transport Agency to proceed with the investigation. Your prompt attention to this stressfull, embarrassing and health impacting matter will be greatly appreciated. Note: I am not able to upload any documents or pictures at this time. Please provide an email address so I can forward to you.- Economy
Harpinder S
Verified | Jan 7, 2025San Francisco-Delhi
Economy
Three hours into the flight, we were notified that the plane was turning around to SFO. The plane returned, later we learned was due to fuel leakage. The flight was then cancelled upon return. I collected my baggage and we were bused off to a hotel for the night, during which my flight was rescheduled for another flight on a different carrier that would take me to JFK-DXB-DEL. That flight was leaving in 40 minutes when I had just reached to the hotel at 10:30pm at night after a long day ordeal. I of course wasn't going to make my next flight in time. I was frustrated because I was not relayed this information when I was speaking with the airline agent prior to leaving to the airport. I called Delta and they said they didn't have my reservation on file. Perplexed, the next morning, I called KLM and they rescheduled me on an Air India flight which would reach me to my final destination. One of my biggest concerns was my baggage. I had already paid for additional baggage fee when I booked my original KLM flight. I was disappointed because I had to pay again for baggage fee on the new flight. Eventually, I had to pay over $300 USD for baggage because customer service support was not helpful and I wanted to reach my final destination. Overall, I was stuck in SFO for an additional day which delayed me 2 days travel time to attend my brother's wedding.
- San Francisco-Delhi
- Economy
Thalita P
Verified | Jan 7, 2025Sao Paulo-Copenhagen
Economy
Weather conditions
The flight was canceled due to weather conditions, and the next available flight was only the following day.- Sao Paulo-Copenhagen
- Economy
Lucas T
Verified | Jan 7, 2025Sao Paulo-Copenhagen
Economy
Weather conditions
I don't have any other details to include, but I felt that the KLM staff was super clear and all processes were easy to follow. :)- Sao Paulo-Copenhagen
- Economy
Stevie R
Verified | Jan 7, 2025Amsterdam-Bristol
Economy
Weather conditions
Had to miss two shifts in work (Monday +Tuesday) because of flight disruptions loosing me Β£95.38- Amsterdam-Bristol
- Economy
Leo E
Verified | Jan 7, 2025Amsterdam-Bristol
Economy
Weather conditions
Had to call work to say I wasnβt gonna be able to work on Monday or Tuesday because of the flight being cancelled which has lost me money (146 pounds) and caused an inconvenience to the company- Amsterdam-Bristol
- Economy
Morgan G
Verified | Jan 7, 2025Krakow-Tampa
Economy
Weather conditions
First flight was cancelled, resulting in a missed connection and we were re-scheduled on a flight the next day. We arrived in TPA at 4:55 PM Dec 3. The initial arrival time was 4:55 PM Dec 2. The airline provided overnight lodging in Amsterdam. I lost a day of working my job and associated compensation.- Krakow-Tampa
- Economy
Andrew F
Verified | Jan 7, 2025London-Valencia
Economy
No reason given
Flight KL1012 on 20/11/2024 was cancelled and there were no further options that would allow arrival en VLC the same day. Hotel accommodation was provided and new flights arranged for the following day. Final arrival time in VLC was 16:10 on 21/11/2024, 17 hours later than originally scheduled and with the inconvenience of travelling during the day on 21/11 instead of the evening of 20/11. This required work and meetings due for 21/11 to be rescheduled.- London-Valencia
- Economy
Siobhan F
Verified | Jan 7, 2025Dubai-Vancouver
Economy
Technical problems
Flight boarded and left Dubai en route to Paris. It turned around after 2 hours of flying due to a broken weather radar and returned to Dubai airport. My new flight was booked by the airline for the following day, so I needed to purchase clothes, taxi, and a hotel overnight. No hotel voucher or food voucher was provided by the airline. I arrived in Vancouver at 4:30pm on December 22nd, 29.5 hours later than my originally planned flight time of arrival.- Dubai-Vancouver
- Economy
Charlotte P
Verified | Jan 6, 2025Leeds-Panama City
Economy
Successful claim
Technical problems
Our flight was delayed by several hours, then cancelled completely, resulting in a nearly 24 hour delay in our return home. Not only did we incur hotel costs as demonstrated by the included receipt, but we also incurred a β¬24.09 for a taxi which I was unable to gain a receipt for. Further, I incurred additional pet sitting costs which were paid in cash to a private citizen who also did not provide a receipt for β¬42.68. Our original journey was scheduled to provide the most favorable times for traveling with a young child, however the alternate journey created undue stress due to having an overtired mother and child who's schedules were upended by this cancellation.- Leeds-Panama City
- Economy
- Successful claim
Zijian W
Verified | Jan 6, 2025Prague-Amsterdam
Economy
Problems at airport
It was supposed to leave at 14:25, but ever kept being delayed till now it turnt out itβs 17:45, due to the delayed cabin crew, everyone is waiting for so long β¦- Prague-Amsterdam
- Economy
Jacques J
Verified | Jan 6, 2025Geneva-Faro
Economy
No reason given
Due to the delayed flight from Genève to Amsterdam, it was not possible to travel to Faro on the same day. We would have missed our flight to Faro and there were no alternative flights on the same day. We were offered a flight to Lisbon instead. We had to take a taxi from Lisbon to our home address (close to Faro). Because we had obligations at home the next morning (our dog and guests arriving), we had no other option than to accept.- Geneva-Faro
- Economy
Tomislav L
Verified | Jan 6, 2025Zagreb-Glasgow
Economy
Successful claim
Weather conditions
Due to the delay, I missed my flight, had to stay overnight in a hotel, and was late for an important meeting in Glasgow.- Zagreb-Glasgow
- Economy
- Successful claim
Olivier S
Verified | Jan 6, 2025Stuttgart-Bergen
Economy
No reason given
nous Γ©tions 6 passagers SANDER OLIVIER SANDER CORENTIN SANDER MAYGANE ACKERMANN SANDER JUDITH ACKERMANN GILBERT ACKERMANN MARIE JOSEPHE- Stuttgart-Bergen
- Economy
Danielle M
Verified | Jan 6, 2025Glasgow-Florence
Economy
Our first flight was delayed which caused us to miss our connecting flight. Resulting in having to spend the night in Amsterdam. After arriving in Florence on our rescheduled flight, our luggage did not arrive.
- Glasgow-Florence
- Economy
Nico S
Verified | Jan 6, 2025Madrid-Amsterdam
Economy
Successful claim
No reason given
You know I booked this flight don't make if difficult for me. I made even much!!!! more coast because of the delay that I ask NO! money for so please make this smooth! The airline told me cancelation when I was already on the way the airport. 1 arrived one day later so could not make money with my job (around 200euro)- Madrid-Amsterdam
- Economy
- Successful claim
Asher Z
Verified | Jan 6, 2025Schonefeld-Cardiff
Economy
Influence by other flights
My original flight was on the 5/01/25 going from Berlin to Amsterdam, then Amsterdam to cardiff. The Berlin flight was delayed almost 2 hours. My connection flight was on time so I missed it. They booked me on 3 separate flights the following day 06/01/25. Amsterdam to london (city airport) london to Edinburgh, Edinburgh to cardiff. The weather was so bad that we had to land In standstead and not london city airport. Meaning I never made it to my destination. What was meant to be a 25 minute layover turned into 15 hour layover.- Schonefeld-Cardiff
- Economy
Marika S
Verified | Jan 5, 2025Amsterdam-Prague
Economy
Weather conditions
Presunutie letu z 20:50 na 22:35, nakoniec zruΕ‘enie letu, novΓ½ let nasledujΓΊcich deΕ po 9tej hodine rΓ‘no. Ε½iadna moΕΎnosΕ₯ hotelu, prespania, Δi moΕΎnosti jedla/nΓ‘poja. Na vlastnΓ© nΓ‘klady som si zabezpeΔila aspoΕ vankΓΊΕ‘, veΔeru a raΕajky.- Amsterdam-Prague
- Economy
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