Vueling Airlines complaints: comments, page 6
402 comments
Mateusz K
Verified | Mar 15, 2025
Tenerife-Granada
Economy
Weather conditions
My flight was originally scheduled to arrive in Granada at 19:25; however, it was unexpectedly diverted to Seville, where we landed at 20:25. After a delay of approximately one and a half hours, we were provided with a bus transfer to Granada, ultimately arriving at around 01:20 a.m. Upon arrival in Seville, we were informed that taxis would be available at Granada Airport; however, none were present when we arrived at, closed by then, airport, requiring us to arrange transportation independently. As a result, we had to wait an additional 40 minutes for a taxi to arrive. The cost of a taxi was β¬73, for which I have retained the receipt. Ultimately, I arrived at Granada Airport nearly six hours later than originally scheduled. Pursuant to Regulation no 261/2004 of the European Parliment and other with applicable passenger rights regulations, I request a compensation of β¬400, as the flight was over 1500 km long, and I have arrived at my destination over 3 hours late. Additionally, I request reimbursment of additional taxi costs I had to defray in relation to the delay.
- Tenerife-Granada
- Economy
Carmen Ines G
Verified | Mar 12, 2025Buenos Aires-Barcelona
Economy
Successful claim
Technical problems
Flight was cancelled 1 day before departure for technical reasons. Airline (Iberia/Level/Vueling) doesn't want to help and keeps avoiding the responsibility and ignores all the compensation requests even after citing EC Regulation 261/2004 of the European Parliament and of the Council. Really frustrating situation and a complete waste of time.- Buenos Aires-Barcelona
- Economy
- Successful claim
Agnieszka P
Verified | Mar 11, 2025Tenerife-Granada
Economy
Weather conditions
Our flight was originally scheduled to arrive in Granada at 19:25; however, it was unexpectedly diverted to Seville, where we landed at 20:25. After a delay of approximately one and a half hours, we were provided with a bus transfer to Granada, ultimately arriving at around 01:20 a.m. Upon arrival in Seville, we were informed that taxis would be available at Granada Airport; however, none were present when we arrived, requiring us to arrange transportation independently. As a result, we had to wait an additional 40 minutes for a taxi to arrive. Due to the significant extension of my journey, I had to purchase food at the airport. I have retained the receipt for this expense. Ultimately, I arrived at Granada Airport nearly five hours later than originally scheduled. The airline didn't provide any care, such as food or water. We were left outside in Granada airport, which was closed for the night, and we had to wait outside during a cold night. Because of the delay, I had to cancel a scheduled meeting. Moreover, I was moving out of my flat the next day, and because of the delay, I had less time for that.- Tenerife-Granada
- Economy
John H
Verified | Mar 10, 2025Bilbao-London
Economy
Problems at airport
The flight scheduled for 13.50 22/11/2024 was cancelled after 5 hours at the airport - All they sent me was an email offering to fly me to Barcelona at 22.55 to arrive by 00.05 (no hotel offered) and I could fly out the Saturday morning at 07.40 to arrive the 23/11/2025 at 09.10. I have not been offered any compensation nor even the cost of my return journey which they never provided.- Bilbao-London
- Economy
Manuel Alejandro C
Verified | Mar 6, 2025London-Santiago
Economy
Weather conditions
The airline didn't provide me or any of the other passengers why the flight was being cancelled; they just showed us that our flight had been rescheduled to the following day (Dec. 30). It was then rescheduled again to Dec. 31. I had to miss spending time with my parents due to this inconvenience. I have contacted the airline to request a refund for my tickets and have since contacted them two times to ask for an update on the status of my claim. Each time I've been told that my claim is being escalated, but then nothing happens.- London-Santiago
- Economy
Omar C
Verified | Mar 4, 2025Banjul-Barcelona
Economy
Problems at airport
A passenger woman gave Birth to a baby girl on flight just an hour after the flight lifted Banjul International Airport with all passengers including myself for direction or destination Barcelona Spain. Due to that incident the flight made a U turn back to the Gambia and finally we are told the flight is cancelled for that and we will are told that the flight will will take our flight will take place the next day for Barcelona Spain.- Banjul-Barcelona
- Economy
Omer K
Verified | Mar 3, 2025London-Barcelona
Economy
No reason given
I have contacted them. They said I am not entitled to get a compensation as the flight delay in total was below the time limit. However, by the time they opened the doors -which is the law- the delay was already above the threshold. Also, because we landed after midnight, I wasn't able to collect my car rental as the office was closed. Also, I wasn't, able to drive to my friend's airbnb which was out of the town, so I had to find a hotel for the night. Proof for uber, airport food and hotel costs are attached. Please see my communication attempts with the airline above. They left my latest mail unanswered.- London-Barcelona
- Economy
Susan D
Verified | Mar 3, 2025Economy
Departure gate change caused missed flight.
At departure gate listed on Vueling App well in advance of departure. No gate boards anywhere once you left central part of airport and in central airport gate not available until very close to boarding time. The departure gate was changed from 42 to 43 on same concourse but the change was not announced in any way that we could hear it just 1 gate away causing us to miss plane. We had long process to rebook to later flight two hours later and were charged full price for the second set of tickets. Had to get luggage at baggage claim, go to customer service, recheck in and go through security again.- Economy
Paul D
Verified | Feb 7, 2025Amsterdam-Barcelona
Economy
Technical problems
Flight was delayed for 2 hours then we boarded and were further delayed due to technical maintenance after we boarded the plane and we sat on the plane for another while.- Amsterdam-Barcelona
- Economy
Rishi S
Verified | Jan 30, 2025Barcelona-Rome
Economy
Weather conditions
Flight was cancelled without cause; needed to buy another ticket to get back for a meeting next day; arrived home at 5 AM the next day and had meetings at 9 AM.- Barcelona-Rome
- Economy
Graham M
Verified | Jan 30, 2025Barcelona-Rome
Economy
Weather conditions
Upon cancelling the flight Vueling offered an alternative flight the following day which was unacceptable. There was another Vueling flight later the same day which did depart and was not full. Vueling provided no information about how i was supposed to stay overnight or what I was entitled to related to the delay. It was rainy on that day but only a small number of flights were cancelled all other flights left a bit late. As I could not wait until the following day I purchased another ticket with Ryan Air. Due to further delays I arrived in Rome at around 4 am the following day. I do not currently have the receipt for that flight as it was purchased by a colleague but I can obtain it if required. I completed the on line claim for a refund following the link in the email they sent cancelling the flight. I received no response at all to that claim. I later submited a claim for compensation and was told I was not eligible due to the cancellation being weather related. A colleague on the same cancelled flight has received a full refund.- Barcelona-Rome
- Economy
Lee F
Verified | Jan 28, 2025Manchester-Bilbao
Economy
Weather conditions
I was told I wasn't entitled to compensation as the delay/cancellation was due to weather out of their control. They also lost my case after I finally arrive on the rescheduled flight and had to wait 4 day to get it back was due to arrive Thursday evening - finally arrived Friday evening - I was unable to return certain purchases I had made within the deadline due to my late arrival so also lost money in that way.- Manchester-Bilbao
- Economy
Carmen A
Verified | Jan 21, 2025Tenerife-Barcelona
Economy
No reason given
7am Flight delayed at first 1.5h, then 1h more, eventually didnt leave until 10am. Got a 6eur food voucher, nothing more. Airport workers didnt know what caused the delay nor when we would be leaving, which was extremely stressful because I had a connecting flight at 16.20, but veryvery luckily made it- Tenerife-Barcelona
- Economy
Yongmei W
Verified | Jan 14, 2025Palma de Mallorca-Barcelona
Economy
Successful claim
Problems at airport
We delayed the following flights. All flights from Barcelona to Paris and Paris to Johannesburg were rescheduled and postponed and the rescheduling fee was paid.- Palma de Mallorca-Barcelona
- Economy
- Successful claim
Neil J
Verified | Jan 13, 2025London-Malaga
Economy
No reason given
I tracked my plane all day on FlightRadar 24. It made 2 trips only. London to Fuerteventura and back Then to Malaga and back to London The 1st flight, Fuerteventura and back to London was on time, the early morning fog in London did not delay it at all. Then the later flight was suddenly delayed by 3hrs and 3 minutes with no explanation or apology. This cannot be due to the fog in London during the early morning- London-Malaga
- Economy
Adrian P
Verified | Jan 10, 2025Aviles-London
Economy
Successful claim
No reason given
Flight wsa almost 5 hours late, and we were not informed on time. The plan had yet to leave the origin airport, and they knew it will arrive with delays, but they failed to notify us in time so we had to stay for 5 additional hours in the airport myself alone with my 3 years old child- Aviles-London
- Economy
- Successful claim
Timea M
Verified | Jan 8, 2025Bilbao-London
Economy
No reason given
Airport staff not very helpful, was not clear where to go for help or what to do. We were not told which hotel to go to. Communication was very poor. I arrived to my final destination the next day. Airline did not inform us what was going on. There were news reporters as well broadcasting live. The airline provided overnight stay and a meal- Bilbao-London
- Economy
Bethan H
Verified | Jan 8, 2025Economy
Seville Airport.
Good Evening I have recently flew with Vueling from Gatwick to Seville and return from Seville to Gatwick. Flight number VY6015, VY34EM. On my return flight back to Gatwick whilst boarding I was advised that mine & the second passengers hand luggage bag was too big to which I was shocked as this was the exact luggage we had when we first travelled to Seville on 04/01/25. On my flight to Seville the Vueling boarding staff did not question our luggage whatsoever and we were let on the plane and had a pleasant flight. On our return flight, a member of staff went around the queue of people to check our bag sizes and our bags were not picked out to say they were too big. However, when we arrived to the boarding desk to physically board the plane, it was then we were told our bags were too big. We were then demanded to pay a fee for having bags too big to which I queried with the staff as I was confused to why we were now being charged as firstly, this was the same luggage we had when we first flew with Vueling to Seville and secondly, why did our bags not get picked up when the member of staff was checking everyone in the queue? The staff seemed rushed and unorganised and were quite frankly rude and very unprofessional as I was trying to explain my point however was just being shoved with a card holder in my face and was being loudly spoken to in front of a queue of people saying that βwe donβt make the rules, you have to pay and we will put luggage in the hold or you canβt flyβ. I then said I do not want to put my luggage in the hold and that my luggage meets all the requirements, I also made the 2 members of staff aware that we had flew with Vueling 3 days ago with the exact same luggage. One of the staff members then put her hands in the air and walked off. I said I will be raising a complaint to which the the second member of staff said βI can let you on with it now but you still have to pay. If you donβt raise a complaint we can keep your luggage in cabinβ to which I was even more shocked as surely if my luggage wasnβt acceptable at all for the cabin, there should be no offer to keep it in the cabin. It seemed the staff did not know the correct sizes themselves and just didnβt want a complaint raised and wanted to steal money from me for targets. To save further embarrassment for myself & my partner as we were being spoken to in a completely unacceptable way by Vueling staff and being shouted at whilst along side other passengers, I agreed to pay to amount. As soon as I got on the plane my bag did fit under my seat and no other cabin crew on the flight had an issue with our bags as when they completed take off and landing checks they fit firmly under our seat with no issues. I can provide an attachment of my receipt and my boarding passes for both flights with Vueling. I can also provide a photo of the hand luggage which I was made to pay extra for which was stored safely under the seat in front of me. I except a full refund of the amount I have paid for my hand luggage add on which was Β£52.38 and compensation for the inconvenience and embarrassment me and my partner at the boarding gate. If you are unable to do this, please escalate this to your complaints department and provide me with a complaint reference. If this goes unresolved I will be taking this to the ombudsman and all social media networks as I am aware Vueling were one of the airlines which were fined for charging people for luggage when every person is entitled to a free cabin size luggage(which I had). Kind Regards.
- Economy
- Loss: β¬60
- Desired solution
Quinten D
Verified | Jan 7, 2025Amsterdam-Malaga
Economy
Problems at airport
Earlier this year I had booked my return flight from Amsterdam to Malaga with Vueling, with reservation number LK9DJQ. My schedule was as follows: Outbound flight: Friday July 19th 2024 VY8366, 14:00h - 17:05h Inbound flight: Thursday July 25th 2024 X, 18:45h - 21:55h Friday 19th, there was a global IT systems outage, which delayed and eventually canceled my outbound flight. During this time there where numerous phone calls to Vueling's service center, where I was constantly referred to the app. The Vueling app was not working and would not allow me to make changes or rebook my flight. The night of 19th on the 20th I received a mail from Vueling with the following options: a. Full refund b. Alternative booking, provided by Vueling c. The possibility to reschedule my canceled flight to a different date, paying only the difference With this, Vueling had also provided an alternative flight, with the following schedule: Outbound flight: Malaga to Amsterdam Thursday July 25th 2024 VY8367 Inbound flight: Amsterdam to Malaga Friday July 26th 2024 VY8364 In this new schedule, the outbound and inbound flight had been switched. I tried to reach the Vueling service center, but they were not available or referred me to the app. Since this new schedule was in conflict with my original return itinerary, I tried to book my new inbound before the outbound flight, which gave an error in the Vueling app. Therefor, both options b. and c. where unavailable for me. I could not make use of the new flight Vueling booked me and also the ability to change my flight to Malaga gave an error in the app. The only choice I was left with was the refund. I finally opted for the refund. Vueling gave me confirmation of the refund and stated that the full price of my original return (546,98 Eur) would be refunded in 7 or more days. On July 29th I received news from Vueling that my refund would not be validated, since the flight had been canceled due to circumstances beyond their control. I would argue that Vueling did not provide me with a reasonable alternative after canceling my flight. Therefor, Vueling is still liable for refunding my canceled flight, compensating me for the full 546,98 Eur.- Amsterdam-Malaga
- Economy
Daniella D
Verified | Jan 5, 2025Paris-London
Economy
Weather conditions
Me and my partner both lost a days money on the Monday the 30th as was meant to be back at work. More cost on drinks and foods There was a lack of communication when flight for cancelled and a long time waiting I the airport waiting for different arrangements- Paris-London
- Economy
Christine M
Verified | Jan 4, 2025Florence-London
Economy
Don't remember
The flight delay caused us both slot of anxiety as we were not told by the airline why there was a delay. They were delayed initially then they got us to board then about 30 minutes later asked us to all disembark! Without explaining why. They then had confined to the gate area and only because we all complained did they allow us to go and get water from the cafe outside the gate - the water dispenser in the gated area was not working ! They kept them changing the times of when we were to fly - approx 3 times they changed the times and always with a vague statement of we will be leaving βAROUNDβ such and such time! The staff of Vueling at the gate were not even making any general announcements over the loud speaker until we demanded answers! This caused us such enormous stress and anxiety of flying not sure about our safety and no explanations from them! And yet other airlines were flying to London at similar times such as British airways!- Florence-London
- Economy
Eva J
Verified | Dec 31, 2025Barcelona-London
Economy
Don't remember
Flight was delayed over 3 hours with no prior notice until they were boarding, there was no seating or anyone at the gate to give us information and were forced to sit on the floor.- Barcelona-London
- Economy
Katherinr M
Verified | Dec 31, 2025Alicante-Barcelona
Economy
Successful claim
Technical problems
The flight was delayed over 3 hours, interrupting several scheduled meetings and engagements in Barcelona.- Alicante-Barcelona
- Economy
- Successful claim
Claudia K
Verified | Dec 29, 2025Amsterdam-Barcelona
Economy
Here is the letter I wrote to the air line: To Vueling I am deeply dis-satisfied with the service of your airline. And demand full compensation for my flight. It will be for sure the last time, ever -!!!- I booked a flight with Vueling. Yesterday, I hear at 7.00h that the flight is not going to operate. A simple e-mail, no reason, why. 24h of waiting- stress, re-packing, going back and forth to the airport. plus missing out on the time that I was supposed to spend in Barcelona in an event I had invested in. My friend managed to book another place for both of us, the next day. Only with thorough negotiation. Today, we wait to be boarded, and after a delay and some fuss, she and some people board and me and the rest of the passengers get sent away, with very little information. The reason: The aircraft is too small, one emergency exit is blocked and not everybody fits in. Bring an aircraft that is big enough, fully functioning and capable of transporting all the people who put their trust in your company to be taken to their chosen destination!!! What kind of management is this??? Whatever the reason: it's not designed to make clients happy. You offered a flight only at 16.30 on that day, after 36 hours of waiting,- too late for me to board. Due to this messy procedure, my travel to Spain to participate in a personal development program was spoiled. It was useless to show up there in the middle of the process, that I had invested in (640 Euro) and was looking forward too. The least you can do is compensate the full fee for the ticket. Decent would be to offer a free ticket for two people to make up for this mess,- but only under the condition that the flight will operate on time with an aircraft that is in order. Regards, Claudia Kratzheller
- Amsterdam-Barcelona
- Economy
Eveliina R
Verified | Dec 28, 2024Barcelona-Sevilla
Economy
No reason given
I had already left the house, i was in a taxi going to the airport when i got email that my plane had been canceled, when i got to the airport it was full of chaos and i got a message that tomorrow is the next flight i can take, so sadly i had to book a hotel and get ANOTHER taxi to the hotel, mind you all this time i was traveling with two 25kg suitcases and two hand luggages, arriving to the hotel i havent eaten all day so i got some snacks from Lidl. The next day my flight was in the night but had to give my room at 11, i spent the day sitting in the lounge of the hotel, i ate once that day in KFC because i had to save money for the another taxi i had to take to the airport.- Barcelona-Sevilla
- Economy
Claudia K
Verified | Dec 28, 2024Amsterdam-Barcelona
Economy
No reason given
I was in the way to the airport when my travel companion informed me that the flight was canceled. There was no specific reason given for the cancellation . She arranged with them to fly the next day, for both of us Her name is Gudrun MΓΌller and Iβd like her to also receive a compensation.- Amsterdam-Barcelona
- Economy
Kirill K
Verified | Dec 23, 2024Rome-Barcelona
Economy
No reason given
I came to BCN at 02:30 of 23.12.2024. Vueling just apologise by words and didnβt help to get my hotel. I was so tired and hungry.- Rome-Barcelona
- Economy
Stephen C
Verified | Dec 17, 2024Banjul-Barcelona
Economy
Influence by other flights
I had to sleep in the airport until morning as the Airport hotels were full .I was expecting to have a good night's sleep and leave with Jet2 at 1150 but as a matter of urgency I booked a flight with vueling in the morning I just wanted to get home I have a boarding pass for that flight also- Banjul-Barcelona
- Economy
Alexandru Bogdan T
Verified | Dec 11, 2024Barcelona-San Sebastian
Economy
No reason given
The flight got cancelled without any notice and I had to rent a car. Not only that, but the lost my luggage and have not compensated me at all. I arrived at the final destination very late, causing a big inconvenience for the conference I had to attend.- Barcelona-San Sebastian
- Economy
Darrell F
Verified | Dec 10, 2024Barcelona-Los Angeles
Economy
Successful claim
Technical problems
Our original flight was scheduled to leave Barcelona on the 23rd and arrive in LAX at 1800 on the 23rd. When our flight was about to board after we had been in the airport for hours, the gate agent stated that the flight was delayed due to the plane not passing a computer systems check. We were told to stand by. 3-4 hours later, they cancelled the flight when the pilot came on and said they did not trust the plane after an attempted repair. Airline (we booked through Level, but our flight had a VY number) couldn't get us back on another flight for 48 hours. The airline covered the hotel, which was out in the middle of nowhere, almost an hour from Barcelona. We ended up incurring taxi costs and food costs for the day after our flight was scheduled to leave. We were able to get back to the states very late on the 25th using a flight with connections, our original flight was direct. We almost missed the connection due to the short time between and LHR requiring you to go in and out of customs to get from one terminal to another, but we did end up making it to LAX very late in the day after 20+ hours of travel, then had to drive an additional 4 hours to get home. Both of us missed 2 days of work, and had to find days of child care for our 2 children under 18 years old (17 and 7). I actually lost a client at work that I've had for over a decade due to a deal being delayed by the flight delays, which will cost me tens of thousands of dollars over the next few years.- Barcelona-Los Angeles
- Economy
- Successful claim
Darrell B
Verified | Dec 9, 2024London-Florence
Economy
Unknown
The first flight Vy6209 was cancelled due to non availabilty of crew due to exceeding their maximum shift allowance. Vuelling then told our party they had rebooked us on a 9am flight next morning VY6227 However, due to a clerical error by the airline only half the tour group had been booked (surnames M-Z) and I was in the half that wasn't booked! We were told there was an alternative flight for us to Rome and so I checked my bags and passed into departure. However, that flight too was heavily delayed due to inbound bad weather and I spent the night in departure lounge and finally caught the delayed flight at 1000 the following morning. the airline provided nothing by way of refreshments, meal vouchers. It was an awful experience.- London-Florence
- Economy
Roxana G
Verified | Dec 5, 2024London-Bilbao
Economy
No reason given
I was supposed to go to my sister's wedding on Friday evening, and Vueling cancelled my flight without a valid reason. My expenses are around Β£100 for travel and about Β£50 for food. There was no support from the airline. When I checked online with my booking code there was a diffrent flight and I was no aware of it. On the phone no provided online it is imposible to get in contact with the custumer service to talk with.- London-Bilbao
- Economy
Andrew C
Verified | Dec 4, 2024London-Bilbao
Economy
Technical problems
I tried to contact Vueling via their on-line complaints/compensation system, and received no reply or even acknowledgement- London-Bilbao
- Economy
Francesca V
Verified | Nov 29, 2024Paris-Barcelona
Economy
New extralarge luggage damaged - fair reimbursement refused
I declared the luggage damage in airport at arrival. followed all needed procedure the day after. It's a Samsonite XL 4 wheel brand new luggage and the customer service offered me back ONLY 50 euros. I asked informations on where in the contract this was stated - as the law foresee different limits and asked on how escalate. They never replied back- Paris-Barcelona
- Economy
- Loss: β¬450
- Desired solution
Zachary C
Verified | Nov 23, 2024Paris-Alicante
Economy
No reason given
We arrived at the Paris airport (CDG) to find out that our flight to Alicante, Spain had been canceled. We ultimately were booked on a later flight, which was subsequently delayed by almost three hours. We were originally supposed to arrive in Alicante at 1230pm on Fri 11/22/2024, but didnβt make it until 1:15am on Sat 11/23/2024.- Paris-Alicante
- Economy
Rebecca C
Verified | Nov 23, 2024Paris-Alicante
Economy
No reason given
The flight was cancelled, with no explanation. Other flights to a close destination (Barcelona) were still flying, but were full. The airline offered to provide us with a hotel room and booking on another flight the following evening, approximately 36 hours later. We saw there were still flights available for later the same evening online. When asking the airline, they said they were unsure if this flight would also be cancelled and did not want to put us on the flight. We insisted. Our flight out of Paris was then delayed another 2 hours. We arrived at our final destination the following day at 1:15AM. We had a short time at our next destination and were very concerned with the delay. The airline did not seem to care. We are visiting our son, who is currently studying in Spain. This reduced our days with him from 5 days to 4. No amount of money can make up for the lost time.- Paris-Alicante
- Economy
Aleksandra B
Verified | Nov 21, 2024Barcelona-London
Economy
Weather conditions
I arrived to the airport around 10:30am and realised something is wrong when I wasn't allowed to go through the security gate. The security staff informed me the flight was cancelled. I didn't receive any communication from the airline so I went to their desk. They offered to put me on the flight next morning but I needed to be in London this evening, my company had awards ceremony that I wanted to attend. I booked alternate flight myself with BA and this flight was delayed so when I arrived in London I was already late and needed to rush through my preparation for the ceremony. I was tired and annoyed so I didn't have a best time- Barcelona-London
- Economy
Mirna J
Verified | Nov 20, 2024Geneva-Barcelona
Economy
Lost my passport
Dear Vueling Airlines Team, I am writing to formally request compensation for the significant inconvenience and financial losses I suffered due to the loss of my passport while traveling on your flight from Geneva to Barcelona. My passport and boarding pass were with me when I boarded the flight. Upon landing, I realized they were missing. I immediately informed your staff, but they conducted only a brief search around my seat without due diligence. Despite my repeated requests for assistance, I was asked to leave the aircraft because the shuttle was waiting. Following this incident, I reported the loss to the police (report attached) and sought assistance at your airport office, but no help was provided. I am confident that my passport and boarding pass were with me when I boarded the plane, and it is unclear how they were misplaced. The repercussions of this incident have been severe. I was unable to travel back to Amman without my passport, and there is no Jordanian embassy in Barcelona. I had to travel to Madrid to obtain a Laisser-Passer from the Jordanian Embassy, resulting in significant expenses, including: 1. Missed flight to Amman: 120 JOD. 2. Travel to Madrid: 190 JOD. 3. Laisser Passer issuance: 121.5 EUR. 4. Hotel stay in Madrid: USD 562.36 (receipt attached). 5. Uber transfers in Madrid: 95 EUR. 6. New ticket to Amman: 620 JDs (ticket details attached). 8. Replacement of lost passport in Jordan: 150 JOD. 9. Additional cost for the extra weight 55 EUR as explained on the below paragraph and attached bill of this payment . Additionally, at check-in, I was informed that I could not carry a handbag alongside my one piece of luggage. This forced me to add the handbagβs weight to my checked luggage, resulting in an additional charge of 55 EUR for excess kilos, which I had to pay on the spot. I believe this charge was unnecessary and kindly request compensation for it as per attached booking I can carry on a hand bag. I respectfully request compensation for the total of these expenses, as the loss of my passport was caused during your flight, and the handling by your staff was inadequate. Please find all supporting documents attached for your review. I kindly ask for your prompt resolution of this matter and look forward to your response. Thank you for your attention. Best regards, Mirna Jaghab Mob no. +962795258166
- Geneva-Barcelona
- Economy
- Desired solution
Refund
Mariasoledad D
Verified | Nov 17, 2024Bilbao-Barcelona
Economy
No reason given
I had to rent a car and drive like 6 hpurs from bilbao to barcelona also i lost the tours pf the next day because we arrive so tired to barcelkna. I arrive at Barcelkna like at 2:30 am, we were so tired.- Bilbao-Barcelona
- Economy
Florencia T
Verified | Nov 14, 2024Amsterdam-Valencia
Economy
Weather conditions
My flight was planned to take off at 7 am. I live in a very far away city from Amsterdam (i live in Assen, two hours on train to Schipol) and having in mind that the first train was at 5 am and that i will not arrive on time for my flight,i decided to take the last train yesterday wednesday 13 at 23. I arrived at 1 am to the airport, but i received an email saying that my flight was cancelled. I have to wait now for 5 hours more to be able to catch the first train back to my city, because it starts with a train at 6 am. Every ticket to my city or from my city to Schipol cost 29β¬ each.- Amsterdam-Valencia
- Economy
Kiana T
Verified | Nov 11, 2024Palma de Mallorca-London
Economy
Weather conditions
The scheduled return flight PMI-LHR (via BCN) on 4 Nov (scheduled to depart at 16.10 local time) was cancelled because of adverse weather conditions (flooding at BCN airport). The next flight offered was not until 7 Nov 16.10, causing a delay of 3 days precisely. Despite our request, an alternative route (e.g. via Paris Orly) was not offered. The cancellation occurred when already at the airport (15.26 on 4 Nov 2024). As a result, my children missed three days of school and I had to take additional unplanned holidays as I could not work, having to look after the children.- Palma de Mallorca-London
- Economy
Henry L
Verified | Nov 10, 2024Sevilla-London
Economy
Successful claim
No reason given
On 8.9.24 our flight back to London Gatwick from Seville was cancelled less than 2 hours before the flight. We had already checked in and were in the airport terminal when we saw the cancellation announced on the departure board. We returned to the check-in area but there was nobody from the airline that we could speak to. We received an email saying that our flight would not operated and that the ariline would be in touch about alternative flights, but no further communication from the airline ever happened. No reason for the cancellation was given. We had to book an alternative flight ourselves and returned to the hotel we had stayed in the night before. We ended up arriving at our destination a little more than 24 hours later than planned. I contacted the airline to get reimbursement for our expenses as well as compensation for the cancellation. However the airline refused to reimburse the cost of the alternative flight we had booked ourselves and refused to pay out compensation alleging that the flight had been cancelled due to "meteorological reasons". No evidence was provided for the bad weather. No other flights departing from Seville on the same evening as ours were cancelled. Ours was the only one. I have only been offered reimbursement for the cost of the hotel, one meal and only one of the the taxi fares between the airprort and the hotel.- Sevilla-London
- Economy
- Successful claim
Mariana C
Verified | Nov 10, 2024Lisbon-Amsterdam
Economy
Successful claim
No reason given
I had the original flight scheduled for LIS-AMS on November 6th 2024 at 17:40. At first I received an e-mail (at 16:11) stating that the flight would be delayed and remitted to a link to "check the new estimated departure time", however, the in the link it was said that the flight was still on time. The same e-mail stated that "The check-in closing time will not be affected. Check-in still closes at the time previously indicated. If you haven't got your boarding pass yet, or if you need to check in a bag, you will need to go to the check-in desk before that time." As the link provided by Vueling in the e-mail was still saying that the flight was on time, I went to the check-in desk and double checked with the Vueling staff there, who told me that the latest information they had was that the flight was still on time, but according to flightradar website the airplane hadn't left Amsterdam yet, so it would probably be delayed indeed. By then I had already checked in my bag and then went through security and arrived at the gates. In the screens by the gates it showed that the the flight was delayed to 18:30 and that the gate would be announced by 17:40. However, at 17:38 the screen showed that the flight had been cancelled. Simultaneously I received an e-mail from Vueling just stating that "We regret to inform you that your flight VY8436 will not operate. We will contact you again shortly to inform you of the best alternative for your flight. Please accept our most sincere apologies for all the inconveniences."- Lisbon-Amsterdam
- Economy
- Successful claim
Malgorzata S
Verified | Nov 7, 2024Barcelona-Mulhouse
Economy
Successful claim
No reason given
Good afternoon, The flight was suppose to be at 13H and I received the email informing us about the cancellation at 11:19h the same day when I already was at the airport. The email doesn't explain the reason of the cancelation. Other passengers received proposals with flights on Sunday/Monday, but I my return flight that should be on Sunday morning, so no alternative option was proposed to me. The weather in Barcelona was sunny, also meteorological maps didn't showed any rains/storms on the way to Basel and a friend on mine flew exactly from/to the same airports 2h earlier with different airline. Other Vueling flights took place in the same time. I would like to ask for the compensation of value of the flight tickets and the delay compensation.- Barcelona-Mulhouse
- Economy
- Successful claim
Joana J
Verified | Nov 5, 2024Lisbon-Barcelona
Economy
As you can see from the emails above, Vueling states that I was a volunteer so my compensation is only 150β¬. I was not - in any case - a volunteer since I know that in case of overbooking the compensation is 250β¬, so I would not have any benefit if I was a volunteer. Either way, they stopped answering me and I never received any amount, either 150β¬ or 250β¬. Thank you!
- Lisbon-Barcelona
- Economy
Sara L
Verified | Nov 3, 2024Madrid-Lisbon
Economy
I bought a flight from vueling from Madrid to Lisbon. I could not check in because they said that I have not received my confirmation email. I called vuelling and they said I had not received the confirmation email and was not going to because the flight was overbooked and I would not get a seat. I asked for the refound and to be compensated (for not having been allowed to board, for the delay and for all the costs I was going to incur and they said they could not compensate me by phone and to claim it)
- Madrid-Lisbon
- Economy
Bhavik Jayesh T
Verified | Nov 2, 2024Barcelona-Lisbon
Economy
Successful claim
Technical problems
"I am reaching out to express my disappointment with Vueling's handling of our recent flight cancellation. Our flight, VY8464, scheduled for June 9, 2024, at 20:20h under booking code SMVESK, was unfortunately cancelled. This booking included three passengers: myself (Bhavik Jayesh Thakarshi), Bhavene Nathoo, and Jayesh Thakarshi. Vueling offered us an alternative flight, VY8460, departing on June 10, 2024, at 7:20h, which we accepted due to our need to return to Lisbon for work on Monday. However, the rescheduling caused significant disruption to our plans. The situation at the airport was handled poorly. After waiting on the plane for two hours, we were asked to disembark and return to the check-in area around 1:00 AM. There was little staff to assist, and no Vueling representatives were present to provide updates or support. It wasnβt until approximately 2:00 AM that we were officially informed of the cancellation, by which time it was too late to arrange alternative accommodations, forcing us to spend the night at the airport. This entire experience led to considerable stress and anxiety, further heightened by the lack of communication and assistance from Vueling staff. Therefore, I am requesting not only a full reimbursement of the flight costs but also additional compensation for the mental distress and inconvenience we endured as a result of this ordeal. I trust that Vueling will recognize the impact of this experience on us and provide suitable compensation for the challenges we faced." Notes: I wrote the exact text to claim the compensation on Vueling website. The two passengers above-mentioned are my parents and both already received the flight compensation. When I tried to claim the compensation on Vueling's website, they said the following: "Oops, it seems like this case is already being processed under reference 09166262. If you don't receive a reply from us in the next few days, please contact Customer Services." The reference code "09166262" relates to my father compensation ticket number, and Vueling is assuming my name under that reference which is wrong (they are assuming that I already received the compensation which is not correct)- Barcelona-Lisbon
- Economy
- Successful claim
Mike H
Verified | Nov 1, 2024Ibiza-Cologne
Economy
No reason given
flight from Ibiza to Valenciawas delayed for more then 3 hours because of that we missed our flight from Valencia to Koln we needed to book another flight, cheapest and nearby was Valencia - Rotterdam with Transavia then we had to get our car back at Koln, so we had to drive 600km extra extra costs, 2 extra flight tickets, additional parking costs, extra hotel at Valencia,...- Ibiza-Cologne
- Economy
Arantxa V
Verified | Oct 30, 2024Barcelona-Miami
Economy
Technical problems
Canceled flight from Barcelona to Miami last minute. No updates on next flight. Wasnβt able to get to a wedding due to the inconvenience and missing 2 days of work. Next flight out is 4 days from today.- Barcelona-Miami
- Economy
Antonello T
Verified | Oct 27, 2024Paris-Barcelona
Economy
Successful claim
Weather conditions
While we understand that adverse weather conditions can disrupt flights, based on our research, the storm on September 8th in Barcelona seemed severe enough to cause significant disruptions. However, we have discovered that several other Vueling flights, as well as flights from other airlines, were not canceled on that day. This information suggests that the cancellation of our flight might have been due to factors beyond the extraordinary weather conditions cited in your previous response. Additionally, instead of delaying our flight, Vueling canceled it outright. On-site at the Vueling counter, we were informed that no flights would be leaving that evening, forcing us to find alternative transportation home. To add to our frustration, we were rebooked on a flight for Tuesday, which left us unable to work on Monday or Tuesday. This situation left us with no choice but to secure a last-minute Air France flight to return home, but before doing so we went to ask at the Vueling counter and the Manager in charge ensured us that we would get refunded. Air France was still operating flights, indicating that the storm did not prevent all departures. That being said we promptly cancelled the Vueling alternative flight scheduled for Tuesday. This last-minute Air France ticket was quite expensive, and we had no option but to purchase it to avoid missing two days of work. Therefore, it is evident that we deserve a refund for our initial canceled Vueling flight, as well as reimbursement for the Air France ticket. At the end of the travel, we arrived home at midnight instead of 18:00- Paris-Barcelona
- Economy
- Successful claim
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