Vueling Airlines complaints: comments, page 7
402 comments
Ernest M
Verified | Oct 26, 2024
Barcelona-Malaga
Economy
Technical problems
We had arrived Barcelona on-board a cruise liner and disembarkation went very smoothly, until we received an email from vueling at 07.23 am informing us that our flight to Malaga VY2117 was cancelled. Once we went to the vueling counter to change our flight for the next day, we were offered hotel accomodation and transport and we had to wait for the transport to the hotel for over 2 hours and everyone there was complaining of the lack of attention to detail from the airline.
- Barcelona-Malaga
- Economy
Pina A
Verified | Oct 26, 2024Vancouver-Rome
Economy
DELAYED BAGGAGE FOR FOUR FULL DAYS IN ROME
After waiting four days for our baggage to be returned to us in Rome, we were unable to make a baggage claim on the Vueling site (which is the only way to claim expenses) as the system did not recognize our booking number that was on our boarding pass and all paperwork we were given by British Airways (we booked all flights with British Airways). We contacted the number we were given for our Vueling baggage claim while at the airport on multiple occasions, only to be yelled at, told we had to submit the claim online, and hung up on. We were unable to obtain a proper booking number for our Vueling portion of the flight and could not make our claim online. We immediately contacted British Airways by email as there was no contact information on the website to contat Vueling by email and we had no success by phone. Neither Vueling nor British Airways were responding to our multiple requests for assistance. British Airways, days later sent us an email telling us we had to submit our claim with Vueling, we explained we did not have the Vueling booking number and were unable to make a claim without this number and needed this number, and also advised BA that the site stated the claim had to be sumbtted within 21 days to make the claim. After another lengthy delay British Airways emailed again stating we had to submit our claim to Vueling and again did not provide us with the Vueling booking number. Again we advised BA that we needed the Vueling booking number and were unable to make our claim without, only to get another email telling us to go through Vueling β again with no Vueling booking number. Once home Oct 19/24. we contacted BA again and finally obtained our Vueling booking number from BA after a lengthy and frustrating call. The booking number provided by BA again was not recognized on the Vueling site, and we were unable to submit our claim. BA said there was nothing they could do for us. I contacted Vueling by email and after a few days was told was told to call customer service, I asked them to call me as I did not want to incur any further expenses to call Spain from Canada and have not received a response. I contacted Vueling on Instagram and had a lengthy online chat, was given the same booking number as provided by BA upon our return to Canada October 19/24 β which still did not work on the site and was told it was too late to file the claim as it was outside the 21 days. I tried to explain that we did not have the booking number, it was not on our boarding pass or any otjer documents received and that we had been trying to et this number with no success until we returned home after te 21 days, but no one wants to listen to this or help us. We did all we could to get this information and submit the claim online within the 21 days. We made multiple attempts while in a foreign county by phone, and emai. We have spent countless hours dealing with this frustrating situation and wasted four full days of our vacation worrying and trying to locate our baggage, and now we canβt get compensated for the necessary items we purchased and the expenses to make all the calls while in Italy. We continue to waste valuable time, VUELING needs to do the right thing and compensate us and provide ther customers with customer service.- Vancouver-Rome
- Economy
Pina M
Verified | Oct 24, 2024Vancouver-Rome
Economy
BAGGAGE WAS DELAYED FOR FOUR DAYS FROM GATWICK TO ROME
After waiting four days for our baggage to be returned to us in Rome, we were unable to make an Vueling online baggage claim (which is the only way to claim expenses) as the system did not recognize our booking number that was on our boarding pass and all paperwork we were given by British Airways (we booked all flights with British Airways). We contacted the number we were given for our Vueling baggage claim at the airport on multiple occasions, only to be yelled at and hung up on. We were unable to obtain a proper booking number for Vueling and none of the numbers on our boarding pass and paperwork would allow us to enter our claim on the Vueling site. We immediately contacted British Airways by email and submitted our baggage claim. Neither Vueling nor British Airways were responding to our multiple requests for assistance. British Airways then sent us an email telling us we had to submit our claim with Vueling, we explained we did not have the Vueling booking number and were unable to make a claim without this number, and advised we only had 21 days to make the claim according to the website. After a lengthy delay British Airways emailed stating we had to submit our claim to Vueling and did not provide us with the Vueling booking number. We again advised BA that we did not have the Vueling booking number and were unable to make our claim without, only to get another email telling us to go through Vueling β again with no Vueling booking number. Once home we finally obtained our Vueling booking number from BA after a lengthy and frustrating call as BA initially said they could not find our booking with BA. The booking number provided by BA again was not recognized on the Vueling site. BA said there was nothing they could do for us. I contacted Vueling by email and was told to call customer service, I asked them to call me as I did not want to incur any further expenses (we are now back in Canada and Vueling is in Spain) and have not received a response. I contacted Vueling on Instagram and had a lengthy online chat, was given the same booking number as provided by BA upon our return October 17/24 β which still did not work on the site and was subsequently told it was too late to file the claim as it was outside the 21 days. I tried to explain but no one wants to listen, we did not have the proper information on our boarding pass or paperwork t make the claim, we did all we could to et this information and submit with 21 days. We made multiple attempts while in a foreign county. We have spent countless hours dealing with this frustrating situation and wasted four full days of our vacation worrying and trying to locate our baggage, and now we canβt het compensated for the necessary items we purchased and the expenses to make all the calls while in Italy. We continue to waste valuable time, VUELING needs to do the right thing and compensate us.- Vancouver-Rome
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Savannah S
Verified | Oct 24, 2024Amsterdam-Barcelona
Economy
Successful claim
No reason given
I was suppose to leave 9/12 at 7:00AM and arrive in Spain by 9:20AM. The flight was canceled in the middle of the night and I didnβt see the email until I got to the airport at 5AM. I had to fly out the next day 9/13 and the only flight that was offered to me was at 9:20PM. I did not arrive to Spain until 12AM on 9/13. I basically missed two entire days of my trip.- Amsterdam-Barcelona
- Economy
- Successful claim
Anne B
Verified | Oct 22, 2024Lisbon-Amsterdam
Economy
No reason given
I arrived at the airport in Lisbon roughly two hours before my departure which was supposed to be at 17:45. I got through security and made it to the gate. Around 1 hour before we were supposed to board I received an email from vueling that said "your flight will not be operating" and that was it. There was no announcement or change to our gate on the board. Additionally there was no reason as to why it was canceled. Immediately after I received this email I had to leave the entire airport and go to the check in desk at vueling. Upon asking for help with this situation the employee told me that the next flight he could get me on would be in three days and that he could not help me get another flight on a different airline. However it was necessary for me to arrive in Amsterdam that night as I had family plans to attend to and already had a flight back to lisbon from amsterdam booked for sunday. I then booked the next flight I could find to amsterdam from lisbon which was through KLM airlines which departed at 19:30 on October 18th. In doing so I spent 351.97 euros. I then had to go to another terminal at the airport and go through security a second time in order to board my flight which was delayed to even later that night.- Lisbon-Amsterdam
- Economy
Lisa H
Verified | Oct 21, 2024Barcelona-Florence
Economy
Successful claim
Technical problems
We boarded the plane because they thought they could fix the technical issue fast. Then we had to get off after all, after an hour+ in the plane. Then we had wait some 2 hours more, resulting in a Β±4 hour delay. Landed at 17:00 instead of 12:55. We received no compensation, no food coupons, not even some water on board. I was late to my meeting in Florence.- Barcelona-Florence
- Economy
- Successful claim
Karen N
Verified | Oct 19, 2024Amsterdam-Lisbon
Economy
Successful claim
Problems at airport
I requested a refund and their chat bot cannot process the details provided. When I try to make a complaint the chat freezes. I have tried many times to process my refund with no resolution. When trying to lodge a complaint about this the chat freezes processing my request- Amsterdam-Lisbon
- Economy
- Successful claim
Jessica R
Verified | Oct 16, 2024Dublin-Barcelona
Economy
Successful claim
Technical problems
we had to wait at the airport from 3am until 9am for a bus to our hotel since our original bus we booked left without us- Dublin-Barcelona
- Economy
- Successful claim
Jaide P
Verified | Oct 14, 2024Santiago-Barcelona
Economy
Successful claim
No reason given
Supposedly cancelled due to weather, could not offer any other means of transportation to Barcelona as we had to fly back to Australia the following night. Stated we could fly there in 2 days but nothing else. Did not offer any hotels or taxiβs back to Santiago, just gave us a $10 lunch voucher to use in the airport cafeteria. I had to cancel our accommodation in Barcelona for that night, we had to pay for a $45 taxi back to Santiago (which we lost the receipt for) and pray that we could get to Barcelona on time by train the following morning. Vueling was not helpful at all, if anything they didnβt really care about us being there, spent 8 hours sitting in the airport waiting for an outcome of another flight to Barcelona that night and it wasnβt until I spoke to another flight consultant that we were told that they couldnβt help us and the best they could do was send us to Barcelona in two days.- Santiago-Barcelona
- Economy
- Successful claim
Justas J
Verified | Oct 14, 2024Barcelona-Tenerife
Economy
I have applied through their process. And they processesed me via standard process. They gave me a compensation of 250 euros.
- Barcelona-Tenerife
- Economy
Maria M
Verified | Oct 12, 2024Barcelona-Dublin
Economy
Technical problems
The flight took off on time twenty mins until landing we went back to Barcelona. We were left sitting on the plane with no water or food I asked the air hostess about water and food and they proceeded to give us a cup of water and a Kit Kat small we eventually got into Dublin at about half eleven at night I was supposed to go to Galway but had to call a friend to stay the night .. I was exhausted β¦- Barcelona-Dublin
- Economy
Olivier B
Verified | Oct 12, 2024Amsterdam-Barcelona
Economy
Successful claim
No reason given
I should've flown on the 30th of september at 7:00 AM. When I arrived at the gate around 5:30 AM, at that same moment I received an email that my flight was cancelled (without any reasoning) and that I had to take the flight of 13:15 PM that same day. This resulted in arriving at 16:30 PM instead of 09:20 AM, losing an enitire day at my destination. Furthermore, on my original flight I was able to bring two bags into the cabin. On my new flight this wasn't the case so I called Vueling, they could do nothing for me so I had to check in my second bag and go through security a second time. I did get a voucher for 12 euros for the inconvenience, but I think I should get a compensation.- Amsterdam-Barcelona
- Economy
- Successful claim
Trix T
Verified | Oct 11, 2024Palma de Mallorca-Amsterdam
Economy
MY luggage weight was much too high
By the Luggage weight, our suitcase weight was 20 KG. We had a possible weight for 15 KG. We had excartcly the same things in our suitcase as on the way to Mallorca. We were forced to pay 60 Euro for our extra Weight or to change some things in our handluggage. We couldn't do that because we were sure that our weight was the same as we had. At home we weighted our suitcase at once to see if the weght was 20 KG. And the weight was 11,8 KG. (See the picture) What hes happened? Either the weight was not good messured or the lady at the checke made a mistake. We want our money back because we are honest people who travelled fot the first time with Vueling. Our flight to Palma de Mallorca was with Easy Jet. Everthing was Oke there so we expected that by our flight back everthing would be Oke.
- Palma de Mallorca-Amsterdam
- Economy
- Loss: β¬60
- Desired solution
Clifford D
Verified | Oct 11, 2024Cardiff-Alicante
Economy
seating
booked seats out 1a.1b giving 4e4b flight back to cardiff.booked 1f1e.giving seats 4 rows back owing to my wife mobility and waiting for a knee operation she was in great disscomfort there was no one sitting in the seats that we booked the cabbing staff where not interested first time with vueling airlines and the last do i get a refund for my booking for not given my sellected seats mr mrs c derrick- Cardiff-Alicante
- Economy
- Desired solution
Lauretta M
Verified | Oct 10, 2024Barcelona-London
Economy
Weather conditions
The airline have claimed the flight was cancelled due to weather outside of their control, however other flights had no issues. I received the email, alerting me to the cancellation at around 4pm, I had just arrived at the airport due to fly at 18:15. The alternate flight offered was for the following day. No support was offered.- Barcelona-London
- Economy
Mariana H
Verified | Oct 9, 2024Lisbon-Barcelona
Economy
Technical problems
On the evening of October 4th 2024, all passengers, including myself, boarded the flight, which was scheduled to depart at 10:00 PM (Portuguese Time) to Barcelona. Shortly after boarding, the pilot announced that there was a technical issue that needed to be addressed before we could take off. We were initially told that the delay would be brief. However, after waiting for approximately an hour and a half, at 11:30 PM, the pilot informed us that the issue had not yet been resolved. It wasnβt until midnight that the pilot explained the full extent of the problem: a malfunction in one of the aircraftβs wheels required a complete replacement, making it impossible for the plane to depart that night. All passengers were then instructed to disembark, and we were informed that we would need to wait for confirmation from Vueling regarding the next available flight. The new flight was scheduled for 10:30 AM the following day, October 5th. This delay required me to stay an additional night in Lisbon, incurring the cost of accommodation, transportation, and meals. Additionally, I missed two important events scheduled between the night of October 4th and the morning of October 5th, leading to both personal inconvenience and financial losses. Despite the significant disruption, the airline did not provide any immediate assistance, such as accommodations or meals. Instead, we were advised via email to keep receipts for reimbursement at a later date.- Lisbon-Barcelona
- Economy
Margarida F
Verified | Oct 8, 2024Barcelona-Porto
Economy
Successful claim
Weather conditions
They have cancelled the flight when I was in the airport. They give no assistance that night. They offered another flight two days after. I didn't accept and ask for a refund. I have received the refund. I stayed in Barcelona overnight and had another flight next day with another company. I asked for compensation and they respond saying "your flight was cancelled due to adverse weather conditions, specifically, a storm that caused low visibility, so we had to take additional safety measures that limited the number of flights operating from the airport." I am not convinced that it was the real reason. In Barcelona the weather was fine. I didn't know of any bad weather in the region on that day.- Barcelona-Porto
- Economy
- Successful claim
Mackenzie G
Verified | Oct 5, 2024Malaga-Barcelona
Economy
Successful claim
Influence by other flights
There was no vueling desk at the airport to offer assistance. We tried to call the airline but got an automated response. Our flight was booked for the next day and we had no other option but to stay in Malaga and get a hotel.- Malaga-Barcelona
- Economy
- Successful claim
RΓ³ΕΌa P
Verified | Oct 4, 2024Barcelona-Marrakech
Economy
No reason given
We were waiting in a plane for about 1.5 h, then we had to leave the plane and was escorted to gate and we were waiting for another plane, without the info when we will fly. we arrive to my hotel at 11:30 pm. i lost money, i had transfer that left and had to order another one- Barcelona-Marrakech
- Economy
Katherine M
Verified | Oct 3, 2024Bilbao-London
Economy
No reason given
Our flight from Bilbao to Gatwick was cancelled on 8th September. We were rebooked on a flight ob 9th to Barcelona, then onward to Gatwick. The Barcelona flight was also cancelled. We spent the whole day at the airport. They finally got us a flight direct to Gatwick at 9.00 pm.- Bilbao-London
- Economy
Caitlin P
Verified | Oct 2, 2024London-Paris
Economy
No reason given
My flight was delayed several hours, so I had to make other arrangements because, because of this I missed the events I was supposed to attend in Paris for work- London-Paris
- Economy
Juan Antonio P
Verified | Oct 1, 2024Valencia-Bilbao
Economy
Successful claim
No reason given
All travel documents for myself and other passangers are attached to as part of the initial file upload.- Valencia-Bilbao
- Economy
- Successful claim
Anonymous member
Verified | Sep 30, 2024Munich-Barcelona
Economy
missing gate info on boarding pass and departure display
After checking in at 9:10 AM and passing through security at 9:20 AM, I immediately went to look for the departure gate. Unfortunately, I could not find the gate information on either my boarding pass or the airport displays. At 9:25 AM, I asked for help from a member of staff at the information desk in Terminal 1. The employee (blue uniform, blond hair) could not find my flight on the departure boards either and sent me in the direction of Gate B. Around 9:35 AM, I spoke to two other female employees on the upper floor in area B, who directed me to area D. There I asked for help again. Together with another employee in a high-visibility vest, we searched the departure boards for the gate β without success. Despite an intensive search for 30 minutes, from 9:20 AM until departure at 9:50 AM, I could not find the gate for Vueling VY1813 and missed my flight. In my opinion, this failure is due to the lack of and incorrect information provided by Munich Airport and Vueling Airlines. Had the gate information been correctly displayed on my boarding pass or the display boards, I would have been able to reach my flight without any problems. The misleading instructions from the airport staff further aggravated the situation. This is not an isolated case, as I met two other ladies who were also flying with Vueling and were also searching in vain for their departure gates.
- Munich-Barcelona
- Economy
- Loss: β¬265
- Desired solution
Apology / Voucher
Nigel M
Verified | Sep 30, 2024Bilbao-London
Economy
No reason given
We were given replacement flights the next day via Barcelona but these were also cancelled. We spent the whole day in the airport. Vuelling eventually got us on a flight in the late evening.- Bilbao-London
- Economy
Lorraine N
Verified | Sep 30, 2024Bilbao-London
Economy
No reason given
Our original flight from Bilbao to LGW was cancelled due to bad weather apparently. However we checked and there was no bad weather anywhere on the route. They put us up over night in a hotel with minimum food that evening. We were put on a flight via Barcelona the next day. When we went back to the airport tha flight to Barcelona was also canceydimue to the plane breaking down. They then put us on a flight at 9pm that evening. We incurred two cancelled flights a day of lost work extra expenses like extra meals and drinks and extended parking fees at LGW- Bilbao-London
- Economy
Dave R
Verified | Sep 27, 2024Amsterdam-Barcelona
Economy
I paid β¬33 extra for a front seat but was denied this
1. The online checkin didnβt work 2h before my flight when it said online works up to 1h before the flight. 2. When issued my physical boarding pass they put me in seat 9A and didnβt give me the option to sit in the front row which I had paid β¬33 extra to have, 3. The contact centre which I was calling 2h before my flight, was so automated that I couldnβt reach anyone helpful to tell them the online checkin was not working and ask what I should do, 4. The online complaint /request a refund process did not work it simply says leave your email address with no facility to enter your email address, so all the avenues to try and resolve a problem lead to nowhere. I will be contacting Visa and the EU commission to raise this also.
- Amsterdam-Barcelona
- Economy
- Loss: β¬33
- Desired solution
Anthony B
Verified | Sep 26, 2024Barcelona-Santiago
Economy
Brother in law booked this trip from Santiago to Roma on 12/09/24 to cruise Mediterranean return from Barcelona to Santiago 24/09/25. Unfortunately he and his wife couldn't come due to broken leg. We went and everything was fine until we handed over passports and on-line check in at vueling check-in desk Barcelona . It was then to our horror we we informed that our flight had been cancelled ( not the airline flight that was at that time on time) just our booking therefore we no longer had seats on the flight. We where further informed that there was still a few seats available. Faced with a choice of rebooking or being stranded we hurried off to rebook. The cost for the two seats was considerably more than for the original four. Having paid again we found ourselves in the exact same seats on the exact same flight. My brother in law in the meantime had contacted vueling to request a refund for him and his wife, in order to proceed he was required to provide medical certificate and marriage certificate, AT NO TIME DID HE ASK FOR OUR GLIGHTS TO BE CANCELLED, furthermore did not get asked for any documents to support our wish to cancel, why would we do , we needed that flight to get home.
- Barcelona-Santiago
- Economy
Nathanjohn C
Verified | Sep 25, 2024Santiago-London
Economy
Lack of Vueling staff cause loss of goods and extra costs
Vueling Airlines S.A. Case ID 09748596 Upon arriving at SCQ airport i found only one person attending at the Check-in desk. Another member of staff was dealing with a long line at Priority and I could overhear another member of staff struggling with the system and mentioning to their companion something about having to reset passwords and login actions. There were other passengers before me, also waiting patiently. When I arrived at the check-in desk I was told I could not check-in as it was now too late. I was initially shocked as I had been in the queue for a while and no member of staff at check-in had called out any last calls for London. The Vueling desk is for all flights leaving SCQ, which is why you cannot just have one member of staff attending to passengers. I have not been given any explanation for the lack of staff and the check-in delays which caused my loss of items and excess charges. I was then made to go through security checks where I lost my cologne and some very good wines which were for my mother's birthday celebrations. I was then made to pay for excess baggage as the suitcase would need to be placed in holding. I had previously paid for the case to be checked in! Vueling's response was to blame me for not knowing the carry-on dimensions and being late to check-in. I am a frequent flyer and clearly know the limits for carry-on luggage and size dimensions. I have not heard an explanation as to why the system had to be reset and to why only one member of staff was attending to all check-in passengers. I will insist on my refund for being charged for the suitcase twice, and compensation for items taken by security leading my loss of items as well as the excess charges. I will also insist upon an apology and acknowledgement by Vueling for the responsibility for my loss of items as well as the excess charges.- Santiago-London
- Economy
- Loss: β¬420
- Desired solution
Zachary P
Verified | Sep 24, 2024Rome-Boston
Economy
Strike
Our flight was delayed leaving Rome. The airline would not initially tell us the issue or how long it would take. Weβre eventually told it was a problem with the planes rudder. Then they told us it would only be a 15 minute wait. After the 15 minutes we were told another 15 minutes until the flight boarded almost 1.5 hours later. Due to this we landed with only 30 minutes to exit the plane, collect our luggage and go through security to our next flight. We did not make the flight and are now stuck in the airport until our new flight tomorrow which we had to pay out of pocket to book. We are now missing days of work and having to pay our pet sitters for an extra day.- Rome-Boston
- Economy
Arkadiusz M
Verified | Sep 22, 2024Barcelona-Schonefeld
Economy
Successful claim
Technical problems
On the plane when we are ready to start pilot stop plane and move us to terminal.Cant tommarow fly to my work I need book new flights over 200 euro easy- Barcelona-Schonefeld
- Economy
- Successful claim
Giulia K
Verified | Sep 21, 2024Palma de Mallorca-Zurich
Economy
No reason given
I am writing to request reimbursement for the additional expenses I incurred following the cancellation of my flight on September 4th. Unfortunately, no explanation for the cancellation was provided, and no alternative arrangements were communicated at the time. The following day, I received an email offering an alternative flight on September 10thβsix days after my original departure. As this was not a viable option, I took it upon myself to arrange an alternative flight three days later, which was the earliest I could find. During this time, I had to personally cover accommodation for three days, meals, and transportation to and from the airport. I kindly request reimbursement for these expenses.- Palma de Mallorca-Zurich
- Economy
Alana H
Verified | Sep 21, 2024London-Barcelona
Economy
Technical problems
Our flight was cancelled mid-air, causing us to turn around and land back in London Gatwick (our departure destination) rather than Barcelona. We were informed this was due to an issue with the planes weather system which needed maintenance and therefore it wasnβt safe to land in Barcelona. We were meant to land in Barcelona at 10am, instead due to having to book new flights we lost an entire day and night, landing instead at 00:15 the following day to our planned arrival. The new flight we had to book was from a different airport, therefore we had to travel from London Gatwick to London Luton.- London-Barcelona
- Economy
Georgia M
Verified | Sep 21, 2024London-Barcelona
Economy
Technical problems
Our flight flew 2 hours to Spain, then 15mins before landing they announced a technical issue and that we needed to fly back to Gatwick for maintenance on the plane. They flew us two hours back to Gatwick and cancelled our flight. At the airport we were ensured that we would receive β¬250 each along with our refund. Because of this we received fines from our hotel in Barcelona for being late, extra travel costs, two days lost, paying for extra and more expensive last minute flights. On the day I also called up Vueling and they said we would review compensation once filling out the form as it was a maintenance issue. They have now denied all compensation and said it was an exceptional circumstance, which is was not. I have made multiple attempts of trying to reach them via email, over the phone and Iβve been speaking to their social media representative via Instagram to try and get into contact with someone, which is not working. The airline have not given any care and are clearly lying about the reason to avoid our compensation claim.- London-Barcelona
- Economy
Giulia K
Verified | Sep 20, 2024Palma de Mallorca-Zurich
Economy
No reason given
I am writing to request reimbursement for the additional expenses I incurred following the cancellation of my flight on September 4th. Unfortunately, no explanation for the cancellation was provided, and no alternative arrangements were communicated at the time. The following day, I received an email offering an alternative flight on September 10thβsix days after my original departure. As this was not a viable option, I took it upon myself to arrange an alternative flight three days later, which was the earliest I could find.During this time, I had to personally cover accommodation for three days, meals, and transportation to and from the airport. I kindly request reimbursement for these expenses. I also attempted to contact the airline via their chatbot; however, the support was unhelpful. The chatbot misunderstood my situation, incorrectly assuming that my flight was delayed, rather than cancelled.- Palma de Mallorca-Zurich
- Economy
Spencer P
Verified | Sep 19, 2024Milano-Barcelona
Economy
Weather conditions
I contacted Vueling support and was told that I was not eligible because the flight was cancelled due to weather. I responded with a screenshot of an EasyJet flight which took off 18 minutes later, but still departed from Milan to Barcelona. This refutes Vueling's claim that this was a directive by Malpensa airport/ATC. They refused to provide any proof to the effect that they were directed by the airport/ATC not to fly. I believe this was a business decision made by Vueling.- Milano-Barcelona
- Economy
E O
Verified | Sep 16, 2024Bordeaux-Barcelona
Economy
Weather conditions
Arrived Wednesday at 21 30 using train tickets purchased We are writing to you regarding the request you sent us about your flight VY2913 Bordeaux - Barcelona on 2024-09-04. We are sorry that your plans had to change because your flight was cancelled. We work hard to ensure that our flights take off and land as planned, but some circumstances are beyond our control. In this case, your flight was cancelled due to adverse weather conditions, specifically, a storm that caused low visibility, so we had to take additional safety measures that limited the number of flights operating from the airport. As it was an extraordinary circumstance, which we were not able to avoid despite putting all reasonable measures in place, in accordance with Article 5.3 of Regulation (EC) No 261/2004 of the European Parliament, and with the case law of the Court of Justice of the European Communities, you are not entitled to any form of compensation. Once again, we would like to apologise for any inconvenience. We hope we have answered your question and that you continue to choose us to fly again in the future. If you have any more questions, we are here to help.- Bordeaux-Barcelona
- Economy
Eduardo G
Verified | Sep 11, 2024Santiago-Barcelona
Economy
Weather conditions
It was cancel due to weather conditions, but weather in Barcelona as not so bad actually. I find it weird. I refunded the flight and bookthe next flight with another company.- Santiago-Barcelona
- Economy
Robert B
Verified | Sep 9, 2024Tenerife-Barcelona
Economy
Successful claim
No reason given
We were told at check in the flight was cancelled so was never issued with a boarding pass. We were only informed at 4.00 am whilst on our journey to the airport as the flight was 7.00 am. We were offered alternative flight Tuesday 10.9.24 but because the 8.9.24 flight was cancelled we had to miss our cruise leaving Barcelona on the afternoon of 8/9/24. Loosing the cost of the cruise Β£2600.00.- Tenerife-Barcelona
- Economy
- Successful claim
Nicola F
Verified | Sep 9, 2024Rome-Thira
Economy
Successful claim
Don't remember
Our flight got delayed 2 times - flight was to leave at 12:20pm. Left at around 4:20pm. The first delay showed up on the board an hour before our flight. We tried to get food vouchers, but they sent us running around everywhere so we gave up. No one was at their desks to talk to from the airline. We spent the whole day in the airport. Not how I want to spend my honeymoon. Boarding was disorganized- they didnβt announce we were boarding. Everyone just swarmed. We paid for priority seating. But got seated near the end. So we sat in the front row and our carryon was in the back row.- Rome-Thira
- Economy
- Successful claim
Thomas P
Verified | Sep 8, 2024Sevilla-London
Economy
No reason given
I got through security, with my boarding pass allowing me through. Hadn't received an email from Vueling letting me know of the cancellation, still haven't received anything from them or trip.com about it. When I got back through security to find the Vueling help desk they told me to join a queue of about 200 people. I waited an hour and noticed the queue hadn't gone down at all so decided to book flights for the next day, as any later flight wouldn't allow me to get home with trains back in the UK. I'm missing out on a day's work tomorrow due to this, so I'm wondering if I can be compensated for that at all. Zero information given.- Sevilla-London
- Economy
Nicholas M
Verified | Sep 7, 2024Rome-Thira
Economy
Successful claim
Don't remember
Boarding was suppose to be at 11:40. Information board then said gate to be assigned at 12:30β¦then 2:45 then again at 4:30. Boarding actually switched to 3:30 but started at 3:45. Our extra cost purchased for priority tickets was thrown out the window because it was just a free for all at the gate with no zones called for accurate boarding. I was the very first seat on the plane with my carry on stored 12 rows back having to wait for all other passengers to exit for me to grab my carry on. With more accurate information given and with a more accurate notice of delay with actual times we could of enjoyed our stay at rome for a longer duration. Also it wasted a good chunk of the day where we have paid a decent amount for our hotel in Greece. I was told to go to gate 82 for a free voucher which was at the very late gate in the terminal. They had two flights leaving that airport both being delayed over and over with no one at there designated gates to ask questions or try to redeem a food voucher which the attendant constantly said someone at the airport was there to talk to, even though I ran to gate 82 provided to me from the information desk on 3 different attempts. Gate 82 was the very last and further gate to where we were waiting for information.- Rome-Thira
- Economy
- Successful claim
Paula U
Verified | Sep 7, 2024Gran Canaria-London
Economy
Denied access to lavatories
This was 2.5 hours into a 4 hour flight, seatbelt signs off and just before cabin crew starting their second service. My daughter and I were told we could not use the lavatories and to return to our seats until the cabin crew had finished their catering service - which incidentally had not even begun! Using the conveniences not convenient to crew?? Never had this βserviceβ in my life.- Gran Canaria-London
- Economy
Dimitrios P
Verified | Sep 6, 2024Schonefeld-Barcelona
Economy
Successful claim
Technical problems
Flight VY1885 was "rescheduled" as per the company's update. We were given the option to either get a refund of the ticket or to onboard flight VY 961 the next morning (13+ hours later than the scheduled initial flight). Th initial flight should depart at 22:35 on May 27th , while the rescheduled flight would depart at 11:15 on May 28th. We were taken to a hotel paid by Vueling and we were offered breakfast. The next morning we had to go once again to the airport, on our own expenses this time, to catch flight VY 961. This was exhausting and amounted to more than 14 hours of delay in total, causing several issues in our jobs and planning.- Schonefeld-Barcelona
- Economy
- Successful claim
Γscar Daniel V
Verified | Sep 5, 2024Paris-Rome
Economy
I had to pay my lugagge two times
We have a situation because the man at the desk(reception) have a big mistake, he told us that we have to take out luggage up in the plane, not documented, we already have payed for them, and when we get to the flight boarding another person told us that we cannot go inside with the lugagge, then he ask the desk man to go and solve the problem, the solution that he give us, was to pay for βsecond timeβ for my lugagge, when I told him that we already pay for them, he just keep saying that it was completely his fault and he want to pay a part of the $180 πΆ, but the boarding guy that actually was very very rude with us, told me that he could not pay for it, and that if I done want to miss my flight I should pay for it in that second!!!!! So I pay for it, but I want to ask VUELING for a refund of my money, because its completely unfair to me. I attached receipts and a photo of them, because them denied to tell me their names.
- Paris-Rome
- Economy
- Loss: β¬180
- Desired solution
Refund
Evie O
Verified | Sep 4, 2024Florence-London
Economy
Problems at airport
On Thursday 20th June, the 17.50 Vueling flight (WIMLRJ) from Florence-Gatwick I was due to take was cancelled while I was at the airport. I was informed I would be booked on the next available flight Monday 24th June and a stay at a nearby hotel would be arranged for 4 nights. This was not acceptable as I needed to return to England as soon as possible. The check in desk were unable to put me on a flight earlier than this although I did explain that I was travelling alone and had no money and was obviously in distress. I have since found out that the flight they booked me on to on Monday 24th June from Florence-Gatwick had a layover and did not arrive in to the UK until Tuesday 25th June β some 5 days after the original flight! I have phoned the airline who refuse to offer compensation as they said there were weather issues. We were, however, told on check in that the flight was cancelled due to system issues.- Florence-London
- Economy
Fiorella M
Verified | Sep 3, 2024Palma de Mallorca-Barcelona
Economy
Successful claim
No reason given
Message from Vueling 1hr before flight departure: We regret to inform you that, due to operational reasons, your flight VY3909 will not operate. Our first step has been to move you to the first flight with available seats: New schedule: VY3911 30-08-2024 PMI-BCN - 11:55 / 12:55- Palma de Mallorca-Barcelona
- Economy
- Successful claim
Denisa K
Verified | Aug 29, 2024Alicante-New York
Economy
Weather conditions
1st Vueling Airlines flight (VY1305) was delayed for 3.5 hours, then announced as canceled, and a substitute flight was not provided. 2nd Vueling Airlines flight (VY9797) departing from BCN was missed as a result. [New flight tickets had to be repurchased by the customer and an extra night stay at hotel had to be added since no other flight was available that day because the cancellation of the 1st flight was announced TOO late.] Vueling Airlines Customer Service has not been reachable - no agent is available to talk, only automated options, which result in the telephone being ended ALWAYS by Vueling without help provided. Online, I cannot request a refund - I receive an error message saying that this case is special and a refund claim cannot be requested online, only via customer service on the phone (which is impossible to receive).- Alicante-New York
- Economy
Pedro S
Verified | Aug 26, 2024Barcelona-Lisbon
Economy
NΓ£o consegui reclamar atravΓ©s do site da companhia. I am writing to formally lodge a complaint regarding the treatment I received during my recent travel with vueling.On I was denied boarding on flight due to an issue with my luggage. Although my bag met the size and weight requirements for cabin baggage, it was designated as a checked bag. Instead of resolving this issue in a customer-friendly manner, I was forced to pay a fee of β¬60 to continue my journey.Furthermore, there were no available payment options such as ATMs or mobile payment methods like MB Way, and my credit card did not function at the time. The staff informed me that I would only be allowed to board if I made the payment, but I had no way to do so. I was only able to fly because another passenger kindly offered to pay on my behalf.This experience was incredibly stressful and unnecessary. I believe that your team should have been more focused on solving the problem, especially since my baggage met the cabin requirements. Instead, I was faced with additional costs and pressure to find a payment method, which placed me in a very difficult situation.I respectfully request a refund of the β¬60 charge, as well as an investigation into why this situation was handled so poorly. I would appreciate hearing back from you promptly regarding this matter.Thank you for your attention to this complaint. I look forward to your response and a resolution.
- Barcelona-Lisbon
- Economy
Nathaniel R
Verified | Aug 24, 2024Ibiza-Split
Economy
Problems at airport
Flight Barcelona to Split diverted to Rome. No communication until we saw new flight to split on board. We boarded a flight to split 0400 on 23/07/2024 9 hours after we should have landed in split. Once aboard, we found out only after asking flight crew about transportation in split that we were going back to Barcelona and we couldnβt get off the flight because our bags were checked in. If we got off the flight, we were told that we would give up our rights to our bags. Only to find out that our bags actually were in Rome and we didnβt get our bags until three days after we check them in. When we made a claim for essentials, we were denied for that as well. We had to pay for one night hotel room that we missed. We also didnβt get any sleep because we were waiting for communication from the airline, and that never came until we received an email the morning after the flight shouldβve landed stating we were put on another flight. I uploaded it above.- Ibiza-Split
- Economy
Celeste R
Verified | Aug 24, 2024Ibiza-Split
Economy
Problems at airport
Flight couldnβt land in split. We were diverted to Rome. No info or communication from Vueling. We sat in airport until 0400 on 23/07/2024β9 hours after we should have landed in split. They boarded us on another flight/plane that said split. But they brought us back to Barcelona with no explanation. We pressed the flight crew. They said they only knew we were flying to Barcelona. They said we couldnβt get off because our suitcases were checked and if we got off, we would have no rights to themβ¦. Later that morning we received an email saying that they booked us on a flight from Barcelona to split. We arrived in split 19 hours after the original arrival time. Our luggage wasnβt there. We didnβt get our luggage until Thursday, being without it for three days. Theyβve also denied my claim for compensation for essentials for our three delayed bags that were checked. We lost out on one night hotel, essentially a day because we couldnβt sleep while waiting for the flight to split and essentials for the days until our luggage arrived. There was no communication from Vueling for 9 hours. No emails, no texts or anything until the email saying they rebooked us the morning after our flight was cancelled/diverted.- Ibiza-Split
- Economy
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