Swiss International Air Lines complaints: comments, page 5
206 comments
Ellyann L
Verified | Jul 30, 2024
Hamburg-Luxemburg
Economy
Successful claim
No reason given
They did not inform the reason of cancellation but rebooked my flight my flight on a different airline for 6 hours after the scheduled departure time.- Hamburg-Luxemburg
- Economy
- Successful claim
Stevyn J
Verified | Jul 20, 2024Zurich-London
Economy
No reason given
Swiss air cancelled the flight at around 8pm after a long delay at the airport. Staff were totally unhelpful. They refused to give us our baggage back that evening, saying there were too many of us. Swissair offered us an alternative flight - but four days later! So we bought another flight home with a different airline the next day - as we both had to work the next day. Luckily I have a friend in Zurich, but I had to take a taxi across the city, and also return the next day to the airport. Swissair has now lost my suitcase. Instead of sending it to London Heathrow, it has been sent to Amsterdam and seemingly lost it. They have also delivered my brother's suitcase to the wrong address in the UK, though now claim it is still in London Heathrow! The paperwork is endless. Not a good showing from swissair.
- Zurich-London
- Economy
Szilvia S
Verified | Jul 15, 2024Zurich-Munich
Economy
Weather conditions
Our journey started with a delay of 1,5 hours in Dublin (LX401) on the 26th June. I had faith in the airline so I told my husband don't turn around to pick us up, it will be fine with the rescheduling, we will still make it to Hungary before midnight with the rebooked flights, as below: Flight number/date LH2373/26 June Departure Zurich (ZRH) 20:15 Arrival Munich (MUC) 21:10 Flight number/date LH1682/26 June Departure Munich (MUC) 22:20 Arrival Budapest (BUD) 23:35 Please note, that now we are travelling with 2 connections instead of 1 to start with, and I was with my 17 months child, on my own with no assistance. Said to myself, that's fine, we will be fine until we landed in Zurich and there was no sign of our flight LH2373 on the board of departing flights. Then I received another message that our flight has been re-booked again to the below: Flight number/date LX1100/27 June Departure Zurich (ZRH) 7:15 Arrival Munich (MUC) 8:15 Flight number/date LH1676/27 June Departure Munich (MUC) 11:25 Arrival Budapest (BUD) 12:40 Our original flight was the below: Flight number/date LX401/26 June Departure Dublin (DUB) 13:00 Arrival Zurich (ZRH) 16:15 Flight number/date LX2258/26 June Departure Zurich (ZRH) 17:40 Arrival Budapest (BUD) 19:15 The total delay between our original and final arrival time was 19 hours and 25 minutes (not to add the extra delay we encountered leaving late again from Munich on the 27th June. My child and I were treated horribly at the airport in Zurich. There were no strollers at the airport for families to use, there was no support or an additional information lane at the helpdesk to help people with small children at the airport, we had to wait about 2,5-3 hours to be able to speak with someone, while my child was screaming most of the time. The hotel at the airport was fully booked, they even told me that the airline at least should hand out mattresses, yet they were hanging you a flyer once you reached the desk, telling they will not organise accomodation or transport, you will have to organise it yourself and then claim it from the airline. By the time you get to that point, most hotels were booked out nearby, I was devastated, angry, tired and just couldn't more one more step, while my child screamed his lungs out, not understanding what is happening. Some of the staff were just simply rude, there is no other way to put this. This was the most unsupportive airport we have ever been to. Thank you in advance, appreciate your assistance.- Zurich-Munich
- Economy
Himani M
Verified | Jul 6, 2024Newark-Hyderabad
Economy
Problems at airport
Subject: Urgent Complaint Regarding Flight Delays, Baggage Loss, and Poor Customer Service Dear Air Advisor I am writing to express my extreme dissatisfaction with the recent series of events during my journey from Newark to Hyderabad via Swiss Airlines and Turkish Airlines. The entire experience was marred by significant delays, baggage mishandling, and inadequate assistance. Here are the key issues I encountered: 1. Flight Delays and Missed Connections: o My total flight time, originally planned for 26 hours, extended to an exhausting 56 hours due to delays. o Flight LX19 from Newark arrived in Zurich at 11:45 am, leaving only 30 minutes to catch the connecting flight LX146, which departed at 12:15 pm (earlier than the scheduled 12:20 pm). o Despite requesting assistance due to traveling with my 2-year-old toddler, the ground team denied us boarding at 12:10 pm, claiming that the flight had already left. o No communication was provided about the gate closure or the need to hurry, even though I had provided my phone number for such situations. 2. Airlinesβ Poor Handling: o Swiss Airlines arranged an alternative route with Turkish Airlines, involving layovers in Istanbul and Delhi before the final leg to Hyderabad with Vistara. o Flight TK1914 (Zurich to Istanbul) arrived 30 minutes late, reducing the connecting time for the next flight (TK716) from 70 to 40 minutes. o At 8:05 pm, I reached the gate for TK716, but entry was denied. Several passengers from TK1914 also missed their connecting flights. o Turkish Airlines refused to issue a ticket for a same-day flight to Dubai, showing favoritism to other passengers and wasting my time with false promises. 3. Swiss Airlinesβ Unhelpful Customer Service to change the flight: o Despite multiple calls to Swiss Airlines, no effective solutions were provided. o I was misinformed by Swiss customer service team about connecting with Lufthansa in Istanbul. Their representatives lacked the authority to make changes. o Swiss Airlines altered my itinerary completely from Zurich, leaving me to resolve the issue only With Swiss airlines. I could not got support of my Booking agent due to changes done by Swiss on their own . 4. Luggage Mishandling: o I lost two checked bags with tracking numbers LX 870781 and LX 870781, both checked in with Swiss Airlines on July 1st, 2024. These bags contained valuable items, including branded clothing, chocolates, headphones, cosmetics, and gifts for friends and family. 5. Missed Event and Additional Expenses: o Due to the extensive delays and changes, I missed a significant event (my grand birthday celebration) scheduled for July 3rd. o I incurred additional expenses by booking my own ticket with Air India from Delhi to Hyderabad (costing 100 euros). Considering the immense inconvenience, emotional distress, and financial losses incurred, I request immediate attention to this matter. I expect Swiss Airlines to compensate me with 5000 euros for the ordeal I endured. Please investigate these issues promptly and provide a resolution that reflects the seriousness of the situation. I eagerly await your response. Sincerely, Himani Maheshwari- Newark-Hyderabad
- Economy
Anna Christina Patricia D
Verified | Jul 2, 2024Venice-Oslo
Economy
Unknown
Our first flight was delayed so we missed our connection. in Zurich they had no hotel to offer so the whole group had to sleep om matresses at the airport- Venice-Oslo
- Economy
Elie A
Verified | Jun 5, 2024Paris-Beirut
Economy
No reason given
I requested a refund for the departure flight as it was the only available solution at the time. However, the return flight was also canceled, forcing me to book both departure and return flights from scratch. Despite this, they only refunded the ticket price without providing any additional compensation, even though I had no intention of canceling the return flight. They ignored my compensation claim. Despite sending several emails, they have not paid attention to my request and refused to provide any compensation.- Paris-Beirut
- Economy
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