KLM Royal Dutch Airlines complaints: comments, page 24
2,012 comments
Andrej D
Verified | Sep 15, 2025
Delhi-Zagreb
Economy
Successful claim
Technical problems
Our flight from Delhi to Amsterdam was delayed more than two hours, then additional 30 minutes at the airport, so we had to be rebooked for a new flight to our final destination, Zagreb. We arrived in Zagreb 3 hours and a few minutes after our initial, planned arrival.
- Delhi-Zagreb
- Economy
- Successful claim
Jonathan N
Verified | Sep 15, 2025Manchester-Accra
Economy
I travelled with 4 luggages, however, my one luggage which contained my personal essential items was delayed upon arrival for 5 days. I completed a PIR form on arrival at the airport. I had to purchase some essential items immediately and I've included the receipts for reimbursements. No cash was offered by KLM for the delayed luggage so I paid out of pocket.
- Manchester-Accra
- Economy
Marta C
Verified | Sep 15, 2025Berlin-Sao Paulo
Economy
No reason given
Awful experience, we were notified in the night that our flight was cancelled, and we were supposed to leave in the morning- Berlin-Sao Paulo
- Economy
Blessing O
Verified | Sep 15, 2025Accra-Luxemburg
Economy
Successful claim
Strike
I have been sick so I haven't had the luxury of time to do that. Flight was delayed from Ghana, and we had to wait 6 more hours in Amsterdam.- Accra-Luxemburg
- Economy
- Successful claim
Michael Leslie T
Verified | Sep 15, 2025Norwich-Taipei
Economy
Technical problems
I got on the flight to Norwich which was half an hour late arriving, so we boarded at 17.45pm and then sat on the plane for a further one hour as the captain said they had electronic issues.- Norwich-Taipei
- Economy
Sekinat Olufunke K
Verified | Sep 14, 2025Lagos-Aberdeen
Economy
At the airport they said I cannot braod the flight because I trip required Amsterdam visa which wasn't on the requirements
- Lagos-Aberdeen
- Economy
Ariola C
Verified | Sep 14, 2025Amsterdam-Chicago
Economy
Successful claim
1st of all the employees were nto helping they kept directing us from one office to the other. 2nd my luggage had all my work suits that each cost more than 400 euro. Some of my items come damaged and are not wearable anymore
- Amsterdam-Chicago
- Economy
- Successful claim
Maria R
Verified | Sep 14, 2025Amsterdam-Zurich
Economy
Strike
It was delated, instead of arriving at 11am, we arrived in ZΓΌrich ay 5.30 pm don't leaving us enought time to get to know the city- Amsterdam-Zurich
- Economy
Hernandez Vidal G
Verified | Sep 14, 2025Manchester-Mexico City
Economy
No reason given
This is a flight I (Sean Dickinson) paid for for my mother in law (Gabriela Hernandez) to return to Mexico. KLM delayed the initial flight from Manchester causing her to miss the connecting flight in Amsterdam. They put her on another flight 9 hours later, but this flight was with AEROMEXICO and not KLM. AM is an airline we normally avoid because of its poor quality and we pay extra to take KLM flights. During the delay they gave my mother-in-law 15EUR for food for the entire 9 hours. She also lost her 5 vials of insulin (approximately Β£250 worth) she carries with her because there was nowhere to store it. When she enquired to KLM about somewhere to store her insulin during her delay they told her it wasn't their problem. They also gave her the option to wait for the next KLM flight at 2am the following day, but told her they would not cover any expense whilst she waited for it. She finally arrived in Mexico at 01:17 am, over 7 hours after she was due to arrive.- Manchester-Mexico City
- Economy
Dora G
Verified | Sep 13, 2025Winnipeg-Nairobi
Economy
Lack of Compensation for expenses due to lost luggage
Claim Number C-9858652 Our baggage, Dora Gwendo and Isaac Gwendo were missing on arrival to Nairobi on July 15, 2025. We travelled to Kisumu immediately after arrival as we were attending a funeral that was starting on July 16, 2025. We had to purchase clothes, shoes to be able to wear as we waited for our luggage to come in. Our luggage did not come in until July 20, 2025. Additionally we had to send some to pick up our luggage for us and had to pay for this service as we were in a remote location and Kenya Airways said they would not be able to deliver the luggage in kisumu. KLM Customer service agent requested documents were sent in, signatures were requested and before they were received claim was closed, I called KLM the same day I received the email and was told that documents had been received and that the claim would be reviewed in less than 10 days. To date a compensation has not been received neither has there been any other information. Below are all the documents needed for the same, I request compensation for the items purchased out of pocket. Thank you- Winnipeg-Nairobi
- Economy
Anna A
Verified | Sep 13, 2025Newcastle-Rome
Economy
Poor service from start to finish
We travelled on the 7th September 2025 on our long awaited trip to Rome. When we arrived in Rome via Amsterdam we soon realised our luggage hadn't arrived. We stood in a queue for around an hour to be processed. We were informed that someone would call us to arrange delivery of our case the next day. We were not offered any essential items or amenities. I explained I had essential medication in the case but the staff member was disinterested. On the 8th September we were made aware that our case was in Rome as my apple tag informed me so. We tried to call the airport , at our own cost , and it was made evident that the case was not being delivered and that we could collect it. Once again at our own cost - 110 euros - we attended the airport to collect our case. On our arrival we queued once again as a flight had just arrive to be met by a surly, disinterested member of staff who shrugged her shoulders when we asked where our case was. She told us to check the carousel - to my response 'surely it won't be there 8hrs after arrival'. To my shock and horror it had been standing by the carousel all day. We removed our case without one member of staff checking what we were doing. The return flight was no better. Our first flight was delayed and therefore we missed our connecting flight. The airport staff were no more interested than the previous staff - told us to book a hotel - and we might be able to claim it back. I have made claim for all expenses - hotel, expenses and damage baggage This is the first time I have flown KLM and I am certainly in no hurry to use you again I expect to hear about this complaint in a timely mannerOverall
Loss / Delay of baggage
None to report
- Newcastle-Rome
- Economy
- Desired solution
David M
Verified | Sep 13, 2025Zurich-Detroit
Economy
Weather conditions
Our flight from Zurich to Amsterdam was delayed, causing us to miss our connection and having to stay the night in Amsterdam. We were rebooked on another flight in the morning, ultimately a 13 hour delay. We received compensation for toiletry/necessities but not for the delay.- Zurich-Detroit
- Economy
Nirmish S
Verified | Sep 12, 2025Prague-Duesseldorf
Economy
We received luggage late 9/7. We were glad to get the luggage and track its progress along the way, however, we did not have the bags for 24 hours with all our clothes, essential bathroom items and other personal items. We purchased what was needed but we arrived late Saturday night and unable to buy clothes and some items until Sunday. We were limited Sunday since in Dusseldorf everthing was closed. No cash was given and we request additional compensation for the time it took us to buy some replacement items and requiring us to go to an event in non-appropriate clothes.
- Prague-Duesseldorf
- Economy
Nikolaos X
Verified | Sep 12, 2025Amsterdam-Billund
Economy
Successful claim
Strike
Original flight booked for 8:35 was cancelled due to KLM employees strike. I hade to take the next possible flight which was at 12:20. This resulted in loosing part of my schedule work meeting planned for that day between 11:00-16:00 as I arrived at 14:00, 4 hours later than planned. In addition, upon arrival at the Billund airport I had to take a taxi to my final destination (as I had a schedule to drive with a colleague from there if I would arrive on time as originally planned).- Amsterdam-Billund
- Economy
- Successful claim
Blessing O
Verified | Sep 12, 2025Accra-Luxemburg
Economy
Strike
Our flight from Ghana was delayed by 45 minutes. Upon arrival in Amsterdam, our connecting flight to Luxembourg was further delayed by more than six hours due to ground strikes at Schiphol Airport. This resulted in an extremely long and stressful wait, particularly difficult for me as I had recently undergone a medical procedure. The delays caused significant inconvenience and discomfort for both myself and my daughter, and I kindly request that you review this situation and provide appropriate compensation for the hardship we endured. I look forward to your prompt response.- Accra-Luxemburg
- Economy
Taibah R
Verified | Sep 11, 2025Glasgow-Dubai
Economy
No reason given
Both of my flights (not a direct flight) were cancelled for this day. Please can it be confirmed if this is the overall compensation across both flights.- Glasgow-Dubai
- Economy
Michael Abdul K
Verified | Sep 11, 2025Birmingham-Accra
Economy
I was unable to take my anti malaria medication for two whole days which I believe render the effectiveness of the full dosage
- Birmingham-Accra
- Economy
Max Jon C
Verified | Sep 11, 2025Barcelona-Linkoeping
Economy
Successful claim
No reason given
Flight was delayed from BCN to AMS and this meant that we were unable to catch our connecting flight and were put on the last flight of the day, we should have arrived in Linkoping at 16;55 but arrived instead at 23;37- Barcelona-Linkoeping
- Economy
- Successful claim
Abdullah A
Verified | Sep 10, 2025Washington-Riyadh
Economy
No reason given
The flight was canceled the we have waited about 4 hours to get a flight within 2 hours the they did not get us in the flight because our luggage werenβt in the flight. The the airline booked us a flight to next day.- Washington-Riyadh
- Economy
James P
Verified | Sep 10, 2025Manchester-Hannover
Economy
Successful claim
Influence by other flights
Flight from Manchester to Schipol delayed by around 3 hours. Missed connecting flight to Hannover so had to stay overnight in Schipol Aitport hotel and take the 09:25 flight on 9th sept. Arrived 10:40.- Manchester-Hannover
- Economy
- Successful claim
Ryan M
Verified | Sep 10, 2025Copenhagen-Newcastle
Economy
Successful claim
The company rebooked our flight without our consent and leading to a delay. Flight scheduled on 9th September 20:30 -21:00 approx. Was then rescheduled to 16:30 10th September. Informed about rescheduling of flight when we landed in schipol. KLM staff told us to run for our next flight which we did then when we got there (ahead of time), we were refused boarding even though others where boarding who were behind us on cue. Leading to us not being able to work the next day and not being able to recieve pay due to KLM cancelling/ rescheduling a flight which we arrived in time for. We are worried sick as our pet has been left at home on her self also which has added to the stress of this situation. We care about her a lot. Lost money by not being able to work today. The incedent caused lots of stress for both of us. Both diagnosed adhd, autism and anxiety which are protected characteristics. Will not make this public now as we would like to proceed with digression.
- Copenhagen-Newcastle
- Economy
- Successful claim
Terezie P
Verified | Sep 10, 2025Amsterdam-Prague
Economy
As I have woken up to travel to Prague for my business meeting and relatives baby welcoming party. I have found out my KLM flight has been cancelled and rebooked wit another trip by connecting flight in Vienna. I postponed my meeting as I would arrive to Prague 2,5 hours late. When I have arrived to Prague I waited for my luggage and It did not came. So I have went to baggage desk to ask what is happening I have already waited for 40 minutes. The nice lady at the counter told me that my luggage has been forgotten at Vienna airport. I asked how long it will took for it to arrive. I was still able to come back after the business meeting so I would be able to at least have clothes at my relatives stay. She told me it might take up to 2-5 days and if I can give her the address for delivery. I was really stressed by this not only did I have not clothes for the meeting (which was very important) but also I would have to stay at my relatives without any other clothes. So I went to by the necessary clothes for my stay. I tried to claimed it back at the airline but they only offered me little of the original claim. I am very disappointed by the company as I have chosen to pay more to travel comfortably. I havenβt expected the treatment I would get from such a company.
- Amsterdam-Prague
- Economy
Jason C
Verified | Sep 10, 2025Cork-Munich
Economy
Successful claim
No reason given
Went to check in on evening of 30th July. Once checked in saw that flight had changed from early morning flight to afternoon, no explanation given. Arrived in destination over 12 hours later than intended. Missed out on a full day of my holiday as a result.- Cork-Munich
- Economy
- Successful claim
Jeremy H
Verified | Sep 10, 2025Kilimanjaro-Rochester
Economy
Strike
My original flight from JRO to AMS was canceled for September 10th due to the KLM worker strike. I received an email from KLM on September 9th informing me of the cancellation and that I would be rebooked on a similar flight for September 12th that get me to my final destination on the afternoon of September 13th, two days later than scheduled. My youngest son is moving into his college dorm for the first time on September 13th in Philadelphia, five hours drive from our home. I was distressed as my family needs my help to move him in and I didnβt want to miss this event. I spent about 4 hours communicating with KLM customer service rep on Whatβs App to cut my trip short and leave a day early so I could get home. They were helpful but it was unfortunate that I had to cancel plans in Tanzania a day early to make this work. I also had to pay $20 USD in cash to have the hotel deliver my bags to the JRO airport as I didnβt secure my rebooking until 2 hours before the new flight time. I was very disappointed that KLM chose to cancel my flight causing me anxiety and having to cut my trip a day short due to their labor issue.- Kilimanjaro-Rochester
- Economy
Valerie W
Verified | Sep 9, 2025Fort Myers-Kilimanjaro
Economy
Strike
Flight was cancelled 1day before I was to depart. Was told There were no other flights to get on for 4 more days. I had to rebook on a different airline- Fort Myers-Kilimanjaro
- Economy
Petrica M
Verified | Sep 9, 2025Bucharest-Amsterdam
Economy
Successful claim
My bagged is seemed lost on the way of my flight from Bucharest to Amsterdam. I had to buy new changing clothes and i also had to get off work without pay to buy everything that i urgently needed.
- Bucharest-Amsterdam
- Economy
- Successful claim
Anonymous member
Verified | Sep 9, 2025Bologna-Humberside
Economy
Lack of cutomer service re refund- do you really want to pay??
We were delayed at Bologna airport on our flight home on the 31st May, we were held on the runway for over 2 hours due to the plane having a technical issue. There was limited lighting no air con and only offered 1/2 a cup of water in 2.5 hours in 90 degree heat. We were then taken off the plane told to collect out baggage and go to a check in desk. There was no communication there, everyone stood about until a passenger advised that we were to log into the KLM app to see an update for our journey ( i had trouble connecting to the Wi-Fi so someone had to do for me) We were then given an alternative flight via Copenhagen which included an overnight stay, followed by a flight to Humberside via Schiphol the following morning arriving in the uk around 11am ( we should have been in the Uk by 9pm the previous day!!) We were offered no vouchers/accommodation/ assistance basically left to fend for ourselves. My mother is 82, Mrs Battersby is recovering from an ACL injury sitting in the airport overnight was not an option We booked into a hotel at the airport. I put in a compensation claim on return with details, passports, letters of authorities and receipt from the hotel, the staff handling were to say the least useless. I was emailing daily, must have sent copies of the passports 10 times,I was requested to send individual hand written signed authorities for each person to process the claim ( I had sent a typed letter signed by all) however a signature didnβt agree to the passport once rectified it turned out another signature didnβt agree!!! 100+ email later and 2 phone calls they eventually paid out on 2 of the 4 fight delay compensation late July, but we had to wait until mid-august for the other 2 claims in the name of Battersby. I had put a claim in for the hotel expense with the original claim I in July however that seems to keep getting overlooked even though we are entitled to this due to the overnight layover., I sent a copy of the hotel invoice a further 10+ time, have been told not received, not a pdf ( I scanned in so definitely PDF) blank pages( i opened and could see the invoice) I have phoned 3 times and waited an hour each time to be connected I have called again today and advised the claim is closed even though i have still not received the refund for the hotel stay. I will add we had a 12 hour delay on the outward fligh however a hotel was provided and the expenses were settled within a couple of weekOverall
- rlack of customer service
- non i can think of
- Bologna-Humberside
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Fernanda S
Verified | Sep 9, 2025Norwich-Athens
Economy
Successful claim
No reason given
After my flight was cancelled the company provided a flight with two connections that I lose as the first flight had a delay from the first airport. I requested a directly flight and they provided me but I had to wait for more than 6 hours. I arrived on my destination more than 12 hours late.- Norwich-Athens
- Economy
- Successful claim
Fernanda S
Verified | Sep 9, 2025Norwich-Athens
Economy
Technical problems
I arrived to my destination more than 12 hours later and I had to find out an alternative to go home as the public transportation was not working anymore. Was a nightmare.- Norwich-Athens
- Economy
Bahareh K
Verified | Sep 8, 2025Vienna-Fort Frances
Economy
Successful claim
No reason given
I had already paid all my trip expenses before coming, but because of this delay I had a very difficult time. I got stuck during the holiday, and since many places were closed, I had no choice but to extend my trip, which cost me a lot of extra money- Vienna-Fort Frances
- Economy
- Successful claim
Anonymous member
Verified | Sep 8, 2025Vienna-Fort Frances
Economy
Bahareh khodaverdiandehkordi
We had tickets from Vienna to France at 17:55 on September 3, and from France to Rome at 21:10 on September 3. However, the actual flights were: from Vienna to France at 18:40 on September 3, and from France to Rome at 06:10 on September 4.Overall
- Cancel my trip for a night
- They gave us hotel for stay to the Frances airport
- Vienna-Fort Frances
- Economy
- Loss: β¬1500
- Desired solution
Julia S
Verified | Sep 8, 2025Stockholm-Nice
Economy
Influence by other flights
Hello, My flight (KL1224) from Stockholm ARN to Amsterdam AMS the 4th of September 2025 was delayed due to air space problems according to the captain. We were scheduled to depart at 17:30 but we did not leave until after 19 which resulted in me and many other passengers missing our connecting flights. My flight to Nice was scheduled to depart at 20:30 and since we arrived after 21, I was rebooked to the next morning. KLM handled everything nicely and I was offered a hotel in Amsterdam for the night but it was an inconvenience as I had already booked and paid for my airbnb and rental car in Nice for Thursday evening.- Stockholm-Nice
- Economy
Lorena F
Verified | Sep 8, 2025Cape Town-Manchester
Economy
Successful claim
My original flight was delayed and then I was informed that there was a overbooked. After an hour or so, they said there was a technical problems as well so some of us couldn't get the flight. I've been told I could get another flight as well get some compensation. Since I'm working next day that disruption became a huge problem for me.
- Cape Town-Manchester
- Economy
- Successful claim
Zoe Z
Verified | Sep 8, 2025Split-Portland
Economy
Successful claim
Strike
It made me miss a day of work at home. I am very frustrated because we had to reach out to be put on another flight, we were not put on another flight automatically.- Split-Portland
- Economy
- Successful claim
Ademola Gideon B
Verified | Sep 8, 2025Lagos-Dublin
Economy
I have rang multiple times and nothing was done the incident happened that my flight was meant to be 10:20pm at night and I was there at the counter at 7:10 and I was told the counter was closed and its such a tragic incident because not only it happened to me alone as we are like 10 that day please u need to be informed about things going on with the staff in Nigeria working with klm the way they treat people, the incident broke me and I don't have any money to book another flight and I am stranded as I just got another flight not quite long thanks
- Lagos-Dublin
- Economy
Max W
Verified | Sep 8, 2025Amsterdam-Δ°stanbul
Economy
In the morning of my flight (direct flight) I was put on another flight (this one is not direct). The reason is quite unclear, they say an operational change. The arrival time was 16:20 and now it is 21:20. Which means I had to book an extra night at the hotel, because otherwise I could enter my apartment (getting keys was possible till 19:30)
- Amsterdam-Δ°stanbul
- Economy
Matthew P
Verified | Sep 8, 2025Bergen-Kisumu
Economy
No reason given
Flight was delayed by 30-45 minutes. KLM did not help or facilitate those of us with close connections at all. They did not help us get off the plane quickly, or call ahead to our next flight. I ran from Terminal C to Terminal E, and went through passport control, and still arrived 22 minutes prior to my connecting flight and was denied boarding. KLM also lied during the flight and said they would send text messages and emails about our connections if we could be rebooked, and I received no messages from either KLM or Kenya Airways. Horrible experience. KLM never apologized or made any effort to help.- Bergen-Kisumu
- Economy
Shanu K
Verified | Sep 7, 2025Manchester-Warsaw
Economy
Successful claim
No reason given
Connecting flight from Amsterdam to Warsaw was cancelled on 31st August and we had to travel from Amsterdam to Budapest and from Budapest to Warsaw which was inconvenient- Manchester-Warsaw
- Economy
- Successful claim
Amit K
Verified | Sep 7, 2025Manchester-Warsaw
Economy
No reason given
Our connecting flight from AMS to Warsaw was cancelled and we had to travel from AMS to Budapest and from Budapest to Warsaw which was inconvenient- Manchester-Warsaw
- Economy
Susan N
Verified | Sep 7, 2025Amsterdam-Birmingham
Economy
Successful claim
Technical problems
Only 2.5 hours before departure i was informed that the flight was cancelled, i had just arrived at the airport too. My daughter and son in law had to drive back to the airport after just leaving to fetch me again. In the email it stated "technical" but no further information. No direct flights the same day, had to get on an early morning flight the next day.- Amsterdam-Birmingham
- Economy
- Successful claim
Michael S
Verified | Sep 5, 2025Manchester-Portland
Economy
Successful claim
One bag went missing. I eventually received it but it made the first part of the trip very difficult. I don't have the boarding pass or luggage tag now because I'm back home but I filed the report when at the hotel and the luggage made it eventually.
- Manchester-Portland
- Economy
- Successful claim
Santina P
Verified | Sep 5, 2025Bologna-Amsterdam
Economy
I was contacted the day of departure of my flight change I was rebooked on LH0289/1002 Which was due to depart. 20.30 and finally departed at 2300..I arrived at Amsterdam at 12.20pm...
- Bologna-Amsterdam
- Economy
Jakub S
Verified | Sep 5, 2025Amsterdam-Prague
Economy
Technical problems
Our evening connecting flight from Amsterdam to Prague on 2 September (KL1361), originally scheduled for around 21:10, was cancelled due to a technical issue with the aircraft. Instead of this originally booked direct flight, we were automatically rebooked on an alternative connection the following morning (3 September) at approximately 06:30 am, with a transfer in Brussels at around 09:30 am. As a result, we arrived in Prague roughly 12 hours later than planned (around 11 am) compared to the cancelled flight. We kindly request compensation for this significant delay, which caused us to cancel important commitments scheduled for the morning of 3 September in Prague. Thank you for your attention to this matter.- Amsterdam-Prague
- Economy
Fanni K
Verified | Sep 5, 2025New York-Budapest
Economy
I have uploaded the passport of the person who booked the tickets. If you need the passports of the passengers, please let me know and I will send them as well.
- New York-Budapest
- Economy
Lola T
Verified | Sep 4, 2025Stockholm-Toulouse
Economy
Successful claim
Problems at airport
our first flight was delayed so we miss our connecting flight to Toulouse and I had to wait for over 6 hours in Amterdam alone with my 2 years old son...- Stockholm-Toulouse
- Economy
- Successful claim
Martine V
Verified | Sep 4, 2025Cape Town-Amsterdam
Economy
Successful claim
No reason given
We had to wait at the airport during midnight with everything closed down, with a baby and a toddler not knowing if the flight was going to depart- Cape Town-Amsterdam
- Economy
- Successful claim
Johan V
Verified | Sep 4, 2025Cape Town-Amsterdam
Economy
Successful claim
No reason given
We had to sit in the airport during midnight with a toddler and a 8 month old while everthing was basically closed, not knowing if the flight was still going to depart- Cape Town-Amsterdam
- Economy
- Successful claim
Richard Z
Verified | Sep 3, 2025Amsterdam-Barcelona
Economy
Missing case from Amsterdam to Barcelona. I had 2 days on cruise ship without clohes so I had to purchase more clothes.
- Amsterdam-Barcelona
- Economy
Nellie A
Verified | Sep 3, 2025Amsterdam-Oranjestad
Economy
Successful claim
No reason given
They had a technician problem with the motor⦠I did not like it that I had to sitcom the plane until they fixed the problem- Amsterdam-Oranjestad
- Economy
- Successful claim
Giana C
Verified | Sep 3, 2025Amsterdam-Dubai
Economy
Influence by other flights
I arrived at my final destination, Dubai, at approximately 7:00 AM. This flight was also delayed by 40 minutes, adding further disruption to my journey. About 20 minutes before landing in Amsterdam, the flight crew announced that I would not make my connection to Dubai. At that same time, I was informed that KLM had already canceled my ticket for the connecting flight without consulting me. Shortly after, I received a notification that my connecting flight to Dubai was delayed by over an hour (scheduled to depart at 2:20 PM but actually departed at 3:30 PM). When I went to the transfer desk, I asked if they could reinstate my ticket so I could still make the original flight, but I was told that it was no longer possible because the ticket had already been canceled by KLM. This was incredibly frustrating because I clearly could have made my original connection if my ticket had not been canceled prematurely. KLM provided no care or assistance during this experience. I was given nothing, even though I faced an 8-hour wait before the next available flight to Dubai. I received no compensation or accommodation offers of any kind. Because I was rebooked on Emirates, I had to retrieve my checked bag from arrivals, return to departures, and go through security all over again, which added significant stress and wasted time. For 6β7 hours, I had to remain in the departures area because the Emirates check-in desk was closed until 3 hours before the flight, preventing me from checking in my bag earlier and resting in an airport pod with a bed. Additionally, while my original KLM ticket allowed me to bring both a carry-on and a personal item, Emirates required me to check my personal item, which contained essential items I needed for my overnight flight. This caused additional discomfort, especially as the Emirates flight did not have flatbed seats and there were no upgrade options available. This incident caused significant inconvenience and unnecessary stress: I missed an entire paid night of my Airbnb in Dubai because I was unable to check in on time. I spent over 8 hours stranded at Amsterdam Airport without proper care or communication. I was physically exhausted from having to navigate arrivals, departures, baggage claim, and security multiple times. The premature cancellation of my original ticket β despite there being enough time to make my connection β was completely avoidable and made the situation much worse. My comfort and well-being were further impacted by being forced to check my personal item and fly overnight without access to items I needed during the flight. Yes. I lost a full paid night at my Airbnb in Dubai, which I was unable to check into due to the delay. I also incurred additional out-of-pocket expenses for food and other necessities during the long wait, none of which were covered by KLM. On top of the financial loss, I lost valuable time at my destination. This entire experience was extremely disappointing and fell far below the service standards I expect from KLM. The lack of communication, failure to provide basic care during a long delay, and the premature cancellation of my ticket β which caused me to miss a flight I could have made β resulted in unnecessary hardship, stress, and financial loss. I am requesting full compensation under EU Regulation 261/2004, along with reimbursement for my direct expenses.- Amsterdam-Dubai
- Economy
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