KLM Royal Dutch Airlines complaints: comments, page 28
2,012 comments
Marta P
Verified | Jun 22, 2025
Krakow-Denpasar
Economy
Technical problems
The problem is that I was changed seats on the flight, for which I paid about 400 PLN. The application showed that I could get a refund for this - I applied for this refund and it turned out that all my tickets were canceled. Accordingly, I called to KLM resolution Service to resolve this issue and you did not help me at all. You told me to buy new tickets. And there are no tickets for this flight anymore. I paid β¬2,230 ( 81830UAH + 23575UAH) for a tour in Bali that I can't go on because you canceled the tickets, for which I also paid β¬1,200. And I have a problem - because you misled me, it said that the refund was for seats, but you canceled all my round-trip tickets for which I paid 10 times more. This is absolutely unfair and inadequate! I will file a complaint
- Krakow-Denpasar
- Economy
Dominic R
Verified | Jun 19, 2025Malaga-Toronto
Economy
Successful claim
Technical problems
Flight was halfway from Amsterdam to Toronto before turning back, pilot said this was due to a missed inspection.- Malaga-Toronto
- Economy
- Successful claim
Amin B
Verified | Jun 19, 2025Aalborg-Nantes
Economy
Successful claim
No reason given
I am writing to formally request compensation and reimbursement following a disrupted journey on 08/06/2025. I was scheduled to travel from Aalborg to Nantes via Amsterdam with KLM, but due to a delay on the first leg of the journey (Aalborg to Amsterdam, flight number [KL 1288]), I missed my connecting flight to Nantes. As a result, I was required to stay overnight in Amsterdam. The KLM ground staff at Schiphol Airport informed me that I should book my own accommodation and submit a reimbursement request afterward. Following their instruction, I arranged and paid for a hotel stay on Sunday 08/06 at citizenM Hotel. I am requesting the following: Reimbursement of the hotel expenses (hotel + breakfast) incurred due to the missed connection (receipt attached) Compensation for the flight disruption in accordance with EC 261/2004 regulation- Aalborg-Nantes
- Economy
- Successful claim
Jad B
Verified | Jun 16, 2025Seoul-Amsterdam
Economy
Successful claim
Technical problems
There was a problem with the starting engine at 22h30 and the flight was cancelled after multiple delays.- Seoul-Amsterdam
- Economy
- Successful claim
Ebo B
Verified | Jun 16, 2025Brussels-Sevilla
Economy
No reason given
My flight from Brussels to Amsterdam was delayed, causing me to miss my connecting flight to Seville. As a result, I was stranded overnight at Amsterdam Airport. The next morning, I had an important conference in Seville, but due to the delay, I didnβt arrive until noon. To make matters worse, my luggage was misplaced, leaving me without my belongings for two entire days. The whole experience was absolutely dreadful- Brussels-Sevilla
- Economy
Hung-Ming C
Verified | Jun 16, 2025Stockholm-Chicago
Economy
Successful claim
No reason given
My flight Confirmation Number is HB6EUM. When we arrived at JFK from Arlanda on 7 Jun, we transferred to DL7296 but sat on the plane for six hours without departure. Then, we were told the flight had been cancelled. We contacted the customer service and rebooked the earliest available flight for the next day, and also had to book a hotel for the night. All the hotels nearby were fully booked, so we had to book the nearest one, the Sheraton Brooklyn New York Hotel (USD 351.19), which took us more than an hour to get to by taxi (USD 114.50). The next day, June 8, we took a cab (USD 83.20) to JFK and checked in for the rebooked flight DL5068, then headed to Chicago. We had planned to stay in Chicago for 4 nights and were scheduled to check into the Royal Sonesta Chicago River North on June 7; however, due to this issue, we checked in on June 8. The cost of the first night, June 7 (SEK 3414.79 = USD 361.36), cannot be refunded by the hotel. The total of the claimed amount: USD 910.25 / EUR 786- Stockholm-Chicago
- Economy
- Successful claim
Laura E
Verified | Jun 15, 2025Stavanger-Exeter
Economy
Weather conditions
I was told the flight was cancelled due to air traffic control strike this was not true. Then I was told it was due to bad weather but this was not true. I was offered a flight 3 days later but in the end got a flight 6 hours earlier but to Bristol airport instead of Exeter. I then had to pay Β£22.80 for a bus back to Exeter. There was no adverse weather conditions at Stavanger, Amsterdam or Exeter as I still flew out of Stavanger and into and out of Amsterdam and arrived back in Exeter so my flight was cancelled for other reasons. I got back to Exeter at 3:30 but had to leave Stavanger 6 hours earlier. My baggage did not get to Bristol and was forwarded the next day- Stavanger-Exeter
- Economy
Chen-Yen W
Verified | Jun 14, 2025Chicago-Amsterdam
Economy
No reason given
On June 11, at 4:00 AM, I received a notification about the flight cancellation without any new flight replacement. I immediately contacted KLM via WhatsApp and asked them to rebook a new flight for us, and they suggested a bizarre flight route: Chicago-Detroit-New York-Stockholm, which I cannot accept. At 5:40 AM, I received the email from KLM about the rescheduled flight: Chicago-Reykjavik-Stockholm. Then all is settled down.- Chicago-Amsterdam
- Economy
Bonnie M
Verified | Jun 13, 2025Athens-Belfast
Economy
Influence by other flights
My flight from Athens was delayed and I was told before landing I wasn't going to make my connecting flight into Belfast and I had work the next day. The next available flight to Belfast was the following day at 4pm... so my only option was to get a different flight to Dublin that night and hire a car to drive home. Due to how late it was, there wasn't available public transport. I didn't arrive home until 1.30am when I should've been home by 9.30pm. I submitted my claim to KLM and Air France for the price of the hire car and they have come back today to say "Unfortunately, the delay of your first flight caused you to miss your connecting flight. As a result, you were rebooked on next available flight. The reason for this delay is regarded as an extraordinary circumstance and therefore the compensation set by UK 261 APR does not apply." How is this fair?? It is their fault I missed my connecting flight and had to fly to a DIFFERENT destination and pay for further transport?? Livid!- Athens-Belfast
- Economy
Edward A
Verified | Jun 13, 2025Billund-Dublin
Economy
Problems at airport
Delayed departing Billund due to landing gear replacement in Amsterdam. Once I arrived to Amsterdam and boarded the plane, the captain said there is a mix up on the plane heading for Dublin and a new plane needed to be found. Disembarked plane and waiting at gate appx 45 mins for new plane.- Billund-Dublin
- Economy
Kelly W
Verified | Jun 10, 2025Johannesburg-Gdansk
Economy
Successful claim
Technical problems
Details of the Delay: We were originally scheduled to depart Johannesburg at 23h15 and land in Amsterdam at 10h20, with a connecting flight to GdaΕsk at 12h05, arriving at 13h50. However, due to a one-hour delay, we only arrived in Amsterdam at 11h22. The gate for the connecting flight closed at 11h50, giving me only 28 minutes to disembark, clear passport control, and reach the next gateβan unrealistic timeframe. As the next flight was full, I was rebooked on the last available flight to GdaΕsk at 20h55, arriving at 22h35. This significantly extended my travel time from the original 14 hours and 35 minutes to nearly 22 hours. My choice of ticket was based on the shortest possible travel duration. Had I known the delay would occur, I may have opted for a more affordable, longer flight. I incurred additional costs due to paying a higher night-rate fare for the taxi upon arrival. The airline issued a β¬15 food voucher as compensation for the delay.- Johannesburg-Gdansk
- Economy
- Successful claim
Ben S
Verified | Jun 9, 2025Economy
The issue was my chair and service onboard.
My seat wasnβt functioning properly in business class and had to get help number of times. For service I specific my requirements to the member of staff who said they understood but they did not my service request was not met. I was not woken for the requested meal service nor was my snack saved when asked they said they had run out to which I responded surely everyone is business is allocated this. They responded no.- Economy
Jorge Alberto S
Verified | Jun 9, 2025Bologna-Prague
Economy
Successful claim
Technical problems
My flight from Bologna to Amsterdam was cancelled and I obviously lost my connection to Prague. I was rebooked till next day. Cost of taxi I had to pay as well.- Bologna-Prague
- Economy
- Successful claim
Jorge Alberto S
Verified | Jun 9, 2025Bologna-Prague
Economy
Technical problems
On Saturday 31 May my flight KL1666 from Bologna to Amsterdam was cancelled due to technical issues with the airplane. I obviously lost my connecting flight KL1361 to Prague. I was rescheduled for next day on flight AF1029 to Paris and then on flight AF1382 to Prague, arriving almost 15 hours later than expected. I had to cover as well cost of taxi of 40Euros.- Bologna-Prague
- Economy
Valentin B
Verified | Jun 9, 2025Zagreb-Sacramento
Economy
Technical problems
They ve rebooked me flight for next day but I wont waive compensation right because of inconvenience (car rental, airbnb, day of holiday wasted). On app cant process request due to app issues- Zagreb-Sacramento
- Economy
Nayeon K
Verified | Jun 9, 2025Porto-Seoul
Economy
Problems at airport
The first flight(OPO to AMS) was delayed for around 2hrs so we missed our connecting flight. We were forced to be allocated to the new flight, which contains one more connecting flight(AMA > WAW > ICN) We stayed overnight in AMS airport(KLM gave us hotel voucher) and got boarded on the new flight. Eventually, We landed ICN airport at 6/8 9am which is running behind schedule over 17hours.- Porto-Seoul
- Economy
Esther S
Verified | Jun 8, 2025Geneva-Springfield
Economy
Pilot announced at GVA we were delay because KLM staff put wrong suitcases in our flight not belonging to our flight!
- Geneva-Springfield
- Economy
Roger F
Verified | Jun 8, 2025Economy
Flying with Eastern Airlines with no business class
Dear Sirs I am very frustrated with KLM only to find that it is no longer flying from Leeds/Bradford to Schiphol. Eastern Airlines is a terrible airline in my experience and not a patch on the service provided by KLM. My wife and I travelled from Leed/Bradford to Nanjing on 24th May and returning to Leeds/Bradford on 2nd June. We both had business class tickets and outward all was fine. When we returned we were told there was no business class, the flight was packed and we were told we were lucky to get a seat. Please can I claim compensation and if KLM are going to use Eastern Airlines in future then I will need to fly from another airport as I will not fly Eastern Airways. Please can you advise me if Manchester to Schiphol will still be with KLM directly and not Eastern Airways.- Economy
- Desired solution
Refund
Other
Mickael G
Verified | Jun 5, 2025Sofia-Tampa
Economy
No reason given
We had flight to Tampa, unfortunately due to the cancellation we have been rerouted to Atlanta. KL6013 Y 15MAY AMSATL /TK2 1330 1702 - rebooked flight KL6108 R 15MAY AMSTPA HK/UN2 1035 1425 - cancelled flight- Sofia-Tampa
- Economy
Gary David C
Verified | Jun 5, 2025Norwich-Helsinki
Economy
No reason given
Flight NWI to AMS on 08/05/25 cancelled within 24 hrs of departure, meaning AMS-HEL connecting flight auto cancelled too. Was offered new flights for 2 days later, but this was not acceptable, as had connecting travel plans within Finland (NOT with KLM). Had to call KLM UK several times to enable us to rebook new flights on same day 08/05/25 which was very stressful as only left us approx 12 hrs to get ready to catch new flights. Cost of phone calls approx Β£10- Norwich-Helsinki
- Economy
Julie C
Verified | Jun 5, 2025Norwich-Helsinki
Economy
No reason given
Flight NWI to AMS cancelled within 24 hrs of departure, alternative flight offered for 2 days later, which wasnt suitable as had connections for onward travel booked within Finland - not with KLM. Had to call KLM UK several times to resolve our cancellations and enable us to book new flights same day - only resolved approx 12 hrs before we had to depart for new flights, very stressful!!- Norwich-Helsinki
- Economy
Joao Luis S
Verified | Jun 5, 2025Manchester-Lisbon
Economy
Problems at airport
MAN-AMS flight delayed, causing me to miss connection to LIS. Had to take AMS-LIS flight the next day, arriving about 12hrs after schedule. KLM is refusing to take reponsibility- Manchester-Lisbon
- Economy
GΓΌrkan A
Verified | Jun 5, 2025Bucharest-Split
Economy
No reason given
Due to cancellation of our Bucheresti-Amsterdam flight (without any notice ) we have been transferred to TAROM flight for which they didnt accept to transfer the luggages for our 2nd flight from Amsterdam to Split. TAROM charged us 145β¬ extra expense for the luggage and we needed to pick our luggages in Amsterdam and make a new checkin again for which we hardly made it on time . It was a terrible experience.- Bucharest-Split
- Economy
Ion R
Verified | Jun 4, 2025Economy
Items found damaged inside luggage
As soon as I arrived at home, I discovered that my iMac screen was damaged and cracked. I would like to know where do I get to ask for compensation for my damage. Thank you
- Economy
- Loss: β¬180
- Desired solution
Dovid H
Verified | Jun 4, 2025Krakow-New York
Economy
Successful claim
Influence by other flights
My recent travel experience with KLM as BUSINESS CLASS TRAVELER was fraught with challenges that left me deeply dissatisfied. After arriving in Amsterdam, I found that my connecting KLM flight did not wait for us, thereby necessitating a lengthy wait at the designated counter. We spent over an hour attempting to rebook our flights. Ultimately, we were directed to the business lounge to complete the rebooking process, mere minutes before its closing time. Despite being stranded in a foreign country, KLM failed to assist us with essential needs such as Hotel accommodation and food, particularly kosher dietary options and I am a diabetic as well and require eating full meals three times a day. In addition We were left to secure our own lodging without any help from KLM in a foreign country which was very difficult and time consuming. We had to travel into town 11pm to try to find kosher food , returning to a hotel after midnight without any support from the airline what so ever. The following morning presented further challenges. No kosher breakfast of kosher food was available for my flight home (although requested when rebooked), as KLM stewards explained on flight as it required it to be ordered 24 hours in advanceβa detail particularly inconvenient for me as a diabetic leading for me not to have any to eat for 24 hours . This lack of foresight significantly impacted my travel experience, especially as a business class passenger. To make matters worse, the airline staff did not have any kosher items on board to offer whatsoever even a kosher bag of chips they lacked to have on my Business class flight. Moreover, I experienced technical difficulties with the in-flight WiFi service. Despite purchasing it for $66, the WiFi did not function throughout the flight, even after the flight attendantsβ attempts to troubleshoot. This lack of connectivity prevented me from communicating as needed, resulting in a missed ride home. Consequently, I incurred additional costs for airport transportation. Overall, the experience was frustrating and disappointing, marked by a lack of assistance and insufficient amenities, which could have been better handled by KLM.- Krakow-New York
- Economy
- Successful claim
Kwame Danso A
Verified | Jun 3, 2025Accra-London
Economy
Successful claim
Technical problems
I had an email from air france that my flight from Accra to Amsterdam has been cancelled due to technical issues .there will be no flight on the 3rd of June 2025.but they can me another flight within 30 days. So I was forced to cut off some specific duties to come earlier. Which I came on the 1st June instead of 3rd June 2025.- Accra-London
- Economy
- Successful claim
Josefine S
Verified | Jun 2, 2025Copenhagen-Nuernberg
Economy
Successful claim
No reason given
I ran to the connecting flight gate (we had 15 minute transfer time with the delay). And when we got there with 10min to spare it was told that we got βremovedβ from the flight and therefor no one was waiting for us at the gate. Itβs sad because I could have caught the flight if I would have gotten the chance. + I work as medical doctor in Germany β> when I missed my flight I could not start working as planned on Saturday. Lastly, I got a 15euro voucher at the airport but when I bought food the lady kept it. Therefor I donβt have picture of it.- Copenhagen-Nuernberg
- Economy
- Successful claim
Haley N
Verified | Jun 1, 2025Florence-Orlando
Economy
Successful claim
Problems at airport
My flight to Orlando was originally delayed by an hour in the morning. Then, after boarding the plane, the flight got delayed for another hour for technical difficulties. After that, the customs in Orlando closed, so we were rerouted to Miami. After arriving in Miami, we boarded a charter bus that took us to Orlando. I was originally supposed to arrive in Orlando at 8:45pm on May 31st, but didn't actually arrive until around 6:00am on June 1st.- Florence-Orlando
- Economy
- Successful claim
Olena M
Verified | May 27, 2025Los Angeles-Amsterdam
Economy
We suffered a lot of inconvenience due to the flight being rescheduled as we had booked tickets with extra legroom. The new tickets were in row 46 and had no legroom and the seat did not recline. It was very difficult to spend 9 hours in that position.
- Los Angeles-Amsterdam
- Economy
Olena M
Verified | May 26, 2025Los Angeles-Amsterdam
Economy
Successful claim
We had purchased seats for 22.05 with extra legroom. The seats offered for the flight 21.05 (row 46) did not have such seats and the seat back did not recline because there was a bar wall behind us. It was very difficult to sit for 9 hours of the flight in such a position.
- Los Angeles-Amsterdam
- Economy
- Successful claim
Dmytro M
Verified | May 26, 2025Los Angeles-Amsterdam
Economy
Successful claim
Our flight Los Angeles - Amsterdam on May 22, 2025 was cancelled. We purchased seats with extra legroom for this flight. Due to the flight cancellation, we were offered a flight on May 21, 2025, but seats with extra legroom were not provided. In this regard, we ask for a refund of the money paid for the extra legroom.
- Los Angeles-Amsterdam
- Economy
- Successful claim
Olena K
Verified | May 24, 2025Warsaw-Jacksonville
Economy
Successful claim
No reason given
Original booking was altered. The flight from MSP to JAX was changed to an earlier time. The flight from AMS to MSP was delayed. When I arrived at MSP at 12:40 PM, I was forced to miss my flight to JAX . Originally, I was due to arrive in JAX at 4:43 PM. Delta offered me flights from MSP to ATL, and ATL to JAX. I arrived at JAX at 12:30 am. Over 8 hours delayed.- Warsaw-Jacksonville
- Economy
- Successful claim
Joshua R
Verified | May 24, 2025Birmingham-Amsterdam
Economy
My whole trip to Amsterdam was to fly with friends, to the World darts championships based in Rotterdam. In which the event began at 6pm and didnβt arrive in Rotterdam until 9pm. Nevemind going to the hotel and checking inn. Plus I had fancy dress, for the occasion and was not used due to the circumstances of KLM overbooking the flight. So Iβve lost β¬60 for my ticket, β¬35 on fancy dress and travel to airport and back in the morning and when in Amsterdam/rotterdam Β£30
- Birmingham-Amsterdam
- Economy
Timothy R
Verified | May 24, 2025Gothenborg-Birmingham
Economy
Successful claim
Technical problems
I have already tried to make a claim (C-9461075) It looks however like you have rejected the claim but you have used the wrong cancelled flight information, you also state that credit card receipts are unacceptable, however after a 90 hour week, I don't see that it is my responsabilty to know your procedures. I tried to reply to the email sent but you rejected the reply because you couldn't cross reference it.- Gothenborg-Birmingham
- Economy
- Successful claim
Joseph A
Verified | May 23, 2025Amsterdam-Lagos
Economy
Technical problems
The aircraft had technical issues which could not be resolved. A different aircraft was later brought but I was delayed over three hours and was terribly stressed.- Amsterdam-Lagos
- Economy
Izzah K
Verified | May 23, 2025Florence-Stockholm
Economy
Technical problems
Plane got delayed then cancelled, had to wait till the next day for the next flight. We were 24 hours late. Missed important school work bc of it- Florence-Stockholm
- Economy
Ava R
Verified | May 23, 2025Florence-Stockholm
Economy
Technical problems
The flight got delayed 19 hours and we had to stay at a hotel with almost only men and our lock to the room didnt work. We also had stains on our towels and were both scared and uncomfortable the entire time. Additionally we had planned the trip according to our University schedule and the delay caused us to miss important parts of our education.- Florence-Stockholm
- Economy
Nova B
Verified | May 23, 2025Florence-Stockholm
Economy
Technical problems
The flight got delayed 19 hours and we had to stay at a hotel with almost only men and our lock to the room didnt work. We also had stains on our towels and were both scared and uncomfortable the entire time. Additionally we had planned the trip according to our university schedule and the delay caused us to miss important parts of our education.- Florence-Stockholm
- Economy
Martin H
Verified | May 23, 2025Teesside-Amsterdam
Economy
Successful claim
Problems at airport
Due to fly with KLM from Teesside. On arrival they told us that the plane which arrived did not have enough spaces for bookings they have taken. After a lot of time wasted, and originally being checked in, we were then made to wait, as half of our group set off on their holiday. An hour later we were then taxiβd to Newcastle airport, where we now have to wait 6.5 hours for our flight to Amsterdam. A 6am flight from Teesside, is now a 15:40 flight from Newcastle. Iβve never had travel plans go as wrong as this. For a travel agent to over book a flight is staggering, and has taken almost a full day of our holiday, losing large deposits from events and restaurants at our destination. The refund system from the travel agent / airline is near unusable, and sends any complaints in circles without speaking to human being.- Teesside-Amsterdam
- Economy
- Successful claim
Carolina L
Verified | May 22, 2025Oslo-Guadalajara
Economy
Successful claim
Technical problems
I was not notified of the flight changes until the same day i was travelling. My flight from Amsterdam got delayed more than 10 hours (from 22:15 til the day after at 14:00). I also contacted the airline due to the changes, and i got confirmation email with the flight from Amsterdam to Mexico city unchanged which was very confusing.- Oslo-Guadalajara
- Economy
- Successful claim
Oscar L
Verified | May 21, 2025Toronto-Madrid
Economy
No reason given
The flight was cancelled and we were offered another flight from a different company, which we accepted. That flight was delayed too resulting in a total delay of more than 3 hours to our destination in Madrid. We lost another flight with Iberia from Madrid to Asturias as we arrived late with the other flight offered by KLM.- Toronto-Madrid
- Economy
Bruno F
Verified | May 20, 2025Rennes-Munich
Economy
Successful claim
I arrived to my final destination on Thursday MAy 8th at 11:30. The original arrival time was MAy 7th at 22:30. The airline told me at Rennes airport at 11:30 on May 7th that until boardeing would not be complete they would not offered any solution. when boarding was complete and I was denied boarding I was offered an alternative flight for Nantes airport departin at 6:00 on MAy 8th. The airline covered the costs of lodging, transportation to the new airport and meals. This was a trip for business and I missed a full day of work. I requested compensation in cash. I knew my righst according to European Directives and I knew I had to be offered a cash compensation of 250 Euros. The airline issued a non-refundable voucher for 250 Euros despite Air France claims that in case of a such voucher it should be of 350 Euros. (https://wwws.airfrance.de/en/information/legal/assistance-et-indemnisation) I contacted them again multiple times by phone and email requesting compensation in cash such as I demanded on site when denied boarding. I opened and filed a claim to Air France The Air France customer serciced claimed they gave me a voucher for 250 Euros (and not 350 Euyros as they advertise in their website) and they considered the case solved. This is a case of failure to comply with European Regulation 261/2004 and false advertisemeent from Air France
- Rennes-Munich
- Economy
- Successful claim
Mo Kwan L
Verified | May 19, 2025Dublin-Hong Kong
Economy
Technical problems
Due to the rebooking of our flight, we were not permitted the additional 23kg checked baggage allowance that we had originally purchased per person. At the time of our initial booking, we paid for four 23kg checked bags, allowing two 23kg bag per person. The rebooked flight only detailed one 23kg bag per person instead.- Dublin-Hong Kong
- Economy
Vikas R
Verified | May 17, 2025Phoenix-Amsterdam
Economy
Successful claim
No reason given
We had a flight on 17th of May it was delayed and we had to get a new tickets as next flight we couldn't have We have first flight at 14 00 and the best option what we could get was next day on 18th- Phoenix-Amsterdam
- Economy
- Successful claim
Patricia B
Verified | May 17, 2025Economy
Purchased Pod and was not offered appropriate food
*I spent at least an hour trying to figure out how to get a gluten free meal served in my pod which is expensive. Noone from KLM ever sent a thing about meals so I tried to ask at KLM lounge. The women behind the desk were unhelpful and as we sat near them we realized they don't dona thing. We were in place in the Que and they nevee contacted us as well. Noone cared about my issue. I was offered a gross curry soup and curry cauliflower. This matter seems trivial until you are the one on a 9 hour flight. I was returning to the states so bringing my own meal proved to be difficult ao I ate prior to boarding. The flight crew seemed to care and were surprised. Food is a basic necessity and many have gluten issues. Not sure why KLM is so awful and doesn't care. A premium ticket holder should get basic customer service. With other airlines this is a basic task. KLM needs to figure out that the girls at the KLM desk at KLM lounge do nothing. More focus needs to be on customer.- Economy
- Desired solution
Apology / Voucher
Other
Victor L
Verified | May 16, 2025Gothenborg-Indianapolis
Economy
Successful claim
Problems at airport
My flight got delayed from Landvetter GOT to Amsterdam Schipol with 40min, which led to that I missed my connection flight to Boston. And by that i would also miss my connection flight in Boston to Indinapolis. I got to talk to support staff at KLM to book me on new flights to reach Indinapolis the same date. So I got a 1-2h delay in Amsterdam and had to run to my connection flight that was now booked to Minneapolis Airport. At that airport my flight left later than my original flight that i where supposed to be on from Boston. So I where supposed to arrive to Indianapolis around 20:49 the 7th of May, and now i arrived to the airport 00:30 the 8th of May. I also missed my taxi that was ordered from Indinapolis Airport. So thats why the recipt for an Uber that i had to book. And i also linked a recipt for food that i needed to buy because of the delay,- Gothenborg-Indianapolis
- Economy
- Successful claim
Anna L
Verified | May 15, 2025Chicago-Amsterdam
Economy
I listed as standby as a crew member and was not able to get on the flight due to it being over sold.
- Chicago-Amsterdam
- Economy
Martin K
Verified | May 15, 2025Vienna-Asheville
Economy
Problems at airport
Due to congestion at Amsterdam Airport, my flight from Vienna was delayed by an hour, causing me to miss my connecting flight. While such things can happen and are understandable, what truly upset me was the following: I was given a voucher for an overnight stay at the Bastion Best Western Airport Hotel. However, when I arrived there late at night to check in, I was informed that no rooms were available. In my opinion, compensation for this unfortunate situation would be more than appropriate. Sincerely and with best regards, Martin Koller, BA- Vienna-Asheville
- Economy
Hana I
Verified | May 15, 2025Amsterdam-Zagreb
Economy
No reason given
The flight was supposed to be at 8.50 PM on 28th of April (Ams-Zag) first it was delayed by four hours to 12.30AM 29th of April and then after waiting it was canceled. The airlane did not provide any hotel food or voucher. The bought tickets were direct flights. The airline klm rebooked our flight to a flight with the overlay. First flight was on the 29th of April at 7am ams-waw and the second at 10:15am waw-zag. We were late by more then 12hours we had missed meetings and very serious obligations that shoudnt be missed. We expect full compensation.- Amsterdam-Zagreb
- Economy
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