Saudia complaints: comments, page 4
156 comments
Samantha F
Verified | Aug 11, 2024
Athens-Riyadh
Economy
DELAYED BAGGAGE 1 WEEK
delayed baggage by 1 week to have received it and it is a direct flight from athens and we were the first to checkin before 3 hrs to the flight! baggage is damaged and the Saudia team was extremely unprofessional and unethical with the customers and not at all helpful to assist us. we had to go several times to the airport and keep trying to find a way to reach Saudia airlines customer service and we were not able to. no one is helpful and they kept telling us they do not know anything about the luggage and after 1 week we had to go ourselves to get them. we have so much more to complain and we demand financial compensation and someone to call us now!
- Athens-Riyadh
- Economy
Nazim S
Verified | Jul 14, 2024Lahore-Jeddah
Economy
Screen with seats was out order
Video Screens of every seat was out of order. (Both flights) Seats are also much conjusted. Its not easy to travel this long journey with those seats. Secondly breakfast was not good. Menu should be as per region from where flight take off instead of Saudi Arabia.- Lahore-Jeddah
- Economy
- Loss: €1000
- Desired solution
Refund
Viviana S
Verified | Jun 30, 2024Casablanca-Tabuk
Economy
The fly was delay and than cancelled
I have fly from Casablanca to Tabuk on June 23th, but was keep delay and the and they cancelled the flight, I was connect fly from Jeddah to tabuk…. I have to fly to day after which cause me Al lot of problems at work
- Casablanca-Tabuk
- Economy
- Loss: €800
- Desired solution
Refund
Adekunle G
Verified | Jun 10, 2024Jeddah-London
Economy
Flight delay for more than 4 hours
I recently traveled with Saudia from Jeddah and my flight got delayed from 12.40 till 16.30 departure without any reason given, this is really appalling.- Jeddah-London
- Economy
Anonymous member
Verified | May 30, 2024Bangkok-Lisbon
Economy
+7h Delay Nightmare
Upon landing in Jeddah, we were scheduled to board a connecting flight at 08:25. However, we were boarded onto the aircraft where we waited for approximately two hours without any communication regarding the delay. Eventually, we were asked to disembark and wait at the gate. We waited at the gate for several hours without any information, before getting the final information of a new departure time at 13:30. Meanwhile, we were receiving multiple SMS notifications with varying departure times (09:30, 10:30, 11:30, and 13:30), adding to our confusion and anxiety. We re-boarded the plane at 13:30 and were subjected to another hour-long wait inside the aircraft, this time without air conditioning, in temperatures around 30°C, without any explanation. Once again, we were asked to disembark and ran in circles inside the bus between directing us to the boarding gate and back to the (same, seemingly damaged) plane. Throughout this period (from 08:25 until our final departure at 15:36), there was no provision of any means to contact family, access to the internet, food meals or food vouchers, or any form of compensation for the inconvenience caused. Only water and a single snack bar were provided. During our prolonged wait in the terminal and reboarding process, we observed maintenance work being conducted on the front wheel of the aircraft, exacerbating our feelings of insecurity regarding this flight. Due to these delays, we missed the wedding of someone very important to us, causing us significant distress and disappointment. We also missed our connecting flight to Lisbon, originally scheduled for 18:50. Consequently, we were informed via SMS that we were rebooked on a flight departing at 06:30 the next day, which woould significantly disrupt our schedule and rest. Upon exiting the airplane in Madrid, we were informed that we should rush to check in to collect new boarding passes for another flight, from TAP Air (TP1021), which was due to depart at 22:45, less than 2 hours after we had just landed. We managed to secure the flight, but our luggage was left behind. Furthermore, we have only received our luggage today, 5 days after our flight, and one of our bags arrived damaged. Given the severe inconvenience, lack of communication, and undue stress and anxiety caused by this experience, I am requesting a full refund of the entire booking amount due to the substandard service and significant delays experienced. Additionally, I am seeking compensation for the distress and anxiety caused by the prolonged uncertainty, lack of proper amenities, and safety concerns during the journey, as well as the damage to our luggage. Please note that we do not wish to receive any voucher as compensation, as we do not intend to travel with Saudia Airlines ever again. We request that the full refund be issued in the same form as the initial payment. I trust that you will handle this matter with the seriousness it deserves and provide a prompt resolution to our complaints. Please acknowledge receipt of this complaint and inform us of the steps being taken to address these issues and compensate us accordingly.- Bangkok-Lisbon
- Economy
- Desired solution
Siti Nor Farah S
Verified | May 25, 2024Paris-Kuala Lumpur
Economy
Technical problems
Sure, here is a rephrased version of the report: The flight was announced to be delayed one hour before the scheduled departure time. Half an hour later, the staff informed passengers that the flight would be cancelled due to a technical problem. Passengers were then asked to collect their luggage, and assurance was given that a hotel would be provided. However, there was confusion as passengers were redirected from one counter to another without clear guidance or communication among the ground staff. Consequently, passengers arrived at the hotel four hours later than expected.- Paris-Kuala Lumpur
- Economy
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