Vueling Airlines complaints: comments, page 8
402 comments
Marija K
Verified | Aug 24, 2024
Florence-London
Economy
No reason given
I was travelling with my husband and two children on our return flight back from Florence to London on 31/7/24 with Vueling. The flight was cancelled in chaotic circumstances at the last minute without much of an explanation from Vueling. The person at the gate said it was not due to bad weather. And the weather was hot and sunny in Florence, London and in between countries. Yet the official reason givenΒ by the airline is now bad weather. This means that we cannot get compensation from Vueling. I have told Vueling that thisΒ does not make sense but theyΒ will not do anything. That evening we were made to wait several hours in very long queues before being rebooked onto an indirect route via Paris the next morning. We made our way to a hotel, where there was no food or water. We had to walk 30 mins through a dangerous industrial estate with broken glass to get any takeaway food from a burger place, and when we got back to the room it turned out the burgers were uncooked so we could not even eat them. We got three hours sleep that night, and were woken up at 3.30am by the hotel to go to the airport. We purchased food and water etc. This flight to Paris was also delayed - by 2 hours - and so we would have missed the connecting flight from Paris to London, but fortunately that was also delayed by an hour or two. The whole journey from Florence to London took 20 hours, instead of 2.
- Florence-London
- Economy
JosΓ© P
Verified | Aug 24, 2024Lisbon-Ibiza
Economy
Don't remember
Delayed by almost 5 hours. I lost an event that couldn't be refunded and transportation that had already been booked and had a 45 minute delay window (obviously not 5 hours!). The airline says it was not their fault but that's not what we were told at the airport by the staff and we were actually told that the airline would have to pay compensation.- Lisbon-Ibiza
- Economy
Kishore K
Verified | Aug 24, 2024Florence-London
Economy
No reason given
I was travelling with my wife and two children on our return flight back from Florence to London on 31/7/24 with Vueling. The flight was cancelled in chaotic circumstances at the last minute without much of an explanation from Vueling. The person at the gate said it was not due to bad weather. And the weather was hot and sunny in Florence, London and in between countries. Yet the official reason givenΒ by the airline is now bad weather. This means that we cannot get compensation from Vueling. I have told Vueling that thisΒ does not make sense but theyΒ will not do anything. That evening we were made to wait several hours in very long queues before being rebooked onto an indirect route via Paris the next morning. We made our way to a hotel, where there was no food or water. We had to walk 30 mins through a dangerous industrial estate with broken glass to get any takeaway food from a burger place, and when we got back to the room it turned out the burgers were uncooked so we could not even eat them. We got three hours sleep that night, and were woken up at 3.30am by the hotel to go to the airport. We purchased food and water etc. This flight to Paris was also delayed - by 2 hours - and so we would have missed the connecting flight from Paris to London, but fortunately that was also delayed by an hour or two. The whole journey from Florence to London took 20 hours, instead of 2.- Florence-London
- Economy
John S
Verified | Aug 24, 2024Barcelona-Manchester
Economy
Seating
On the way to Barcelona Even though I asked that my 6year old to be sat with a parent they said yes we was not we where sat away from each other luckily a family let my wife swap with someone ridiculous and it happened on the way back as well with a delay when older kids 14+ was sitting with parents but 4-7 year olds where getting split up with their familys ridiculous- Barcelona-Manchester
- Economy
Miguel L
Verified | Aug 23, 2024London-La Coruna
Economy
No reason given
According to Vueling PassengersΒ΄ rights and based on Regulation (EC) 261/2004 of the European Parliament and Council, of 11th February 2004, in force since 17th February 2005 that lays down common rules for Airlines in relation to passenger compensation and assistance in the event of, among other circumstances, a flight is cancelled or is faced a long delay, I hereby describe the events between the 13th and 14th August 2024: Flights booked and pre-paid: BOOKING NUMBER ZW7INX From London β Heathrow to A CoruΓ±a on Tuesday, 13th August 2024 20:50 London (United Kingdom) LHR Β· Heathrow Airport VY Vueling Β· VY 6653 2h 9m 23:59 Barcelona (Spain) BCN Β· El Prat Airport Connecting flight: Transfer Stopover duration: 7 h. 31 min. 14th August 2024 07:30 Barcelona (Spain) BCN Β· Aeropuerto El Prat VY Vueling Β· VY 1292 1h 50m 09:20 La CoruΓ±a (Spain) LCG Β· Aeropuerto La Coruna So, all in all, I should arrive in La CoruΓ±a at 9:20 of 14th August 2024 and I arrived instead at 22.50, 13 hours 30 mins. later! What happened: 1st flight from Heathrow to Barcelona: The screens began to announce a delay of 1 hour 21.50 Followed by another delay of 1 hour 22.50 Followed by a third delay of 1 hour 23.20 At 23.44 we were advised to go to the boarding gate indicated in the airport screens, GATE 20. Minutes later 00:01, we were informed that our flight had been CANCELLED. At that moment, we had already had passed security check, hours ago, and we were waiting to be called to get on board but, instead immigration told us that we should go out through the passport check doors again, because we couldnΒ΄t remain in the airport since it was going to be closed. We were treated like stock and this is NOT ACCEPTABLE!! Nobody at the time was giving us information or any kind of explanation, they just ordered us to abandon the airport behind the passport check doors immediately. No one from Vueling staff appeared anywhere at any time, basically from 6 pm on the 13th August to 3.00 am on the 14th August 2024. At 00:30 am some staff from the airport, came along to explain to us that our plane had been cancelled, due to the late arrival of the plane from Barcelona. However, the next day we were told by Vueling staff that the cancellation was due to some kind of the airplane breakdown. Basically, we were not updated timely and different staff from the airport, police, Swiss Airlines staff kept changing narrative to justify the delays, with the passing of the hours. In the event of a cancellation, and always based on the legislation above, we should receive, free of charge: - Meals and refreshments in a reasonable relation to the waiting time. We were waiting at the airport from 6pm to 3.00am and just when I personally asked the Swiss Airlines staff and police there, water and food after hours waiting, we were given just water at 1ish am. We were basically from 6pm to 1am without food nor water! And as we were just passing the passport check doors, we didnΒ΄t have any vending machine available there and all the shops were inside the airport and closed at that time. - Two telephone calls, telex or fax messages or emails. No responsible staff were there that evening and night to ask them for any service that we were entitle to. - It was necessary to wait overnight, so we should have accommodation and transport between the airport and the place of accommodation. In my case, I received accommodation very late as we were the last 8 people in taking a taxi to the London Twickenham Stadium Hotel. We arrive at the hotel at about 3.30 am and we should be up for breakfast at 6am to take the taxi back to the airport! So, after the check in we had just 2 hours sleep! New flight arrangements: Flight VY962 14th August 2024 Boarding 10:20 (British time) Expected landing time 13:40 (Spanish time) Real landing time 14:52 (delay of 1 h. 12 mins.) I was waiting from 14.52 to 18.00 to rearrange my flight from Barcelona to A CoruΓ±a that had been arranged for 5.55am on 15th August, after having missed my connecting flight from Barcelona to A CoruΓ±a due to the cancellation of the previous flight from Heathrow to Barcelona! So, I had to wait in a very long queue for flight cancellations for more than 3 hours! Without food or water again and in the airport the temperature was above 35 degrees! I was able to buy some food at 17.52 hours at the airport amounting 11,10 β¬ (receipt attached to the claim). I obviously expect that you pay much more than that for the food and water the first and the second day! I rearranged a flight back to A CoruΓ±a VY1290: Boarding at 19:35 hours Expecting leaving time 20.00 hours Real leaving time 20.40 Arriving time 22.40 Again delayed! distance from London Heathrow to Barcelona 1,887 kms. average flight duration 2.09 hours distance from Barcelona to A CoruΓ±a 887 kms. average flight duration 1.50 hours Overall distance 2,774 kms. which is between 1500 and 3500 and therefore the regulatory compensation just for the flights both cancelled and missed due to the first cancellation is Β£ 400 Overall delay from the original flight: expecting arriving time (9.20am on 14th August) real arriving time (22.40 hours) difference (13 hours and 30 minutes delay) Dinner 13th August Lunch 14th August Dinner 14th August This was an extremely tough and stressful situation in very high temperatures, without food and refreshments for long hours, having no information or different narratives from different staff. On the basis of the foregoing, I request: Original arriving time Real arrival time 9:20 14th August 22.50 14th August Difference: 13.5 hours later Distance from Heathrow London to A CoruΓ±a: 2.774 kms. Flight VY6653 cancellation Connecting flight VY1292 missed, due to cancellation of flight VY6653 Β£ 400 Meals and refreshments (Β£20 each) - Dinner 13th August - Lunch 14th August - Dinner 14th August I requested the presence of the Vueling staff to get some food and water. Nobody turned up to meet our basic needs we were entitled to Β£60.00 Damages and compensation - Extremely tough and stressful situation waiting long queues to rearrange flights. - 2-hour sleep on the 13th due to the bad management of the situation. - Vueling staff didnΒ΄t turn up to attend passengers βneeds and rights or to give us any information or explanation on what to do next. - High temperatures at the airports. - Late and wrong information given. - Time to gather the evidence and write the claim to Vueling. - Reorganise my commitments in A CoruΓ±a due to the one-day delay. Β£600.00 Total compensation request: Β£1,060.00- London-La Coruna
- Economy
Muhammad A
Verified | Aug 22, 2024Venice-Barcelona
Economy
No reason given
I live in airport one night...and i pay for another flight next day..my work to much disturb for cancelled this flight- Venice-Barcelona
- Economy
Kathryn Anne B
Verified | Aug 19, 2024Palma de Mallorca-Barcelona
Economy
No reason given
We were not given any water or food during this time or in fact any information. It was terrible service.- Palma de Mallorca-Barcelona
- Economy
Samara P
Verified | Aug 19, 2024Rome-Paris
Economy
Successful claim
Missed our booked Airbnb, missing flights back to USA, had activities, dinner reservations as well. Would never book with this airline again. Most (not all) of the staff were rude to customers
- Rome-Paris
- Economy
- Successful claim
Pedro L
Verified | Aug 17, 2024Barcelona-Lisbon
Economy
Weather conditions
The flight was delayed from 20:15 to around 23:30. Even though the earlier flight for the plane we were supposed to board came one hour and a half late, there was no cabin crew(which came one hour and a half late, around 22:50). We were not served food, assistance and the recepcionists didn't have a clue of what was going on- Barcelona-Lisbon
- Economy
Natali I
Verified | Aug 16, 2024Palma de Mallorca-Barcelona
Economy
Weather conditions
Ground staff was unhelpful. We were told to call a number that was automated and redirecting us to the website. Website didnβt have any option for live chat or anything that would have been helpful. Extremely disappointed in lack of information and rudeness of the ground staff/. We requested a confirmation of the cancellation and we were told that vueling will email us. With a deep regret, we still have not been contacted. Website would not even retrieve our booking.- Palma de Mallorca-Barcelona
- Economy
Javier R
Verified | Aug 16, 2024Palma de Mallorca-Barcelona
Economy
Weather conditions
They donβt answer, and there were not helpful giving any instructions, their website is vague and does not work properly- Palma de Mallorca-Barcelona
- Economy
Mariana R
Verified | Aug 15, 2024Olbia-Lisbon
Economy
Weather conditions
It started in Olbia when our flight to Barcelona was delayed for 50min. We thought that would impact our connection flight from Barcelona to Lisbon which at the time was scheduled to depart around 20:10h (08:10pm). Fortunately we got to the airport on time (18:18h). When we checked the boards on the Barcelona airport it said our flight was delayed and was to depart at 21:10h (1 hour later than supposed). When we got to the gate they announced the boarding would start at 20:20h and thatβs when delays progressively got worst. The boarding changed to 20:32pm and the reason was that the plane we were to board (that was coming from another flight) was having trouble landing due to high strong winds and stormy weather. So we waited another 30 min or so when they told us the plane had finally landed. The ground force added that it would take probably another 30/40min until we could board the plane.Half an hour went by and still nothing. Then we got the unfortunate notice that the staff that were to take care of our flight was in another flight that was to arrive later than expect (they didnβt tell us a specific time but they told us to be at the gate at 22:15h). From 20:10h to this time me and the person I was travelling with had to spend money to make sure we were comfortable and fed which came to a total of (132.26β¬ since airport options are expensive). By 22:15h we were at the gate and we were exhausted, everyone was seated on the floor because all the chairs by the A16 gate were take and multiple people were changing their flights for the day after. Not our case tho. At 22:15h nothing happened they crew wasnβt there and no one boarded the plane since not the plane nor the crew or ready or present, respectively, for the flight. Around 22:40h/22:50h (not 100% sure) the cabin crew made an appearance on the gate, everyone thought we would be boarding soon. By 23:10h we were boarding the flight that only took of around 23:40h. The flight had a lot of turbulence. I really like flying with Vueling Iβve done it 4+ times and I know this is probably not their direct fault but unfortunately we need compensation for the time wasted and lack of conditions. Thank you for your understanding.- Olbia-Lisbon
- Economy
Ilmira A
Verified | Aug 14, 2024Ibiza-Barcelona
Economy
Technical problems
ΠΠ°Π΄Π΅ΡΠΆΠ°Π»ΠΈ ΡΠ΅ΠΉΡ ΡΠΆΠ΅ Π±ΠΎΠ»Π΅Π΅ ΡΠ΅ΠΌ Π½Π° 4 ΡΠ°ΡΠ° Π― Π½Π΅ ΡΡΠΏΠ΅Π»Π° Π½Π° ΠΏΠ΅ΡΠ΅ΡΠ°Π΄ΠΊΡ ΠΠ° ΡΠ΅ΠΉΡ Π±Π°ΡΡΠ΅Π»ΠΎΠ½Π°-Π΅ΡΠ΅Π²Π°Π½-ΠΌΠΎΡΠΊΠ²Π° ΠΠΎΡΠ΅ΡΡΠ»Π° 760 Π΅Π²ΡΠΎ, Π±ΠΈΠ»Π΅Ρ Π½Π΅ Π²ΠΎΠ·Π²ΡΠ°ΡΠ½ΡΠΉ- Ibiza-Barcelona
- Economy
Harriet C
Verified | Aug 12, 2024Birmingham-Barcelona
Economy
They changed the flight by 10 hours and did not notify us.
Our flight was originally at 21:55 on a friday evening however on the day we went to the airport to find out our flight had been changed to 13:05 without any notification. We had missed our flight, lost a nights accomodation, a day of our holiday, stress and Β£700 down. Useless airline !!!! Customer service denied compensation we are still battling with them. Ruined my dream holiday- Birmingham-Barcelona
- Economy
Tord E
Verified | Aug 10, 2024Barcelona-Gothenborg
Economy
Menzies Irregularity Report GOTVY11340 Gothenburg
My guest Christian Roux, currently with me in my house at DanskevΓ€gen 20, 45034 FiskebΓ€ckskil in Sweden, who took the flight VY 1874 from Barcelona to Gothenburg on 8 August departure time 07:55, did not find his baggage, a soft leather bag yellowish tied with a red belt, on arrival in Gothenburg Landvetter Airport and made a Property Irregularity Report to the at the airport. The baggage tag has the number 0 030 VY 394075 and the Property Irregularity Report made by Christian Roux has the label GOTVY11340. Please inform us urgently on the where the bag is now and when you will deliver it to us at DanskevΓ€gen 20 in FiskebΓ€ckskil. Yours sincerely Tord EkelΓΆf- Barcelona-Gothenborg
- Economy
Miguel S
Verified | Aug 8, 2024Lisbon-Barcelona
Economy
Problems at airport
I booked a flight for two people using the easyJet app that departed from Lisbon at 6:55 pm on August 2nd, this flight was canceled at the last minute without any prior notice, I managed to change this flight to another flight booked by Iberia but after all the company that organized the flight was the company Vueling, this flight departed at 10 pm that same day, but, in turn, this flight was cancelled, again I changed this flight to another flight from the same company (Voeling) that departed on time the following day, August 3rd at 2pm. These cancellations added several additions and financial losses, I lost money on the hotel stay in Barcelona that I booked from the 2nd to the 3rd, I lost money by canceling my bus trip to Roses which was at 11:30 am and I lost most of the hours of a festival I bought a ticket, the festival took place from 4pm on the 3rd until 6am on the 4th. I would like to receive maximum compensation as I lost more than β¬250 and spent an additional β¬200 due to cancellations.- Lisbon-Barcelona
- Economy
Jana H
Verified | Aug 8, 2024Brussels-Barcelona
Economy
Overbooked flight and I got bumped off and then had to book an expensive last minute flight with Ryanair
- Brussels-Barcelona
- Economy
Lijia Z
Verified | Aug 6, 2024Barcelona-Los Angeles
Economy
Successful claim
Technical problems
After boarding the plane, the air conditioner was not working, so all passengers were told to get off the plane, and the flight was delayed for more than six hours- Barcelona-Los Angeles
- Economy
- Successful claim
Yui Ching T
Verified | Aug 5, 2024Barcelona-Split
Economy
Unknown
I am writing to formally request compensation for the recent distressing experience I faced while traveling on flight VY2476 from Barcelona to Split on 22 July 2024. As you are aware, this flight was disrupted and diverted to Rome, ultimately returning to Barcelona after approximately 10 hours of confusion and lack of communication, particularly for passengers like myself who do not speak Spanish, all the information I had to ask from other passgensers instead of your staff. The absence of proper explanations and support throughout this ordeal was disappointing and added to the stress of the situation. What exacerbated my frustration was the decision to offload all passenger luggage in Rome, even though many of us opted to return to Barcelona instead of disembarking in Rome. I have been without my luggage for over a week now, and I have yet to receive any updates or communication regarding its whereabouts. PIR: SPUVY13869 Luggage number: VY704397 This situation has led to significant inconvenience and loss of time during my intended stay in Split, as well as additional expenses to replace essential items. My luggage contains not only personal belongings but also important company materials critical to my work. Given these circumstances, I kindly request compensation for the disruption, the loss of time I experienced in Split, and reimbursement for the necessary replacements I have had to obtain in the absence of my luggage.- Barcelona-Split
- Economy
Patrick P
Verified | Aug 2, 2024London-Paris
Economy
Weather conditions
The flight was delayed from 19:40 to 22:00 then cancelled due to weather changes. This has caused me to cancel all of my travel plans since I was unable to rebook and all the flights were too expensive.- London-Paris
- Economy
Catarina Maria F
Verified | Aug 1, 2024Ibiza-Lisbon
Economy
Influence by other flights
The flight on July 19, 2024, from Ibiza airport to Lisbon was initially delayed around 5:00 PM of that day due to a worldwide technical failure affecting all types of services. At 7:40 PM, the scheduled departure time of the flight, we were informed that the flight would be canceled. I went to the Vueling agency at Ibiza airport to understand what the solution would be for the flight cancellation and was informed that I would need to go to the check-in area to get more information. Once in the check-in area, I was told that the only solution would be to wait for an email from Vueling with possible options. I was also informed that all costs would have to be covered by us and that we would later be entitled to reimbursement for them. Costs such as accommodation (which was booked on the same day), meals, transportation from the airport to the hotel and from the hotel to the airport, and the return flight. We were also informed that we would need to keep all the receipts to prove the truthfulness of the costs. Please provide a contact from the company in case any other questions arise. Thank you very much.- Ibiza-Lisbon
- Economy
Mafalda S
Verified | Aug 1, 2024Ibiza-Lisbon
Economy
Successful claim
Influence by other flights
The flight on July 19, 2024, from Ibiza airport to Lisbon was initially delayed around 5:00 PM of that day due to a worldwide technical failure affecting all types of services. At 7:40 PM, the scheduled departure time of the flight, we were informed that the flight would be canceled. I went to the Vueling agency at Ibiza airport to understand what the solution would be for the flight cancellation and was informed that I would need to go to the check-in area to get more information. Once in the check-in area, I was told that the only solution would be to wait for an email from Vueling with possible options. I was also informed that all costs would have to be covered by us and that we would later be entitled to reimbursement for them. Costs such as accommodation (which was booked on the same day), meals, transportation from the airport to the hotel and from the hotel to the airport, and the return flight. We were also informed that we would need to keep all the receipts to prove the truthfulness of the costs. Please provide a contact from the company in case any other questions arise. Thank you very much.- Ibiza-Lisbon
- Economy
- Successful claim
Martin R
Verified | Aug 1, 2024Barcelona-Prague
Economy
Influence by other flights
Flight delays several times due to several situation, situation was chaotic, no meal vouchers provided at the airport. No information provided other than what provided by the airport screens. This interruption caused me several issues with my plans in Prague which I needed to amend on a very last minute and made my travelling stressful and difficult.- Barcelona-Prague
- Economy
Eliza E
Verified | Jul 31, 2024Malaga-London
Economy
Successful claim
Technical problems
We were notified of the cancellation in the queue for the flight on 19th. We were told to stand by for more information and a new flight. There was no assistance, and no staff available to help passengers on the cancelled flights although a leaflet was given out with a QR code to the website, where there was no up to date information. We heard nothing more until the following day, 20th, when we were offered a flight 3 days later on 23rd, saying that if we chose a refund we could not claim any expenses. By that stage we had already had 24 hours worth of expenses, and the available flights were very expensive. As we had no information we expected to be put on a flight quickly with short notice so we had to choose a hotel within 20 minutes of the airport, in the high season, and at a time that everyone on cancelled flights was trying to book hotels, so it was not cheap but we shared rooms. We ended up getting home 24 hours after expected, missing a family celebration. The worst thing about it has been how difficult Vueling has made it to get information. We received notice of the cancellation via email but the airline desk/airport information boards still showed it was flying. Other airlinesβ staff explained the options to us because there was nobody from Vueling speaking to passengers (in fact, other airlines staff said they were not even on site) and no information or care was given whatsoever. Since that moment, the Vueling system has seemingly been designed to discourage; on the website there are no relevant options to choose and even the bots cut me off when I tried to raise the complaint. When I emailed the address given on the website I got bounce back. When I called the automated systemβs options given took a great deal of time to get through and end with an answer machine message and the phone goes dead even in work hours. There is no postal address given on the website to send complaints or claims to. I estimate I have lost the 10 hours of my work time trying to resolve this and I used to be a lawyer, so am fairly competent. It seems the system is made to be impossible.- Malaga-London
- Economy
- Successful claim
Natacha A
Verified | Jul 30, 2024Barcelona-Amsterdam
Economy
Airline Employee Discount with Vueling
Please confirm policy for a Westjet Airline employee for Free luggage with Vueling airlines. I was charged for 1 checked and 1 carry. I took three flights 30 June CDG TO BCN and 4 July BCN TO ATH with Vueling and had Free checked and free carryon. On my last flight I was charged for bag and carry on from BCN TO AMS 17 July 2024. I am trying to apply for a refund the bot I not helpful and when I call the customer service agent canβt help. I have to go through a bot . I want to speak with customer service manager so I can have them refund the charges. I wish some one cares to look at the notes on my file. Davio Vueling agent at airport said to request for refund he will put notes and I will need to dispute it on line. I just want some one to call me once they have looked up the policy.- Barcelona-Amsterdam
- Economy
- Loss: β¬103
- Desired solution
Refund
Alejandra A
Verified | Jul 30, 2024San Francisco-Barcelona
Economy
Technical problems
The morning of at 6am I got an email that the flight was cancelled but I was still able to check in for the flight. When I called to confirm they mentioned I had to wait to see if they could rebook me but it would be until 2 days after. They said I can also get a full refund and that is the option I did I had to rebook a flight that was about 3x the cost of my original. They are currently processing my refund- San Francisco-Barcelona
- Economy
Sheldon L
Verified | Jul 26, 2024Barcelona-London
Economy
Successful claim
No reason given
We were sent from one side of the airport to the other with no helpful information. We were not provided any information on why the flight was delayed We were not provided the ability to leave the departure gate to go outside where food was available We had to pay extra for late check out of our Airbnb we then stopped to get a bite to eat in town as we already knew that we had hours to wait When we finally landed in Gatwick my wife had to pay for extra parking time Extra petrol to help people get home as it was 1 am in the morning and normal public transport was not available for some of the group to get home We got home at 2am when we should have been home for 9pm or 10pm the very latest- Barcelona-London
- Economy
- Successful claim
Viviana R
Verified | Jul 25, 2024Nice-Granada
Economy
No reason given
The flight on July 21st was supposed to leave at 5:45pm and then we were told there would be a delay of 5 hours. Afterwards, right at the 5 hour mark, we were told that the flight was canceled.- Nice-Granada
- Economy
Mafalda S
Verified | Jul 23, 2024Ibiza-Lisbon
Economy
Influence by other flights
The flight on July 19, 2024, from Ibiza airport to Lisbon was initially delayed around 5:00 PM of that day due to a worldwide technical failure affecting all types of services. At 7:40 PM, the scheduled departure time of the flight, we were informed that the flight would be canceled. I went to the Vueling agency at Ibiza airport to understand what the solution would be for the flight cancellation and was informed that I would need to go to the check-in area to get more information. Once in the check-in area, I was told that the only solution would be to wait for an email from Vueling with possible options. I was also informed that all costs would have to be covered by us and that we would later be entitled to reimbursement for them. Costs such as accommodation (which was booked on the same day), meals, transportation from the airport to the hotel and from the hotel to the airport, and the return flight. We were also informed that we would need to keep all the receipts to prove the truthfulness of the costs. Please provide a contact from the company in case any other questions arise. Thank you very much.- Ibiza-Lisbon
- Economy
Tayyab Ehsan B
Verified | Jul 23, 2024Schonefeld-Barcelona
Economy
Technical problems
Due to the flight cancellation on Friday (Berlin-->Barcelona; VY1885) I could not make it to the return flight (Barcelona-->Berlin; EJU5124). I already started the refund claim for the outward flight (Berlin--> Barcelona). But I could not recover the return flight money (122.99 EUR).- Schonefeld-Barcelona
- Economy
Enrique F
Verified | Jul 22, 2024Santiago-London
Economy
Technical problems
Hi Enrique, Due to a global system outage, beyond Vueling's control, we have been forced to cancel your flight VY7108 SCQ-LGW. We will send you an email as soon as possible with the alternatives we offer (flight change, refund, etc.). We sincerely apologize for not being able to do this at the moment- Santiago-London
- Economy
Debra R
Verified | Jul 21, 2024London-Malaga
Economy
Technical problems
My daughter Tara Smith booked a single for me as I am only going to Spain to be with her an the grandchildren before I have major surgery on 30/7/24 so I have to loose my return flight on 27/7 with easyJet. We were offered the VERY unreasonable tickets of a flight via Rome to Malaga on 23/7 which was ridiculous with two young kids. They have rebooked a direct flight to Malaga but not enough seats for me. I am very upset as fear I will not get through surgery and it would have been my last holiday with my daughter- London-Malaga
- Economy
Florian B
Verified | Jul 20, 2024Munich-Barcelona
Economy
Technical problems
Dear Florian, We inform you that a global system outage is affecting our operations. This circumstance, beyond Vueling's control, is forcing us to make some adjustments to our flight schedule, and some flights will not be operated. Unfortunately, this situation will affect your flight VY1817. In these circumstances, you have the right to choose one of the following options. Ich habe einen ersatzflug angeboten bekommen fΓΌr Donnerstag den 25.7.24 obwohl mein RΓΌckflug von Barcelona Dienstag der 23.7.24 gewesen wΓ€re π- Munich-Barcelona
- Economy
Cassy C
Verified | Jul 19, 2024London-Rome
Economy
Problems at airport
Everyone who was at Gatwick airport today 19th july waited over 3 hours. With no information after quing at 6.20ish am. To be told anyone who's flights was before 10am go home. This is a utter disgrace on vueling and really unprofessional. I had my holiday cancelled and flights with no help what so ever. We tried to contact vueling and the phone was hung up on us during the calls. Online help was non existent. Very poor customer service. They ruined my holiday.- London-Rome
- Economy
Jo J
Verified | Jul 18, 2024Mykonos-Rome
Economy
No customer service and passenger in cockpit on landing
We flew with Vueling today and were appalled by the lack of care or service by the blond stewardess with no name tag who saw her friend sitting in 2F and spent more time with her talking and blocking passengers from entering an already late plane. She virtually gave no service other than a quick walk up and down the aisle with the trolley this was only after supplying her friend first with free food and drink. The biggest issue however didnβt come when she was banging shut drawers, eating and drinking but when she blocked off the toilet to passengers and pulled back the curtain so her friend could enter the cockpit despite the big sign that said βcrew onlyβ which is highly inappropriate and is of great concern from a security perspective. Her friend was in the cockpit for landing and only came out to ask another passenger to help get her bags down. The crew member could see me staring at her and then accused me of taking a photo of her and then called the captain who was rude to myself. My husband then questioned him as to why a passenger was in the cockpit he said βHere in Europe itβs allowedβ then he and the crew member spoke in Italian to each other not realising my husband is fluent in same. When the crew member was once again accusing me of taking her photo we questioned the lack of security and lack of service and were then told by the Captain they would call the police. My husband responded in Italian to go right ahead and at that the captain returned to the cockpit and didnβt say anything more as they soon realised we knew exactly what they were saying between themselves. The lack of customer service and etiquette was appalling and a great way for Vueling to ruin their reputation with us as this was our third flight with them. When exiting the blond stewardess shook her head at me and I said to her βdonβt shake your head at meβ - to think that this is acceptable is not. It was like she was above her clients and even had the audacity to stop and have a drink before taking a glass to the passenger in 1E who had asked for one. She also took up the overhead luggage with her handbag so passengers had to use more back lockers. Such a sense of entitlement and she surely did not do the job she was paid for. As for the Captain and letting in a passenger into the cockpit and then the tone and baseless threat when questioned was highly unprofessional and inappropriate. Further to this the stewardess did not even check boarding passes when the passengers got on the plane nor did she give anyone a hello.
- Mykonos-Rome
- Economy
- Desired solution
Apology / Voucher
Other
Tatiane R
Verified | Jul 16, 2024Ibiza-Barcelona
Economy
Erro na mudança de voo
Good morning, I would like to make a complaint. I'm Brazilian, I'm on vacation here in Spain, I purchased my flight in Brazil on Vuelling for 7/16 at 6:45 pm as my return flight to Brazil is on 7/17 at 1:40 pm. I woke up today with a flight change message, as my hotel checkout was at 11:00 am I thought about moving forward to a 2:40 pm flight, without realizing the date is for the 17/7 being unfeasible as my flight to Brazil it is ahead of schedule. Desperate, I went to exchange because I needed to leave today and there was only 1 option at 10:00pm, much worse than my flight and still the difference of β¬218, and in the exchange message it still gave me a credit benefit and I was unable to use it. Afraid of missing the only 10:00pm flight with only 3 seats, I paid the difference. I would like a refund since I have a credit and will not be returning to Europe this year. I will only return in July 2025, or extend the credit.
- Ibiza-Barcelona
- Economy
- Desired solution
Expenses reimbursement
ΓiΔdem Ε
Verified | Jul 9, 2024Barcelona-Granada
Economy
THEY LOST OUR LUGGAGE AND THEY DID NOT DEAL WITH THE PROBLEM
Although we have tried many ways to contact with them, we could not manage it. We have been going through very difficult times since our luggage got lost after our flight from Barcelona to Granada on June 30th, 2024, flight number VY2014. They called us at first and said that they found the luggage with the reference number GRXVY11781. We gave the address of the hotel where we would stay at that time, but they did not do anything. Similarly, on their website, it is stated that the baggage with the reference number GRXVY11779 has been found and is being sent to Barcelona to be delivered but we still have not received it. We could not find anybody to tell our problem at the Madrid Airport because they were closed until 16.30 pm. We lost our valuables and had terrible time during our holiday in Spain, but still nobody helps us. I hope they , at least, will compansate our loss and make the necessary refund, pay the necessaery money, which , in fact, can never compansate the suffering during our holiday.- Barcelona-Granada
- Economy
- Loss: β¬3000
- Desired solution
Claudia G
Verified | Jul 4, 2024London-Rome
Economy
Severe damage Suitcase
My checked new suitcase was severed damaged at the airport (opened as a tin can); 5 brand new pair of branded shoes (just bought before departure) were stolen. Vueling is not responding to my emails replying that it is not operative and also on the phone Iβve not sorted out anything. Dear Sir, Please find enclosed the documents requested I also add three pictures of the severely damaged luggage. From the same luggage some personal items were lost or stolen due to the opening created on the back of it: 5 pairs of shoes that were purchased the day before my departure, I attached the receipt of the purchase. I struggled for days to cope on line with your damaged luggage system and I had to purchase a new luggage because the one showed in the pictures cannot be repaired. Yours sincerely Reference number is: 09224256 - PIR Number: FCOVY43675 (a copy is included) - A copy of the bag tag (baggage check-in tag) is included- London-Rome
- Economy
- Loss: β¬644
- Desired solution
Refund
Patricia D
Verified | Jun 29, 2024Granada-Palma de Mallorca
Economy
Unknown
Iβve been waiting here since 11 am and have to wait until after 6 pm. I missed my friendβs birthday.- Granada-Palma de Mallorca
- Economy
Smita S
Verified | Jun 27, 2024Barcelona-Zurich
Economy
My flight left early before scheduled departure time that is 7.00am it left at 6.47am so I couldn't board the flight I reached on boarding gates before last boarding time 6.40am but there was no one there to attend and flight was not there leaving us stranded. Airline didn't provide any care there was other flight of vueling of 7.00am departure for Bilbao was there and boarding for those flight were going. But those flight vueling attendent didn't bother to looking into our problem and were non co-operative we had to book another evening flight causing us 305 euro + I lost day in Switzerland and apartment booking in Zweisimen (which is 3hrs from Zurich) 112 chf+ travel pass of 67 chf, food at airport 35 euro. Spent night at train station
- Barcelona-Zurich
- Economy
Smita S
Verified | Jun 27, 2024Barcelona-Zurich
Economy
Flight take off before departure time leaving us stranded
My flight left early before scheduled departure time that is 7.00am it left at 6.47am so I couldn't board the flight I reached on boarding gates before last boarding time 6.40am but there was no one there to attend and flight was not there leaving us stranded. Airline didn't provide any care there was other flight of vueling of 7.00am departure for Bilbao there and boarding for those flight was going. But those flight vueling attendent didn't bother to looking into our problem and were non co-operative we had to book another evening flight causing us 305 euro + I lost aprtment day at Zweisimen (which is 3hrs from Zurich) 112 chf+ travel pass of 67 chf, food at airport 35 euro. Spent night at train station.
- Barcelona-Zurich
- Economy
- Loss: β¬340
- Desired solution
Maksim K
Verified | Jun 27, 2024Alicante-Zurich
Economy
Technical problems
All passangers were disembarking after boarding due to aircraft technical check. The aircraft was replaced by new one.- Alicante-Zurich
- Economy
Tung L
Verified | Jun 5, 2024Barcelona-Paris
Economy
Compensation claim issue
The indifferent attitude and unwillingness to assist from Vueling lost and found at BCN have been extremely disappointing. I expect a timely and satisfactory resolution not only sent bank transfer email with expire link after 7 days instead. Also express my deep dissatisfaction to customer service with the proposed compensation for delayed baggage. Despite I have all receipts, vueling proposed compensation significantly lower than the actual value of the items lost, let alone emergency purchased items.- Barcelona-Paris
- Economy
- Loss: β¬1754
- Desired solution
Teresa M
Verified | May 30, 2024Palma de Mallorca-Alicante
Economy
Extra charge of β¬205 on 22nd Jan 2024
My friend and I both qualified for residents discount and had paid the discounted fare. On checkin they refused to accept our documents and demanded another β¬205 before we could board. We had our TIE (Spanish resident) cards that state Articulo 50, and also our travel documents issued by our local Town Hall (Pollensa) that state you are entitled to discount. I should add we have travelled many times, before and after, this occasion with the same documents and had NO problems what so ever. Vueling refused to respond and are impossible to contact. There are NO actual agents/ real people to speak to. The worst customer service I have ever encountered.- Palma de Mallorca-Alicante
- Economy
- Loss: β¬205
- Desired solution
Refund
Luiza M
Verified | May 29, 2024Milano-Paris
Economy
Strike
They offered us an alternative going flight that would arrive in Paris after our return flight back to Milan, we had to find an alternative way get to Paris (my friend Riccardo Pellegrini has already filed with you the request for the refund of the extra expenses) and when we asked for some compensation, they refused as shown in the email attached. They have only reimbursed the price of the flight that was canceled after we rejected their non sense alternative flight.- Milano-Paris
- Economy
Asim A
Verified | May 24, 2024Paris-London
Economy
Lost luggage, rude customer service. SCAM
Worst Flying Experience of my Life: Vueling lost our bag on a flight from Paris to London. Since then they have been the most incompetent and rude people I have dealt with. They ignore emails for 4 weeks at a time. They say a case has been opened and provide a reference number and then at a later date say the reference is invalid and the case is closed. They randomly reply to emails in Spanish but sometimes in English. They could not care less about the lost bag and are clearly trying to scam us out of taking responsibility of our lost bag. All in all a very very stressful experience and the worst airline on this planet. AVOID for your own sanity.- Paris-London
- Economy
- Loss: β¬2500
- Desired solution
Shayeri S
Verified | May 22, 2024Palma de Mallorca-Barcelona
Economy
My baggage was lost
For just a one hour flight, my baggage was misplaced by the airlines. Its been over 7 days now, not a single word from the airlines,- Palma de Mallorca-Barcelona
- Economy
- Loss: β¬1000
- Desired solution
Laurent O
Verified | May 21, 2024Malaga-Florence
Economy
Went to Vueling counter For boarding pass Nobody was there.
No pass no flight I was at counter 45β before the flight which was postponed 20β Plenty of time for the gate if somebody had been at the counter- Malaga-Florence
- Economy
- Loss: β¬185
- Desired solution
Refund
Philip F
Verified | May 21, 2024Malaga-London
Economy
Malaga. Website would not let me download boarding pass
spent full afternoon trying to download BP. Had to go to bus station to change my bus reservation from Granada to Malaga airport for an earlier bus, in order to get to the airport four hours early to get BP there without incurring a cost. This caused much anguish and stress. Would I get to the airport and have to buy another air fare,- Malaga-London
- Economy
Philip F
Verified | May 21, 2024Malaga-London
Economy
Spent an afternoon trying to download a boarding pass
site wouldn't allow it. So Had to change my bus to arrive at the airport four hours before my flight, in order to book in there without incurring a cost. This caused a lot of stress and inconvenience.- Malaga-London
- Economy
View more