United Airlines complaints: comments, page 5
350 comments
Vida B
Verified | Nov 10, 2025
Newark-Las Vegas
Economy
We have been at the airport for 12 hours - despite the delays - we all boarded a plane and then an hour and a half later we were told to disembark because there was a mechanical issue the breaks. Inside the cab in there was smell of fuel - the whole experience terrible. Whilst people were complaining the desk with your staff were chewing the snacks and eating lollies and were eating whilst offering a dismal unprofessional service to our experience. We would like refunds to all three of us who were travelling and by this experience our holiday was ruined. We arrived 4:30am in the morning checkout is 10am
- Newark-Las Vegas
- Economy
Ricardo S
Verified | Nov 9, 2025Newark-Mexico City
Economy
No reason given
Ive just received a message telling me my flight was cancelled. I went with customer service and they said there is nothing they could do and change my flight for tomorrow and booked me a hotel and gave me 15 dolars of voucher fo food? Really? Not even for a pizza. I wasnβt able to pick up my bag, so i canot change clothes, need to buy bathroom things- Newark-Mexico City
- Economy
Cristina S
Verified | Nov 4, 2025Amsterdam-Chicago
Economy
Successful claim
Technical problems
I was booked on a United Airlines direct flight, which was delayed for over 4 hours on 28th October and cancelled due to a technical issue in the cargo area. This was already my second day in the Amsterdam-Schipol airport becausde my previous flights were also delayed and cancelled. This resulted in a second overnight stay in Amsterdam, still without my checked baggage which could not be traced on the baggage tracking system. Given these multiple delays and cancellations, I request: 1. EU261/2004 compensation of 600 EUR (cash) for a long-haul flight delay exceeding 4 hours and after that cancelled for good caused by operational issues. 2. Reimbursement for all unforeseen expenses (essential purchases). I attached my boarding pass and my receipts. Thank you.- Amsterdam-Chicago
- Economy
- Successful claim
Maria M
Verified | Nov 3, 2025Denver-San Juan
Economy
No reason given
My recent United flight to SJU was severely disrupted. What was supposed to be a non-stop DEN-SJU flight turned into a layover through FLL for refueling, arriving more than 5 hours later than scheduled. We were held on the Denver tarmac for almost 3 hours due to βoverweightβ issues, and flight attendants acknowledged the lack of preparation and insufficient food for passengers. This experience was extremely frustrating and inconvenient, especially given that the delay and itinerary change were preventable with proper planning. According to the U.S. Department of Transportation, passengers are entitled to compensation for delays exceeding 3 hours and significant itinerary changes. Given the extended delay, the unplanned stop, and the poor onboard service, I expect United to provide appropriate compensation and a clear explanation of what actions will be taken to address this situation and prevent similar issues in the future.- Denver-San Juan
- Economy
Brendan D
Verified | Nov 3, 2025Dublin-Newark
Economy
Technical problems
We sat on the aircraft, fully boarded for over 3 hours before finally alerting the passengers it was cancelled. This cancellation process was uncomfortable and extremely inconvenient, as we could not rebook a flight until after we left the plane, went to baggage claim, and then had to go through the security process all over again. The app itself took over 25 minutes to connect with a live agent and it also took over 35 minutes to get my checked bag. In addition, I started a new job on Monday, 11/3, and the flight cancellation jeopardized and heavily affected my Sunday, 11/2, to prepare for it. I live in Philadelphia and that is where my new job is so to get back for my job on Monday morning I needed to take the next closest flight out of Dublin that was offered which was the flight out of JFK at 4:45pm. Moreover, I was not offered any flights from JFK to Philadelphia so I needed to get picked up, which is a much farther commute than the Newark to Philly commute. I didnβt land at JFK until 7:15pm and will not get home to Philly til 9:30pm, compared to 2pm ish if our flight to Newark never got cancelled. In addition, as I was stuck in the airport all afternoon I had to spend over $50 in food for lunch and dinner due to the heavy delays. Overall, this has been my worst travel experience I have ever dealt with and its unfortunate it was with United.- Dublin-Newark
- Economy
Bora M
Verified | Nov 1, 2025Washington-Raleigh-durham
Economy
No reason given
The flight got canceled out of the blue with no explanation as to why and no help from the staff whatsoever. They told me go to Lufthansa and Lufthansa told me to go to United. Now , the flight i was supposed to go to was a United flight and they are responsible for all that . After a 17 hr flight they left me stranded and with no explanation or even a 20 dollar food voucher . I had to rent a car and drive 5 hrs in the middle of the night from DC to RDU . I lost a day of work because i was supposed to be at work that morning and unfortunately i made it home at 5am . I have lost a full day of work and all they said was its not our fault. When they are the ones that didnβt help with anything! Not even offering a bottle of water .- Washington-Raleigh-durham
- Economy
Anonymous member
Verified | Oct 31, 2025Albuquerque-Vancouver
Economy
No reason given
Dear AirAdvisor Team, I am seeking your assistance to claim compensation for a severe delay and cancellation involving United Airlines, flight UA 1741 on September 1, 2025. The booking confirmation is M22LWB. Our itinerary was from Albuquerque (ABQ) to Vancouver (YVR), connecting via Denver (DEN). The passengers are Mahmoud Qawasmi, Fatma Qawasmi, Nour Alya Qawasmi, and Hakim Qawasmi. Our flight from Albuquerque to Denver was scheduled to depart at 13:39 but suffered a significant mechanical delay, eventually departing only around 22:15. Because of this disruption, we missed our connecting flight to Vancouver. United provided a hotel for the night in Denver, and we ultimately arrived in Vancouver more than 24 hours late. I attempted to submit a compensation claim through Unitedβs official online and email channels, but their customer care form was technically unusable and my direct email only received automatic, non-processed replies. Under the Canadian Air Passenger Protection Regulations (APPR), we believe we are entitled to compensation for this disruption. Please advise how you can proceed on our behalf. You may contact me at plasticq@hotmail.com or +49 1577 6648658. Thank you for your support. Best regards, Mahmoud Qawasmi- Albuquerque-Vancouver
- Economy
Anonymous member
Verified | Oct 31, 2025Albuquerque-Vancouver
Economy
24 Stunden VerspΓ€tete Ankunft an Zielort
Dear AirAdvisor Team, I am seeking your assistance to claim compensation for a severe delay and cancellation involving United Airlines, flight UA 1741 on September 1, 2025. The booking confirmation is M22LWB. Our itinerary was from Albuquerque (ABQ) to Vancouver (YVR), connecting via Denver (DEN). The passengers are Mahmoud Qawasmi, Fatma Qawasmi, Nour Alya Qawasmi, and Hakim Qawasmi. Our flight from Albuquerque to Denver was scheduled to depart at 13:39 but suffered a significant mechanical delay, eventually departing only around 22:15. Because of this disruption, we missed our connecting flight to Vancouver. United provided a hotel for the night in Denver, and we ultimately arrived in Vancouver more than 24 hours late. I attempted to submit a compensation claim through Unitedβs official online and email channels, but their customer care form was technically unusable and my direct email only received automatic, non-processed replies. Under the Canadian Air Passenger Protection Regulations (APPR), we believe we are entitled to compensation for this disruption. Please advise how you can proceed on our behalf. You may contact me at plasticq@hotmail.com or +49 1577 6648658. Thank you for your support. Best regards, Mahmoud QawasmiOverall
24 Stunden verspΓ€tete Ankunft
- Albuquerque-Vancouver
- Economy
Sherrill A
Verified | Oct 31, 2025Chicago-Edinburgh
Economy
Technical problems
Flight was canceled after 6 hours of original departure time. There was plenty of time to get a spare plane flown in. United did put us up in a hotel but we lost 24 hours of our vacation, including one full day of car rental and expensive hotel stay- Chicago-Edinburgh
- Economy
Lena H
Verified | Oct 31, 2025Birmingham-Savannah
Business
Terrible customer service at the airport
This is the young lady who was unprofessional and rude to me, told another passenger the reason I was upset was because I didnβt want to pay for luggage? Excuse me? There was a confusing and Iβm not going to pay $350 on unnecessary luggage if I didnβt need to. I own several business in the Birmingham area along with family and friends, what I make in a month is probably what the young lady makes in a year, donβt insult me. My husband is a dentist for the army and we were confused about the luggage fee, I didnβt need my luggage therefore I had it picked back up hunny. Different is Iβm not going to waste money, not because I donβt have to not because I choose not to waste it when I donβt have to . This lady was so rude from the very beginning, never have I ever encounter such rude and disrespectful when Iβm flying. I recently switched over from American Airlines and surely I hope they get rid of this trash who is supposed to be helpful when greeting passengers. This is the face of the company . They need to get rid of these lazy inconsiderate ladies. Tuesday at 12:30-12:40pm please look into them. The manager was even rude too. Luckily the flight attendants made up for their rudeness but never ever again. I doubt I will fly out of Birmingham with United again. Especially dealing with those ladies.Overall
- The ladies at the airport attempting to check in my luggage
The flight attendants on both flights
- Birmingham-Savannah
- Business
- Desired solution
Other - This is the young lady who was unprofessional and rude to me, told another passenger the reason I was upset was because I didnβt want to pay for luggage? Excuse me? There was a confusing and Iβm not going to pay $350 on unnecessary luggage if I didnβt need to. I own several business in the Birmingham area along with family and friends, what I make in a month is probably what the young lady makes in a year, donβt insult me. My husband is a dentist for the army and we were confused about the luggage fee, I didnβt need my luggage therefore I had it picked back up hunny. Different is Iβm not going to waste money, not because I donβt have to not because I choose not to waste it when I donβt have to . This lady was so rude from the very beginning, never have I ever encounter such rude and disrespectful when Iβm flying. I recently switched over from American Airlines and surely I hope they get rid of this trash who is supposed to be helpful when greeting passengers. This is the face of the company . They need to get rid of these lazy inconsiderate ladies. Tuesday at 12:30-12:40pm please look into them. The manager was even rude too. Luckily the flight attendants made up for their rudeness but never ever again. I doubt I will fly out of Birmingham with United again. Especially dealing with those ladies.
Yasmina A
Verified | Oct 30, 2025Madrid-Mexico City
Economy
Successful claim
No reason given
The aeroline said this to us: "Flight UA50 from Madrid to New York/Newark had a new departure time because an earlier delay impacted our plane's arrival. " Our flight finally departed at 2:30pm on October 29 and we lost the flight connections to MΓ©xico city so we lost a hotel night in MΓ©xico City and a bus ticket and we had to purchase a new bus ticket. The aeroline gave us the option to sleep in an hotel in NY and the gave us a new flight at 8am fron NY to MEX (we choose this option) but we have lost time and money.- Madrid-Mexico City
- Economy
- Successful claim
Soufiane C
Verified | Oct 29, 2025Newark-Casablanca
Economy
Our flight was overbooked. There were six passengers waiting for a boarding pass. There were not enough seats available in the economy cabin. Only two were accommodated on the flight. The rest of us were offered another flight departing 5 hours later. What made the situation particularly disappointing was that there were available seats in business class, yet we were not offered the opportunity to upgradeβpaid or otherwiseβnor were we permitted to just occupy those seats.
- Newark-Casablanca
- Economy
Georg K
Verified | Oct 27, 2025Chicago-Frankfurt
Economy
No reason given
The flight was scheduled to depart at 4:20 PM, arriving in Frankfurt at 6:35 AM. We had train tickets for 7:45 AM. The flight was changed to 6:30 PM. Due to the delay, we can't make our train and have to buy new tickets, which will cost us an additional β¬200.- Chicago-Frankfurt
- Economy
Rene M
Verified | Oct 26, 2025Fresno-Denver
Economy
The FAT gate agent misidentified my bag with another persons travel just before boarding, sending my bag to another country (Japan) when I had a direct flight FAT to DEN. I had some medications along with toiletries, clothes etc in that bag causing me stress after arrival in DEN. I spent 3 days dealing with United trying to track my bag and being told it should arrive for delivery w/i 24 hours. It did not arrive for over 3 days of my trip. I waited and had to contact my Dr office in CA to send a prescription to a local pharmacy. I was told by the FAT gate agent that my bag would arrive in DEN on my flight. I am being compensated for my expenses by United for $909.27 but am I entitled for any other compensation for inconvenience? I had to spend a lot of time replacing my items of my trip which was at a great inconvenience to me.
- Fresno-Denver
- Economy
Jeffrey L
Verified | Oct 24, 2025Chicago-Frankfurt
Economy
Unacceptable unfriendly behavior from flight crew with us and each other. Uncomfortable atmosphere.
Unfriendly flight crew. Unfriendly customer service and flight crew not working in a positive way with each other. Not a smile the entire flight or If I asked for anything, it was more like bothering them. Very uncomfortable atmosphere. I have flown with United well over one million miles and have never experienced this situation. My confirmation number was EWTHP4. Flight number UA907.Overall
- flight crew service and very unfriendly attitudes
- Chicago-Frankfurt
- Economy
- Desired solution
Anonymous member
Verified | Oct 21, 2025Albuquerque-Vancouver
Economy
24 Stunden VerspΓ€tete Ankunft an Zielort
Dear AirAdvisor Team, I am seeking your assistance to claim compensation for a severe delay and cancellation involving United Airlines, flight UA 1741 on September 1, 2025. The booking confirmation is M22LWB. Our itinerary was from Albuquerque (ABQ) to Vancouver (YVR), connecting via Denver (DEN). The passengers are Mahmoud Qawasmi, Fatma Qawasmi, Nour Alya Qawasmi, and Hakim Qawasmi. Our flight from Albuquerque to Denver was scheduled to depart at 13:39 but suffered a significant mechanical delay, eventually departing only around 22:15. Because of this disruption, we missed our connecting flight to Vancouver. United provided a hotel for the night in Denver, and we ultimately arrived in Vancouver more than 24 hours late. I attempted to submit a compensation claim through Unitedβs official online and email channels, but their customer care form was technically unusable and my direct email only received automatic, non-processed replies. Under the Canadian Air Passenger Protection Regulations (APPR), we believe we are entitled to compensation for this disruption. Please advise how you can proceed on our behalf. You may contact me at plasticq@hotmail.com or +49 1577 6648658. Thank you for your support. Best regards, Mahmoud QawasmiOverall
- 24 Stunden verspΓ€tete Ankunft
- Gutes Essen
- Albuquerque-Vancouver
- Economy
- Loss: β¬1000
- Desired solution
Darya K
Verified | Oct 18, 2025Denver-Stockholm
Economy
My flight from Denver to Boston got delayed 3 times which resulted in 3 h 30 min delay and that caused me to miss my next connecting flight to Zurich. Also, they sent notifications to me while in Denver airport that there were "low ceilings, along with runway construction, are limiting the number of planes allowed to arrive and depart per hour at Boston Logan International Airport for all airlines. This may affect our operations, potentially leading to delays, longer taxi times, and adjustments to our flight crew." This would lead to my Zurich flight to maybe not even depart the day after. Therefore, I asked to rebook me on a flight that would get me to my destination around (2:45 pm on OCT 15 in Stockholm). However, the staff at the airport redirected me to staff online. The staff online couldn't help me after chatting with them for an 1h since all the flights would get me anywhere else except for Sweden and would have more than 4 connecting flights and be over 24h of travel. I couldn't do so and got transferred to other staff that would rebook me with maybe other airlines they partnered with. I was chatting with them for about another 1h & 30 min and told me they found another flight and promised me to get me on that one. However, soon after they told me the flight is now full and cannot help me with getting on those flights. I have to either accept the flights that would recquire me to stay at the airport for 14h to my flight the day after. I told her I could not do so, because I was missing part of my travel back home from my destination airport as I live 2 hours away from ARN airport. Therefore, I started asking other airlines that I saw at the airport for help and got sent around to 3 different people as there where a shortage of staff due to the government shutdown. simultaneously the online agen got me on a fullbooked flight from DEN to FRA departing 3 hours later than my scheduled flight. The staff asked if I checked a bag and the luggage was at Denver airport at the moment. She told me it will get transferred to this flight. However, when I arrived to my destination the luggage wasn't there. I went to ask for help and baggage claim at ARN they didn't help me out at all and were so rude and told me to stand in line for her colleague to help me. However, the other window the staff was chatting with their friend and I stood there for 40 min. Then I went back to the rude lady and asked to possibly help me or call other staff since I've been waiting in line for 40 min and my friend who was giving me a ride to the busstation from the airport had paid for parking and it ended up to be 3x the amount due to waiting for me in almost 3 hours. That resulted for me to miss the last bus to my home town and I wasn't able to call anyone due to no internet outside and I didn't have a sim card in Sweden and couldn't get one online either due to being unregistered in Sweden for being abroad for so long. However, since I could no longer wait til tomorrow at baggage claim I reached out to united chat and asked if possible to do this online and they said yes so I left the airport then. However, I had to get food, clothes, charger, shelther and transportation which one of my friends covered for me and sent me their transaction history. Also, my power adapter is in my checked luggage, together with my toiletris, winter clothes, + a folder with important documents which I no longer have with. Therefore, it's been such a hassle flying and getting my luggage delayed.
- Denver-Stockholm
- Economy
Anonymous member
Verified | Oct 16, 2025Boston-Chicago
Economy
Terrible Customer Service..
As in going to bag drop I approached one of the agents, she was handling bags. She was an older Hispanic women about 5β1-3β black hair predominantly Spanish speaking. I needed help because ai was unable to check in online and it said on the app to get assistance- which is what I was doing. However, she pointed and yelled at me several times to go to the bag drop as I was trying to explain that I needed help. Regardless if I was in the wrong lane or she was the wrong person to speak to, she could have said that and maybe i donβt knowβ¦HELPED. Yelling and pointing at me to just move or get out the way is just rude especially when you havenβt even asked me what I need help with.Overall
- Poor customer service at bag drop.
- NA
- Boston-Chicago
- Economy
- Loss: β¬200
- Desired solution
Other - An Apology honestly.
Linda S
Verified | Oct 14, 2025Shannon-Newark
Economy
Like I've said before I also ended up having a seizure because the flight was 2 days delayed and I had run out of my seizure medication so the next day or a day after I landed in Orlando I I had to go to the hospital because I had a seizure
- Shannon-Newark
- Economy
Rene M
Verified | Oct 14, 2025Fresno-Denver
Economy
I spent 3 days messaging/emailing/calling United baggage claims. Was told my bag was being returned from JAPAN on flight 876 HND to 2076 SFO est arrival in Den OCT 8 3pm. Still trying to track my bag and called baggage claims United and spoke to an agent who informed me my bag was now on flight SFO 1745 for arrival Oct 8 1017 pm. My bag was delivered to my hotel on OCT 9 at approx 219 am.
- Fresno-Denver
- Economy
Rene M
Verified | Oct 14, 2025Fresno-Denver
Economy
I was in touch with United and told my bag was coming in on flight 876 from HND to SFO flight 2076 OCT 8 at 3pm but after not being able to track it I contacted United agents by phone (missing bag dept) and then was told my bag was arriving Oct 8 at 1017pm on flight 1745. My bag was finally delivered at 3am Thurs Oct 9.
- Fresno-Denver
- Economy
Steve G
Verified | Oct 13, 2025St. Louis-Nairobi
Economy
I had my worst experience with united in 7 years. First of all, at STL chec-in they declined my carry-on as not standard unfairly. I have been using it for years with united, it even had the old united tags. I was forced to leave the luggage at the airport with all belongings. Afterwards my checked bag was apparently shipped to EWR mistakenly. I missed my connecting flight as well as having to stay in Paris for two days so far. I couldn't afford my lifestyle here due to unexpected costs and had to survive in the hostels and cheap meals. I have been very loyal to united Airlines and today I feel the airline has deserted our good relationship with it. If I can get compensation for alk these and get some help shipping the carry on I left behind, I will continue being a loyal customer to the airline like I have been
- St. Louis-Nairobi
- Economy
Lawrence J
Verified | Oct 12, 2025Barcelona-Medford
Economy
Successful claim
No reason given
Barcelona flight was delayed and I missed my connecting flight in Washington, DC, therefore missing my next connecting flight in Denver, CO. I was rerouted from Washington, DC to San Francisco. I was not offered a hotel or meals and I spent the night trying to sleep on the floor at the San Francisco Airport, flying out of SF to MFR the morning of October 6th. It was a horrible experience. I am 72 years old, I was exhausted and sick by the time I got home.- Barcelona-Medford
- Economy
- Successful claim
Paublo B
Verified | Oct 12, 2025Montreal-Lisbon
Economy
Luggage was checked by staff at United Airlines gate A50 of departure to Montreal Canada. We were told it was going to be sent to our final destination which was Lisbon Portugal. My daughters one luggage was actually held in Washington DC and under a different name completely and then sent to Montreal Canada after the fact and was not on our flight to Lisbon. We found out once arriving in Lisbon that the luggage did not make it to our final destination. Therefore, my daughter had no clothing, no makeup, no toiletries whatsoever. So we had to buy all new stuff for her to survive the last five days here in Lisbon. My daughter had a significant amount of money in that luggage around $2,500 worth is missing from all her name brand clothing, name brand makeup, name brand shoes, name brand hair accessories and very expensive jewelry. Still haven't heard anything on where my daughter's luggage is currently and we haven't received any compensation. We greatly appreciate them making this right. My daughter is absolutely devastated for this lost and hopefully we get her stuff back. We checked 5 luggage and hers was the only one that got lost. Please make this right!
- Montreal-Lisbon
- Economy
Edwin R
Verified | Oct 10, 2025Chicago-Raleigh-durham
Economy
Baggage Policy complaint and poor customer service
Dear United Airlines Customer Care, I am submitting a formal complaint regarding an incident involving United Airlines staff during my recent trip connecting through Chicago OβHare International Airport (ORD). I purchased a Basic Economy fare, and during booking there was no clear information indicating that military members must follow additional steps to have baggage fees waived. As an active-duty U.S. Army service member, I am aware that Unitedβs policy allows free checked baggage for military personnel traveling either on official or personal orders. On the Basic Economy it should be cleary stated that even if Active Duty Military you have to or not have the bags checked. At my departure airport in Springfield, Missouri (SGF), the United agent professionally verified my military ID and allowed me to board with my carry-on without issue. However, at OβHare Airport, the experience was entirely different. The gate staff, specifically employees identified as Brian Calle and Dan, were unprofessional and confrontational. Mr. Calle snatched my boarding ticket out of my hand, and demanded that I check my bag, despite my explanation that it had been accepted as carry-on at my originating airport under military policy. The entire exchange was unnecessarily hostile, leaving me and nearby passengers uncomfortable. I want to emphasize that the issue was not the act of checking my bagβit was the lack of clear communication regarding Unitedβs policy and the unprofessional behavior of the staff involved. Their conduct reflected a disregard for both military courtesy and basic customer service. I respectfully request that United Airlines: 1. Review this incident and the behavior of the personnel involved at OβHare. 2. Reaffirm and clarify its baggage policy for military passengers for online booking on Basic Economy fares to prevent similar confusion in the future. Please contact me if additional details are needed. I can provide my flight confirmation number, exact times, and any other information necessary to assist your investigation. Respectfully, Edwin J. Rodriguez Lopez vperezc151@gmail.comOverall
- Poor understanding and policy misunderstanding from staff
- Great flying experience
- Chicago-Raleigh-durham
- Economy
- Desired solution
Other - Given the hostile treatment and embarrassment I experienced, including having my ticket snatched, itβs appropriate to request a gesture of goodwill, such as a travel voucher, mileage credit, or partial refund. As an active-duty service member, I take pride in maintaining professionalism and respect in every interaction. I expect the same from those representing a major airline. I respectfully request a formal apology for the incident, corrective training for the staff involved, and clarification of Unitedβs online policy for military passengers in Basic Economy to prevent this confusion from happening again.
Shelby S
Verified | Oct 9, 2025Economy
Lost my bags and then put my bags on a different flight on the way back
I was flying from Bismarck ND to Birmingham Alabama for a work conference. When I arrived at the airport I was told they had to take my luggage off but that theyβd deliver it by 9:30 that night to my hotel. By 10:00 the bags still werenβt there, there was no one for me to call. Thankfully I had a AirTag in my luggage and so by 11:30 I had to head to the airport to get it. The uber there and back alone cost $45 dollars. Then when I was flying back they put my luggage on a different plane and I had to wait again when I got into Bismarck because there was no workers there. I missed my first night of my conference because I had no work appropriate clothes on at that time. This was a huge inconvenience to me and my company.Overall
- Took my luggage off the plane, told me theyβd deliver it at the hotel and they never did. By 11:30pm I had to leave my hotel and head to the airport, when I arrived it was locked in the room. I had to miss my first night of a conference which was the whol
- Customer service on plane was good
- Economy
- Desired solution
Other
Camilla L
Verified | Oct 8, 2025Amsterdam-Chicago
Economy
This flight i had been rebooked onto as i missed my other flight due to a delay. When i go to check in they cannot find my booking. I go to the ticket counter and i was told i was taken off the flight due to a lack of food.
- Amsterdam-Chicago
- Economy
Arun Sekhar R
Verified | Oct 8, 2025Houston-Bangalore
Economy
Bags did NOT get delivered to home until 8th OCT. lost all apparels and had tomsurvive with on expense for the family of 3
- Houston-Bangalore
- Economy
Nishaat A
Verified | Oct 6, 2025Chicago-Ottawa
Economy
my luggage had all my skincare, toiletries, and makeup products. I had to head out to purchase them during and after work. I came back home to my kids after being away for a week and missed being home after school as I had to head out to purchase my products.
- Chicago-Ottawa
- Economy
Owen B
Verified | Oct 5, 2025Barcelona-San Francisco
Economy
This was a connecting flight on BRU to BCN. Luggage was marked for transfer to SFO at check-in at BRU (flight UA9995 - 08.08.2025). Luggage arrived at BCN but did not get tranferred to our flight to SFO. At the service desk at SFO we were ordered to file the complaint of missing luggage by phone. This resulted in a PIR SFO55540M. 3 Days later, the luggage was finally delivered to our hotel (see luggage documents - SFO20710B) We made some small expenses to overcome the time until we received our luggage. First claim filed was #495801 - Sebastiaan Breuker, this is the third claim for the luggage of Owen Breuker (second claim is missing luggage of Colin Breuker filed earlier)
- Barcelona-San Francisco
- Economy
Colin B
Verified | Oct 5, 2025Barcelona-San Francisco
Economy
This was a connecting flight on BRU to BCN. Luggage was marked for transfer to SFO at check-in at BRU (flight UA9995 - 08.08.2025). Luggage arrived at BCN but did not get tranferred to our flight to SFO. At the service desk at SFO we were ordered to file the complaint of missing luggage by phone. This resulted in a PIR SFO55540M. 3 Days later, the luggage was finally delivered to our hotel (see luggage documents - SFO20710B) We made some small expenses to overcome the time until we received our luggage. First claim filed was #495801 - Sebastiaan Breuker, this is the second claim for the luggage of Colin Breuker
- Barcelona-San Francisco
- Economy
Carlo S
Verified | Oct 5, 2025Palermo-Vancouver
Economy
Successful claim
No reason given
In the morning leaving Palermo, the flight kept getting delayed. Communication about the delay was sparse, but I understand that it was apparently due to a maintenance issue. The delay was not weather related (beautiful clear skies that morning). We landed in Newark and the plane doors opened at 5:26 pm local time. 3 hours and 11 minute late. My connecting flight from Newark to Vancouver depart before I arrived... at 4:59 pm. I missed that connection. I was rebooked for the following day. United provided me with a voucher for a hotel and meals. I arrived in Vancouver the following day at 2:09 pm... 17 hours 58 minutes later than my original schedule. This was disruptive to me as I was a day late returning to work. I lost a day of wages at work. If I had known that my travel would take almost 18 hours extra, I would have purchased a cheaper flight and saved some money. United Airlines did not deliver the service they had sold to me. Thank you! Carlo Sammarco- Palermo-Vancouver
- Economy
- Successful claim
Mary C
Verified | Oct 3, 2025Economy
Poor communication within the United Airlines system especially with international flights connecting with domestic flights.
When we landed in New Jersey, we had to go through customs, retrieve our luggage, which was the last group of luggage to come off the carousel, take a train then a bus to reach the terminal for our connecting flight, go through security again. By time we reached the gate the plane had closed its door and sat at the gate for at least another half hour. But they would not allow us to get on the flight. This in turn left us hanging at the airport for another 4 hours before the flight to Miami would leave. That meant we had to spend money to eat since we were not going to get in before 10:45pm. Since we live in Ft. Lauderdale that meant another 30 minutes or more, depending on traffic, to get home and being we cannot drive at night the cost of someone coming to pick us up at that late hour that we normally would not have had to do. Very disappointed in Unitedβs communication as well as the service from the agents. They really seemed like they could care less. This made our day a 22 hour return home instead of 13 hours which it would have been if the plane had allowed us on.- Economy
- Desired solution
Other
Linda S
Verified | Oct 2, 2025Shannon-Orlando
Economy
So because the flight was delayed by 2 days I had run out of my seizure medication if you check the flight coming back on the 15th you can see that there was a man in distress so me and some other nurses helped him while we landed in Newark so when I try to lift him up I threw my shoulder out and I ended up trying to get to the pharmacy which was closed when I arrived back in Orlando on Monday so I went to go get my medication on Tuesday but I went too late but because the my car broke down so I had a seizure and ended up in the hospital on Wednesday so I incurred a bunch of hospital bills
- Shannon-Orlando
- Economy
Michael D
Verified | Sep 26, 2025London-Washington
Economy
Flight was rescheduled for 18:00 departure from London to Newark then connecting flight following morning 06:00 from Newark to Dulles,
- London-Washington
- Economy
Brandon M
Verified | Sep 26, 2025Phoenix-Schonefeld
Economy
Technical problems
My original flight from Frankfurt to Berlin was canceled due to technical difficulties. They rebooked me on train via to Berlin. After five days, I still have not retrieved my luggage.- Phoenix-Schonefeld
- Economy
Kurtis D
Verified | Sep 24, 2025Rapid City-Chicago
Economy
Did not get compensated.I had lots of fear and stress and anxiety
My complaint is when I went to Elgin. I believe 50 miles away, they said they would pay for a hotel, got to the hotel. There was 20 people staying outside. The manager said we were completely booked. There's nothing I can do about it. They paid for the left right up. Then, when we try to go back to go back on the app that the customer service lady gave me for lyft. Did not work. I had to pay $75 to get a ride back to the airport. Or he was going to leave me there. 50 miles away, I was scared. Scared to death I don't know nothing about Chicago didn't know where I was at. And they reassured me that the lift would take me there. And bring me back for free. And I'd get a hotel room. I was full of stress, anxiety, fear, depressed. They could have rerouted me to Colorado. I could have got to pury. Illinois quicker than staying there for a day and a 1 did confiscate me for nothing. No, sorrys, no, anything because of the airline coming from Rapid City airport came in late. I got to my gate.They said it just left ten 10 minutes ago. And I said, that's not my fault. The airline from Rapid City got here late, and you people should have realized that to wait for the passengers to come from Rapid City to board their flight. That's what started the whole thing. I will never fly your company again. Ever, I was so afraid and depressed and stressed out because of what I went through? I have a business. I got back late. Customers had to cancel their appointments. I have a boarding kennel business. This is very unprofessional, and through the bylaws. I'm supposed to get compensated for this. Thank youOverall
- The plane left late from Rapid City airport.Because the plane arrived in Chicago O'Hara.My flight left for Peoria, Illinois.Because I was 10 minutes late. Which was not my fault. Lack of communication being greedy.I never got compensated for nothing
- There was no positives, there was a lot of stress, depression, fear anxiety. The unknown and could not understand the professionalism. That was not acquired for this big corporation. No, compensation whatsoever, no hotels were all booked up. I had to pay
- Rapid City-Chicago
- Economy
- Loss: β¬500
- Desired solution
Leon B
Verified | Sep 18, 2025Naples-Houston
Economy
Technical problems
We were on board the Air Craft, after approximately three (3) hours we were notified via the Intercom System that the flight would be cancelled due to technical issues. We deplaned and waited for further instructions. We had to stay overnight in Naples. United made arrangement for hotel, transportation and food. I arrived at my orgin destination on September 11, 2025 at 7:30 pm. My scheduled appointments were pushed back.- Naples-Houston
- Economy
Anonymous member
Verified | Sep 17, 2025Honolulu-Majuro
Economy
they never on time for assignment seats for standby list..
they letβs standby list last minute to go claim their luggage the time plane closed β¦ and about 15-30 minutes for waiting on luggageβ¦ poor poor customer service in HonoluluOverall
- Poor customer of assignment seated
- No good at all
- Honolulu-Majuro
- Economy
- Desired solution
Other - Honolulu customers is really really poor for standby list⦠every flight from Honolulu to Majuro there are many open seats like 35 opened seats but the said weights restricted.. so every flight between HNL- MAJ are restricted ?
Gabriele P
Verified | Sep 15, 2025Venice-Fort Lauderdale
Economy
Successful claim
Influence by other flights
I was supposed to arrive at FLL on August 9th evening instead I just arrive in the lat morning of August 10th because of the delay of my flight from Venice that make not possible a connection. The airline offer and hotel and a rebooking flight but I lost almost a whole day- Venice-Fort Lauderdale
- Economy
- Successful claim
Carolyn B
Verified | Sep 14, 2025Washington-Boston
Economy
There were some kind of bugs on the plane
The flight was hot and stuffy, even compared to most other flights we've taken. What was worse was getting off the plane and realizing we both received a number of bug bites while in flight. Uncomfortable and gross.- Washington-Boston
- Economy
- Desired solution
Other - The plane was hot and stuffy compared to most other flights we've taken. The bigger issue was that we started to itch about halfway through the flight and when we deplane we realize we had both gotten multiple big bites. Pretty uncomfortable and gross.
Divina Carla C
Verified | Sep 13, 2025Houston-Manila
Economy
I am writing to formally request reimbursement for the inconvenience and expenses I incurred due to disruptions during my recent travel. My original flight was delayed, which caused me to miss my connecting flight to Japan. As a result, my itinerary was changed, and I was rerouted with additional layovers in Honolulu and Guam. Upon arrival in the Philippines on September 11, 2025, my checked luggage did not arrive with me. I was later informed that my luggage was left behind in San Francisco. As of September 13, 2025, I still have not received my luggage. This situation has caused significant inconvenience, as I had to delay personal plans while waiting for my belongings. Additionally, I was forced to purchase essential items such as toiletries and skin care products, since all of my belongings were in the delayed luggage. Given these circumstances, I kindly request reimbursement for the additional expenses I incurred, as well as compensation for the disruption and inconvenience caused.
- Houston-Manila
- Economy
Anonymous member
Verified | Sep 12, 2025Economy
Terrible customer service!!!!
This agent was very very rude I came up to her to ask her for help she completely ignored me she was on her phone and told me to go inside because I donβt have the app on my phone she never even bothered to help me.Overall
- Poor customer service
- Economy
- Desired solution
Other - This agent was very very rude I came up to her to ask her for help she completely ignored me she was on her phone and told me to go inside because I donβt have the app on my phone she never even bothered to help me.
Fanny Aylen R
Verified | Sep 11, 2025Economy
COMPENSACION POR PERDIDA DE VUELO
Dear Sirs of United Airlines, I am writing to you with deep annoyance and sadness to file a formal complaint regarding flight UA1072 scheduled on September 5, 2025 from LeΓ³n Guanajuato to Houston, which suffered a significant delay of 30 hours and was a connecting flight to Ecuador Due to this delay, I was unable to arrive in time for my grandmother's funeral, a moment of great personal and family importance, which has caused me irreparable emotional damage. Beyond the economic loss and the failure to comply with the established schedules, the human and emotional impact is incalculable. I formally request: 1. A clear explanation of the reasons for the delay. 2. The compensation provided will be in accordance with current air transport regulations and passenger rights. Due to academic commitments, frequent travel between LeΓ³n, Guanajuato is required. 3. A written statement from the airline regarding this regrettable non-compliance. I expect a timely and serious response to this complaint, considering the seriousness of the damage caused. Kind regards Fanny Aylen Rodriguez Calahorrano Reservation No. CGV71L Contact: 0995109673- Economy
- Loss: β¬2500
- Desired solution
Benjamin H
Verified | Sep 9, 2025Chicago-Nairobi
Economy
My wife and I were on our honeymoon. We handed our bags to the airlines on Sunday afternoon and didnβt receive our luggage until Friday evening, five full days into our trip. We had to buy all new clothes at the Naivas store and the campsβ boutique shops to hold us over for several days of our safari until our own clothes were able to be found and returned to us.
- Chicago-Nairobi
- Economy
Kenneth A
Verified | Sep 9, 2025Athens-Rochester
Economy
No reason given
When checking info about our return flight to Rochester, we saw that our flight was cancelled. We received no notification AT ALL. Had we just shown up at the airport, we would have found out then. When checking our status with the airline, we saw that we were eligible for a refund which we have received. We are annoyed by the incompetence and trouble this cancellation has caused, even though it did not incur further expenses.- Athens-Rochester
- Economy
Devina K
Verified | Sep 7, 2025Los Angeles-Delhi
Economy
Successful claim
It took days and multiple conversations to find the luggage and deliver it. We were in a country without medications or anything we needed for a special event. The bag came the day we were done with the trip.
- Los Angeles-Delhi
- Economy
- Successful claim
Bruce G
Verified | Sep 5, 2025Sacramento-Chicago
Economy
Lack of Information related to flight delays. We had no problem with the on board flight staff who were sympathetic to our situation and they clearly did not have the info we needed to calm our nerved
My wife and I are seniors age 77 and 78.On August 18 our flight from Sacramento to Winnipeg with change of plane in Chicago was diverted to St Louis . Needed to stay overnight in hotel. Left St Louis April 19in morning to Chicago but with no available connection to Winnipeg we had to stay overnight in Chicago in hotel and then the catch a flight to Winnipeg at 1:00 pm April 20 . ββOur complaint is less focused on the delays which were primarily caused by weather in Chicago but What we considered a complete lack of transparency related to information on status of baggage , departure information on the continuing flight to Chicago , etc. we had to hang around the St St Lois airport for 3+ hours before we learned of the intended departure day/time to Chicago. It was this total lack of communication to the passengers on both the continuing flight info and baggage situation that upset us and we know several others on this flight . Our 2 unexpected hotel stays left us approx $390 out of pocket not counting costs of meals, etc- Sacramento-Chicago
- Economy
- Loss: β¬390
- Desired solution
Anke A
Verified | Sep 5, 2025Athens-Rochester
Economy
No reason given
We found out about the cancellation when I was checking the flight info and saw that the flight was cancelled. There was no notification at all. No email, nothing. We would have found out when we arrived at the airport. In the meantime we HAVE received a refund for the cancelled flight.- Athens-Rochester
- Economy
Timothy N
Verified | Aug 25, 2025Washington-Florence
Economy
No reason given
The flight was cancelled after I had already checked in with Dulles airport. I called the agency I booked through before the flight and ITA said the flight was still on. When I arrived at FCO the flight was cancelled. I reached out to the airline through the agency and they did not provide any compensation despite EU law that the flight was cancelled without proper cause under 7 days before its departure. I had to train to Florence out of pocket to arrive at my final destination.- Washington-Florence
- Economy
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