United Airlines complaints: comments, page 3

Suzann B

Verified | May 4, 2026

Economy

overbooked and not happy about their mistake

we had to take a later flight....... it is not my fault they overbooked. We had paid for those flights - my friend had a boarding pass issued to her in Reno.... I did not see a problem....

Overall

I had a seat but my friend did not and therefore could not get on flight - they admitted they overbooked - I could not leave her in SF by herself - we bought those tickets months in advance - I was NOT HAPPY with UNITED and will hopefully never have to fl

Economy

Desired solution

Other

Sandeep G

Verified | May 4, 2026

Newark-Delhi

Economy

United airline delay flight and poor service problem

I am writing to formally raise a complaint regarding a very distressing experience with United Airlines that has still not been resolved, even after nearly two years. My family and I (total 7 passengers including my children, wife, mother, and cousin) were traveling on September 26, 2023, from Seattle to Newark and then Newark to Delhi. During our journey, the aircraft developed a technical fault, and the flight had to return. At Newark Airport, we were left without proper assistance. The airline failed to provide the hotel accommodation that we were entitled to. Additionally, no transportation was arranged for us. As a result, we had to spend the entire night at the airport with young children, which caused significant hardship. The next morning, we had to arrange and pay for a taxi ourselves to reach a hotel. Due to this disruption, my children fell sick, and we also had to cancel an important family event (a party scheduled for September 28 in India). This resulted in a financial loss of approximately $7,000. We reported this issue to United Airlines staff at the airport, and we were assured that the company would contact us and resolve the matter. However, despite repeated follow-ups over the past two years, I have received no meaningful response. I have only been provided with a case number (32279139), with no updates or resolution. This level of service and lack of response is completely unacceptable. I am requesting: 1. Full reimbursement of my out-of-pocket expenses (hotel, taxi, etc.) 2. Compensation for the inconvenience, distress, and financial loss 3. A clear update and resolution on my case immediately If this matter is not resolved promptly, I will be forced to escalate it further through legal channels and regulatory authorities. I look forward to your urgent response.

Overall

Newark-Delhi
Economy

Loss: €7400
Desired solution

An S

Verified | May 1, 2026

Newark-Brussels

Economy

Request for compensation for all the trouble I went through.

At first UA994 is delayed for several hours, then cancelled. Then I could get on UA3032, which also was delayed for a few hours, meaning that in total I had a delay of about 9 hours!! None or very poor communication, NO announcements about the waiting time. Only people that stood in line for over 1.5 hours could hear a very poor explication because the staff did not know anything. There was no announcement about free drinks or food being distributed. I was on a chair across the check-in desk and I knew nothing about that. Only the happy few that actually saw it knew about it. I do feel that a decent compensation for my trouble is in order. I suffer from rheumatoid arthritis. the pains I have are heavily triggered by stress. I could not rest because I did not know how long I could rest and I was too afraid to miss an announcement about my departure time. That announcement finally only came about 30 min before boarding.

Overall

At first UA994 is delayed for several hours, then cancelled. Then I could get on UA3032, which also was delayed for a few hours, meaning that in total I had a delay of about 9 hours!! None or very poor communication, NO announcements about the waiting tim

Newark-Brussels
Economy

Desired solution

Jane M

Verified | Apr 30, 2026

Louisville-London

Economy

I'm retired and on a fixed income. I saved for a year for this trip. It was ruined by the delay of 3 days. I missed the events and tours I paid for in advance.

Louisville-London
Economy

Sushmita N

Verified | Apr 29, 2026

Kansas City-Cairo

Economy

Passenger was issued boarding passes for full itinerary (MCI–ORD–FRA–CAI) but was denied boarding at Chicago by Lufthansa despite presenting valid U.S. permanent resident documentation (expired green card with valid I-797 extension). Passenger and accompanying traveler were left stranded without rerouting or return assistance. Identical documentation had been accepted on a prior Lufthansa itinerary.

Kansas City-Cairo
Economy

Hary K

Verified | Apr 27, 2026

Economy

united customer service 24 hours

To reach a live person (+1 - 844 - 530-2535) at Expedia 24-hours customer service for support, you can call their 24/7 Expedia Phone number hotline at

Economy

Luis B

Verified | Apr 25, 2026

Washington-Frankfurt

Economy

Claim escalated to airline

My flight was deverted to houston which caused me to lose my 5 pm flight from washington to frankfurt we were rebooked on the 10 pm flight that is when my bag was not put on the plane. So when plane landed in frankfurt my bag was not on plane

Washington-Frankfurt
Economy
Claim escalated to airline

Joshua W

Verified | Apr 23, 2026

Dallas-Fort Worth-Newark

Economy

My car is stuck at the airport, I cannot move it without a key. My bag was checked in on April 19th and I couldn’t take a flight until the 20th which is the next day. My bag should’ve been at EWR but it wasn’t. I have so much personal stuff in that bag and this is highly inconvenient! I will NEVER check a bag in with united nor flight with them EVER again. I just don’t understand how a bag just goes missing in a building with high security and thousands of cameras!

Dallas-Fort Worth-Newark
Economy

Maria Del Carmen Patricia M

Verified | Apr 21, 2026

Monterrey-Sydney

Economy

The first error made by the AirNZeland Agent ,at Sydney Airport ,was to make 1 claim for 2persons,and also mixed the tag numbers.,so it caused every time NZ searach for my bag when I call them ,it was with a wrong tag number..Imagine a 15 days vacation,without all my cloths and shoes,Toilet kit,creams,shampoo,etc. I missed the city tour in Sydney, by calling NZ baggage center,and then go for some essential shopping. I dont know who lost my bag UA or NZ,but Customer service,was terrible. …Called many times to NZ …I went to Auckland Airport bag service ,nobody knew where was my bag. And finally In went to NZ and UA in Houston Airport,and when I was there, I received an email from NZ ,saying that my bag was in Auckland ,and will be sent to Houston on April 13, United told me to make a claim in Monterrey,so they can send the bag The United MTY agent refused to make a claim. Despite I called every day to ask for my bag, it was sent to the warehouse in Houston. Luckly on April 18, Stephanie from warehouse, called me to say they have my bag and will send next day to Mty …..I have to go to the Airport to pick it up,because if not, I have to pay for delivery..THAT IS OUTRAGEOUS

Monterrey-Sydney
Economy

Zoe C

Verified | Apr 17, 2026

Montego Bay-Manila

Economy

Due to the delay of the delivery of our luggages a huge unscheduled expenses were done just to resolved the issue. We booked an abrupt hotel accommodation with massive price difference and cancelled our flights dye to this huge mistake. We did not recieve yet any compensation. And still waiting for their immediate response on the matter.

Montego Bay-Manila
Economy

James Bonner V

Verified | Apr 17, 2026

Montego Bay-Manila

Economy

Cancellation of Flights going to province from Manila costing 500$ and Abrupt hotel accommodation 3 days 450$

Montego Bay-Manila
Economy

Janet S

Verified | Apr 14, 2026

Portland-Kona

Economy

We paid for Premier Access and pre board because I was in a wheelchair. The flight desk wouldn't let us board until the beginning of group 5. Their excuse? No porter to push my chair. This made it difficult for me to walk to my seat, even though it was only 10E. The airline offered $75USD voucher as compensation

Portland-Kona
Economy

Graeme C

Verified | Apr 2, 2026

Melbourne-London

Economy

Problems at airport

Following two delayed flights fro LA to Chicago 10hrs and the Chicago to Heathrow 14hours , when we were just about to board the flight to Heathrow was then cancelled altogether due to the pilot being sick. This was for another 17 hours. This resulted in trains costs and Lynn missing a day from work.

Melbourne-London
Economy

Wim M

Verified | Mar 30, 2026

Amsterdam-Brownsville

Economy

I missed my connection in IAH. United gave me another flight, which was lower class. The desk employee advised me submit for compensation. I arrived in Brownsville, my final destination, +/- 4 hours later than originally planned.

Amsterdam-Brownsville
Economy

Edward L

Verified | Mar 29, 2026

Newark-Fort Lauderdale

Economy

Why do they always say the overheads are full?

We were required to gate check our carry on bags when there was ample room for everyone to fit their bags in the overhead compartments.

Overall

Required us to gate check our carry on bags claiming the overheads were all full, when there were at least room for another 40 bags! Very frustrating considering the reason we carry on is for convenience of quickly leaving the airport upon arrival!

Newark-Fort Lauderdale
Economy

Desired solution

Other - Stop lying to your customers!

Crystal P

Verified | Mar 26, 2026

Los Angeles-Punta Cana

Economy

Didn't receive luggage until the end of my trip

Connection flight was cancelled Supervisor at referred connection flight was rude not allowed to board Entire 5-day trip was ruined due to delayed luggage

Overall

Disappointment in customer service and receiving delayed baggage
Drinks

Los Angeles-Punta Cana
Economy

Desired solution

Refund

Valerie G

Verified | Mar 24, 2026

Denver-Houston

Economy

Claim escalated to airline

The flight was overbooked. The flight attendants told me I had to check my bag against my wishes. They had not been able to find it and don’t seem to care either

Denver-Houston
Economy
Claim escalated to airline

Teagan N

Verified | Mar 21, 2026

Sioux Falls-Orlando

Economy

I flew a first class flight from Sioux Falls to Orlando and had priority baggage. When I arrived to Orlando my mom’s bag arrived but mine did not. I went to the baggage service desk and they informed me that my bag did not make it on my flight and would be delivered later. We had scheduled transportation and weren’t able to wait for the bag. We were informed that the bag would be delivered to my hotel that night. At 9pm my bag was still not delivered. I tracked my bag and was informed it would be delivered the following day by 2pm which is over 24hours since my arrival. I had no clothes or feminine products. We were told by the baggage claim supervisor on the phone that I was able to buy “reasonably priced necessities.” My purchases were not $200. The claim prior said “we will refund you if it is over $200.” I was informed by the supervisor that I would be refunded and not that it had to be over $200. There has been a ridiculous amount of miscommunication between employees and us. This was not an acceptable situation for paying to fly first class.

Sioux Falls-Orlando
Economy

Teagan N

Verified | Mar 21, 2026

Sioux Falls-Orlando

Economy

Claim escalated to airline

I flew a first class flight with priority baggage from Sioux Falls to Orlando. When I got to Orlando, my mom’s bag was delivered but mine was not. I went to the baggage service desk and they told me that my bag was placed on another flight. We had scheduled transportation to a resort so were unable to stay and wait for the bag. Baggage services file a claim and told me the bag would be delivered that night. At 9pm I still had not seen my bag. When I looked up the receipt it said it would be delivered 3/21/26 by 2pm, 24 hours after my initial landing. This is unacceptable. By this point I was required to go purchase clothing & feminine products. I talked to costumer service supervisor on the phone and they said to buy anything within reason. (I see the comment “if it’s over $200 we can help you.” I was not aware of this & did not spend $200 but was told by the supervisor to “stay within reason” so I still deserve to be refunded for the clothing I was required to purchase although it is less then the required amount.

Sioux Falls-Orlando
Economy
Claim escalated to airline

Daniela T

Verified | Mar 20, 2026

Tampa-Cluj-napoca

Economy

No reason given

The flight from Chicago to Munich was delayed and there was not enough time to transfer the luggage on the same flight i was on from Munich to Cluj. Initially, we had 1 hour 45 minutes, actually we had 35 minutes. We had to purchase essentials (pijamas, socks, coat, toiletries, medication)

Tampa-Cluj-napoca
Economy

Denisse R

Verified | Mar 20, 2026

Miami-McArthur River Mine

Economy

Denisse Ramallo from miami to mcallen

Good morning, I am writing regarding my recent flight from Miami to McAllen on March 19, 2026. My original itinerary was scheduled to depart at 1:00 PM from Miami, with a connection in Houston and final arrival at 7:59 PM in McAllen. However, due to a mechanical issue, my initial flight was significantly delayed, causing me to miss my connecting flight. I was later placed on standby for another flight and was finally able to depart around 4:40 PM, arriving in McAllen at approximately 10:00 PM—over two hours later than originally scheduled. In addition, my checked baggage has not yet arrived, which has caused further inconvenience and additional expenses. This situation affected important personal and professional plans I had scheduled for the following morning, which were negatively impacted due to the delay and baggage issue. Given that the delay was due to a mechanical issue, I respectfully request compensation in the form of a travel credit in the range of $250–$300, as well as reimbursement for any essential items purchased due to my delayed baggage. I also request a refund of my checked baggage fee. Please also provide an update regarding my baggage status and instructions for submitting receipts for reimbursement. I appreciate your attention to this matter and look forward to your prompt response. Sincerely, Denisse Ramallo Confirmation Number: F2H1Q7 Ticket Number: 016238425047

Overall

} Good morning, I am writing regarding my recent flight from Miami to McAllen on March 19, 2026. My original itinerary was scheduled to depart at 1:00 PM from Miami, with a connection in Houston and final arrival at 7:59 PM in McAllen. However, due to a m

Miami-McArthur River Mine
Economy

Loss: €350
Desired solution

Anonymous member

Verified | Mar 19, 2026

Economy

Disrupted Return Journey to Amsterdam

subject: Request for Review and Compensation – Disrupted Return Journey to Amsterdam (21–23 February 2026) Dear Customer Relations Team at United Airlines, I am writing regarding the significant disruption of our return journey from Maui to Amsterdam under one single booking (21–23 February 2026). Originally scheduled itinerary: • 21 February 2026 – UA 1750 – OGG to SFO – 23:25 • 22 February 2026 – UA 1849 – SFO to IAD – 08:25 • 22 February 2026 – UA 946 – IAD to AMS – 18:10 All connections were booked with reasonable transfer times of approximately 1.5–2 hours. In San Francisco, UA 1849 departed more than one hour late due to a technical issue (reported fluid leak). We proactively informed cabin crew about our onward intercontinental connection. Although we were advised that assistance would be available upon arrival, no agent was present at the gate. Due to the delay and the time required to disembark from the rear of the aircraft, we were unable to reach UA 946 before the gate was closed — although the aircraft remained at the stand. We were required to search for assistance ourselves and were subsequently rebooked onto: • 22 February 2026 – UA 932 – IAD to FRA – 22:00 • 23 February 2026 – LH 992 – FRA to AMS – 12:10 In Washington (IAD), a further operational delay occurred due to extended de-icing procedures of nearly two hours while already boarded. As a consequence, we missed the newly assigned Frankfurt connection. In Frankfurt, Lufthansa rebooked us onto: • 23 February 2026 – LH 0996 – FRA to AMS – 16:10 We arrived in Amsterdam approximately nine hours later than originally scheduled, after a total travel time of roughly 35 hours. We fully recognize that operational and technical challenges may arise and that safety is paramount. However, throughout the entire sequence of events, no proactive assistance was provided to connecting passengers, despite timely notification of our tight connection. Each time, we had to locate staff ourselves. No acknowledgment, apology, or passenger care measures were offered. Given that the final destination of our journey was Amsterdam and that the delay upon arrival exceeded three hours, we kindly request that you review this case in light of applicable passenger rights regulations, including potential entitlements under European passenger protection legislation where relevant. We would appreciate: • A formal acknowledgment of the shortcomings in passenger assistance and communication • Clarification regarding our eligibility for compensation • An appropriate goodwill gesture in recognition of the significant disruption and impact The physical and professional impact of this prolonged journey — including mandatory work commitments the following morning — was considerable. We trust that this matter will receive your careful review and look forward to your response. Kind regards, Albert Nesselaar (and travelpartner Isidora Jurisa) tel +31636175286

Economy

Desired solution

Sean M

Verified | Mar 16, 2026

Belize City-Houston

Economy

Worst flying experience ever w/ United

Subject: Complaint and Request for Refund and Reimbursement – Denied Check-In I am writing to formally complain about what happened when my family and I attempted to check in for our United flight. Earlier that day I had an emergency that delayed me, but I still made it to the airport about an hour before the scheduled departure. I immediately got in line at the check-in counter. By the time I reached the counter it was about 52 minutes before departure. The agent informed me that a supervisor had already said the policy required check-in one hour before departure and that nothing could be done. At the time there was no line behind me, security appeared nearly empty, and the flight was not full. We were still well before boarding and there was clearly time to process the check-in. I explained that I had been dealing with an emergency earlier in the day and that my family was waiting for me. There were four of us traveling and we all needed to return for work the next day. I was visibly upset and trying to explain the situation. Even the staff at the counter mentioned that it likely would not have been an issue to get us through given how quiet everything was. When the supervisor was called, she did not come over immediately. I noticed she continued speaking casually with someone she appeared to know for several minutes before eventually walking over. By the time she came to address the situation there was still around 30 minutes before boarding. She stated that it was policy and that there was nothing she could do. After all of this, we ended up watching the aircraft depart shortly afterward, which made the situation even more frustrating because it was clear there had been time that could have been used to help resolve the issue. Because we were denied check-in, the four of us were forced to stay overnight unexpectedly. This required us to pay $400 USD for two hotel rooms and approximately $60 USD in taxi transportation. We were then told to return to the airport at 10:30 AM the next morning in order to possibly get seats on the 12:30 PM flight. When we arrived at that time, we were told that the flight was full and we had to be rescheduled again for a 2:30 PM flight. That flight has since been delayed and is now scheduled to depart at 4:30 PM. After leaving the airport the first day, I also spent about an hour and a half on the international customer complaint line for United Airlines trying to get help. Eventually I was transferred to a supervisor in Chicago regarding the situation. During that conversation the supervisor was dismissive and simply repeated that it was policy and stated that help or reimbursement would probably not be given. This entire experience has been extremely stressful and difficult for my family. I understand that airlines have policies, but the airport was quiet, there was still time before boarding, and the situation could have been handled differently. I am requesting that United review this incident and provide a refund for the flight as well as reimbursement for the $400 hotel expense and $60 taxi costs that resulted directly from this situation. I can provide receipts.

Overall

United is still on alliance star
Absolutely not

Belize City-Houston
Economy

Loss: €460

Johanne C

Verified | Mar 9, 2026

Economy

UA1474 January 5, 2026 - Please note that we were very disatisfied with our expenrience with UA. On our way to Honduras our luggage was lost. We finally received our luggage 5 days later and my carry-on luggage was completely destroyed. On our return,

UA1474 January 5, 2026 - Please note that we were very dissatisfied with our expenrience with UA. On our way to Honduras our luggage was lost. We finally received our luggage 5 days later and my carry-on luggage was completely destroyed. On our return, on March 7, 2026 UA8707 our itinerary was changed from 1 connecting flight to 2 connecting flights arriving the next day (March 8 2026) instead of March 7, 2026. Your services are terrible. It was our first time flying with UA. We will never use your company again or recommend it to anyone. Your company should be ashamed of give such bad servi

Economy

Anonymous member

Verified | Mar 9, 2026

Economy

Terrible Service /Harassmenr

It’s quite embarrassing being escorted off a United Aircraft with my family, especially being a 1K member. My day was pleasant until I met Ardreia K. Clark. Before this incident she seemed very friendly a little too friendly if you ask me. Our conversation started off about traveling the world but went completely left when she stated “ if the price is right I can show you a good time” . I then declined her offer and ended our conversation abruptly. From the look in her eyes, she wasn’t happy about me turning down her offer. I left Ardreia’s company to continue boarding with my family. While coming down the narrow aisle I had to walk around Ardreia , out of nowhere she bends over. I tried to avoid her but it seemed forced and intentional . I tried to stopped her from touching me but we still made contact. She then made a scene afterwards which seemed quite awkward. I was being set up . The captain then escorted my family and I off the plane. I needed to make that flight. why do this? I felt embarrassed and humiliated. I had no problems from the other flight attendants , as a matter of fact I would like to thank one of your stewardess for helping afterwards by making sure I have her information , Ardreia K. Clark. I was not a threat to anyone or the flight. I am a innocent 1K member this is not my first flight. A report was made a should’ve been filed . I demand this be looked into, I do not feel comfortable knowing she has access to my information. Who else has she done this with? Do people think it’s ok to “pay for a good time”? Very unprofessional. I am a family man of course I would refuse her offer. Not the type of service I want. I would like to have this escalated higher up. This is a matter that needs to be handled immediately, it’s been months and that’s long enough. This incident was documented what is the outcome?

Economy

Desired solution

Other

Judith B

Verified | Mar 7, 2026

Frankfurt-San Francisco

Economy

Successful claim

I was only staying for two nights one day and l only brought necessities pyjamas, underwear, lotion, soap, medicine, equipment for my presentation.

Frankfurt-San Francisco
Economy
Successful claim

Alex P

Verified | Mar 6, 2026

Economy

Dog shit service with their whole ai thing. Give me a real person

The worse customer service I’ve ever received, after weeks of trying to get my money back they still haven’t given it back. They make the system hard on purpose so people give up and they can keep the money, but when it comes to taking money they’ll take it in minutes.

Economy

Desired solution

Refund

James C

Verified | Mar 2, 2026

Columbia-Florianopolis

Economy

Claim escalated to airline

We checked our bags at COU airport, we saw our luggage being removed from the plane at the ORL airport, when we got to GRU, in the next day, for their regular rechecking bags we noticed that that bag was missing, with our airtag we saw it was left in ORL. We opened a case of delayed bag. Our bag was full of our wedding stuff and chocolates. Our final destination was FLN and we had a reshearshal dinner for our wedding and our clothing and sutff was still in Chicago. After 2 days we needed to go to my family's house in Balneario Picarras (2h away from FLN), reason why I asked my bag to be deliveried at that address. The bag was deliveried the next day, but all chocolates were melted and the bag was broken on the wheels. United did not provide any compensation for our lost.

Columbia-Florianopolis
Economy
Claim escalated to airline

David R

Verified | Mar 2, 2026

Pittsburgh-Missoula

Economy

charging me an enormous amount for an oversized bag $350 then losing it is unacceptable, especially since the first class tickets I purchased are priority bag tickets valued at $3,500 for two. There was a significant delay in the arrival of all my clothing that was in that bag so I couldn't travel to my destination for a filming session, which was a critical and scheduled way in advance, my day rate is #2,000 per dfay which I lost a day

Pittsburgh-Missoula
Economy

Aubrey R

Verified | Feb 28, 2026

Des Moines-Cancun

Economy

Claim escalated to airline

We purchased a $200.00 swimming suit and another cheaper one for my 13 year old in the U.S. she was of course disappointed not to have it on her first mexico vacation so I had to buy swim swuits and cover ups,shorts,tanktop and shorts for myself, bathing suit for myself and cover, hat, sunglasses. I have another receipt from my brother who is a resident in Isla. He purchased her a bathing suit the day we arrived because she didnt have one and I didnt have my purse on me at the time. I would like to include that expense as it was so unnecessary if we had our luggage. I tried to go back on this site to include receipt from my brothers expense for my daughters bathing suit. If I may add it? My daughter and I packed one suitcase to check for our vacation. Somehow the first bag tag was under her name. She is a minor. She is on my reservation I included her information also.

Des Moines-Cancun
Economy
Claim escalated to airline

Kelly B

Verified | Feb 28, 2026

Philipsburg-Newark

Economy

Rebooking and customer service complaint

Dear Customer Care Team, I am writing to formally request reimbursement and to file a complaint regarding my experience following the cancellation of Flight UA1880 from Sint Maarten (SXM) to Newark (EWR) on February 24, 2026. Although the cancellation was reportedly weather-related, the lack of assistance and the confusion surrounding our rebooking created significant hardship for my family. I was unable to reach United by phone for assistance and went to the airport without receiving clear guidance on next steps. My family was eventually rebooked on a flight from SXM to Toronto (YYZ) with an overnight layover. We were traveling across separate reservations: one reservation included myself and my minor daughter, another included my husband and our minor son, and I was also traveling with a minor on a separate reservation. Upon arrival at the airport in Sint Maarten for the rebooked flight, an Air Canada agent informed us that the minor traveling separately had a confirmed seat but that I and the rest of my family were listed on standby. This was extremely concerning given that we were traveling internationally with children. While at the airport, I was able to reach a United representative by phone who confirmed that we did have seats on the flight. The United representative spoke directly with the Air Canada agent, yet we were still told we were on standby. It was not until approximately 20 minutes before departure that we were finally informed that we had seats and were able to board the flight to Toronto. This situation created significant stress and uncertainty for my family. This appeared to be a rebooking and seat confirmation issue between United and its partner airline, which left our family uncertain about whether we would be able to travel despite having confirmed reservations. Because the rebooked itinerary included an overnight layover in Toronto, I was forced to pay out of pocket for two hotel rooms as well as meals for my family. These expenses were unexpected and were incurred as a direct result of the cancellation and the way our rebooking was handled. Based on United’s customer commitments during disrupted travel, I am requesting reimbursement for these reasonable expenses, including hotel accommodations and meals during the overnight delay. I have retained all receipts and can provide them upon request. Additionally, given the circumstances—including traveling with minors, conflicting information between airline representatives, and the last-minute confirmation of seats—I ask that United review how this situation was handled and consider additional compensation for the disruption and distress caused. Please advise on how I should submit my receipts and documentation. I would appreciate a timely response. Passenger Name: Kelly Bradley, Johannah Bradley, Edward Bradley, Gavin Bradley, Penelope Beiling Confirmation Number(s):OK1K5F, OKV52P, OK819D Original Flight: UA1880 (SXM → EWR) – February 24, 2026 Rebooked Flight: SXM → YYZ (overnight layover in Toronto) Contact Information: Thank you for your attention to this matter. I look forward to your response and resolution. Sincerely, Kelly Bradley

Overall

Rebooking process after cancellation was awful

Philipsburg-Newark
Economy

Loss: €993.27
Desired solution

Expenses reimbursement

Robin H

Verified | Feb 26, 2026

Denver-Detroit

Economy

I called United twice to let them know that my bag was waiting to be picked up from the Denver lost and found. No one could seem to understand where it was or how to get it until I finally spoke with a supervisor and was then informed that I likely would t get the bag before flying back. I had only an hour to go look for items I needed. Busy weekend with one thing after the other and I wore the outfit I bought for 3 days…I retrieved my bag myself from the list and found on 2/22.

Denver-Detroit
Economy

Robin H

Verified | Feb 24, 2026

Denver-Detroit

Economy

Claim escalated to airline

My bag never received it's bag tag. I received a receipt and figured that was good enough but it looks like the bag tag was never placed on my bag before it was sent to the plane. The bag was therefore considered a lost item. I filed a report about my missing bag after it didn't arrive at the Detroit airport. I was called later that day by the Lost and Found department in Denver saying they had found my bag and I should call united and let them know that the bag was found and where it was. I called two different times, once that day and once the following day and no one seemed to understand where my bag was located. So I asked for a supervisor to call me back. Once he called and understood the situation, I was told that it was likely too late to get the bag delivered that evening and I informed them that I was leaving the following morning at 11am. Needless to say the bag never arrived. When I returned to Denver airport, I went to the lost and found and picked up the bag myself. Rather disappointing that no one could figure out how to get my bag from the lost and found and then place on a plane to Detroit. I was attending a show starring my daughter and had to purchase SOMETHING to wear. I had about one hour to do the shopping. I wore the same outfit I purchased for two days in a row.

Denver-Detroit
Economy
Claim escalated to airline

Dante C

Verified | Feb 23, 2026

Houston-Toronto

Economy

Customer Service relations.

Dear Sir/Madam, I am writing to formally express my dissatisfaction regarding my recent travel experience on Flight UA313 from Houston to Toronto. Our journey began in San Pedro Sula, and our flight to Houston arrived on time. My wife and I were scheduled to connect onward to Toronto, as we were going back home and also expected to return to work the following day after a long vacation. Despite arriving in Houston, we unfortunately missed our connecting flight to Toronto. I vividly remember watching the aircraft depart from the gate, knowing that it was the flight we were meant to be on. I was a deeply disappointing and frustrating experience, particularly given our work obligations and the importance of returning on schedule. The situation caused significant stress and disruption to our plans. As a frequent traveler who takes two to three vacations each year, service reliability is extremely important to me. This experience has left me very dissatisfied, and it has made me think that i will no longer take this Company's service anymore however my only hope is to get a compensation to alleviate my deep disappointment and I hope it will change my point of view. Thanks for your kind consideration

Overall

none so far
staff is amazing

Houston-Toronto
Economy

Desired solution

Anonymous member

Verified | Feb 20, 2026

El Paso-Houston

Economy

Deployed flights for inbound and outbound

Delayed for the both flight of the round trip. Deployed flights for inbound and outbound Deployed flights for inbound and outbound

Overall

Delayed

El Paso-Houston
Economy

Desired solution

Rhyan F

Verified | Feb 18, 2026

Newark-San Diego

Economy

Influence by other flights

Plan was delayed and bags were lost, I have attached pictures of medications that I need for my mental health and have been going on two days with one of them being used for severe depression. Which if just stopped is very serious in ways it effects my mental well being.

Newark-San Diego
Economy

Tim V

Verified | Feb 17, 2026

Brussels-San Juan

Economy

Horrible customer service and absulote no help whatsoever

I have never experienced incompetence like this before. I am getting extremely tired of constantly receiving different information that simply isn’t correct. Are you actually handling our case yourselves? Do you even read the information in our file? Our suitcases were never lost. According to Airbnb, you supposedly picked them up on December 26. What has happened since then is completely unclear to us. One thing is certain: the suitcase is somewhere in your depot or lost by your incompetence. It has now been more than two months since I last saw my suitcase, and I am absolutely done waiting. I want action now. Now the suitcase is finally considered “lost” . I want to be reimbursed for both suitcases, as well as for all related expenses. I have already submitted my expenses, but there is an additional €240 in phone costs that must also be reimbursed too. Below are my bank details for the refund: Account holder: Tim Van den Wijngaert IBAN: BE25 9731 8390 7182 I expect this to be resolved immediately.

Overall

Lost luggage
Nothing

Brussels-San Juan
Economy

Loss: €940
Desired solution

Refund

Maria P

Verified | Feb 14, 2026

Lihue-Calgary

Economy

Technical problems

We were told that there were no alternative flights with United Airlines back to Calgary and were told to try booking through another airline. We were instructed to do this by the United Airlines representative in Lihui after she was unable to rebook us following the cancellation of our flight home due to a mechanical issue with the plane.

Lihue-Calgary
Economy

Sara S

Verified | Feb 13, 2026

Chicago-Bridgetown

Economy

Technical problems

We had to change flights from united to AA because of mechanical issues but our luggage was not transferred. We did not have our luggage in Barbados for 3 days….half of the vacation.

Chicago-Bridgetown
Economy

Nazar H

Verified | Feb 12, 2026

Kansas City-Islamabad

Economy

1. I received my bags after 14 days delay (10th Feb 2026) of my arrival at Islamabad(27th Jan 2026). 2. One bag ( black color) is fully damaged. There is 4 inch hole on the top of the bag and also caring handle was missing. now it is not able to use and not repairable. 3. The other bag (brown color) was partially damaged.

Kansas City-Islamabad
Economy

Waqas A

Verified | Feb 7, 2026

Kansas City-Lahore

Economy

10 pieces checked in. 9 pieces were delayed by >12 hours. 1 piece tag number 0016275201 missing since January 22, 2026. Was mishandled and sent to wrong airline (American) and ended up in California, the. Expedited to New Wark and then mishandled by Turkish and still missing.

Kansas City-Lahore
Economy

Hadassa B

Verified | Feb 4, 2026

Tel-aviv-Miami

Economy

I’m flight with United and when I got my baby stroller I see that it’s broken . And i need to buy anew stroller to my baby and it’s cost 650$ pleas help me

Tel-aviv-Miami
Economy

Shmuel G

Verified | Feb 4, 2026

Newark-Frankfurt

Economy

Technical problems

I hope this message finds you well. I am writing to formally request compensation and a full refund following the unfortunate experience I had with my recent flight on [UA42] scheduled for [01/26/2026]. My flight was delayed for over seven hours and ultimately canceled at 3 AM, which left me in a difficult situation without accommodation. Upon being informed of the cancellation, I was given a voucher for a hotel stay; however, due to the timing of the cancellation, I was unable to use it because the hotel was closed for check-ins at that hour. As a result, I had nowhere to stay that night and also incurred additional expenses for taxis and other accommodations. I believe that under these circumstances, I am entitled to compensation for the considerable inconvenience and the unexpected costs I incurred. I kindly request a reimbursement of my expenses related to the canceled flight, which include [$255.95 hotel stay $267.5 taxi from and back to airport Sincerely shmuel gold

Newark-Frankfurt
Economy

Ashley P

Verified | Feb 2, 2026

Reno-Detroit

Economy

My bags never left Denver with me. I did not get my bags when I landed, they were not able To get me my baggage, which had my work equipment/monitors in it to me until 6pm feb 1st . Upon arrival the driver let me know my luggage was bust open and took a picture . After I set up my work equipment … I found that baggage claim damaged my monitors and now I am unable to use them I have attached a photo as well of the damage! This is damaged work equipment and the handling of my luggage was very careless

Reno-Detroit
Economy

Horatio S

Verified | Jan 31, 2026

Economy

CHEATING AIRLINE I WANT MY $2000,00 BACK.

I cancel two tickets valued at $2416,86 because of an emergency and could no fly on that date anymore and was only refunded $424,00 and I think that was very Dishonest I booked 01/12/2026 to fly Feb 24th but have to cancel on 01/29 2026 I think that was highway robbery,

Economy

Desired solution

Other

Sherlann S

Verified | Jan 24, 2026

Houston-Phuket

Economy

Claim escalated to airline

This was very horrific. I flew into Seattle from Houston on United Airlines. I was only there to meet my sister so that I didn’t have to fly all the way to Thailand by myself when I got to Seattle my bag was nowhere to be found when I went to the counter. I was towed that my bag got left behind in Houston. I checked two bags. One bag made it the other one did it the bag that made it was my small bag that should’ve been a carry-on but unfortunately, United doesn’t let me carry on that bag essentially had nothing in it no clothes no shoes just pajamas, underwear and a couple of hygiene products and a bunch of snacks because I thought I was going to be able to carry it on. I asked the airline as soon as they can get it to me because I was leaving for Thailand at 8:45 in the morning. They told me the first flight coming in from Houston would not be there until 12:45 in the afternoon and that they would have Singapore Airlines transport my luggage to Thailand, low and behold I was in Thailand for approximately seven days with no luggage. My luggage never made it by the time I got back. I received an email from the international Phuket airport stating my luggage had arrived so the day I got home was the day my luggage made it to Thailand and now I have not been able to get a hold of anybody at the Thailand airport. United Airlines doesn’t act like they’re responsible anymore because Singapore picked up my bags but they said the final destination airline is who responsible well. My final destination was back home in Houston from Seattle on United Airlines so I think that they should be responsible. I think I should get more than just what I spent. They ruined my trip me and the girls it was five of us had matching outfits matching bathing suits we were supposed to do photo shoots. They were still able to do theirs, but I wasn’t. I lost money in the photo shoot my deposit because I didn’t have clothes. I mean the girls were great. They let me borrow what I could the mall was very expensive so I’m hoping that I get my money back, but it was an awful awful experience and I didn’t get to enjoy my trip like I would’ve been able to if I had my bags although I still made the best of it. It’s a very far place to travel to just not have fun.

Houston-Phuket
Economy
Claim escalated to airline

Dana S

Verified | Jan 23, 2026

Tokyo-Orlando

Economy

Technical problems

My friend and I booked a flight on United Airlines to fly from Orlando to Vietnam. We were due to fly back from Vietnam to Orlando on January 5. After leaving Ho Chi Minh City, we flew to Tokyo Japan and then we’re supposed to fly to Washington DC and then to Orlando Florida. While we were at the airport in Tokyo, United Airlines sends me a text telling me that they’ve canceled our flight back to the US. When I spoke to an agent, they told me the next available flight would be two days later. Because we had to get back ASAP, we ended up booking with the only airline that was flying out of the airport that day to Orlando, which was Delta. Because it was last minute and there were limited seats, the airfare was a couple thousand dollars each. I submitted this claim to United Airlines and they offered us each $175..

Tokyo-Orlando
Economy

Sebastian Q

Verified | Jan 22, 2026

San Diego-Newark

Economy

The airline didn't really care. I missed my daughter's wedding because of it. Nothing can co pinsate for that.

San Diego-Newark
Economy

Peter S

Verified | Jan 18, 2026

Houston-Singapore

Economy

Technical problems

UA had mechanicl problems with our outbound flight - a flight delay of 2 1/2 hours with outbound flight causing problems with connecting flights. we had to book a UA flight out of SFA to TPE Taiwan then EVA A ir to Singapore so that we could get on board our cruise in time. Our bags never made on our UA connecting flight in San Francisco to Taiwan. we had an Apple Air Tag in two of six bags so we were able to see movement and location of bags. Our bags sat in San Francisco for two days which caused a delivery delay of four days. We left Houston on Dec 7 and received our bags on Dec 12. We had the bags routed to Phuket Thailand because we were docked there for two days - first port of call for the cruise ship. This would give the airline enough time to route and deliver. Bags arrived in phuket airport on Dec 12 and were taxied to the dock at an expense of $284.23.

Houston-Singapore
Economy

Scott Y

Verified | Jan 16, 2026

Brussels-Pittsburgh

Economy

Strike

The initial flight was cancelled due to an airport strike in Brussels. My rescheduled flight took off the day after (24 hours later) connected me through Newark and then the connecting flight that they sent me on got cancelled in Newark. I ended up only getting to Pittsburgh my final destination two days later as I had to take a bus from Newark to Pittsburgh. It was overall a miserable experience with United and I missed a day of an important family event.

Brussels-Pittsburgh
Economy