United Airlines complaints: comments, page 7
350 comments
Karen M
Verified | Dec 12, 2024
Los Angeles-Guatemala City
Economy
Fly UA 1137 not landed in Guatemala and retention of 13 hour
I bought an emergency flight ticket on American Airlines due to the death of my mother. The flight was diverted to another country for an unknown reason. Afterwards, they had us inside the plane in the country where they landed and turned off the engines for three hours without air, food, water. Then they got us off and kept us in a waiting room for 10 hours. After 13 hours, they finally took us to our final destination. I was supposed to have arrived at my mother's wake, which I couldn't attend. I had to pay a lot of money for them to leave the body prepared there so that she could be buried, and because I didn't get there on time, I had to change cemeteries because I wasn't present to sign. some documents and on top of all these inconveniences and extra expenses I asked for compensation from United Airlines after I told them my situation over and over again, they finally offered me a ridiculous compensation of $50.00 dollars in credit for my next trip. I am so disappointed with this result. They offended me with this charity and after several emails they did not resolve anything for me. I am so disappointed with this situation. I just want to share my experience so that other people are prepared for a disappointment with customer service with United Airlines.
- Los Angeles-Guatemala City
- Economy
Karen M
Verified | Dec 10, 2024Los Angeles-Guatemala City
Economy
Nov 20 flight 1137 didnβt arrive until 13 hours later
The flight 1137 nov 20 was supposed to arrive Guatemala instead they arrived in Salvador and passengers stayed in the plane 3 hours waiting after that they move the passengers to waiting room for another 10 hours and they blame it to the weather but I checked and it was clear 3 hours later lost a lot of money- Los Angeles-Guatemala City
- Economy
- Loss: β¬5000
- Desired solution
Karen M
Verified | Dec 6, 2024Los Angeles-Guatemala City
Economy
arrived 13 hours late
bought an emergency flight ticket on American Airlines due to the death of my mother. The flight was diverted to another country for an unknown reason. Afterwards, they had us inside the plane in the country where they landed and turned off the engines for three hours without air, food, water. Then they got us off and kept us in a waiting room for 10 hours. After 13 hours, they finally took us to our final destination. I was supposed to have arrived at my mother's wake, which I couldn't attend. I had to pay a lot of money for them to leave the body prepared there so that she could be buried, and because I didn't get there on time, I had to change cemeteries because I wasn't present to sign. some documents and on top of all these inconveniences and extra expenses I asked for compensation from United Airlines after I told them my situation over and over again, they finally offered me a ridiculous compensation of $50.00 dollars in credit for my next trip. I am so disappointed with this result. They offended me with this charity and after several emails they did not resolve anything for me. I am so disappointed with this situation. I just want to share my experience so that other people are prepared for a disappointment with customer service with United Airlines.- Los Angeles-Guatemala City
- Economy
- Loss: β¬4500
- Desired solution
Hayley Q
Verified | Nov 23, 2024London-New Orleans
Economy
Successful claim
We sat on the runway for three hours at Heathrow when we finally left I missed my connection from Newark to New Orleans. I was supposed to arrive at 10.36 on Saturday and I arrived 11.30am Sunday! I also had to pay for the hotel in New Orleans and missed an important meeting and conference!
- London-New Orleans
- Economy
- Successful claim
Maria R
Verified | Nov 14, 2024San Pedro Sula-Berlin
Economy
Strike
I booked a multi-stop journey from San Pedro Sula in Honduras to Berlin. I was scheduled to fly with Lufthansa from Frankfurt to Berlin (my last plane), but just two days before my departure, they notified me that my flight was canceled. I was left with almost no time to make alternative arrangements, and despite reaching out, Lufthansa didnβt offer any immediate rerouting options or assistance. Facing an urgent multi-leg journey to Europe, I couldnβt wait, so I bought a train ticket myself at my own expense to ensure I wouldnβt miss my connecting travels. Thankfully, having bought this train ticket I was able to get to berlin on time. Later, Lufthansa did send a train ticket coupon, but by that point, I had already booked my own travel and couldnβt use it. To add to my frustration, when United Airlines finally reimbursed me, it was only for a partial amountβ168.16 PLNβwhile Iβd paid a total of 3116.40 PLN for the entire trip. I couldnβt understand how they arrived at this partial amount when it was clearly less than the full fare of the ticket between Franckfurt and Berlin (not even mentionning the compensantion). According to EU regulations on flight cancellations, I believe Lufthansa should have offered more support or a reasonable alternative, especially given the short notice. Iβve since requested multiple times, on lufthansa's website and by email, a reimbursement for the train ticket (50.80β¬) that I purchased on my own, as well as the full cost of the canceled flight and additional compensation for the hassle and expense I endured. They did not answer.- San Pedro Sula-Berlin
- Economy
Sherri S
Verified | Nov 14, 2024London-Chicago
Economy
Successful claim
No reason given
You sent email asking for reservation number and there is no place to put it. It is 47Q9C3. I also have 55039591- London-Chicago
- Economy
- Successful claim
Mark S
Verified | Nov 13, 2024London-Chicago
Economy
Successful claim
No reason given
American Airlines said it was an operational error that we were delayed 36 hours. Both of us had to cancel work and other commitments.- London-Chicago
- Economy
- Successful claim
Charles O
Verified | Nov 7, 2024Shannon-Newark
Economy
Weather conditions
Our flight was delayed for over 3.5hours, this delayed our time in NY At the airport we were not given any reason for the delay. We were in the airport 3 hours before the flight. Then told we were delayed so sat for a further 3 hours, finally boarded the plane where we sat on the runway for around another 30 mins or so. I completed the claims form on the United Airlines website and received a response saying it was weather and they do not offer compensation at all- Shannon-Newark
- Economy
Linus R
Verified | Nov 3, 2024Nashville-Houston
Economy
Airport Nashville (BNA)
My son Cadell Rajpaulsingh is a premier platinum member and was denied benefit of three free bags and also for traveling family members. He was told by all reservation personnel at the check in counter including the Supervisor that he had to pay for all of the four travelers including overweight for all bags over 50 lbs. Although my son should them the app. showing all bags were free they all insisted that he did not qualify for free bags. We were told to move aside and decide what to do. We all then had the task of opening all six suit cases and try to arrange them to see if we can at least get the bags within the 50 lbs although we were allowed 70 lbs. This was so humiliating as we also had to throw so of our belongings in the trash. After more than an hour of this experience a male reservation employee then decided to assist and eventually confirmed that we did not have to pay for the bags. We almost did not make our connecting flight to Houston. What a humiliating experience and came to a conclusion that we may need to fly with a more accommodating air carrier that have trained staff that is educated in the companyβs policies and procedures.- Nashville-Houston
- Economy
Mackenzie F
Verified | Nov 1, 2024Rome-Indianapolis
Economy
Successful claim
Technical problems
This flight, UA41 departed 3 hours and 34 minutes late, but arrived 7 minutes shy of 3 hours late, so they denied my request for compensation even though I missed my 6pm connection to Indianapolis. I finally arrive in Indianapolis 10:30pm. I have attached the re-booked ticket for the missed connection. The gate agent in Newark said I would qualify for the $600.- Rome-Indianapolis
- Economy
- Successful claim
Bentsion B
Verified | Oct 31, 2024Newark-Amsterdam
Economy
I missed my train and appointment from Amsterdam Airport
After sitting in the flight for nearly 3 hours they rushed to leave the gate because they was aware that it shouldn't be a delay of three hours, but even after we left the gate we was sitting in the line to take off, so total is it more than 3 hours, by me is that called cheating. And even when we landed it took time to park the aircraft so in total it was way more than three hours. But after all that I missed my train what was schedules for 10:25 that cost me β¬44.30 so i had to take a taxi that costed me β¬260 in case to arrive to my destination.- Newark-Amsterdam
- Economy
- Loss: β¬260
- Desired solution
Rui L
Verified | Oct 30, 2024Lisbon-Louisville
Economy
Technical problems
We waited approximately 3 hours inside the plane - no food was supplied and no one available onsite to give support. I had to rebook my flight for the day after loosing already a full business day with customers in USA. On top my luggage was damaged and had to buy a new suitcase.- Lisbon-Louisville
- Economy
Elisa I
Verified | Oct 26, 2024Frankfurt-Chicago
Economy
original Lufthansa flight 1403 flying out of Prague was delayed flying into Frankfurt by more than an hour making me lose connection flight, 9152 leaving at 850am. I was sent to another flight, LH 0432 and was told not enough room. Didn't leave Frankfurt until 5pm arriving Chicago Ohare at 8pm. I am a senior citizen 81 years old. Was only given voucher for 15 Euros which under $20 us dollars. Everything at airport is super expensive.
- Frankfurt-Chicago
- Economy
Carol H
Verified | Oct 21, 2024London-Boston
Economy
Successful claim
Technical problems
Delayed on Heathrow runway due to technical fault. Had to change connecting flight from Newark to Boston, missing out on our evening in Boston. Air line keep us up to date on the situation, and supplied snacks and water. Thank you- London-Boston
- Economy
- Successful claim
Simon C
Verified | Oct 17, 2024San Francisco-Auckland
Economy
Broken Seat and DISGUSTING comment
Seated in seat 55c. Seat in fully upright position and would not recline. Not able to be seated in a operational seat. After 3 hours suffering was able to use a pen under seat to recline seat for remainder of flight. On preparation for landing flight attendant wanted tray stowed and seat upright. Reminded her that seat was broken and she was happy with that.... HOWEVER male flight attendant demanded seat be put upright. Told him seat was broken. He again demanded seat be put upright. Confirmed with him that seat was broken to which he replied very rudely that the problem was that I was a large person- San Francisco-Auckland
- Economy
- Desired solution
Apology / Voucher
Other
Belew Y
Verified | Oct 14, 2024Addis Ababa-Denver
Economy
Mishandling of Round-Trip Flight and Baggage Fees
additional charges my family incurred due to the mishandling of our return flight on October 6, 2024. We encountered significant issues that arose from United Airlines' mismanagement, which resulted in us being forced to pay $450 per passenger for baggage fees that were not our responsibility. Here are the key details of our grievance: Flight Information: Flight Confirmation Number: IDTCWT Date of Return Flight: October 6, 2024 Airline: United Airlines, in connection with Ethiopian Airlines Issue Summary: Our round-trip flight, booked with United Airlines, included baggage allowances for each passenger. However, when we attempted to check in for our return flight at Addis Ababa Airport with Ethiopian Airlines, we were informed that there were zero bags listed for us, despite United Airlines showing two checked bags for each passenger. On October 5, 2024, I contacted United Airlines customer service at 5:48 AM local time to address the issue. After waiting for over two hours, the United Airlines representative advised us to pay the baggage fees of $450 per passenger and assured us that we would be reimbursed by United Airlines upon presenting the receipts. The representative apologized for the inconvenience and acknowledged that this was an error on United Airlines' part. As advised, we paid the baggage fees to Ethiopian Airlines to avoid missing our flight. Additional Details: My family and I arrived at Addis Ababa Airport 7 hours before the check-in time, spending over 10 hours at the airport to ensure everything was in order. This experience caused us undue stress and frustration during a time when we were already managing a family emergency, which extended our stay abroad. Given these circumstances, I kindly request that United Airlines honor the representative's assurance and refund the total amount of $1,350 (for three passengers) that we were forced to pay for our baggage. I have attached the receipts from Ethiopian Airlines as proof of payment. We understand that issues may arise, but the way this situation was handled has been deeply disappointing, especially considering the financial burden it placed on our family during a time of emergency. I appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact me if you require any additional information. Thank you for your understanding and cooperation.- Addis Ababa-Denver
- Economy
- Desired solution
Refund
Rodolfo C
Verified | Oct 13, 2024Lisbon-Washington
Economy
Successful claim
No reason given
Flight from Lisbon to washington was Cancelled, they rebook initialy yo a flight after 2 days, however after going to the counter they rebook me to a existing flight that arrive after 7 hours of theninitial plan, having impact on my plans- Lisbon-Washington
- Economy
- Successful claim
Adriana A
Verified | Oct 6, 2024Munich-Tucson
Economy
No reason given
I Adriana Avdarmani departed from Munich Germany with mobility wheelchair assistance because Iβm 5 months pregnant and Lufthansa lh480 airlines told me that when I arrive to Denver that wheelchair service will be waiting to pick me up and take my luggage and take me to my gate to my connect flight and it didnβt occurred and the told me I will continue to provide me with wheelchair mobility assistance and no one showed up .we supposed to take off at 11:55 in Munich and arrival in Denver supposed to be 2:20 pm and we took of instead at arrived late in Denver at 2:55 pm so this made me miss my flight see all the documents β¬οΈ and made me miss my connect flight from Denver to Tucson with United airlines 5784 at 4:00 pm I had severe pain due me being pregnant had to lift heavy luggage myself and no help and my excess luggage was busted open when I had to check my bags from Denver to Tucson so my luggage is damaged now and I have been under stress and pain during this and it cause my baby to be stressed π«, United airlines did not apologise only rebooked my flight to next at 7:45 pm and arrive in Tucson 8:42 pm Boeing 737 max 8 #7263 United airlines 1816- Munich-Tucson
- Economy
Wuyata Memuna D
Verified | Oct 4, 2024Brussels-Newark
Economy
Successful claim
Don't remember
My flight was seriously delayed at Brussels. After 5 hours waiting, they transferred me to London to connect to another flight and this flight tookus to New York. This was very stressful and disturbing. I supposed to arrive Newark at 13:15pm but I did not arrived my destination till 1:40am on the 26th of September. Because I arrived JFK and I take a taxi to New Jersey. This was so stressful for me.- Brussels-Newark
- Economy
- Successful claim
Linda B
Verified | Sep 27, 2024Lincoln-Kona
Economy
Flight Credits for Changed Flight
We originally booked a ticket for Kona in May. We changed the ticket on October 25 and received $689.49 in flight credit for both my husband and I. That credit was never added to my account so I could not claim the credit. I have the e-mial saying I have the credit dated October 25. I have been swamped with life and travel on United and only realized this two days ago. Now they are telling me my credits have expired because the ticket was bought in May. I didn't have the credit until October 25. I can verify that date in an email. I am requesting that my travel credits be posted on my MileagePlus account and that I can use them through February. I've spent 4 hours on the phone trying to work this out and no one is really listening to the problem. Please note the thousands of miles I've traveled on United and great an extension to my travel credits. Thank you! Linda Becker
- Lincoln-Kona
- Economy
- Desired solution
Expenses reimbursement
Sharon S
Verified | Sep 8, 2024Amsterdam-Tampa
Economy
No reason given
What time did you arrive at your final destination? July 22, 2024 What did the airline tell you, and when? That July 19th flight was canceled. Told us approx. 6-8 hours after it was due to depart to Newark from Amsterdam. What care did the airline provide, if any? Airline provided absolutely nothing to us. We had no handicapped assistance, no vouchers, no help whatsoever. How did the incident inconvenience you? We had no handicapped assistance. We were completely on our own in a foreign country, and had no knowledge of the city, the country, hotels, nothing. We paid $1461 on our credit card to cover three days worth of expenses incurred, until we were able to depart on one of the options of flights offered - on July 22nd. We did not leave the hotel the entire three days. Did you miss an event or lose money?- Amsterdam-Tampa
- Economy
Frank S
Verified | Sep 8, 2024Amsterdam-Tampa
Economy
No reason given
We had to find our own hotel. No vouchers, no assistance by airline on the date of the flight cancellation. We never left the hotel. Restaurant charges were incurred, as well as transport from airport to hotel. All charges are included on the attached statement from the Moxy Hotel. What time did you arrive at your final destination? July 22, 2024. What did the airline tell you, and when? They told us at approx. 3 pm on the date of travel. What care did the airline provide, if any? NONE How did the incident inconvenience you? See note above. Did you miss an event or lose money? Lost money due to lodging, food, cab fare.- Amsterdam-Tampa
- Economy
Ryan C
Verified | Aug 30, 2024San Francisco-Toronto
Economy
Technical problems
Dear Customer Service, I hope this message finds you well. I am writing to express my concerns regarding a series of issues I encountered during my recent travel on August 26th, 2024. Due to the cancellation of my original flight, I believe this not only caused the loss or delay of my baggage but also left me without any compensation or a voucher from the airline. Here is a summary of the situation: Original Itinerary: Monday, August 26th, 2024 Flight AC5438, Operated By United Airlines: San Francisco SFO (6:35 AM) - Denver DEN (10:18 AM) Flight AC1040, Operated By Air Canada: Denver DEN (11:15 AM) - Toronto YYZ (16:23 PM) After clearing security at SFO, I was informed that Flight AC1040 had been canceled. As a result, I was rebooked on the following revised itinerary: Revised Itinerary: Monday, August 26th, 2024 Flight AC5438, Operated By United Airlines: San Francisco SFO (6:35 AM) - Denver DEN (10:18 AM) Flight AC1072, Operated By Air Canada: Denver DEN (11:20 AM) - Montreal YUL (5:00 PM) Flight AC425, Operated By Air Canada: Montreal YUL (7:10 PM) - Toronto YYZ (8:32 PM) The cancellation of my original flight led to significant disruption. My baggage was checked in according to the original route before I was informed of the cancellation, which I believe has resulted in the loss or delay of my luggage. In addition to the baggage issue, I was not provided with any compensation or a voucher to address the inconvenience caused by the flight cancellation and the subsequent rebooking. Given the circumstances, I am filing a claim for both the lost or delayed baggage and the lack of compensation for the flight cancellation. I kindly request your assistance in addressing the compensation issue promptly. Thank you for your attention to these matters. I look forward to your timely response and resolution. Best, Ryan- San Francisco-Toronto
- Economy
Donna A
Verified | Aug 23, 2024Paris-Detroit
Economy
Successful claim
Technical problems
Engine problems on takeoff, pilot aborted. Waited over an hour for buses to take us back to terminal. Had to go back through passport control (a long line). Waited another 2.5 hours in another line for hotel and food vouchers. Earliest rebooking was two days later. Had to pack up and go back to terminal for 2nd hotel voucher b/c they only distribute for 1 day. Made me change hotels for 2nd night stay. Missed an opportunity to appear on my favorite podcast to recount my experience as an Olympic Volunteer - I was en route home when they recorded on Tuesday. Started feeling sick Wednesday after arriving home. Tested positive for COVID Thursday, I would have been fine if my Sunday afternoon flight left as scheduled. The huge crowds at the airport, terminals, shuttles/buses/trains, etc. and running around for vouchers, switching hotels, plus the stress, all contributed to contracting the virus, without question. I have traveled extensively throughout my life and this was by far the worst experience I have ever had.- Paris-Detroit
- Economy
- Successful claim
Riccardo F
Verified | Aug 19, 2024Venice-Newark
Economy
Ritardo del volo, dirottamento su Boston, valigie perse etc
Departure scheduled from Venice on August 3 at 11.05 am with United flight UA169 directed to Newark. At 3.16 am an SMS arrives to say that the flight is delayed and will leave at 12.26. The flight does not arrive in Newark but in Boston at 2.45 PM. We stay on the plane for 4 hours waiting to be disembarked. After disembarking we wait for our luggage for 5 hours. They tell us to contact United's ground staff to find another flight, but we can't find it because there is no room. We receive an endless series of text messages announcing continuous delays. We spend the night at the airport and miss the hotel stay. On the morning of Sunday the 4th, around seven, they told us that we were finally leaving and made us check in our luggage with the same boarding pass. We go to the gate to get the 08.05 vote but they won't let us on because they say there is no room and not even on subsequent flights. Meanwhile, the luggage is checked in but, since it will leave on its own without us, we ask to have it back but they tell us that it is impossible and that we have to make a complaint online. Since they didn't give us an alternative flight, around 9 we took an Uber at a cost of 479 euros and arrived in Manhattan without luggage. We remain without luggage until August 6th at 2.19 AM, when they are delivered to us at the hotel. I request compensation for all damages suffered due to your non-compliance.- Venice-Newark
- Economy
MaΕgorzata W
Verified | Aug 19, 2024Las Vegas-Newark
Economy
delayed flight
There was a fault in the pilot's cockpit - that's the information I received. The flight was originally scheduled for 16:33, it was delayed for an hour, after that time we were told to leave the plane and wait. The plane started taxiing at 21:15. Delay, so it was almost 5 hours. Why can't I send the compensation form. please contact me.- Las Vegas-Newark
- Economy
- Loss: β¬600
- Desired solution
Refund
Maria M
Verified | Aug 17, 2024Barcelona-Newark
Economy
Don't remember
Delayed to 3:00, 3:30, 4:00, 4:40 - No vouchers & we had to pay for an extra cab ride because we missed our previously booked taxi- Barcelona-Newark
- Economy
Philip T
Verified | Aug 10, 2024San Francisco-Marseille
Economy
Technical problems
Our luggages were delayed 3,4 days that we had to buy clothing. I do not have any receipts and didnβt report it.- San Francisco-Marseille
- Economy
William D
Verified | Aug 5, 2024Paris-Quebec
Economy
Successful claim
Unknown
Flight from Paris on 8-3 was late by almost 2 hours ... United canceled connecting flight to QuΓ©bec at last minute. Final arrival in QuΓ©bec was 8-4 ... as full 24 hours after initial planned arrival on trip from Paris to QuΓ©bec.- Paris-Quebec
- Economy
- Successful claim
Janet M
Verified | Jul 30, 2024Savannah-Lake Charles
Economy
The problem occured when I checked my bags in!
When I checked in at the Lake Charles airport, I was told that I could not use one of my bags as a carryon bag. I explained that this was the SAME bag that I was allowed to keep up above my seat in the airplane ride coming in. They rudely said that other airports were not following the rule and that United will not allow me to bring this bag as a carry on. I had to pay an additional 50 dollars that I did NOT on my flight coming to Lake Charles. I was pleased with my experience coming to Lake Charles, but this particular experience really upset me because of the way I was treated. I took pictures of the other passengers' bags that were the same size as mine. I had planned on using items from the carryon bag that I had to unnecessarily pay for to be taken away.
- Savannah-Lake Charles
- Economy
- Loss: β¬50
- Desired solution
Refund
Janet M
Verified | Jul 30, 2024Savannah-Lake Charles
Economy
The problem occured when I checked my bags in!
When I checked in at the Lake Charles airport, I was told that I could not use one of my bags as a carryon bag. I explained that this was the SAME bag that I was allowed to keep up above my seat in the airplane ride coming in. They rudely said that the United at the other airport was not following the rule and that United will not allow me to bring this bag as a carry on. I had to pay an additional 50 dollars that I did NOT on my flight coming to Lake Charles. I was pleased with my experience coming to Lake Charles, but this particular experience really upset me because of the way I was treated. I took pictures of the other passengers' bags that were the same size as mine. I had planned on using items from the carryon bag that I had to unnecessarily pay for to be taken away.- Savannah-Lake Charles
- Economy
- Loss: β¬50
- Desired solution
Refund
Valerie N
Verified | Jul 24, 2024Palm Springs-London
Economy
AWFUL EXPERIENCE
FLIGHT WAS DELAYED IN pALM sPRINGS SO WAS DRIECTED TO SEEK HELP AT OHTER TERMINAL BY STAFF AT END OF THE TUNNEL i WALKED AND COUGHT TRAIN ONLY TO BE SENT BACK TO ANOTHER DESK WHERE WAS ALSO TOLD WRONG PLACE AGAIN . FINALLY RECEIVED HELP AT 3 PLACE AND WAS PLACED ON FLIGHT TO LONDON, HOWEVER MY LUGGAGE WITH MY MEDICATION IN MADE THE PLANE I WAS SUPPOSED O BE ON LUGGAGE WAS LOST , WAS FINALLY DELIVERED NEXT EVENING SUFFERED ANZEITY ATTACK AS 77 YEARS OLD WITH A BAD TOEN MEDISCOS WHICH MY DR GAVE ME A STEROID SHOT BEFORE FLIGHT , OVER WALKING MADE IT WORSE i SHOULD HAVE BEEN OFFERED MORE HELP TO SEEK ADVICE AND NOT HAD TO WALK ALL THAT WAY FOR NOTHING, vERY DISSAPOINTED IN UNITD IARLINES NOTHE FIGHT THAT COULDNT BE HELPED THOGUH I UPGRADED MY SEAT TO BE ABLE TO GET OFF QUICKLY TO TAKE MY TIME TO MAKE MY LONDON CONNECTION , COMING HOME JULY 21ST LONDON FLIGHT WAS ALSO LATE AND CONNECTION IN DENVER AGAIN BUT WAS TREATED WELL THIS TIME AND OFFERED WHEEL CHAIR SERVICE WHICH I ACCEPTED ON ACOUNT OF MY TORN KNEE- Palm Springs-London
- Economy
Cheryl F
Verified | Jul 19, 2024Rapid City-San Francisco
Economy
Both flights were delayed
The first flight was delayed by 2 hours. When we finally boarded the plane we were informed the plane was waiting on 1 passenger because they accidentally deleted his ticket. This delay caused us to arrive foe our lay over with only 15 mins to run 60 gates down. We asked for the same curtesy for the connecting plane to wait but they didn't and took off. We tried to get staff to help. There was no courtesy staff. There were 2 staff members who brushed us off after giving an online AI text ap out. The staff was rude and unhelpful. After 1 1/2 hours of trying to get someone to actually help us, we finally could get the ap to work. The next morning, another delay. Computer issues. However, we were told we were waiting on pilots getting paperwork for yhe fuel. This was long after yhe computers came up and we were told 5 mins until boarding but over an hour later we still haven't boarded the plane. Worst customer service u have ever experienced! Worst experience ever. It's been 14 hours since we began our short trip and we still can't get on a plane to leave for our destination. Not only that but the have now stolen a day of the vacation which we purposely took unpaid levels from our jobs to enjoy. I am so disappointed in these people and will never fly this airline again.- Rapid City-San Francisco
- Economy
- Loss: β¬75
- Desired solution
Geema K
Verified | Jul 18, 2024Houston-Santa Ana
Economy
1st Class Ticket cancelled.
Paid for a two 1st Class Tickets but did not receive paid for accommodations. Service Paid for, Not provided. On return trip, which was delayed/cancelled/rebooked by United. When the U.S. system rebooked, our tickets were switched from 1st Class seating to Regular Cabin Seating, despite two 1st Class Seat being available, but those seats were given to two Unaccompanied minors, who paid for Regular Cabin seats. Yet, after this debacle, we have yet to receive our refund for the two 1st Class Tickets.- Houston-Santa Ana
- Economy
- Desired solution
Reuben D
Verified | Jul 16, 2024Newark-Schonefeld
Economy
Newark airport, flight cancelled, 26 hour wait
The cancellation of the flight had significant personal repercussions for me. I was traveling to attend my mother's 60th birthday celebration, a milestone event that had been planned for months. Due to the flight cancellation and the lack of available alternative flights or information from United as to what was happening, I was unable to make it to the event. Missing this important family occasion has caused me great emotional distress. Given the severity of the situation, I am requesting financial compensation for the delay of 16 hours. I waited in line at the airport without updates or assistance for 8 hours and the 24 hour period before my next flight. Given the significant personal impact of missing my mother's 60th birthday, I believe additional compensation is warranted. I believe that these requests are reasonable given the circumstances.
- Newark-Schonefeld
- Economy
- Loss: β¬250
- Desired solution
Clea C
Verified | Jul 14, 2024Newark-London
Economy
Extreme 12 Hour Delay to EU
We arrived early to the airport and boarded at 7:45AM. At 11:45AM, after sitting on the plane for three hours, we had to deplane. Our flight has been delayed a full 12 hours now. We deserve compensation for the inconvenience, time, and hard expenses of missing out on our reservations and plans in London.- Newark-London
- Economy
- Loss: β¬1200
- Desired solution
Sara G
Verified | Jul 12, 2024Naples-Newark
Economy
Successful claim
Technical problems
The morning of my wife's flight from Naples to Newark. United emailed us that our flight was canceled due to technical issues. The only flight they could put us on was the next day and leaving from Rome. We were forced to pay out of pocket for a taxi to Rome and the hotel stay so we could leave the next day.- Naples-Newark
- Economy
- Successful claim
Gerald Z
Verified | Jul 10, 2024Rome-Washington
Economy
Technical problems
They informed us that it was mechanical errors and we were entitled to fill out the feedback form for compensation under eu261. But they only offered 2 75$ vouchers.- Rome-Washington
- Economy
Thomas B
Verified | Jul 9, 2024Akron-Mulhouse
Economy
Flight Delay caused me to miss connecting flights
Delay cost us to miss our connecting flights to our final destination, shortened my vacation to our destination by 5hours and also Lost Our Luggage for 6 days. Only help suggested from United was to use their QR code. If it wasn't for the En Route Travel Support phone number I had from VIKING, we would have been left stranded in Chicago ORD and not been able to get to our destination airport to start our VIKING RIVER CRUISE. Why doesn't United provide customer service other than a QR Code? This is the 2nd year in a row United Airlines has let me down for our Air Travel. Last year ,12 hrs before we were to leave from Cleveland to Chicago then on to Maui, our flight was changed to Cle to Orlando to Maui. Talk about stealing time from vacatiom..... cost us at least 6 hrs from our final destination in Hawaii. I am very disappointed with United Airlines. The employees are not the problem. United Management is the problem.- Akron-Mulhouse
- Economy
- Desired solution
Other
Natalie C
Verified | Jul 9, 2024Washington-Montreal
Economy
Stolen Items from my checked luggage
ntastic! However, when I arrived at my hotel room and unpacked my luggage, I found several of my unopened (expensive) self-care/cosmetics were missing from my checked luggage. I will accept responsibility because I was naive in thinking that someone would steal my items, especially when it was not locked! Nevertheless, it was traumatic and had to spend time and money to purchase the items again- Washington-Montreal
- Economy
- Loss: β¬100
Andrea M
Verified | Jul 7, 2024Papeete-San Francisco
Economy
At first united representatives donβt say what was happenin
We have premium economy tickets and we were not allowed to enter into the lounge. The airport of Papeete did not have air conditioning so the waiting hours were very hard. After more than 4 hours waiting we were allowed to enter the aircraft but we leaved Papeete one hour late. So more 5 hours delay. I made a clain and United offer me and my wife 2 vouchers of 100 usd that i cannot use in Italy- Papeete-San Francisco
- Economy
- Desired solution
Hernan G
Verified | Jul 2, 2024Fort Lauderdale-San Juan
Economy
Terrible Customer Service Reps
I experienced an appalling and humiliating experience at the Fort Lauderdale Airport, terminal 1, on July 2, 2024. This incident has caused me significant distress and has left me questioning the quality of customer service at United Airlines. Upon arriving at the airport from a connecting flight, I approached a United Airlines counter with a simple query about finding my gate. At the counter were two employees, a man named Paul A. and a woman. Despite waiting for about two minutes, I was completely ignored. When I politely said "excuse me," the woman rudely yelled, "We're doing a report! You have to wait!" I patiently waited and then asked Paul A. why they were being rude when all I did was say excuse me. In response, Paul A. made a highly inappropriate and offensive remark, stating, "Your mom didn't raise you well; when two people are speaking, you don't interrupt." This personal attack was not only uncalled for but also highly unprofessional, and has caused personal damages.- Fort Lauderdale-San Juan
- Economy
Krzysztof O
Verified | Jun 30, 2024Orlando-Berlin
Economy
Hello, on June 4, 2024, I was returning from Orlando to Berl
Hello, on June 4, 2024, I was returning from Orlando to Berlin with your airline and I had purchased additional scheduled luggage, but I still had to pay $70 at the airport for the second time. Please explain and refund my money. Ticket data e ticket 22066457906614 confirmation number :J3YSQJ baggage document: 0164406635476 reservation number on booking com Krzysztof Olejnik QANAA4 customer no. 40-487715215- Orlando-Berlin
- Economy
- Loss: β¬70
- Desired solution
Expenses reimbursement
Jennifer C
Verified | Jun 29, 2024Rome-Phoenix
Economy
Successful claim
Technical problems
When we got off of our cruise ship, we received a text that our flight was canceled when we got to the airport they settled us to a hotel, but never arranged for pick up. Since we had the whole day, we venture into Rome and paid for a taxi there and back, I only have bank records and no receipts for those two trips. In the morning, United had never contacted the hotel about pick up so we had to take a taxi to the airport airport.- Rome-Phoenix
- Economy
- Successful claim
John V
Verified | Jun 20, 2024Houston-Minneapolis
Economy
Delay 10 hrs
bad airline shaking really bad when flying to Minneapolis minnesota I give it a 2 stars never fly with united airlines- Houston-Minneapolis
- Economy
- Loss: β¬100000000000
- Desired solution
Refund
Joann B
Verified | Jun 15, 2024Baltimore-Houston
Economy
Fell down
Walking off airplane the ramp was uneven and I fell flat down took skin off right arm injured both knees
- Baltimore-Houston
- Economy
- Desired solution
Robin S
Verified | Jun 7, 2024Los Angeles-Amsterdam
Economy
LAX
I was stuck on the I5 freeway for over 2 hours. I tried reaching the airlines and was told to go online, could not get anyone to talk to. I had booked through travel company I was also in touch with them to let someone known what was happening. Arrived at LAX at counter at 9:26am flight was leaving at 10:16 was already checked I just needed to drop luggage. The lady at counter refused to take my baggage and allow me to go on I was in First class as well as pre check. She still did not allow me. She stated she would see if there was any thing later. She said there was a seat available for 4pm that day. I said ok . She typed a couple things the. Said nothing I took it that meant I was going to have to wait it was too early to go in. I called my ride to let them go on and called home to tell them I was going out at 4pm. AFTER WAITING A FEW MIN IN WHICH THE LADY AT COUNTER HAD SAID NOTHING MORE. I asked if I needed to wait a bit she says oh Iβm sorry that seat was not available.- Los Angeles-Amsterdam
- Economy
- Desired solution
Refund
Hovik A
Verified | Jun 5, 2024Helena-Los Angeles
Economy
Horrible service
I will never fly United again. I do 4-5 trips a year and I will personally make sure to never use this airline I will also go to ensure all my friends and family never use them again. Thank you so much for your rude flight attendants and for all your little fees that you tag on. Smart way of squeezing everything you can from customers. Great job on customer retention. I hope you become spirit #2 and service is NOT YOUR PASSION.- Helena-Los Angeles
- Economy
Peter A
Verified | May 20, 2024Houston-London
Economy
9 hour delay
On Wednesday, 15 May, 2024 my UA880 flight from IAH to LHR was delayed by 9 hours. We were scheduled to leave IAH at 16.20 hours on 15 May, 2024. We actually left IAH at 00.30 hours on 16 May, 2024. We were scheduled to arrive LHR at 07.40 hours on 16 May, 2024. We actually arrived LHR at 16.30 hours on 16 May, 2024. As a result, I lost a complete business working day, including 2 very important meetings in London. As a 1K million mile supporter of United, I do expect to be compensated for this disruption. Please advise.- Houston-London
- Economy
- Desired solution
Jeff S
Verified | May 17, 2024Dubai-Newark
Economy
over charged for checked bag weight
I was charged $200.00/Bag for bags weight under 70 lb. According to the United rule this should have been $100.00/bag not $200.00 I have the payment receipt from United check bag service at the Dubai airport to prove this payment by my credit card in May 13, 2024. I am asking refund of $200.00 from United for this over charged. Flight No. UA163 Dubai to Newark.- Dubai-Newark
- Economy
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