Vueling Airlines complaints: comments, page 5
402 comments
Timm S
Verified | Sep 10, 2025
Duesseldorf-Barcelona
Economy
Weather conditions
They offered me an alternative flight which was two days later, which was not feasible for me, so I booked another flight from eurowings. I couldnt decline the alternative flight (I tried it on the webpage) but they always gave me an error. I contacted them several times but I only got this one mail back where didnt address this issue regarding the alternative flight.
- Duesseldorf-Barcelona
- Economy
Jonathan L
Verified | Sep 9, 2025Florence-Paris
Economy
Strike
We had booked a flight from Florence to Paris in June which they cancelled 2 days prior to our departure and rebooked us on a flight to Barcelona! Needless to say, we requested a refund out of the two options that were given to us (of either rescheduling or getting a refund). However, IT HAS BEEN 2 1/2 MONTHS AND WE HAVE STILL NOT RECEIVED OUR $1,000 REFUND even though my mother and father in law on the exact same flight received their refund two DAYS after the canceled flight!! Despite Vueling rarely responding to our emails and getting nowhere via phone calls and chat messages, they did finally respond about a month ago saying that we would get our refund of $1000 for my family of fourβs tickets. We let out a sigh of relief and assumed that we would be seeing it in our bank account any day. Needless to say, it has still not appeared. Side note: we had to rebook on a different airline to get to Paris in order to make our flight from there home to the US (we could not change our flight from Paris to the US due to miles restrictions, etc.), so not only were we out of the money we paid for Vueling tickets, we also had to buy four last-min tickets on a more expensive airline. We also had to forfeit the hotel rooms we had booked in Paris, as well as having to pay for an airport hotel to make our flight home the next morning. We were devastated to go all that way and not be able to spend any time in Paris other than six hours in an overnight airport hotel. So they screwed us emotionally, and are still screwing us financially. I understand about the cancellation because things like that just happen unfortunately. What I canβt understand is their lack of response and inconsistencies in refund policy (refunding my mother and father in law 2 days later, and not refunding my family of 4 at all), the non-existent Customer Service, and the complete lack of follow-through. I hope by posting this it will help someone else avoid ending up in this position.- Florence-Paris
- Economy
Sestini S
Verified | Sep 8, 2025Paris-Florence
Economy
No reason given
the fly is arrived in Roma Fiumicino and NOT in Florence Airport Peretola. I arrived in Florence at 6.30 of 14.08.25 by bus- Paris-Florence
- Economy
Mario A
Verified | Sep 8, 2025Paris-Florence
Economy
No reason given
the fly arrived in rome and not in florence. the bus arrived in florence airport at 6,30 of 14/08/2025.- Paris-Florence
- Economy
Nadia M
Verified | Sep 7, 2025Valencia-London
Economy
Successful claim
My checked baggage was never returned, and I have suffered both financial loss and inconvenience as a result. The suitcase contained essential and valuable items, including my mobile phone (which I am still paying monthly for but no longer have), a VR headset, clothing, and gifted hair straighteners. I also had to purchase replacement clothing, toiletries, and other essentials out of pocket during this time. The ongoing cost of paying for a mobile phone I cannot use, combined with the loss of valuable and sentimental items, has caused significant stress and disruption. I am therefore claiming reimbursement for my documented expenses and compensation for the full loss of my luggage, supported by receipts and order confirmations.
- Valencia-London
- Economy
- Successful claim
Devon B
Verified | Sep 7, 2025Barcelona-Catania
Economy
Technical problems
Flight was further delayed due to technical issue. They switched gates two times because of a new aircraft.- Barcelona-Catania
- Economy
Danielle R
Verified | Sep 4, 2025Barcelona-Malta
Economy
Terrible website; Zero Customer Service
flight 8740 on July 26th was delayed until after midnight on July 27th; 12 hour delay. We purchased tickets on Ryan air. We tried to get a refund at the ticket office and sales office in BCN. We were told to go to the website. We have not heard back on a resolution. Tried to call and we cannot get through to an agent. We tried to email but we keep getting directed to the website. The return flight was also delayed 6 hours. Unable to get any compensation for either trip.Overall
no refund after 12 hour delay
none
- Barcelona-Malta
- Economy
Saeed A
Verified | Sep 2, 2025Economy
Ticket and Boading confirmation VLZMNG
Dear Vueling Customer Support, I tried to book a flight on 04 September 2025 from Barcelona (BCN) to Milan Malpensa (MXP). I received a boarding pass/code: VLZMNG, but I have not received any confirmation email and the booking is not showing in my Vueling app/website. Could you please urgently confirm if my booking with code VLZMNG is valid and confirmed for this flight? Since my travel date is very close (04 September 2025), I kindly request your urgent assistance. Thank you very much for your support. Best regards, Saeed Ashraf saeedashraf2917@gmail.com +34627682959- Economy
- Desired solution
Other
Anonymous member
Verified | Aug 31, 2025Florence-Paris
Economy
Still havenβt received refund after flight cancelation 2.5 mo ago
If you are considering using Vueling Airlines for your European travel, DO NOT!!! if I could give them zero stars, I would. I am not one to post reviews, especially negative ones but I am posting this to let others know about our experience. We had booked a flight from Florence to Paris in June which they cancelled LESS THAN 48 hours prior to our departure and rebooked us on a flight to Barcelona! Needless to say, we requested a refund out of the two options that were given to us (of either rescheduling or getting a refund). However, IT HAS BEEN 2 1/2 MONTHS AND WE HAVE STILL NOT RECEIVED OUR $1,000 REFUND even though my mother and father in law on the exact same flight received their refund two DAYS after the canceled flight!! Despite Vueling rarely responding to our emails and getting nowhere via phone calls and chat messages, they did finally respond about a month ago saying that we would get our refund of $1000 for my family of fourβs tickets. We let out a sigh of relief and assumed that we would be seeing it in our bank account any day. Needless to say, it has still not appeared. Side note: we had to rebook on a different airline to get to Paris in order to make our flight from there home to the US (we could not change our flight from Paris to the US due to miles restrictions, etc.), which was three times the amount..so not only were we out of the money we paid for Vueling tickets, we also had to buy four last-min tickets on a more expensive airline. We also had to forfeit our hotel rooms we had booked in Paris, as well as having to pay for an airport hotel to make our flight home the next morning. We were devastated to go all that way and not be able to spend any time in Paris other than six hours in an overnight airport hotel. So they screwed us emotionally and are still screwing us financially. I understand about the cancellation because things like that just happened. What I canβt understand is their lack of response and inconsistencies in refund policy, Customer Service, and the complete lack of follow-through. I hope by posting this it will help someone else avoid ending up in this position.Overall
- Still havenβt received refund on canceled flight 2.5 mo ago
- n/a
- Florence-Paris
- Economy
- Loss: β¬3318.36
- Desired solution
Refund
Expenses reimbursement
Odessa B
Verified | Aug 30, 2025Jerez-Barcelona
Economy
Weather conditions
I have made multiple attempts to contact the airline and was not able to get through to a representative.- Jerez-Barcelona
- Economy
Sansung N
Verified | Aug 22, 2025Milano-Barcelona
Economy
Strike
I booked Vueling flight VY6343 from Milan to Barcelona, scheduled for 12 July 2025 at 13:30. The flight was canceled on the day of departure. Vueling claimed the cancellation was due to adverse weather conditions. However, based on official METAR and TAF weather reports from Milan Malpensa Airport, there were no weather conditions that would justify a flight cancellation (visibility β₯10 km, no storms or rain).- Milano-Barcelona
- Economy
Seulbi L
Verified | Aug 20, 2025Milano-Barcelona
Economy
Strike
I booked Vueling flight VY6343 from Milan to Barcelona, scheduled for 12 July 2025 at 13:30. The flight was canceled on the day of departure. Vueling claimed the cancellation was due to adverse weather conditions. However, based on official METAR and TAF weather reports from Milan Malpensa Airport, there were no weather conditions that would justify a flight cancellation (visibility β₯10 km, no storms or rain).- Milano-Barcelona
- Economy
Rod E
Verified | Aug 20, 2025Barcelona-London
Economy
Successful claim
I was traumatised, given the wrong seat. I suffer from epilepsy, and brain seizures. The flight was extremely dangerous for me. I was at risk due to stress levels of it being dangerous for me. I had a hospital discharge letter which needs extra leg room yet I was completely dismissed and the letter was ignored And because of this I didn't have the safety I required.
- Barcelona-London
- Economy
- Successful claim
Jeff G
Verified | Aug 20, 2025Sevilla-Barcelona
Economy
No reason given
The flight got delayed and delayed and then eventually cancelled. We were in the airport until about 4am and then they took us in a bus to a hotel where we could sleep for one hour and then come back on the bus to the airport. The flight in the morning was delayed again and I think we eventually flew around 11.30am on the 24th. We were meant to fly at 22.50 the night before. When I tried to make my claim for compensation it wasnβt working on their website. It took months of emails back and forth until I could finally make my claim which was then rejected.- Sevilla-Barcelona
- Economy
Daniel V
Verified | Aug 15, 2025Venice-Barcelona
Economy
Strike
THEY CANCELLED THE FLIGHT AND DIDNT GIVE US ALTERNATIVE FLIGHT UNTIL 5 DAYS LATER, WE STAYED AT A FRIEND PLACE SO THEY ONLY COMPENSATED US WITH SOME FOOD AND TRANSPORTATION FOR 149 EUROS- Venice-Barcelona
- Economy
Rod E
Verified | Aug 15, 2025Economy
I have intellectual disability
I have had two brain seizures from December 2023 and November 2024. I showed my discharge letters to Vueling desk and booked a flight mentioning my neurology issue of having 2 x tonic-clonic brain seizures in the last 18 months. And I required a aisle seat or a seat at front of the plane. This was not appreciated and I suffered for the whole of the flight. It was also very dangerous. I require this to be looked into as it happened on another flight with Vueling at around the same time this year. I presented a letter- Economy
- Loss: β¬5000
- Desired solution
David H
Verified | Aug 13, 2025Sevilla-London
Economy
Strike
we were told it was cancelled while we were waiting at gate, after the time boarding was supposed to be opened. The staff didnt seem to know what was happening and I then had to wait at the check-in desk for information. There I accepted a flight 3 days later with the same company for no extra cost- Sevilla-London
- Economy
Mamata K
Verified | Aug 12, 2025Amsterdam-Barcelona
Economy
I was booked on flight VY8301 from Amsterdam to Barcelona, scheduled to depart at 10:00 AM. I was denied boarding for this flight and subsequently rebooked on a later service departing at 9:00 PM. This replacement flight was further delayed by approximately one hour, causing my arrival in Barcelona to be around midnight. As a result, I was forced to spend the entire day in the airport, incurring both financial and non-financial losses. Specifically: I lost one nightβs hotel payment in Barcelona, which was non-refundable. I lost an entire day of my planned vacation, unable to use my accommodation or enjoy the activities I had arranged. Given the circumstances, I am requesting compensation under applicable passenger rights regulations for both the denied boarding and the extended delay, in addition to reimbursement for my hotel loss.
- Amsterdam-Barcelona
- Economy
Tsz Yeuk C
Verified | Aug 12, 2025Amsterdam-Barcelona
Economy
No reason given
I bought a flight on Trip.com, and about six hours before departure, I suddenly received a notification that my flight was canceled. My app showed that they didn't offer me a free flight change, and I had to pay more to change to another flight.- Amsterdam-Barcelona
- Economy
Kathryn K
Verified | Aug 11, 2025Economy
damage baggage
I am writing to formally complain about the handling of my damaged luggage claim following my flight from Florence to Gatwick with Vueling. β’ Flight Number: VY6208 β’ Date of Travel: 19th July 2025 β’ Booking Reference: BOOKED THOUGH BA- J6UZ26 β’ Baggage Tag Number: 0 030 VY 602022 / PP76VH Upon arriving home to Gatwick after my holiday in Florence, I discovered that my checked luggage had been damaged during the flight. I reported the damage at the airport immediately, and a Property Irregularity Report (PIR) was completed by the ground staff at Gatwick. Despite having taken the correct steps at the time, I have since been informed that because I did not follow up within seven days, I am now not entitled to compensation. This is both unfair and contrary to how a responsible airline should treat its passengers. Why your rejection is unacceptable: 1. I acted promptly and properly by reporting the damage at the airport β this should have been enough to begin your claims process. 2. The seven-day rule, if applied strictly, fails to account for the fact that I had already notified your staff immediately. 3. I have now incurred loss and inconvenience through no fault of my own, and your current stance leaves me with no support or compensation. I have since reviewed multiple passenger rights resources, and it is clear that customers are entitled to a resolution when their baggage is damaged, provided they act in good faith β which I did. It is unreasonable to deny a claim based on a technicality, especially when you were made aware of the issue on the day of arrival. I request that Vueling: β’ Reopen my claim for compensation or repair of my luggage β’ Acknowledge that I complied with the requirement to report damage in a timely manner β’ Provide an explanation of your decision in writing, including the exact policy or regulation being applied If I do not receive a fair and prompt resolution, I will escalate the matter to: β’ AviationADR (your alternative dispute resolution body) β’ The European Consumer Centre (ECC) for cross-border airline complaints Please confirm receipt of this complaint and advise on next steps. I have included relevant documentation below. Yours sincerely,- Economy
- Loss: β¬1300
- Desired solution
Stephen H
Verified | Aug 9, 2025Bilbao-London
Economy
No reason given
Had to pay 200 Euros for a taxi from San Sebastian to Bilbao airport as there were no buses. Georgia didn't even get the same flight as me home. I got home very late on Sunday, train times were inconvenient, I had a lot of work to do on Sunday which I couldn't get to until very late. Time spent out trying to get Vueling to be reasonable over the phone and via email. Airline rejected a claim as they said that I got on one of their flights later (4 hours and 20 minutes later) There was no other way of getting home than that flight; rock and a hard place. Case number 11234316 I spoke to a rep/apparent manager called Vesa at Vueling 'customer services' who confirmed I only received notification on the 25th June through an apple device (my mobile phone). His manner was horrific, he pretended that he couldn't hear me at times in the call and hung up on me without reason. Call from Vesa came on a returned inbound call from +34 931 220 547 @ 8.49pm. I emailed mobile.support@vueling.com on a couple of occasions (18.07.25 & 02.08.25) without response on.- Bilbao-London
- Economy
Danny D
Verified | Jul 30, 2025Barcelona-London
Economy
Technical problems
They had to change planes due to technical issues. I missed worked the next day and had to book a hotel to stay when I got back to Gatwick- Barcelona-London
- Economy
Mariana B
Verified | Jul 23, 2025Economy
Delayed luggage
JMKVY13301 NPTCKE Delayed luggage! Almost 3 days without my luggage in Mykonos. AirTag shows it is at Fiumiccino airport! In urgent need of my MEDICINES and eyes LENGHT!!! Vueling has destroyed my trip because of that! Please send my luggage URGENTLY to MYKONOS! There is no phone I can contact anyone from Vueling. I beg to get my lugagge still today please- Economy
Stergios Z
Verified | Jul 21, 2025Athens-Barcelona
Economy
No reason given
The flight from Barcelona to Athens was also changed but they informed us at the 10th of June. I called them in order to change the outbound flight, because they automatically moved it at 4 in the morning without letting ud know and then they told us that the flight was cancelled! They changed both our flight to our preferred times, but I was never informed about the change either through email or the app.- Athens-Barcelona
- Economy
Sidda Naresh A
Verified | Jul 13, 2025Barcelona-London
Economy
Weather conditions
We arrived at Barcelona El Prat Airport (BCN) at approximately 16:30 on July 12, 2025. Upon attempting to check in, we were informed that our flightβVueling flight from Barcelona (BCN) to London Heathrow (LHR), scheduled for 18:40βhad been cancelled. No boarding passes were issued for the cancelled flight. We were informed that the cancellation was due to adverse weather conditions. After standing in the queue for nearly four hours, we were finally rebooked on an alternative flight from Barcelona to London Gatwick (LGW), scheduled for July 14, 2025, at 08:45. Boarding passes for the new flight have been provided and uploaded as part of this claim. Vueling arranged hotel accommodation and transport between Barcelona Airport and the hotel during the extended delay. However, this unexpected delay caused significant disruption to our plans: Both I and my spouse missed work on Monday, July 14, resulting in a full day of lost pay for each of us. Our child missed a day of school, which required us to provide additional justification for the absence. We incurred extra travel expenses traveling from London Gatwick to our originally intended arrival point, London Heathrow. No voucher provided or didn't ask to sign anything.- Barcelona-London
- Economy
Andreea T
Verified | Jul 10, 2025Barcelona-Amsterdam
Economy
No reason given
Our disrupted flight caused major inconvenience, particularly at work. Due to the unexpected delay, we were forced to take an additional day off and fly back only on Friday evening, which was approximately 22 hours after our original departure time. At the airport, a Vueling representative informed us that we would be eligible for compensation covering additional hotel costs, meals, and monetary compensation due to the significant delay. However, when we followed up with Vueling from home, we were toldβwithout any explanationβthat we were not eligible for any compensation. This delay not only disrupted our travel plans but also had a financial and professional impact, as we incurred unplanned expenses and work-related consequences. We are requesting appropriate compensation in accordance with our passenger rights. Thank you.- Barcelona-Amsterdam
- Economy
Rita D
Verified | Jul 5, 2025Athens-Alicante
Economy
Problems at airport
I arrived late in Barcelona for my connection and missed my transfer. I ended up in BCN airport between 15:30-23:30 because the new flight was also delayed. So 8 hours in the airport.- Athens-Alicante
- Economy
Edwina H
Verified | Jun 22, 2025Bilbao-Malaga
Economy
Weather conditions
We never arrived in Malaga and had to overnight in Barcelona and then flew into another airport which was 3 hrs away.- Bilbao-Malaga
- Economy
Teresa M
Verified | Jun 11, 2025Bilbao-Barcelona
Economy
Successful claim
No reason given
Flight was delayed by 3 hours and 40 minutes without any explanation. Flight departed just a few minutes before midnight and arrived in Barcelona in the wee hours of the morning.- Bilbao-Barcelona
- Economy
- Successful claim
Brian S
Verified | Jun 5, 2025Barcelona-Brussels
Economy
Successful claim
No reason given
I did not recieve my lost luggage until 17:45 on Monday May 26 (P.I.R. Code: BRUVY18766) which is more than 24 hours after my flight landed. I was in Liege attending a conference this week (https://www.ocean-colloquium.uliege.be/cms/c_14229949/en/international-liege-colloquium-on-ocean-dynamics?id=c_14229949). I needed to purchase appropriate clothes to attend the conference on Monday, since I arrived from Barcelona in shorts, sandals and a t-shirt. Therefore when my luggage did not arrive on Monday morning, I was forced to purchase pants, a shirt, belt, shoes, underwear and a jacket ( total is 232.01 euros). The reciepts are attached. Please let me know if you have any questions. I contacted the airline and they claimed it was delivered within 24 hours, which I proofed was incorrect - I have emails from the delivery service and a screenshot of their app confirming the time of delivery.- Barcelona-Brussels
- Economy
- Successful claim
Petr S
Verified | Jun 3, 2025Santiago-Prague
Economy
Successful claim
No reason given
V 02:53 22/05/2025 jsem obdrzel email o zruseni letu. Byl mi nabidnut nahradni let, ale az 24/05/2025. Byl jsem tedy nucen zakoupit jine letenky, abych se dostal do Prahy. Vueling mi nabidl pres email refundaci letu, se kterou jsem souhlasil. Do dnesniho dne vsak zadne penize vrΓ‘ceny nebyly. Do cilove destinace jsem prijel asi o 3 hodiny pozdeji.- Santiago-Prague
- Economy
- Successful claim
Marie L
Verified | May 31, 2025Paris-Lisbon
Economy
Successful claim
No reason given
Our flight was canceled on the day of departure. We were offered rebooting options but this cut short our 3 day trip by half a day and we had to incur an extra 36 euros in Uber fees (new departure from CDG instead of Orly). Also, we had to sit separately on the plane and on middle seats.- Paris-Lisbon
- Economy
- Successful claim
Sofia V
Verified | May 26, 2025Paris-Cairo
Economy
No reason given
For starters, the flight was around 11:30am and we ended up leaving 3 hours and something later. I was 6 months pregnant at the time, which obviously made the whole experience extremely uncomfortable. And that was already a fact before we were forced to land in Rome Fiumicino because of an active threat. We were told nothing at all the whole time we were parked on the tarmac and we were told or explained NOTHING after the Italian police came in to forcefully remove the suspect. We were held in the aircraft for an hour and a half, obviously all our nerves were recked and we still were given no answers at all and by then the crew was starting to be really rude. After all that we had no one from the airline to help and the people at the airport had to stand up for them and help. We were waiting for answers and another plane for around 2 hours and a half and by the time the plane arrived to get us it was really late and everything was closed. This might be a good time to recall I was 6 months pregnant at the time and was extremely tired because what was supposed to be a 4 hour flight had already turned into a 12 hour journey that hadnβt at all ended. We eventually landed in Cairo at around 5am the next day and obviously we were all exhausted. We ended up loosing a whole day of our trip.- Paris-Cairo
- Economy
Luis Rodrigo A
Verified | May 26, 2025Paris-Cairo
Economy
No reason given
First, they delayed the flight, and when we finally took off from Paris, the flight was diverted in Rome (FCO) because there was a terrorist threat, we had to stay in Rome for about 6 extra hours, until we where able to board again the plane, I wrote to the airline to make a claim but the answer was denying any compensation- Paris-Cairo
- Economy
Taha A
Verified | May 19, 2025Paris-Oujda
Economy
Technical problems
Claim Summary β VY8005 Delay on 3 May 2025 Dear AirAdvisor Team, I am submitting a claim for compensation and reimbursement due to a significant delay on Vueling flight VY8005 from Paris Orly (ORY) to Barcelona (BCN) on 3 May 2025, under reservation number SEB9XL. Flight Delay Details: Scheduled Departure: 06:30 AM Scheduled Arrival: 08:10 AM Actual Arrival: 16:25 PM Delay Duration: Approximately 8 hours Due to this delay, I missed two independently booked connecting flights and ultimately arrived at my final destination, Oujda, a full day later. Missed and Rebooked Flights: Missed: Ryanair flight FR3146 (Booking Ref: OV5GKA) Route: Barcelona to Oujda Departure: 10:35 AM I was still in Paris when this flight departed. Missed: Air Arabia flight 3O 376 (Reservation #: 88553698) Route: Barcelona to Nador Departure: 17:30 PM Despite being a later option, I landed at Terminal 1 at 16:25 and could not reach Terminal 2 before boarding closed. Rebooked and Taken: Ryanair flight FR2233 (Reservation #: DQ7BHM) Route: Barcelona to Nador Departure: 20:20 PM Successfully completed this journey. At both Paris Orly and Barcelona airports, Vueling agents advised me to proceed with my travel and request compensation and reimbursement afterward. Compensation and Reimbursement Requested: 1. EU Compensation (β¬250): Under EU Regulation 261/2004, for an intra-EU flight delayed over 3 hours and exceeding 1,500 km, I am entitled to β¬250. 2. Reimbursement for Missed/Rebooked Flights (β¬241.36): Ryanair FR3146: β¬14.99 (missed) Air Arabia 3O 376: β¬55.38 (missed) Ryanair FR2233: β¬170.99 (rebooked and taken) Total: β¬241.36 Summary of Itinerary Impact: VY8005 (ParisβBarcelona): 8-hour delay FR3146 (BarcelonaβOujda): missed 3O 376 (BarcelonaβNador): missed FR2233 (BarcelonaβNador): rebooked and completed All supporting documents (boarding passes, receipts, confirmations) are available and can be provided upon request. Thank you for handling this claim.- Paris-Oujda
- Economy
Hind M
Verified | May 18, 2025Lisbon-Paris
Economy
Successful claim
Problems at airport
I am working tomorrow and when they canceled the flight I didnβt receive a phone call or message. I only got an email which didnβt deliver to me as I was outside in Lisbon. I couldnβt plan things accordingly and will be missing meetings tomorrow and will have to pay for an uber from the airport to my home to get my laptop.- Lisbon-Paris
- Economy
- Successful claim
Kara R
Verified | May 14, 2025London-Barcelona
Economy
Successful claim
No reason given
We were not given any additional information other than on the board and through email. We were not offered any drinks or food over the period of time or provided with any information regarding our rights.- London-Barcelona
- Economy
- Successful claim
Alfredo JosΓ© V
Verified | May 14, 2025Barcelona-Zurich
Economy
Technical problems
My original scheduled arrival time in Zurich was 8:55 AM on 2025.05.14. The flight experienced multiple delays: * Initially, there was a short delay at Barcelona. * We were then informed of a technical issue with the aircraft's hand brake. * This necessitated a change to a different aircraft. * After boarding the replacement aircraft, there were further delays before departure. The aircraft doors at Zurich Airport (ZRH) were finally opened upon arrival at 11:58 AM on 2025.05.14 This resulted in a total delay in arrival of 3 hours and 3 minutes (11:58 AM actual arrival vs. 8:55 AM scheduled arrival). No care was provided by the airline. This disrupted my normal work schedule, so having impact in my professional life. I believe this delay qualifies for compensation under EU Regulation 261/2004, as the final arrival was more than three hours later than scheduled, and the delays appear to stem from operational and technical issues within the airline's responsibility.- Barcelona-Zurich
- Economy
Soumyadeep G
Verified | May 14, 2025Barcelona-New York
Economy
Successful claim
No reason given
I am writing to formally request compensation under EU Regulation 261/2004 for the cancellation of flight VY9797 (also marketed as IB2627) scheduled on 13 May 2025, from Barcelona to New York. Although I booked my ticket through LEVEL, I was informed by customer care that the flight was operated by Iberia, making Iberia the operating carrier responsible for compensation under EC 261. I was notified of the cancellation with less than 14 days' notice, and I was not offered a suitable alternative or re-routed in time. There was no indication that the cancellation was due to extraordinary circumstances outside the airlineβs control. Given the flight distance (over 3,500 km), I am requesting the standard compensation amount of β¬600 in accordance with Article 7 of EC 261/2004. I would also like to note that, due to this disruption, I was compelled to cancel an important professional meeting in New York on the afternoon of May 14, which had been scheduled well in advance.- Barcelona-New York
- Economy
- Successful claim
Alexander L
Verified | May 7, 2025Barcelona-Florence
Economy
Technical problems
I am formally requesting compensation for a one-way flight that was significantly delayed and involved the total loss of my checked luggage. Scheduled Arrival: 8:25 AM Actual Arrival (at gate): 11:20 AM β 2 hours and 50 minutes late Cause Stated by Airline: The pilot informed us that the aircraftβs software had not been updated in time before our flight. Care Provided: None. We received no food, water, or communication assistance during a delay of nearly 3 hours spent sitting on the plane. The entire journey was meant to be under 1.5 hours. Inconvenience Caused: We missed our ride; family members waiting for us had to leave to attend a wedding (where my husband and I were to serve as best man and maid of honor). We were forced to rent a car at our own expense to reach the destination. I missed a final interview with a pharmaceutical company due to the delay. Our luggage was never returned. It contained all my essential items including prescription medicine, clothing, shoes, and toiletries. We had to cancel all plans to spend the day replacing everything out-of-pocket. Despite being told by a customer service representative (which I have recorded) to buy what we needed and seek reimbursement, the airline has refused to fully reimburse us. This incident caused serious financial and personal damage, including lost job opportunities and missing an irreplaceable family event. I am seeking full compensation under applicable passenger rights regulations for both the flight delay and permanent loss of baggage.- Barcelona-Florence
- Economy
Nigel H
Verified | May 6, 2025Economy
Challenged about carry-on
Yet again endeavouring to check in online as a premium customer I am being I am assigned to group 3 and restricted to an underseal bag which means I am unable to access fast track security and denied priority boarding as well as being challenged about my carry-on luggage. I have been traveling with your company on a weekly basis for over 6 years and thus fail to understand why this has been occurring in the last month. As a premium member your own policy states priority boarding and allowance for a cabin bag so could you please address this discrepancy. Your prior response that I go to the check in desk of the airport is not helpful when I fly over 90 times each year with your airline. Additionally on a previous trip leaving Gatwick for Barcelona when I did go to the check in area I was told there is no dedicated desk for Premium members and I would have had to join a 45 minute queue. I find this wholly unacceptable and would like to know what measures you will be undertaking to rectify this.- Economy
Ghulam S
Verified | Apr 27, 2025Malaga-Barcelona
Economy
No reason given
Our flight was scheduled for us to leave at 6:30, it got delayed till 9:30, we didnβt set off from Barcelona till around 9:45, we was messed around with the gates etc which was such a hard and long day, we had our transport booked for the original time which ended up really causing a disturbance as they couldnβt do anything about it to, we then had to spend extra money in the airport for breakfast etc and just waited for over 3hrs- Malaga-Barcelona
- Economy
Sultan M
Verified | Apr 21, 2025Malaga-Barcelona
Economy
No reason given
We ended up missing our business meeting due to us not landing in Barcelona on time, the meeting got rescheduled which meant we had to re arrange all accommodations and flights, which cost us a lot more- Malaga-Barcelona
- Economy
Siham B
Verified | Apr 20, 2025Ibiza-Paris
Economy
No reason given
we board in the plane they have us inside the plane for more than 3hrs i had argue with attendant i have asthma i couldnβt breath was horrible experience- Ibiza-Paris
- Economy
Katherine T
Verified | Apr 19, 2025Economy
Lost luggage
Paid $525 euros for 3 luggages. When I arrived to Madrid, one of the luggages never arrived. I was asked to create a case #10041604. I tried contact vueling many times for compensation as I had to purchase personal hygiene products and clothing while in Madrid. I was told to wait 21 days for a solution and after 21 days I was given $355 euros. However the items in my luggage are worth more and have proof of receipts of items purchased in Europe. Looking to get compensated for the lost items and money spent for the lost lugggage.- Economy
- Loss: β¬2000
- Desired solution
Refund
Marina A
Verified | Apr 8, 2025London-Aviles
Economy
No reason given
Flight cancelled at the airport last minute after having been delayed for 4 hours. We lost our hired car booking as we were taking it from Oviedo to Bilbao. Due to last minute, we couldn't even get a partial refund for the car as it was too late. We then bought new flights to Bilbao and had to pay for an extra hotel night due to not being able to come back to Oviedo to stay at our friend's house- London-Aviles
- Economy
Jose Carlos F
Verified | Mar 31, 2025La Coruna-London
Economy
Technical problems
We had to wait at the airport for hours before the flight was confirmed as cancelled. My father came to pick me up from the near city of Lugo (100Km) where we arrived at 1.30am. The airline offered me a flight on Saturday with a stopover in Barcelona and a total duration of more than 12hrs. As I was wondering the next day, I had to change my schedule to adapt to the circumstances. My wife had to cancel meetings and stay at home in order to do ours daughter school runs. I had to cancel appointments with friends and delay everything two days.- La Coruna-London
- Economy
Sylwester R
Verified | Mar 18, 2025Sevilla-London
Economy
No reason given
We arrived at Gatwick Airport on 12/03 at around 3pm. The airline notified us 30minutes after the initial departure from Seville on 11/03 at 21.30 that the pilot was unwell and we will have to return to Seville. After we returned they notified us that the airline will try to arrange for another pilot to take over the flight. After we went through the passport check after another 30minutes to 1hour (which was already 1.5hours after the initial departure time) we were notified that we would be unable to fly out on that evening. We were offered transport to and accomodation at a hotel for the night as well as a ticket for the following day. Both myself and my husband lost a day of work as we had to take the day off. In the process of all of this we were tired and stressed. We left our passports in a passport bag on the table while eating our breakfast at the hotel restaurant which subsequently ended up being stolen. We had to take a taxi to the police station to report this. Luckily while there we were notified that the passports were found and we could pick them up at the airport. We took another taxi to the airport. We missed the rescheduled flight following morning due to the passports being lost. The airline did book tickets for another flight for us however we spent over 82 euros on the taxis. This whole experience was extremely stressful and as much as we feel that the airline did everything they could in the moment to make up for the inconvenience we both lost substantial amount of money and peace of mind. We both returned from the break extremely stressed and tired. We were hoping to regain our energy while away but unfortunately on this occasion it was not possible.- Sevilla-London
- Economy
Sylwester R
Verified | Mar 18, 2025Sevilla-London
Economy
No reason given
We arrived at Gatwick Airport on 12/03 at around 3pm. The airline notified us 30minutes after the initial departure from Seville on 11/03 at 21.30 that the pilot was unwell and we will have to return to Seville. After we returned they notified us that the airline will try to arrange for another pilot to take over the flight. After we went through the passport check after another 30minutes to 1hour (which was already 1.5hours after the initial departure time) we were notified that we would be unable to fly out on that evening. We were offered transport to and accomodation at a hotel for the night as well as a ticket for the following day. Both myself and my husband lost a day of work as we had to take the day off. In the process of all of this we were tired and stressed. We left our passports in a passport bag on the table while eating our breakfast at the hotel restaurant which subsequently ended up being stolen. We had to take a taxi to the police station to report this. Luckily while there we were notified that the passports were found and we could pick them up at the airport. We took another taxi to the airport. We missed the rescheduled flight following morning due to the passports being lost. The airline did book tickets for another flight for us however we spent over 82 euros on the taxis. This whole experience was extremely stressful and as much as we feel that the airline did everything they could in the moment to make up for the inconvenience we both lost substantial amount of money and peace of mind. We both returned from the break extremely stressed and tired. We were hoping to regain our energy while away but unfortunately on this occasion it was not possible.- Sevilla-London
- Economy
Maria S
Verified | Mar 17, 2025Barcelona-Lisbon
Economy
I am writing to express my deep dissatisfaction with my recent experience with your airline and to request a refund of the β¬279 that I was charged for a name change on my outbound flight. Although I paid this amount due to the urgency of my trip, I find it completely disproportionate that a simple passenger mistake is penalized with such an excessive fee. However, what makes the situation even worse is that on my return flight, Vueling made a mistake that directly impacted my schedule and caused me significant professional harm, as we were forced to leave the plane due to a malfunction, leading to a delay of over two hours. It is neither logical nor fair that the airline charges exorbitant fees for a passengerβs mistake, yet when the mistake is on your part, there is no compensation. This reflects a lack of fairness and responsibility toward your customers. Given the inconvenience caused, I believe that the least Vueling can do is refund the β¬279 that I was previously charged. I look forward to your prompt response so I can provide my account details for the refund. I trust that you will handle this situation with fairness and professionalism. Best regards, MarΓa
- Barcelona-Lisbon
- Economy
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