Swiss International Air Lines complaints: comments, page 4
206 comments
Lise-Lotte S
Verified | Nov 1, 2024
Gothenborg-Brindisi
Economy
Successful claim
No reason given
Our flight was delayed from Gothenburg and we missed the connection to Brindisi. Er stad the night in a Hotel tjat the aircompany cared for. We arrived to destination the Morning after.
- Gothenborg-Brindisi
- Economy
- Successful claim
Luis G
Verified | Nov 1, 2024London-Zurich
Economy
Weather conditions
I tried to apply directly and they got back with the email attached here. Basically they donβt want to compensate- London-Zurich
- Economy
Erik S
Verified | Oct 31, 2024Gothenborg-Brindisi
Economy
Successful claim
No reason given
The flight was delayed from Gotenburg,we missed the connection and arrived to Brinisdi the next morning first, 13 hours late. The airline gave us a hotelnight the airport- Gothenborg-Brindisi
- Economy
- Successful claim
Aaruni S
Verified | Oct 30, 2024Bristol-Stockholm
Economy
Missing Luggage, downgrading , racism, discrimination,
I wanted to share my recent experience traveling with SWISS from Bristol to Sweden on the 23rd, as it was quite disappointing and might help others in the community. My business trip started off on the wrong foot when my flight from Bristol was delayed, causing me to miss my connection in Zurich. Upon arrival at the Zurich transfer desk, my colleague and I felt completely overlooked by the staff. Instead of discussing options with us, the representative booked us on a flight to Oslo and then to Stockholm without any input from us. To make matters worse, I found out that I had been placed in a lower travel class than my colleague, who was upgraded to Plus. This felt not only unfair but also discriminatory, especially since the flight wasnβt full and there were plenty of seats available. It seemed clear that the staff member's decision was based on my skin color or nationality, which is unacceptable. To top it all off, my luggage didnβt make it to Stockholm and only arrived late on the night of the 24th. This left me without appropriate clothing for a professional conference I was attending, which added significant stress and embarrassment to my experience. I hope my feedback can serve as a warning to others and encourage SWISS to improve their customer service and address discrimination issues in their operations. Thanks for reading!- Bristol-Stockholm
- Economy
Erik S
Verified | Oct 29, 2024Gothenborg-Brindisi
Economy
No reason given
The flight from Gothenburg was delayed an we we missed the connection to Brindisi and had to stay in ZΓΌrich over the night- Gothenborg-Brindisi
- Economy
Anna L
Verified | Oct 28, 2024Athens-Geneva
Economy
General delays and pressure to the passengers
First of all, I never received any email to do my online check in and I had to. All and figure it out myself the night before the flight, where all the seats of course were taken and I had to sit in the last place available feeling no comfortable at all in the last row also in the middle sit. Secondly because the flight was overbooked the staff was asking passengers to weight in their carry ons in order to prove they were overweight and put them down. Mine was fine if weight but I felt bad so I gave it only to see other passengers having 2 Carey one on board. When we arrived they gave us the luggage with a delay 45minutes later. It is not my problem that the flight was overbooked and your staff couldnβt check their passengers and it was totally unfair to the people that were actually okay with the amount and weight of things they carry.- Athens-Geneva
- Economy
Benedict K
Verified | Oct 28, 2024Dublin-Zurich
Economy
Successful claim
Weather conditions
The Airline told me via Costumer care on telephone that they would refund the Hotel, taxi and cost of eating. They did not follow through on this promise later. Even though I asked them repeatedly to have something in writing, they refused to give or send me anything tangible to prove my case later.- Dublin-Zurich
- Economy
- Successful claim
Karine France Martine B
Verified | Oct 28, 2024Zurich-Miami
Economy
Technical problems
We contacted several times the airlines but they objected reimbursing us while we saw people flying to Miami via Boston with Swissβs support- Zurich-Miami
- Economy
Eman D
Verified | Oct 25, 2024Cairo-Toronto
Economy
OOYX3J change to KAW JD9
Please review below facts: *On Sept/2024, i asked my daughter to change our return date date from Dec 7/2024 to any date, *she called, Swiss air line pickup, and confirmed he will refund two Egypt air tickets to Swiss air line tickets we paid on the spot, * On Sept 26 ,we got one refund ticket * for a moth of multiple of back and forth trials to get the second refund, on Oct 21, My daughter informed but there is portion of the second one that is not refundable nor transferable but remain with air line as credit !!! Please we agree with agent and we paid for Swiss air ticket son the spot Please I have loss of one ticket for $940.00CAD as we took Swiss air line as word of mouth and first step to build loyalty and build customer services I would appreciated to see my refund back to my visa
- Cairo-Toronto
- Economy
Martin B
Verified | Oct 25, 2024Zurich-Amsterdam
Economy
Not received my paid emergency seat.
The flight was on a late moment changed to a Baltic Air flight. This confirmed by a flight attended. My seat, original 12F, which was an emergency seat, was changed at the last moment without confirmation. Not only for me but two other passengers who sat on 12 a & b had the same bad experience. This not giving what I paid is per definition to law theft. Iβm 186 and willing to pay extra for my legs. This was denied. I can understand if you combine 2 flights in one, but using a cheaper flight, by bus to the plain and not by A84 as scheduled also with another company, more people where surpriced. This happened twice and this tells me Swiss Air is not to be trusted and disrespect guest by giving away their seat but keep the money. Again. This happend also on my flight the week before from Schiphol - Zurich (dep 07:00). My details: VH8FUD - Martinus Bor. Reseated to 11A. For me it was very uncomfortable flight. Absolutly disgusted with the way you handle passengers like this and let me repeat. If you sell something and deliver as agreed this is theft as you have the money. I expect a refund and do not ask me to do it myself, YOU DO IT AS YOU MADE THE DECISION, to deny my bought seat on the flight. All data you have how to reach me. Thank you- Zurich-Amsterdam
- Economy
Eman D
Verified | Oct 24, 2024Cairo-Toronto
Economy
Egyptair ticket OOYX3J change to swiss air ticket K8WJD9
Travelers names Eman Doss Mahfouz Abs-Eskharon Return ticket from Cairo to Toronto on Oct 11/2024 Please review the following ; 1- I told my daughter to change our return ticket from Dec 7 to any time as we are seniors . 2- when she called, Swiss airline agent has told my daughter Christine Garrett i will issue Swiss air line tickets instead and there will be two Egypt air refund each is $ 940.00CAD, . 3-We got only one for $940.00 Cad on Sept 26/2024 4- On Oct 21/2024 , My daughter was following up for almost a month with the agent why we did not get the second refund yet, he was stating unable to do it it is only 350.00 and it is not refundable nor payable nor transferrable it will stay as credit with air line. Kindly , I would like to say *it is not professional customer service agent confirm two refund but we receive one only o there is loss 0f $940.00 for two seniors ! *Swiss air line agent agent confirmed two refund each $940.00 as we paid him in the spot for Swiss air tickets on Oct 11/2024 . Kindly, refund my 940.00 as *We don't travel more often as my husband is 85Y and I am 67y * we agree and paid to get Swiss air line ticket over Egypt air ticket *Swiss air line agent confirm the two refund
- Cairo-Toronto
- Economy
- Desired solution
Refund
Andrew M
Verified | Oct 23, 2024London-Zurich
Economy
Denied boarding at City Airport, owing to full manifest.
Dear Sir or Madam, Re: Compensation claim for delayed flight - Booking reference: UF7SU2 Having submitted my request for compensation many times via your website and with no response, I wish to submit my claim regarding flight LX 461 on 24 June 2024 from London City Airport to Zurich Airport with the scheduled departure time of 08.25. I was denied boarding this flight. Owing to too many passengers confirmed. The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. Now that EC Regulation 261/2004 has been written into UK law, I am seeking compensation under The Air Passenger Rights and Air Travel Organisersβ Licensing (Amendment) (EU Exit) Regulations 2019 for this delayed flight. The passenger in the party was me. My scheduled flight length was 760 km. Therefore, I am seeking total compensation of β¬250. I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court. Yours faithfully,- London-Zurich
- Economy
- Loss: β¬25
- Desired solution
Kaela B
Verified | Oct 23, 2024Palma de Mallorca-Cape Town
Economy
Upgrade scam
Good day; I feel like your website or perhaps even the Lufthansa website offering an upgrade is set up in such a way as to persuade a customer to think that their entire flight will be upgraded. I had to bid and pay β¬500 and soon after found out that only my leg of the trip totalling 1HR and 55 mins to Zurich upgraded. Iβm sorry but who in their right mind would pay that much money to upgrade a flight on a small plane for that short of a distance when there is hardly a difference between business and economy class. Besides for that, my entire trip is now worth well over 2000β¬, I still had to pay an extra β¬160 for a 16KG bag. I have flown Lufthansa / Swiss / Edelwiess many times over the last few fews and I have never felt this ripped off and taken advantage of. A few hours after I realised they the upgrade was only for the first leg, I was denied a refund. I would highly appreciate some sort of compensation or solution for this please as I donβt feel like Iβm being unreasonable Thank you- Palma de Mallorca-Cape Town
- Economy
- Loss: β¬650
- Desired solution
Priscilla G
Verified | Oct 23, 2024Prague-Delhi
Economy
Technical problems
Because of the late arrival of our flight from PRG to ZRH (more than 2 hours) we missed our connection from ZRH to DEL (Oct 17). We had to go on the next day flight (no other ACCEPTABLE options provided by the airline), so we got delayed for 24h. SWISSAIR offered us a voucher of 300CHF per passenger (600CHF total) as a compensation that I denied. I want them to reimburse the full expenses that my son and I had, as a result of this 24h delay (hotel, taxi and meals). The airline refuses to do it despite several emails from my end. I shared with you all the email communications.- Prague-Delhi
- Economy
Yaroslav K
Verified | Oct 21, 2024Houston-Zurich
Economy
My flight IAH-LHR was slightly delayed, causing me and fellow travellers on the same path to sprint through the terminal with hopes to catch the flight. There we were stopped for a security check that took a lot of time. After going through the metal detectors and while waiting for my hand luggage, that was moved to another line to be inspected by the security personnel, I was approached by a Heathrow worker asking if anyone was connecting to Zurich, which I instantly confirmed, pointing at my bags still sitting in a queue at the 5th position (with a total of around 7-8 bags and only 1 officer inspecting the bags). After finally seeing my bag next in line, we were told, that the gate was already closed and there was no way for us to make that flight. We made our way through a quick ID check upstairs, and right after that I received an email that my flight was rebooked and my new flight was LX319 leaving at 12:25 (3.5 hours later than planned). The next flight was also delayed, approximately 40 minutes, some of those spent at the gate, some in the plane waiting for taxi. I was also seated just behind business class, so the curtain that separates the cabins was causing inconvenience whenever they closed off the cabin from us or moved drink trolleys through. I was also seated near a disabled elderly lady that either couldn't or didn't want to move her elbow away from my seat, leaving me 2/3 of the seat I paid for. Before take-off I asked the flight attendant about any other seating options since experiencing this after a red-eye flight from the states would not be healthy since my stress levels were high already. I was refused any other seat, stating that the flight was fully booked, even though there still were seats in the business class (they might have been left for their convenience, but I didn't get any explanation when I asked about those). My original plan was to get to Zurich at 9 AM and have some rest before working a shift the same evening photographing a concert (which requires me being somehow rested), instead I rushed to the venue straight from the airport, taking the 4 PM train with all my luggage. Since I worked until midnight with no proper rest that was taken away from me, I slept for 13 hours the next day, causing me to miss some deadlines on my work.
- Houston-Zurich
- Economy
Celia G
Verified | Oct 21, 2024Barcelona-Cape Town
Economy
Complaint Regarding Flight Change and Delay in Arrival to Ca
I am writing to formally submit a complaint regarding our reservation JRDACO, corresponding to the flight on December 31, 2023, departing from Barcelona and arriving in Cape Town on January 1, 2024. Upon arriving at Barcelona airport for check-in, we were informed that our flight with Swiss Airlines was delayed, preventing us from catching our connecting flight in Zurich. As a result, we were rebooked on flights operated by Emirates Airlines, which ultimately arrived in Cape Town more than 5 hours later than the originally scheduled arrival time according to our reservation. This unexpected change and significant delay caused major disruptions to our plans and considerable inconvenience. At the time of booking, we trusted in the punctuality and reliability of Swiss Airlines' services, but the lack of prior notification regarding the delay and airline change was a great disappointment. This incident caused us significant disruption as we arrived much later than expected, seriously affecting our commitments at the destination. In accordance with Regulation (EC) 261/2004, which sets out passenger rights in cases of delays and flight changes, we request a detailed explanation for the delay and airline change. Furthermore, we ask to be compensated in accordance with this regulation, as the delay in our arrival exceeded three hours. We appreciate your prompt attention to this matter and look forward to a satisfactory resolution as soon as possible.- Barcelona-Cape Town
- Economy
- Desired solution
Jennifer G
Verified | Oct 12, 2024Geneva-Chicago
Economy
Technical problems
While all passengers were boarded and seated on my first flight from GVA to ZRH, the flight was delayed for 45 minutes, then cancelled. At this point, I had missed my flight from ZRH to ORD as I had a one hour connection in ZRH. Swiss Air customer service never texted me as they did other passengers to rebook me. I had to exit the departures area and go to the customer service desk to rebook. I was told there were no other flights to the USA that day that I was going to have to leave the next day, Oct. 26th. Customer service gave me the option to fly from GVA to ZRH that day, so I could fly the next day from ZRH to ORD, making sure I would not have to risk another connecting flight being cancelled. I was told I would be compensated for travel and hotel costs by Swiss Air customer service. I arrived in Chicago on Sept. 26th, one day late.- Geneva-Chicago
- Economy
Jacquie Q
Verified | Oct 9, 2024London-Geneva
Economy
Technical problems
We received an email and text late the night before the flight saying it was cancelled. I saw it at 1.30am and called the Airline to be told they could only get us on a flight that had us arriving 4.5 days later. There were 10 people travelling for this holiday together, including an 84 yr old. We then ended up having to book a 17 seater mini van, that was the only thing available last minute. This then broke down stranding us on the motorway at 4am in France, this lead to a whole load of separate issues. The cost of then hiring two cars and the added tolls/petrol/hotel rooms etc, never mind the stress involved with all this adds up. We also didn't get our full refund on our original car hire for Geneva as we cancelled so late. This is over Β£100.00. This was our first blended holiday as a family with my boyfriends family and it was a disaster. Swiss air have since responded saying we are not eligible for compensation. We were up all night travelling and dealing with a broken down bus to then sit in a hotel foyer for 12 hours trying to arrange alternative accommodation and travel. We arrived at our final destination on the Monday evening. So two night accommodation missed. We did not know the reason for the cancellation from Swiss air until we returned and emailed asking for compensation. We were told since it was an unexpected flight safety issue with the cargo hold were fluid was found, we were not owed compensation. they showed no other care or offer any help. *I have contacted them, but I could not click continue if I selected this here.- London-Geneva
- Economy
Catherine A
Verified | Oct 8, 2024Zurich-San Francisco
Economy
three hour delay
We were grounded on the plane for over 3 hours due to mechanical problem. Original estimate of delay was 15min but was extended.- Zurich-San Francisco
- Economy
- Desired solution
Jacquelline Q
Verified | Oct 7, 2024London-Geneva
Economy
Technical problems
We received an email and text late the night before the flight saying it was cancelled. I saw it at and called the Airline to be told they could only get us on a flight that had us arriving 4.5 days later. There were 10 people travelling for this holiday together, including an 84 yr old. We then ended up having to book a 17 seater mini van, that was the only thing available last minute. This then broke down stranding us on the motorway at 4 am in France, this lead to a whole load of separate issues. The cost of then hiring two cars and the added tolls/petrol/hotel rooms etc, never mind the stress involved with all this adds up. We also didn't get our full refund on our original car hire for Geneva as we cancelled so late. This is over Β£100.00. This was our first blended holiday as a family with my boyfriends family and it was a disaster. Swiss air have since responded saying we are not eligible for compensation. We were up all night travelling and dealing with a broken down bus to then sit in a hotel foyer for 12 hours trying to arrange alternative accommodation and travel. We arrived at our final destination on the Monday evening. So two night accommodation missed. We did not know the reason for the cancellation from Swiss air until we returned and emailed asking for compensation. We were told since it was an unexpected flight safety issue with the cargo hold were fluid was found, we were not owed compensation. they showed no other care or offer any help. Note: I have contacted the airline as stated. But I could NOT click continue with that as the chosen option.- London-Geneva
- Economy
Damian C
Verified | Oct 5, 2024London-Geneva
Economy
Technical problems
I found out the flight was cancelled at 01:00 on the day it was due to fly. The airline said there were no available flights for at least another 3 days so we refunded the tickets and made other arrangements (rented a van). This would have delayed us by ca. 24 hours, but unfortunately the van also broke down, meaning we arrived at our destination 58 hours later than planned. When we sought compensation, they replied saying that because it was due to a spillage that required a safety inspection, they weren't liable. I have responded multiple times asking for more details, but received what look like automated responses, not answering any of the questions and saying they would not pay compensation.- London-Geneva
- Economy
Noel W
Verified | Oct 3, 2024Zurich-Singapore
Economy
Technical problems
The airline told us at the last minute that the flight will be cancelled and did not offer to arrange alternative transport and accomodation, this caused great inconvenience as I was stuck in the city in the middle of the night to sort out things that were meant to be arranged by the airline.- Zurich-Singapore
- Economy
Tatiana Avital G
Verified | Oct 2, 2024Chicago-Larnaca
Economy
No reason given
my flight was cancelled without any notice, i had two flights connections to Tel Aviv, i had a hotel booked in Larnaca, the flight was rerouted to Zurich from Chicago, 11 hours later to Larnaca, but the flight stats to Larnaca was not confirmed which made me very worried- Chicago-Larnaca
- Economy
Panagiotis S
Verified | Oct 2, 2024Luxemburg-Athens
Economy
Weather conditions
I have claimed the airline for both the delay (400 euros) and the expenses (40 euros). they sent me a link to compensate the expense either 40 euros cash or 80 euros flight voucher- Luxemburg-Athens
- Economy
Tatiana B
Verified | Sep 30, 2024Barcelona-Ljubljana
Economy
No reason given
I should have arrived at Ljubljana at 13:20 and due to the delay of the first flight as well as the flights that were arranged for me by the company I landed at about 20:30 so I lost the whole day travelling. I was carrying some medicine that needed to be kept cold or at least cool, and due such a long delay it was not possible. The company offered me a meal voucher in Zurich (15β¬) (number 15 written on one of the boarding passes), nothing else. No explanation of why the flights were affected by delays was not provided.- Barcelona-Ljubljana
- Economy
Angele Ernestine H
Verified | Sep 29, 2024Naples-Amsterdam
Economy
No reason given
Outbound flight: On 11/09 I was supposed to leave for Zurich at 15:00 and then take the connection to Naples at 17:15. At the airport I received a message that my ticket had been rebooked for a flight to Frankfurt at 14:40 and that the transfer to Naples should be at 20:30 meaning I would only arrive there at 22:30. 3.5 Hours later than the original flight!! After chatting and then calling Swiss Air, I was assured that the flight to Zurich would go as planned and that my ticket could be rebooked as the one I had purchased initialy. They didn't say a word about delays at the desk either. The flight didn't leave Schiphol until 1 hour and a quarter later, so I missed my connection! Then my flight was rebooked via Munich, departure at 19:25 with a connection to Naples at 21:10, where I wouldn't arrive until 23:00 instead of 18:55! So 3 planes with a delay of 3.5 hours!!!! (there was no other option according to the man behind the transfer desk) Return flight: On 18/9 I was supposed to leave Naples for Zurich at 14:40. The first report of delay came in the morning: departure time 15:00. At the airport a new report: departure time 15:40. So I would probably miss the connection to Amsterdam at 17:35. On your own initiative you rebooked that last flight well in advance to a KLM-flight of 19:25 arrival at 21:00 in the evening, 2 hours later than planned. When we arrived at Zurich they were still boarding for the flight to Amsterdam of 17:35, because it was also delayed. I ran to the gate but was not allowed to board because the ticket had been changed to KLM, a different company and they could not/were not allowed to rebook it. KLM had to do that!!!! I had no choice but to wait 2 hours for the flight back home. Eventually I entered my house at half past eleven at night and then had to get up at 5:45 to go to the office.- Naples-Amsterdam
- Economy
Angele Ernestine H
Verified | Sep 29, 2024Amsterdam-Naples
Economy
Successful claim
No reason given
Outbound flight: On 11/09 I was supposed to leave for Zurich at 15:00 and then take the connection to Naples at 17:15. At the airport I received a message that my ticket had been rebooked for a flight to Frankfurt at 14:40 and that the transfer to Naples should be at 20:30 meaning I would only arrive there at 22:30. 3.5 Hours later than the original flight!! After chatting and then calling Swiss Air, I was assured that the flight to Zurich would go as planned and that my ticket could be rebooked as the one I had purchased initialy. They didn't say a word about delays at the desk either. The flight didn't leave Schiphol until 1 hour and a quarter later, so I missed my connection! Then my flight was rebooked via Munich, departure at 19:25 with a connection to Naples at 21:10, where I wouldn't arrive until 23:00 instead of 18:55! So 3 planes with a delay of 3.5 hours!!!! (there was no other option according to the man behind the transfer desk) Return flight: On 18/9 I was supposed to leave Naples for Zurich at 14:40. The first report of delay came in the morning: departure time 15:00. At the airport a new report: departure time 15:40. So I would probably miss the connection to Amsterdam at 17:35. On your own initiative you rebooked that last flight well in advance to a KLM-flight of 19:25 arrival at 21:00 in the evening, 2 hours later than planned. When we arrived at Zurich they were still boarding for the flight to Amsterdam of 17:35, because it was also delayed. I ran to the gate but was not allowed to board because the ticket had been changed to KLM, a different company and they could not/were not allowed to rebook it. KLM had to do that!!!! I had no choice but to wait 2 hours for the flight back home. Eventually I entered my house at half past eleven at night and then had to get up at 5:45 to go to the office.- Amsterdam-Naples
- Economy
- Successful claim
Sasho S
Verified | Sep 28, 2024Skopje-Sevilla
Economy
No reason given
On September 9, 2024, I was scheduled to fly at 20:55 but received a short-notice SMS at 16:00 informing me that the flight had been delayed to 04:00 the next day. However, the airport listed the flight as canceled, and a new flight code was assigned for the rescheduled flight. Instead of two flights, Swiss provided an alternate itinerary involving three connecting flights. This resulted in arriving at my destination with a 4+ hour delay, completely exhausted, after a night flight that was not my original choice.- Skopje-Sevilla
- Economy
Magdalena D
Verified | Sep 28, 2024Skopje-Sevilla
Economy
No reason given
The flight from Skopje to Zurich was cancelled/delayed in very short notice, without consideration for the connecting flight we had from Zurich to Seville and the fact that we are going to miss our flight.- Skopje-Sevilla
- Economy
Jim K
Verified | Sep 27, 2024Zurich-Budapest
Economy
Zurich, baggage removed from plane.
Prior to take off the pilot announced that due to possible weather between Zurich and Budapest, the plane took on more fuel. To compensate for the weight of the fuel, some baggage had been taken off the plane and we would know if our bags were taken off once we arrived in Budapest. On arrival our 2 bags, and those of 10 to 15 other passengers had been taken off. It took Swissair 6 days to deliver our bags by which time we were in Melk, Austria. As compensation for this Swissair sent us a cheque for $2.00 Canadian. We have corresponded with Swissair indicating that $2.00 is totally unacceptable. They have yet to reply.- Zurich-Budapest
- Economy
- Desired solution
Rene Lajoie L
Verified | Sep 26, 2024Zurich-Paris
Economy
No reason given
Flight was cancelled after we checked in and had passed security. Reached our destination around midnight which was over 3 hours as the original destination time was 19:25.- Zurich-Paris
- Economy
Francois B
Verified | Sep 25, 2024Biarritz-bayonne-Geneva
Economy
Weather conditions
Our flight was due to land in Geneva on September 1 at 4.55pm, but we were diverted to Zurich airport, even though the weather in Geneva wasn't that bad. After landing, we had to queue for 30 minutes to get a second-class train ticket to Geneva, then we had to wait at least 2 hours to collect our luggage and then we had to take the train to Geneva in second-class. We were due to land in Geneva at 4.55pm, but we arrived by train at midnight! It was the worst flight I've ever had! βΉ And the company declined any reimbursement !- Biarritz-bayonne-Geneva
- Economy
Nika B
Verified | Sep 25, 2024Geneva-London
Economy
Geneve to London low fuel had to land at Birmingham no help
Our flight from Geneva to London had to land at Birmingham because of low fuel we stayed at airport without any help from Swissair until 10 pm to get our luggage and find our own way back to London and pay for everything. Arrived at Heathrow at 12 midnight had to again take a private taxi to get home by 1 am . My flight was suppose to land at Heathrow at 13.40 pm Swiss air will not refund , compensate or apologize. Nothing from them . Please can you help me I suffered financially , Distress and inconvenience . I need help- Geneva-London
- Economy
- Loss: β¬246
- Desired solution
Refund
Nika B
Verified | Sep 25, 2024Geneva-London
Economy
Instead of going to London Heathrow we went to Birmingham ai
Our flight from Geneva to London had to go to Birmingham because of low fuel and we were stranded there until 10 pm to get our luggage and then find our own way back to London without anybody from Swiss air to come and help us . I had to pay a lot of money to get to London and the distress. And inconvenience was unbearable- Geneva-London
- Economy
- Loss: β¬246
- Desired solution
Refund
Mohd Fadzly M
Verified | Sep 25, 2024Kuala Lumpur-Amsterdam
Economy
1. booking ticket stated inflight meal - but not provided
2. My luggage was delayed i only received on the 3rd day afternoon , very disappointed holiday for me in Amsterdam - ref : AMSLX11452- Kuala Lumpur-Amsterdam
- Economy
- Desired solution
Amy K
Verified | Sep 21, 2024Delhi-London
Economy
Terrible business class experience
Hi I would like to complain about my experience during this flight. Firstly I was injured due to the poor way the water bottles are stored. On take off the water bottles fall out of place and I noticed this happen on every single seat on both my outbound and inbound journey so clearly a regular and consistent problem that nobody has. Interred to fix. However on the inbound I was hit in my ribs and badly bruised meaning I was uncomfortable and could not sleep the entire flight. Secondly the layout of business means that you have to physically climb over the person next to you to use the bathroom. I have not had this issue in any other airline and am shocked at the poor layout. Thirdly the staff on the inbound flight were chaotic and constantly rushing past and on more than one occasion actually pushed me out of the way to get past me whilst waiting on for the bathroom. Had they asked me to move I would have happily obliged but instead I was shoved with no indication of what direction they even wanted to go. The whole flight was a bad experience and I didnβt manage to get one bit of sleep due to the pain I was in.- Delhi-London
- Economy
- Desired solution
Isobel K
Verified | Sep 20, 2024London-Sydney
Economy
No reason given
I have claimed 326.22 Euro in to cover my expenses (CHF 306.88 actual expenses, equating to 326.22 EUR or 279.99 GBP) which cover hotel, taxi and food and other costs in Zurich. The airline said they were offering 260 Euro (without explaining why this was less than the 326.22 Euro which is equivalent to the CHF 306.88 spent) but actually offered 225.99 GBP which is less again. I have not accepted this lower offer. Please see email explaining this claim, which the airline have not replied to despite my following it up twice. The airline have blamed de-icing due to to freezing fog for the delay. I argue that this is not an unexpected weather condition in December and that the airline should have planned for weather conditions that might occur in December in northern Europe, and not sold me a a connection that it night not be able to honour.- London-Sydney
- Economy
Ashok M
Verified | Sep 20, 2024Zurich-London
Economy
Follow-up on Unresolved Complaint Regarding Seating Arrangem
Dear Swiss Customer Service, It has been more than 20 days since I registered my complaint, yet I have not received any response from your team. I am disappointed by the lack of courtesy and attention to my issue. The seating arrangements on my flight were clearly modified in a way that seemed to favor certain passengers, without any transparent communication from your side. I had not anticipated such misleading information, particularly regarding the aircraft version. Although it was claimed that the aircraft version had changed, the same version was used. I have already submitted a formal complaint, as I believe it is critical for Swiss Air to maintain transparency and fairness in all its dealings with passengers. I kindly request a prompt and accurate explanation for why this reseating occurred, along with any steps you plan to take to prevent such situations in the future.- Zurich-London
- Economy
- Desired solution
Nikita P
Verified | Sep 14, 2024Barcelona-Zurich
Economy
My ticket class has been downgraded due to business class overbooking. Swiss Airlines gave me a confirmation for the refund, but never processed it. I attached the original ticket photo and a refund confirmation photo to the form. I contacted Swiss a month ago, got an automatic response that my request has been accepted, but then nobody contacted me. Their automatic letter also attached.
- Barcelona-Zurich
- Economy
Olivier K
Verified | Sep 14, 2024Hong Kong-Paris
Economy
No reason given
The Swiss flight was cancelled 2 days prior the flying date, they had given me no alternative on the same day with Swiss airlines, I had to choose another flight from Lufthansa which is not the same experience. When I purchased my original flight I had paid extra compared to Lufthansa to fly with Swiss Airlines.- Hong Kong-Paris
- Economy
Susan T
Verified | Sep 10, 2024Birmingham-Comox
Economy
Successful claim
Technical problems
The flight LX421 from BHX TO Zurich was cancelled minutes before boarding meaning that I missed my flight 8P749 out of YVR to YQQ. We were rebooked by Swissair for the following day. I had to rebook my flight from Vancouver to Comox. I have been unable to contact the airline by phone. I was 24 hours late getting to my destination. The airline made no attempt to explain what had happened and left all the passengers stranded at Birmingham Airport. It is impossible to contact them. All the numbers for Swiss Airlines online are out of service. The flights from Birmingham to Vancouver were booked for me by Globehunters.- Birmingham-Comox
- Economy
- Successful claim
Vasco G
Verified | Sep 10, 2024Barcelona-Zurich
Economy
Technical problems
I had a direct flight from Barcelona to ZΓΌrich. I had to wait hours to know what to do and then wait again to take a connection flight arriving at 24:00 in Brussels and then I had to sleep 3 hours in a hotel at my own costs to catch my connection flight to ZΓΌrich at 6 in the morning. I had to came late to work.- Barcelona-Zurich
- Economy
Judith H
Verified | Sep 9, 2024Zurich-Vienna
Economy
Successful claim
No reason given
I woke up on the morning of 02.09.24 at 02:30 to find an email from Swiss cancelling my flight to Vienna. I was given no reason why the flight was cancelled, and I have had no apology from Swiss. The flight from Gratz to Vienna was operated by TF, a Swedish charter company & I was placed in the last row, next to the head/toilet & galley. They booked me on LX1512 at 08:30 to Gratz and on OS0978 from Gratz to Vienna. No only did I miss my booked train to Brno, but I missed an important pre-conference seminar at the Masaryk University. Instead of arriving in Brno at 12:10, I was only able to get there at 17:30.- Zurich-Vienna
- Economy
- Successful claim
Denise R
Verified | Sep 4, 2024London-Zurich
Economy
No reason given
On 14th July 2024 I arrived at Heathrow London Airport at about 6.00 a.m to travelled on a confirm flight to Zurich, Switzerland. I immediately went to the counter to check-in. The officer at the Swiss Airline counter requested my passport, I gave it to him. He asked my name, checked the computer and said my flight was cancelled. He then told me if I wanted to traveI. I would have to buy another ticket. I brought another ticket to get to Zurich. I arrived in Zurich about 8.40 p.m.- London-Zurich
- Economy
Jacqueline M
Verified | Sep 2, 2024Manchester-Zurich
Economy
Successful claim
No reason given
Flight was cancelled at 20.18 the evening before we were due to fly at 08.50 the following morning. We had an unnecessary overnight stay and meal at the airport hotel because the original flight that was cancelled was several hours earlier than the actual flight we were given. Had to cancel the afternoon events in Switzerland as we arrived too late because of the flight cancellation. A lot or stress and upset made worse because there was no real apology or reason given for the cancellation.- Manchester-Zurich
- Economy
- Successful claim
Gary M
Verified | Aug 29, 2024Manchester-Zurich
Economy
Successful claim
No reason given
Flight cancelled text message at 20.18 evening befor the flight was due to leave at 08.05 the following morning. We had paid for an overnight hotel in Manchester which would not have been needed for the actual flight given to us by Swiss Air. Very limited time in paid for Manchester lounge (20mins) due to flight disruption. We lost 8hrs holiday at destination - arrived in Zurich 19.12 instead of 11.05. No explanation or apology from the airline as to the cause of the cancelation. Lot of stress!!!- Manchester-Zurich
- Economy
- Successful claim
Cedric R
Verified | Aug 20, 2024Brussels-Larnaca
Economy
Successful claim
Problems at airport
After the initial delay, which made me miss my layover at 22h, i waited in line for four hours only for them to shut down their computers at 02:00. They said to a room full of stranded passengers: "you'll have to be back here tomorrow at 05:30 when the registers are back open. Also, we're not able to provide a hotel for you. Sorry folks!". They gave folders with a QR-code, which was going to take us to a page that would automatically book a new flight to the destination. Around 04:30 i got a mail, saying that it booked me a flight at 22:30. I checked online and the same day there was a flight around noon. So I slept on a bench at the airport and was back in line at 06:00 to ask for a different flight. They said "okay, will do sir. Sorry for, the inconvenience." So i got the boarding pass for the flight at noon, but when i wanted to board the flight there was a problem. Apparently there was a miscommunication in the system where i did get a physical boarding pass from the transferdesk, but my information did not went through. So a second flight that departed without me. Went back to the transferdesk. They apologized for the inconvenience, again, and gave me the boarding pass for 22:30. That makes me eligible for 2x β¬400, right?- Brussels-Larnaca
- Economy
- Successful claim
Alessandro M
Verified | Aug 16, 2024Milano-Valencia
Economy
No reason given
AT 11PM (I was sleeping of course) I was informed that my 5.55 AM flight for mxp along with the connecting flight from zurich would be cancelled (with absolutely no reason specified for that) and that i would have to fly with the portugal company TAP 6 hours later, with a connecting flight in Lisbon (!!!) which I almost endend up missing since the flight from Milan departed around 40 minutes later than planned (!!). This meant Iβve arrived in Valencia 6 hours later than planned, and had to book a new taxi aswell. Along with this the food vouchers which were offered were valid only OUTSIDE the boarding area or in the B zone (not acessible anyway as reserved only for flights outside europe) TAP is a much lower quality airline we had no free food or drinks on board at all. From my researches the problem is that during the previous evening, the plane I was supposed to be onto, had to fly from Florence to Zurich but due to βbad watherβ (just a 1-hour rainfall it seems) it landed in Stuttgart. For unknown reasons this meant that plane couldnβt be back in Milan and be available for my 5.55 AM flight. I find this absolutely outrageous.- Milano-Valencia
- Economy
Grace L
Verified | Aug 10, 2024Zurich-Vancouver
Economy
Unknown
Grace arrived in Zurich and was told her flight to Vancouver to Pdx was cancelled. She was given a hotel and food voucher and new flight the following day and spent the night . Her flight was completed via Condor on August 9th. A delay of 28 hours.- Zurich-Vancouver
- Economy
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