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KLM Royal Dutch Airlines complaints: comments, page 21

2,012 comments

Zjurieck T

verifbadgeVerified | Oct 12, 2025
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Amsterdam-Willemstad

Economy

No reason given

I went to claim my refund for a meal of a flight before, and there was an option open for a refund on taxes. Which would make sense, since I made a ticket change. Without any notice my ticket was cancelled and as soon as I my flight. I was unable to check in. They said that asking for a refund is the same as cancellation. It was nowhere specified that the refund was part of my ongoing flight ticket. Neither did I get a warning that refund means cancellation of my flight. This wasn’t by any means my intention. I had to book a new flight, they did not cover any expenses, nor did they offer any. I missed important meetings with value losses of €3000. I managed to arrive at final Destination 2 days later.
  • Amsterdam-Willemstad
  • Economy

Laura D

verifbadgeVerified | Oct 12, 2025
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Amsterdam-Manchester

Economy

No reason given

We were sat on the plane for over 3 hours, no way of buying food or drinks. Missed our transfer home and had to extend childcare arrangements for our children who we were unable to pick up on time
  • Amsterdam-Manchester
  • Economy

Nickolay S

verifbadgeVerified | Oct 12, 2025
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Zurich-Amsterdam

Economy

Technical problems

We waited in the plain for longer than 1 hour, then it was announced the plane had technical issues and was cancelled. Instead of direct flight Zurich-Amsterdam, I had to take early morning flight via Brussels. Total trip lasted 23 hours....
  • Zurich-Amsterdam
  • Economy

Krystyna K

verifbadgeVerified | Oct 11, 2025
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Warsaw-Amsterdam

Economy

Successful claim

No reason given

Note that the boarding pass was never provided for this flight. Passenger was asked to go to the check in and get it there at the airport. Please note that the passenger was my mom who I bought this ticket for and for who I'm now requesting the compensation
  • Warsaw-Amsterdam
  • Economy
  • Successful claim

Heni Alexander N

verifbadgeVerified | Oct 11, 2025
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Gothenborg-Accra

Economy

Weather conditions

My original itinerary was Gothenburg β†’ Amsterdam β†’ Accra on 29 September 29, with scheduled departure at 12:05 and arrival in Accra at 20:00 on 29 September. Due to fog in Amsterdam, my flight was rerouted via Frankfurt and Casablanca. I eventually departed Gothenburg at 19:00 and arrived in Accra around 06:00 on 30 September β€” more than 10 hours later than scheduled.
  • Gothenborg-Accra
  • Economy

Philippe R

verifbadgeVerified | Oct 10, 2025
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Malaga-Lyon

Economy

I have checked-in in the morning without any issues (No seat affected though). The first leg of the flight (Malaga to Lyon) was over-booked and they put me on stand-by. I bought an upgrade in business that was NOT offered to me. In the business cabin, 6 seats (on top of mine) were empty... By the way, my flight was delayed. Same with my connection and I arrived without luggage!
  • Malaga-Lyon
  • Economy

Alexandra A

verifbadgeVerified | Oct 10, 2025
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Porto-Helsinki

Economy

No reason given

I arrived well in advance to Porto airport to board my flight to Amsterdam, where I would change to my connecting flight to Helsinki, which was my final destination. The flight was scheduled to depart 16.20. Upon arrival to the airport, I saw that the info screen indicated that the flight was delayed. This made me a bit nervous as I was only going to have one hour between this flight and my connecting in Helsinki. After boarding, we were let know that we would have to wait an additional half an hour before taking off. At this point I knew I probably would not make it. Upon arrival at Amsterdam, the cabin crew confirmed that Helsinki was on the list of missing connections. I was rebooked, initially to Helsinki via Hamburg very early in the morning the next day, but I was able to change it to a direct flight later in the morning. I was also given a hotel room at a hotel near the airport. The incident naturally inconvenienced me, I was not able to get to work the next day, as I had planned. It was also just a bit annoying, the arrival to Amsterdam was quite late (around 21) and of course I was quite tired already, and then you need to start figuring our how to get to this hotel and standing in line at the bus stop and the hotel and so on, while also carrying your things around. I would have preferred to just get home the same evening, as planned.
  • Porto-Helsinki
  • Economy

Kyran B

verifbadgeVerified | Oct 10, 2025
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Aalborg-Norwich

Economy

No reason given

I flew from aalborg to schipol, where I had a 3 hour change over. When I went to board to fly to norwich I was on the bus going to the plane where we stopped and waited for 30 minutes to then get told we were being driven back to the gate. When I got to the gate I was told the flight was cancelled and I had to wait until they provide another flight for the following morning. They provided another flight at 9:20am to humberside ( which is around 5/6 hours from my house. ) This was too late for me because I had a family holiday where I was flying from norwich at 1pm for a family holiday after being away for work for two weeks. I had to book my own flight and pay for it also to stanstead, where I had to pay my mate fuel money to come and pick me up which is around 2 hours from my house. Also when I asked if KLM could give my luggage back they weren’t able to apparently so I had no suitcase or luggage to take to tenerife with me for my family holiday. Finally to top it off I wasn’t provided with anywhere to stay so I went from finishing a 12 hour night shift at 6am saturday morning to having no sleep when I was sat in the airport to then travelling to tenerife all day then following day with no sleep.
  • Aalborg-Norwich
  • Economy

Piotr L

verifbadgeVerified | Oct 10, 2025
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Trondheim-Gdansk

Economy

No reason given

My flight from Trondheim to Amsterdam was delayd and it caused my late for final flight to home. Finally i have stayed for a night in Amsterdam. Next day i came back home.
  • Trondheim-Gdansk
  • Economy

Beverly S

verifbadgeVerified | Oct 10, 2025
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Porto-Panama City

Economy

No reason given

My flight was delayed in Porto and missed my connection in Amsterdam. I was then put on a flight the next day 9:00 am 10/10/25 to Atlanta from Amsterdam. It was overbooked and then put on flight to Atlanta at 3:15 pm. Looks like there is a delay again. I have yet to arrive at my final destination.
  • Porto-Panama City
  • Economy

Sumsunnahar S

verifbadgeVerified | Oct 10, 2025
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Bangalore-Helsinki

Economy

Technical problems

I have got the flight cancelled information just a about 24-36 hrs ago. I have tried to rebook it by rebook it from recommended selections list of KLM website but system crashed. Then I had to call KLM customer support to rebook. I am on a business trip and now returning back home with this flight. This cancellation had an impact on my daily plan of work on a business trip. Communication and reaching out to KLM customer service took a while.
  • Bangalore-Helsinki
  • Economy

Sumsunnahar S

verifbadgeVerified | Oct 10, 2025
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Bangalore-Helsinki

Economy

Technical problems

Just a more than 24 hours time span, I have got the flight cancellation email. Tried to rebook it as recommended way from the website but system failed several times. Then I had to call KLM customer support to rebook. I am in a business trip, this communication causes disruption in my daily plan.
  • Bangalore-Helsinki
  • Economy

Eryn T

verifbadgeVerified | Oct 10, 2025
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Seattle-Barcelona

Economy

Successful claim

Technical problems

Because of my flight being more than 8 hours delayed, my bags were also missing and took several days to arrive . I also missed my work even due to the delay in arrival.
  • Seattle-Barcelona
  • Economy
  • Successful claim

Mohammed S

verifbadgeVerified | Oct 9, 2025
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Washington-Bilbao

Economy

Successful claim

Strike

There was strike so the flight was canceled and I had to pay double price to get another flight in few days
  • Washington-Bilbao
  • Economy
  • Successful claim

Samuel Y

verifbadgeVerified | Oct 9, 2025
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Schonefeld-Boston

Economy

Successful claim

Problems at airport

My flight was delayed leaving Berlin. When I got to Amsterdam KLM had no flight that day to Boston so I had to book and organise my own hotel as they had no capacity to do this. When I got to Boston I had to rebook a car and forfeit my original transport booking due to the delay. I arrived at my destination almost a day after expected. I am a critical worker on a vessel and almost missed boarding the vessel before departure.
  • Schonefeld-Boston
  • Economy
  • Successful claim

Robert O

verifbadgeVerified | Oct 9, 2025
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Amsterdam-Dublin

Economy

Successful claim

Technical problems

The door on the plane failed to close properly. Crew had to end thier shift. Had to find a hotel for overnight stay.
  • Amsterdam-Dublin
  • Economy
  • Successful claim

Stephen M

verifbadgeVerified | Oct 9, 2025
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Athens-Belfast

Economy

Influence by other flights

Had to get my own hotel with no help from KLM. Very disappointed with the help I received from staff in Schipol
  • Athens-Belfast
  • Economy

Alina B

verifbadgeVerified | Oct 9, 2025
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Hamburg-Seoul

Economy

Successful claim

Technical problems

My flight KL1758 from Hamburg to Incheon Airport (via Amsterdam) on 22 September 2025 was cancelled at very short notice (notification received at 17:47, scheduled departure at 18:35). The earliest alternative offered to me was a flight at 6:55 the following morning. Even with this option I would have reached my final destination Incheon more than 12 hours later than originally planned. Since this early departure was not practical for me due to the difficulty of reaching the airport by public transport at that time, I requested to be rebooked onto the same connection at 18:35 the following day. As a result, I reached Incheon approximately 24 hours later than originally scheduled. Since the cancellation was due to a technical problem, this does not constitute an extraordinary circumstance within the meaning of the regulation. Therefore, I am entitled to compensation of 600€ (flight distance over 3,500 km). I attempted to submit a claim using the KLM online form, but it does not allow me to request compensation under EU Regulation 261/2004.
  • Hamburg-Seoul
  • Economy
  • Successful claim

Carl B

verifbadgeVerified | Oct 8, 2025
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Stockholm-Vancouver

Economy

Successful claim

Technical problems

The sunday flight returned back to AMS after 1 hours due to the airplan. I got rescheduled on a flight on tuesday which two days later.
  • Stockholm-Vancouver
  • Economy
  • Successful claim

Camilla L

verifbadgeVerified | Oct 8, 2025
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Amsterdam-Sioux Falls

Economy

No reason given

I was rebooked onto the flight after being delayed the day prior and being kicked off another flight due to a lack of food. This flight was then cancelled. And i had to change my final destination airport to make it to my friends wedding. Someone had to Drive 3 hours to get me from the airport and 3 hours back i was 27 hour delayed to my final destination
  • Amsterdam-Sioux Falls
  • Economy

Camilla L

verifbadgeVerified | Oct 8, 2025
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Billund-Sioux Falls

Economy

Influence by other flights

I was going to a wedding. The flight out of Billund Denmark was delayed so i missed my flight in Amsterdam for Minneapolis. Got rebooked onto a new flight for the next day. The next day i go check in to my flight and they cannot find my booking. I go to the KLM register and was told i was taken off the flight due to a lack og food. I was then rebooked to a later flight that day. I get checked in and go to find my gate. I look at the board and my flight is cancelled. I then get rebooked again. But in order to make it to the wedding in tie i have to go to an airport 3 hours away and have to have someone drive there to pick me up and bring mento where i need to be. I ended up arriving 27 hours later than i was supposed to arrive
  • Billund-Sioux Falls
  • Economy

Per Storr? P

verifbadgeVerified | Oct 8, 2025
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Nantes-Trondheim

Economy

Successful claim

Weather conditions

Aircraft could not land due to wind. No information was provided by KLM in terms of hotel or anything else
  • Nantes-Trondheim
  • Economy
  • Successful claim

Blake W

verifbadgeVerified | Oct 8, 2025
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Helsinki-Aberdeen

Economy

Home Keys in lugage. Phone charger. Hotel. Cloths. Rent difrent apartment. Taxis no car keys. Bed sheets.
  • Helsinki-Aberdeen
  • Economy

Ioana B

verifbadgeVerified | Oct 8, 2025
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Bucharest-Faro

Economy

No reason given

The aircraft was not ready for departure and we only started boarding after the initial departure time. Due to the delay, I missed my connecting flight from Amsterdam and was rebooked for a longer route (Amsterdam - Lisbon - Faro). I was supposed to meet my family at the Faro airport and 7pm but I arrived 5 hours late, after 12am (on the 30th of September) and as such, inquired additional costs and expenses.
  • Bucharest-Faro
  • Economy

Sunny R

verifbadgeVerified | Oct 8, 2025
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Dublin-Marrakech

Economy

Influence by other flights

I am writing to formally submit a claim regarding my disrupted journey on 29 September 2025-KLM My flight from Dublin to Amsterdam on 29 September 2025 was delayed for more than three hours. As a result, I missed my connecting flight from Amsterdam to Marrakesh and was rebooked onto the next available service the following day. Consequently, I only arrived at my final destination at approximately 18:00 on 30 September 2025, almost 24 hours later than originally scheduled.
  • Dublin-Marrakech
  • Economy

Ella K

verifbadgeVerified | Oct 8, 2025
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Ibiza-Bristol

Economy

Weather conditions

The delay on the flight from ibiza to Amsterdam was delayed which meant we missed our connection to Bristol. We were told the next available flight to Bristol was on Sunday 5th at 8:50 and that we should buy a hotel for the night and claim to get the amount of expenses.
  • Ibiza-Bristol
  • Economy

Gabriela B

verifbadgeVerified | Oct 8, 2025
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Bucharest-Portland

Economy

No reason given

I travel a lot and this flight and the very big delay and disappointment because I lost the connection flight, and because of that I had to loose o e day of work.
  • Bucharest-Portland
  • Economy

Sakina K

verifbadgeVerified | Oct 7, 2025
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Dubai-Amsterdam

Economy

Technical problems

Flight was cancelled and was informed about it around 12hrs before the flight. The flight was from Dubai to Amsterdam but was rerouted to from Dubai to Zurich and then a connecting flight from Zurich to Amsterdam. The second flight was delayed by 2hrs. Which all in total resulted in a delay of more than 4hrs.
  • Dubai-Amsterdam
  • Economy

Seonmi H

verifbadgeVerified | Oct 7, 2025
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Amsterdam-Seoul

Economy

Successful claim

Technical problems

THE receipt I've attached is the hotel booking confirmation in Korea for a night I supposed to make it. its in Korean currency of 286200 WON.
  • Amsterdam-Seoul
  • Economy
  • Successful claim

Kalliopi D

verifbadgeVerified | Oct 7, 2025
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Amsterdam-Seoul

Economy

Technical problems

We were not told that we are going back on time. My family was not contacted by me for 3 hours . They tracked my aircraft ,saw that we were returning , calling Klm, no clue from anyone! I was told that the excuse was that they did not want us to wake up us! Sadness and disappointment . I am deeply disappointed of how the case was handled.
  • Amsterdam-Seoul
  • Economy

Christophe T

verifbadgeVerified | Oct 7, 2025
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Toulouse-Manchester

Economy

Weather conditions

Flight Toulouse-Amsterdam delayed three hours from 11am to 2pm. Once in Amsterdam, flight \Amsterdam -Manchester cancelled due to weather conditions all day Sunday 5th October.
  • Toulouse-Manchester
  • Economy

Maddie W

verifbadgeVerified | Oct 7, 2025
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Bristol-Kralendijk

Economy

I was told at the airport my luggage would be delivered to my hotel and I would receive communication all day via WhatsApp so I would know when it would arrive. Instead I received an email at 19.48 telling me I had to be at the airport at 21.00 to collect the bag myself. This was the only communication I received, very last minute and getting a taxi on Bonaire is not very easy.
  • Bristol-Kralendijk
  • Economy

Robert G

verifbadgeVerified | Oct 7, 2025
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Biarritz-bayonne-Amsterdam

Economy

Successful claim

No reason given

Hello - we had our flight on Saturday cancelled and the earliest rebooking option was Tuesday. We had to work on Monday and our small son had to go to daycare so we had to book things ourselves. We booked a train to paris and a flight ourselves. My wife has a separate booking number (Z87IYU) and will fill out a claim for her reimbursement as well.
  • Biarritz-bayonne-Amsterdam
  • Economy
  • Successful claim

Vedran T

verifbadgeVerified | Oct 7, 2025
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Glasgow-Zagreb

Economy

Successful claim

Technical problems

We were booked on a 8.55am flight to Amsterdam. Less than 24h before the flight, we were notified that the flight was cancelled due to technical difficulties and KLM rescheduled us on another flight, which would have arrived nearly 4h after our initial plan. It also included 2 layovers instead of 1, with the second one being only 35mins, and we requested to be assigned another flight. This ended up being the earlier flight to Amsterdam at 6am, which caused us to have a log layover at the airport of nearly 7h, as our second flight was late. We arrived at our destination at 5pm, a little bit later than the original time. The airline did not provide any vouchers for the longer layover.
  • Glasgow-Zagreb
  • Economy
  • Successful claim

Nellie A

verifbadgeVerified | Oct 6, 2025
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Amsterdam-Oranjestad

Economy

No reason given

The flight was delayed more that 3 hours and had to wait in the plane so they can fix the motor issue that they had
  • Amsterdam-Oranjestad
  • Economy

David T

verifbadgeVerified | Oct 6, 2025
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Birmingham-Stuttgart

Economy

Weather conditions

flight was delayed leaving birmingham so missed connection. rebooked to another flight next day.At schipol no support - no staff and no vounchers on maching so had to book everything myself. arrived home 10am on the 6th so late for work. i had to call the airline as they did nothing. no updated information or vouchers on app
  • Birmingham-Stuttgart
  • Economy

Marijana R

verifbadgeVerified | Oct 6, 2025
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Toulouse-Zagreb

Economy

No reason given

I have not received any info the morning of the flight and come to airport to learn flight was significantly delayed and i will miss my connection to zagreb. They rebooked my in AMS but only for the evening flight 9pm (original flight was 2pm) and than that flight was also delayed so I arrived near midnight >8hr total delay.
  • Toulouse-Zagreb
  • Economy

Clement K

verifbadgeVerified | Oct 6, 2025
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Glasgow-Cape Town

Economy

Strike

I loose 2days at work and arrive 2days late as my family was dependent on my arrival as we have plans
  • Glasgow-Cape Town
  • Economy

Jan M

verifbadgeVerified | Oct 6, 2025
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Trondheim-Amsterdam

Economy

Successful claim

Weather conditions

First flight booked for 04.10. at 12:05 - Cancelled on the 03.10. New booking for the 04.10. at 06:05 - Cancelled on the 04.10. at 02:30. Next flight booked for the 04.10. at 17:05 - Cancelled on the 04:10. at 20:30. KLM informed that night, that earliest flight will be on the 07.10. which was inacceptable. Later that night booked a seat in KLM 1204 from Oslo on the 05.10. To reach that flight I booked a rental car from Trondheim and left it at Oslo Airport for an extended rate. Flight ffrom Oslo went in time. In AMS extra parking fee was needed due to extended parking time. In total 3 cancelled flights in a row.
  • Trondheim-Amsterdam
  • Economy
  • Successful claim

Thilo F

verifbadgeVerified | Oct 6, 2025
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Hannover-Lima

Economy

Successful claim

I had to do hiking without my hiking boots in my conventional sneakers and didn’t had the opportunity to buy hiking boots
  • Hannover-Lima
  • Economy
  • Successful claim

Julia Marina C

verifbadgeVerified | Oct 5, 2025
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Quito-London

Economy

No reason given

I contacted the company because the treatment I received was very rude, bad, and racist. I am a disabled person and they could not tell me the reason for the delay and they did not give me staff to assist me since I needed a wheelchair. On top of that, my family had transportation expenses because they were informed that my flight was leaving tomorrow. They had to make several calls and were always given different information. They were informed that I was in France and that I would arrive tomorrow at 8am.
  • Quito-London
  • Economy

Harlan R

verifbadgeVerified | Oct 5, 2025
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Gothenborg-Dublin

Economy

Successful claim

Weather conditions

The weather cancellation and subsequent rebooking put me on a flight to dublin the next day. In total a arrived almost 24 hrs delayed. A staff member said i would be able to reimburse my out of pocket expenses. Here are my expense reciepts Thank you
  • Gothenborg-Dublin
  • Economy
  • Successful claim

Kristian H

verifbadgeVerified | Oct 5, 2025
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Kigali-Manchester

Economy

Successful claim

Strike

We were due to stay another night and morning at our lodge in Rwanda. But our flights go cancelled and we had to leave a day early. We were notified of our cancellation at 3pm and the new flight offered to us was at 7:45pm. We were 3 hours from the airport. Which was a stressful journey wondering whether we were going to make the new flight.
  • Kigali-Manchester
  • Economy
  • Successful claim

Christine M

verifbadgeVerified | Oct 5, 2025
dots

Nice-Cork

Economy

No reason given

I missed my flight because of delay and could not get another flight till next day .. so stayed overnight in Amsterdam . I also had a dog with me .
  • Nice-Cork
  • Economy

Jigyasa S

verifbadgeVerified | Oct 5, 2025
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Faro-Frankfurt

Economy

Successful claim

Weather conditions

My friends (two other who had also booked the same route) and I were traveling from Faro to Amsterdam, ultimetly bound for Frankfurt. At 5 pm on the 4th October, when we noticed that we did not receive a check-in email, we tried to check our flights on KLM website, it said that the flight will operate as scheduled. We tried to double check with Transavia but it redirected us to check from where we originally booked, KLM. We then contacted KLM chat support whereby they instructed us to check in at the airport as the selected flight did not allow us to check-in online. Upon arriving at our airport, it was revealed through the flight information display system that our connecting flight to Amsterdam from Faro was cancelled due to weather conditions (see screenshot in KLM Misinformation). We then proceeded to contact KLM over WhatsApp customer support (evidence also attached as PDF), while seeking assistance at the Transavia service desk. The alternative arranged by Transavia at 6pm on Sunday was not the optimal solution, because we would miss our connecting flight as this caused a delay of almost 21 hours in flight schedule, not to mention we have to attend a university examination early Monday morning at our destination. Thus, we contacted KLM via chatbot where we were told by an agent that the flight was not cancelled. Throughout the night we frantically tried to find our flight information on KLM website but it showed that the flight was operating as per usual. On the Transavia website, our flight information was the only one that wasn't in bold text but there were no further information to the flight. Upon contacting KLM, we were told at 4am, way after the time of our initial flight, that we cannot be offered an alternative flight to our ultimate destination Frankfurt because our flight is not registered as canceled in the system (screenshot supports that the original flight on the 4th Oct took off). As the last resort, we got up at 4am, frantically searched and booked another ticket scheduled for 3 pm the next day (new flight is scheduled to arrive at 7:30pm in Frankfurt). We made every effort to resolve the situation through official channels. We contacted both KLM and Transavia multiple times via chat, WhatsApp, call, and at the airport service desk, but despite our repeated attempts, no workable alternative was offered in time.
  • Faro-Frankfurt
  • Economy
  • Successful claim

Keeley W

verifbadgeVerified | Oct 5, 2025
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Amsterdam-Birmingham

Economy

Weather conditions

I have not contacted the airline as the lead traveller did this as a group. Our original flight scheduled for 12:15pm was cancelled the night before. We then had to arrange for late check out of the hotel which cost €40 for the room I stayed in. Our new flight was scheduled to depart at 21:10pm, which was then delayed until 22:30 and further delayed still, we departed at around 22:47pm eventually. With the flight cancellation and delays we were delayed for almost 11 hours in total
  • Amsterdam-Birmingham
  • Economy

Jessica Anne M

verifbadgeVerified | Oct 5, 2025
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Amsterdam-Birmingham

Economy

Weather conditions

Our flight was scheduled for 12.10 on Saturday 4th October, which was cancelled Friday 3rd evening. Due to storm amy. It was rescheduled for Saturday at 21.10. Which left me in a predicament as I had to make alternative childcare arrangements for my two young children who were at home expecting me home earlier on Saturday 4th. When we arrived at the airport and all checked in our flight was then delayed until 22.30 due to cabin crew being delayed on a previous flight, it was also delayed again until 22.36. We finally landed in Uk at 22.45 but couldn’t get off the plane straight away as the back door on the aeroplane was stuck and wouldn’t open. Went from had then as to sit and wait for everyone else to get off the plane from the front. During this experience I was left out of pocket as I had to buy food and water however I do not have receipts but do have online bank transactions if needed as proof. Due to travelling home I didn’t get home until just after midnight.
  • Amsterdam-Birmingham
  • Economy

Karanjit Kaur T

verifbadgeVerified | Oct 5, 2025
dots

Amsterdam-Birmingham

Economy

Weather conditions

We were told the night before that our flight had been cancelled and we then had an alternative on the night. However with us all having children it was a very big inconvenience and i was deeply saddened to be away any longer than originally planned. This whole encounter ruined my holiday.
  • Amsterdam-Birmingham
  • Economy

Jade M

verifbadgeVerified | Oct 5, 2025
dots

Amsterdam-Birmingham

Economy

Weather conditions

Delayed for over 10.5 hours Had to extend hotel room Delayed again for another hour 1 hour before due to take offf Still didn’t take off at the time they said
  • Amsterdam-Birmingham
  • Economy

Jasmin Y

verifbadgeVerified | Oct 5, 2025
dots

Faro-Frankfurt

Economy

Weather conditions

At 5 pm on the 4th October, when we noticed that we did not receive a check-in email, we tried to check our flights on KLM website it said that the flight will operate as scheduled. We tried to double check with Transavia but it redirected us to check from where we originally booked, KLM. We then contacted KLM chat support whereby they instructed us to check in at the Airport as the selected flight did not allow us to check-in online. Upon arriving at our airport, it was revealed through the Flight Information display system that our connecting flight to Amsterdam from Faro was cancelled due to weather conditions. We then proceeded to contact KLM over WhatsApp customer support, while seeking assistance at the Transavia service desk. The alternative arranged by Transavia at 6pm on Sunday was not the optimal solution, because we would miss our connecting flight as this caused a delay of almost 21 hours in flight schedule, not to mention we have to attend a university examination early Monday morning at our destination. Thus, we contacted KLM via chatbot where we were told by an agent that the flight was not cancelled. Throughout the night we frantically tried to find our flight information on KLM website but it showed that the flight was operating as per usual. On the Transavia website, our flight information was the only one that wasn't in bold text but there were no further information to the flight. Upon contacting KLM, we were told at 4am, way after the time of our initial flight, that we cannot be offered an alternative flight to our ultimate destination Frankfurt because our flight is not registered as canceled in the system. As the last resort, we got up at 4am, frantically searched and booked another ticket scheduled for 3 pm the next day. (new flight is scheduled to arrive at 7:30pm in Frankfurt).
  • Faro-Frankfurt
  • Economy

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

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