Pegasus Airlines complaints: comments, page 4
226 comments
Afrin S
Verified | Feb 17, 2025
Economy
I was forced to take a duplicate eVisa for my flight.
My eVisa (8BM-WUF9) for turkey is valid with all the required proofs and documents provided. The staff at terminal 1, Prague International Airport denied to accept my eVisa and forced me to purchase urgent another evisa(TQT-KQ5R), harassed me mentally and publicly humilited. Staff was not aware of the basic difference between skilled worker visa and biometricΒ residence permit (BRP) for the United kingdom, and were not ready to understand that BRP is phased out and the UK has moved to evisa which are linked to passport. Immigration status is now linked to evisa via share code which was mention in my turkey visa. Same code was shared for czech republic shengen business visa and was accepted. The lady at the counter was extremely rude and was missing the basic ethicates how to handle a customer queries. I did login with the share code to UK GOV site and presented a valid skilled worker visa valid until 02/2026. I was allowed by pegasus with the new visa to onboard the flight (PC 304, Reservation no - 6WC9QN). On immigration check at turkey the immigration officer accepted my original visa with share code (8BM-WUF9). This not only messed up my schedule, disbalaced my budget but also impacted my mental state badly. Apart from the inconvenience with time the pegasus staff was really unfriendly, rude and adamant. I would like to get a refund for my evisa $50 (which was really unnecessary) and inconvenience fees.
- Economy
Jennifer V
Verified | Feb 15, 2025Economy
Unfit antisocial and drunk passengers permitted to fly
My flight was at 10:50 in the morning and after enjoying 4 lovely days in Izmir all we wanted was a safe enjoyable flight home. Waiting to join 133 gate it was extremely clear that at least 2 women from same group of people were extremely intoxicated and even unable to even stand alone without aid. I asked if they were ok to travel and the attendant stated they prob wouldnβt be permitted to fly due to their intoxication and their loud disruptive abusive state. Unfortunately they were permitted to fly. The airline did not care that there were a plane full of paying customers? The airline did not consider the health and safety of other passengers who paid for their flights or of the intoxicated abusive passengers health and safety? For the whole flight (3:40 hours) the woman vomited spat swore into large plastic bag and the other abused the other passengers and staff who complained. The entire flight stank of vomit and not 1 passenger had a minute of peace or rest throughout the entire flight home. Upon arrival all was delayed longer while whole plane had to show passports to waiting police escort for said abusive intoxicated passengers. I have flown all over the world for last 35 years and this was the worst flight in 35 years. If only the officials had just refused to allow them to board all would have been so much different. The rules of passengers being boarded intoxicated and abusive are there for a reason and I can not understand how they were so obviously ignored and the whole plane and passengers were put at risk by allowing those to board flight. I am truly disgusted and upset about the position we were put in. We did not feel secure safe or relaxed the whole flight home.- Economy
Peter M
Verified | Feb 14, 2025Charleroi-Doha
Economy
No reason given
Flight to SAW delayed causing me to miss my flight to DOH. The airline put me on a flight 24 hours later. I was granted a hotel voucher and three meals (had diarrhea 3 times ). Hotel Workinn is horrible. I informed my hotel in Doha that I would arrive a day later. They informed me I would have to pay for the missing day. I had a horrible time trying to get in touch with the car rental company at the airport in Doha to inform them that I was ariving a day later. They never answered my calls. So I tried calling Booking.com in England (I rented the car through Booking) but got no further than a computerized menu. The next day I called Booking.com in Belgium and they got me sorted after several phone calls (see invoice). As my luggage went through I had no essentials and bought them for 10β¬ in the hotel but I have no receipt so I did not add it to my calculation (feel free to reimburse.- Charleroi-Doha
- Economy
Hafsa Z
Verified | Feb 12, 2025Economy
Elderly, fragile passenger in a wheelchair was left behind
I am writing to formally lodge a complaint regarding the inadequate assistance provided to an elderly, fragile passenger who was traveling with Pegasus airline on a wheelchair. The passenger in question was traveling from Birmingham to Jeddah, with a layover in Istanbul. Unfortunately, despite requiring special assistance (wheelchair) due to her age and physical condition, she was left behind in Istanbul while her connecting flight to Jeddah departed without her. As an elderly woman in a wheelchair, she was unaware of what had happened and was left in distress, unsure of how to proceed. This situation is completely unacceptable and demonstrates a severe lack of care and responsibility from your ground staff. As an airline, you are responsible for ensuring that passengers who require special assistance are properly guided through transit and safely boarded onto their connecting flights. The negligence displayed in this case not only caused significant emotional distress but also posed a serious risk to her well-being.m due to her extensive health conditions. I urge you to investigate this matter urgently and provide an explanation as to how this was allowed to happen. Furthermore, I expect compensation and a commitment to ensuring that such incidents do not occur in the future. It is imperative that Pegasus Airlines reviews and strengthens its protocols for assisting passengers with reduced mobility, as such oversight is unacceptable. Please respond at your earliest convenience with details of your investigation and the steps you will take to prevent a recurrence of this distressing incident. I look forward to your prompt response. Sincerely, Ms Zaman.- Economy
Omid N
Verified | Feb 12, 2025London-Istanbul
Economy
Claim escalated to airline
No reason given
They emailed me on around 7am the previous day to inform me about cancellation. My wife and her family were arriving to turkey around same time but due to this I had to pay double taxi fare and caused emotional distress for them being in a foreign country alone.- London-Istanbul
- Economy
- Claim escalated to airline
Asim A
Verified | Feb 11, 2025Nicosia-Manchester
Economy
I am writing to formally lodge a complaint regarding the highly unprofessional and distressing experience I encountered with your staff at Ercan Airport on 11/02/2025. Due to the staffβs lack of knowledge and improper handling of the UK e-Visa process, I was unjustly denied boarding on my scheduled flight, resulting in significant financial loss, inconvenience, and emotional distress. The incident unfolded as follows: 1. I presented my valid UK e-Visa documentation to your staff, as required for travel. However, they demonstrated a clear lack of understanding of the e-Visa system and refused to acknowledge its validity. 2. Despite my attempts to explain and provide evidence, the staff remained uncooperative and insisted I could not board the flight. 3. I was forced to book an alternative flight to Istanbul (SAW) at my own expense, which incurred a substantial financial burden. Additionally, I endured an extended layover at Istanbul Airport, further adding to the inconvenience. The conduct of your staff was not only unprofessional but also deeply disrespectful. Their failure to adequately address the situation and their insistence on forcing me to book a separate flight were entirely unacceptable. This incident reflects a severe lack of training and customer service standards, which I expect to be addressed immediately. I kindly request the following: 1. A thorough investigation into the conduct of the staff involved in this incident. 2. Appropriate action taken to ensure such incidents do not occur in the future, including staff training on e-Visa procedures. 3. Compensation for the additional expenses I incurred due to the unnecessary booking of an alternative flight, as well as for the inconvenience and distress caused. I have attached all relevant documentation, including my original ticket, UK e-Visa confirmation, and receipts for the alternative flight, to support my claim. The pegasus staff at Ercan was so rude with me. They even do not know about E-Visa of United kingdom. They denied me to get aboard. They do not have any training how to deal with e- visa and they forcing me to book another flight to Istanbul SAW. I have booked the flight which was very expensive. They have made me a big loss also i have to wait in Istanbul Airport for long time. I should not be the one who suffers from their illiteracy. They made me to travel different flight, which was none of their business. They were so rude as well I trust that Pegasus Airlines will treat this matter with the seriousness it deserves and provide a prompt resolution. Should I not receive a satisfactory response, I will have no choice but to escalate this matter to the relevant regulatory authorities and pursue further legal action to recover my losses. I look forward to your immediate attention to this issue and a timely response.
- Nicosia-Manchester
- Economy
April L
Verified | Feb 9, 2025Economy
Wrost Airline
Hi good evening I want to talk about me and my auntie both flights the worst ever in my life first flight was flight from hell with stupid Arab kids mother didn't care went to sleep and the father boy was messing around sat next to us me and my auntie couldn't even sleep or rest banging chairs chucking all the safety cards around 4 hours London Stansted to Istanbul time 17.25 arrive 00.10 cabin crew was rude plane was so hot my auntie ask for a tea cabin crew said sorry no hot water that was our first flight next flight from Istanbul to hurghada 7.00 arrive 8.40 never took of till 9 no expectations given we paid for our seats but if your Turkish you get given front seats with small babies for free how and they was looked afther all the way but If your tourist they don't care and rude to u so clearly Turkish look after their own and get everything but tourist no and no service on board only for the turkish if this is pegasus perhaps NO tourist should fly with them just turkish only and make it for turks only Any tourist don't use pegasus because the turkish only cares about their own people no one else worst airline never again π‘π‘π‘
- Economy
- Loss: β¬100
- Desired solution
Refund
Martik B
Verified | Feb 8, 2025London-Yerevan
Economy
Problems at airport
We waited at the gate for 1.5 hours, because the crew was late. Then we were boarded, and waited in the plane for another 2.5 hours, they told us the fuel was being rebalanced, we had to wait another half hour for our flight slot, and due to this, we missed the connecting Pegasus flight that we should have made because we had a 4 hour layover. So we lost an entire 24 hours, we had paid for accomodation which we didn't use, we lost precious time with family, and we lost a day from work. The airline gave us a hotel, the hotel was noisy and very distant from anything else, we arrived at the hotel at 2 am, which was 3 hours after arriving there, there was no clear communication, the hotel desk was closed at the time, the entire experience was tiring and nerve wrecking. They also kept closing the toilet on the plane whikst we were waiting for the plane to take off, we were offered chocolates and cake instead of substantial food on the plane. And we got infrcted with the flu, as they were passengers coughing on the flight, so it was a total chaos, not to mention that other passengers got rightfully agressive and the entire holiday experience was ruined.- London-Yerevan
- Economy
Ashna B
Verified | Feb 8, 2025Economy
Luggege missed
I was travelling to Riyadh.My connection flight was from Istanbul ,Turkey.I carried 9kg of check in baggage.But I Didnβt get my checkin baggage from Istanbul.
- Economy
- Loss: β¬150
- Desired solution
Other
Adnan D
Verified | Feb 1, 2025Hannover-Beirut
Economy
No reason given
Due to the flight disruption, I missed my transit in SAW and had to wait for 24 hours in the transit area without being provided a hotelβonly meals were given. As a result, I also missed my pre-booked taxi in Beirut, my first day of accommodation, and all the activities I had planned for that day. This caused significant inconvenience and financial loss, as I had already paid for these services in advance. I request appropriate compensation for the inconvenience and additional costs incurred due to this disruption.- Hannover-Beirut
- Economy
Deema A
Verified | Jan 28, 2025Economy
Travel bag damage
To whom it may concern, Greetings, Am Deema Jamal a passenger who came from Amman to Antalya today early flight⦠unfortunately I found my bag in bad condition as the attached photo. I also registered a complain in the airport. For your kind help & assistance as I will stay here till February the second. Thank you- Economy
- Loss: β¬200
- Desired solution
Kafeel A
Verified | Jan 24, 2025Economy
Baggage not recieved
Assalam o alaikum my name is Kafeel Asim I am on Pegasus airline Sunday 19 January PC 0344 from Pakistan to Istanbul or from Istanbul flight noPC 0698 Monday 20 January I went to Jeddah Saudi Arabia and from Saudi Arabia PK746 Pakistan International Airlines went to Lahore Allama Iqbal airport my bag I will not receive it I thank you very much I got my bag at Lahore airport
- Economy
- Loss: β¬500
- Desired solution
Refund
Uzma G
Verified | Jan 15, 2025Birmingham-Multan
Economy
I hope this message finds you well. I am writing to express my disappointment and seek compensation for the inconvenience I experienced due to a missed flight with your airline. I had a ticket for travel from the UK to Pakistan for my fatherβs funeral, involving a self-transfer at Istanbul Airport (Turkey) with Pegasus Airlines and no luggage. Unfortunately, the Pegasus staff at the airport did not allow me to board the flight, citing that I needed a visa for Turkey despite having no intention of leaving the airport. This information was not communicated to me beforehand, and there was no indication in your policies that a Turkish visa was required for transit or a connected flight. I have also confirmed with Turkish authorities that there is no policy requiring a transit visa for passengers in my situation. Additionally, I reached out to MyTrip, through whom I booked the ticket, and they confirmed they are unable to assist with a refund, advising me to contact you for compensation. The Citizens Advice Bureau has also indicated that the responsibility for this issue lies with your staff.It was your staff fault. The financial and emotional impact of this situation has been significant. Missing my fatherβs funeral due to this issue has caused me immense distress and trauma. I request that you review this matter urgently and provide appropriate compensation for the inconvenience caused. Thank you for your attention to this matter.
- Birmingham-Multan
- Economy
Prasanth E
Verified | Jan 14, 2025Economy
Missed flight and was forced to buy a new ticket
Dear Pegasus, I was scheduled to travel on 11th January from Sabiha GΓΆkΓ§en International Airport to Stansted Airport(Pegasus Airlines 1161, PNR No: 5P11DK), but I encountered several issues that made the experience extremely frustrating and unpleasant. Below, Iβve outlined the problems I faced: 1. Online Check-In Failure I was unable to check in online as the Pegasus website and mobile application did not allow me to log in. 2. Missing Flight Information When I arrived at SAW Airport at 7:55 AM, I couldnβt find my flight number on the monitoring screen. Concerned, I approached an employee who initially thought the flight might be canceled. After checking, they informed me that the flight was operating but wasnβt displayed on the screen. This caused unnecessary confusion and wasted 10β15 minutes. 3. Boarding Pass Issues The employee directed me to a self-service machine to obtain my boarding pass. After waiting 20 minutes in line, the machine failed to issue my boarding pass due to a system issue with recognizing the UKβs updated e-visa system. The machine advised me to proceed to the counter for manual assistance. 4. Long Queue at the Counter I joined the crowded queue at the counter, which moved extremely slowly. Despite repeatedly requesting assistance from seven different staff members, none offered help or prioritized my case. I stood in the queue for 75 minutes. By the time I reached the counter at 9:25 AM, I was told that boarding had closed and no further assistance could be provided. 5. Forced to Purchase a New Ticket When I went to the sales counter, I was told I needed to purchase a new ticket to travel to London Stansted. I had no choice but to buy a new ticket for Β£250 and took a flight at 13:35. This experience was both mentally and physically exhausting. It is unacceptable for a process as critical as issuing a boarding pass to take over 95 minutes, especially with no proper support or prioritization for passengers in urgent situations. This raises concerns about how senior citizens or passengers with medical conditions could endure such stress.Given the circumstances, I kindly request a full refund of the Β£250 I paid for the second ticket. The issues I faced were entirely due to your airlineβs inefficiencies, including technical failures, lack of proper support, and poor queue management. Thank you for your understanding and assistance.- Economy
- Loss: β¬300
- Desired solution
Refund
Katarzyna K
Verified | Jan 9, 2025London-Izmir
Economy
Technical problems
Dear Sir/Madam, On December 23, 2024, at 12:50 PM, flight number PC1532 was scheduled to depart from London Stansted to Izmir, reservation number M4H6RB. Unfortunately, the flight was delayed by 11 hours, which resulted in additional costs and significant stress for us. Both I, Katarzyna Anna Klimowicz, and my colleague, ElΕΌbieta Ewa Dzionsko, were scheduled to arrive at a clinic on the night of December 23 for pre-arranged medical procedures. Due to circumstances beyond our control, we did not arrive on time, and the appointments had to be rescheduled for the following day. The clinic informed us that we were required to bear additional costs, as they incurred double expenses for booking the operating room in a private hospital, which we had to pay. In light of the above, I am requesting compensation for the stress and expenses incurred as a result of the significant delay of the flight. Yours sincerely, Katarzyna Anna Klimowicz- London-Izmir
- Economy
Natia C
Verified | Jan 9, 2025Economy
Istanbul Sabiha Gokcen International Airport
In short, this is what happened to us: We flew from Georgia to Berlin on December 27th. We bought three tickets from one of the travel companies, Tbilisi-Berlin-Gogchen. Also, from there, Berlin-Gogchen-Tbilisi. The company is Pegasus. Upon departure, due to a technical problem, we took off at 16:07 instead of 15:25. Accordingly, our arrival in Gogchen was delayed and we were overtaken by the flight arriving in Tbilisi from Gogchen. At this time, no Pegasus employee helped us at the airport, they told us that we should go to Istanbul and contact the Georgian Embassy. We cannot arrive in Istanbul at this time, because at that time we had a paid business meeting, which we missed due to this delayed flight. The Pegasus employees treated us very indifferently, did not answer us normally. We called Georgia and were told that in 4 hours the same company, Pegasus, has a flight with seats. After a long wait, we took off at 20:15 instead of the flight at 23:55, which was delayed again and took off at 00:07. How can I ask Pegasus for compensation in any way?- Economy
- Loss: β¬500
- Desired solution
Refund
Haci U
Verified | Jan 6, 2025London-Malatya
Economy
I arrived at the airport approximately 2-2:30 hours before my 10:40 London-Istanbul flight. When I went to the check-in line, they checked my luggage and said it was too much. I emptied my luggage and went back to the check-in desk. Then they told me that there was a system problem and that I had to wait and that check-in could not be done right now. They said that they could not let me on the plane 1 hour before the flight even though I went hours before. I am complaining about Pegasus. I want all my expenses to be refunded, otherwise I will file a lawsuit for compensation through the court. I had a doctor's appointment for rhinoplasty on January 7th and it will be cancelled. I want to claim all my rights.
- London-Malatya
- Economy
Anonymous member
Verified | Jan 5, 2025Economy
Staff problem
I am writing to express my dissatisfaction regarding the treatment and unwarranted baggage charges my husband and I experienced during our recent flight from Geneva to Doha, with a connecting flight in Turkey on January3, Flight PC 604. Turkey to doha. Our journey began in Geneva, where we adhered to the airline's baggage allowance policy: Checked-In Luggage Compliance in Geneva: We had a checked baggage allowance of 20kg each. However, our individual luggage only weighed 15kg each, leaving us with extra capacity. To balance the weight and stay within the airlineβs policies, we placed the remaining weight (approximately 7kg per person) in our personal backpacks, which were small enough to fit under the seat as personal items. At the check-in counter in Geneva, the staff weighed and approved our checked luggage. They acknowledged the backpacks as personal items and permitted us to bring them onboard without any additional charges or concerns. Incident in Turkey: While boarding the connecting flight in Turkey, my husband was stopped by the staff and told his 7kg backpack exceeded the personal baggage allowance of 3kg. They demanded an additional fee for "overweight baggage." I had already passed through my boarding lane without any issues when I noticed the delay with my husband. When I approached the staff to inquire, they then insisted on checking my backpack as well, despite it already being cleared without issue. Unjustified Charges and Unprofessional Conduct. Without weighing my backpack, the staff demanded we pay β¬200 for the two backpacks. They disregarded our explanation about the prior approval in Geneva and failed to provide a reasonable justification for the charge. When I attempted to explain, the staff, particularly the manager, was unprofessional and dismissive. She refused to listen, ignored my concerns, and rudely stated she would cancel our flight if we did not pay immediately. To further escalate the situation, the manager threatened to call the police, which caused us undue stress and humiliation. This experience was deeply upsetting and unfair. The inconsistent application of your baggage policies between Geneva and Turkey caused unnecessary financial and emotional strain. The unprofessional behavior of the staff only added to the distress. Accountability: Steps to ensure staff treat passengers with respect and apply policies consistently in the future.
- Economy
- Loss: β¬100
Doaa S
Verified | Jan 3, 2025Economy
Flight got delayed to the following day
Flight got delayed to next day 9:30 pm which is 24 hours and i was told that i will be staying the overnight at a hotel which i can only reach if i have visa and my passport doesnβt qualify for visa on arrival so i said give me my luggage i will catch another flight still I couldnβt they have the pods inside the airport they never thought of making me stay there they told me to go to the hotel you should have visa and now I donβt know what to do here in the airport until tomorrow 9:30pm- Economy
- Desired solution
Kwabena O
Verified | Jan 2, 2025Economy
Seat Allocation
I paid for a seat, a meal and internet and was allocated a different seat and didnβt get my meal. My suitcase also arrived with a broken wheel.
- Economy
- Loss: β¬270
- Desired solution
Refund
Jessie G
Verified | Jan 2, 2025London-Izmir
Economy
Technical problems
After being held on the plane for 2 hours, we were told that the aircraft would only be ready at around 23:10. (A 7 hour wait). I arrived at my destination at 7am..I was supposed to have arrived 12 hours before.- London-Izmir
- Economy
Margarita B
Verified | Dec 31, 2025Economy
I can't register online
I bought a ticket for 01/07/2025 St. Petersburg Chisinau with a transfer in Istanbul. I completed online registration from Pulkovo to Istanbul, but from Istanbul to Chisinau I canβt write an error : The identification and travel documents belonging to the related individuals do not comply with the travel rules of the destination country. Please see the document check results.
- Economy
April L
Verified | Dec 31, 2025Economy
Antalya Airport
First, the flight was delayed till 00.25 Then they change the flight time to 01.40 Then they decide to change the gate without telling anyone first the gate was 63 then they changed it to 201 we had a connection flight in hurghada witch we missed that cost us money and lost that money we had to book another flight no information given ground staff the wrost we ever seen in antalya turkey and we when we broad the flight we told the head cabin crew we should have free drinks they offered people one class of water and one little cake that cost nothing 3 turkish lira In a shop how ridiculous we expected more I think waiting 3 hours delay no information gate changed we are thinking of stopping use pegasus we want a refund and our connection flight money that we lost 200 euro if not we will put all over Facebook and everywhere welcome to turkey they only look after their own people not other tourists that's in turkey I will put on Facebook if I don't receive and compensation
- Economy
- Loss: β¬250
- Desired solution
Refund
Jordan G
Verified | Dec 29, 2025London-Izmir
Economy
Technical problems
Flight was taking off then suddenly the plane braked and went back to where it started of at, we then received an announcement saying the plane has a few technical problems , we had to wait 2hours in the plane while they tried to fix the issue but therefore were not able to so only then were we told to get off the plane and had to wait 12 hours for the plane to get fixed and we had to wait until the new departure time was put on the pannel.- London-Izmir
- Economy
Nazia H
Verified | Dec 18, 2024Hamburg-Jeddah
Economy
i had a visa for one year (saudi visa) and boarding card At the time of entering in plane they didnot allow me and said you have not a permanent card in germany, I had a 4 year blue card ( no proper reason) I took a turkish flight next day and go to saudia. Because i had all relavant documents. I go to airport police and show every thing they said everything is good. Because of this issue i missed my next flight (Istanbul to jeddah) and i purchased the next day both flights it cost me 631 euros. I want them to compensate it.
- Hamburg-Jeddah
- Economy
ΠΠ°Π΄Π΅ΠΆΠ΄Π° Π
Verified | Dec 18, 2024Istanbul-Kazan
Economy
ΠΠ°Π΄Π΅ΡΠΆΠΊΠ° ΡΠ΅ΠΉΡΠ°, Π² ΡΠ»Π΅Π΄ΡΡΠ²ΠΈΠΈ ΡΡΠΎΠ³ΠΎ ΠΎΠΏΠΎΠ·Π΄Π°Π»Π° Π½Π° ΡΠ»Π΅Π΄ΡΡΡΠΈΠ΅ ΡΠ΅ΠΉΡ
The Istanbul-Kazan flight was a connecting flight and I was scheduled to land at 01.35. But the pilots made a circle and sent the plane to Vnukovo, Moscow. We stayed there for more than two hours. I took off from Moscow at five o'clock. I had hoped to catch the flight to St. Petersburg at 07.45, but alas, and accordingly, St. Petersburg - Murmansk, I also did not have time. This is a monetary and moral waste that I estimated at 10,000 euros and check the qualifications of pilots who are responsible for people's lives.- Istanbul-Kazan
- Economy
Maria Emilia R
Verified | Dec 17, 2024Istanbul-Bologna
Economy
Volo cancellato senza avviso e volo sostitutivo in ritardo
I would like to explain you what happened with the flight that my boyfriend and I, Maria Emilia Rullo and Giuseppe Caradonna, should have taken the 29th of November 2024. On November 29th 2024, we were scheduled to depart on flight PC1217 from Istanbul to Bologna (PNR W4V5AS). We completed the online check in on November 22nd without any issues, so we had our boarding passes. Once arrived at the airport, we realized that our flight was not listed on the departure monitor and unfortunately no one informed us that there were issues with the flight we were supposed to take. We were very concerned about this so we went to the Pegasus desk to ask for information. At that time we found out that our flight had been canceled without any prior notice, either by email or text message. No one gave us any assistance in finding alternative solutions. It was only after several requests from our side, that they offered us a different flight directed to Rome on the same day, which unfortunately was also delayed by 4 hours. This caused us to extend our stay at the airport and delayed our arrival in Bologna. This caused to both of us personal and professional inconveniences, we had to pay for the Rome-Bologna journey, and because of the delay, we didnβt managed to arrive in time in Italy, as a result, we couldnβt arrive on time for our scheduled shift at work.- Istanbul-Bologna
- Economy
- Desired solution
Expenses reimbursement
Hossein N
Verified | Dec 15, 2024London-Tbilisi
Economy
I saw racism behaviour from counter manager and stopped my c
Hi , as I described details of flight, i booked most expensive package ( comfort flex) which i could have cabin baggage and personal item but the man which pretend to be manager at counter stopped me and charged me Β£180 , its while maximum fine is β¬50 if you cabin luggage is abit bigger than normal. He talked to me very rude and told me dont let you go to flight when i was complained. Also in flight i checked most of turkish passengers had even bigger suitcases and nobody stopped them, i had many flights with pegasus but this time was so Racism behaviour and its big shame for this company which let their staff does like this without any punishment. Also when i asked them give me receipt they told me we donβt give paper and we will send you online through email but didnt send me.
- London-Tbilisi
- Economy
- Loss: β¬180
- Desired solution
Refund
Apology / Voucher
Divine Grace B
Verified | Dec 12, 2024London-Sharjah
Economy
Weather conditions
This Complaint is Regarding Flight Cancellation, Delays, and Lost Luggage I am raising complaints about my recent travels with Pegasus airline. 1. Flight Cancellation (Ref. 3C14PZ): Flight PC1174 (Dec 7, 2024) was canceled last minute due to weather. No staff assisted, and I had to reclaim luggage myself. I canceled through Trip.com but am still awaiting a refund. I booked a higher-priced flight, received no compensation, and was stranded for over 24 hours. 2. Flight Delay (Ref. 4BS47Z): Rebooked flight PC1166 (Dec 8, 2024) was delayed from 15:50 to 22:40, leading to a 15-hour layover in Istanbul for my connecting flight to Sharjah. This caused more expenses and inconvenience. 3. Lost Luggage (Ref. SHJPC12535): My luggage from PC1166 and PC748 did not arrive in Sharjah. I reported it (Tag: PC485261), but no updates have been provided. I want to request a refund for PC1174, compensation for added expenses, and resolution of my lost luggage.- London-Sharjah
- Economy
Mahvash T
Verified | Dec 11, 2024Duesseldorf-Shiraz
Economy
No reason given
Because I have booked my ticket over Flaying Network und it's impossible for me to contact either Flight Network nor Pegasus Airlines. They send me only no replay Mails- Duesseldorf-Shiraz
- Economy
Mahvash T
Verified | Dec 11, 2024Duesseldorf-Shiraz
Economy
No reason given
I have booked the ticket over Flight Network. I have neither the.mail from Flight Network nor the e.mail from Pegasus Airline. I received only no-replay e.mails- Duesseldorf-Shiraz
- Economy
Bekar C
Verified | Dec 9, 2024Rome-Tbilisi
Economy
Problems at airport
Flighr was delayed from Rome to Istanbul, so we missed next flight to Tbilisi. Spent that night in hotel which was provided by the airline. Next day the same time we took off from istanbul. The reason for delay was: due to heavy traffic, not enough parking spots in istanbul.- Rome-Tbilisi
- Economy
Anca Z
Verified | Dec 9, 2024Istanbul-Iasi
Economy
Don't remember
Am ajuns in Iasi la ora 22:30 fata de ora 19:25 cat era stabilit initial cand am achitionat biletul.- Istanbul-Iasi
- Economy
Ivan R
Verified | Dec 8, 2024Stuttgart-Sharjah
Economy
I ordered plane tickets at booking.com from Stuttgart to Sharjah with a changeover in Istanbul. Booking.com shoeds me that my flight should be at 16:30, but during check-inn Pegasus showed that I would flight at 13:05, which was completely out of my plans! I need to search for another train, because I live fat from Stuttgart. I need to change all my plans!
- Stuttgart-Sharjah
- Economy
Hussein I
Verified | Dec 8, 2024Schonefeld-Istanbul
Economy
I booked through Martigo. When I went to check in, there was no booking for me . They booked me another flight 6 hours later and made me pay 140 Euro difference.
- Schonefeld-Istanbul
- Economy
Mohamed B
Verified | Nov 26, 2024Barcelona-Istanbul
Economy
Urgent Inquiry About Flight Reservation Confirmation
Urgent Inquiry About Flight Reservation Confirmation Dear Pegasus Airlines Team, I hope this message finds you well. I recently made a reservation for a flight from Barcelona to Istanbul on March 14 (one-way) and returning on April 6. However, I have not received any confirmation or further information regarding this booking, even though the payment has been charged and is currently on hold in my bank account. The passengers for this booking are: β’ Mostafa Bourass β’ Said Bourass I kindly request your urgent assistance in confirming this reservation or providing clarification regarding its status. Please let me know if any additional details are needed to resolve this issue. Thank you for your prompt attention to this matter.- Barcelona-Istanbul
- Economy
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Nov 23, 2024Vienna-Riyadh
Economy
Racist, thief and merciless pegasus staff!!
Written by my husbandβ We were standing in the line for boarding, but then they asked the passengers to sit. When I asked the lady, she said the flight is delayed. I asked my wife to sit while I go to the toilet. As soon as I went, they started the boarding, and my wife asked them to wait for me, requesting them to make an announcement for me or if they could share wifi so she could WhatsApp me, as she didnβt have wifi, nor could she call me. She begged them to wait 5 mins, but they kept saying, βWe cannot help you, the gate is closed.β All this happened between 10-15 mins time span. Along with us, there was another Saudi family whose child boarded the flight, but his parents went to the washroom were left behind. When I came back, the pegasus boarding crew members went out of sight. We ran to the first floor to their office if they could help us, they did help the Saudi family. They went to Riyadh on another flight free of cost. When I asked them why they didnβt help us, they said he has a Saudi passport and you have an Indian passport. After 4-5 hours, when I requested the police to help us, he called the Pegasus employee as they all left and were going to come back at 8 AM. My wife and I explained everything to them, but they kept saying the same thing, that weβll have to buy a new ticket, which was at the same time but next day, and weβll have to pay $1200 for that. We wanted to buy another flight ticket that was cheaper and earlier, but they told us we cannot transfer your luggage to another flight, so weβll have to buy Pegasus Airlines only if we want our luggage back. They told us we don't have a Turkish visa, so we canβt get our luggage. At the end, we had to buy tickets from Pegasus and wait for the flight at the airport with kids without any space to sleep. We spend more than 24 hrs at the airport. In the flight, our doubts were also clear that they purposely didnβt let us board the flight because the bus took the passengers from Sabiha Airport to Istanbul Airport, and then the aircraft came back to Sabiha Airport and took off from there, which takes almost 40 mins. The flight took off at 10:10 PM, and previous day at 9:57 PM, we were begging at their office to do something for us. The inhumane behavior, rudeness, and racist behavior towards us are unforgettable and unforgivable for us. My kids, wife, and I have suffered a lot!
- Vienna-Riyadh
- Economy
- Loss: β¬1151
- Desired solution
Anonymous member
Verified | Nov 23, 2024Istanbul-Frankfurt
Economy
Lost luggage
I've delivered my luggage to pc counter @saw, however the luggage was not collected and duly filed a lost luggage form at the airport, appearing that operated by Iberia, the Spanish flag carrier. The luggage was never delivered in FRA and I was recommended to file my claim at SAW, the home base of the Pegasus.- Istanbul-Frankfurt
- Economy
- Loss: β¬250
- Desired solution
Ahmad A
Verified | Nov 21, 2024Trabzon-Riyadh
Economy
the employee on the gate was un professional
The lady in charge checking the boarding pass on the flight gate stated that the size of my cabin luggage is more than accepted in fact I am using the same bag in all my travels for several airlines including pegasus, she insisted to charge me 50 Euro to but my bag on the flight, unfortunately I paid inspire of the fact that too many other passengers had much more big bags and she did not charge them, she was selective on choosing which to pay,
- Trabzon-Riyadh
- Economy
- Loss: β¬50
- Desired solution
Andrei L
Verified | Nov 20, 2024St. Petersburg-Istanbul
Economy
Delay more than 20 hours
The flight was originally scheduled to depart at 15:00 on October 22, but departed only at 11:30 on October 23. The delay was more than 20 hours. I had booked a hotel in Istanbul. Terrible experience- St. Petersburg-Istanbul
- Economy
- Loss: β¬53
- Desired solution
Anonymous member
Verified | Nov 16, 2024Batumi-Alma-ata
Economy
flight cancellation, postponement for more than a day
the flight was cancelled due to weather conditions, postponed for a day. we were supposed to fly from Batumi on November 16 and return home on November 17. now we fly out on November 17, arrive in Istanbul, return to Almaty on November 18. they don't want to provide us with housing, don't pay compensation- Batumi-Alma-ata
- Economy
- Loss: β¬300
- Desired solution
Hanna K
Verified | Nov 8, 2024Manchester-Istanbul
Economy
One passenger was seriously annoying all other passengers.
I am sorry to leave the complain, but what was happening at the plane was just ridiculous. Young man about 19 years old was very loudly shouting and yelling at his father, other passengers, at cabin crew. Babies was crying, no one could sleep at 4 hours flight only because of one uncontrollable person. I would like to attach video of that mess, but there is only option to add the photo. I would like to get a refund for this inconvenience.- Manchester-Istanbul
- Economy
- Loss: β¬60
- Desired solution
Omar A
Verified | Nov 6, 2024Erbil-Istanbul
Economy
Worst airline ever
Flight was cancelled a day and a half before the departure date, all alternatives provided were expensive and had a 17+ hour wait in certian airports, customer support didnt answer the calls for a while and even when they did, they were of no help, I had to book a whole new flight and i did with a new airline, never again will I or anyone i know step foot in this airline- Erbil-Istanbul
- Economy
- Loss: β¬171
- Desired solution
Diana S
Verified | Oct 28, 2024Barcelona-Moscow
Economy
No reason given
I originally had a flight reservation from Barcelona to Moscow Vnukovo on October 24, 2024, with a connecting flight through Istanbul Sabiha Gâkçen Airport. Here were the original flight details: ⒠Departure from Barcelona (24th October 2024): 2:35 p.m. ⒠Arrival in Istanbul: 7:05 p.m. ⒠Connecting Flight from Istanbul to Moscow Vnukovo: Departure later on the same day, with an expected arrival in Moscow Vnukovo at 2:35 a.m. on October 25, 2024. From Moscow, I had a scheduled onward flight to Ufa, my final destination, which was non-flexible. However, when I checked in on October 23, 2024, I discovered that my flight had been rescheduled without any prior notification from Pegasus Airlines. The new flight time was later than my original booking, meaning I would miss my connection in Moscow and consequently my flight to Ufa. To ensure I could reach Moscow in time for my connection, I had no choice but to book a new flight departing from Barcelona much earlier on October 23. This change required me to stay an additional night in Moscow, arrange for taxi transportation, and manage other unexpected expenses due to the last-minute itinerary change and also miss a few arrangements in Barcelona as I had to depart earlier. Unfortunately, Pegasus Airlines did not inform me of any delay, cancellation, or change in schedule. I only discovered the rescheduling when I checked in on October 23, which could have led to a missed flight had I not checked proactively. In summary, due to this last-minute change and lack of notification, I incurred additional expenses and faced significant inconvenience.- Barcelona-Moscow
- Economy
Teresa S
Verified | Oct 24, 2024Dalaman-Manchester
Economy
Baggage
Me and my partner both had 20 kg baggage mine was over 1 kg my other halfβs was just under 20 kg .. the lady made us pay 22 pound which is ridiculous and wouldnβt let us take anything out to put in our hand luggage !! She was rude and kept rolling her eye .. now she didnβt know there were 4 other people in our group and there luggage was over 21 kg when we asked why she hasnβt charged she shrug her shoulders :( horrible customer service ..- Dalaman-Manchester
- Economy
- Loss: β¬30
- Desired solution
Ibrahim C
Verified | Oct 24, 2024Istanbul-London
Economy
Staff member.
Staff member at SAW in the name of DENIZ control F was very rude and swore at me when I complained and asked his manager his details as I want to make a official complaint he only provided me his name not surname as he said there is only 1 Deniz staff memeber in the whole Pegasus airlines employee. He was very rude and swore at me when I asked him if this was the counter for flights to LONDON. I will like to make a official complaint.- Istanbul-London
- Economy
Faisal A
Verified | Oct 23, 2024Karachi-Marseille
Economy
Misplaced luggage
Subject: Request for Compensation for Delayed Baggage Dear Pegasus Airlines Customer Service, I hope this message finds you well. My name is Faisal Advani, and I am writing to express my concerns regarding an unfortunate incident during my recent flight from Pakistan to Marseille via Istanbul. My flight landed in Marseille on October 22 at 14:35, but my one checked baggage (black colour) did not arrive with me.I immediately filled a PIR form with TAG number PC483272 This delay has caused significant inconvenience, as my clothing and important documents were in the bag. As a result, I faced challenges reaching my hotel and incurred additional expenses, including a β¬40 charge for a Bolt ride back to the airport to claim my luggage. Given the circumstances, I kindly request compensation for the financial and emotional distress this situation has caused over the past 36 hours. I appreciate your attention to this matter and look forward to your prompt response. Thank you for your understanding. Best regards, Faisal Advani Passport Number: AF1490175
- Karachi-Marseille
- Economy
- Loss: β¬40
- Desired solution
IstvΓ‘n H
Verified | Oct 23, 2024Budapest-Ko Samui
Economy
late baggages
We didnt get our luggage just 12 hours later. We had to overnight without our luggage. I tried to complaint at Emirates, but they answered that Pegasus is responsible for it.
- Budapest-Ko Samui
- Economy
- Loss: β¬200
- Desired solution
Pasquale Alessio P
Verified | Oct 20, 2024Bergamo-Istanbul
Economy
Problems at airport
The airline provided us the passengers rights compesation table right at the luggage check in desk as they new that the delay will be long- Bergamo-Istanbul
- Economy
Steve M
Verified | Oct 20, 2024Manchester-Dalaman
Economy
Worst Airline Iβve ever flown with
Your survey, similar to your service is horrendous. I have just provided positive feedback to your check in procedure and staff but thatβs where it ends. Having now flown twice with you, I can confirm my first horrible experience with you was not just unfortunate. Iβm not one to complain but frankly my recent return journey was the first and last Iβll be flying with Pegasus. A thought shared by most people I spoke to who shared the same views noted below. The seats are not only uncomfortable with the metal framing clearly felt beyond the cushioning but the leather is cheap and your body slides at every movement. Worse though, they squeak at every movement. Charging Β£6 for a 250ml juice and Β£5 for a Snickers is nothing short of disgusting. Having flown on thousands of plane journeys, not once have I witnessed the cabin crew serve the trolly from row 1 and row 12. It is always from front and back and meet in middle. On my last flight, they done just this which resulted in the front cabin crew finishing service 32 mins before the one starting at row 12. I can only put this down to the head crew member not wanting to serve as many customers Between both flights, I have never met a more unfriendly set of cabin crew in my life. Iβm not expecting a conversation but a smile doesnβt go a miss. Not one I had the pleasure of dealing looked as though they even wanted to be there Hereβs the best bitβ¦.on my inward flight, I went to the toilet not long after the trolley service and the cabin crew were SLEEPING!β¦..Fairly sure during the introduction that it was mentioned that they were there primarily for our safety! Not much help when youβre sleeping straight after serving over priced drinks. Never again! Horrible from start to finish.- Manchester-Dalaman
- Economy
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