Vueling Airlines complaints: comments, page 4

402 comments

Mark C

Verified | Jan 7, 2026

Palma de Mallorca-Venice

Economy

Yes,I have tools in luggage and next day I have flight with Ryanair to Lamezia,Italy. I cant Word without because luggage came to my adress on 3rd Novemer

Palma de Mallorca-Venice
Economy

(0)

Isabella M

Verified | Dec 22, 2025

Amsterdam-Barcelona

Economy

No reason given

The flight was delayed for more than 5 hours, so more than what they are saying (4h 52mins). I arrived to my final destination with 7 hours of delay. The airline said they cannot compensate me back. They just gave me a 6EUR voucher for a free snack.

Amsterdam-Barcelona
Economy

(0)

Jefferson Johannes R

Verified | Dec 17, 2025

Barcelona-Schonefeld

Economy

I have not received my luggage. Two bags are missing. The airline provided no cash allowance. I last saw my luggage in Curitiba (CWB) on 13 December 2025. My carry-on was checked at the gate. Checked-bag fees were included in my booking; I paid no separate fees, no excess/overweight charges, and I did not declare a value. I filed a Property Irregularity Report in person at the airport (PIR BERVY10494). The bags are reported as delayed (not lost), with no estimated delivery time. I arrived in Berlin (BER) on 16 December 2025 at 15:41 CET, and the bags did not arrive. Because I was without luggage for two days between CWB-GRU and GRU-CBN flights, I incurred necessary expenses totaling R$ 650,20: a small suitcase (R$ 239,00), underwear (R$ 95,00: briefs R$ 52,00; socks R$ 43,00), hygiene items (R$ 54,57: dental floss R$ 13,99; toothpaste R$ 7,69; mouthwash R$ 11,99; deodorant R$ 20,90), shirts (R$ 209,80), and Uber transport to purchase essentials (R$ 51,83: R$ 23,90 + R$ 27,93). Receipts are available. I request compensation for my two delayed bags and reimbursement for these necessary incidentals. Additionally, the main checked bag contained multiple pairs of shoes, gifts, medicines, and clothing with a total value exceeding €2,000. The second bag—originally my carry-on, which the airline required to be checked at the gate due to lack of cabin space—contained souvenirs, a jacket, medicines, and additional gifts valued at approximately €250–€300.

Barcelona-Schonefeld
Economy

(0)

Shaun P

Verified | Dec 17, 2025

Barcelona-London

Economy

Claim escalated to airline

Time. The process in dealing with Vueling where they will claim to have found my bag, then allegedly shipped it via AA749 (a flight that landed in CLT on December 6) - only for AA to research and verify that this bag was never loaded on this or any other flight is exhausting.

Barcelona-London
Economy
Claim escalated to airline

(0)

Paul W

Verified | Dec 7, 2025

Jersey-Malaga

Economy

i had to purchase new clothes and underwear and trainers and toiletries and also missed my hotel pick up as it i arrived at 23:00 i had to get a taxi to my hotel and that cost me £50

Jersey-Malaga
Economy

(0)

Anthony M

Verified | Dec 3, 2025

Barcelona-Ibiza

Economy

On 12 July 2025, we travelled with Vueling from Barcelona (BCN) to Ibiza (IBZ). There were two passengers on the booking: Christopher Jerry Glebatsas and Anthony Gerard McDonough. We checked one suitcase containing personal belongings of both passengers. The flight was delayed by more than 5 hours due to storms. When we arrived in Ibiza, none of the checked baggage from our flight was delivered. We filed a Property Irregularity Report at Ibiza airport and followed all required procedures. Our suitcase has now been declared permanently lost and has never been recovered. The suitcase was a Rimowa Aluminium Classic with a current replacement value of approx. €1,800. The contents of the bag had a replacement value in excess of €3,000, so our total loss is over €4,800. There were two passengers, so our understanding is that the applicable Montreal Convention baggage liability limit applies per passenger, giving a combined cap for both passengers. Our documented loss exceeds this cap, and we are not seeking more than the legal limit. Vueling has so far offered only €500 in total, which we consider grossly inadequate and not compliant with the Montreal Convention or the relevant EU regulations. We are seeking assistance to recover the maximum combined amount legally recoverable for both passengers under the Montreal baggage liability rules.

Barcelona-Ibiza
Economy

(0)

Christopher G

Verified | Dec 2, 2025

Barcelona-Ibiza

Economy

On 12 July 2025, we travelled with Vueling from Barcelona (BCN) to Ibiza (IBZ). There were two passengers on the booking: Christopher Jerry Glebatsas and Anthony Gerard McDonough. We checked one suitcase containing personal belongings of both passengers. The flight was delayed by more than 5 hours due to storms. When we arrived in Ibiza, none of the checked baggage from our flight was delivered. We filed a Property Irregularity Report at Ibiza airport and followed all required procedures. Our suitcase has now been declared permanently lost and has never been recovered. The suitcase was a Rimowa Large Check-In Aluminium Classic with a current replacement value of approx. €1,800. The contents of the bag had a replacement value in excess of €7,000 just in the items we have since replaced, so our total loss is over €8,800. There were two passengers, so our understanding is that the applicable Montreal Convention baggage liability limit applies per passenger, giving a combined cap for both passengers. Our documented loss exceeds this cap, and we are not seeking more than the legal limit. Vueling has so far offered only €500 in total, which we consider grossly inadequate and not compliant with the Montreal Convention or the relevant EU regulations. We are seeking assistance to recover the maximum combined amount legally recoverable for both passengers under the Montreal baggage liability rules.

Barcelona-Ibiza
Economy

(0)

Viktoriia S

Verified | Nov 25, 2025

Palma de Mallorca-Genoa

Economy

Dear Vueling Customer Relations, My name is Shelekhova Viktoriia. I am writing to submit an official claim under EC Regulation 261/2004 concerning flight disruption on 30 October 2025. Flight / incident: On 30 October 2025 I was scheduled to travel from Palma de Mallorca (PMI) to Barcelona (BCN) (flight VY3909). I checked in as instructed and received a boarding pass without an assigned seat. At the gate I was later denied boarding due to lack of available seats (overbooking). As a result I missed my onward flight from Barcelona to Genoa, and I arrived at my final destination more than seven hours later. Claims requested: 1. Reimbursement of the additional expenses I had to incur as a direct consequence of the denied boarding (receipts attached): • Flight (rebooking / replacement ticket booked via Kiwi.com): €65.00 • Train ticket (Milano Centrale → Genova Brignole): €21.50 • Airport bus (to train station): €10.00 • Taxi / local transfers: €20.00 • Food & drinks during the long delay (approx.): €34.00 Total reimbursable expenses (EUR): €150.50 • Hotel accommodation in Barcelona (receipt): USD 156.00 (paid by my son) — receipt attached. Please note that some expenses (hotel and ticket rebooking) were paid by third parties on my behalf. I am the affected passenger and request that reimbursement is made to my account (details below). 2. Compensation under EC Regulation 261/2004 for denied boarding: €400.00 (the distance to my final destination, Palma → Genoa, is within the range covered by this compensation). Payment / bank details for refund & compensation (please use these details to make the transfer): • Name: Shelekhova Viktoriia • IBAN: IT81H0306901400100000139639 • Bank: Intesa Sanpaolo (Italy) • Currency: EUR Additional note: due to the disruption I also missed a work shift, which caused loss of earnings; this contributed to the impact of the incident (mentioned for your consideration). Attachments: boarding passes / tickets (including the boarding pass for VY3909 which shows the booking), Kiwi.com confirmation screenshot, Trivago hotel receipt (USD 156), train ticket (Trenitalia €21.50), bus ticket (€10), proof of payment for replacement ticket (€65 / screenshot), and photos of remaining tickets/receipts. Please confirm receipt of this claim and advise on the next steps. I expect a substantive response in accordance with applicable regulations.

Palma de Mallorca-Genoa
Economy

(0)

Oleksandr B

Verified | Nov 13, 2025

Dubrovnik-Barcelona

Economy

Successful claim

No reason given

am writing to request reimbursement regarding the cancellation of my flight VY7721 from Dubrovnik to Barcelona on 07/10/2025 (Booking reference: SLQ8GD). This booking was for myself, Oleksandr Bloherman, and my wife, Maiia Holenberh. The flight was cancelled only after passengers had already been waiting at the boarding gate, approximately 15 minutes after the scheduled departure time. No explanation was given at the airport — the flight was simply marked as “cancelled,” leaving passengers without any official reason or guidance. According to publicly available flight-tracking sources, other flights departed and landed around the same time without any issues, and the weather in Dubrovnik was clear and calm. We were transported to a hotel and provided dinner, but no further information was given about next steps. Many elderly passengers were visibly distressed. We were automatically rebooked on VY7721 for 12/10/2025 — five days later. This was impossible for us to accept, as we had a child and a dog left in Barcelona and friends caring for them could no longer continue. After receiving no response to two emails to your support, I had to purchase replacement tickets for both passengers (myself and my wife) with easyJet (via Geneva) for EUR 522.70. Copies of tickets and invoices are attached.

Dubrovnik-Barcelona
Economy
Successful claim

(0)

Levy A

Verified | Nov 13, 2025

Malaga-Rome

Economy

I use the bike not only for races but also for training and daily commute. So every day I do not get to use it entails other expenses to travel to and from my office.

Malaga-Rome
Economy

(0)

Siobhan B

Verified | Nov 11, 2025

Santiago-Arrecife

Economy

No reason given

Please note my partner Brendan McCarthy has contacted airline and agency kiwi on both our behalf with no resolution. Neither informed us of cancelled flight. Brendan has a seperate claim in with you too. At no stage were we informed about the cancelled flight from Vueling. I only saw the flight was cancelled when I went to check our arrival time online and saw that it was gone from the airport schedule. We got no written confirmation at any stage until we noticed the cancellation. Vueling maintain there is no issue but that flight did not travel and it meant we had to purchase two extra flights each to get to our destination. As we only found out late the flights cost us €387. I purchased the above flight and Brendan purchased a flight from Malaga to Lanzarote. I have attached both for you to see.

Santiago-Arrecife
Economy

(0)

Ana Karen A

Verified | Nov 10, 2025

Barcelona-Florence

Economy

The incident caused a lot of new expenses to be incurred when I arrived in Italy as I was missing all my stuff (which has never been recovered) in addition to the lost stuff which I don’t have all receipts for yet but will find them. I am not sure if I should upload just the receipts and stuff of the bag and the contents which were lost, or also the receipts of the new stuff I had to buy when my original bag was declared lost (or while in Italy with no shoes or clothes for a wedding I was to attend. I did file the report when I landed right away, and the bag was never found. vueling has only offered €110 as compensation as they say the compensation is based on the weight of the bag and not the proven value of the belongings. Additionally, it has been mentioned that passengers need to provide a full inventory of contents before check-in to receive compensation based on declared items. However, I have reviewed Vueling’s terms and conditions and could not find any clear policy supporting such stipulations for passenger baggage. Moreover, basing compensation solely on weight contradicts the standards set by the Montreal Convention for passenger baggage. Cargo compensation by weight is mentioned for freight and cargo shipments but is not applicable to checked-in passenger luggage.

Barcelona-Florence
Economy

(0)

Rod E

Verified | Nov 9, 2025

Barcelona-London

Economy

Successful claim

Weather conditions

There is a lot of detail for this horrible experience; it was with Vueling and I can't reach them although have tried. Their email doesn't work and they have no complaints number. It is unforgiveable and should not be allowed. I am disabled. I have Neurological disorder. I have Epileptic Brain Seizures. 2 in two years. And for me flying is a massive deal because of worry. They said on my ticket was '7B'. I have the email. I asked if this could be changed as I didn't chose this seat. It was an error because apparently there were weather storms that day and the system was affected. I said that I needed to have a seat next to the aisle. They said at the check in at 11.30 AM at El Prat Barcelona Vueling check in, a man said no we can't. Go away now. And I told him I may have a seizure on the plane. And he said no, go now. I asked for his name. He said no, I will not give you my name. Go away now. He refused to listen to the urgency of my situation. In the past because due to my medical situation I have always got to the desk early and they offer a seat at the front. I went to another desk, they asked for my name and I said I needed an aisle seat they said, you will have this seat 'your seat is 2E'. I said I thought it was 7B. They said no. This is your seat. I said I needed an aisle seat near to the front of the plane in case I have a seizure in an emergency. It was making me incredibly nervous and I also have suffered brain seizure because of severe anxiety. When I was on the plane there were seats with extra leg and aisle room, but he said at check in there were none, and that it was 'fully booked'. And that I will take my ticket (although it had changed) and I must go (as if he had had enough of me asking to change to an aisle seat because of my risk of seizures. I was shaken up. I felt abused. I felt like I could not get on the plane. Two strangers helped me at the airport as I was having an anxiety attack. And two airport staff sat with me for 20 mins until I felt better. But I managed to get on the flight in the end. I have to wear seizure 'engraved' ID bracelets when I travel on a plane and showed them to the on board Vueling team and showed them my doctors letters for flight precaution and they listened and were extra professional and understanding. I explained the trauma I had suffered before the flight. They were shocked. When I had flown before one of the steward recognised me. he was very kind. He made me feel much comfortable. He could see though how scared I was with having a seizure. He was so kind and helpful. I have a doctor's letter which I showed both check in men at the desks. The first man who was probably late 20's was NOT INTERESTED AT ALL. He as a horrible human. He should not have a job. I want him fully investigate by the Aviation Authorities. I could have had a brain seizure on the flight because of him. From Vueling I want this to be fully investigated. I want huge amounts of compensation. They seem to dislike people with the epilepsy disability. They need to be educated as they are clearly completely ignorant and rude. I want to receive compensation, large sums of it. I won't be able to fly again for sometime unfortunately due to the effect it has had on my anxiety and mental health. This is so serious regarding Vueling they need to be held to account. I need someone to look into this. They can't change my flights / ignore my requirements / ignore my disability / lie to me / be rude to me and get away with it. Vueling is a scandal. I am a victim. Please can someone call me or email me so I can deal with this someone please. Thank you so much for any help. I am not making this 'public' as I believe Vueling will take this seriously. If the don't it will be made public and their dislike and contempt for innocent people who suffer from Epileptic brain type seizures. (tonic-clonic seizures, the most severe of all). Rod Edmonds 07779001182 rod@abw-it.com

Barcelona-London
Economy
Successful claim

(0)

See detailed ratings

Alicia K

Verified | Nov 8, 2025

Valencia-Brussels

Economy

Terrible customer assistance over the phone and unjustified double seat charge

I am requesting reimbursement and compensation for the duplicate and unjustified seat charges on my recent Vueling flight, as well as for the inconvenience caused by the poor handling of my case. I had originally reserved and paid for seats 12D and 12F (emergency exit row) for myself and my partner. After I had an accident and had to travel with a leg cast, I contacted Vueling to request assistance and to change our seats, as I could no longer sit in the emergency exit row. I then paid an additional fee to reserve Space One seats in the first row, which are more expensive and offered the necessary comfort. When I called customer service, I spoke with four different agents, none of whom could finalize the process until the fourth call, resulting in both confusion and overcharging. The first agent told me that I could not sit in the first row because it was an emergency exit, even though this was not indicated when I purchased the Space One seats. He said I had to move to row 4 (Space Plus) and that, because of my cast, I had to block the entire row by paying for an additional seat so that my partner and I could occupy the whole row (A, B, and C). He told me the extra seat would cost €86, but the line was disconnected before he could finalize the process. I then had to call back several times, repeating my situation to different agents. The final agent informed me that row 4 ABC was already taken and moved us instead to row 4 DEF, charging me €119.99 for the additional seat. However, this agent did not take into account that I had already paid for the more expensive Space One seats in the first row. As a result, I was overcharged and paid twice for extra space — once for Space One, and again for Space Plus. In the end, I flew in row 4 (Space Plus), but during the flight I saw that the Space One row was not occupied at all and that it is not an emergency exit row, contrary to what your agent had stated. Therefore, I should not have been forced to move to row 4, nor to pay again for an extra seat, when I had already paid for the higher category. I request the full reimbursement of the €119.99 charge for the extra seat in row 4, as well as compensation for the time, stress, and inconvenience caused by the repeated calls, contradictory information, and mismanagement of my booking. I also request that Vueling review this case to ensure that passengers with reduced mobility are correctly informed and not penalized financially when their medical condition requires seat changes. My reservation codes are SWNC7H (first flight return BRU_VLC_BRU) and TR4N8B - VLC-BRU 06 November for the return flight requiring assistance and on which the treatment of the various agents over the phone was appallingly incompetence, sympathetic and basically rude and not helpful at all, pus double charging. The seats we occupied in the return flight that we were obliged to occupy and pay for were 4DEF. Thank you for considering all of the above and a reimbursement and better treatment for passengers requiring assistance.

Overall

Poor telephone consumer assistance
Online service

Valencia-Brussels
Economy

Loss: €119
Desired solution

Expenses reimbursement

(0)

Tim V

Verified | Nov 3, 2025

Alicante-Amsterdam

Economy

Successful claim

We had a connecting flight return booked thru BCN to AMS, the BCN flight was scheduled to depart at 13.35. However, the airline proposed a direct flight (which I did not see earlier), that direct flight was scheduled to leave at 11AM. When we arrived at the airport around 11.15AM and went to the check-in desk, they could not find our seats on the flight to BCN and told us we were rebooked on the direct flight (that already left), we had to contact the airline... after talking to them on the phone, they said it was 'our fault' and we had a 'no show' on the 11AM flight (a change we never accepted!)... the only offer they could do is charging us a 'service-fee' of €125pp (€500 total) to rebook us on the evening flight (6.15PM)... so we're looking for a reimbursement and eventual claim due to this situation.

Alicante-Amsterdam
Economy
Successful claim

(0)

Elena D

Verified | Oct 30, 2025

Alicante-Athens

Economy

Successful claim

No reason given

On October 9, 2025, I had a single reservation with Vueling from Alicante to Athens, with a connection in Barcelona (flights VY8103 and VY8104). The first flight (Alicante–Barcelona) was delayed by more than three hours, which caused me to miss my connecting flight to Athens that was included in the same booking. At Barcelona airport, Vueling did not offer any reasonable alternative the same day to reach my final destination. Because of this, I had to purchase a new ticket on my own with Aegean Airlines to be able to travel to Athens that day. As a result, I arrived in Athens several hours later than scheduled and had to bear the cost of the new flight myself. Vueling later denied compensation, claiming “adverse weather conditions,” but they failed to provide any assistance or rebooking, which they are legally required to do under Article 8 of Regulation (EC) 261/2004. I therefore request: Reimbursement of the Aegean Airlines flight I purchased to reach my destination. Review of my case for compensation under EU 261/2004, as I arrived at my final destination with a delay exceeding three hours. All relevant documents are attached, including the original Vueling booking, the Aegean ticket, and Vueling’s email responses.

Alicante-Athens
Economy
Successful claim

(0)

Daniela P

Verified | Oct 28, 2025

Sevilla-Zurich

Economy

I am a flight attendant. I landed and my bag was not there, I had to buy products to operate my flight the next morning. Even tho Vueling delivered the luggage within 24hrs, the same was not delivered on time for my duty. They refuse to pay any compensation for the items that I purchase even tho with Montreal Convention I am entitled to receive a compensation.

Sevilla-Zurich
Economy

(0)

Sandra B

Verified | Oct 26, 2025

İstanbul-Palma de Mallorca

Economy

Successful claim

Technical problems

Our Vueling flight from Istanbul to Mallorca on September 27 was canceled. This caused us to lose one night stay in Mallorca since we were unable to cancel the cost of this one night was $297.50 at the hotel hostel Cuba.

İstanbul-Palma de Mallorca
Economy
Successful claim

(0)

Erin G

Verified | Oct 24, 2025

London-Paris

Economy

Successful claim

Dear AirAdvisor, I am writing to lodge a formal complaint and to request immediate compensation and reimbursement following an extremely distressing and wholly unacceptable experience my girlfriend and I endured while travelling with Vueling Airlines to Paris. Our outbound flight was VY8943 from London Gatwick (LGW) to Paris Orly (ORY) on Sunday, 19th October 2025 at 07:40 AM, and our return flight was VY8944 on Tuesday, 21st October 2025 at 19:10 PM. Summary of Incident: Upon our arrival in Paris on 19th October, my girlfriend's pink checked suitcase failed to arrive. Despite both of us receiving clear verbal assurances from Jerry and Samir, Vueling representatives at Gatwick South Terminal, that all checked baggage had been scanned and loaded onto the aircraft, this was demonstrably untrue. Immediately upon discovering the loss, I reported the missing baggage to the Baggage Services Desk at Paris Orly Airport and filed a Delayed Baggage Report (proof enclosed). The Paris luggage handling team confirmed that the suitcase had not been loaded onto the aircraft at Gatwick, contrary to the information given by your staff. The luggage was finally located and delivered over 32 hours later, at approximately 2–3 PM on Monday, 20th October. Consequences and Impact The consequences of this failure were severe. My girlfriend's , who is pregnant, was left without her urgent prescribed medication, contact lenses, toiletries, and personal items for more than a day and a half. She suffered significant physical discomfort and emotional distress during this time. To make matters worse, the delay completely ruined her 25th birthday (20th October) — the primary reason for our trip. We were forced to purchase emergency clothing, toiletries, and personal care items in Paris at considerable cost, and were unable to enjoy or even safely continue with our planned activities until her suitcase was returned late Monday afternoon. This incident not only caused emotional distress and physical suffering but also resulted in direct financial losses and a complete loss of enjoyment of our short trip, which was meant to be a celebratory occasion. Basis for Claim: Under EU Regulation (EC) No. 261/2004 and the Montreal Convention (1999), passengers are entitled to compensation and reimbursement where airlines fail to provide the contracted service with due care and diligence, including the mishandling or delayed delivery of checked baggage resulting in demonstrable loss and inconvenience. Given the assurances we were provided, the complete lack of proactive communication, and the serious personal and financial consequences that followed, I am formally requesting the following: A full refund for both flight tickets (VY8943 and VY8944). Full reimbursement of all costs incurred as a direct result of the baggage delay, including but not limited to clothing, toiletries, and medical necessities purchased in Paris. Appropriate compensation for the distress, inconvenience, and suffering caused by Vueling’s mishandling of our baggage and failure of duty of care. I am prepared to supply all supporting evidence, which I have added to this claim including: The delayed baggage report filed at Paris Orly. Receipts and invoices for emergency purchases made. Copies of baggage tags issued at Gatwick. Next Steps Please confirm receipt of this complaint and advise on the procedure for submitting my supporting documentation. I expect this matter to be investigated promptly and a full written response within 14 days of this correspondence. Should I not receive a satisfactory resolution within this timeframe, I will have no option but to escalate the matter to the UK Civil Aviation Authority (CAA) and the European Consumer Centre, as well as to pursue compensation under the Montreal Convention. This has been, without question, the most distressing and disappointing travel experience I have ever encountered. I trust Vueling will take full responsibility and resolve this matter promptly and fairly, by providing refund for all expenditure including flights, additional items needed to be purchased. Yours faithfully, Raja Asr Ali IM2S9N- booking reference on Booking.com aali383@icloud.com 07527879573

London-Paris
Economy
Successful claim

(0)

Erin G

Verified | Oct 24, 2025

London-Paris

Economy

Successful claim

Subject: Formal Complaint and Request for Full Refund and Compensation – Flights VY8943 & VY8944 (19–21 October 2025) Dear AirAdvisor, I am writing to lodge a formal complaint and to request immediate compensation and reimbursement following an extremely distressing and wholly unacceptable experience my girlfriend and I endured while travelling with Vueling Airlines to Paris. Our outbound flight was VY8943 from London Gatwick (LGW) to Paris Orly (ORY) on Sunday, 19th October 2025 at 07:40 AM, and our return flight was VY8944 on Tuesday, 21st October 2025 at 19:10 PM. Summary of Incident: Upon our arrival in Paris on 19th October, my girlfriend's pink checked suitcase failed to arrive. Despite both of us receiving clear verbal assurances from Jerry and Samir, Vueling representatives at Gatwick South Terminal, that all checked baggage had been scanned and loaded onto the aircraft, this was demonstrably untrue. Immediately upon discovering the loss, I reported the missing baggage to the Baggage Services Desk at Paris Orly Airport and filed a Delayed Baggage Report (proof enclosed). The Paris luggage handling team confirmed that the suitcase had not been loaded onto the aircraft at Gatwick, contrary to the information given by your staff. The luggage was finally located and delivered over 32 hours later, at approximately 2–3 PM on Monday, 20th October. Consequences and Impact The consequences of this failure were severe. My girlfriend's , who is pregnant, was left without her urgent prescribed medication, contact lenses, toiletries, and personal items for more than a day and a half. She suffered significant physical discomfort and emotional distress during this time. To make matters worse, the delay completely ruined her 25th birthday (20th October) — the primary reason for our trip. We were forced to purchase emergency clothing, toiletries, and personal care items in Paris at considerable cost, and were unable to enjoy or even safely continue with our planned activities until her suitcase was returned late Monday afternoon. This incident not only caused emotional distress and physical suffering but also resulted in direct financial losses and a complete loss of enjoyment of our short trip, which was meant to be a celebratory occasion. Basis for Claim: Under EU Regulation (EC) No. 261/2004 and the Montreal Convention (1999), passengers are entitled to compensation and reimbursement where airlines fail to provide the contracted service with due care and diligence, including the mishandling or delayed delivery of checked baggage resulting in demonstrable loss and inconvenience. Given the assurances we were provided, the complete lack of proactive communication, and the serious personal and financial consequences that followed, I am formally requesting the following: A full refund for both flight tickets (VY8943 and VY8944). Full reimbursement of all costs incurred as a direct result of the baggage delay, including but not limited to clothing, toiletries, and medical necessities purchased in Paris. Appropriate compensation for the distress, inconvenience, and suffering caused by Vueling’s mishandling of our baggage and failure of duty of care. I am prepared to supply all supporting evidence, which I have added to this claim including: The delayed baggage report filed at Paris Orly. Receipts and invoices for emergency purchases made. Copies of baggage tags issued at Gatwick. Next Steps Please confirm receipt of this complaint and advise on the procedure for submitting my supporting documentation. I expect this matter to be investigated promptly and a full written response within 14 days of this correspondence. Should I not receive a satisfactory resolution within this timeframe, I will have no option but to escalate the matter to the UK Civil Aviation Authority (CAA) and the European Consumer Centre, as well as to pursue compensation under the Montreal Convention. This has been, without question, the most distressing and disappointing travel experience I have ever encountered. I trust Vueling will take full responsibility and resolve this matter promptly and fairly, by providing refund for all expenditure including flights, additional items needed to be purchased. Yours faithfully, Raja Asr Ali IM2S9N- booking reference on Booking.com aali383@icloud.com 07527879573

London-Paris
Economy
Successful claim

(0)

Anna K

Verified | Oct 23, 2025

Schonefeld-Bilbao

Economy

Technical problems

First time I used their email address, they replied me with the email that I'm attaching. I tried second time with their online form (see below). But they never replied. __________ Hola! The compensations must be open at the designed area for that purpose in our website. https://www.vueling.com/es/somos-vueling/contacto/gestiones?helpCenterFlow=EU261-Claims Best regards, Team Vueling Your reference number is: 10262589. Please use this reference for future inquiries about this case or respond to this same email.

Schonefeld-Bilbao
Economy

(0)

Dmitry B

Verified | Oct 19, 2025

Barcelona-Tenerife

Economy

Weather conditions

I have got a boarding pass and was waiting near the gate. Then flight was delayed for 20 minutes, then for 1 hour and then totally canceled. At check-in counter they proposed a flight in 2 days, that was unacceptable due to work requirements. I denied and got refund for the direct ticket. But I also had return ticket made in different booking for the next day, and that ticket was not refunded. Vueling said that it is another reservation, so they could not do anything, although due to their cancelation, I definitely could not use the return flight!!!

Barcelona-Tenerife
Economy

(0)

Alexandra S

Verified | Oct 15, 2025

Florence-Barcelona

Economy

Weather conditions

Flight was cancelled 5 minutes prior to boarding. Put on a different flight 9 hours later (and that flight was cancelled too!).

Florence-Barcelona
Economy

(0)

Peter S

Verified | Oct 15, 2025

Florence-Barcelona

Economy

Successful claim

Weather conditions

Flight VY6004 was cancelled last minute on the 9th of October at noon due to weather. Airline rebooked us on a later flight 9 hours later 2200 hours, (we had no choice but to wait in the airport during this time) VY6028, and this flight was cancelled as well. No customer service agent assisted us or gave us any further information, we were left on our own with no assistance. We (at 2230 hours) managed to get last minute lodging. Later in the night we were emailed with a different flight, 36 hours later on the 11th. With no choice we were forced to accept this flight. We needed to make another lodging booking for the 10th as well. We lost two days at our destination plus the hassle and frustration of not being treated well by the airline through the ordeal. We eventually arrived more than 48 hours later. Besides email, the airline gave us no information in person. We lost time (2.5 days) at our destination, plus the hotel cost as well as the frustration of not being treated well by the airline. When contacting the airline for cost reimbursement, the airline refused to compensate us for anything. Lost over $500, lodging and extra costs incurred.

Florence-Barcelona
Economy
Successful claim

(0)

Zahid J

Verified | Oct 14, 2025

Manchester-Vigo

Economy

The airline missed my checked in bag. I am here in Baiona to attend a conference, and all my clothes, my poster for presentation everything was in my luggage. All I had was one pair of clothes I was wearing. And baiona is a small town so I could find any clothers for the conference for that I had to travel to Vigo. They not only delayed my luggage they messed up my whole trip, my conference I went through a great struggle just because of this. It gave me a mental stress you can not imagine

Manchester-Vigo
Economy

(0)

Melody F

Verified | Oct 13, 2025

Gran Canaria-Athens

Economy

Successful claim

No reason given

my flight for vueling airline on october 11, 2025 from las palmas to barcelona is 15:55 but they make it after 5 o'clock thas why i missed my next flight of 22:00 from barcelona to athens on october 11,2025.i went to vueling check in area i stood in line and told my story and situation but their response is that they are not the one who is responsible for my next flight.thats why i buy my own ticket to catch the next flight of 6:40 am october 12,2025 from barcelona to athens.i slept in the floor in the airport waiting for my next flight with no food and drinks

Gran Canaria-Athens
Economy
Successful claim

(0)

Melody F

Verified | Oct 13, 2025

Las Palmas, Canary Islands-Athens

Economy

No reason given

my flight for vueling airline on october 11, 2025 is suppose to be 15:55 from las palmas to barcelona but they make it after five o'clock thats why i missed my next flight on october 11,2025 at 22:00 from barcelona to athens. i went to vueling check in area i stood in line i told my situation but they told me that they are not the one who is responsible for my next flight thats why i buy my own ticket for the next flight going to athens on october 12,2025 and i slept on the floor waiting for my next flight and no food and no drinks

Las Palmas, Canary Islands-Athens
Economy

(0)

Tomasz B

Verified | Oct 13, 2025

Bilbao-Valencia

Economy

Weather conditions

Flight cancelled 2 hours before departure for "meteorological conditions" but all other arrivals to valencia airport were maintened

Bilbao-Valencia
Economy

(0)

Niels W

Verified | Oct 12, 2025

Bilbao-Amsterdam

Economy

Successful claim

My journey on October 5, 2025, from Bilbao to Amsterdam via Barcelona, was severely delayed. The initial flight from Bilbao was delayed, causing me to miss my connecting flight in Barcelona. As a result, I arrived in Amsterdam at approximately 23:35, instead of the scheduled 17:40, a delay of more than six hours. In Bilbao the checkin personal advised me to change my ticket to allow for carry-on baggage, since my connecting flight was unknown and could not be reserved in advanced. Arriving in Barcelona I approached Vueling personal at the gate, I was exiting. They advised me to watch the departing planes to Amsterdam on the public info screen and approach the the checkin personal there. When I did, the personal was very unfriendly but issued me a boarding ticket. Unfortunately not for their flight but for the last flight leaving Barcelona to Amsterdam. The last flight was also delayed.

Bilbao-Amsterdam
Economy
Successful claim

(0)

Emanuele B

Verified | Oct 12, 2025

Milano-Barcelona

Economy

No reason given

They left us in the airport without any notice and kept delaying the flight until we ended up leaving at around 2:40 in the morning

Milano-Barcelona
Economy

(0)

Gail B

Verified | Oct 10, 2025

Barcelona-San Sebastian

Economy

Weather conditions

We arrived at the airport and were advised that our flight was cancelled. We were told that we could fly the next day but we had no place to stay an additional night in Barcelona. We rented a car and drove to San Sebastian,

Barcelona-San Sebastian
Economy

(0)

Stan B

Verified | Oct 10, 2025

Barcelona-San Sebastian

Economy

Weather conditions

We arrived at the airport and were advised that our flight was cancelled. We were told that we could fly the next day but we had no place to stay an additional night in Barcelona. We then rented a car and drove to San Sebastian.

Barcelona-San Sebastian
Economy

(0)

Peter S

Verified | Oct 9, 2025

Florence-Barcelona

Economy

Weather conditions

Was notified of the cancelled flight as we were in line, ready to board, bags were already checked. After cancellation we needed to collect ours bags, and proceed to the counter area for re-booking, 7 hours later.

Florence-Barcelona
Economy

(0)

See detailed ratings

Nikola R

Verified | Oct 9, 2025

Rome-Dubrovnik

Economy

DIVERTED FLIGHTS ROME TO DBV .

On 6th of September, flight scheduled VY6736 Rome to Dubrovnik. 7th September - VY6109 Rome - Barcelona- Dubrovnik...

Overall

2 DIVERTED FLIGHTS
NA

Rome-Dubrovnik
Economy

Loss: €121
Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Chris B

Verified | Oct 6, 2025

Amsterdam-Barcelona

Economy

Vacation was a shopping vacation as I had no luggage on the return I could not pack any shopping beyond what I could carry. So the whole trip was wasted. I had to completely change my plans and to feel compensated I would like a full refund of my ticket too.

Amsterdam-Barcelona
Economy

(0)

Charles W

Verified | Oct 5, 2025

Barcelona-Genoa

Economy

No reason given

We booked our flight thru Bookings.com And received NO communication. We arrived at airport anticipating our 8am flight departure only to find our flight was changed to 1205pm. We had to repurchase 2 new train tickets (for after our flight) and an airport lounge ticket as we were at the airport 6 hours

Barcelona-Genoa
Economy

(0)

Orlana B

Verified | Oct 4, 2025

Barcelona-Athens

Economy

Successful claim

Strike

I was already en route, traveling from Las Vegas, Nevada, to Athens. When I received an email, my flight was canceled. I called and spoke to Hana at Vueling and explained that I was already traveling and was expected to fly into Athens from Barcelona on October 1st. She said that due to the strike, I can go on either September 30 or October 2, since I am not arriving in Barcelona until October 1 from my current flight. I would need to rebook for October 2nd.

Barcelona-Athens
Economy
Successful claim

(0)

Laura W

Verified | Sep 30, 2025

Dublin-Barcelona

Economy

I have lost all my brand new clothes my engagement ring that my partner only purchase for me a few months ago and also my tablet that is only 1 week old. I am getting no information from the airline anytime I ring there they very rude towards me they are making no contact to me about my luggage. This has cause me nothing but stress and is affecting my mental health

Dublin-Barcelona
Economy

(0)

Imane T

Verified | Sep 30, 2025

London-Algier

Economy

No reason given

There was a delay for than more two hours from London Gatwick to Barcelona. when we arrived to Barcelona our flight has already gone. they send us an email to tell us that our flight has already gone and go the Vueling customer service to see if they can help. they told us that there was another flight at 5am. we then been in the long queue for more than 2hours. we it was our turn they told us that the flight is full and we had to stay two days in Barcelona. it was a nightmare as the customer service was awful and they also could not find our pusher for my special need boy. we had to carry him all the night.

London-Algier
Economy

(0)

Komalsing J

Verified | Sep 29, 2025

Dublin-Barcelona

Economy

Successful claim

Case wasn't found by airline when I arrived back to Dublin Airport on the 29th September 2025 I required about my suitcase and they had it as IT never left Dublin. When I look at the suite case no tah was on the case along with no details on it for me.

Dublin-Barcelona
Economy
Successful claim

(0)

Emma W

Verified | Sep 29, 2025

Dublin-Barcelona

Economy

8 months pregnant and needed my asprin that was in the bag along with pregnancy vitamins. I couldn't leave hotel as my feet and hand to swell due to not having my asprin and rudeness of staff when I contacted the airlines about updates.

Dublin-Barcelona
Economy

(0)

Maritza Del Jesus G

Verified | Sep 28, 2025

Brussels-Barcelona

Economy

Problems at airport

Ce message recu. Dear Soledispa Sanchez, We regret to inform you that your flight VY8985 will not operate. We will contact you again shortly to inform you of the best alternative for your flight. Please accept our most sincere apologies for all the inconveniences. Je fait une demande auprès in95 mais je l'ai annulé. Les frais c'estait liés au perdes de debagages voila ci-joint une atestation plus tickets.

Brussels-Barcelona
Economy

(0)

Salma Ahinoa S

Verified | Sep 28, 2025

Brussels-Barcelona

Economy

Problems at airport

Masage recu: Dear Soledispa Sanchez, We regret to inform you that your flight VY8985 will not operate. We will contact you again shortly to inform you of the best alternative for your flight. Please accept our most sincere apologies for all the inconveniences. Juste j'ai fait une demande auprès in95. mais j'ai l'annulé.

Brussels-Barcelona
Economy

(0)

Fatima R

Verified | Sep 25, 2025

London-Barcelona

Economy

No reason given

They won't respond to me, there chat box mentions that they sent me an email on the 9th Sep 2025 but I never received this. They're phone lines won't allow you to speak to an agent, it simply pushed you through an endless loop and ends the call.

London-Barcelona
Economy

(0)

See detailed ratings

Fatima R

Verified | Sep 25, 2025

London-Barcelona

Economy

Disgusting customer service, ranked below minus

My flight to Barcelona was on the 21st August 2025 at 9:05am. I did not receive any notification prior to inform me that the flight was cancelled. I had only realised this when I tried to check in my luggage via the self check in, which errored and requested that I wait in queue to be seen by the airline representative. They explained the flight was cancelled and that they could only provide me with the next available flight which was the 22nd August 2025. This was ridiculous as my trip was now shorter than anticipated. I asked for an earlier flight which they couldn't. I asked for a refund for the 21st August 2025, which took me through the endless cycles of despair. There is absolutely no way to speak with a Representative at Vueling to receive my compensation. The helpline is strategise to end the call and will not forward you to a person to escalate the matter. It has been over a month now, and the airline still will not respond to me claim. This is a horrible airline, and I would not recommend them to anyone. This has caused me immense distress and stress. I would like compensation for both myself and my sister for the 21st August 2025.

Overall

Worse Airline, disgusting customer service

London-Barcelona
Economy

Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Natalia L

Verified | Sep 25, 2025

Barcelona-Rome

Economy

Successful claim

No reason given

There was no contact via email, SMS, what’s up about my canceled flight. Even while I was waiting in Barcelona, there was nothing written on the screens that the flight was canceled. I waited until 10 PM and finally talked to somebody at. Vueling they told me that flight was canceled at 6 PM while I was still in Ibiza. I could’ve easily stayed in ibzia for free at my friends house and not had to go through all these problems in Barcelona had I known they canceled my flight at 6 PM while I was still in Ibiza. I wasn’t able to have dinner because I was at the airport to almost midnight trying to get some hotel voucher and flight for the following day. I also had to miss work the next day, which cost me around 350 euro. The airline provided nothing except papers with QR codes to get reimbursement. They handed out no vouchers for food nor hotels nor flights. They gave no reason for the cancellation. I never found out why the flight was canceled. I did not get back to Rome until 730pm the following day.

Barcelona-Rome
Economy
Successful claim

(0)

See detailed ratings

Anonymous member

Verified | Sep 23, 2025

Economy

lost luggage xxxxxxxxxxxxxxxxxxxx

Birmingham (BHX) to Bamako (BKO) Mon 8 Sept · 12:00 - Tue 9 Sept · 01:05 2 stops · 14h 05m · Economy Vueling, Royal Air Maroc · VY8755, AT961, AT523 I was told my luggage would go all the way from Birmingham to Bamako; it now appears that was wrong information, and the bag was left at Barcelona. My luggage tag is : 0 790 1a 808105, see below. Can you advise if my bag in Barcelona? and how can Vueling send it back to Birmingham, please? Can you also ensure that staff at Birmingham are properly trained to prevent this from happening again.

Documents ComplaintsList.phpMark Anthony

Economy

Desired solution

Other - Dear Sir/madam, I flew on 8th Sept Birmingham to Barcelona, see details below. Birmingham (BHX) to Bamako (BKO) Mon 8 Sept · 12:00 - Tue 9 Sept · 01:05 2 stops · 14h 05m · Economy Vueling, Royal Air Maroc · VY8755, AT961, AT523 I was told my luggage would go all the way from Birmingham to Bamako; it now appears that was wrong information, and the bag was left at Barcelona. My luggage tag is : 0 790 1a 808105, see below. Inline image Can you advise if my bag in Barcelona? and how can Vueling send it back to Birmingham, please? Can you also ensure that staff at Birmingham are properly trained to prevent this fror happening again. Regards Mark Kenwright

(0)

Aurora A

Verified | Sep 19, 2025

Valencia-Paris

Economy

Technical problems

250€ compensation already received from Vueling. I am seeking reimbursement of Airfrance alternative flight (1975,23€) paid out of the pocket. For more details, refer to claim No. 507002(Emanuel Rholden da Silva Queiroz Maia).

Valencia-Paris
Economy

(0)

Emanuel R

Verified | Sep 17, 2025

Valencia-Paris

Economy

Successful claim

Technical problems

My wife, I, and my two youngest children were on a Vueling flight VY8164 (old number VY8166) from VLC to ORY on July 10, 2025 at 12:40 p.m. We were already in line at the finger to board the plane when they informed us they were having technical problems and we would have to leave the queue. They then informed us the flight had been canceled. We collected our checked baggage (which we paid extra for, and they refused to refund the €29). We went to the check-in line, but they didn't offer us a solution. I had to buy tickets for €1975.23 for the last seats on the AirFrance flight from VLC to CDG the same day as my daughter's godparents (with their children) were waiting for us in Paris to enjoy the weekend and Friday July 11 at Disneyland with the tickets purchased, named and with no possibility of changing. Worse than the financial prejudice and all the stress of changing flights (and not being sure of being able to board), would have been the frustration on the part of my children of not enjoying Friday at Disneyland with us and the children of my friends and that is why the alternative flight offered by Vueling on July 11 at 18:45 did not suit us. It is important to say that Vueling already reimbursed us the €151.96 for the flight, compensated us the €750 (my wife, I and my 5 year old daughter) and rejected the compensation for my son (250€ Compensation process via FlightRight on going). So, I am requesting only the reimbursement of the €1975.23 AirFrance tickets and 29€ checked bag amount of the Cancelled Vueling flight. Please acknowledge this information not to request again compensation from Vueling and I will update my signature on Power of Attorney which is not accurate.

Valencia-Paris
Economy
Successful claim

(0)

Elisa A

Verified | Sep 17, 2025

Valencia-Paris

Economy

Technical problems

Valencia-Paris
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

Vueling Airlines complaints: comments, page 4

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