United Airlines complaints: comments, page 4
350 comments
Krystal P
Verified | Jan 16, 2026
Charleston-Δ°stanbul
Economy
My flight was changed in Charleston due to weather in Chicago. I was placed on a Turkish airlines direct flight to Istanbul VS going through Frankfurt. When I arrived in Istanbul my luggage was not here and I discovered my tag was placed on someone elseβs bag! I am in another country with nothing so I had to buy all new clothes, underwear, etc.
- Charleston-Δ°stanbul
- Economy
Apoorva N
Verified | Jan 13, 2026Honolulu-Miami
Economy
Claim escalated to airline
Due to the baggage delay, I was unable to return my damaged iPhone within the required deadline of January 13, 2026. As a result, I incurred a financial loss of USD 1,348.64. In addition to the financial impact, the delayed baggage caused significant stress during what was meant to be a limited and important vacation period. I had to spend time running around in the rain to purchase essential clothing and necessities, which further disrupted my plans and added to the inconvenience.
- Honolulu-Miami
- Economy
- Claim escalated to airline
Wanda W
Verified | Jan 12, 2026New Orleans-Honolulu
Economy
My Flight From San Francisco was delayed due to an error on paperwork for my service dog! Therefore my luggageβs went to Honolulu without me! And I had to rebook another flight two days later until my luggage was returned to me! When I received my baggageβs one luggage was damaged & the other has items that was damaged inside!
- New Orleans-Honolulu
- Economy
Debra B
Verified | Jan 12, 2026Amsterdam-Sheridan
Economy
Problems at airport
We arrived in Sheridan Wyoming on January 5, 2026. No care from the airline. No hotel vouchers or meal vouchers. We missed a day's work.- Amsterdam-Sheridan
- Economy
Sandra E
Verified | Jan 12, 2026Montreal-Boston
Economy
Compensation refusal by both air canada and united.
I booked a flight with United opetated by Air Canads but the flight was unfortunately cancelled due to strike. Since the flight was purchase through united, im dubmitting this complaint bc apparently no compensation is offered from air canada's website. My flight was originally scheduled for august sixteenth, but I did not leave.Canada not until august twentieth. I had to make further accommodation in canada, and I also missed work here in the USA. This flight disruption was a huge inconvenience to me and I really need to be compensated for it. 508-962-2090Overall
Co 
Compensation refusal
- Montreal-Boston
- Economy
Guillermo C
Verified | Jan 10, 2026Miami-Honolulu
Economy
Was a nightmare whith United Airlines. Fly was delayedfor more than 5 h. We lost or flys conexiΓ³n. We ask to get our bags down the plane because they change the plane because a mecanical problem. At the United counter they was terrible . They say all.the flys are full so they cant do anything. Ask the people with conexiΓ³n to stay in miami and buy a tikets from other companys or other days. So we go to clain our bags in miami. We have 3.bags . They only give us one . The other 2 bags they send it to final destination . The supervisor was so arrogant and bad . After 2h waitingfor.our bags in miami baggage carousel #6. Bud never came. We do a clain and they say the bags are on the fly to houston texas. And they say pir bags is gona be back in miami on same night. Thats never happen. To much stress because we are on a cruise contract because we are artist and our suit and things to perform are on this bags . They dont really care at all. We louse or fly . One day of our contrat and 24h of our bags.
- Miami-Honolulu
- Economy
Koharu H
Verified | Jan 9, 2026Chicago-London
Economy
Claim escalated to airline
The flight from Stlouis to Chicago was delayed first and changed the flight 3times in order to make it to Chicago. Then, my flight from Chicago to Heathrow delayed 3hours.
- Chicago-London
- Economy
- Claim escalated to airline
Laura A
Verified | Jan 9, 2026Montrose CO-Tokyo
Economy
Technical problems
We arrived to Japan a day later, had to cancel our hotel for a night. We also did not receive our checked bags. We filed a claim at HND, but did not get our bags back until we left Japan, two weeks later out of KIX. We purchased baseline clothing, toiletries, and luggage to haul around new clothes. The main inconvenience was being late to our honeymoon, having an extra day of travel plus a an extra flight and a longer flight, having to go clothing shopping(I know some people love it, but I don't know why), not having more than two bras for the entire trip, wearing mens sweats and T-shirts on my honeymoon, and having to worry about if and when we'd see our bags again. It was a beautiful trip, but it was a shitshow getting there.- Montrose CO-Tokyo
- Economy
Dwayne A
Verified | Jan 7, 2026Newark-Dubai
Economy
Technical problems
I am writing to formally express my deep disappointment with the handling of my recent travel between Fort Lauderdale, Newark, and Dubai. I have been a loyal United customer for more than 30 years, and the events of the past two days represent a level of service failure I have never before experienced with your airline. I was originally booked on a flight from Fort Lauderdale to Newark, which was delayed by two hours. In an effort to protect my international connection, I moved to an earlier flight, leaving me approximately 90 minutes to reach my onward Dubai flight, as I was meeting a friend to travel together. Upon arrival at Newark, I learnedβonly thenβthat Terminal A, a new terminal, is not connected to the AirTrain and requires shuttle transportation. Due to significant internal airport traffic and operational congestion, shuttle service was delayed by over an hour. As a result, I arrived at the gate just two minutes before boarding closedβonly to be informed that the Dubai flight had been canceled. While I understand that mechanical issues happen and weather-related disruptions occur, what followed was unacceptable. We were advised that we had been rebooked on a Turkish Airlines flight that same evening. After traveling to the terminal, we were informed that no seats were available. Over the next several hours, we were repeatedly redirected with conflicting information and no resolution, remaining stranded at Newark until approximately 2:00 a.m. We were then told we were confirmed on a 12:50 p.m. Turkish Airlines flight from JFK via Istanbul to Dubai. Given the events of the previous 24 hours, we arrived at JFK early, at approximately 9:00 a.m. My traveling companion checked in and was forced from his paid premium economy ticket to economy class, even though premium economy was sold to him. I was unable to check in at all. The Turkish Airlines agent explained that United had not provided the required confirmation number, making it impossible to issue my ticket. I was traveling on a paid business-class fare. Despite spending two hours on the phone with an agent, the issue was not resolved, and we missed the flight as it closed. We were subsequently rebooked on a Lufthansa flight via Frankfurt to Dubai, departing at 10:00 p.m. that eveningβ resulting in a 13-hour wait at the airport. Once again, I was told that no business-class seats were available, despite having already paid for business class through United. A Lufthansa agent later confirmed that business-class seats were widely available and informed me that United had booked us on standby rather than as confirmed passengers. I paid out of pocket to upgradeβagain. This series of failures triggered substantial and avoidable costs, including: Uber transportation from Newark to an Airbnb in New York Transportation from the Airbnb to JFK An unused hotel night in Dubai (December 29β30) Missed and prepaid excursions in Abu Dhabi scheduled for the morning of December 30 A prepaid dinner experience in Dubai scheduled for the evening of December 30 Out-of-pocket payment for a business-class upgrade already purchased through United Beyond the financial impact, the misinformation, lack of transparency, and repeated misrepresentationsβparticularly regarding seat confirmations and interline ticketing practicesβcaused extraordinary stress and disruption. I was repeatedly assured of confirmed travel when, in fact, tickets were not properly issued or honored. Selling tickets that are effectively subject to highest-bidder displacement without disclosure is deeply concerning. I am a patient and reasonable person, and as a business owner, I understand that operational challenges arise. However, this experience reflected systemic unprofessionalism, miscommunication, and a disregard for customer accountabilityβ particularly regarding the JFKβIstanbul flight scheduled for 12:50 p.m., which was never viable. I will be submitting all receipts and documentation and expect full reimbursement for all incurred expenses, including the duplicate business-class upgrade, as well as appropriate compensation for the significant distress, lost time, and misrepresentation involved in this experience. I am profoundly disappointed in Unitedβs systems, processes, and handling of this matter, and I expect a prompt and serious response. Sincerely, Dwayne Ashley- Newark-Dubai
- Economy
Joseph O
Verified | Jan 7, 2026Newark-Barcelona
Economy
Airport did not allow any cash allowance. Last time I saw luggage was when I checked it. Our flight was also delayed for four hours. They promised me travel credit over the phone and said it would be sent to my email and still received nothing. Two people I talked too also told me my bag was still in Newark New Jersey which was a lie.
- Newark-Barcelona
- Economy
Jean C
Verified | Jan 7, 2026Paris-Montreal
Economy
Successful claim
No reason given
I've been rebooked on an airfrance Flight leaving CDG at 6:10 pm with a connection to Toronto and a final arrival at 1am on the 8th of January- Paris-Montreal
- Economy
- Successful claim
Sheila M
Verified | Jan 6, 2026Newark-West Palm Beach
Economy
Did not receive a meal voucher for $ 15.00 and a wheel chair was suppose to be at West Palm Beach airport
the plane was late and then taken out of service I was suppose to get a meal voucher in an email to be compensated for the delay We got to West Palm Beach about 5:15 am and there was nobody to escort my husband in the wheel chair I had to get a wheel chair and push him to baggage I was very humiliated- Newark-West Palm Beach
- Economy
- Desired solution
Other - i SHEILA MATTHEW WAS SUPPOSE TO GET AN EMAIL WITH A FOOD VOUCHER MY HUSBand got one but not me I was on flight 1865 on Dec. 28 confirmation # 03PBQ5 which was taken out of service.... When we arrived in West Palm Beach There was no wheel chair person to help my husband Dennis Davis I had to push him all the way to the baggage My email is sheilalynnslm@aol.com thank you
Eleonora C
Verified | Jan 5, 2026San Francisco-San Diego
Economy
Problems at airport
Dear Lufthansa Customer Relations Team, My name is Eleonora Caiazzo, original booking code BXQQ32, and I am writing to request a review of a disrupted itinerary originating on a Lufthansa-operated flight from Munich (MUC) to San Diego (SAN) with a risky layover in San Francisco (SFO) at 9:30 pm. Due to operational issues on re-checking my baggages for the connection, my onward connection to San Diego was compromised, resulting in an involuntary rerouting across multiple airlines, including United Airlines and ultimately Alaska Airlines. I was rebooked by United Airlines onto an alternative flight of alaska AS2455 At the airport, despite arriving within the standard minimum connection time, we were not permitted to check our baggage approximately 20 minutes before departure, resulting in a missed confirmed flight. Following this, United Airlines issued replacement tickets for us onto Alaska Airlines, acknowledging the involuntary nature of the disruption. With alaska confirmation number WLKGHM. Unfortunately, the Alaska Airlines flight AS2455 subsequently experienced a severe delays, an extended tarmac wait, return to gate, and final cancellation after midnight, compounding the disruption and resulting in overnight expenses. This sequence of events culminated in a late-night cancellation in San Francisco, we were blocked on the tarmac for over 1 hour causing returning to the gate at 1 am, after extended delays and lack of airport assistance, that leaded to overnight expenses, not provided by Alaska Airlines and arrival at destination the day after on January 5th with the flight 3490 at 10:11am. Causing loss of important working meetings. I kindly request that Lufthansa review this journey under EU Regulation 261/2004, considering: β’ the operational disruption at the origin of the itinerary, β’ the missed connection, due to operational issue on re-checking my baggages β’ and the final arrival delay at destination after the last flight cancellation, causing missing important working day. Please let me know if additional documentation is required. I am happy to provide boarding passes and receipts. Kind regards, Eleonora Caiazzo Mileage miles number 992004089388062- San Francisco-San Diego
- Economy
John M
Verified | Jan 5, 2026Milano-Pittsburgh
Economy
Successful claim
The Milan to Brussels flight was delayed which made it impossible to get through the massive line of people scanning their passports which cause my mom and I to miss our flight, and we were forced to take a flight 2 days later.
- Milano-Pittsburgh
- Economy
- Successful claim
Ayanda S
Verified | Jan 4, 2026Thessaloniki-Sidney
Economy
This incident costed me a lot because I had to buy new ones and i didn't have money for that I'm so upset by this action
- Thessaloniki-Sidney
- Economy
Allison F
Verified | Jan 3, 2026Tampa-Vancouver
Economy
Successful claim
We were traveling internationally. Im filing the claim for my son ( 7 yrs old) who lost all his ski and warm clothing and had to pre-purchase to send him out for his booked ski camp.
- Tampa-Vancouver
- Economy
- Successful claim
Michael Bryann F
Verified | Jan 3, 2026San Francisco-Manila
Economy
Claim escalated to airline
first our flight has been delayed for almost 20hrs, we checked in 12 baggages, then upon arrival in the philippines only 3 has been claimed. the remaining 9 baggages we were able to claim post midnight of Jan 3 philippine time. we did not choose to deliver because it will take forever and we live in the province north of manila and we badly needed our baggages, we chose to pick up at the airport which incur additional gas expense on our end. United Airline has not been updating us also and not contacting us so i have the initiative to call the customer service based in the US which led me to spending 8k plus in PHP which i also attached in this report so i could process on my own the delayed baggages. very bad experience from UA and so mush hassle and stress.
- San Francisco-Manila
- Economy
- Claim escalated to airline
Mark C
Verified | Jan 3, 2026Houston-Zurich
Economy
Claim escalated to airline
My wife and I were traveling across Europe from December 21 through December 29 to visit various Christmas markets. During this period, we stayed in multiple cities, including Colmar and Strasbourg, France; Stuttgart and Nuremberg, Germany; Prague, Czechia; and Salzburg and Vienna, Austria. Because we were in a different city nearly every night, it would have been impractical to have delayed or lost luggage forwarded to us while traveling. As a result, we requested that our luggage be forwarded to our home in the United States if and when it was located. Swiss International Air Lines (βSwissAirβ) lost two large checked suitcasesβone belonging to me and one to my wife. Upon arrival in Zurich, Switzerland, we discovered that our luggage had not arrived. We immediately reported the issue to a SwissAir representative at the baggage claim office at Zurich Airport and filed a Property Irregularity Report (PIR). At that time, we were informed that it could take at least two to three days for the bags to be located and returned to Zurich. We reside in Houston, Texas, which has a warm climate. In preparation for winter travel in Europe, we had packed cold-weather clothing such as wool socks, base layers, sweaters, sweatshirts, jackets, and insulated pants and shirts. Due to our frequent travel between cities, nearly all essential personal items were also packed in our checked luggage, including contact lens solution, toiletries, shaving equipment, and other hygiene necessities. Because SwissAir lost our luggage and we did not have access to these items during our trip, we were required to repurchase necessary cold-weather clothing and essential personal items in order to continue our travel. These were replacement purchases for items that had already been purchased prior to our trip and packed in the lost luggage. SwissAir did not provide any cash allowance or guidance regarding reimbursement for essential incidentals at the time the loss was reported. Our luggage was originally checked in with United Airlines on our flight from Houston, Texas, to Amsterdam, with a connecting flight operated by SwissAir to Zurich, Switzerland. After the loss, I spoke with a United Airlines customer service representative, who confirmed that the luggage had been transferred to SwissAir and that SwissAir was responsible for locating the bags and covering reasonable incidental expenses resulting from the loss.
- Houston-Zurich
- Economy
- Claim escalated to airline
Yacouba G
Verified | Jan 3, 2026Cincinnati-Ouagadougou
Economy
Hi in fact my final destination was Bobo-Dioulasso so I had to pay out of pocket to stay in these hotels to wait for my baggages there therefore I'm claiming the airline to take care that .thank you for your understanding
- Cincinnati-Ouagadougou
- Economy
Anonymous member
Verified | Jan 2, 2026Economy
Terrible wheel chair service
United Airlines did not communicate with me as far as getting me to my terminal to board. Name was not called to be transported to my terminal for departure. I had to ask can someone take me to catch my flight. The lady at the desk for special needs was very unprofessional.- Economy
- Desired solution
Other
Dariush M
Verified | Jan 2, 2026Columbus-Dubai
Economy
Since Sunday I have not taken my medicines (Levothyroxine and vitamin E). The luggage and I Havenot use it till Thursday I took a taxi to airport to get my baggage. I was expecting that somebody from airport reach out to me to share the status of my delayed baggage but nobody called until I (by myself) took a taxi ( charged 50$) to find my baggage. I have no receipt for taxi. This delayed also impacted other passengers who were waiting and relying on my baggage.
- Columbus-Dubai
- Economy
Thomas F
Verified | Dec 31, 2026Denver-Pittsburgh
Economy
poor wheelchair management, person calling names could not be heard
Significant delay in getting wheelchair agents to the wheelchair pick up area in Denver. Almost missed flight. When agent arrived, he was great.Overall
- Very poor management of wheelchair assistance
- Great wheelchair agent
- Denver-Pittsburgh
- Economy
- Desired solution
Other
Yahia A
Verified | Dec 30, 2026Washington-Algier
Economy
"My flight from Washington, D.C. to Frankfurt on 28 th December,2025 was significantly delayed, resulting in the disruption and cancellation of my planned travel schedule. Although the airline provided hotel accommodation and meals during the delay, the disruption caused serious inconvenience. I missed important obligations and appointments in Algeria that I could not attend due to the delay . The delay created considerable stress and uncertainty, affecting my carefully planned travel and professional responsibilities. I did not incur any out-of-pocket expenses, as all necessary accommodation and meals were provided by the airline, but the overall impact on my commitments and work was substantial.
- Washington-Algier
- Economy
Nedjma A
Verified | Dec 30, 2026Washington-Algier
Economy
Our flight from Washington, D.C. to Frankfurt on december 28 th at was significantly delayed, resulting in the complete disruption and cancellation of our planned travel schedule. Although the airline provided hotel accommodation and meals during the delay, this disruption caused us serious inconvenience and affected our important commitments. For me, I missed an important work appointment that was scheduled in advance, which impacted my professional plans and caused significant stress and worry. As for my father, he had important obligations and appointments in Algeria that he could not attend due to the delay, including [you can add specific obligations or work if desired]. The delay caused considerable psychological stress and affected our carefully planned travel schedule as well as our personal and professional responsibilities. We did not incur any out-of-pocket expenses, as all necessary accommodation and meals were provided by the airline, but the overall impact on our commitments and work was significant and substantial."
- Washington-Algier
- Economy
Yaryna M
Verified | Dec 30, 2026Denver-Krakow
Economy
My baby stroller was taken at the aircraft door on the flight before Frankfurt and was not returned during the connection at FRA. I filed a lost item claim upon arrival in Krakow. This was a gate-delivered stroller, not checked baggage.
- Denver-Krakow
- Economy
Pieter J
Verified | Dec 27, 2025Omaha-Johannesburg
Economy
Seeking financial assistance
Due to cancelled flight i missed a big life event with my family and lost money on accomodation and travel. It was devastating, i feel flught could have been rerouted
- Omaha-Johannesburg
- Economy
- Loss: β¬407
- Desired solution
Expenses reimbursement
Kyle C
Verified | Dec 27, 2025San Luis Obispo-San Francisco
Economy
Ticket agent st boarding gate
Volunteer to give up seat next flight was going to leave 1 hour later flight was delayed twice then canceled at 9:00 p.m. had to stay over free night in there Hotel shuttle bus must have pick us up at 5:30 for shuttle got there before 6:00 it was already closed. Found out time leaving change to 6:30 still ticket lady at the gate would not let us go on had bad attitude towards us didn't fly out until late that afternoonOverall
- Poor customer service
- San Luis Obispo-San Francisco
- Economy
- Desired solution
Refund
Kyle C
Verified | Dec 27, 2025San Luis Obispo-San Francisco
Economy
Ticket agent st boarding gate
We were flying out from San Francisco to San Luis Obispo we volunteered to give up our seat and fly on the next flight out which was an hour later that flight was delayed twice then canceled at 9:00 p.m. while we're sitting on the plane waiting for it to leave. Hotel shuttle bus first pick up was 5:30 we got to the airport we were 5 minutes early gate closed plane still there ticket agent denied our boarding she decided on her own plane didn't leave till 6:30 would not let us board. Next plane out was 10:30 that was delayed finally left Airport afternoon very upset was treated poorly by ticket agent- San Luis Obispo-San Francisco
- Economy
- Desired solution
Refund
Haleema K
Verified | Dec 27, 2025Newark-Hong Kong
Economy
No reason given
I went to the airport 4 hours early to check in. After I checked in my luggage I got a text saying my flight was delayed. But I had already booked our luggage under our previous boarding passes. New boarding passes didn't show up until 3 hours later. After waiting at the airport for hours and going back home with uber I came back at the airport and bought food from the airport, I received another text saying my flight has been delayed again. I waited 2 hours more. I got a text again saying my flight has been delayed AGAIN. Within 5 minutes I get another text saying my flight has been delayed again and this time departs at 5:48. I thought this will also get delayed again so I went home again but checked in again later at the airport. This time the flight finally flew but I had to change our connecting flight from SF to HKG which was also delayed. It was a headache. I spoke with customer service and they were so useless as they kept redirecting me back and forth but no body had an answer. they kept saying talk to someone at the airport but airport said talk to someone on the phone. It was a headache. I tracked my luggage on the app and it said it was delayed and I knew I won't have anything to put on so I bought clothes from the airport. I payed cash on that and got no receipt as I didn't have enough space with me to take care of receipts. The multiple delays and long wait time led me to miss a major event in HKG. I also need my tickets refund as there was no point in traveling when I missed the event I was traveling for. I received my luggage 3 days late and it was broken and zipper was broken too. I had to buy luggage from here which was expensive. My sister who was traveling with me had to spend money with me too.- Newark-Hong Kong
- Economy
Haleema K
Verified | Dec 27, 2025Newark-Hong Kong
Economy
terrible experience with united airlines
I went to the airport 4 hours early to check in. After I checked in my luggage I got a text saying my flight was delayed. But I had already booked our luggage under our previous boarding passes. New boarding passes didn't show up until 3 hours later. After waiting at the airport for hours and going back home with uber I came back at the airport and bought food from the airport, I received another text saying my flight has been delayed again. I waited 2 hours more. I got a text again saying my flight has been delayed AGAIN. Within 5 minutes I get another text saying my flight has been delayed again and this time departs at 5:48. I thought this will also get delayed again so I went home again but checked in again later at the airport. This time the flight finally flew but I had to change our connecting flight from SF to HKG which was also delayed. It was a headache. I spoke with customer service and they were so useless as they kept redirecting me back and forth but no body had an answer. they kept saying talk to someone at the airport but airport said talk to someone on the phone. It was a headache. I tracked my luggage on the app and it said it was delayed and I knew I won't have anything to put on so I bought clothes from the airport. I payed cash on that and got no receipt as I didn't have enough space with me to take care of receipts. The multiple delays and long wait time led me to miss a major event in HKG. I also need my tickets refund as there was no point in traveling when I missed the event I was traveling for. I got my luggage 3 days later and it was ripped and zipper was broken. It was packed with transparent sheet from where it was broken. I threw away my bags and had to buy new luggage.Overall
- flight delayed multiple times that led me to miss a major event. wait time was more than 10 hours. customer service were useless
- Newark-Hong Kong
- Economy
- Loss: β¬2000
- Desired solution
Refund
Expenses reimbursement
Susan M
Verified | Dec 27, 2025Economy
Terrible Luggage Procedures
Upon returning from Dallas to DIA on Friday late, I proceeded to carousel 17 to pickup my 2 pieces of luggage. I waited for minimum of 30 minutes trying to locate my luggage. Iβm 74 years old flying with a service dog and was exhausted! FINALLY, an announcement came on stating some luggage had been removed from the aircraft and was located by the United luggage desk. Why did it take 30 minutes for this announcement. These issues caused me to MISS my reserved ride home. By the time I arrived at home, I was physically and mentally exhausted!!!!!!!! Not sure I will ever fly United Airlines again!- Economy
Ryan Thomas Q
Verified | Dec 26, 2025Edinburgh-St. Louis
Economy
Problems at airport
I was due to fly from EDI to IAD to STL on 19/12/2025. While I was travelling to EDI, I received a text message from United informing me that my flight was delayed to 1:15 (from 12:30) and would be diverting to Hartford to refuel. This meant I missed my connection at IAD to STL. United staff at EDI informed me that staff would be on hand at IAD to assist me and ensure I was given accommodation and meal vouchers in DC as my connection would be delayed by 24 hours. When I arrived at IAD, there was no United staff on hand, and it took two hours (including customs) for me to find a United staff member, for which I had to get assistance from airport police. I spoke to a United staff member, who told me they would not be able to assist me for at least 2h 30mins, and that accommodation had not been arranged in the 10 hours I was travelling from EDI to IAD as previously thought. I was forced to book accommodation out of pocket, and fund food costs, which the airline have now covered. They have so far refused to provide compensation under UK261 which I believe I am entitled to, I arrived at my destination (STL) 24 hours late.- Edinburgh-St. Louis
- Economy
Jo C
Verified | Dec 19, 2025Knoxville-Houston
Premium economy
Terrible Baggage policy/attendant
$200.00 stating baggage doesnβt meet measurements. I have flown your airlines several times before and have NEVER told this EVER. I told the lady I had clothes in the outside pocket but her and the other girl were adamant my luggage was oversized. VERY DISAPPOINTED.Overall
- Overcharged on baggage
- Knoxville-Houston
- Premium economy
- Loss: β¬200
- Desired solution
Refund
Gabriell M
Verified | Dec 18, 2025Frankfurt-Albuquerque
Economy
I was staying an hour away from the airport and had to buy new toiletries and clothes to sleep in for the day i didn't have my bag.
- Frankfurt-Albuquerque
- Economy
Katherine K
Verified | Dec 14, 2025Sydney-Rochester
Economy
Claim escalated to airline
I was scheduled to leave Sydney on 12 December 2024, but ended up leaving on 13 December 2024. I stayed at the airport overnight since all hotels nearby were fully booked. The flight was delayed for almost an hour and affected the window in between connecting flights to less than 30 minutes. I am visually impaired, having been diagnosed with glaucoma. Upon arrival in ROC, my luggage was missing after more than 17 hours. Iβm still waiting for my luggage. I experienced severe headaches, unable to have eye protection put on, which put a strain on my eyes, in effect causing severe headaches. Iβm on Social Security with limited funds to cover the additional cost due to delayed luggage.
- Sydney-Rochester
- Economy
- Claim escalated to airline
Joab Ivian C
Verified | Dec 10, 2025San Antonio-Tokyo
Economy
I don't have any more provable expenses because last I checked the trains don't give out receipts. I had to use money I loaded into my welcome suica to go back to the airport to pick up the bag after it was located and bring it back to my lodging accomodations in Shibuya. I got the bag 2 days later and I had to go to the airport to pick it up myself.
- San Antonio-Tokyo
- Economy
Gino V
Verified | Dec 8, 2025Amsterdam-Bogota
Economy
Claim escalated to airline
I have various Belgian product samples in my luggage that I import and sell in Colombia, as well as documents for the Belgian Embassy that I need to present at a scheduled appointment on December 9 at 11:30 am. After a delayed flight of 11 hours and 20 minutes and a connecting flight of 4 hours and 55 minutes, I still lost an additional 2 hours searching for luggage that apparently was still in Houston. I received a written form for delayed luggage from a United Airlines employee, which is handwritten and almost illegible. I have included this with the claim. I had to take a taxi from one hour to my home address after 1 am because the person who was supposed to pick me up could not wait any longer. I paid for this in cash and did not receive a receipt for it. The financial losses I am suffering as a result of this are greater than the amount being proposed to claim.
- Amsterdam-Bogota
- Economy
- Claim escalated to airline
Harsha Y
Verified | Dec 4, 2025London-Newark
Economy
No reason given
They have offered 50$/passenger as a compensation but we went ahead and declined it and said the below statement and submitted the request. Itβs not as per the flight delays compensation standards listed by my attorney. My wife is a pregnant and we wanted to head home at the earliest but the flight delayed and made her very uncomfortable to sit for long hours.- London-Newark
- Economy
Liron Zohar M
Verified | Dec 2, 2025Wilmington-Newark
Economy
Influence by other flights
Flight was delayed twice Causing me to miss my flight from Newark to Israel Iβve had to pay an additional $417 for a new flight to Israel The flight from Wilmington was once again delayed- Wilmington-Newark
- Economy
Anonymous member
Verified | Nov 29, 2025Economy
Delay and miss all flights...
My flight from DFW was delay I missed my connection flights. I stayed over night at Chicago. I missed the purse of my visit- Economy
- Desired solution
Other
Fareeha N
Verified | Nov 28, 2025Auckland-Los Angeles
Premium economy
Disorganized and lack of communication
Flight was delayed 5 hours and then cancelled at midnight (7:30pm flight delayed to 12:45am), had to wait in long line to get a hotel voucher. Got to the hotel at 1am and told checkout was at 10am and no late checkout available. Rebooked on delta, NOT united, so no complimentary economy plus or priority given via premier silver status. Was told I would get an email within a few hours with my rebooked flight details, but I had to contact them the next morning when I woke up because I still had no email and no information in the app about my rebooked flight. Not how I expected to be treated as a loyal customer with premier silver status on the way to gold.Overall
- cancellation without communication after 7 hours waiting at airport, and rebooking on other airline
- Auckland-Los Angeles
- Premium economy
- Desired solution
Anonymous member
Verified | Nov 27, 2025Newark-Mendoza
Business
Delayed, loss first class seatLoss bagagged
Newark 1:45mm Never give us first class business seat Suppost fly from Panama to Mendoza and Never due, sended us to Chile and after to Mendoza. When drop in Mendoza my baggage is still in Panama 100% all trip WrongOverall
- Business first class, change route, losses baggage
- Newark-Mendoza
- Business
Anonymous member
Verified | Nov 25, 2025Harlingen-Dallas-Fort Worth
Economy
Flight Delayed for over five hours and they keep delaying it more.keep moving time.
My delay is more than 5 hours if not more because they keep changing departure. They give different excuses like the weather but a flight that was supposed to leave to Dallas after my flight left with no weather issues.Overall
- Long delay I was supposed to depart at 2:35 and it is 7:17 and I'm still here at Houston's airports. It's been almost 5 hours
- None
- Harlingen-Dallas-Fort Worth
- Economy
- Desired solution
Venkataranga Sathya Prasad N
Verified | Nov 22, 2025Dallas-Fort Worth-Bangalore
Economy
Terrible Delays and So Stressful as to miss Surgeons Appointment and Missed Connecting flight in Bengaluru
It was so much stressful being a surgical patient while the Flight ETA is keep on changing every 30 minutes, there is no definitiveness in terms of Flight availability. and i need to attend for my Surgeons Appointment in Hyderabad on 19th Morning Indian Standard Time. I had to miss my Connecting flight from Bengaluru to Hyderabad and Re-purchase flight ticket + Baggage allowances.Overall
- Continuous Technical Issues with different UA Flights heard in the airport in the same month
- Airline and Staff are cooperative
- Dallas-Fort Worth-Bangalore
- Economy
- Loss: β¬200
- Desired solution
Refund
Expenses reimbursement
Other - Flight Ticket Voucher / Return Ticket for Free of Cost / Cash Credit
Kathy S
Verified | Nov 20, 2025Washington-Lisbon
Economy
Claim escalated to airline
The small bag with the hearing aids was attached to the black bag, was missing when we received our luggage.
- Washington-Lisbon
- Economy
- Claim escalated to airline
Mona C
Verified | Nov 19, 2025Sarasota-Copenhagen
Economy
Our luggage was more then 72 hours delayed. We came from florida to copenhagen without any warm clothing. We had to buy jackets clothing toilettries etc.
- Sarasota-Copenhagen
- Economy
Senga H
Verified | Nov 15, 2025Miami-Edinburgh
Economy
Denied access on flightUa759 as the check in staff could not identify our confirmation number. After an hour he advised that maybe one of our flights had been cancelled and were rescheduled on flights thru Frankfurt which was a later arrival time in Edinburgh by 5 hours. On investigation we found that the flights from Miami to Newark and Newark to Edinburgh were unaffected. Prior to the time of our original flight taking off from Miami a American Airlines flight to Newark was cancelled.
- Miami-Edinburgh
- Economy
William H
Verified | Nov 14, 2025Miami-Edinburgh
Economy
During flight check in at Miami we were told that they did not recognise our confirmation number. They asked if we could return the next day which we could not do as we had an important event to attend. The check in clerk the reason was that one of the flights had been cancelled. After an hour at the desk and twenty minutes on the phone he managed to get a flight to Frankfurt which we took as we were arriving back on the correct date but 5 hours late. On investigation we found out that both our original fights were not cancelled. The assumption is that we were put off the flight or flights that someone else could get on the flight. We also noticed that an American airways flight was cancelled from Miami to Newark.
- Miami-Edinburgh
- Economy
Jennifer L
Verified | Nov 11, 2025Manila-Agana
Economy
Successful claim
I was supposed to believe these items to a client today. I flew to Manila to make sure of it these items on time and deliver them today, 11/10/25
- Manila-Agana
- Economy
- Successful claim
Elazer B
Verified | Nov 10, 2025Newark-Tel-aviv
Economy
Successful claim
This was for me and my wife⦠united tagged my flights until Tel Aviv and they did not get on the plane in Dubai and they refused to help me and fly Dubai made me pay 1000$ for the bags and I have no receipt for that .. just the email of them requesting 1000 and then an email that they sent the luggage. Plus I had to go back tjj Im the airport to pick up the luggage and cost me 100$ each way for taxi and I have no proof cuz it was cash. Even though they are supposed to deliver it they made me come pick it up I paid for 5 excess bags to united(800$) all together plus 2 free bags 1 for me and 1 for my wife⦠So far none of these airlines gave me a penny reimbursement
- Newark-Tel-aviv
- Economy
- Successful claim
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