Pegasus Airlines complaints: comments, page 2
226 comments
Anonymous member
Verified | Jan 24, 2026Budapest-Tehran
Economy
Financial burden thanks to cancelation
Hello, I am writing regarding my booking for your flight from Budapest to Tehran (Booking Reference: 1GK2Z3, Passenger Name: Shahla Pourbagher). My original flight, scheduled for January 13, was canceled. I subsequently rebooked the flight for January 24; however, this flight was also canceled by your airline. As a result of these two cancellations, I incurred additional expenses amounting to approximately 100 EUR. This situation has caused me significant inconvenience and dissatisfaction with the support provided. I kindly request compensation for the financial losses incurred due to these cancellations, in accordance with your policies and applicable passenger rights regulations. I look forward to your response and a resolution to this matter. Yours sincerely, Shahla Pourbagher
- Budapest-Tehran
- Economy
Haydar D
Verified | Jan 22, 2026Istanbul-London
Economy
Terrible lack of care for customers
10 hour delay four hours waited in terminal 6 hours on the plain, without food, water and information. Terrible experience 3 times pilots and cabin crew changedOverall
10 hours delay without food, water , information 
None
- Istanbul-London
- Economy
- Desired solution
Mahmoud A
Verified | Jan 22, 2026Istanbul-Alexandria
Economy
Flight delayed about for 4 hours
The flight delayed above 4 hours Pegasus notify me but it was very late Yes I miss many things And no food no water The operators were very aggressiveOverall
- Flight delayed above 4 hours
- Istanbul-Alexandria
- Economy
- Loss: €300
- Desired solution
Other
Mahmoud A
Verified | Jan 22, 2026Istanbul-Alexandria
Economy
Flight delayed about for 4 hours
The flight was delayed by more than 4 hours without prior notice from the company and without providing an acceptable reason for the delay.Overall
- Flight delayed above 4 hours
- Istanbul-Alexandria
- Economy
- Loss: €300
- Desired solution
Valdet B
Verified | Jan 17, 2026Amman-Pristina
Economy
Dringende Beschwerde – Immer noch keine Rückerstattung nach über 2 Monaten, trotz mehrfacher Zusagen
Dear Pegasus Airlines Customer Service, I am writing regarding the refund for my canceled tickets in the amount of 807.06 EUR (your reference: 100D5808eu.1500N2021ind.ref). According to your email dated June 25, 2025, the refund should have been credited to my account within 7–10 business days. I have now been waiting for over a month, and to date, I have not received any refund. I have already contacted my bank, and there are no pending transactions or issues with my payment method. Since this is not a Turkish card, I kindly ask you to check the status of the refund and inform me if any further information is required from my side. I request an immediate clarification and prompt processing of my refund.- Amman-Pristina
- Economy
- Loss: €807.06
- Desired solution
Tekla S
Verified | Jan 13, 2026Tbilisi-Manchester
Economy
Compensation for delayed luggage
Dear Customer Relations Team, I am writing to formally submit a compensation claim regarding my checked baggage in connection with my journey on 8 January 2026 with your airline. Passenger name: Tekla Sigua Flights: PC319 – Tbilisi to Istanbul Sabiha Gökçen PC1179 – Istanbul Sabiha Gökçen to Manchester Upon arrival in Manchester, my checked baggage did not arrive and was delivered to me four days later. While the suitcase itself was not externally damaged, several items inside the baggage were damaged as a result of the delay and handling. In addition, due to the four-day delay of my baggage, I was required to purchase essential items (including clothing and toiletries), which resulted in additional expenses. Furthermore, upon arrival in Manchester, I was required to locate and self-register my delayed baggage at the airport. This process took a considerable amount of time and directly caused me to miss my pre-booked train from Manchester to York, resulting in an additional, unplanned travel expense. I reported the baggage delay in accordance with airport procedures and was issued a Property Irregularity Report (PIR). Supporting documentation, including the PIR, receipts for essential purchases, proof of the missed train and replacement ticket, and photographs of the damaged items inside the baggage, can be provided. Under the Montreal Convention (1999), carriers are liable for damage, delay, and associated reasonable expenses relating to checked baggage while under the airline’s responsibility. I therefore respectfully request: Reimbursement for reasonable expenses incurred due to the four-day baggage delay; Compensation for damage to items contained within the checked baggage; Reimbursement of the additional transportation cost incurred due to the missed Manchester–York train caused by the baggage delay procedure. Please advise on the next steps in the claims process and any further documentation required. I look forward to your response within the timeframe stipulated by applicable international aviation regulations. Yours sincerely, Tekla SiguaOverall
- Delayed and Damaged Baggage
- Tbilisi-Manchester
- Economy
- Loss: €600
- Desired solution
Anonymous member
Verified | Jan 8, 2026Vienna-Doha
Economy
Bad experience with Pegasus airlines
We were travelling from Vienna via Turkey to Qatar. In Turkey ticketing office Pegasus employee mentioned to us our bags will be transfered to Doha. When we have arrived to Doha we understood our baggages stucked in Turkey. We have received it in 36 hours later on where one baggage condition was extremly dirty and demaged. Who from this lovely company taking responsibility for this issue? We are travelling a lot but this has been the worst experience ever. In the future we will consider if flying with law cost airlines.Overall
- Stop at Turkey airport, transfer flight our bags delay waited 36 hours
- Vienna-Doha
- Economy
- Loss: €40
- Desired solution
Catalin A
Verified | Jan 6, 2026İstanbul-Tbilisi
Economy
Do not use Pegasus and save time
Cancelation was done with a few hours before departure and after waiting 16+ hours it was also delayed. Try another companyOverall
- Cancellations and delays
- nothing
- İstanbul-Tbilisi
- Economy
- Loss: €100
- Desired solution
Leonida D
Verified | Jan 5, 2026Tbilisi-Skopje
Economy
Terrible experience with Pegasus
I had originally flight from Tbilisi on 20.12.2025 at 06:30. At 06:50 we were standing at the game, no pegasus representative and zero informations what is happening. Then they put on the screen delay to 14:30, again no one come and zero informations. We were going around the airport to find some info stand, no success. We return to the gate, they they put on the Tav flight 10:30. Then out of nowhere they said move to another gate and started boarding. The flight took off at 09:30. So at this point i know i already missed my connection flight. When we arrive in Istanbul i went right away to pegasus stand, there was already big line and i was waiting 2h in line (only 1 or 2 people were working there, and more then 100 people waiting). When it was my turn they changed my tikes to flight at 16:30 with no additional informations. So i was waiting for that flight at that point 12h already at airports (nothing provided from the airline because they said the flight is soon). We boarded on the plane, set inside for 30 min and they said please leave the plane we will not take off. We went out, and again zero informations. We were going around like headless chickens, the flight was mostly turkish people so they were speaking turkish and zero infos in English. I needed to run after to get some information, all i got was the weather is not good in skopje. When i ask ok whats the plan, he just left without any info or where to go and what to do. Then i was running around to find some info stand, where i was told u need to wait near it for some agent to come. I was so tired at this point. Then some agent come and said there is no flights and we will need to wait for the next flight but they don’t know when that will be maybe tomorrow or after 2 days. I ask for any alternative, they said there is non. But i check and i saw there are flights going to prishtina, so ask for that flight that was after 5h. They changed my ticket to one for pristina again with providing nothing. I needed to pay for a launch because i couldn’t stand on my legs anymore. I also paid a lot of things like coffee and food at the airport and of course also when we landed in pristina i needed to pay taxi by myself and I arrived in skopje at 02:00 on 21.12.. It was the worst experience i have ever had. I was sick for one week after from all the trauma i went through.Overall
- Poor customer care at the airports and no information
- Nothing
- Tbilisi-Skopje
- Economy
- Loss: €150
- Desired solution
Sajid M
Verified | Jan 2, 2026Antalya-Dubai
Economy
Unfortunately I am unable to get any answers to my complaint, I paid extra for seats next to my children, Pegasus charged me then cancelled my seats.
I paid extra (£26) for 2 seats for me and one of my children as my other family members were located at different seats….I was charged the money then my paid seats were cancelled then we were allocated automatically assigned seats. No refund received, I have tried reaching out to solve this matter, nothing getting anywhere, very disappointing, Sajid
- Antalya-Dubai
- Economy
- Desired solution
Refund
Ashish V
Verified | Dec 31, 2026Schonefeld-Kuwait
Economy
Missed Connection Flight kwt
I hereby submit a formal compensation claim under EU Regulation EC 261/2004 missed flight to kuwait from Sabiha airporOverall
- no support at sabiha airport regarding missed connection flights due to delayed departure from Berlin
- nothing
- Schonefeld-Kuwait
- Economy
- Loss: €750
- Desired solution
Anonymous member
Verified | Dec 29, 2026Chisinau-Alma-ata
Economy
The flight was cancelled 5 hours before departure
The flight was canceled 5 hours before departure. The company was unable to offer a normal alternative and comfortable flights. Because of this, significant additional costs had to be incurred (600 eur). No reasons were given for the flight cancellation.Overall
- Авіакомпанія скасувала рейс за 5 годин до відправки без жодного пояснення. Чим зірвала усі плани і через це довелося понести великі додаткові витрати.
- Chisinau-Alma-ata
- Economy
- Loss: €600
- Desired solution
Sajid M
Verified | Dec 24, 2025Antalya-Dubai
Economy
Purchased seats payed for cancelled, no refund made
I paid £26 extra to sit on row 21 E/F behind my children who were on row 20…my reserved seats were cancelled I was allocated automatically assigned seats on row 27 for me and my other child. I have not been reimbursed my £26 either. This was a big inconvenience for me, I’m very disappointed this has happened, also it is difficult for me to try and resolve this matter as contacting Pegasus is not easy, Regards, Sajid MahmoodOverall
- Poor customer support from Pegasus
- Antalya-Dubai
- Economy
- Desired solution
Refund
Anonymous member
Verified | Dec 23, 2025Madinah-Duesseldorf
Economy
Missed connection results from airline delay, arrival 8 hrs later
I hereby submit a formal compensation claim under EU Regulation (EC) No. 261/2004 concerning a delayed flight and missed connection on our Pegasus Airlines journey. Booking reference (1HYBRT): Passenger names: [Nouran Hassan, Taimoor Majeed] Flight details: (MED) → (SAW) - (SAW) → (DUS) Both flights booked under the same PNR. The Medina–Istanbul flight was delayed by more than 3 hours, directly resulting in a missed connection to Düsseldorf. Upon arrival in Istanbul, we were informed that the connecting flight had departed and were rebooked on Flight PC1005 afetr 2 hrs of waiting and no further info was provided, also they provide a small meal ticket. We arrived in Düsseldorf at approximately 19:40, instead of the scheduled 11:10, causing a final arrival delay of more than 8 hours. This resulted in significant physical exhaustion, and loss of an important scheduled meeting. Legal basis: Under EU Regulation EC 261/2004, we are entitled to compensation when the final arrival delay exceeds 3 hours, the destination is within the EU, and the journey is booked under a single reservation. All conditions are met. We therefore request €600 per passenger, totaling €1,200 for both.Overall
- missed connection because of airline delay
- Madinah-Duesseldorf
- Economy
- Desired solution
Mudhafar A
Verified | Dec 9, 2025Ankara-London
Economy
damaged goods inside the lugauge
I took my flight from Ankara to Stansted taking with me some of the common items not avialable in my home country the UK. On arrival home I found the 1 kilogram thick plastic container of Molasses has already split at the bottom and the thick juice has spoiled most of my clothes. THis will ot have happened unless the bag has been thrown with forcr from a distance ot a height. See photos attached. THis is abolute carelessness and niglegence.Overall
- damaged goods and spillage on clothes
- Molasses container is split and the whole kilogram of this thick sugary juice has contaminated the clothers and items in the bag. The container is solid and would not get split unless the bag was thrown from a hieght to split open it see photos
- Ankara-London
- Economy
- Desired solution
Perla D
Verified | Dec 9, 2025Zagreb-Mumbai
Economy
Terrible ground staff/don’t want to communicate
Dear Pegasus Customer Service, I am writing to express my profound frustration and anger regarding the appalling treatment I received from your staff at Istanbul-Göktürk Airport on November 20th. My journey began with a flight from Zagreb to Istanbul and then a connecting flight to Riyadh, followed by a journey to Mumbai. However, due to an unjustifiable delay in Zagreb, I missed my connecting flight and faced a series of mishandlings in Istanbul. In Istanbul, I was subjected to utter negligence and disrespect from your staff. Despite my repeated requests for assistance and alternative arrangements, I was rushed onto a flight to Jeddah without any consideration for visa requirements or proper connections. This led to an incredibly stressful and humiliating ordeal, as I was then held in Jeddah due to the lack of proper documentation and a legitimate connecting flight. The situation was made worse by the unprofessional and rude behavior of your Istanbul staff. They were dismissive, combative, and completely unhelpful, leaving us stranded and desperate. To make matters even more infuriating, I was forced to pay additional costs for a new ticket to Mumbai due to the inadequate support from your team. This experience has been unacceptable, and I demand immediate compensation for the extra expenses and a thorough investigation into the behavior and mismanagement by your Istanbul staff. I expect a prompt and satisfactory resolution to this matter.Overall
- Terrible ground staff
- Zagreb-Mumbai
- Economy
- Loss: €601
- Desired solution
Refund
Perla D
Verified | Dec 9, 2025Zagreb-Istanbul
Economy
Terrible decision/worst ground staff/don't want to communicate/ terrible terrible customer service
Dear Pegasus Customer Service, I am writing to express my profound frustration and anger regarding the appalling treatment I received from your staff at Istanbul-Göktürk Airport on November 20th. My journey began with a flight from Zagreb to Istanbul and then a connecting flight to Riyadh, followed by a journey to Mumbai. However, due to an unjustifiable delay in Zagreb, I missed my connecting flight and faced a series of mishandlings in Istanbul. In Istanbul, I was subjected to utter negligence and disrespect from your staff. Despite my repeated requests for assistance and alternative arrangements, I was rushed onto a flight to Jeddah without any consideration for visa requirements or proper connections. This led to an incredibly stressful and humiliating ordeal, as I was then held in Jeddah due to the lack of proper documentation and a legitimate connecting flight. The situation was made worse by the unprofessional and rude behavior of your Istanbul staff. They were dismissive, combative, and completely unhelpful, leaving us stranded and desperate. To make matters even more infuriating, I was forced to pay additional costs for a new ticket to Mumbai due to the inadequate support from your team. This experience has been unacceptable, and I demand immediate compensation for the extra expenses and a thorough investigation into the behavior and mismanagement by your Istanbul staff. I expect a prompt and satisfactory resolution to this matterOverall
- Terrible ground staff
- Zagreb-Istanbul
- Economy
- Loss: €601
- Desired solution
Refund
Perla D
Verified | Dec 9, 2025Zagreb-Istanbul
Economy
Terrible customer support / worst customer service/ don’t want to communicate
Dear Pegasus Customer Service, I am writing to express my profound frustration and anger regarding the appalling treatment I received from your staff at Istanbul-Göktürk Airport on November 20th. My journey began with a flight from Zagreb to Istanbul and then a connecting flight to Riyadh, followed by a journey to Mumbai. However, due to an unjustifiable delay in Zagreb, I missed my connecting flight and faced a series of mishandlings in Istanbul. In Istanbul, I was subjected to utter negligence and disrespect from your staff. Despite my repeated requests for assistance and alternative arrangements, I was rushed onto a flight to Jeddah without any consideration for visa requirements or proper connections. This led to an incredibly stressful and humiliating ordeal, as I was then held in Jeddah due to the lack of proper documentation and a legitimate connecting flight. The situation was made worse by the unprofessional and rude behavior of your Istanbul staff. They were dismissive, combative, and completely unhelpful, leaving us stranded and desperate. To make matters even more infuriating, I was forced to pay additional costs for a new ticket to Mumbai due to the inadequate support from your team. This experience has been unacceptable, and I demand immediate compensation for the extra expenses and a thorough investigation into the behavior and mismanagement by your Istanbul staff. I expect a prompt and satisfactory resolution toOverall
- Poor customer service of ground staff worse
- Zagreb-Istanbul
- Economy
- Loss: €601
- Desired solution
Elissar D
Verified | Dec 8, 2025Marseille-Dubai
Economy
terrible delays and luggage handling
Dear Customer Service Team, I am writing to formally submit a complaint regarding the extremely poor handling of my recent journey from Marseille to Istanbul Sabiha Gökçen Airport. The experience involved several significant delays, causing major inconvenience and disruption to my plans. Delay at Marseille Airport: The flight departed from Marseille with a considerable delay. No clear explanation or timely updates were provided to passengers, leaving us uncertain and stressed. Delay upon Arrival at Sabiha Gökçen Airport: After landing, we encountered another delay at Sabiha Airport. Again, passengers were given limited information, and the waiting time was both excessive and frustrating. Two-Hour Delay Inside the Aircraft: The most unacceptable part of the experience was being kept seated inside the aircraft for over two hours before take-off, without proper communication, refreshments, or regard for passenger comfort. This created unnecessary discomfort and raised safety and welfare concerns. The accumulation of delays and lack of communication significantly impacted my travel schedule and caused considerable inconvenience. on top of the delays i did not get my luggage in Dubai airport I am requesting: A full explanation for these delays, Confirmation of whether these delays qualify for compensation under applicable passenger rights regulations (such as EU Regulation 261/2004), and Appropriate compensation for the time lost and the discomfort experienced. I expect your prompt attention to this matter and a timely response. Sincerely, elissar abdo dabbour dit dabbous 1DQ8KU PC740 ON 7 decemberOverall
- lateness on flights
- stuff nice
- Marseille-Dubai
- Economy
- Desired solution
Refund
Alberto V
Verified | Dec 5, 2025Sevilla-Istanbul
Economy
No reason given
I was on my way to Dubai connecting in Istanbul. For no apparent reason not related to whether or airport issues Pegaus delayed my flight for 9 hours causing me to arrive at 4 am at Istanbul , loosing my connection and loosing a business day in Dubai.- Sevilla-Istanbul
- Economy
Akhtar A
Verified | Nov 27, 2025Manchester-Istanbul
Economy
Muhammad Mujtaba Khalil Treated Badly at Manchester Airport
This complaint relates to my brother-in-law (Mr Alamgir Khan) and his family (wife: Nazia Ahmad, son: Muhammad Mujtaba Khalil and two daughters: Hania Alamgir, and Zunaira Alamgir) who experienced this horrific ordeal just before they boarded the flight PC1180 on 05/11/2025. Their PNR wass PV823B. Just when they were getting on board, one of the ground staff confronted them, misbehaved with them and harassed them about their backpacks being heavier. They demanded to pay £98 for the heavy or extra bags. My brother-in-law, Alamgir Khan, offered to pay the money in cash, but the staff refused to accept cash. They started shouting at the passengers and then grabbed the backpacks of my brother-in-law, Alamgir Khan and his son's, Muhammad Mujtaba Khalil (a 13 years old boy). The staff member shouted so much and behaved so rudely that girls (Hania Alamgir, and Zunaira Alamgir) started crying in front of the staff, due to which Hania started vomiting. They were forced to board the flight; otherwise, they would have missed it. The poor passengers were so shocked and horrified by the ordeal that they did not believe it was happening to them in the UK in this day and age. Upon landing in Istanbul, they managed to tell me about their ordeal at Manchester Airport and requested me to put in this complaint on their behalf. The black colour backpack belonging to Muhammad Mujtaba Khalil contained his Rolex watch, some perfumes for gifts, an envelope containing over £200 of money in notes and coins, and some other personal belongings. I would like to request that this case be properly investigated, the victimised family be fully compensated, and their belongings, which were taken from them by the airport staff, be returned to the family.Overall
- bad behaviour of staff ground
- none
- Manchester-Istanbul
- Economy
- Desired solution
Refund
Saif S
Verified | Nov 7, 2025Erbil-Copenhagen
Economy
Delayed flight to Copenhagen
my flight was delayed for one day and because of that I and my wife missed the work. thats is way i want to get compensation for that. My Reservation nr are 1597PC. My name is Saif Salim 1993-01-13Overall
- delyd
- Erbil-Copenhagen
- Economy
- Loss: €1200
- Desired solution
Anonymous member
Verified | Nov 2, 2025Tehran-Cologne
Economy
Refund Request for Flight – Reservation Number 1541ND
Dear Pegasus Airlines Team, I have been trying to contact you through your website for some time but keep encountering technical issues: • The link under “Refund”, Refund Requests than We recommend you check the rules of your ticket for detailed information and the “Contact us” button both redirect me back to the same page without providing any way to get in touch. When I go to Flight Changes/ Cancellation and Delay and then Flight Delay an “Passenger Rights” and then click “Contact us”, it leads to a page that is not accessible. Please see the attached screenshots for reference. These problems have persisted for over a month. Therefore, this email is currently the only way for me to reach you. Please note that both affected passengers share the same email address, namely this one, from which I am writing to you. Please see the attached mail too. I kindly ask for your assistance and a response regarding the next steps. I would like to request a refund or partial refund for our recent flight from Istanbul to Cologne/Bonn. Booking Details: • Reservation Number (PNR): 1541ND • Number of Passengers: 2 • Flight: o Flight No.: PC1015 o Date: Wednesday, 3 September 2025 o Route: Istanbul Sabiha Gökçen – Cologne/Bonn o Departure: 17:45 – Arrival: 20:10 o Ticket Numbers: 6242295901882, 6242295901881 Reason for Claim: The flight experienced a significant delay in Istanbul, resulting in a long waiting time. Consequently, our arrival in Cologne/Bonn was delayed until 23:30, causing considerable inconvenience. Additional Note: I have attempted to submit this request via your website, including the “Contact,” “Chat,” and the link under “Write to us with any questions concerning the Guest Relations Department,” but unfortunately none of these options are working. Therefore, I am sending this request directly by email. I kindly request that you review our case according to your policies and advise us on the applicable refund or partial refund. Thank you very much for your assistance. Sincerely, Seyed Jalal Roshan (passenger 1) Sedigheh Beigom Shahid Zadeh Mousavi (passenger 2) Aras Shahidzadeh Mousavi (son-in-law, client)Overall
- Verspätung
- keine
- Tehran-Cologne
- Economy
- Loss: €130
- Desired solution
Anonymous member
Verified | Nov 2, 2025Tehran-Cologne
Economy
Refund Request for Flight – Reservation Number 1541ND
Dear Pegasus Airlines Team, I have been trying to contact you through your website for some time but keep encountering technical issues: • The link under “Refund”, Refund Requests than We recommend you check the rules of your ticket for detailed information and the “Contact us” button both redirect me back to the same page without providing any way to get in touch. When I go to Flight Changes/ Cancellation and Delay and then Flight Delay an “Passenger Rights” and then click “Contact us”, it leads to a page that is not accessible. Please see the attached screenshots for reference. These problems have persisted for over a month. Therefore, this email is currently the only way for me to reach you. Please note that both affected passengers share the same email address, namely this one, from which I am writing to you. Please see the attached mail too. I kindly ask for your assistance and a response regarding the next steps. I would like to request a refund or partial refund for our recent flight from Istanbul to Cologne/Bonn. Booking Details: • Reservation Number (PNR): 1541ND • Number of Passengers: 2 • Flight: o Flight No.: PC1015 o Date: Wednesday, 3 September 2025 o Route: Istanbul Sabiha Gökçen – Cologne/Bonn o Departure: 17:45 – Arrival: 20:10 o Ticket Numbers: 6242295901882, 6242295901881 Reason for Claim: The flight experienced a significant delay in Istanbul, resulting in a long waiting time. Consequently, our arrival in Cologne/Bonn was delayed until 23:30, causing considerable inconvenience. Additional Note: I have attempted to submit this request via your website, including the “Contact,” “Chat,” and the link under “Write to us with any questions concerning the Guest Relations Department,” but unfortunately none of these options are working. Therefore, I am sending this request directly by email. I kindly request that you review our case according to your policies and advise us on the applicable refund or partial refund. Thank you very much for your assistance. Sincerely, Seyed Jalal Roshan (passenger 1) Sedigheh Beigom Shahid Zadeh Mousavi (passenger 2) Aras Shahidzadeh Mousavi (son-in-law, client)Overall
- verspätung
- keine
- Tehran-Cologne
- Economy
- Loss: €130
- Desired solution
Anonymous member
Verified | Nov 2, 2025Tehran-Cologne
Economy
Refund Request for Flight – Reservation Number 1541ND
Dear Pegasus Airlines Team, I have been trying to contact you through your website for some time but keep encountering technical issues: • The link under “Refund”, Refund Requests than We recommend you check the rules of your ticket for detailed information and the “Contact us” button both redirect me back to the same page without providing any way to get in touch. When I go to Flight Changes/ Cancellation and Delay and then Flight Delay an “Passenger Rights” and then click “Contact us”, it leads to a page that is not accessible. Please see the attached screenshots for reference. These problems have persisted for over a month. Therefore, this email is currently the only way for me to reach you. Please note that both affected passengers share the same email address, namely this one, from which I am writing to you. Please see the attached mail too. I kindly ask for your assistance and a response regarding the next steps. I would like to request a refund or partial refund for our recent flight from Istanbul to Cologne/Bonn. Booking Details: • Reservation Number (PNR): 1541ND • Number of Passengers: 2 • Flight: o Flight No.: PC1015 o Date: Wednesday, 3 September 2025 o Route: Istanbul Sabiha Gökçen – Cologne/Bonn o Departure: 17:45 – Arrival: 20:10 o Ticket Numbers: 6242295901882, 6242295901881 Reason for Claim: The flight experienced a significant delay in Istanbul, resulting in a long waiting time. Consequently, our arrival in Cologne/Bonn was delayed until 23:30, causing considerable inconvenience. Additional Note: I have attempted to submit this request via your website, including the “Contact,” “Chat,” and the link under “Write to us with any questions concerning the Guest Relations Department,” but unfortunately none of these options are working. Therefore, I am sending this request directly by email. I kindly request that you review our case according to your policies and advise us on the applicable refund or partial refund. Thank you very much for your assistance. Sincerely, Seyed Jalal Roshan (passenger 1) Sedigheh Beigom Shahid Zadeh Mousavi (passenger 2) Aras Shahidzadeh Mousavi (son-in-law, client)Overall
- Verspätung
- keine
- Tehran-Cologne
- Economy
- Loss: €130
- Desired solution
Anonymous member
Verified | Nov 2, 2025Istanbul-Cologne
Economy
Refund Request for Flight – Reservation Number 1541ND
Dear Pegasus Airlines Team, I have been trying to contact you through your website for some time but keep encountering technical issues: • The link under “Refund”, Refund Requests than We recommend you check the rules of your ticket for detailed information and the “Contact us” button both redirect me back to the same page without providing any way to get in touch. When I go to Flight Changes/ Cancellation and Delay and then Flight Delay an “Passenger Rights” and then click “Contact us”, it leads to a page that is not accessible. Please see the attached screenshots for reference. These problems have persisted for over a month. Therefore, this email is currently the only way for me to reach you. Please note that both affected passengers share the same email address, namely this one, from which I am writing to you. Please see the attached mail too. I kindly ask for your assistance and a response regarding the next steps. I would like to request a refund or partial refund for our recent flight from Istanbul to Cologne/Bonn. Booking Details: • Reservation Number (PNR): 1541ND • Number of Passengers: 2 • Flight: o Flight No.: PC1015 o Date: Wednesday, 3 September 2025 o Route: Istanbul Sabiha Gökçen – Cologne/Bonn o Departure: 17:45 – Arrival: 20:10 o Ticket Numbers: 6242295901882, 6242295901881 Reason for Claim: The flight experienced a significant delay in Istanbul, resulting in a long waiting time. Consequently, our arrival in Cologne/Bonn was delayed until 23:30, causing considerable inconvenience. Additional Note: I have attempted to submit this request via your website, including the “Contact,” “Chat,” and the link under “Write to us with any questions concerning the Guest Relations Department,” but unfortunately none of these options are working. Therefore, I am sending this request directly by email. I kindly request that you review our case according to your policies and advise us on the applicable refund or partial refund. Thank you very much for your assistance. Sincerely, Seyed Jalal Roshan (passenger 1) Sedigheh Beigom Shahid Zadeh Mousavi (passenger 2) Aras Shahidzadeh Mousavi (son-in-law, client)Overall
- Verspätung über mehrere Stunden
- keine
- Istanbul-Cologne
- Economy
- Loss: €130
- Desired solution
Anonymous member
Verified | Nov 2, 2025Tehran-Cologne
Economy
Refund Request for Flight – Reservation Number 1541ND
Dear Pegasus Airlines Team, I have been trying to contact you through your website for some time but keep encountering technical issues: • The link under “Refund”, Refund Requests than We recommend you check the rules of your ticket for detailed information and the “Contact us” button both redirect me back to the same page without providing any way to get in touch. When I go to Flight Changes/ Cancellation and Delay and then Flight Delay an “Passenger Rights” and then click “Contact us”, it leads to a page that is not accessible. Please see the attached screenshots for reference. These problems have persisted for over a month. Therefore, this email is currently the only way for me to reach you. Please note that both affected passengers share the same email address, namely this one, from which I am writing to you. Please see the attached mail too. I kindly ask for your assistance and a response regarding the next steps. I would like to request a refund or partial refund for our recent flight from Istanbul to Cologne/Bonn. Booking Details: • Reservation Number (PNR): 1541ND • Number of Passengers: 2 • Flight: o Flight No.: PC1015 o Date: Wednesday, 3 September 2025 o Route: Istanbul Sabiha Gökçen – Cologne/Bonn o Departure: 17:45 – Arrival: 20:10 o Ticket Numbers: 6242295901882, 6242295901881 Reason for Claim: The flight experienced a significant delay in Istanbul, resulting in a long waiting time. Consequently, our arrival in Cologne/Bonn was delayed until 23:30, causing considerable inconvenience. Additional Note: I have attempted to submit this request via your website, including the “Contact,” “Chat,” and the link under “Write to us with any questions concerning the Guest Relations Department,” but unfortunately none of these options are working. Therefore, I am sending this request directly by email. I kindly request that you review our case according to your policies and advise us on the applicable refund or partial refund. Thank you very much for your assistance. Sincerely, Seyed Jalal Roshan (passenger 1) Sedigheh Beigom Shahid Zadeh Mousavi (passenger 2) Aras Shahidzadeh Mousavi (son-in-law, client)Overall
- Verspätung
- keine
- Tehran-Cologne
- Economy
- Loss: €130
- Desired solution
Floris F
Verified | Oct 27, 2025Bologna-Istanbul
Economy
Compensation for Lost and damge bag
Good morning, I would like to inform you that I was contacted on October 22nd by Air Arabia to collect my suitcase... Pegasus Lost my bag at 9/10 in fly from Bologna tò Istanbul I went personally at my own expense to collect it that day at Mopa airport. The suitcase arrived in terrible condition... not to mention the fact that I had food products that went bad... so I ask you for a compensation, if not for the suitcase, at least for the inconvenience of the 2-week delay...
- Bologna-Istanbul
- Economy
- Desired solution
Expenses reimbursement
Edin A
Verified | Oct 26, 2025Nicosia-Sarajevo
Economy
Technical problems
My flight PC1931 from Lefkosa to Istanbul on 12 October 2025 was delayed twice due to operational reasons. Because of this, I missed my connecting flight PC291 to Sarajevo and arrived at my final destination at around 17:00, instead of the scheduled 09:25 — a total delay of more than 7 hours. The long waiting time was especially difficult because I was travelling with a 3-year-old child and a 3-month-old baby, which made the situation extremely exhausting and stressful. We spent the entire day at Istanbul Sabiha Gökçen Airport and arrived in Sarajevo much later than planned. I have already contacted Pegasus directly, but they denied responsibility and refused to acknowledge the situation. Booking reference: 1AQSG9- Nicosia-Sarajevo
- Economy
Anonymous member
Verified | Oct 23, 2025Manchester-Karachi
Economy
Terible calculation of amount
I booked a ticket with you for my daughter and grand son and Pegasus charged from me the twice fare ( 1 adult and 1 infant under two I request to please refund amount u extra charged. ( £410.70) Thank you PNR 1E2R48 Date was 23rd Oct. 2025Overall
- 1 adult + Infent under two is traveling on 1st nov 2025 , they charge twice the tickets price but the should be charged 1 full and infent price ( there is no seat for infant they charged all together £410.70 all together. Please check and refund me my
- I can't say
- Manchester-Karachi
- Economy
- Desired solution
Expenses reimbursement
Olga T
Verified | Oct 21, 2025Dublin-Antalya
Economy
No reason given
Due to the lateness of the flight we missed our connecting flight to Antalya which was due to leave Istanbul on 3/10 at 21.55. We were put on a flight to Antalya the next morning at 4/10 at 7.15 am. We were out up in a hotel but We were not given a breakfast the following morning. We lost a day of our holiday and appointments that were made for 11 am in alanya.- Dublin-Antalya
- Economy
Maksim V
Verified | Oct 19, 2025Istanbul-Sharm El Sheikh
Economy
This is a customer scam, and we will take legal action!!!!
it says the same time on the check-in board. when you arrive at this time, they say that check-in for the flight is over!!! they're deceiving people!!!!! For everyone, we're late for the flight, and the check-in board shows incorrect numbers!!! it's a lie!!! we arrived at the designated time!! the registration board displays the wrong time! people get caught in this trap! We were at the boarding gate at the time indicated on the board !!! PC630 Sabina gok Sharm el-she Family Vasilev ,3 person!! Maksimus.78rus@yandex.ruOverall
- it says the same time on the check-in board. when you arrive at this time, they say that check-in for the flight is over!!! they're deceiving people!!!!! For everyone, we're late for the flight, and the check-in board shows incorrect numbers!!!
- Istanbul-Sharm El Sheikh
- Economy
- Loss: €1000
- Desired solution
Expenses reimbursement
Ksenia C
Verified | Oct 11, 2025Istanbul-Moscow
Economy
Flight Cancellation, Misleading Information and Request for Compensation
I am writing to complaint regarding the cancellation of my scheduled flight PC386 from Istanbul to Moscow (as part of my itinerary Dublin–Istanbul–Moscow) on 14 September 2025, Booking Reference 1XKAL4. On 12 September 2025, I received an email notification from Pegasus Airlines stating that my flight from Istanbul to Moscow (Vnukovo) had been cancelled due to the closure of Vnukovo Airport. However, online records show that Pegasus Airlines operated flights to Vnukovo at that very time, which indicates that the reason given for cancellation was inaccurate and misleading. The notification offered two options: free cancellation or an itinerary change. When I attempted to cancel, only a 10% refund was displayed instead of a full refund. When I attempted to change my itinerary, the system requested that I contact support via chat (which did not function) or via telephone. I made an international call from Ireland to Turkey, waiting more than 10 minutes for English-language support without any response, incurring costs for an unanswered call. When I then tried to reach Russian-language support, I was informed by answering machine that only written contact was available, which left me without any real assistance in either language. Due to Pegasus Airlines’ failure to provide proper support and an alternative itinerary, I suffered significant financial and personal losses: 1. I was forced to cancel my continuation flights Moscow-Perm-St. Petersburg, incurring a 20% ticket loss (amount: Rub 3415 = € 36). 2. I had to purchase a last-minute replacements: • Flight from Istanbul to Ekaterinburg (amount: Rub 19979 = € 211). • Train from Ekaterinburg to Perm (amount: Rub 4867 = € 51) • Flight from Perm to St. Petersburg (amount: Rub 15433 = € 163) 3. I had to arrange overnight accommodation in Istanbul (amount: € 39). 4. I incurred additional costs for international calls to Pegasus customer service without resolution (amount: €10). In total, my direct financial losses amount to € 510. I request full reimbursement of these expenses, along with additional compensation in the amount of € 490 for the distress, disruption, and moral damages caused by Pegasus Airlines’ misleading cancellation notice, lack of proper customer service, and failure to deliver on the promised support options.Overall
- Cancelled flight declaring closed airport, however, online records shown that Pegasus Airlines operated flights to Vnukovo at that very time, which indicates that the reason given for cancellation was inaccurate and misleading.
- Istanbul-Moscow
- Economy
- Loss: €510
- Desired solution
Expenses reimbursement
Erika F
Verified | Oct 8, 2025Economy
Handgepäck musste bezahlt werden, obwohl inklusive
Dear Customer Service Team, I am writing to express my dissatisfaction with the service at the gate Airport of Istanbul Sabiha Kokcen. Before I just wanted to enter the bus transfer to the aircraft the lady on the gate charged me 50 Euros for my hand luggage although yo can see underneath that it was included in this flight! At Zürich Airport it was no Problem! I didn’t have the time to discuss so I paid the amount of money! I am very dissatisfied and feel mistreated! I also talked to the steward! He suggested that I write this matter to the Airline! Thank you for your attention to this matter. I look forward to your prompt reply. Sincerely, Erika My booking: IMG_8411.jpegIMG_8410.jpeg
- Economy
- Loss: €50
- Desired solution
Refund
Daviti M
Verified | Oct 7, 2025Trabzon-Budapest
Economy
they lost my bagage,...........
They just lost my bagage and after they refuse to answer me.Even dont take on account that they are responsible! dont ever fly with this companyOverall
- Pegasus lost my bagage!
- nothing positive
- Trabzon-Budapest
- Economy
- Loss: €1500
- Desired solution
Refund
Thomas M
Verified | Sep 28, 2025Antalya-Dresden
Economy
Formal complaint and assertion of a claim
Beispiel für alle verärgerten. Sehr geehrte Damen und Herren, hiermit reichen wir formell Beschwerde gegen die unzumutbare Abwicklung unserer Rückreise ein, welche zu erheblichen Schäden und Unannehmlichkeiten führte. Unsere ursprüngliche Buchung betraf folgenden Flug: Ursprünglicher Flug: Pegasus Airlines (5007) Ursprüngliche Route: Antalya (AYT) nach Berlin (BER) Geplante Abflugzeit: 27. Sept. 2025, 15:15 Uhr Dieser Flug wurde annulliert, was uns zu einer Gesamtverspätung von mehr als 8 Stunden am Endziel zwang. Forderung: Pauschale Ausgleichszahlung (€ 200 pro Person) Wir machen hiermit unseren Anspruch auf die pauschale Ausgleichszahlung gemäß der EU-Verordnung (EG) Nr. 261/2004 geltend. Da die Flugdistanz von 2.184 km in die Kategorie zwischen 1.500 km und 3.500 km fällt, fordern wir die gesetzliche Entschädigung in Höhe von 200 € pro Person. Gesamtforderung Pauschalentschädigung: 200 € pro Person. Ich erwarte eine Bestätigung des Eingangs dieser Beschwerde sowie die vollständige Erstattung des geforderten Betrages (400 € Gesamtsumme) auf folgendes Konto: mfg und unterschriftOverall
- mangelhafte Ersatzbeförderung
- Antalya-Dresden
- Economy
- Loss: €400
- Desired solution
Fahad A
Verified | Sep 28, 2025Vienna-Kuwait
Economy
No reason given
My flight was on Sunday, September 28, from Vienna Airport at 5:55 p.m. Transit to Kuwait. I arrived at the airport at 1 pm 5 hours before take-off. When I went to check that to go to the plane, the flight did not appear to me. When communicating with the traveler's application because my reservation was from them, it was clarified by them that the plane flew at 1:45 pm without my knowledge or sending me a message, email or call, not by the pilot company, not even by the traveler's application.- Vienna-Kuwait
- Economy
Georgiana M
Verified | Sep 28, 2025Istanbul-Bucharest
Economy
Fight delayed, departure delayed
My name is GEORGIANA MARINCA! I want to report a few problems I encountered related to the PEGASUS Istanbul-Bucharest flight today, 26.09.2025, from the circuit I traveled through the PREMIO TRAVEL agency. 1. The plane was 30 minutes late, unjustified. The 16:30 takeoff turned into 17:00 and the plane only took off from the runway at 17:20. My sister MARINCA ANDREEA and I (both taking this circuit through Premio) from Bucharest had a ticket and checked-in to Cluj, with our flight scheduled to be at 19:20. We got off the PEGASUS plane only at 18:30 because they didn't open both doors on the plane for disembarkation. 2. We waited for our checked baggage for an extra 15 minutes From all these consequences we LOST the flight to Cluj, we lost the tickets and the money related to it! I want you to come up with a SOLUTION for us to solve this problem in a AMICABLE way, without advertisements and inappropriate reviews. Thank you and I am waiting for good news!Overall
- Zbor întârziat, decolare intarziata
- Istanbul-Bucharest
- Economy
- Loss: €300
- Desired solution
Badiah A
Verified | Sep 24, 2025Riyadh-Istanbul
Economy
Mishandling of Stroller & Endangerment of My Children
Flight information: SAWPC2081 RUH XY258 Please find attached Image of : 1)Airline ticket 2)Handwritten note from international lost and found directed to domestic lost and found. 3) image of 9 month baby in baggage cart. Dear Pegasus Airlines Customer Relations Team, I am writing to raise a serious complaint about my recent travel experience with Pegasus Airlines from Mersin to Istanbul (transit) and then Istanbul to Riyadh. Due to Pegasus’ mishandling of my baby stroller and the unprofessional behavior of your staff, both my children and I were exposed to danger, distress, and humiliation. • Stroller Mishandling: Despite leaving my stroller at the aircraft door as instructed, it was not returned at arrival. I was wrongly directed across multiple counters for hours, only to later find out it had not even been sent to Riyadh. • Exposure to Danger: I was forced to carry my 9-month-old baby (10kg) the entire time while my 4-year-old carried luggage and walked unassisted in crowded areas. This left my older child at risk of getting lost and forced me to place my baby on a bathroom floor just to assist him In the bathroom when he needed. Pegasus’ negligence directly endangered both of my children’s health and safety. • Unprofessional Conduct: Staff repeatedly dismissed me, passed responsibility between departments without coordination, and showed no empathy despite my visible exhaustion. At one point, I nearly fainted, and my child had to sit on the floor to eat because no basic assistance was offered. This experience was not just inconvenient; it was inhumane and unsafe. My requests are: 1. A written explanation of how this negligence occurred. 2. A formal apology. 3. Clear corrective actions to prevent this from happening to any other parent. 4. Compensation for the physical, emotional, and safety risks caused. Finally, I must emphasize: Pegasus’ mishandling exposed me and my children to unacceptable danger. I will be pursuing legal action to ensure accountability and to make sure no other mother is forced to go through what I endured. Sincerely, Badiah AlarnousOverall
- No humanity
- reasonable prices comparing to other airlines
- Riyadh-Istanbul
- Economy
- Desired solution
Refund
Nadia E
Verified | Sep 2, 2025Beirut-Antalya
Economy
Denied Boarding and Mishandled Booking
Dear Pegasus Airlines Customer Relations Team, I am submitting a formal complaint regarding my recent trip booked under PNR:14Y2UP My husband and I arrived at Beirut Rafiq Hariri airport on 21/8/2025 well in advance for Flight [PC 1824] from Beirut to Antalya. Despite having valid confirmed tickets, we were denied boarding because our seats were allegedly "not confirmed." This is unacceptable, as we have traveled with Pegasus before without pre-selecting seats and never faced such an issue. At the Beirut airport, the Pegasus staff member Mr. Jaber, who was supervising at the check-in counter, was the person who denied us boarding despite our valid tickets. He also made the changes that resulted in separating my husband and me on two different flights. I mention his name because he was directly involved in this mishandling of our booking. As a result, we were forced to wait until the 03:10 AM flight, lost our first prepaid hotel night in Antalya, and suffered severe stress and exhaustion. Additionally, Pegasus staff later placed us on two separate flights from Istanbul to Antalya, causing further distress and unnecessary separation. Upon returning from my trip, I even required emergency medical care due to severe stomach pain, which my doctor attributed to stress from this experience. I kindly but firmly request: Refund/compensation for the lost hotel night. Compensation for the denied boarding, separation of our bookings, and distress caused. Consideration of the negative health impact I suffered due to this mishandling. I trust Pegasus Airlines will address this issue promptly and in line with international passenger rights. Please confirm receipt of this complaint and provide a written response. Sincerely, Nadia Ali El MasriOverall
- lost reservation in the hotel
- found delayed reservation
- Beirut-Antalya
- Economy
- Loss: €600
Nadia E
Verified | Sep 2, 2025Beirut-Antalya
Economy
Denied Boarding and Mishandled Booking
Dear Pegasus Airlines Customer Relations Team, I am submitting a formal complaint regarding my recent trip booked under PNR:14Y2UP My husband and I arrived at Beirut Rafiq Hariri airport on 21/8/2025 well in advance for Flight [PC 1824] from Beirut to Antalya. Despite having valid confirmed tickets, we were denied boarding because our seats were allegedly "not confirmed." This is unacceptable, as we have traveled with Pegasus before without pre-selecting seats and never faced such an issue. At the Beirut airport, the Pegasus staff member Mr. Jaber, who was supervising at the check-in counter, was the person who denied us boarding despite our valid tickets. He also made the changes that resulted in separating my husband and me on two different flights. I mention his name because he was directly involved in this mishandling of our booking. As a result, we were forced to wait until the 03:10 AM flight, lost our first prepaid hotel night in Antalya, and suffered severe stress and exhaustion. Additionally, Pegasus staff later placed us on two separate flights from Istanbul to Antalya, causing further distress and unnecessary separation. Upon returning from my trip, I even required emergency medical care due to severe stomach pain, which my doctor attributed to stress from this experience. I kindly but firmly request: Refund/compensation for the lost hotel night. Compensation for the denied boarding, separation of our bookings, and distress caused. Consideration of the negative health impact I suffered due to this mishandling. I trust Pegasus Airlines will address this issue promptly and in line with international passenger rights. Please confirm receipt of this complaint and provide a written response. Sincerely, Nadia Ali El Masri Nad.masri@unrwa-edu.orgOverall
- lost reservation in the hotel
- found delayed reservation
- Beirut-Antalya
- Economy
- Loss: €600
- Desired solution
Anonymous member
Verified | Aug 30, 2025Economy
**Subject:** Lost Baggage Claim – Booking Ref 15ZMAF / Ticket No. 6242296973028
**Subject:** Lost Baggage Claim – Booking Ref 15ZMAF / Ticket No. 6242296973028 Dear Pegasus Airlines Customer Service, My name is **Uulzana Kubanychbekova**, and I am writing to report my missing baggage from my recent Pegasus Airlines flights: * **Flight PC 703** – Bishkek (FRU) to Istanbul (SAW) on **29/08/2025** * **Flight PC 550** – Istanbul (SAW) to Yerevan (EVN) on **29/08/2025–30/08/2025** Upon arrival at Yerevan on **30/08/2025**, my checked baggage did not arrive. I filed a report at the airport, but my suitcase has not yet been located. **Details of the missing baggage:** * Type: Medium-sized suitcase * Color: Red * Baggage allowance: 20 kg (checked) The suitcase contains personal items of importance, including clothing and documents. I kindly request urgent assistance in locating my bag and delivering it to me at my address in Yerevan: UWC Dilijan college +1 (760) 912‑2720 Please confirm receipt of this claim and provide me with an update on the status of my baggage. Sincerely, **Uulzana Kubanychbekova** Booking Ref: 15ZMAF Ticket No.: 6242296973028- Economy
- Desired solution
Other - Get my suitcase back **Subject:** Lost Baggage Claim – Booking Ref 15ZMAF / Ticket No. 6242296973028 Dear Pegasus Airlines Customer Service, My name is **Uulzana Kubanychbekova**, and I am writing to report my missing baggage from my recent Pegasus Airlines flights: * **Flight PC 703** – Bishkek (FRU) to Istanbul (SAW) on **29/08/2025** * **Flight PC 550** – Istanbul (SAW) to Yerevan (EVN) on **29/08/2025–30/08/2025** Upon arrival at Yerevan on **30/08/2025**, my checked baggage did not arrive. I filed a report at the airport, but my suitcase has not yet been located. **Details of the missing baggage:** * Type: Medium-sized suitcase * Color: Red * Baggage allowance: 20 kg (checked) The suitcase contains personal items of importance, including clothing and documents. I kindly request urgent assistance in locating my bag and delivering it to me at my address in Yerevan: UWC Dilijan college +1 (760) 912‑2720 Please confirm receipt of this claim and provide me with an update on the status of my baggage. Sincerely, **Uulzana Kubanychbekova** Booking Ref: 15ZMAF Ticket No.: 6242296973028
Yohana W
Verified | Aug 28, 2025London-Hurghada
Economy
We arrived at 00:02 and the flight was departing at 00:20 and they let people in before us and refused as entry, we were told that it was 00:05 when it wasn’t she had her whole computer behind her with time when I asked her to look behind and look at the time she said your bag has been offloaded and nothing else and walked off no information where to find the checked in bag. The way were treated felt of a racist nature because my partner and I are prople colour and she let in the passenger in front who weren’t. Worst staff I’ve ever experienced and were only given a refund of 39 pounds.
- London-Hurghada
- Economy
Salma P
Verified | Aug 27, 2025Karachi-Cologne
Economy
Salma parveen pnr number Pwe33r
I paid for bag on the airport they didn't took my bag they said its not allowed we have to pay 80 dollars more. The I left my bag in Pakistan I want my refund what I paid 20€ Pnr number Pwe33r Hope to hear back from you soon ThanksOverall
- Very bad
- Karachi-Cologne
- Economy
- Loss: €20
- Desired solution
Refund
Tomasz T
Verified | Aug 24, 2025Gdansk-Alanya
Economy
lost suitcase at alanya airport
Good morning,I am writing regarding lost luggage.August 1,2025 a suitcase went missing at Alanya airport. It was a flight from Gdańsk 24.45 to Alanya flight PC6272 Pegasus airlines the suitcase was in the name of Tomasz Tessa baggage number is 0000 XH 972976. The color suitcase is red. The suitcase was reported missing at the airport the same day, and to date, there has been no response. I still havent received the suitcase.I am asking for help in this matter. With respect Tomasz Tessa
- Gdansk-Alanya
- Economy
- Loss: €300
- Desired solution
Expenses reimbursement
Omar E
Verified | Aug 23, 2025Amsterdam-Riyadh
Technical problems
Here is what happened: • I arrived in Amsterdam from Boston as scheduled, but my connecting flight from Amsterdam to Riyadh was canceled. • I was rebooked on an alternative routing via Athens, but this flight was also canceled. Additionally, since I do not hold a Schengen visa, I was unable to leave Amsterdam airport to stay at the hotel that was offered. The process of arranging this took nearly five hours. • I eventually spent the night at Amsterdam airport until the next day, when I was rebooked again on a new routing: Amsterdam → Istanbul → Riyadh. • While I finally arrived in Riyadh, my checked baggage did not arrive with me and has still not been delivered. This entire situation caused me to lose valuable time and money, in addition to the stress of being stranded overnight in Amsterdam without proper accommodation.- Amsterdam-Riyadh
Beenamol M
Verified | Aug 20, 2025Dublin-Kuwait
Economy
Technical problems
🧍 Passenger Names Beenamol Mathew (pregnant passenger) Nila Elizabeth Mathew (minor child) 📅 Travel & Flight Details Travel Date: 15 July 2025 Booking Reference: PVF3LJ Flight PC1158 Route: Dublin (DUB) → Istanbul Sabiha Gökçen (SAW) Scheduled Departure: 2:15 PM Actual Arrival: 10:15 PM Flight PC858 Route: Istanbul SAW → Kuwait (KWI) Scheduled Departure: 10:25 PM Missed due to delay of Flight PC1158 Replacement Flight: Provided approximately 24 hours later Hotel Transfer: Delayed; reached hotel only by 1:00 AM 📝 Claim Basis Total delay at final destination: Over 24 hours Distance: Over 3,500 km Eligible compensation: €600 per passenger under EU Regulation EC 261/2004 Visa-on-arrival fees paid: Approx. $100 total for two passengers due to airline-caused overnight stay 📧 Email Communication Summary Initial Claim: Compensation and visa fee reimbursement requested citing operational delay (loading + missed slot). Pegasus Response 1: Rejected claim citing “adverse weather conditions” as force majeure. Passenger Response: Clarified that no weather issues were announced; captain cited loading delay and taxiing. Reiterated claim under EU261 and requested proof. Pegasus Response 2: Reiterated denial, stated they are “not obliged to provide proof” of the delay cause.- Dublin-Kuwait
- Economy
Helder F
Verified | Aug 18, 2025Istanbul-Athens
Economy
refund of airline tickets because I was not allowed to enter Turkey because my passport was stolen
Good afternoon! Because I was robbed in Budapest and lost my passport, I couldn't board my flight to Istanbul today. Helder Ferreira, Mafalda Diamond, and we can't fly on your flight number PC1193 and booking reference number 1X6C57 from Istanbul to Athens in wed 20 Aug 17.55h. For this reason, I request a refund for both trips. I await a quick response. Thank you. Best regards Helder Ferreira
- Istanbul-Athens
- Economy
- Loss: €127.99
- Desired solution
Refund
Helder F
Verified | Aug 18, 2025Istanbul-Athens
Economy
refund of airline tickets because I was not allowed to enter Turkey because my passport was stolen
Good afternoon! Because I was robbed in Budapest and lost my passport, I couldn't board my flight to Istanbul today. Helder Ferreira, Mafalda Diamond, and we can't fly on your flight number PC1193 and booking reference number 1X6C57 from Istanbul to Athens in wed 20 Aug 17.55h. For this reason, I request a refund for both trips. I await a quick response. Thank you. Best regards Helder Ferreir
- Istanbul-Athens
- Economy
- Loss: €127.99
- Desired solution
Expenses reimbursement
Dennis G
Verified | Aug 18, 2025Kuwait-Birmingham
Economy
Customer service no help at all
I missed my flight booking reff - 13VAHX when I got to the counter and showed the lady my ticket on my phone she said that I had missed the flight as it was the day before what I am annoyed at as she could see i was shocked and down about it is all she said to me is go and find a booking office and book another flight she did not show any amotions at all or even tried to help me I sorry I have had to write this message but I am so annoyed that not even any offer of help at all so I have had to find another flight by myself to get home witch is with you again but after this flight I will never travel with you again as there was no support at all from your staff thanks Dennis GrayOverall
- Customer service
- Kuwait-Birmingham
- Economy
- Loss: €135
- Desired solution
Other - I missed my flight booking reff - 13VAHX when I got to the counter and showed the lady my ticket on my phone she said that I had missed the flight as it was the day before what I am annoyed at as she could see i was shocked and down about it is all she said to me is go and find a booking office and book another flight she did not show any amotions at all or even tried to help me I sorry I have had to write this message but I am so annoyed that not even any offer of help at all so I have had to find another flight by myself to get home witch is with you again but after this flight I will never travel with you again as there was no support at all from your staff thanks Dennis Gray
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