Vueling Airlines complaints: comments, page 2
402 comments
Duarte R
Verified | Sep 14, 2026
Lisbon-Palma de Mallorca
Economy
No reason given
I am requesting AirAdvisorβs assistance with a compensation claim concerning Vueling flight VY3437, Lisbon (LIS) β Palma de Mallorca (PMI), operated on 7 August 2026. The flight was significantly delayed. The scheduled arrival time was 11:45, but we arrived at Palma de Mallorca after 14:45, resulting in a delay of more than three hours. The booking reference is EF4FJV and the booking includes 8 passengers. We are therefore claiming β¬250 per passenger, for a total potential compensation of β¬2,000 under Regulation (EC) No 261/2004. I initially submitted a compensation claim directly to Vueling. Vueling rejected the claim under reference number 13232980, stating only that there may have been factors beyond its control, such as adverse weather, strikes, diversions, bird strikes or runway closures. However, Vueling did not identify which specific extraordinary circumstance allegedly affected flight VY3437, nor did it provide any evidence demonstrating that such circumstance actually caused the delay. During the delay, passengers were not informed that the disruption had been caused by adverse weather, a strike, a diversion, a bird strike, a runway closure or any other specific extraordinary circumstance. I subsequently formally contested Vuelingβs decision and requested details and evidence concerning the alleged extraordinary circumstance, including its nature, timing, duration, causal link to the delay and the reasonable measures taken by Vueling to avoid or minimise the delay. I sent this request twice, but Vueling has not provided any further response. I would therefore like AirAdvisor to take over the claim and pursue the compensation due to the 8 passengers, including any necessary further action against Vueling. I can provide the booking confirmation, correspondence with Vueling, Vuelingβs refusal, my subsequent challenges and any other relevant documentation. Booking reference: EF4FJV Flight: VY3437 Date: 7 August 2026 Route: Lisbon (LIS) β Palma de Mallorca (PMI) Scheduled arrival: 11:45 Actual arrival: after 14:45 Number of passengers: 8 Potential compensation: β¬2,000 Vueling claim reference: 13232980
- Lisbon-Palma de Mallorca
- Economy
Debora H
Verified | Sep 13, 2026Lisbon-Palma de Mallorca
Economy
No reason given
I am requesting AirAdvisorβs assistance with a compensation claim concerning Vueling flight VY3437, Lisbon (LIS) β Palma de Mallorca (PMI), operated on 7 August 2026. The flight was significantly delayed. The scheduled arrival time was 11:45, but we arrived at Palma de Mallorca after 14:45, resulting in a delay of more than three hours. The booking reference is EF4FJV and the booking includes 8 passengers. We are therefore claiming β¬250 per passenger, for a total potential compensation of β¬2,000 under Regulation (EC) No 261/2004. I initially submitted a compensation claim directly to Vueling. Vueling rejected the claim under reference number 13232980, stating only that there may have been factors beyond its control, such as adverse weather, strikes, diversions, bird strikes or runway closures. However, Vueling did not identify which specific extraordinary circumstance allegedly affected flight VY3437, nor did it provide any evidence demonstrating that such circumstance actually caused the delay. During the delay, passengers were not informed that the disruption had been caused by adverse weather, a strike, a diversion, a bird strike, a runway closure or any other specific extraordinary circumstance. I subsequently formally contested Vuelingβs decision and requested details and evidence concerning the alleged extraordinary circumstance, including its nature, timing, duration, causal link to the delay and the reasonable measures taken by Vueling to avoid or minimise the delay. I sent this request twice, but Vueling has not provided any further response. I would therefore like AirAdvisor to take over the claim and pursue the compensation due to the 8 passengers, including any necessary further action against Vueling. I can provide the booking confirmation, correspondence with Vueling, Vuelingβs refusal, my subsequent challenges and any other relevant documentation. Booking reference: EF4FJV Flight: VY3437 Date: 7 August 2026 Route: Lisbon (LIS) β Palma de Mallorca (PMI) Scheduled arrival: 11:45 Actual arrival: after 14:45 Number of passengers: 8 Potential compensation: β¬2,000 Vueling claim reference: 13232980- Lisbon-Palma de Mallorca
- Economy
Diogo R
Verified | Sep 13, 2026Lisbon-Palma de Mallorca
Economy
No reason given
I am requesting AirAdvisorβs assistance with a compensation claim concerning Vueling flight VY3437, Lisbon (LIS) β Palma de Mallorca (PMI), operated on 7 August 2026. The flight was significantly delayed. The scheduled arrival time was 11:45, but we arrived at Palma de Mallorca after 14:45, resulting in a delay of more than three hours. The booking reference is EF4FJV and the booking includes 8 passengers. We are therefore claiming β¬250 per passenger, for a total potential compensation of β¬2,000 under Regulation (EC) No 261/2004. I initially submitted a compensation claim directly to Vueling. Vueling rejected the claim under reference number 13232980, stating only that there may have been factors beyond its control, such as adverse weather, strikes, diversions, bird strikes or runway closures. However, Vueling did not identify which specific extraordinary circumstance allegedly affected flight VY3437, nor did it provide any evidence demonstrating that such circumstance actually caused the delay. During the delay, passengers were not informed that the disruption had been caused by adverse weather, a strike, a diversion, a bird strike, a runway closure or any other specific extraordinary circumstance. I subsequently formally contested Vuelingβs decision and requested details and evidence concerning the alleged extraordinary circumstance, including its nature, timing, duration, causal link to the delay and the reasonable measures taken by Vueling to avoid or minimise the delay. I sent this request twice, but Vueling has not provided any further response. I would therefore like AirAdvisor to take over the claim and pursue the compensation due to the 8 passengers, including any necessary further action against Vueling. I can provide the booking confirmation, correspondence with Vueling, Vuelingβs refusal, my subsequent challenges and any other relevant documentation. Booking reference: EF4FJV Flight: VY3437 Date: 7 August 2026 Route: Lisbon (LIS) β Palma de Mallorca (PMI) Scheduled arrival: 11:45 Actual arrival: after 14:45 Number of passengers: 8 Potential compensation: β¬2,000 Vueling claim reference: 13232980- Lisbon-Palma de Mallorca
- Economy
Manon V
Verified | Sep 13, 2026Nice-Malaga
Economy
Claim escalated to airline
Unknown
My baggage was lost due to a delay on your connecting flight, which resulted in my suitcase being left behind in Barcelona. This put me in a very difficult and stressful situation, as I am currently staying in a very small village where there is not even a proper address and where it is extremely difficult to find shops or basic necessities. I had to purchase everything I needed along the way just to manage and get through the next few days. My suitcase even contained food that I had specifically packed to last me for the coming days, which made the situation even more complicated. I therefore hope to receive appropriate compensation for the expenses I had to incur as a direct result of my lost baggage. Unfortunately, I do not have receipts for these purchases. I had to buy essential items from very small local shops here and there, wherever I could find them, including toothbrushes, toothpaste, tracksuit clothes, underwear, sleepwear and other basic necessities. These were not unnecessary purchases, but essential items I had to buy because my baggage was unavailable. I would therefore appreciate it if you could take these circumstances into consideration when assessing my compensation claim.- Nice-Malaga
- Economy
- Claim escalated to airline
Maria R
Verified | Sep 12, 2026Lisbon-Palma de Mallorca
Economy
No reason given
I am requesting AirAdvisorβs assistance with a compensation claim concerning Vueling flight VY3437, Lisbon (LIS) β Palma de Mallorca (PMI), operated on 7 August 2026. The flight was significantly delayed. The scheduled arrival time was 11:45, but we arrived at Palma de Mallorca after 14:45, resulting in a delay of more than three hours. The booking reference is EF4FJV and the booking includes 8 passengers. We are therefore claiming β¬250 per passenger, for a total potential compensation of β¬2,000 under Regulation (EC) No 261/2004. I initially submitted a compensation claim directly to Vueling. Vueling rejected the claim under reference number 13232980, stating only that there may have been factors beyond its control, such as adverse weather, strikes, diversions, bird strikes or runway closures. However, Vueling did not identify which specific extraordinary circumstance allegedly affected flight VY3437, nor did it provide any evidence demonstrating that such circumstance actually caused the delay. During the delay, passengers were not informed that the disruption had been caused by adverse weather, a strike, a diversion, a bird strike, a runway closure or any other specific extraordinary circumstance. I subsequently formally contested Vuelingβs decision and requested details and evidence concerning the alleged extraordinary circumstance, including its nature, timing, duration, causal link to the delay and the reasonable measures taken by Vueling to avoid or minimise the delay. I sent this request twice, but Vueling has not provided any further response. I would therefore like AirAdvisor to take over the claim and pursue the compensation due to the 8 passengers, including any necessary further action against Vueling. I can provide the booking confirmation, correspondence with Vueling, Vuelingβs refusal, my subsequent challenges and any other relevant documentation. Booking reference: EF4FJV Flight: VY3437 Date: 7 August 2026 Route: Lisbon (LIS) β Palma de Mallorca (PMI) Scheduled arrival: 11:45 Actual arrival: after 14:45 Number of passengers: 8 Potential compensation: β¬2,000 Vueling claim reference: 13232980- Lisbon-Palma de Mallorca
- Economy
Rui R
Verified | Sep 12, 2026Lisbon-Palma de Mallorca
Economy
No reason given
I am requesting AirAdvisorβs assistance with a compensation claim concerning Vueling flight VY3437, Lisbon (LIS) β Palma de Mallorca (PMI), operated on 7 August 2026. The flight was significantly delayed. The scheduled arrival time was 11:45, but we arrived at Palma de Mallorca after 14:45, resulting in a delay of more than three hours. The booking reference is EF4FJV and the booking includes 8 passengers. We are therefore claiming β¬250 per passenger, for a total potential compensation of β¬2,000 under Regulation (EC) No 261/2004. I initially submitted a compensation claim directly to Vueling. Vueling rejected the claim under reference number 13232980, stating only that there may have been factors beyond its control, such as adverse weather, strikes, diversions, bird strikes or runway closures. However, Vueling did not identify which specific extraordinary circumstance allegedly affected flight VY3437, nor did it provide any evidence demonstrating that such circumstance actually caused the delay. During the delay, passengers were not informed that the disruption had been caused by adverse weather, a strike, a diversion, a bird strike, a runway closure or any other specific extraordinary circumstance. I subsequently formally contested Vuelingβs decision and requested details and evidence concerning the alleged extraordinary circumstance, including its nature, timing, duration, causal link to the delay and the reasonable measures taken by Vueling to avoid or minimise the delay. I sent this request twice, but Vueling has not provided any further response. I would therefore like AirAdvisor to take over the claim and pursue the compensation due to the 8 passengers, including any necessary further action against Vueling. I can provide the booking confirmation, correspondence with Vueling, Vuelingβs refusal, my subsequent challenges and any other relevant documentation. Booking reference: EF4FJV Flight: VY3437 Date: 7 August 2026 Route: Lisbon (LIS) β Palma de Mallorca (PMI) Scheduled arrival: 11:45 Actual arrival: after 14:45 Number of passengers: 8 Potential compensation: β¬2,000 Vueling claim reference: 13232980- Lisbon-Palma de Mallorca
- Economy
Vasco Y
Verified | Sep 11, 2026Vienna-Lisbon
Economy
Unknown
The flight was overbooked and they put us on another flight to porto, which arrived at 22:00 and then the company put on a bus from Porto to Lisbon and we arrived in Lisbon at 01:00 AM the next day- Vienna-Lisbon
- Economy
Dario De Jesus O
Verified | Sep 10, 2026London-Malaga
Economy
Unknown
We have been extremely emotionally affected by what happened, especially my father. On 8 September, we boarded our flight and remained inside the aircraft for approximately three hours, from around 2:00 pm until 4:00 pm, without receiving clear or adequate information about what was happening. After waiting inside the aircraft for several hours, we were eventually informed that the flight had been cancelled. I then spent almost two hours waiting in a queue at the airport help desk, only to be told that they could not assist us because our flight was operated by a low-cost airline. We were told that they could not provide us with accommodation, transport or an alternative flight. The way we were treated during an already extremely stressful situation made everything even more distressing. We have not yet reached our final destination. We were unable to find an available flight for the following three days, with the next available option being Saturday. This was particularly serious because my father had an eye surgery scheduled for 5:00 pm on 9 September, which he had already partially paid for and was unable to attend. Our original plan was to stay in our Airbnb until Friday and then take a booked train with Iryo to Madrid. As a result of the cancellation, we have also lost the money paid for the Airbnb and the train. This has caused us significant financial and emotional distress. My father had worked hard and used his savings for this trip, and seeing so much of that money lost has been extremely upsetting for him. We have evidence and documentation supporting all of these circumstances, including our flight, replacement travel, Airbnb, train booking, payments and his scheduled medical appointment, and we are able to provide all of this evidence. We understand that a refund may be due, but given the circumstances and the financial losses and distress caused by this disruption, we would like AirAdvisor to assess our case fully and help us claim all compensation and reimbursement that we may be legally entitled to. We believe the impact of what happened goes far beyond simply having our flight cancelled, and we would be grateful for your assistance in recovering the losses we have incurred.- London-Malaga
- Economy
Tesfaye S
Verified | Sep 9, 2026Brussels-Barcelona
Economy
Unknown
I was initially placed on a waiting list and was not guaranteed a seat on my flight, causing significant stress and uncertainty. Upon arrival in Barcelona, my checked baggage was missing, and the airline could not provide any information about its whereabouts. As a result, I was left without essential personal belongings, had to purchase necessary items the following day, and spent additional time waiting for updates. This caused significant inconvenience, stress and unexpected expenses, for which I am requesting appropriate compensation.- Brussels-Barcelona
- Economy
Karanraj S
Verified | Sep 8, 2026Malaga-London
Economy
Problems at airport
My other people on foight fot a option n email to settle but I didnt get a option to even make the choice of choosing a flight or get a refund- Malaga-London
- Economy
Barrie W
Verified | Sep 7, 2026Cardiff-Paris
Economy
No reason given
Flight was delayed until the following day so we were out in hotel in Cardiff - Clayton Hotel. Bus to hotel and back was covered although we lost night accomodation in Paris for first night. We arrived in Paris just in time for rugby match and had to travel by taxi direct from Charles de Gaulle due to time scale. Due to delay until following day we lost a full day of our trip so only stayed in Paris for one night (not 2 nights).- Cardiff-Paris
- Economy
Weroj S
Verified | Sep 6, 2026Copenhagen-San Sebastian
Economy
Claim escalated to airline
Unknown
My checked baggage (tag AG 981978, flights VY1871/VY2486, 31 August, route CopenhagenβBarcelonaβSan SebastiΓ‘n) was delayed and not returned to me until 4 September, five days after my arrival on 31 August. Per the Property Irregularity Report (ref. AHLEASVY10327-01), the ground handling agent's delivery courier had my bag but failed to deliver it to my address; I was only notified by phone on 3 September and was told I would need to collect the bag myself, which I did on 4 September at 14:00. During these five days I had nothing with me except the clothes I was wearing on the day of travel and my personal items. I was forced to purchase basic necessities and replacement clothing to get through each day, as well as medical items from a local pharmacy that I would not otherwise have needed. This caused significant stress and inconvenience throughout my trip, on top of the unexpected cost of replacing essential items I already owned but could not access."- Copenhagen-San Sebastian
- Economy
- Claim escalated to airline
David F
Verified | Sep 5, 2026Ibiza-Barcelona
Economy
Claim escalated to airline
Unknown
My bag was gate checked to Ibiza and I was double charged for that cost. Bag has a few thousand euros of shoes clothing and accessories- Ibiza-Barcelona
- Economy
- Claim escalated to airline
Eli Z
Verified | Sep 4, 2026Lisbon-Barcelona
Economy
Unknown
The flight was overbooked and we were not allowed to board. I paid 90 euro to check my bag and had to go to a different terminal with 2 kids to pick it up. We had to eat at the airport and take an uber back to a hotel. We booked a hotels in Barcelona and they would not reimburse us. We had to spend an extra day in Lisbon and than flew to Marsailled.- Lisbon-Barcelona
- Economy
Catarina P
Verified | Sep 2, 2026Barcelona-Porto
Economy
No reason given
No support from Vueling on the aeroport => only contact was employees from the aeroport, no direct contact from Vueling. No hotel provided (we pass the night on the aeroport floor, no voucher for lunch). Very very bad experience with Vueling.- Barcelona-Porto
- Economy
Tristan V
Verified | Sep 1, 2026Malaga-Brussels
Economy
Unknown
my mishandled luggage contains many clothing items, toiletries and accessories that I need to bring with me to NYC, where I live. I won't be able to do so now that my luggage is lost and I fly a day later.- Malaga-Brussels
- Economy
Nick Taylor H
Verified | Aug 31, 2026Barcelona-London
Economy
Claim escalated to airline
Unknown
I wasnβt allow to board the flight because the woman in charge of the check in didnβt know what was needed to flight to the United Kingdom, as im a resident and i dint need a eta and i made that clear to her she still said she didnβt know what to do.- Barcelona-London
- Economy
- Claim escalated to airline
Alexandros K
Verified | Aug 31, 2026Malaga-Thira
Economy
This is a claim for DAMAGED LUGGAGE under PIR reference JTRVY12862. All 3 checked suitcases were delivered completely broken and destroyed at Santorini Airport. We have uploaded the Samsonite store receipt of 210.50 GBP. Additionally, because the house keys were locked inside the delayed suitcases, the passengers incurred extra out-of-pocket expenses for a locksmith to gain access to their home upon arrival. Please proceed with the full property compensation.
- Malaga-Thira
- Economy
Peter H
Verified | Aug 31, 2026Ibiza-Venice
Economy
Claim escalated to airline
My checked baggage was delayed on my outbound journey from Barcelona to Venice and remained unavailable until approximately 22:10 on 17 August 2026. This was a pre-arranged cycling trip in the Dolomites. My bicycle rental and guided cycling activities had already been booked and paid for before travel, with cycling scheduled to begin the morning after arrival. My delayed suitcase contained all of my clothing, underwear, toiletries, cycling clothing, cycling shoes, glasses, rain protection and other essential cycling items. Because I was away from home and could not reasonably wait several days for the bag to be returned, I purchased only the minimum items necessary to continue the trip: one functional cycling kit, cycling shoes and glasses, underwear, basic toiletries, sunscreen and a rain jacket. I retained itemized receipts totaling β¬1,008. Vueling later approved only β¬270 and stated that this was the βmaximum allowed for cases like yours,β but did not provide an itemized explanation of which expenses were rejected or identify the basis for limiting reimbursement to that amount. I did not sign any release or accept the β¬270 as full and final settlement. PIR: VCEVY11926 Vueling case: 13273083 Bag tag: VY956461
- Ibiza-Venice
- Economy
- Claim escalated to airline
Jana B
Verified | Aug 28, 2026Barcelona-Porto
Economy
The below is how I filed the complaint with the airline. First they completely rejected to refund anything, saying my expense were not essentials. Not even want to pay for the parking fees (82β¬, because they made me wait for almost 2 hours) when I went to pick up the suitcase myself after 4 consecutive days of failed delivery on their side. I would like to fail a complaint for the unacceptable handling of the situation. My suitcase was lost on July 2nd, and after I filed the incident the company tasked by Vueling at Port Airport (Menzies Aviation) told me they would deliver the next day to the destination where I am. I explained I am going to a festival in a remote location, without phone signal or internet reception and that itβs important that they deliver it to the point indicated. From then I spent about 1-1.5 hours every day calling them, since they did only not deliver on Friday, but neither on Saturday nor Sunday. At this location I was not able to buy things for basic needs, as there were no shops, super markets and only a few artist stands selling handcrafted clothes and I did not have a car. I had to buy items there that were more expensive just so that I m not freezing at night, sleeping in a tent - still not able to buy basic things like toothbrush or sunscreen and the food that I need because I have to follow very specific diertray restrictions that were all in my suitcase Menzies Aviation repeatedly ignored my instructions, and pretender they would have called me to deliver while I have received no such notification. When I went to pick up the luggage myself at the airport on Monday, not trusting them to be able to deliver I heard from other travelers they experienced similar bad service. Iβm listing below my expenses, but have not receipts for all of them given the small business I had to buy from 1. Uber Ride to the festival (as I missed my transport, while waiting to file the lost luggage): 68,47β¬ 2. Underwear / Bikini, Top 90β¬ 3. Tunika: 110β¬ 4. Food - since my dietary restrictions require specific food that made it more expensive for me to buy on this festival: approx 35β¬ per day, Thursday - Monday: 175β¬ 5. Parking: after 4 days of failed delivery I went to the airport myself to pick up the suitcase. Since Menzies Aviation was not able to provide correct instructions (e.g. send me to arrivals, while it turned out you need to go to their departures office to get an authorization) it took another 1.5 -2 hours to get back my suitcase - 82β¬ 6. Earphones, needed for a work meeting - 24,90 The additional expenses listed above were approx 550β¬, but the inconvenience created, the time spent on trying to localize luggage and having it delivered and living 4 days without basic supplies cannot be translated into monetary value. It was simply the most uncomfortable situation I have been through and the mist terrible service I have experienced
- Barcelona-Porto
- Economy
Ayoub S
Verified | Aug 26, 2026Tunis-Porto
Economy
Claim escalated to airline
Well it caused me distress it was my first trip ever it's been a week I'm calling them each day and their always having the same response still in tunisia no flight order I have food clothes and eqliuide medicine in my luggage I wasted energy money and time
- Tunis-Porto
- Economy
- Claim escalated to airline
Ayoub S
Verified | Aug 26, 2026Tunis-Porto
Economy
Well it's caused me distress Its been more than one week now and it's still in tunisia I'm calling them everyday always the same response without clarification I have food eqliuide for my vape and clothes in my luggage it wasted my time my money and time imagine make your first trip ever as a nightmare without mentioning changing my seat twice without my approval
- Tunis-Porto
- Economy
Donnya Z
Verified | Aug 26, 2026Malaga-Amsterdam
Economy
On July 28, I flew from Malaga to Amsterdam with my baby and my stroller. After arrival, the stroller took approximately an additional hour to arrive after my suitcase. By that time my baby was extremely distressed, so I collected the stroller and left the airport. I initially noticed some damage to the handle, but only when I arrived at the Uber and tried to remove the wheels did I realise how seriously the stroller had been damaged. The frame is completely bent, the wheels are bent, the stroller no longer drives properly and pulls heavily to the left, and the hood is bent and no longer closes correctly. Most importantly, due to the bent frame, the wheels can no longer be removed using the normally very easy click-system. Because the stroller only fits in my own car in Malaga with the wheels removed, I could not take it back home and had no other option than to leave the stroller behind in Amsterdam. I immediately contacted Aviapartner at Amsterdam Schiphol Airport. They allowed me to return to their office to report the damage, and the official PIR was created on July 30 (**PIR: AMSVY48083**). I subsequently filed the damaged baggage claim with Vueling on August 2 and provided photos and videos showing the damage. The stroller has a value of approximately β¬650. Vueling has assessed my claim but is offering only β¬100 compensation. I disputed this because β¬100 does not reasonably reflect the actual loss. The stroller was severely damaged while in Vueling's care and is no longer properly usable. I also pointed out that baggage damage is governed by the **Montreal Convention** and asked Vueling either to compensate my actual loss or to provide a clear calculation and legal or contractual basis explaining why they value my loss at only β¬100. Despite this, Vueling has maintained its position and continues to offer only β¬100, without providing a satisfactory calculation or justification for reducing my claim to this amount.
- Malaga-Amsterdam
- Economy
Peter A
Verified | Aug 25, 2026Barcelona-London
Economy
My ticket did not include a seat number hence I was out on the next flight at 9:45pm which is 5hrs after my original flight
- Barcelona-London
- Economy
Anonymous member
Verified | Aug 25, 2026Mykonos-Barcelona
Economy
Refund of ticket as due to emergency don't fly
I want a compensation on my ticket as I was not able to fly due to my brother ilness. Kindly help me doing that Help me Kindly In resolving my issueOverall
Want refund
Emergency cancelation of tour
- Mykonos-Barcelona
- Economy
Tejas K
Verified | Aug 25, 2026Barcelona-Malaga
Economy
No reason given
My flight was cancelled and was informed just 1 hr before the flight. Then the alternate flight was booked which is scheduled after3hrs and there was delay of 40 mins even with the scheduled flight.- Barcelona-Malaga
- Economy
Georgina P
Verified | Aug 24, 2026London-Malaga
Economy
The case was stashed to pieces, we was there for 5 nights it arrives at tge hotel on night 4, it had been opened and lots of items stolen, Gatwick had texted us and told us they opened the case
- London-Malaga
- Economy
Brooke W
Verified | Aug 24, 2026Bordeaux-Ibiza
Economy
Claim escalated to airline
Dear Vueling Customer Relations, I am writing to make a formal complaint regarding the handling of my checked baggage following my journey from Bordeaux (BOD) to Barcelona (BCN), and subsequently Barcelona to Ibiza (IBZ), on Friday. This has been an extremely stressful and upsetting experience, and I feel that the handling of my baggage by Vueling has been completely unacceptable. I would ask that you investigate the handling of my baggage from the moment I checked in at Barcelona, including identifying the member of staff who checked me in and reviewing what information I was provided at that point. When I arrived at Barcelona to connect to my Ibiza flight, I specifically asked the member of staff at check-in whether my luggage had been transferred and whether it would be on my connecting flight to Ibiza. I was told that it had been transferred and would arrive with me at my final destination. I was not completely reassured by the response, as the member of staff did not appear to be paying particular attention to my query, so I went on to check again with two members of Vueling staff at the departure gate. These two members of staff checked my details and appeared concerned. I was told by them that they had not experienced this situation before and that my luggage had not made it onto the aircraft. I explained that I had specifically been told at check-in that my luggage had been transferred. They made several telephone calls and subsequently told me that there was nothing they could do at that point, that I should report the missing luggage when I arrived in Ibiza and that it would apparently be placed on one of the next two flights, which I was told would arrive at approximately 7pm. I therefore arrived in Ibiza without my luggage and immediately reported it to the baggage team, where a PIR was opened. At that point I was told that Vueling would continue searching for the luggage and keep me updated, but I was not given a clear timeframe for when I could expect it. I have now spent the entire weekend of my holiday without my luggage. This has meant that I have had to spend a significant amount of time dealing with Vuelingβs baggage services instead of enjoying my holiday. I have also had to purchase replacement clothing, toiletries and other essential items because I had none of my belongings with me. What has made this considerably worse is the repeated and contradictory information I have received from different members of Vuelingβs team. I have repeatedly contacted the telephone number provided on my PIR and have been given different information on numerous occasions. At one point on Saturday, I was told that my luggage was on flight VY3510, which had landed at approximately 1:30pm. I provided my hotel address and was told that my luggage would be delivered to me. I subsequently received an update stating that delivery was not possible and that I should collect the luggage from the airport. Based on this information, I travelled to Ibiza Airport yesterday and paid β¬80 for a return taxi journey. When I arrived at the airport, I was told that my luggage had not actually arrived and the member of staff dealing with me did not know what had happened. I was given an expense form and told that I could apparently claim up to β¬90. I find this particularly concerning given the circumstances. I have already had to purchase replacement clothing, toiletries and other essential items, as well as incur unnecessary travel expenses as a direct result of the conflicting information I have received. I subsequently continued contacting the baggage service for updates, but nobody was able to provide me with a clear or reliable answer regarding where my luggage was or when I would receive it. This morning, Sunday, I received another update regarding the collection of my luggage. I therefore contacted the relevant baggage service to clarify whether I was required to collect it or whether it would be delivered to my hotel. I was specifically advised that it would be delivered to my hotel. I asked when I could expect delivery and was told that it could be at any point up until midnight. I therefore made plans for my final day of holiday on the understanding that my luggage was being delivered and that I did not need to remain at the airport or travel back there. I then received a WhatsApp message from the baggage department at Ibiza Airport stating that my luggage was available for collection and that I needed to collect it myself and bring my passport. This is yet another complete contradiction. I have now been told: My luggage was transferred to Ibiza. My luggage had not been transferred. It would arrive on one of the next flights. It was on flight VY3510. It would be delivered to my hotel. Delivery was not possible and I needed to collect it. I was then told this morning that it would definitely be delivered to my hotel. I have now once again been told that I must collect it from the airport. I have repeatedly tried to obtain a clear answer and am now being ignored by the baggage department on WhatsApp. This is simply unacceptable. I have also reviewed Vuelingβs own published guidance regarding delayed baggage. Your website states that once delayed luggage has been located, Vueling will inform the passenger and arrange delivery using the delivery information provided on the PIR. Your published guidance also states that passengers who are away from home can claim reasonable expenses for basic necessities, including clothing and hygiene products, subject to the stated requirements. I therefore want a clear explanation as to why, despite providing my hotel address on my PIR and being repeatedly told that my luggage would be delivered, I am now being instructed to pay another taxi and travel to the airport to collect it. I have already made one unnecessary journey to the airport at a cost of β¬80 because I was given incorrect information. I should not have had to spend my holiday repeatedly travelling to the airport, making telephone calls and contacting baggage services simply to find out where my own luggage is. The impact of this has been significant. I have had to spend much of my holiday dealing with this situation, purchasing replacement items and worrying about whether I would ever receive my belongings before my return journey. I have had none of my personal belongings for the majority of my holiday, including my clothing and other items that I packed specifically for this trip. Instead of being able to enjoy my holiday, I have been left extremely stressed and frustrated by the lack of communication, the contradictory information and the apparent lack of ownership of the situation by Vueling. I consider this to be a serious failure in customer service and baggage handling. I am therefore formally requesting: A full investigation into what happened to my luggage between Bordeaux, Barcelona and Ibiza, including why I was initially told at Barcelona that it had been transferred when it had not. An investigation into the information provided to me by the check-in member of staff at Barcelona and the two members of staff at the departure gate. An explanation as to why I was repeatedly given conflicting information regarding the location and delivery of my luggage. An explanation as to why I was told my luggage would be delivered to my hotel and subsequently told that I had to collect it myself. An explanation as to why I was required to incur an β¬80 taxi expense to travel to the airport when I had been told that my luggage was available and would be delivered, only to arrive and discover that it was not there. Reimbursement of all reasonable and evidenced expenses incurred as a direct result of the baggage delay, including replacement clothing, toiletries and other essential items, together with the taxi expenses incurred because of the incorrect information provided to me. Appropriate compensation or goodwill payment in recognition of the significant inconvenience, distress and disruption caused by the way this matter has been handled. Confirmation of what steps Vueling will take to ensure that passengers are not repeatedly given contradictory information in circumstances such as this. I will provide copies of my PIR, baggage tag, receipts, taxi receipts, screenshots of the messages I have received and records of my communications with Vueling. I would also like all communication relating to my baggage to be reviewed as part of this complaint, as I have retained evidence of the different information I have been given. I am extremely disappointed with the service I have received from Vueling. I understand that luggage can occasionally be delayed, but the way an airline handles such a situation is incredibly important. Unfortunately, in my case, the communication and handling of the situation have made an already stressful situation significantly worse. I have been left without my luggage for the duration of almost my entire holiday and have repeatedly been required to spend my own time and money trying to resolve an issue that was not caused by me. I expect this complaint to be investigated thoroughly and I would like a written response addressing each of the points above. I also reserve my rights in respect of any further losses or expenses arising from this baggage delay and its handling. I look forward to receiving your response.
- Bordeaux-Ibiza
- Economy
- Claim escalated to airline
Ka Yan L
Verified | Aug 23, 2026London-Barcelona
Economy
Waiting over 24 hours for luggages, and we missed the original shuttle bus then have to take taxi from hotel to the airport
- London-Barcelona
- Economy
Mehdi M
Verified | Aug 20, 2026Barcelona-Brussels
Economy
Iβve had contact through the information desk of vueling itself where he got me a ticket and a voucher for the food than he said I could claim my money online.
- Barcelona-Brussels
- Economy
Latefa A
Verified | Aug 19, 2026Malaga-Palma de Mallorca
Economy
I was involuntarily denied boarding due to overbooking. Despite our repeated requests, Vueling staff refused to ask for volunteers. I was also told the next flight would be at 11:00 a.m., but it was actually at 2:00 p.m. I am therefore requesting the compensation due under Regulation (EC) No. 261/2004.
- Malaga-Palma de Mallorca
- Economy
Matvii Y
Verified | Aug 18, 2026Barcelona-Amsterdam
Economy
No reason given
VY8311 from Barcelona (BCN) to Amsterdam (AMS), scheduled for 12 August 2026, was repeatedly delayed and subsequently cancelled. Vueling rebooked us onto flight VY960 on 13 August 2026, which also departed approximately 4 hours late and arrived in Amsterdam at approximately 11:30. Vueling subsequently rejected our compensation claim, stating that the cancellation was caused by air traffic restrictions and constituted an extraordinary circumstance. I would like AirAdvisor to independently assess whether this circumstance was actually the cause of the cancellation and, if so, whether it exempts Vueling from its obligation to pay compensation under EC Regulation 261/2004.- Barcelona-Amsterdam
- Economy
Martina M
Verified | Aug 18, 2026London-Sevilla
Economy
Claim escalated to airline
I called many times, asked to speak with a manager and Iβm the service was really bad. Every time they would tell me different things. I had nothing with me and was travelling alone with my 2 daughters so had to pay all toiletries, clothes for swimming and casual wear etc. Took be dry long time to finally get my bags and ruined my trip.
- London-Sevilla
- Economy
- Claim escalated to airline
Abdallah B
Verified | Aug 18, 2026Algier-London
Economy
I tried to claim online and phone but vueling but couldn't do it because vueling asked for some pip number and this number you can have it only in airport and because my suitcase was lost and delayed I couldn't do it till I received it and noticed both suitcases where badly damaged.
- Algier-London
- Economy
Roberto B
Verified | Aug 17, 2026Split-Barcelona
Economy
Successful claim
I came to the airport and they said it was overbooked even before we did the check-in. I could not even get he boarding pass. The new flight reescheduled was at the same day but 8:35PM.
- Split-Barcelona
- Economy
- Successful claim
Olena Y
Verified | Aug 16, 2026Barcelona-Amsterdam
Economy
No reason given
VY8311 from Barcelona (BCN) to Amsterdam (AMS), scheduled for 12 August 2026, was repeatedly delayed and subsequently cancelled. Vueling rebooked us onto flight VY960 on 13 August 2026, which also departed approximately 4 hours late and arrived in Amsterdam at approximately 11:30. Vueling subsequently rejected our compensation claim, stating that the cancellation was caused by air traffic restrictions and constituted an extraordinary circumstance. I would like AirAdvisor to independently assess whether this circumstance was actually the cause of the cancellation and, if so, whether it exempts Vueling from its obligation to pay compensation under EC Regulation 261/2004. The cancellation and subsequent rebooking caused a significant delay and required us to remain at the airport for many additional hours. We were originally scheduled to arrive in Amsterdam on 12 August at 22:05, but arrived only on 13 August at approximately 11:30. The repeated delays, cancellation and subsequent delayed departure of the replacement flight caused significant inconvenience and disrupted our travel plans. We did not miss a specific event, but the disruption resulted in significant inconvenience and a substantial loss of travel time, and a deterioration in our well-being. Vueling did not provide hotel accommodation, despite the cancellation and the fact that we had to wait overnight for the replacement flight.- Barcelona-Amsterdam
- Economy
Anonymous member
Verified | Aug 16, 2026Bordeaux-Gran Canaria
Economy
I want my refund, not another excuse
My flight was cancelled, and the offered replacement dates were not suitable for us. I want my 574.12 euros refunded. This has been going on for months now.- Bordeaux-Gran Canaria
- Economy
- Loss: β¬574.12
- Desired solution
Refund
Famaz M
Verified | Aug 15, 2026Barcelona-Malaga
Economy
I booked my return flight Malaga Barcelona Malaga on Vueling airlines . booking reference XIJGX For my self and three of my grandchildren. On the return flight Barcelona to Malaga date 01 October 2026. I tried many time to check in on line 24 hours before departure but for some unknown reasons I was unable to make the check in on line.my fligh departure was at 14:30 on VY 2123 . When I checked in at VUELING desk at Barcelona airport they printed our boarding passes with no seats numbers and told me we are sorry you have no seats because the flight is overbooked and I have to go to the departure gate and wait until all passengers board and see if any seats will be available. But unfortunately only 2 seats were left and I sent two of my grandchildren on that flight and I was told to go to VUELING customers desk to find me another flight. They told me that the only flight available today for me ang my grandson is VY2111 departure time is at 22:20. I accepted the flight and was given 2 vouchers for a meal 16 β¬ and a snack for 6β¬. And unfortunately this flight VY2111 was again delayed and the departure time was 23:55 hrs and we arrived Malaga next day 02 October at 01:40 hours. We were so disappointed and got really tired waiting all day at the airport. And we had arrived at our destination next day the 2nd. Of October. Especially that we had a train to travel to Madrid on the same day. The two passengers who were denied seats on the original flight VY2123 are ALI A H A ALKANDARI and myself FAWAZ M A M ALHARDAN
- Barcelona-Malaga
- Economy
Yi J
Verified | Aug 15, 2026Barcelona-Porto
Economy
You have completely ruined our trip today through overbooking and losing our luggage. We were involuntarily denied boarding on our 6:30 AM flight because your airline overbooked it. Under EU Regulation 261/2004, we are entitled to a compensation of 250 Euros per person for denied boarding, plus the reimbursement for the losses caused by the 5-hour delay. To make things worse, you lost our checked baggage. We confirmed with your staff before the second flight, but the bags never arrived in Porto. We are only staying in Porto for two days! We need our belongings right now, not next week. Under the Montreal Convention, you are fully liable for this. I will buy necessary clothes and toiletries today, and I expect Vueling to reimburse every single cent based on my receipts.
- Barcelona-Porto
- Economy
Marina R
Verified | Aug 14, 2026Barcelona-Athens
Economy
Technical problems
The flight was delayed 13hours. We were already inside the airplane as they told us that the flight was cancelled due to technical reasons and that we need to wait one hour in the plane without A/C until the busses are going to arrive to take us back to the terminal as the flight was cancelled. We flew in the end at 4.35 am. I lost so much money as I missed also another flight and I had to rebook and as a result we stayed at the airport for more that 15 hours without any explanation- Barcelona-Athens
- Economy
Michael P
Verified | Aug 12, 2026Amsterdam-Malaga
Economy
When I tried to check in online there were no seats available. And when I came at the airport did they tried to blame me for it after a hour of making calls did they finally gave me a new seat without paying they first said I had to pay 140 because it was my fault . But I had a print shot of it
- Amsterdam-Malaga
- Economy
Philipa M
Verified | Aug 12, 2026Barcelona-Birmingham
Economy
My bag was took off me at the airport by the flight crew, cause I said my bag was too big and they did not give me the option to pay for it or let me empty it
- Barcelona-Birmingham
- Economy
Marina V
Verified | Aug 11, 2026Barcelona-Schonefeld
Economy
The luggage was delayed because they were left on tarmack to allow the flight to leave on time. This is known, as a fellow passenger had airtags in their suitcase, and could see the location of the luggages. The incident concerned a great number of passengers from the flight. There was a clear lack of transparency from the airline when it came to the timeline of baggage retreaval. I decided to get my luggage back in person as a result of this, as the passenger with the airtags had informed us that the luggages had arrived in Berlin the day after our arrival, and there was still no communication from the airline. Even then, I had to extensively argue with airport staff to access my luggage. This was in January, we are now in August, and another passenger from the flight informed me that they never recovered their luggage, which has since then been declared lost.
- Barcelona-Schonefeld
- Economy
Dario P
Verified | Aug 10, 2026Heraklion-Granada
Economy
I had a supplement that I need at my luggage which of course I couldn't use since I didn't have my luggage with me
- Heraklion-Granada
- Economy
Cleudinei C
Verified | Aug 10, 2026Lisbon-Ibiza
Economy
Claim escalated to airline
Dear Vueling Customer Service, Thank you for your response regarding my baggage claim (P.I.R. IBZVY12214). I respectfully request that you reconsider your decision. While my suitcase was eventually delivered within 24 hours, it was not available upon my arrival at my destination. As a direct consequence of the delay, I had to purchase essential items, including clothing and personal hygiene products, in order to continue my trip. Under Article 19 of the Montreal Convention, an air carrier is liable for damage caused by delay in the carriage of baggage, unless it proves that it took all reasonable measures to avoid the damage or that it was impossible to take such measures. The Convention does not establish that baggage returned within 24 hours automatically excludes the carrier's liability for reasonable and necessary expenses incurred by the passenger. I have already provided the required documentation, including: * Property Irregularity Report (P.I.R.) * Baggage tag * Receipts for the essential expenses incurred due to the delayed baggage Therefore, I kindly request that Vueling reassess my claim based on the Montreal Convention and reimburse the reasonable expenses that resulted directly from the delayed delivery of my baggage. If my claim continues to be denied, I would appreciate receiving a detailed written explanation identifying the specific legal or contractual basis for the refusal, so that I may consider pursuing the matter through the appropriate dispute resolution channels. I look forward to your prompt reply. Kind regards, Cleudinei Cappelin Claim Reference: 12866314 P.I.R.: IBZVY12214
- Lisbon-Ibiza
- Economy
- Claim escalated to airline
Ying Ying T
Verified | Aug 9, 2026Barcelona-Porto
Economy
I arrived at Barcelona Airport in sufficient time for my original flight and joined the Vueling check-in queue. The queue was extremely long, so we subsequently proceeded to the last-minute check-in desk, where we again had to wait for a very long time. When I was finally attended to at the last-minute check-in desk, the Vueling representative informed me that they could not locate my booking and instructed me to go to Vueling Customer Service for assistance. I immediately followed this instruction and joined the Customer Service queue. Unfortunately, there was another substantial wait. By the time a representative was able to assist me, my original flight had already departed. I would therefore like to emphasize that I did not simply arrive late at the airport or voluntarily fail to board my flight. I had presented myself at the airport and was actively seeking assistance through Vueling's check-in process. I was unable to board after spending a significant amount of time waiting at Vueling's counters and after Vueling staff were unable to locate my confirmed booking and redirected me to another queue. Following this, I was informed that I would need to pay an additional β¬130 in order to travel on the later BarcelonaβPorto flight, VY8480, scheduled to depart at 20:25 on the same day. Given the circumstances, I do not believe it was reasonable for me to bear this additional β¬130 cost. I therefore respectfully request: 1. A full refund of the β¬130 additional rebooking/top-up charge; 2. A review of the airport and check-in records relating to my original booking, including the circumstances in which Vueling staff were unable to locate my booking at the last-minute check-in desk; 3. Confirmation of the reason I was classified as having missed the original flight despite having already presented myself to Vueling staff and being redirected between Vueling service points; and 4. Consideration of any additional passenger rights, reimbursement or compensation applicable under Regulation (EC) No 261/2004. Furthermore, the replacement flight VY8480 from Barcelona (BCN) to Porto (OPO) was itself delayed. It was originally scheduled to depart at 20:25 on 9 August 2026, but the estimated departure was subsequently changed to 21:49. I reserve my right to seek any further reimbursement or compensation that may become applicable depending on the final arrival time and reason for the delay.
- Barcelona-Porto
- Economy
Rabah S
Verified | Aug 7, 2026Milano-Algier
Economy
Arrived at time exactly at 16:15 the check-in was already open then the security guy asked us where you are travelling we said to Barcelona so he took us or skip the queue once on the desk the lady asked to show the ticket passport and so on β¦she took a look and then reply to us thatβs not our issued this is vueling not Iberia so please move to Iberia desk what we did because it was issued by Iberia not by vueling even on it it not a showing any detail about vueling but it was IB So moving to Iberia check-in with patience the queue was too long we spent more than 1 hour once getting to the check-in they say is not ours we are travelling to Madrid not to Barcelona going back one more time to vueling the box already closed we decided to call the assistance without solving the issue
- Milano-Algier
- Economy
Harry O
Verified | Aug 7, 2026Amsterdam-Malta
Economy
My girlfriend and I both have sensitive skin and because we did not have our luggage with all our skincare, we were left with small rash the next morning after we woke up.
- Amsterdam-Malta
- Economy
Eva G
Verified | Aug 4, 2026London-Leon
Economy
I am writing to formally request compensation under the Montreal Convention 1999 for the delay of my checked baggage and subsequent damage, in connection with my journey from London to LeΓ³n via BarcelonaDuring the 7-day delay, I was forced to purchase essential items, including clothing, shoes, medication and toiletries, in order to carry on with my planned activities. I have attached receipts for all of these purchases. I am also formally noting the significant inconvenience and disruption this caused to my trip, including, inability to attend planned events, time spent tracking the bag. Upon return, the suitcase was found to be damaged, cracked shell. Malfunction of wheels and handle. I trust the amount claimed above falls well within this limit and is fully supported by the enclosed documentation. I would appreciate a written response and resolution within 30 days of this email. Should this matter not be resolved satisfactorily, I will escalate my complaint to the Agencia Estatal de Seguridad AΓ©rea (AESA) and, if necessary, pursue the matter through the appropriate small claims process.
- London-Leon
- Economy
Naomy B
Verified | Aug 3, 2026Malaga-Ibiza
Economy
We arrived 3h before our flight , which was scheduled to leave the malaga airport at 8h35 in the morning. When we arrived we were behing a school group of about 60 persons which did not really speak english so it was very very long at the counter to registrer our luggage. The company staff did not seem to care AT ALL they left only 2 counters open so we waited for 2h30 in que queue. We asked for help and tried to see if we could maybe pass in front of them since we are 2 and they were 60 we did not want to miss our flight. Nobody wanted to let us pass , even the vueling staff were shooting at us to wait in line like everybody else, they were rude, p understanding, the blonde lady did not seem to speak much english and was just repeating she could not do anything. We offered to pay for the premium service (which was clear by the way, like there was nobody at the counter and the lady who was working there was just smiling while looking at the wall) nobody wanted to est anything. RΓ©sultat: when it was finally our turn we were 10 minutes too late so they could not board us and Said well too bad we canβt do anything. It is really frustrating since we respected the *arrive 3h before your flight * and we could not do anything else
- Malaga-Ibiza
- Economy
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