United Airlines complaints: comments, page 2
350 comments
Richard R
Verified | Jul 27, 2026
Madison-Whitehorse
Economy
All my wife camping clothes and gear were not delivered to Whitehorse for our guided canoe trip so we had to rush out to buy and rent enough to get her through a week on the Nahanni River. Her bag ended up in San Francisco even though that was not on our itinerary.
- Madison-Whitehorse
- Economy
Xi W
Verified | Jul 23, 2026San Francisco-Madrid
Economy
No reason given
Flight SN2096 from London arrived late into Brussels, causing us to miss our connecting flight SN3731 to Madrid (scheduled departure 20:55 on May 24). We note that the scheduled connection window was only 55 minutes — a tight connection that Brussels Airlines itself set when issuing this itinerary under a single booking reference (AGG9X6). At no point did Brussels Airlines proactively inform us of the delay, provide any explanation for the disruption, or communicate our passenger rights under EU Regulation 261/2004. We were left to seek assistance ourselves at the airport. Brussels Airlines rebooked us onto replacement flight SN3721 on May 25, 2026, and provided hotel accommodation and meal vouchers overnight — their minimum duty of care obligation under Article 9. However, flight SN3721 also departed late at 10:28 on May 25 — approximately 58 minutes behind its scheduled departure of 09:30. We arrived in Madrid at 12:20 on May 25, more than 12 hours and 55 minutes after our originally scheduled arrival of 23:25 on May 24. As a direct result of this disruption, we lost the entire morning of May 25 in Madrid. We had planned visits to several tourist attractions that could not be rescheduled due to our onward travel commitments. This was a pre-planned leisure trip and the disruption materially impacted our itinerary and the enjoyment of our journey.- San Francisco-Madrid
- Economy
Lok L
Verified | Jul 23, 2026San Francisco-Madrid
Economy
No reason given
Flight SN2096 from London arrived late into Brussels, causing us to miss our connecting flight SN3731 to Madrid (scheduled departure 20:55 on May 24). We note that the scheduled connection window was only 55 minutes — a tight connection that Brussels Airlines itself set when issuing this itinerary under a single booking reference (AGG9X6). At no point did Brussels Airlines proactively inform us of the delay, provide any explanation for the disruption, or communicate our passenger rights under EU Regulation 261/2004. We were left to seek assistance ourselves at the airport. Brussels Airlines rebooked us onto replacement flight SN3721 on May 25, 2026, and provided hotel accommodation and meal vouchers overnight — their minimum duty of care obligation under Article 9. However, flight SN3721 also departed late at 10:28 on May 25 — approximately 58 minutes behind its scheduled departure of 09:30. We arrived in Madrid at 12:20 on May 25, more than 12 hours and 55 minutes after our originally scheduled arrival of 23:25 on May 24. As a direct result of this disruption, we lost the entire morning of May 25 in Madrid. We had planned visits to several tourist attractions that could not be rescheduled due to our onward travel commitments. This was a pre-planned leisure trip and the disruption materially impacted our itinerary and the enjoyment of our journey.- San Francisco-Madrid
- Economy
Joyce B
Verified | Jul 23, 2026Wassau-Cleveland
Economy
Cancelled flight 2 days before.
Cancelled flight 2 days before. Had to book with an other airlines for +$800.00. My husband called during the day to arrange for wheelchair assistance, Spoke to someone he didnt understand. But he certainly did not cancel the flights.Overall
Cancelled our flights 2 days before
- Wassau-Cleveland
- Economy
Barbara H
Verified | Jul 22, 2026Amarillo-San Diego
First
Refund of Disabled Senior still Due
I am writing on behalf of Barbara Holland, my mother who is sitting with me as I type. On 2/15/2026 she paid $1330.40 x two= $2660.80 for 2 first class tix to San Diego. She IS an 89 yr old Senior, Disabled Veteran with COPD, Cong. Heart failure, HBP, on Oxygen and in a wheelchair!! Living on Social Security!!! She booked this trip and within a week or so was notified the plane had an issue and put us on another plane IN ECONOMY. I called for her, they could NOT accommodate us on the dates we needed in first class so we had to request a refund and fly American. She rc'd only a partial refund of $2218.40 on 3/8/2026. I placed 2 online complaints immediately and called NUMEROUS times and they said sorry it says refunded fully?? NO, She is STILL owed $442.40. United's change was the reason we had to cancel and book another airline!! Your fault, NOT hers!! as of July 22nd We have NOT even had one response to the complaints!!! Case ID# 177333828258941 Also ref #'s 49571138 or 49571402 Spoke with a Robin on 3/12/26 and spoke with Hector on 4/8/26. Called again on 4/13 and 4/14. Was transferred many many times!! Could not even understand 3/4 of the people I spoke to!!! VERY LOUD CALL CENTER sounded like in the Phillipines!!! We are done trying to deal directly with United. It has been a NIGHTMARE!!! We will now be filing Complaints for elder abuse citing Penal Code 32.55 (Wrongful Retention of Money) with the following entities: DOT, Dept of Adult Prot Services, and the Consumer Financial Protection Bureau. We would appreciate a response and her full refund. Barbara Holland & Sherry Coleman 906 Bowie St Amarillo, Tx 79102 Ph 806-457-1391Overall
- had to use another airline
none
- Amarillo-San Diego
- First
- Loss: €442.4
- Desired solution
Refund
Nikolai P
Verified | Jul 21, 2026Syracuse-Naples
Economy
We arrived in Naples at 12pm instead of 7am, missing out on a half day of our short 2 day trip to Italy. This is because our first flight was delayed, causing a very tight connection. We were told the gate knew us and several other passengers were coming, however, they gave away our seats and we were not allowed to board the plane once we arrived. We had to spend many extra hours waiting around at the airport and be rerouted through Munich.
- Syracuse-Naples
- Economy
Emma C
Verified | Jul 21, 2026San Jose-Schonefeld
Economy
Problems at airport
My first flight was not allowed to land at EWR and got detoured to Philadelphia to refuel, and by the time we landed in EWR I ost my connection flight to Berlin. I tried to contact the personnel from UA at the airport and they told me to do everything via chat. The only thing I received was the rescheduling of my flight 24 hours later and a 10% discount voucher for the hotel.- San Jose-Schonefeld
- Economy
Bharat K
Verified | Jul 20, 2026Newark-London
Economy
I had booked United flight from Newark to London that was scheduled to depart at 9:30 AM. This flight was moved to 8 PM. This completely messed up my plans of arriving in London on Sunday and going for a meeting on Monday morning. I was later booked for the 7 PM flight by my ticketing agent to arrive in Heathrow by 8 AM so that I can still make up for my meeting. I was denied a seat on the 7 PM flight and was later moved to the 7:50 PM flight. The 7:50 PM flight was delayed and we finally left no work at 10:30 PM. I reached Heathrow at 10 AM and completely missed my important business meeting. Further, my baggage was on the 7 PM flight instead of the 7:50 PM flight and there was no notification to me about this. This may be waste an hour at Heathrow airport to find my luggage. I finally reached my hotel around 1 PM and just couldn’t get to my meeting or to work. I have never had this experience with United, which is been my only preferred carrier within US or outside US.
- Newark-London
- Economy
Radin O
Verified | Jul 20, 2026Houston-Oslo
Economy
Dear AirAdvisor, I accidentally exited the claim form before I had finished uploading all of my receipts, and I can no longer go back to add the remaining documents. In addition, many of the items in my baggage were gifts from close family members, so I do not have purchase receipts for those items. Could you please let me know how I can submit the remaining receipts and how I should document the value of the items for which I do not have receipts? Thank you for your assistance.
- Houston-Oslo
- Economy
Susan O
Verified | Jul 20, 2026Economy
Extortion, blackmail, terrible customer service and total indifference.
I am a seasoned traveller and have flown all round the world. I had to accompany my son and baby grandson on flight U905 from LHR 9.30 am to EWR - July 12th 2026 First, I was charged an additional 700 dollars because the name on my ticket didn't match my passport. I am an international media personality and Susan Osman is my professional name. My middle name is Diane which I NEVER EVER use. However, for some reason my ticket said Susan D Osman - I have no idea how this happened. When I tried to check in I was denied access because of this discrepancy. This was clearly an administrative error. I called United customer services and they told me, despite my having my birth certificate to prove that I am one and the same person, that in order to remove the D it would cost me 700 dollars. After TWO HOURS on the phone I managed to "negotiate" the lower fee of 300 dollars. I had no option because I had made a commitment to help my son with his 5 month old baby boy - my grandson ,otherwise I would have cancelled the flight. I was blackmailed into handing over the money, When we arrived at the airport we encountered another problem regarding a ticket. This time with my baby grandson. We had checked in, our bags were tagged, then at the last minute we were asked to produce his ticket number. We didn't have it. After almost TWO HOURS again on the phone to customer services ,with just 5 minutes before check in closed .we were allowed to get on the flight. Once on board the plane despite travelling with a very small baby absolutely no flight attendants reached out to help. My son was sitting in 30D and I was in 32K and we managed to switch seats with other kind passengers so, we might be nearer one another for me to help. During the 8 hour flight not once did any one check on us, or help when we needed to change my grandson - not every bathroom had a changing mat, as I discovered. The attendants couldn't care less. Travelling with such a vulnerable baby is stressful enough, but it was made all the more stressful as no correct health and safety measures were taken to ensure the baby was safe. Just one example, the cabin lights were dimmed so it was impossible to see properly to help feed and quieten the baby down. I cannot complain strongly enough. I would like some sort of compensation and I am disputing the additional 300 dollars for the extraneous D that was not of my doing at all.Overall
- Extortion
- Economy
- Loss: €300
- Desired solution
Refund
Radin O
Verified | Jul 19, 2026Houston-Oslo
Economy
I hereby submit a claim for compensation regarding my two checked bags, which have not arrived in Oslo. My baggage has still not been delivered, and I am concerned that it has been lost. The two suitcases contained a substantial number of personal belongings, including clothing, shoes, personal items, gifts from my close family, and other valuable possessions that I have collected and purchased over many years. The total estimated value of the contents of both suitcases, including the suitcases themselves, is approximately USD 1,400. I have receipts for many of the items. Unfortunately, I was unable to upload all of them through your online claims system because your system logged me out before I could complete the upload. I therefore request the opportunity to submit the remaining receipts or provide them through another method if necessary. For some items, I do not have receipts. Some were purchased with cash and therefore no receipts are available. Other items were gifts from my close family and naturally cannot be supported by purchase receipts. If required, I can provide bank statements documenting many of my purchases, along with any other supporting documentation that may assist in the assessment of my claim. Due to the limitations of your online claims system, I was unable to upload all of my receipts. However, I am prepared to submit the remaining receipts and any additional supporting documentation upon request. I kindly request that this matter be investigated as soon as possible. If my baggage cannot be located, I request compensation in accordance with the applicable regulations and the terms and conditions governing my journey. Please confirm receipt of this claim and advise me of the next steps in the claims process. I look forward to your prompt response. Thank you for your attention and assistance.
- Houston-Oslo
- Economy
Lori F
Verified | Jul 19, 2026Paris-San Francisco
Economy
Successful claim
Technical problems
July 19 Flight was cancelled, per United. No other flights today. I rebooked on tomorrow (24 hours later, July 20, 2026) with inferior middle seat.- Paris-San Francisco
- Economy
- Successful claim
Margaret K
Verified | Jul 17, 2026Syracuse-Naples
Economy
Our first flight was delayed. We rushed to our gate, and the plane was still there. We were told our seats had been given away to other passengers and they had closed the flight, despite being told our flight was delayed but that we could still make it to the gate. Several other passengers had the same experience. They rerouted us through Munich, and we ended up in Naples at 12:15pm, five hours later than we anticipated. We lost half a day of our short two day stay in Italy.
- Syracuse-Naples
- Economy
David B
Verified | Jul 17, 2026Houston-Krakow
Economy
"We are a family of five who had a connecting flight in Frankfurt operated by Lufthansa. The passport control station was staffed by just two officers, and we had only 1.5 hours to catch our connecting flight to Krakow. After arriving, we took the train to another terminal, where we got stuck at the security checkpoints. Passengers from all incoming flights were forced into the same queue, and only one security lane was open. This extreme bottleneck caused us to lose a significant amount of time waiting in line.Once through, we ran to the gate, but when we arrived, the gate agents informed us that we could not board because it was too late—even though the plane was still physically connected to the terminal. Customer service rebooked our tickets for the final flight of the day, but we were not provided with any food vouchers or hotel accommodations. As a result, we were forced to wait at the airport for almost 13 hours. Additionally, two of our pieces of luggage went missing and did not arrive until three days later."
- Houston-Krakow
- Economy
Onyinye N
Verified | Jul 16, 2026Chicago-Los Angeles
Economy
My kids and I visited Nigeria. As we were coming back, we picked up all our luggage at the Chicago gatebag 7. Then we went through the agriculture to check the food we had brought. After that, the agriculture officials removed my fresh fruits and vegetables, then directed us to where we rechecked our luggage for our next flight UA374, which was going to LAX, which was our final destination. When we got to LAX, we couldn't find our 3 boxes. I filed a complaint immediately to an LAX officer, and she told me that she received information that my luggage was seen at the Chicago airport, that I should give them my address, and that once they receive it, it will be sent to me, which I did. Then, on July 4, 2 were delivered. I then asked them about the remaining, and they said once received, it will be delivered as well. till now, it has not been delivered, since July 2, till now, nothing yet.
- Chicago-Los Angeles
- Economy
Shaunteasia T
Verified | Jul 14, 2026Pittsburgh-Myrtle Beach
Economy
Claim escalated to airline
I’m just very upset my stuff was lost especially if I am not reimbursed because I work had more my stuff and my babies I’m 22 years old first time flying with my baby and this happens I went to the ticket counter when I first got to airport the lady said I was fine they would tag it at gate get there for the man to have put a green tag so Myrtle beach airport said which I don’t even know what that means all I know is I had my bad and if it didn’t have to go under plane I would’ve still had all my stuff so it’s very frustrating and inconvenient that I have to go through this and it’s like nobody even really cares when I call to help me figure out where it is but you guys as a whole lost my luggage so I hope it’s found or I’m reimbursed because I can’t afford to lose out on my stuff just like nobody else would want too I put a picture of the bag in one of my pictures so you guys can maybe still find it cause I really rather it be found then to have to do all of this and get reimbursed to buy everything all over again
- Pittsburgh-Myrtle Beach
- Economy
- Claim escalated to airline
Rafal B
Verified | Jul 14, 2026Houston-Krakow
Economy
Only one line was opened to secure for all flights. We waited so long and after security we run to gate. After get to gate they said the door is closed and we can’t enter to air plane. We stay 13 hours for another plane. Lufthansa refused pay us for hotel and food. We was very disappointed and upset. Also finally when we arrived in Krakow 2 luggage was missing never get on the plane. We waited for luggage’s 3 days. I did attached documents for missed luggage’s in this case. Rafal Bilewski rafalbilewski@gmail.com 8324519386 USA
- Houston-Krakow
- Economy
Martina P
Verified | Jul 14, 2026Denver-Geneva
Economy
The luggage was sent to the wrong airport and was delivered to my destination (Hotel in Chamonix) more than 24h later than my arrival. I was on vacation to hike the TMB (Tour de Mont Blanc) and had to leave my destination/Hotel to start my 11 day hiking Trek. Not only were my hiking poles and some other necessary items for the trek in my luggage! Protein and Energy Bars and Electrolytes! The luggage was sitting there for over 10 days and I had to pay 5 EUROS every day for it to be stored. there
- Denver-Geneva
- Economy
Anonymous member
Verified | Jul 13, 2026Vienna-Denver
Economy
I am writing to formally escalate the continued denial of the refund claim relating to PNR 8GT5H8 for passenger Natalie Frances Rena Freiin von Feilitzsch-Hanley. We have now been informed by your representatives that the refund request has been denied. Frankly, we do not understand how such a decision can be justified given the facts of this case and the extensive documentation we have already provided. Prior to travel on 14 May 2026, we identified a name discrepancy and proactively contacted both Austrian Airlines and United Airlines to ensure that the booking was corrected. Austrian Airlines advised that the ticket stock belonged to United Airlines and that United Airlines was solely responsible for processing any name correction and ticket reissue. Following multiple discussions with United Airlines representatives, we were instructed to proceed with the name correction and ticket reissue. During these conversations, we were repeatedly assured that: The amended name was acceptable for travel. The booking remained valid. No issues would arise at check-in. The ticket could be reissued and used without concern. Most importantly, United Airlines carried out the name correction and reissued the ticket. We provided the passenger's passport details and requested that the ticket be amended to reflect the passenger's name exactly as shown in the passport. United Airlines confirmed that the correction had been completed and subsequently reissued the ticket. If the passenger was ultimately denied travel because the name was not correctly reflected in the airline systems, then this demonstrates that United Airlines reissued the ticket with an incorrect or improperly processed name despite confirming that the booking was valid for travel. The passenger did not make the correction independently; United Airlines processed the amendment, validated the booking, and reissued the ticket. We possess documentation, correspondence, and records confirming that United Airlines performed the name correction and ticket reissue. We therefore struggle to understand how United Airlines can deny this claim when the airline itself corrected the name, reissued the ticket, and repeatedly assured us that the booking was valid for travel. If the reissued ticket contained an incorrect name or if the correction was not properly transmitted to partner airline systems, this is clearly an airline processing error and not passenger fault. Despite following United Airlines' instructions exactly, the passenger was subsequently: Denied check-in. Denied boarding. Unable to check baggage. Forced to miss two scheduled flights. Austrian Airlines later confirmed that the passenger's name was not correctly reflected in its system. This directly contradicts the assurances provided by United Airlines that the booking had been correctly processed and validated. As a direct consequence of United Airlines' handling of this matter, the passenger was forced to purchase a replacement ticket under PNR 7H42HI at an additional cost of €7,949.48, while also losing the value of the original Business Class ticket of approximately €5,600. This was not a no-show, voluntary cancellation, or passenger error. The passenger acted diligently, sought assistance well in advance, followed all airline instructions, and relied entirely on the advice provided by United Airlines. The travel disruption occurred because the name correction was not properly processed despite repeated assurances from your staff that everything had been completed correctly. What makes this denial even more concerning is that United Airlines previously acknowledged the issue and assured us that a refund would be processed. Throughout our communications with your representatives, we were advised that the case was being reviewed and that a refund would be granted due to the circumstances surrounding the failed name correction and subsequent denial of travel. We relied on these assurances and continued to cooperate fully with every request made by United Airlines, including submitting the required BSP refund request and all supporting documentation. It is therefore unacceptable to now be informed that the refund has been denied, especially when we have documentation confirming that United Airlines indicated that a refund would be processed. We request a clear explanation as to why the position of United Airlines has changed and why commitments previously made by your representatives are no longer being honored. Furthermore, despite numerous follow-ups, emails, and phone calls over the past two months, no satisfactory resolution has been provided. We have complied with every request made by United Airlines and have followed all required procedures on our side. The ongoing delay and lack of accountability are deeply disappointing. Given that United Airlines corrected the passenger's name, reissued the ticket, confirmed that the booking was valid for travel, and subsequently advised that a refund would be processed, we see no reasonable basis for denying this claim. The passenger relied entirely on United Airlines' instructions and assurances at every stage. We have retained documentation supporting each of these points and expect United Airlines to honor the commitments previously made and process the refund without further delay. We therefore request: Immediate reconsideration of the refund denial. A full refund of the original ticket. Issuance of any necessary refund waiver or authorization code without further delay. Written confirmation that the passenger's inability to travel resulted from an airline processing error. Escalation of this case to a Senior Customer Relations Manager or Executive Care Team for urgent review. Should United Airlines continue to refuse a resolution, we will have no option but to escalate this matter further through all available channels, including consumer protection authorities, aviation regulatory bodies, credit card dispute procedures where applicable, and any other formal complaint processes available to us. We have retained all correspondence, call records, booking documentation, refund requests, and evidence demonstrating that United Airlines corrected the passenger's name, reissued the ticket, confirmed the validity of the booking, and assured us that travel would proceed without issue and that a refund would be processed. We request a detailed written response addressing the specific facts outlined above and explaining the basis for the refund denial. We look forward to your urgent attention and prompt resolution of this matter.
- Vienna-Denver
- Economy
Anonymous member
Verified | Jul 13, 2026Vienna-Denver
Business
Denied Boarding Due to United Name Correction Error and Wrongful Refund Denial
Dear United Airlines Customer Relations, I am writing to formally escalate the continued denial of the refund claim relating to PNR 8GT5H8 for passenger Natalie Frances Rena Freiin von Feilitzsch-Hanley. We have now been informed by your representatives that the refund request has been denied. Frankly, we do not understand how such a decision can be justified given the facts of this case and the extensive documentation we have already provided. Prior to travel on 14 May 2026, we identified a name discrepancy and proactively contacted both Austrian Airlines and United Airlines to ensure that the booking was corrected. Austrian Airlines advised that the ticket stock belonged to United Airlines and that United Airlines was solely responsible for processing any name correction and ticket reissue. Following multiple discussions with United Airlines representatives, we were instructed to proceed with the name correction and ticket reissue. During these conversations, we were repeatedly assured that: The amended name was acceptable for travel. The booking remained valid. No issues would arise at check-in. The ticket could be reissued and used without concern. Most importantly, United Airlines carried out the name correction and reissued the ticket. We provided the passenger's passport details and requested that the ticket be amended to reflect the passenger's name exactly as shown in the passport. United Airlines confirmed that the correction had been completed and subsequently reissued the ticket. If the passenger was ultimately denied travel because the name was not correctly reflected in the airline systems, then this demonstrates that United Airlines reissued the ticket with an incorrect or improperly processed name despite confirming that the booking was valid for travel. The passenger did not make the correction independently; United Airlines processed the amendment, validated the booking, and reissued the ticket. We possess documentation, correspondence, and records confirming that United Airlines performed the name correction and ticket reissue. We therefore struggle to understand how United Airlines can deny this claim when the airline itself corrected the name, reissued the ticket, and repeatedly assured us that the booking was valid for travel. If the reissued ticket contained an incorrect name or if the correction was not properly transmitted to partner airline systems, this is clearly an airline processing error and not passenger fault. Despite following United Airlines' instructions exactly, the passenger was subsequently: Denied check-in. Denied boarding. Unable to check baggage. Forced to miss two scheduled flights. Austrian Airlines later confirmed that the passenger's name was not correctly reflected in its system. This directly contradicts the assurances provided by United Airlines that the booking had been correctly processed and validated. As a direct consequence of United Airlines' handling of this matter, the passenger was forced to purchase a replacement ticket under PNR 7H42HI at an additional cost of €7,949.48, while also losing the value of the original Business Class ticket of approximately €5,600. This was not a no-show, voluntary cancellation, or passenger error. The passenger acted diligently, sought assistance well in advance, followed all airline instructions, and relied entirely on the advice provided by United Airlines. The travel disruption occurred because the name correction was not properly processed despite repeated assurances from your staff that everything had been completed correctly. What makes this denial even more concerning is that United Airlines previously acknowledged the issue and assured us that a refund would be processed. Throughout our communications with your representatives, we were advised that the case was being reviewed and that a refund would be granted due to the circumstances surrounding the failed name correction and subsequent denial of travel. We relied on these assurances and continued to cooperate fully with every request made by United Airlines, including submitting the required BSP refund request and all supporting documentation. It is therefore unacceptable to now be informed that the refund has been denied, especially when we have documentation confirming that United Airlines indicated that a refund would be processed. We request a clear explanation as to why the position of United Airlines has changed and why commitments previously made by your representatives are no longer being honored. Furthermore, despite numerous follow-ups, emails, and phone calls over the past two months, no satisfactory resolution has been provided. We have complied with every request made by United Airlines and have followed all required procedures on our side. The ongoing delay and lack of accountability are deeply disappointing. Given that United Airlines corrected the passenger's name, reissued the ticket, confirmed that the booking was valid for travel, and subsequently advised that a refund would be processed, we see no reasonable basis for denying this claim. The passenger relied entirely on United Airlines' instructions and assurances at every stage. We have retained documentation supporting each of these points and expect United Airlines to honor the commitments previously made and process the refund without further delay. We therefore request: Immediate reconsideration of the refund denial. A full refund of the original ticket. Issuance of any necessary refund waiver or authorization code without further delay. Written confirmation that the passenger's inability to travel resulted from an airline processing error. Escalation of this case to a Senior Customer Relations Manager or Executive Care Team for urgent review. Should United Airlines continue to refuse a resolution, we will have no option but to escalate this matter further through all available channels, including consumer protection authorities, aviation regulatory bodies, credit card dispute procedures where applicable, and any other formal complaint processes available to us. We have retained all correspondence, call records, booking documentation, refund requests, and evidence demonstrating that United Airlines corrected the passenger's name, reissued the ticket, confirmed the validity of the booking, and assured us that travel would proceed without issue and that a refund would be processed. We request a detailed written response addressing the specific facts outlined above and explaining the basis for the refund denial.Overall
- Denied check-in and boarding due to an airline-processed name correction error despite multiple assurances that the ticket was valid for travel.
- Nothing
- Vienna-Denver
- Business
- Loss: €5600
- Desired solution
Refund
Jeremiah Allen B
Verified | Jul 12, 2026San Francisco-Seattle
Economy
When we arrived in seattle, the immigration had secondary inspection of all the seafarers transitting in san francisco going to seattle and when I ask the desk of how do i know of my luggage is missing. They filed a case in computer and i didnt sign or anything they just asked for my baggage tag claim. And asked for my hotel where im stayin at, but I will be leaving in few hours, and the stuff that is inside my luggage are my stuff good for 8months and im using it for cutting hair, and i needed that in order for me to make money.even if they would be able to deliver it late im still losing money for the delay. I need it before going to alaska where im joining ships.
- San Francisco-Seattle
- Economy
Mark M
Verified | Jul 10, 2026Santa Ana-Sacramento
Economy
Plane delayed ,no food , cold , got to my destination 4 hrs plus late
Yes delayed 4 to 4 1/2 hrs , no food, Made us wait on airplane .Then went to airport boarding and got off. Then had to get back on plane because it was so cold and no food venues open. Made us deport and get on new plane . Missed appt because of lack of sleep and hungry.Overall
- Sitting on Tarmac for 2-3 hrs,No food ,cold in airport building ,no restaraunts open
- Santa Ana-Sacramento
- Economy
- Loss: €200
- Desired solution
Refund
Linda L
Verified | Jul 9, 2026Detroit-Cairo
Economy
No reason given
I spent my whole vacation (10 days) with absolutely none of my clothes, medicine, essentials, etc. it was absolutely horrible. I received my bag back the night of my fight back home to the US. It was a horrible experience. I was so stressed and I kept calling the airline with no result.- Detroit-Cairo
- Economy
Hala A
Verified | Jul 8, 2026Amman-Dayton
Economy
Subject: Complaint and Compensation Request – Denied Boarding at Amman Airport Dear Customer Relations Team, I am writing to formally submit a complaint regarding a denied boarding incident that occurred during my return journey from Amman, Jordan to Chicago, USA. My original itinerary was booked through United Airlines and included the following flights operated by Lufthansa: Amman (AMM) – Frankfurt (FRA) – Chicago (ORD) At Queen Alia International Airport in Amman, I was denied boarding by Lufthansa staff at the check-in counter. The reason given was that my U.S. Permanent Resident Card (Green Card) had expired. However, I was carrying an official U.S. travel authorization document allowing me to enter the United States while my U.S. citizenship application is being processed. This document permits me to travel to the United States and be admitted by U.S. authorities. Despite explaining this and presenting the document, the Lufthansa staff refused to recognize it and denied me boarding. As a result of this situation: My husband and daughter were allowed to travel on the same itinerary to Chicago. I was left behind in Amman and had to urgently purchase a last-minute ticket on Turkish Airlines in order to reach Chicago and reunite with my family. The replacement ticket cost me 785 Jordanian Dinars, which was a significant and unexpected expense caused by this incident. Given that the denied boarding occurred due to the refusal to recognize my valid U.S. travel authorization document, I respectfully request the following: 1. Full reimbursement of the replacement ticket cost (785 JOD). 2. Compensation for the denied boarding and the inconvenience caused. 3. A formal review of the handling of my travel documentation by Lufthansa staff at Amman Airport. I have attached the following documents for your review: Original flight itinerary and booking confirmation Receipt for the Turkish Airlines ticket (785 JOD) Copy of my expired Green Card Copy of the official U.S. travel authorization document Passport copy This incident caused significant stress, financial loss, and separation from my family during travel. I kindly ask Lufthansa to review this case carefully and provide appropriate compensation. Thank you for your attention to this matter. I look forward to your response. Kind regards, HALA TARIQ ISSA ALQAISI [Booking Reference (K57R86)/ Ticket Number(0162350559792)] Hala.alqaisi1116@gmail.com [Phone Number] 6292419155
- Amman-Dayton
- Economy
Venkitaraman Sankaranarayana Iyer K
Verified | Jul 7, 2026Frankfurt-Seattle
Economy
No reason given
We were travelling from India to US by Lufthansa. We missed our flight in Frankfurt. They rebooked us by United airlines via chicago. We again missed the flight in Chicago and was rebooked. By this we landed in Seattle by 2.30 am. But our bags didn't reach Seattle. As our medicines were in the baggage we had to ask some one in India to send our one month supply of medicines. So was the trauma.- Frankfurt-Seattle
- Economy
Jayanthi V
Verified | Jul 7, 2026Frankfurt-Seattle
Economy
No reason given
We missed our flight in Frankfurt. We were travelling with Lufthansa. In Frankfurt we were assigned United airlines for our onward journey. But in Chicago also we missed our flight and was booked in the next available flight in United airlines. In that process our baggages couldn't make with us to Seattle. Our medicines were were struck in the baggage. So we had to courier our medicines from India. So the trauma.- Frankfurt-Seattle
- Economy
Pete M
Verified | Jul 2, 2026Madrid-Washington
Economy
No reason given
We travelled as a family of four from Madrid to Washington Dulles on a United flight UA261 last Thursday June 25th, and our flight was delayed by more than 4 hours. The plane was due to depart Madrid at 11.15am and arrive at dulles at 1.50pm. It departed at approximately 3.15pm and arrived at approximately 6pm. I had also noted, while at the airport, that the incoming plane was delayed in Newark and left there over 5 hours behind schedule, so it seems to be the issue was in Newark, or before and not en route to madrid as the airline stated (see below) We believed we were entitled to compensation under EU261 because the flight departed from the EU, but the airline later refused the claim. Correspondence with ariline has been as follows and as per the emails attached. The airline first replied on 27 June 2026 and said the aircraft had been struck by lightning en route to our departure point, so it had to undergo a safety inspection by the DOT/FAA. They stated this was an extraordinary circumstance and therefore compensation was not payable. I then challenged this on 29 June 2026, asking for the evidence behind their decision, including the inspection records, timestamps, and the operational reason why no alternative aircraft or rerouting was used. The airline responded again saying cash compensation was not applicable and that maintenance records were proprietary and only available with a subpoena. I asked the airline to provide the full delay timeline and a proper explanation of why EU261 did not apply, but they did not provide the supporting evidence I requested. The matter is still unresolved and United said as far as they are concerned it is closed. Claim details Final destination arrival time: approximately 6pm, scheduled 1.50pm, so over 4 hours delay. What the airline said, and when: On 27 June 2026 they said lightning struck the aircraft and inspection was required; on 29 June 2026 they repeated that compensation was not payable; after my further challenge they again the claim and said records were proprietary. Care provided by the airline: We received meal vouchers for 13.5 euros each, which didn’t go far otherwise no meaningful care was offered to us at the time of the disruption, and no staff explained what had happened either prior or on route to dulles. Inconvenience caused: We were delayed by over 4 hours as a family of four, which disrupted our travel plans and caused significant frustration and uncertainty. We then had to rearrange pick up from the airport to our final destination. Missed event or financial loss: We missed a planned family get together that evening and the delay clearly caused inconvenience and likely impacted our plans- Madrid-Washington
- Economy
Patrick C
Verified | Jul 1, 2026Newark-Dublin
Economy
No reason given
Alternatively travel agent contracted and highlighted united airlines. Flights 17th was canceled twice stuck at airport until am. Traveling 3 hours on busses. Alternatively Flight was 2 days later also delayed making me miss the wedding I was attending. Other passengers were provided accommodation i had to travel home- Newark-Dublin
- Economy
Danielle R
Verified | Jun 27, 2026Albany-Vancouver
Economy
Hello. I will try to be concise. We were traveling from Albany to Vancouver on June 11, 2026. The plan was to arrive at 10 something pm and join our family at a hotel and go to a cruise ship the next day. Royal Caribbean’s Ovation of the Seas. Our connecting flight in Chicago was delayed hours. We were supposed to leave at 4 something pm. We didn’t leave until after 11. We missed our connecting flight. We were then given a flight plan of Chicago to Houston, to Vancouver. Getting us there around 12:30 pm the next day. We were not given meal vouchers or hotel accommodations or anything. Chicago had bad weather and this was their claim that they couldn’t help up with hotel. We were also told by other staff that Chicago was greatly understaffed and that was affecting it but they’re saying weather so they don’t have to help us. We were told that in Chicago we would need to leave and go to baggage claim and explain what happened to get our bags to final destination. This made my husband very anxious as he would have to leave, find it, talk to them, and come back through security. And he didn’t want to miss our connection. As you need to be on a cruise or you’re screwed. In Chicago staff there repeatedly told us that baggage claim wasn’t open. And that we had to do nothing as our luggage would be rerouted with us. However they never did. We filed the paperwork as soon as as we landed in Vancouver and my husband called asking our bags be expedited to vancouver as we had hours before our ship was on the ocean and we couldn’t get them until Monday at the earliest. Our bags did not arrive that night. This started my husband spending a lot of time with Royal Guest Services, calling and texting United. We were on a boat cut off from civilization. We were supposed to be enjoying ourselves. My husband spent hours on the phone, calling and texting United explaining the situation, repeatedly confirming what happened, giving the same confirmation numbers over and over. He had to coordinate between the ship and United pick up of our bags and that required a lot of back and forth. We needed new clothes, new toiletries. And if our bags weren’t returned we would have had to replace everything, which included: clear brace retainer, medications, wedding/engagement rings, professional camera, suit, formal dresses, formal shoes, and more. Now we did get our bags so thankfully we didn’t need to replace everything, I’m just trying to get across how much we had in these bags and the stress and anxiety of potentially not getting them back. Getting back on topic. My husband bought internet for two days so he could actually talk with United. Otherwise he would zero way to communicate with them and get our bags. He would have been roaming and charges 5-6 a minute rather than the 63$. And he was on the phone for hours. We had to pay the cruise ship to get our bags. 138. We would have loved to pick them up ourselves but the cruise had to do and had to charge us. This whole thing was ridiculous. Our bags were never rerouted. We were given conflicting information from United staff. We spent 24+ hours- and a 4 hour time change- in airports and on planes with a five year old due to the delay. We had to sleep in the airport and on the plane. We were on a cruise. We had limited ability to buy replacement items. Swimsuits were very limited. Clothes for toddlers were almost non existent and we had to go through all the shops to find anything for our daughter. Even then, we needed to wait until we were in our first port to get our daughter pants. No one had them in her size and Alaska was cool. We had to make do with shorts until then. We have started a baggage claim with United. Currently we have asked our case to be escalated and are waiting on the airport. They are fine paying our clothes and toiletries/medication replacements but are refusing internet and baggage delivery fees. We only bought internet for two days. For one device, my husbands phone. We didn’t get it for my phone or for our tablet. Only his for two days so he could actually get our bags back. He would have no way to do so otherwise. That was a very needed expense. He was on United’s tail for 2 1/2 days to get our luggage. And the baggage fee was required to get our luggage back. I would have loved to get it ourselves but Royal Caribbean didn’t allow it. There was no way around this fee. Royal gave us a receipt for the purpose of getting our money back from United. Now they are fighting this. They offered us $150 in credit. Less than the 201.98 we want for reimbursement of the internet and baggage delivery fees. And it’s a credit! To fly with them again! It’s like telling a restaurant you got food poisoning and they give you free food! I don’t plan on ever flying with them again! This has been terrible.
- Albany-Vancouver
- Economy
Jim G
Verified | Jun 24, 2026Detroit-San Antonio
Economy
I was asked to deplane in Detroit, (for my Detroit to Chicago leg) rebooked to San Antonio by way of Houston ( rather than going directly to San Antonio after the Chicago stop), which was the original ticket).
- Detroit-San Antonio
- Economy
Allyssa M
Verified | Jun 20, 2026Brussels-Kansas City
Economy
Successful claim
Technical problems
I don't have any of the details because I didn't sign anything. I did recieve a voucher for a hotel stay because I also missed the flight from IAD to MCI, but that was through the UnitedApp and I don't have anything archived. I also was severely delayed on the replacement flight and I didn't make it to MCI until nearly 2 days later than originally scheduled. Unfortunately, I don't have the boarding pass for the replacement flight that was also delayed.- Brussels-Kansas City
- Economy
- Successful claim
Anival G
Verified | Jun 13, 2026Denver-Bogota
Economy
I had 21 days to fill out my claim form with United. They closed my case without letting me finish my claim because I was traveling for a wedding and needed to gather the rest of my information and they closed my claim and did not pay me sufficient amount to cover my expenses and losses
- Denver-Bogota
- Economy
Casandra B
Verified | Jun 12, 2026Memphis-Lisbon
Economy
Delta rebooked my flight and I ended up flying 3 different airlines. United, then American, then tap Portugal. I believe AA never retagged my bags and TAP air claimed the bags were never sent from Boston. I took countless costly Ubers during my trip to the airport just to be told my baggage had never been sent. I called American and they told me that it was in Lisbon. TAP air told me it never left Boston. Nobody has been able to help me locate my bags and I’ve been on hold with AA for over an hour. PLEASE help me.
- Memphis-Lisbon
- Economy
Stacy H
Verified | Jun 10, 2026Houston-Nassau
Economy
Yes was going out of country traveling to play a 3 day golf tournament, and had to use rental golf clubs the first two days. Not to even mention not having all my golf clothing and shoes and all my toiletry items I all had in my golf case/ luggage bag.
- Houston-Nassau
- Economy
Jasper B
Verified | Jun 9, 2026Sacramento-Split
Economy
Sacramento to sfo flight was delayed. We made it to the gate and the attendant informed us our seats were given to others. The plane was still at the gate.
- Sacramento-Split
- Economy
Kathleen P
Verified | Jun 9, 2026Rochester-Spokane
Economy
I planned my flights to accommodate my disability requirements. I traveled to Rochester to bury my deceased husband. My original flight was 1 layover 7 hr10 min duration. I discovered that they had bumped me when I tried to check in for my return flight. The airline scheduled me for 2 layovers and duration of over 12 hours. I had to get home and I rebooked a return flight . The earliest I could arrange an acceptable flight was 6/3 leaving at 6:20 am with one layover in Chicago, arriving in Spokane at 11:50 am on the 3rd.
- Rochester-Spokane
- Economy
Cara W
Verified | Jun 9, 2026New York-Chicago
Economy
I was denied boarding at the gate as flight was full, my friend who I was travelling with was accepted and boarded the flight. I was then on standby for the next couple of flights, which I never got a boarding pass for. I had to wait 8 hours until I eventually got on a flight to my destination which was then delayed over an hour. My orginial flight was scheduled for 1:15pm and I got into my hotel at my destination after midnight.
- New York-Chicago
- Economy
Justinblake S
Verified | Jun 5, 2026San Francisco-Tokyo
Economy
Successful claim
Hi I left SFO on June 3, 2026 with my wife via a business class fare. It landed and I did not have my bag that included all of my clothing and shoes (workout, formal clothing, underwear, and casual clothing). Due to the delay and existing reservations with strict dress code I have to purchase clothing. Please refund all of my expenses as soon as possible
- San Francisco-Tokyo
- Economy
- Successful claim
Constance M
Verified | May 29, 2026Barcelona-Phoenix
Economy
Successful claim
I had gifts that I had been holding for months inside my two luggage’s. Along with my son’s clothes that he purchased on holiday. Sentimental pictures were in there as well.
- Barcelona-Phoenix
- Economy
- Successful claim
Ruth K
Verified | May 27, 2026San Francisco-Zurich
Economy
The entire Electronic Entertainment System and Personal light did Not work during the whole Flight .the Cabin Crew told us to contact united airline regarding compensation
- San Francisco-Zurich
- Economy
Finn A
Verified | May 26, 2026Economy
United Airline Customer Service Helpline Guide
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- Desired solution
Refund
Kunsan K
Verified | May 25, 2026Santa Ana-San Francisco
Economy
Claim escalated to airline
I was told that I needed to check my bag on the flight from SNA to SFO because there was no more room on the plane for it so I did as they asked. When I got on the plane, there was definitely room for it but it was already in their hands. When they took my luggage, they did not say anything, but ripped off a stub and handed it to me. The tag number was UA7016268834. I was one of the last people to get off the plane and there were no bags anywhere at the gate. So I went to the baggage claim and checked there to see if my luggage was there, but it was not so I went and asked the United Airlines customer service agent near baggage claim. The agent told me that they tried calling the gate multiple times and other service departments inside the gate area, and no one was picking up but that there were two people missing luggage from my flight so when they find it they would likely bring it to the oversized luggage area in about an hour. 3 hours passed and nothing came out. At that time, I knew I was going to miss my meetings and the agent told me to go since I had already filed a report and that they would call me when they found it. I took off at that time to find a suit to wear for my meeting in an Uber to a nearby Nordstrom Rack. I purchased a suit and went back to the hotel to wait. While waiting I received a call from my company IT person and he said he had received a call from United Airlines baggage that they found my luggage with my computer in it. The call came from United Airlines baggage customer service at SNA. Either they left my luggage there or they shipped it back to SNA after my flight. Either way, I was in SFO and my bag was in SNA. At 8:07 pm, I got a voice mail from United baggage customer service myself saying my bag was being shipped to San Francisco and should arrive by 8:20pm but they needed to put a new bag tag on it, so now the bag tag was 2016448813. I was told I would get a call when it arrived but no phone call ever came. I waited until 10:00 and then I decided to go back to SFO in an Uber to find my luggage. I went and saw my luggage tied to a few different bags in a separated section of the customer service area so I told an agent that this was my luggage and it was finally returned to me. I have not yet received any compensation for my delayed luggage, the hours of wasted time, my missed meeting, nor the suit I had to buy.
- Santa Ana-San Francisco
- Economy
- Claim escalated to airline
Yulia I
Verified | May 24, 2026El Paso-Houston
Economy
Flight was delayed and my seat was broken
So , my flight was delayed because of weather issue . Another thing, my seat D22 was broken . I booked exactly seat that I wanted , but did not get the result.Overall
- Poor customer service , my seat 22D was broken , the chair back reclined back
- Courtesy of staff
- El Paso-Houston
- Economy
- Loss: €20
- Desired solution
Neesa G
Verified | May 21, 2026Phoenix-Tokyo
Economy
No reason given
My husband Ira Leibowitz has included in our joint filing that our luggage did not arrive on time and was delivered 6 days later. We boarded our plane on May 6th, 2026 and was delivered to our stateroom on May 12th, 2026. We were aboard the Diamond Princess and was very limited in purchasing clothes or much toiletries, we were waiting for our luggage daily and at Sea the first few days. We missed out on some activities that required appropriate dress and not having our luggage made our cruise disappointing and inconvenient. Even though we did not make many purchases we should be given something for the airlines mishandling of our luggage. We experienced many issues with the airline going home with cancellations and time delays, The Taxi we had to take was late at night and to the hotel close to Narita Airport but our flight change and landed in Hereda Airport instead. Nippon Airlines had us fill out some forms about our luggage. We have Reference numbers HNDNH 75721 and HNDNH 75722 if that helps.- Phoenix-Tokyo
- Economy
Ira L
Verified | May 20, 2026Phoenix-Tokyo
Economy
No reason given
Our original flight was to be from Phoenix to San Francisco but a delay forced us on a plane from Phoenix to Los Angles then a plane to Tokyo. The airline said we would get our luggage in time for our cruise. The Diamond Princess was our ship. When we arrived in Tokyo we had no luggage. No one could locate it. The airline at the Hereda Airport in Tokyo took all the information and said the will locate our bags. Our hotel was located near Narita Airport and arrived at night so we took a taxi from Hereda Airport to the hotel. We had to get on the ship with no clothes or belongings. We bought some things but not much choice on the ship. Everyday we checked with the airline. Not until the 12th of May we got our bags. Six days later. This has spoiled our cruise and just want to get some money to pay for the things we needed and the Taxi fare we had to use to get to our hotel. It was a mess. We missed some of the ships activities since we had very few appropriate clothes. Our trip turned sour.- Phoenix-Tokyo
- Economy
Anonymous member
Verified | May 19, 2026Salt Lake City-Portland
Economy
My autism’s child is not a danger
I was removed from the plane with my family as my child was making stimming noises and the captain felt unsafe for his safetyOverall
- My austist child
- None
- Salt Lake City-Portland
- Economy
- Loss: €1000000
- Desired solution
Refund
Other - I would like my child a apology as there got autism’s
Natalie M
Verified | May 7, 2026Tokyo-Ottawa
Economy
No reason given
My flight from Tokyo to Chicago was delayed and we sat on the runway for a while before disembarking. In order to catch my flight from Chicago to Ottawa I had to run to the gate and I could not wait to see if my bags would arrive or I would have missed the flight. I caught the flight and arrived on Saturday night but my bags did not arrive to my place in Ottawa until Monday afternoon. I had an event on Monday morning. The representative from United Airlines said to go ahead and purchase what I needed and it would be reimbursed. We were on the phone at 1:00 am on Monday morning and my bags still had not arrived and they were having trouble locating them.- Tokyo-Ottawa
- Economy
Sudhakar R
Verified | May 7, 2026Kansas City-Cairo
Economy
1.) My wife is a legal resident of the U.S. Even though she had all necessary papers (U.S. Permanent Card, Passport, Visa to Egypt) she was denied boarding in Chicago AFTER she was given boarding cards to Frankfurt and Cairo. 2.) She had travelled on exactly the same papers a year ago. This demonstrates that Lufthansa applies rules inconsistently. 3.) We were stranded in Chicago with no offer of assistance to return us back to the city of origin. I have attached the complaint that was filed with Lufthansa.
- Kansas City-Cairo
- Economy
Marcy C
Verified | May 5, 2026Denver-Albany
Economy
No options available in order to get there on time for morning conference.
Plane was 3 hours late and there were no options. I am a loyal United customer with frequent flyer miles. Plane got in at 2:30 am. Communication was awful !!! No options and I needed to be in Albany for a conference.Overall
- Late and no options
- Denver-Albany
- Economy
- Desired solution
Other
Hiram B
Verified | May 5, 2026Houston-San Diego
Economy
Claim escalated to airline
I have necessary tools vital to start a work project for a client that has caused me to take price cuts on the job due to not having the tools needs to start on the scheduled time
- Houston-San Diego
- Economy
- Claim escalated to airline
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