Vueling Airlines complaints: comments, page 3
402 comments
Austin K
Verified | Aug 2, 2026
Barcelona-Florence
Economy
I talked the them in person. What happened was I was at the gate from 2 until the flight got delayed. They said in 30 minutes we will be back with more info. So I went to get food, and I was back in 30 minutes exactly. Only to find it was closed.
- Barcelona-Florence
- Economy
Prince S
Verified | Aug 1, 2026Barcelona-Malta
Economy
Claim escalated to airline
Due to the delayed baggage, my partner and I were left without our personal belongings for almost 48 hours while on holiday in Malta. We had to purchase essential items, including clothing, underwear, swimwear and toiletries, as we had nothing with us. My partnerβs medication was also inside the checked baggage, which caused additional stress and inconvenience. We have kept all receipts for the essential purchases and request reimbursement for these expenses.
- Barcelona-Malta
- Economy
- Claim escalated to airline
Yentl D
Verified | Aug 1, 2026Brussels-Barcelona
Economy
Claim escalated to airline
We have recieved our luggage on the date of 28/7, in the evening around 8pm. There were 2 bags missing, from me and my partner. We did file a PIR with a QR code on the airport with my boyfriends phone, We saw our luggage the last time when we checked in at the airport on 26/7 in Brussels airport (zaventem) No cash allowance provided I paid β¬153,96 for 2 times 20kg of luggage for the two of us.
- Brussels-Barcelona
- Economy
- Claim escalated to airline
Ana D
Verified | Jul 31, 2026Porto-Palma de Mallorca
Economy
After arriving at our final destination, our checked baggage did not arrive with our flight. As a result, the baggage was delivered to our hotel one day later. The delay caused significant inconvenience, as we were without our personal belongings during this time. We would like to request compensation in accordance with the applicable regulations. If reimbursement of essential purchases is available, we would also like these expenses to be considered. Supporting the banking extract attached (if applicable). Attached are copies of our boarding passes, baggage tags, and any documentation confirming the delayed delivery.
- Porto-Palma de Mallorca
- Economy
Loukmaan V
Verified | Jul 31, 2026Ibiza-Tenerife
Economy
Successful claim
No reason given
My flight was cancelled and i went to the desk and i was given the paper of compensation and told that i must book a flight with another airline and claim the refund. With all this happening i have lost 2 gigs for the evening as i am an entertainer soni have lost 350 euros of work tonight due to this situation.- Ibiza-Tenerife
- Economy
- Successful claim
Julia Sofia G
Verified | Jul 28, 2026Duesseldorf-Fuerteventura
Economy
Dear Sir or Madam, We would like to ask whether we may also be entitled to compensation for the inconvenience caused by the delayed delivery of our luggage. As our suitcase was delayed for a full day, we had none of our personal belongings available. This meant that we had no toiletries, swimwear, or other essential items, so we had to purchase these necessities ourselves. As a result, we effectively lost one day of our holiday without access to our own belongings. We would also like to point out that we only received our suitcase on the 14th because we collected it ourselves. Otherwise, it would not have been delivered until the 15th. Collecting the suitcase also resulted in additional transportation costs for us. Could you please let us know if compensation for these circumstances, as well as reimbursement of the transportation costs, is possible? In addition, there were two delayed suitcases in total β my friendβs (Milane Steuer) suitcase and mine. (Same PIR number) Thank you for your time and consideration. We look forward to your reply. Kind regards, Julia Sofia GΓΆretz Cascais
- Duesseldorf-Fuerteventura
- Economy
Marie C
Verified | Jul 27, 2026Bordeaux-Dublin
Economy
My name is Marie Clerville and my son has had his baggage delayed since July 23rd on our flight from Bordeaux with a connecting flight to Barcelona and from Barcelona to Lisbon Portugal. Initially, when we landed in Lisbon me, my husband, and my son all did not receive our baggage on the same day we arrived in Lisbon which was the 23rd of July. We told the airline that there were 3 bags delayed- 2 black bags and 1 blue bag which is my sonβs. The airline told us that they confirmed to have one black bag and the blue bag saying that they couldnβt confirm that they found the other black bag. However, the following day after repeated calls and inquiries about our baggage, me and my husband received our baggage at the hotel we stayed at in Lisbon while our sonβs luggage was nowhere to be found. This was one terrible case of false reporting that the airline has given us during this whole experience. For the whole trip we stayed in Portugal from the 23rd to the 26th where we would leave for our Dublin flight at 6 AM my son had none of his toiletries, clothes, and shoes that he brought with him in his bag!!! When we went to the Lisbon Airport in person we learned that the airline has misrouted his bag to Santorini Greece instead of Lisbon Portugal where we were at the time!!! Now weβre in Dublin from the 26th to the 28th, and we leaving tomorrow to go to Madrid Spain on the 28th and my son still does not have his baggage!!!. The airline said that the bag landed today at 9 AM on the 27th in Dublin and would be sent to the temporary address we provided which is the hotel we are currently staying at. But we have not received further information on when exactly the baggage will arrive to the hotel today and we are all stressed because we leave at 5 AM tomorrow and donβt want to have our a son be further away from receiving his baggage once again and giving Vueling Airline a chance to f us over again!!! For almost 5 complete days my son does not have any of his necessities that he brought with him in his suitcase completely depleting him from performing his daily tasks and routine grooming. This situation here just represents the incredible lack of responsibility and complete negligence of the airlineβs part in managing my sonβs baggage and causing massive inconvenience and frustration to him and to us as well!! This has been a very shameful and disappointing experience with all of the mixed information and false reports that the agents of the airline have given us. This is very disheartening especially with this being our first trip to Europe ever. We will never ever book flights with Vueling Airlines again for this unacceptable and unforgettable experience they provided my son and us with their service in locating his bag. All we ask is that we are provided with the appropriate compensation for this abominable act of negligence and irresponsibility on the airlineβs part. I thank you and appreciate your time in reviewing this claim.
- Bordeaux-Dublin
- Economy
Andre S
Verified | Jul 26, 2026Barcelona-Porto
Economy
Successful claim
Technical problems
We tried to speak to them personally but they said they canβt help, I am diabetic and sugar levels are dropping and am running out of insulin and have no place to rest, all they say is to wait- Barcelona-Porto
- Economy
- Successful claim
Aluna P
Verified | Jul 24, 2026Ibiza-Catania
Economy
Successful claim
My checked baggage was delayed for three days on my Vueling itinerary from Ibiza (IBZ) to Catania (CTA) via Barcelona (BCN) on 30 June 2026. I filed a Property Irregularity Report (PIR) in person at the Vueling baggage service desk immediately upon arrival in Catania. My baggage was not delivered to me at the airport until approximately 1:00 p.m. on 3 July 2026 in Catania. When I filed the PIR at the baggage service desk, I was advised by the Vueling representative to remain in Catania so that my baggage could be delivered to me there. Following those instructions, I stayed an additional night in Catania until my baggage was delivered. As a direct result of the baggage delay and my remaining in Catania to receive my baggage, I was unable to travel on my originally scheduled flight from Catania to Porto on 2 July 2026. This caused a series of additional expenses and financial losses. Additional expenses incurred - One additional hotel night in Catania. - Loss of my prepaid hotel reservation in Porto for the night of 2 July 2026. - Loss of my original flight from Catania to Porto on 2 July 2026. - Purchase of a replacement flight to Porto on 3 July 2026. - Necessary clothing purchase while I was without my checked baggage - Additional Uber expenses resulting from the disruption to my travel itinerary. - Rental car expenses that became necessary because the delay to my overall travel itinerary prevented me from using my previously arranged transportation. Additional information - Number of delayed bags: One checked suitcase. - Have I received all my luggage? Yes. The delayed suitcase was delivered at the Catania Airport on 3 July 2026 at 1:00 p.m. - Cash allowance provided by the airline: None. - Last time I saw my luggage: At check-in in Ibiza before my flight to Catania via Barcelona. - Was my carry-on checked at the gate? No. - Did I pay checked baggage fees? Yes, Vueling charged me 100 Euros to check my bag. Receipt is uploaded with my Boarding Pass. - Did I declare a higher value for my baggage? No. - Did I pay excess or overweight baggage fees? No. - Did I file a PIR? Yes. I filed a Property Irregularity Report in person at the Vueling baggage service desk immediately after arriving in Catania. Status provided by the airline: My baggage was classified as delayed, not lost, and was delivered approximately three days later in Catania. PIR Reference Number: CTAVY10612 I have retained receipts and supporting documentation for all of these expenses and respectfully request reimbursement for the direct financial losses caused by the delayed delivery of my checked baggage.
- Ibiza-Catania
- Economy
- Successful claim
Mica E
Verified | Jul 24, 2026Copenhagen-Ibiza
Economy
Our checked baggage was delayed for more than 36 hours. We received it on Wednesday, but we were returning home on Thursday evening, which meant we had very limited time to use our belongings. During the delay we were without essential personal items such as clothing, underwear, toiletries, hygiene products, chargers, and other daily necessities in order to manage during the delay. This caused significant inconvenience, unexpected expenses, and unnecessary stress, as we had to manage without our luggage for most of our trip. This significantly affected our travel experience. Some original receipts were unfortunately not retained. For those purchases, I have attached the Revolut transaction statement together with screenshots showing the exact purchase date, time, merchant and amount.
- Copenhagen-Ibiza
- Economy
Paul H
Verified | Jul 24, 2026London-Barcelona
Economy
Claim escalated to airline
We tried to claim the expenses with Vueling to the value of items we spent on replacing the missing items from the delayed bag. They are only offering us 248 euros saying the rest were not basic. They wouldn't even pay out on contact lenses which are medical necessity. We were going to the Grand Prix that weekend in Barcelona and had t-shirts and caps to support our team, and had to replace these and we had a formal dinner so needed smart clothes for that - they wouldn't pay on those. Paul only shops in Boss or Reiss and these items were all in his case. they are saying they were not necessity. Our bag was returned but it took from the 12th June until the 16th July for them to return it.
- London-Barcelona
- Economy
- Claim escalated to airline
Aisa T
Verified | Jul 23, 2026Manchester-Banjul
Economy
I got told the flight was overbooked and couldnβt get on the plane even thought I checked in online beforehand.
- Manchester-Banjul
- Economy
Shannon K
Verified | Jul 22, 2026Manchester-Barcelona
Economy
My friend had a breast pump in there so she could express while away. Her supply has now dried up due to this. She also had anxiety medication in there that she wasnβt able to take. The lack of communication from Vueling was an embarrassment and they didnβt seem to care. The short trip we had was ruined by spending extra money we didnβt account for
- Manchester-Barcelona
- Economy
Damilola O
Verified | Jul 17, 2026Milano-Amsterdam
Economy
Claim escalated to airline
I had to stay at the airport for 5hours extra waiting on the luggage, Never have I experienced this as I was left stranded. I had to go shop for new items and essential needs to help myself. My mental health as I was worried if my luggage would make it as this is my first time in the Netherlands.
- Milano-Amsterdam
- Economy
- Claim escalated to airline
Sean R
Verified | Jul 17, 2026Lisbon-Ibiza
Economy
Technical problems
Our flight from LIS to IBZ was diverted to MAD. We were not given an explanation other than "technical issues". Customer service was non-existent. We arrived more than 6 hours later than our originally scheduled arrival time resulting in expenses such as food purchases in the airport and an expensive UBER to my wife's (MEGAN VENZIN) workplace because we arrived too late to use provided transportation.- Lisbon-Ibiza
- Economy
Megan V
Verified | Jul 16, 2026Lisbon-Ibiza
Economy
Technical problems
Vueling diverted our flight (VY3647) from LIS to IBZ to MAD with the vague explanation of "technical issues". We were left at MAD with no material updates from staff or by email (their customer service line was also non-responsive). I eventually visited the AENA lounge where the receptionist was able to contact airport operations and provide an update. The flight eventually departed around 8:15PM, resulting in a 9:25PM arrival (almost 6.5 hours later than scheduled.) This caused me to have to purchase food at the airport and to be late for a work event and I had to spend extra money on an Uber to the club when I would have otherwise been able to take artist team transport.- Lisbon-Ibiza
- Economy
Tanaporn B
Verified | Jul 12, 2026Stuttgart-Barcelona
Economy
Successful claim
As per my luggage were lost since arrival at BCN airport bag was not shown on Belt line 13 when I arrived on 9 Jul at mid day I would like to claim with report from police, airline ticket boarding pass with copy of passport and PIR : BCNVY74468 Inside the bag there are lists of stuff as per police reports (Diligencies numero 628838/2026 AT USCEIXAMPL) 1. Samsonite EVOA Z Spinner bag 69/25 : 300 EUR 2. Clothes 12 : formal dress and running sport : 700 EUR 3. 2 shoes : Addidas EVO SL, Sandal : 210 EUR 4. Cosmetic : 525 EUR 5. Airtag 25 EUR 6. Charger 50 EUR 7. Sun Glasses 80 EUR (forgot to inform to police for this item) 8. Snack from Germany 200 EUR 9. Tag card for strategy week Bosch SCC 10. Document from company 11. 2 books And there are air tag inside found that Bag was arrived to Barcelona and someone stole it on propose and no one will send my bag back to me thus no sooner or later 21 days, airline need to return for this lost claim bag
- Stuttgart-Barcelona
- Economy
- Successful claim
Belinda S
Verified | Jul 12, 2026Santiago-Athens
Economy
I checked one bag from Santiago de Compostela to Athens. I paid an additional β¬79 specifically for the checked baggage service. The bag was correctly tagged through to Athens, and I was assured at check-in that it would be transferred to my final destination. The last time I saw my baggage was in Santiago before it was checked. Upon arriving in Athens, my baggage did not arrive. My bag tag showed me it was still in Barcelona. I immediately filed a Property Irregularity Report (PIR) in person at Athens Airport (Reference: ATHVY19200). I was subsequently informed that my baggage had been left in Barcelona and that it would be forwarded and delivered to my accommodation in Naxos, as I was travelling onwards the following morning. As a direct result of the delay, I was required to purchase essential items including toiletries, underwear, clothing (trousers and a top), swimwear due to the summer conditions in Greece, and a phone charger. Receipts for these purchases are attached. My checked baggage also contained my laptop, work notes and materials required for scheduled client consultations on 11 and 12 July. Although I was ultimately able to conduct these meetings using my mobile phone, I did not have access to my normal equipment or reference materials, which created additional inconvenience and disruption to my work while travelling. I was travelling with only a small handbag as cabin baggage. All clothing, toiletries, my phone charger, laptop and work materials were in my checked baggage. As I was travelling from Athens to Naxos the following morning, I was unable to wait for the baggage to arrive before continuing my journey. My baggage was returned on 12 July 2026. I was specifically advised that my baggage would be delivered to my accommodation in Naxos. Instead, I was required to arrange and undertake a return journey to Naxos Airport to collect it myself. This occupied approximately half a day of my holiday and caused additional travel, inconvenience and disruption to my plans. The baggage was delayed from 10 July 2026 until 12 July 2026. I did not declare an excess value for the baggage, and it was not overweight. I appreciate the efforts made to locate and return my baggage. However, I incurred unavoidable expenses and significant inconvenience despite taking reasonable steps to minimise the impact, I respectfully request reimbursement of the reasonable essential expenses I incurred as a direct result of the baggage delay and ask that the additional inconvenience caused by the failure to deliver the baggage as advised also be taken into consideration when assessing my claim.
- Santiago-Athens
- Economy
Simon B
Verified | Jul 10, 2026Venice-Malaga
Economy
Successful claim
Flight from Venice to Barcelona delayed which caused us to miss our connecting flight to Malaga until the next morning.
- Venice-Malaga
- Economy
- Successful claim
Roshanara A
Verified | Jul 6, 2026Paris-Barcelona
Economy
Claim for reimbursement of expenses due to delayed baggage β PIR reference BCNVY73513 The delayed delivery of my checked baggage occurred while I was attending, as the spouse of a participant, an official event organized by Royal Terberg Group in Barcelona on 18 and 19 June 2026. The programme included an official leadership dinner with the Groupβs management team, as well as a factory visit the following day. As my personal belongings were not available due to the baggage delay, I was obliged to purchase essential items, including clothing, shoes, underwear, toiletries and a few accessories, in order to attend these scheduled events in appropriate attire. Please find attached the relevant purchase receipts, together with the official event invitation/programme, the baggage irregularity report, my boarding pass and the baggage tag.
- Paris-Barcelona
- Economy
Roshanara A
Verified | Jul 6, 2026Paris-Barcelona
Economy
Claim for reimbursement of expenses due to delayed baggage β PIR reference BCNVY73513 The delayed delivery of my checked baggage occurred while I was attending, as the spouse of a participant, an official event organized by Royal Terberg Group in Barcelona on 18 and 19 June 2026. The programme included an official leadership dinner with the Groupβs management team, as well as a factory visit the following day. As my personal belongings were not available due to the baggage delay, I was obliged to purchase essential items, including clothing, shoes, underwear, toiletries and a few accessories, in order to attend these scheduled events in appropriate attire. Please find attached the relevant purchase receipts, together with the official event invitation/programme, the baggage irregularity report, my boarding pass and the baggage tag. Vous pouvez ajouter en objet ou commentaire court :
- Paris-Barcelona
- Economy
Sergiu G
Verified | Jul 6, 2026Alicante-Barcelona
Economy
Successful claim
Technical problems
They rescheduled my flight for 07/07/2026 but this date does not work for me. I did buy new fly ticket for 06/07/2026 to get home- Alicante-Barcelona
- Economy
- Successful claim
Ivaylo G
Verified | Jun 28, 2026Malaga-Barcelona
Economy
In addition to the documented expenses, the delayed baggage seriously affected my business schedule. My checked suitcase contained my formal/business clothing and essential personal items. As a result, I was unable to attend business meetings in appropriate clothing and had to cancel or postpone planned meetings and arrangements. This caused additional inconvenience, loss of time, disruption to my business plans, and unnecessary stress. The delayed baggage also prevented me from attending planned business meetings in appropriate business attire, causing further disruption to my professional schedule I kindly ask that these consequences, together with all documented replacement purchases and additional expenses, be taken into consideration when assessing my claim.
- Malaga-Barcelona
- Economy
Rajka K
Verified | Jun 14, 2026Venice-Barcelona
Economy
Claim escalated to airline
our vly was overboked. however we pay tickets for fly, but wem must wait for another fly abot 3,5 hrs
- Venice-Barcelona
- Economy
- Claim escalated to airline
Isabelle L
Verified | Jun 12, 2026Dublin-Barcelona
Economy
It was just so bad had no clothes, couldnβt take my medication because it was in my suitcase no make up shoes or hair straighteners had to go buy all new stuff they told me my bag would have been delivered on the 21st of may but didnβt get it till the 25th at 11pm at night which basically was the 26th because it was so late
- Dublin-Barcelona
- Economy
Isabelle L
Verified | Jun 8, 2026Dublin-Barcelona
Economy
So we were travelling with Patrickβs family and me and Patrick could not get on the flight as it had been overbooked there for we had to wait in the airport till 6.55pm for our next flight we got to Dublin airport at 7am so we were in the airport for hours and they gave us vouchers to get food and drinks but we went to use them and they wouldnβt work and on top of all my suitcase didnβt get on the plane with me I got my suitcase the last day of my holiday so had to buy all new clothesβ shampoos,make up ,hair straightener had to buy everything we got to Barcelona airport I think the flight was 2-3 hours Iβm not sure but we were supposed to be getting on a shuttle bus but that was not there so we had to get a taxi which cost us β¬174,95 and we got to our hotel around 12 at night Iβd say which we missed a whole day of our holiday which was ridiculous and then on the way back home to Dublin our flight was a night flight but got changed to a morning flight therefore another whole day missed of the holiday so it was a complete shitshow we were so upset about it
- Dublin-Barcelona
- Economy
Gun Evren G
Verified | May 31, 2026Δ°stanbul-Barcelona
Economy
Non Humanistic Disaster Night By Vueling
On 22 May, My wife had a tragic night since she had to wait with our 6 year old son at Istanbul Airport for 8 hours due to the 5 hour delay regarding VY3071 flight and BE87SL booking confirmation. I had to wait for them more than 7 hours at Barcelona Ariport since I flied from Cologne to Barcelona in order to welcome them for our vacation plan in Spain. Due to such a disaster delay, I could welcome them at 2:30 am. Since we have a hotel reservation at Peniscola, I had to drive after I welcomed them but I was too tired and faced many risks during the travel and had to stop at some points and could reach the hotel in the morning. instead of midnight. Our travel program in Spain was destroyed and we lost the first day program since we were extremely tired and demotivated after such a disaster. Although we had a chaos like this nobody made a detailed explaination to my wife during long waiting hours in Istanbul Airport, nobody gave food, beverage or other to my little son and finally after this disaster, nobody even called us and said sorry. This is unethical and non humanistic. The flight and additional psycological damages to my family including my little son must be fully compensated urgently. Otherwise as the CEO of a leading technology company, I will search for our rights in all related international platforms with our company lawyers and my mother, a very well known Professor of Law. Also there are many passangers that reach us in this aim, they will continue in coordination if no action is taken urgently. I cannot believe how this happens Regarding such a Leader company VUELING did nothing. Please turn back to us with your proposal : +90 533 9616134, gunevren.goren@canovate.comOverall
5 hours delay
- Δ°stanbul-Barcelona
- Economy
Christine C
Verified | May 25, 2026Palma de Mallorca-Bordeaux
Economy
I was on a cycling holiday I have not finished buying my clothes the shops were closed . This has ruined my holiday because I have not had anything to wear
- Palma de Mallorca-Bordeaux
- Economy
Sviatoslav P
Verified | May 23, 2026Dublin-Barcelona
Economy
The airline Vueling doesn't have check in counters in Dublin Airport. When we tried to call them, nobody replied. Aer Lingus assistants has helped us to go back to Departure gates.
- Dublin-Barcelona
- Economy
Gamze C
Verified | May 21, 2026Economy
They donβt give a shit even though they know my medication is in that suitcase.
They donβt give a shit. My carry-on was forcefully checked in as she said the flight was full and I had to. In that moment I could not remember that I had some of my medication in there. So, it has been 5 days now, first they could not find it, my other luggage arrived but not the carry-on, then they found it and could not deliver it to me on time, as I was moving on to the next location, gave them calls saying the delivery company driver can contact me and I can meet him on his route if he has delays etc. Anyway, I left and it arrived in the evening in that hotel, but I was already in Barcelona, so they sent it there. It got here this afternoon, but they still have not delivered it, and it is 11pm now. Like they donβt give a shit and I have mentioned my medication and they donβt even attempt to prioritize me, itβs been 5 days without that suitcase! Do not check in any baggage with Vueling, EVER. EVER. Truly, they really, really donβt give a shit.
- Economy
- Loss: β¬1000000
- Desired solution
Other - They donβt give a shit. My carry-on was forcefully checked in as she said the flight was full and I had to. In that moment I could not remember that I had some of my medication in there. So, it has been 5 days now, first they could not find it, my other luggage arrived but not the carry-on, then they found it and could not deliver it to me on time, as I was moving on to the next location, gave them calls saying the delivery company driver can contact me and I can meet him on his route if he has delays etc. Anyway, I left and it arrived in the evening in that hotel, but I was already in Barcelona, so they sent it there. It got here this afternoon, but they still have not delivered it, and it is 11pm now. Like they donβt give a shit and I have mentioned my medication and they donβt even attempt to prioritize me, itβs been 5 days without that suitcase! Do not check in any baggage with Vueling, EVER. EVER. Truly, they really, really donβt give a shit.
Lukas H
Verified | May 12, 2026Tenerife-Barcelona
Economy
No reason given
We have arrived at our final destination in Prague at 1 am on the 9th of April vs. the previous connecting flight from Barcelona to Prague, which we missed because of the delay, which should have arrived at 8 pm on the 8th of April. I have provided all the transcripts of communication with the airline. There were vouchers for food and drinks at the airport provided by the airline and that was everything. It was impossible to reach out to anyone at Vueling on the day of the delay, there was only a robot to talk to at the Vueling call centre. We could not just wait and fly to Barcelona, where we could catch the next flight to Prague, because it was at 7:30 am the next day. However, that was impossible for us since we had to be at work already in the morning the next day at 8 am.- Tenerife-Barcelona
- Economy
Hendarti Henderika K
Verified | May 11, 2026Brussels-Essadouira
Economy
Claim escalated to airline
No reason given
FlightVY8981 delay more than 5 hours, due to delay we missed our connection flight VY7338 to Essaouira. Flight comp couldn't give us alternative solution, so we had to book new flight to Marrakesh on the 22e apr at 5.45 am and took taxi to Essaouira, we lost 2 days hotel.res 1 day and had about 500eur extr cost pp. Vueling told us that our delay was less than 4 hours to our destination. We never arrived at our destination until the 22e apr. Stayed 24hours at airports!! No sleep!! Also Vueling couldn't give us acceptable alternative!! They offered an alternative flight for the 25th apr, than our holiday would be over and we would hv lost 4 days instead of 2 plus lots more expenses! They didn't want to compensate us!! They told us in Barcelona that we had 250eur pp compensation for the first flight delay VY8981 of about 6 hours. And also about 400 for our missed connection VY7338. We never got to our final destination with Vueling!!!! Lots of stress, 24 hours no sleep, extra expenses, had to rebook our trip, lost also money with that! You can imagine that this was really not a pleasant time. And certainly for people at my age (74 and 70)- Brussels-Essadouira
- Economy
- Claim escalated to airline
Janani S
Verified | May 7, 2026London-Paris
Economy
Refund not received , no replies
Our flight got cancelled and was asked to choose another flight as an option or request a refund. While looking at the options on refund it automatically processed our refund without asking for confirmation. We contacted the call centre and email, they couldn't retrieve the booking. The refund had to reach us in 7 days but we haven't received it even after 2 weeks. No answer to call centre calls or in email. To make a complaint, the airline complaints portal asks for booking reference but the reference is invalid as it was cancelled. Not able to get refund or get in contact with the airlines. Feels very unprofessional that customers can't even reach the airlines for complaints or escalations. Very very poor customer service and website friendlinessOverall
- Refund to be paid within 7 days but after two weeks still no refund.
I requested for refund but haven't got
- London-Paris
- Economy
- Loss: β¬192
- Desired solution
Refund
Anhelina B
Verified | May 4, 2026Lisbon-Barcelona
Economy
Successful claim
No reason given
My flight scheduled for 22:10 was unexpectedly disrupted at the airport. After check-in and security, I was waiting at the gate when the departure time was changed to 22:45 without any prior notification or gate information. At around 22:20, an announcement was made at the airport stating that all flights were cancelled and passengers should go to the check-in desks for assistance. There was no prior communication from the airline, no explanation for the cancellation, and no direct notification via email or app. This caused significant disruption to my plans, as I had commitments in Barcelona on May 4th that I could not attend. I also incurred additional expenses for transport to and from the airport. I submitted a reimbursement request through the Vueling app, but have not received any response so far.- Lisbon-Barcelona
- Economy
- Successful claim
Roahini B
Verified | May 3, 2026Barcelona-Venice
Economy
No reason given
I tried emailing their customer service to explain further but the email did not reach or ne replay from their email service , i was very upset.- Barcelona-Venice
- Economy
GΓΌl & Madlen C
Verified | Apr 29, 2026Stuttgart-Barcelona
Economy
Complaint regarding aggressive behavior at the boarding gate and request for refund
Dear Sir or Madam, I would like to submit a formal complaint regarding an incident that occurred on April 9 during the boarding of my flight from Barcelona to Stuttgart. At the time of boarding, a staff member at the gate informed me that my hand luggage allegedly did not comply with the regulations. This was incomprehensible to me, as I had used the same suitcase without any issues on my outbound flight on April 3, and it is even smaller than the permitted dimensions. The employee (male, approximately in his 30s) behaved in an extremely aggressive, loud, and disrespectful manner. He shouted at me several times and forcefully pulled my suitcase away from me twice, stating that βthe suitcase will stay hereβ if I did not pay the demanded β¬60. When I asked him for a receipt for the payment, he reacted again in a very loud and inappropriate way and once more attempted to take my suitcase away. I felt pressured throughout the entire situation. As a result of this behavior, I even suffered a minor injury β my fingernail was broken. This kind of physical and inappropriate conduct is absolutely unacceptable. The incident was very distressing for me, especially as my nieces and my child witnessed the entire situation and were also shocked. Therefore, I request: - a full refund of the β¬60 - a statement regarding the behavior of your employee - and a full clarification of this incident As evidence, I am attaching photos of my suitcase as well as other supporting documents. There are also witnesses to the incident. I would also like to clearly state that, after this experience, I will avoid traveling with your airline in the future. I kindly request a prompt response. Yours faithfully, Can GΓΌl & Madlen TekbasOverall
- Dear Sir or Madam, I would like to submit a formal complaint regarding an incident that occurred on April 9 during the boarding of my flight from Barcelona to Stuttgart. At the time of boarding, a staff member at the gate informed me that my hand luggag
- Stuttgart-Barcelona
- Economy
- Loss: β¬60
- Desired solution
Refund
Ruslan Z
Verified | Apr 28, 2026Tenerife-Malaga
Economy
No reason given
My original flight from Tenerife to Malaga was scheduled for 28 April at 9:10 PM. My friend and I had planned to visit his family that morning. I have not seen my friend in 3 years as I live in Canada now, and that day I was supposed to spend with him and his family in the North. At around 10:30 AM the same day, I started checking in online. After receiving my boarding pass, I noticed the departure time had changed to 1:10 PM, which was 8 hours earlier than my original flight. I then realised my original evening flight had been cancelled. I did not receive any email, SMS, or notification informing me of the cancellation or offering an alternative flight. As a result, I had very little time to react and had to quickly reorganise everything with only 2 hours before departure. This disruption significantly affected my plans for the day, as I would have arranged everything differently if I had been informed in advance.- Tenerife-Malaga
- Economy
Shreya G
Verified | Apr 27, 2026Bilbao-Paris
Economy
Successful claim
Technical problems
Claim was filed with airlines by my father 'Praveen Gupta' for full family of 4 persons, including himself, my mother, my sister and me,- Bilbao-Paris
- Economy
- Successful claim
Chhaya G
Verified | Apr 24, 2026Bilbao-Paris
Economy
Successful claim
Technical problems
yes, the complaint was filed by my husband 'Praveen Gupta' who has filed a claim for compensation on behalf of full family ( all 4 members), who were travelling together on the same booking ID. 1. Praveen Gupta 2. Chhaya Gupta 3. Ishita Gupta 4. Shreya Gupta apart from the taxi fare (24 euro), i paid, i had also purchased food and water (approx. 80 euro) for my children during the waiting time at airport, but unfortunately i lost my cash receipts for food items.- Bilbao-Paris
- Economy
- Successful claim
Chhaya G
Verified | Apr 23, 2026Bilbao-Paris
Economy
Technical problems
As we are family of 4, and we were travelling together , I, Chhaya, my husband Praveen and our both daughters Ishita and Shreya on the same booking ID, So, my Husband 'Praveen Gupta' has filed a complaint and had a communication with airlines on behalf of us in a single application.- Bilbao-Paris
- Economy
Praveen G
Verified | Apr 22, 2026Bilbao-Paris
Economy
Technical problems
The flight was significantly delayed due to a technical issue and passengers were informed that another aircraft had to be arranged. Boarding was later conducted from a different gate/stand. The aircraft eventually landed at Paris Charles de Gaulle Airport instead of the originally scheduled destination Paris Orly Airport. The aircraft touched down at approximately 00:58, however we were only able to disembark around 01:20 when the bus arrived to transfer passengers from the aircraft.Therefore the effective arrival delay exceeded three hours compared to the scheduled arrival time of 21:50.I was travelling with my family under the same booking.Additionally, no food or refreshments were offered during the extended delay at Bilbao Airport, despite the waiting time exceeding the threshold for passenger care obligations. We had incurred close to 80 euros on food during waiting time, unfortunately we lost our food receipts. Furthermore, the flight arrived at Paris Charles de Gaulle Airport instead of the scheduled arrival airport Paris Orly. Although a bus transfer to Orly was offered, I opted to travel directly from Charles de Gaulle Airport to my residence in Courbevoie as the distance from both airports to my home is similar. Considering the late arrival (around 01:20) and that I was travelling with two minor children (aged 8 and 13), taking a taxi directly from CDG was the most reasonable option, for which i incurred another 24,2 euros. Therefore I kindly request: 1. Compensation of β¬250 per passenger (total β¬1000) under EU Regulation 261/2004. 2. Reimbursement of the taxi expense (β¬24.2 )incurred due to the diversion of the flight to CDG. Please note that the taxi receipt is issued in my wifeβs name, as she made the booking for our family transport from Charles de Gaulle Airport to our residence in Courbevoie after the flight diversion and late-night arrival. Total Compensation claimed (β¬1024.2).- Bilbao-Paris
- Economy
Yuemei L
Verified | Apr 15, 2026Granada-Barcelona
Economy
Please reply back to me the confirmation email details
I booked airplane tickets for 4/7/2026 with the Vueling through Bravofly. When we went to the airport to check-in and were told that our airplane's flight time was moved one and half hour earlier. Our airplane had already left. However, we did not receive any notification about this. I contacted the Vueling and they told me that they sent email notification to the booking email on 12/24/2025. However Bravofly claimed that they never received any email notification from the Vueling. Now, I require the Vueling to show proof to confirm that they did sent email notification about time change. I sent them emails and have not heard back from then.- Granada-Barcelona
- Economy
- Loss: β¬1417.62
- Desired solution
Jordan D
Verified | Mar 18, 2026Florence-London
Economy
Successful claim
Technical problems
I called Vueling multiple times but kept getting through to prerecorded messages and when I did speak to somebody they said they couldnβt help me and to try to send an email- Florence-London
- Economy
- Successful claim
Lara S
Verified | Mar 9, 2026Barcelona-Amsterdam
Economy
After I checked in my luggage, my flight was cancelled due to weather conditions. I immediately rescheduled my ticket to the next flight and went back to the Vueling gate at El Prat Airport to ask for my luggage. They informed me that my luggage will be transferred to the next flight and I don't have to do anything. When I arrived to Schipol Airport my luggage was already lost. Since then, I've been trying to contact Vueling Airlines to get a hold of my luggage. I requested compensation for my loss several times via email and reminded them of the relevant EU policies that make me entitled to nearly 1600 euros. I was only offered 500 euros in compensation as part of their "company policy" despite my countless reminders to Vueling that their policy is not in line with the Montreal Convention. They refused to compensate me more than 500 euros. I have no other choice but to seek help from a third party company like AirAdvisor. My luggage is still lost and now I cannot even track it through the online system with my PIR code.
- Barcelona-Amsterdam
- Economy
Michael C
Verified | Mar 3, 2026Barcelona-San Sebastian
Economy
The airline still cannot find the bag the status is still lost, so there is the value of my original luggage as well but I don't have receipts for the contents as it was bought over a number of years and I didn't feel the need to keep them.
- Barcelona-San Sebastian
- Economy
Adnan I
Verified | Feb 28, 2026Stuttgart-Barcelona
Economy
I would like to inform you that I arrived from Munich, Germany to visit my friend. After spending time there, I was traveling back to Spain (Barcelona) and had plans to continue my journey to Portugal. My residence card has expired; however, I have the renewal document along with the official paper issued during the renewal process. My new residence card has now been issued, and I was planning to collect it and continue my travel. I had already purchased my ticket in advance for today and also booked another ticket for next month with your airline because I prefer and trust your service. Unfortunately, I was offloaded today without proper explanation. I request a refund for my ticket and compensation for the time and inconvenience caused, as my time and money have been wasted. I also request that I be rebooked on a new flight for today if possible. Additionally, I have travel history to Pakistan three times with my Portugal residence card, and there have been no issues before. My situation was misunderstood. Currently, I am at Stuttgart Airport, Terminal 3, and I urgently need assistance. I do not have sufficient funds to purchase a new ticket at the moment. I also request support regarding accommodation if possible. I kindly ask you to review my case and assist me as soon as possible. Thank you for your understanding.
- Stuttgart-Barcelona
- Economy
Anonymous member
Verified | Feb 23, 2026Economy
extra charges on our booking and no refund
Thanks for your help! This was the email I wrote to Vueling. ----------------------------- It started badly. These are our two bookings from Gatwick to Malaga: XK26RZ, MLV9HQ. There was a 2 hour delay due to weather at Malaga. It was clear the flight could not go. We ought to have been put in a hotel but in order to save money the flight went but was diverted to Barcelona. Despite this late flight the plan had no food for passengers - we were told the previous greedy flight had eaten all the food!! Really!! So, everyone was very hungry and could only get crisps and coke. We landed at Barcelona, waited a while and were told NOTHING. We always hear about important communication is, and that it is the most important but easiest thing to get right, but no, we were shepherded off the plane at 2am with no indication of a hotel, rebooking or anything. As we went to passport, therefore, we decided to book another Vueling flight for 11.55am (reference QNWGTN). the passport queue was very slow and so we then began to book a hotel. A nice lady gave us food vouchers as were were going but AGAIN NO FURTHER INFORMATION!! We passed through security and were told we could get some food nearby. I asked a steward if we had a hotel to be told NO, YOU WILL BE FLYING AT 5am!!! This was the FIRST we were told!! They told me to find a Vueling counter if I wanted to cancel the QNWGTN booking. this was not possible online. I found a Vueling employee but she said she couldn't help and that we must to you after the payment had gone through!! So, I am not writing: please arrange the refund of Β£686 for these flights which could not be used. Please also arrange the 250 pounds per person compensation per passenger for our delayed flights. One of the reasons we were so disappointed in the service is that Vueling must have know they could not land at Malaga - there was a 2 hour delay already. By missing a nights sleep everyones trip was severely affected, whereas a hotel in Gatwick would have made everyone feel much better physically. In your records it should be very clear that we could not have flown on both flights, hence please, at the very least, if no compensation is forthcoming, refund us these tickets, given that we were, in the end , put on another flight. ----------------------- I have the receipt too. In the end I got 49 euros as a refund whereas the minimum should have been 626 euros, ideally + 4x250 euros delay compensation. I wonder if I will fly Vueling again?Overall
- delays and expenses
- nil
- Economy
- Loss: β¬686
- Desired solution
Taehoon P
Verified | Feb 10, 2026Granada-Barcelona
Economy
No reason given
Vueling Airlines forcibly moved our flight to MΓ‘laga without any reason, causing a delay of approximately four hours. However, when we raised the issue, they only told us to file a complaint and provided no further explanation. We have submitted a complaint to both AESA and Vueling Airlines. Vueling claims that the delay was due to bad weather, but at the time there was no adverse weather, as other flights departed and boarded without issue. My spouse and I are requesting compensation for this delay.- Granada-Barcelona
- Economy
Ben R
Verified | Jan 30, 2026Sevilla-Bangkok
Economy
The flight from Seville ran late, and by the time I reached transfers at Gatwick airport, the boarding was closed. I then had to wait till same flight the following night (24 hours later).
- Sevilla-Bangkok
- Economy
Thomas D
Verified | Jan 9, 2026Amsterdam-Barcelona
Economy
I was supposed to travel from Amsterdam to Barcelona, but my trip turned into a nightmare due to an absurd sequence of problems with Transavia and Vueling. First, I had a Transavia flight that boarded and even took off normally. We stayed in the air for about 35 minutes, but due to a technical/electrical problem, the aircraft had to return to the airport. After landing, we were still kept inside the plane for more than one hour before the flight was finally cancelled. As a result, I was stranded in Amsterdam and had to pay for hotel, food, and transportation out of my own pocket, without receiving proper assistance. The next day, Transavia cancelled my flight again, this time alleging snow, which made me lose yet another full day and accumulate even more expenses with hotel, food, and transportation, without the airline offering any real solution. Tired of being cancelled day after day and only losing more money, I decided to buy a new ticket on my own with Vueling to finally be able to leave. However, on January 5th, 2026, flight VY8313 (scheduled to depart at 21:50) was also cancelled. Once again, I received no voucher and no assistance. After the cancellation, I waited around 5 and a half hours in a line only to try to retrieve my luggage. When I finally reached the counter, a Vueling employee told me that my suitcase would appear on belt 2, which was a lie. I waited from 11:30 PM until 1:30 AM, until the belt was closed and my suitcase never appeared. After that, I tried multiple times to get help from airport security, airport police, and other staff, but nobody could or wanted to help me recover my luggage in time. Even though I showed that I had the exact location of the suitcase through an AirTag, proving that it was still inside Schiphol Airport, nothing was done. I sent this information and the location to Vueling, but they simply ignored my messages and took no action. After this chaos, I was forced to once again buy another ticket on my own, this time going back to Transavia, on flight HV5131, booking number CC1S7J, as another desperate attempt to finally reach my destination. Because of this, I ended up being forced to travel without my suitcase. In total, I suffered multiple cancellations, several days of delay to reach my final destination, a complete lack of assistance from the airlines, high expenses with hotels, food, transportation, and new tickets bought out of my own pocket, in addition to all the stress, financial loss, and serious inconvenience caused by this sequence of failures.
- Amsterdam-Barcelona
- Economy
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