Reembolso e Indemnização de Voos Atrasados ou Cancelados com a Transavia

Tive que esperar 4 dias e mudar de aeroporto para conseguir um novo voo

Informaram atraves de mensagens enviadas no email sobre os atrasos q tiveram 3 alterações.

Perdi dinheiro porque tive despesas extra de alimentação e transportes, e como o voo alternativo era de madrugada, por razões de segurança, não pude utilizar transporte público. Não questionei a companhia aérea sobre o motivo do cancelamento mas soube que foi devido ao mau tempo, de forma geral naquele aeroporto (AMS). Questionei a companhia sobre as despesas extra que teria e foi-me dito que seriam cobertas, teria que guardar as faturas e submeter no site.

The Transavia Boeing 738 had a technical failure that made the aircraft unable to take off from Eindhoven airport. This malfunction could not be repaired in situ and therefore all the passengers had to move to a new aircraft that took a lot of time to arrive. Because of this I missed the Easyjet connection flight at Bordeaux Merignac Airport to Porto, where I should join my family for Christmas Eve dinner. There were no flights to Porto on 24th December and I found myself wandering around Bordeaux completely lost and desperate. What happened next was terrible and devastating. I ended up getting on a bus to Madrid and then to Lisbon and then to Porto, where I arrived on 25th December close to midnight, after 26 hours of travelling, without any water nor food, on a bus full of frightened and distrusted illegal immigrants. It's been almost a week and I still have nightmares every night.

Primeiramente o voo teve um atraso de 30 min, passando das 9h20 da manhã para as 9h50. Após todos os passageiros já estarem dentro do avião, o voo não embarcou, ficaram todos dentro do avião por mais de 2 horas! Eu vinha a trabalho, estava em portugal de férias e devido ao atraso do voo, tive consequências no meu trabalho.

Somos duas pessoas, nosso voo saia às 16h40 de Amsterdam para lisboa, foi atrasado para 17h51 e então só decolamos de Amsterdam por volta das 19h25 - isso em Horário da Holanda, pousamos em lisboa por volta de 21h00 . O maior agravante disso tudo foi que não moramos em lisboa e para nossa cidade o último transporte de autocarro não deu tempo de pegarmos devido a todo esse atraso.

The flight was at 9 am, but I only received a cancelation message around 4 am. I had to stay in the city for the entire day because I could only book another flight which was in the late afternoon. The company promised to re-found the substitute flight, but they "accidentally" made a lot of mistakes and could not pay me the last 50 euros in the end.

I went from Germany, Hanover, to Amsterdam Airport, and when I arrived, they told me at the airport that the flight had been cancelled

O atraso do voo de Olbia para Amsterdão foi de 2 horas e meia pela companhia aérea Transavia. Com isto perdemos a conexão para o voo de Amsterdão com destino final Porto. Já em Amsterdão falamos com o apoio ao cliente que nos informou que teríamos de esperar um e-mail com um voo alternativo. Por isso não tendo a indicação de quando íamos partir permanecemos no aeroporto durante a noite toda. Além disso não encontramos um hotel com preço acessível. A informação de um voo alternativo foi retirada do site da KLM por nossa iniciativa, não tendo sido recebido qualquer e-mail ou aviso da parte da KLM. Assim chegamos ao destino final com cerca de 18 horas de atraso. Esta perturbação de voo prejudicou a organização para a ida para o trabalho e faculdade no dia seguinte, preocupação de familiares, gastos adicionais em refeições e uma noite mal dormida pelas condições e preocupação. A companhia Transavia informou que teríamos de contactar o apoio ao cliente da KLM já no aeroporto de Amsterdão. No apoio ao cliente da klm apenas referiu que tínhamos de esperar. Por nossa iniciativa, ao entrar no site da KLM como cliente é que visualizamos a informação de voo alternativo e resolvemos a situação por conta própria.

Por conta do atraso tive, além do mais, de pagar hotel, que importou em 202,54

Luggage issues, one luggage was loaded but didn’t belong to anyone on flight. We stayed 3 hours in the plane so hat a luggage parade could be arranged to identify the wrong piece of luggage. We were supposed to land in Amsterdam at 11:20am, but actual arrival was after 15:00

They said it was "air traffic control restrictions" in an email they sent the email at 21.45 h when the flight was supposed to depart at 21.50 h. The screen at the airport wouldn't show any update. We had to work the following day, and there were no flights available during the morning. We lost one day at work, even taking and alternative route (not with Transavia). No one from Transavia was there to answer any questions. The airline also said in the email they can not refund additional expenses since we didn't use their services for the return.

Nao conseguiram fazer à viagem com o proprio aviao e disseram por email 10horas antes que teria alugado um outro aviao para assegurar à viagem

Asa do avião congelada e reparo em uma janela. Voo chegou destino final 12:20am. Cia área avisou 18:00, 21:10 e 21:25. Cia enviou text message, nos deixou na área de embarque à espera por mais de 1h em Pe. Cheguei ao local mais de 2h depois do horário previsto, nao tendo transporte público para ir ao destino. Gosto extra de transporte e alimentação.

it was a TUI holiday with a Transavia return flight that was cancelled whilst we were at the airport ready to return. We ended up flying into Brussels leaving around 11 hours later. We were not give a single drink or sandwhich at the airport I made a complaint to TUI who said nothing to do with us, contact Transavia. I have not done that yet. Should have arrived home lunchtime Sunday, arrived home 3am Monday morning. Missed day of work. Airline didn't tell us anything. TUI were awful. At first told us earliest flight out was 6 days later and were in process of booking us 6 nights accomodation when we got a SMS to say we flying to Brussels (different country) followed by 3 hrs bus journey and a 52 euro tax which I had to pay because trains were not running at 2/3am from Schipol to Ams. A bit more details at

Os voos de partida e regresso, Porto-Orly e Orly-Porto, foram ambos resevados em simultaneo através da e-dreams. Oito dias antes do voo de regresso recebi informação através da e-dreams que a companhia area Transavia, cancelou o voo Paris Orly – Porto (depois de dois e-mails anteriores a alterar a hora do voo). Mencionavam ainda que a companhia aérea entraria em contacto comigo por e-mail para solicitares um reembolso ou uma alteração de datas. Nunca fui contatada pela companhia area Transavia.

OK foi que eu e a minha filha tivemos desde as 14h20 no europorto de Nantes até as 19h para depois enviarem SMS para me em formar que o voo foi cancelado pedimos se tem outro voo que pudemos embarcar para Lisboa, assim que liguei dizerem me que o voo de dia 5/11 está cheio

Transavia refused to refund the full ticket price which was cancelled within 1 hour after purchase. They only refunded the taxes(78eur).

A reserva do voo já tinha sido efetuado o check in também já tinha sido efetuado. Entretanto recebo um mail e um SMS a dizer que o voo foi cancelado.

O voo camcelado era as 18 45,o voo alternativo saiu de Amesterdão as 9 45 e chegamos a Paris as 11

Missed connection flight in Amsterdam, and was rebooked onto a flight leaving 20 hours after originally scheduled flight

The airplane was delayed till 18:20 the next day

Less than 24 hours before our flight Transavia declared a strike and cancelled our flight, we had to pay mich more on a different flight with another carrier.

we were traveling from Amsterdam to Larnaca and from yesterday they have told us that we where going to fly with another airlines without knowing the resone and today we went to the air port and after 2 hours that we have checked in an just waiting for the departure they told us via email that the flight will delay for tomorrow at the same time so 24 hours after the flow should be!!

They sent me email 36 hours before the flight saying it is canceled due to operational reasons

We lost 1 bag of luggage which went unfound for over 1 week.

Transavia showed flight was on time until arrival at airport. Their cancellation due to strike disrupted and caused ENTIRE trip to be cancelled! No alternatives were offered. ALL fees were paid in advance.

Trans avis Airline showed flight was on time and was not updated until arrival at airport. This was only first leg of flight causing entire rest of trip to be canceled. Also paid in US Dollars.

On arriving to Ben Gurion airport 3/7/2022 we dicovered that our flight was cancelled.

Arrived 5 hours later. Luggage did not arrive as well in Amsterdam

Kindly refer to details for ammar kuwatli claim -------------- We the family were denied boarding on Transavia flight HV6505 on 30th of June at Schiphol airport Amsterdam Gate D14. We showed all related documents including : Travel documents, German ID cards for permanent residents in Germany (we are permanent residents since 2015), We showed Jordanian entry permit under our names, we showed Jordanian entry stamps on travel documents for previous journeys. Transavia staff denied our boarding under the allegation that some of the documents were in Arabic and none of them can read Arabic (despite the Journey was to an Arab country). It seemed that the flight was overbooked since Transavia cancelled some of its flights to Jordan.

Please refer to details and documents provided by Ammar Kuwatli claim

I was denied and family from boarding on Transavia flight HV6505 on 30th of June 2022 at Gate D14 under the allegation that we hold travel documents only an not passports. We showed permanent German residency ID cards.We showed that we used same travel documents to travel to same destination on previous flight , In fact I showed stamps on these travel documents in addition to entry permit issued by Jordanian ministry of interior showing clearly our names(despite the document itself was in Arabic language) . Transavia staffs said they cannot read Arabic!. I asked for anyone of staff to read documents baring in mind that the flight itself is to Jordan (which is an Arab country and there should be one of the staff at least who can read Arabic). They did not even bother to check my documents. I later reported this case to police check point at Schiphol airport who translated the document immediately via google translate and wondered why I was denied from boarding. It seems that Transavia overbooked this flight and wanted to get rid of some passengers (as I discovered later). They ruined our holiday in Jordan.