Pegasus Airlines complaints: comments, page 5
226 comments
Daniella S
Verified | Oct 19, 2024
Stockholm-Dubai
Economy
Claim escalated to airline
No reason given
They cancelled the flight 5 days before departure, not offering me any other flight options or help. They did not notify me about it either, I noticed it myself by checking the app for the airline. I called the customer service and they could only book the flight the day after the original departure day, which was not suitable for me. So I had to cancel the whole flight and look for another solution within very short period of time.
- Stockholm-Dubai
- Economy
- Claim escalated to airline
Haroon P
Verified | Oct 15, 2024Manchester-Doha
Economy
No reason given
Pegasus cancelled our later flight at 13:55 on 07.09.2024 and put us on flight at 11:55 - on 02.09.2024 with no apology. Flight at 13:55 was available but removed us from this flight on purpose to accommodate others. Which caused us enormous difficulties as we had made arrangements to stay with family etc and had to re-arrange and book further Train, taxi tickets and additional 1 night accommodation at extra costs.- Manchester-Doha
- Economy
Nurdin A
Verified | Oct 13, 2024Frankfurt-Bishkek
Economy
No reason given
ΠΠΎΠ±ΡΡΠΉ Π΄Π΅Π½Ρ Π°Π΄ΠΌΠΈΠ½ΠΈΡΡΡΠ°ΡΠΈΡ Air Advisor . ΠΠ· Π·Π°Π΄Π΅ΡΠΆΠΊΠΈ ΡΠ΅ΠΉΡΠ° Ρ Π€ΡΠ°Π½ΠΊΡΡΡΡΠ° Π½Π° ΠΠ°ΠΉΠ½Π΅ Ρ Π½Π΅ ΡΡΠΏΠ΅Π» Π½Π° ΡΠ»Π΅Π΄ΡΡΡΠΈΠΉ ΡΠ°ΠΌΠΎΠ»ΡΡ Π½Π° ΠΊΠΎΡΠΎΡΠΎΠΌ Π΄ΠΎΠ»ΠΆΠ΅Π½ Π±ΡΠ» ΠΏΠΎΠ»Π΅ΡΠ΅ΡΡ Π΄ΠΎΠΌΠΎΠΉ. Π‘Π΅Π³ΠΎΠ΄Π½Ρ 13.10.2024 Π²ΡΠ΅ΠΌΡ 19:32 Π²ΡΠ΅ Π΅ΡΡ Π½Π°Ρ ΠΎΠΆΡΡΡ Π² ΠΡΡΠΎΠΏΠΎΡΡΡ Π‘ΡΠ°ΠΌΠ±ΡΠ»Π° ΡΠ°Π±ΠΈΡ Π°. ΠΠ· Π·Π° Π·Π°Π΄Π΅ΡΠΆΠΊΠΈ Π½Π° ΡΠ°Ρ Ρ Π°ΡΡΠΎΠΏΠΎΡΡΠ° Π€ΡΠ°Π½ΠΊΡΡΡΡΠ° ΠΠ΅ΡΠΌΠ°Π½ΠΈΡ, Π½Π΅ ΡΡΠΏΠ΅Π» Π½Π° ΡΠ°ΠΌΠΎΠ»ΡΡ Π² Π‘ΡΠ°ΠΌΠ±ΡΠ»Π΅ Π½Π° ΠΊΠΎΡΠΎΡΠΎΠΌ Π΄ΠΎΠ»ΠΆΠ΅Π½ Π±ΡΠ» ΠΏΠΎΠ»Π΅ΡΠ΅ΡΡ Π² ΠΠΈΡΠΊΠ΅ΠΊ. ΠΡΠ΅Π΄ΠΎΡΡΠ°Π²ΠΈΠ»ΠΈ ΠΎΡΠ΅Π»Ρ ΠΈ Π±ΠΈΠ»Π΅Ρ Π½Π° ΡΠ»Π΅Π΄ΡΡΡΠΈΠΉ Π΄Π΅Π½Ρ. Π’Π°ΠΊΠΈΠΌ ΠΎΠ±ΡΠ°Π·ΠΎΠΌ Ρ ΠΏΡΠΎΠ±ΡΠ» 24 ΡΠ°ΡΠ° Π² Π‘ΡΠ°ΠΌΠ±ΡΠ»Π΅. Π’Π°ΠΊ ΠΆΠ΅ ΠΏΡΠΎΠΏΡΡΡΠΈΠ» ΡΠΎΠ±ΡΡΠΈΠ΅ ΡΠ²Π°Π΄ΡΠ±Ρ Π±ΡΠ°ΡΠ° Ρ ΡΠ΅Π±Ρ Π½Π° ΡΠΎΠ΄ΠΈΠ½Π΅.- Frankfurt-Bishkek
- Economy
Alexandre D
Verified | Oct 6, 2024London-Istanbul
Economy
Double payment
On 9/14/24, 00:20h, I flew on PC1174, from Stansted to SAW. I had difficulty buying additional baggage on the website and asked for help several times, but without success. After many attempts, I finally managed to do so. The app has information about the size of the baggage so that I can take it in the bin, so I understood that the bag would be with me on the plane. But, to my surprise, when boarding, I was prevented from doing so because I should have checked it in at check-in. From that moment on, the terrible service from the employees at gate 6 began. Both refused to give their names, and only said: we are Pegasus. They are both extremely rude. In my opinion, they should never be on the front line, as the company's calling card, which is what they are. I didn't know this airline and, now that I do, I won't recommend it to anyone, given the treatment I received. The girl, the so-called "Pegasus", started to pressure me disrespectfully to pay the cost of the bag, for which I had paid Β£20 round trip. She wanted me to give her my card at all costs so she could charge Β£43. Given the pressure, poor service and lack of education, I handed over my card. She charged the ticket and then I received confirmation on my cell phone. She asked for my card again because she had not received the payment. I showed her the confirmation I had received, which she did not accept and swiped my card again. I received another confirmation, that is, two debits. I showed it to her and she cynically laughed and replied: if you don't refund it, you can call and ask for it to be done. When I was boarding, when I showed my boarding pass on my cell phone, the other employee tried to take a picture of my card with his cell phone in an act of intimidation! What is this? Who does he think he is? Who gave him this permission? Anyway, I paid extra, supposedly for not checking my bag and having to carry it on the plane, but no! I carried it myself to the plane door, where it was checked in by the employees who were there. Once on the plane, I realized that I didn't have any proof of check-in. I went back and asked the employees, and they promptly complied with my request and were very friendly. Since I had already paid, through the App, for the bag to go to the hold, without me having this understanding, and it went to the hold and I took it myself, why did I pay if I carried my luggage the whole time? Regarding the boarding gate staff, consider the possibility of relocating them to a position where they will never have to deal with passengers. The attitude of both of them is not a matter of training, it is a lack of education, disrespect and mockery. Given the conflicting information, intimidation and poor treatment, the least I expect is a refund of the Β£43. Regards Alexandre- London-Istanbul
- Economy
Hojatullah H
Verified | Oct 4, 2024Mulhouse-Mashhad
Economy
Krieg zwischen Iran und Israeel
Dear Sir or Madam, I am writing to request a refund for my flight with flight number 18454643348, which was scheduled for 01.10.2024. Unfortunately, the flight was canceled due to the ongoing conflict in Iran. I was in Istanbul SWA airport waiting for departure to Mashhad, an hour before the flight got cancelled. While in Istanbul, I visited the Pegasus Airlines desk and requested to change my flight back to Basel, as I no longer intended to travel to Iran. However, despite my request, I was only issued a ticket for 02.10.2024 again to Mashhad, even though the airport in Mashhad, Iran was still closed due to the situation between Iran and Israel. As I was unable to use the ticket provided, I had to book a new flight home for the following day, and I also incurred additional costs for overnight accommodation. I am therefore requesting not only a refund for the original flight but also reimbursement of the following expenses: New flight ticket to Basel: CHF 336.03 Accommodation for the night of midnight 02.10. to morning 02.10. : Euro 84.00 Original Flight Basel to Mashhad: CHF 546.32 Please find attached the receipts for both the new flight and the accommodation. I would appreciate a prompt resolution of this matter, including the refund of the full amount for the canceled flight and reimbursement of the expenses I incurred due to the situation. If I do not receive a satisfactory response within a reasonable timeframe, I will be compelled to contact my legal protection insurance for assistance. Should you require any further information or documentation, I am happy to provide it. Thank you in advance for your attention to this matter. Best regards- Mulhouse-Mashhad
- Economy
Reinier Johannes A
Verified | Sep 22, 2024London-Antalya
Economy
Don't remember
Received this email 3AM on 20.07.2024: Dear guest, 20.07.2024 PC5822 London Stansted - Antalya flight will be operated at 13:15 instead of 11:25 due to operational reason. Checkin procedures must be completed till 12:15. Only boarded plane at 14:35 UK time. Airline gave me Β£7 drink/meal voucher, only arrived at Antalya at 21:50 UK time, arrived at hotel delayed at 23:30 UK time, lost 6 hours of holiday- London-Antalya
- Economy
Afnan M
Verified | Sep 19, 2024Nicosia-Dubai
Economy
I was denied boarding my flight at Ercan airport, due to not having a valid Turkey visa to go through Trabzon airport for my connection flight to Dubai. I have been to the Pegasus airlines office at the airport for help and support (approx 2 hours and 30 min before departure time). However, I have received poor customer service and limited information, in addition to rude attitude from the customer service officer ( claiming her name was Melisa Yildiz). They kept sending me away to contact the agency that I booked the ticket from, claiming that they were unable to change anything on the ticket as it was not booked directly from them. After lengthy discussions with the airlines officer with no help at all, I contacted the agency (Booking.com), they tried to change the ticket but with no success as it approached the 2hrs window of (NO Changes) stated by the airlines policy. So the agency sent me back to the airlines office again. I then reached to the Pegasus airlines customer service helpline, as the airport airlines officer shouted at me at the end and I left the office crying. But the airlines customer service helpline also did not offer any help or assistance. In going between the airlines office to the customer service helpline to the booking agency with no help or assistance from all sides. I lost my flight and left in distress. I know that they couldβve assisted me to change or cancel my connection flight to Trabzon, and book me another one from Istanbul to Dubai (which requires no visa). And I was happy to pay any extra charges rather than missing my flight and losing all the money for the ticket. My experience with Pegasus Airlines was really awful and traumatising. In addition to that I missed my flight, lost my ticket money and spent more money on booking a taxi back home. Knowing that I am a student and have limited fund. I am genuinely disappointed, dissatisfied and traumatised by the whole experience. And I would like to file a formal complaint against Pegasus Airlines to claim my flight money back and the extra travel expenses that I have lost.
- Nicosia-Dubai
- Economy
Graeme B
Verified | Sep 17, 2024Nicosia-London
Economy
We checked in at Ercan and went to the designated gate. We did not know until we saw the information board that our flight was delayed by two hours. This meant that we would not get the connecting flight to Stansted. Although we were told nothing, our boarding cards showed a 21:05 flight. We tried to query this but weβre told everything was alright. We finally got to Istanbul after midday and had to wait another nine hours until we got the late flight to Stansted. The only information we got from Pegasus was an email received at 13:26 when we were already at Istanbul telling us that our 8:25 flight from Ercan was delayed for two hours. Very poor customer service. We eventually arrived at Stansted at 23:00 . Unfortunately my case did not appear so we waited for another hour to no avail. It was found the next day and delivered on the following Wednesday. Other than the email which was far too late, the airline did not provide any further care or information.
- Nicosia-London
- Economy
Kjelle R
Verified | Sep 16, 2024Istanbul-Charleroi
Economy
Strike + cancellation flights
We booked a flight on the 12th of September from Istanbul (SAW) to Brussel Charleroi with Pegasus. Because of the strike in the airport of Charleroi on 12 September, the flight was canceled and an alternative flight was given for 13 September. But on the evening of the 12th of September, we saw on the news that the strike would last 2 days, not 1 day. Pegasus didn't give us any information if the flight was still planned for the 13th. We were scared so for that reason, we bought a ticket from Istanbul (SAW) to Amsterdam Schiphol for the 13th of September with AJET (esky. eu), flight number 1PEMJ7, and booking number (9623398812). Eventually, on 12 September at 10:30 pm, we got an email from Pegasus saying that the flight to Brussels Charleroi got rerouted to Brussel Zaventem on the 13th of September. Having this new information, we had to cancel the flight to Amsterdam Schiphol on the 13th of September, so we each lost 170 euros. We went to the Ajet info desk and they said there might be a possibility of a refund because of the two-day strike on the 12th and 13th of September in Brussels (unforeseen force majeure) and because we weren't informed on time by Pegasus. We only got an email from Pegasus on the 12th of September at 10:30 pm that the flight was still going but to Brussels Zaventem, not Brussels Charleroi, but this notification was way too late. We sincerely hope you can help us and that a (partial) refund is possible. Greetings, Kjelle Rys- Istanbul-Charleroi
- Economy
- Loss: β¬170
- Desired solution
Expenses reimbursement
Aleksandra A
Verified | Sep 16, 2024Barcelona-Moscow
Economy
They refused to put me on the flight, they said that it was necessary to call the airline and talk to them. I was told by the hotline that I only need to do it in my personal account myself
- Barcelona-Moscow
- Economy
Aleksandra A
Verified | Sep 16, 2024Barcelona-Moscow
Economy
They refused to put me on the flight, they said that it was necessary to call the airline and talk to them. I was told by the hotline that I only need to do it in my personal account myself
- Barcelona-Moscow
- Economy
Sana A
Verified | Sep 16, 2024Schonefeld-Karachi
Economy
Don't remember
I recently traveled with my family from Berlin to Karachi via Pegasus Airlines, but our experience was far from smooth. Our first leg, from Berlin to Istanbul, was delayed, causing us to miss our connecting flight to Karachi. Unfortunately, there were no available flights to Karachi for the same day, forcing us to stay 2 nights in Turkey. We were required to purchase online tourist visas to stay in the country from our own pocket, adding to our stress and unexpected financial burden. This situation caused significant mental and financial strain on our journey.- Schonefeld-Karachi
- Economy
Syed Hadi Abbas N
Verified | Sep 15, 2024Schonefeld-Karachi
Economy
Don't remember
I recently traveled with my family from Berlin to Karachi via Pegasus Airlines, but our experience was far from smooth. Our first leg, from Berlin to Istanbul, was delayed, causing us to miss our connecting flight to Karachi. Unfortunately, there were no available flights to Karachi for the same day, forcing us to stay 2 nights in Turkey. We were required to purchase online tourist visas to stay in the country from our own pocket, adding to our stress and unexpected financial burden. This situation caused significant mental and financial strain on our journey.- Schonefeld-Karachi
- Economy
Syed Muhammad Farhat Abbas N
Verified | Sep 13, 2024Schonefeld-Karachi
Economy
Don't remember
I recently traveled with my family from Berlin to Karachi via Pegasus Airlines, but our experience was far from smooth. Our first leg, from Berlin to Istanbul, was delayed, causing us to miss our connecting flight to Karachi. Unfortunately, there were no available flights to Karachi for the same day, forcing us to stay 2 nights in Turkey. We were required to purchase online tourist visas to stay in the country from our own pocket, adding to our stress and unexpected financial burden. This situation caused significant mental and financial strain on our journey.- Schonefeld-Karachi
- Economy
Alex B
Verified | Sep 13, 2024Manchester-Sharjah
Economy
I have spoke to the airline. They are supposed to send a mail with claim form... repeated request they have not shared anything
- Manchester-Sharjah
- Economy
Mohammed A
Verified | Aug 23, 2024Manchester-Bahrain
Economy
Unknown
Missed connecting flight, next available flight with airlines was in 24 hours. Due to being late for work. I organised my own flight ticket for next morning. Wasn't able to claim transport voucher, or accommodation voucher, due to transfer to another airport and getting to next flight.- Manchester-Bahrain
- Economy
Reyhane S
Verified | Aug 16, 2024Alanya-Stockholm
Economy
Cancellation and Refund
Hi we Cancelled our flight at one month before the Travell but we did not get any mony back yet Bokningar: WL6TBS and flygbolag nr 1QTQU5 W9LH3E flygbolag nr 1QF5ZR flight was for 10/jun 2024 at 16:05 we had a dog too in cabin pleas chek This Thank you Skickat frΓ₯n min iPhone- Alanya-Stockholm
- Economy
- Loss: β¬197
- Desired solution
Refund
Marwa T
Verified | Aug 14, 2024Birmingham-Erbil
Economy
Unknown
My self and my 2 children really upset because flying time was supposed at 013:50 the change to 19:00 then from there instead go to Istanbul went to Vienna Austria then wating another 5 hours then Istanbul then we have wait up to 4 on 12.08,24 wasting time lost money thing- Birmingham-Erbil
- Economy
Kamila P
Verified | Aug 8, 2024Rzeszow-Antalya
Economy
No reason given
Na lotnisku otrzymaΕem od linii voucher ΕΌywnoΕciowy w kwocie 28zΕ. PoniΕΌej odpowiedΕΊ linii lotniczej na mΓ³j wniosek o odszkodowanie. Thank you for your message. In response to your inquiry we would like to inform you that we are deeply sorry for any inconvenience that we might have caused. Due to specific technical, weather, operational reasons some of the scheduled flights could be delayed or sometimes cancelled. As an airline we are responsible for our passengerβs safety. We are obliged to act in a way to avoid all such risks. We would like to underline that as an airline we are working hard to avoid any risks may come from various sources and occur unexpectedly. We therefore need to take a lot of measures due to flight safety. Your flight has been delayed due to limitations and heavy congestion at the airport which is not airline related. Based on the reasons outlined above, unfortunately, you are not entitled to compensation. Thank you for your interest. Kind regards, Pegasus Airlines Guest Relations- Rzeszow-Antalya
- Economy
Arthur I
Verified | Jul 24, 2024London-Istanbul
Economy
Influence by other flights
Monique gave the details of the claim. They delayed our flight for a long period of time and gave no compensation. This caused big issues when arriving in Istanbul- London-Istanbul
- Economy
Gulyam G
Verified | Jul 23, 2024Duesseldorf-St. Petersburg
Economy
Hello, you tortured me and why are you mocking people, I personally had a business meeting, I got into a huge amount of money, I lost 15:00 hours of time for not going, I wouldnβt like to say thank you, I probably bought a ticket for the bus and not for the plane, return the compensation full amount of moral and financial damage
- Duesseldorf-St. Petersburg
- Economy
Osama A
Verified | Jul 18, 2024Edinburgh-Istanbul
Economy
Technical problems
Reservation (PNR) No DY924Y Baggage was supposed to be opened at 12:45 UK time. Everybody waited in line for 3 hours until they started taking in bags. They said it was due to the airline's system being down. Additionally, I paid extra for extra legroom but was seated randomly with a boarding pass written by hand. We also boarded the plane at 5:05 UK time, but it departed at 6:25, almost 1 hour and 30 minutes later- Edinburgh-Istanbul
- Economy
Amal A
Verified | Jul 18, 2024Edinburgh-Istanbul
Economy
Technical problems
Baggage was supposed to be opened at 12:45 UK time. Everybody waited in line for 3 hours until they started taking in bags. They said it was due to the airline's system being down. Additionally, I paid extra for extra legroom but was seated randomly with a boarding pass written by hand. We also boarded the plane at 5:05 UK time, but it departed at 6:25, almost 1 hour and 30 minutes later.- Edinburgh-Istanbul
- Economy
Ibrahim A
Verified | Jul 18, 2024Edinburgh-Istanbul
Economy
Technical problems
Baggage was supposed to be opened at 12:45 UK time. Everybody waited in line for 3 hours until they started taking in bags. They said it was due to the airline's system being down. Additionally, I paid extra for extra legroom but was seated randomly with a boarding pass written by hand. We also boarded the plane at 5:05 UK time, but it departed at 6:25, almost 1 hour and 30 minutes later.- Edinburgh-Istanbul
- Economy
Isabelle C
Verified | Jul 18, 2024London-Izmir
Economy
Problems at airport
My flight got diverted from Izmir to Bodrum. I have had to take a 3 hour bus. We were held in the security area of the airport for hours with no food or water- London-Izmir
- Economy
Artur V
Verified | Jun 29, 2024Amsterdam-Yerevan
Economy
Unknown
We stayed at the airport for 10 hours and nobody gave us information. Every 30 minutes, the schedule was updated and that was the only way to know, that the flight was delayed. At the end, they just canceled the flight. They gave us a room in hotel, but we still donβt know how we should go to Armenia, because no one gave us new tickets or some other information. Only the breakfast is included in the stay, so we of course will have additional money costs. In the screenshots you can see info about the delayinf og the flight evwry 30-40 minutes. Thanks.- Amsterdam-Yerevan
- Economy
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