Vagas

Apply!: Send your CV and a short cover letter to tanya@airadvisor.com, subject line: Customer Support Supervisor - AI & Virtual Agent Experience – [Your Name].

✈️ Join AirAdvisor – Innovate, Lead, and Make an Impact, and work remotely from anywhere in the world✈️

About Us

✈️At AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. Whether it’s a delay, cancellation, missed connection, or an airline-related issue like overbooking. In June 2025, we introduced a new service for baggage claims related to lost and delayed luggage. We are present in the EU, the UK, and other international markets, with a focus on protecting the rights of air passengers globally. We have successfully processed over 580,000+ claims for clients from 221 countries, learning a 4.6-star rating from 30,000+ reviews. Currently operating in 21 languages, AirAdvisor is an ambitious and fast-growing startup with a clear vision for international expansion. We plan to reach 1 million claims by the end of 2026. ✈️

About The Role

We are seeking a driven, experienced Customer Support Supervisor to lead, develop, and optimize our support team. Beyond managing people and processes, you will own the implementation and continuous improvement of our virtual agent/chatbot tools and help integrate the latest AI solutions into our customer support operations to scale efficiency and quality.

Our team is fully GDPR-trained to safeguard customer data, and we continuously invest in AI training and adoption of the latest technologies to ensure our support operations remain innovative, efficient, and compliant.

What You Will Do:

• Lead, coach, and motivate a remote customer support team to deliver high-quality service.
• Oversee and track performance metrics such as response times, resolution times, customer satisfaction, and escalations.
• Handle escalated or complex customer cases with empathy and precision.
• Setup, configure, manage, and optimize virtual agents (chatbots, AI-assisted self-service tools):
      • Build and maintain knowledge bases, decision trees, and conversational flows.
      • Monitor performance, tune responses, and ensure smooth handoffs to human agents.
      • Integrate with CRM and backend systems, aligning tone and accuracy with brand voice.
• Drive the adoption of AI-driven support tools (automation, sentiment analysis, AI ticket routing, etc.) to enhance productivity.
• Collaborate cross-functionally with other teams (legal, operations, product) to resolve customer issues and feed insights into business improvements.
• Develop and maintain support policies, training, and documentation for both human and AI support.

What You Bring:

• 3+ years in customer support, with at least 1 year in a supervisory/leadership role.
• Proven experience in setting up and managing virtual agents/chatbots / AI-powered self-service tools.
• Deep experience with AI tools (e.g., conversational AI platforms, generative AI assistants, workflow automation tools, AI-driven analytics).
• Strong written and verbal communication skills in English; additional European languages are a plus.
• Experience in legal-tech, travel, claims, or a related field is preferred.
• Skilled in CRM and support platforms (e.g. Zoho, Jira).
• Excellent problem-solving, organizational, and conflict-resolution skills.
• Ability to work independently in a fully remote environment.
• A customer-first mindset, with strong focus on process optimization and innovation.

A strong competitive advantage will give you:

• Experience in LegalTech, TravelTech, or consumer-facing digital platforms. 

Who you are as a person:

• Result-oriented approach, with a proven ability to deliver fast and make a significant impact on business growth, demonstrate initiative, and manage multiple projects simultaneously.
• Exceptional problem-solving skills and creative thinking abilities.
• Independence: Ability to act as a universal player, capable of working independently without constant supervision.
• Speed: Result-oriented, with a focus on delivering fast and making an immediate impact.
• Attention to detail. 
• Devotion: Eager to make a significant impact on the product, with a willingness to go above and beyond to achieve his goals.
• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.
• Self-aware, honest, and able to take responsibility for mistakes while driving continuous improvement.

Why You’ll Love Working With Us:

• Remote-first culture with flexible start and end times. Your working hours will be easily registered in our time-tracking application, allowing you to adjust your working day according to your personal needs and capacities. 
• Paid Time Off & Public Holidays, because work-life balance matters.
• Annual pay review and performance-based bonuses.
• Professional Growth Opportunities – work on a global expansion and new market entry.
• Dynamic work and a chance to learn how to utilize your skills in an absolutely new way.
• Supportive Team Culture – Work with intelligent, passionate, and friendly colleagues who value collaboration.
• International Team - our colleagues are located in 13 countries around the globe.

Job Type: Indefinite-term Freelancing Contract / Service Agreement, FOP, or a B2B Contract. 

If you're ready to take on a high-impact role in a fast-growing company, apply now, and let's fight for airline passenger rights globally!

✈️ Join us and bring LegalTech & TravelTech innovation to the next level!✈️

*** If you would like to be the first to know about our new job openings, company business updates, new services, and rankings related to the airports, airlines, and aviation industry, please follow our LinkedIn company page and social media profiles.

Apply!: Send your CV and a short cover letter to tanya@airadvisor.com, subject line: Customer Support Specialist (English) – [Your Name].

✈️ Join AirAdvisor – Innovate, Lead, and Make an Impact, and work remotely from anywhere in the world✈️

About Us

✈️At AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. Whether it’s a delay, cancellation, missed connection, or an airline-related issue like overbooking. In June 2025, we introduced a new service for baggage claims related to lost, delayed, or destroyed luggage. We are present in the EU, the UK, and other international markets, with a focus on protecting the rights of air passengers globally. We have successfully processed over 580,000+ claims for clients from 221 countries, learning a 4.6-star rating from 30,000+ reviews. Currently operating in 21 languages, AirAdvisor is an ambitious and fast-growing startup with a clear vision for international expansion. We plan to reach 1 million claims by the end of 2026. ✈️

About The Role

As a Customer Support Specialist, you will be the first point of contact for our customers. You will handle incoming requests, provide clear and empathetic guidance, and ensure each traveler has a positive experience with AirAdvisor. You will also work closely with our operations and legal teams to ensure accurate and timely handling of cases.

What You Will Do:

• Respond to customer inquiries via email, chat, and other channels in English.
• Guide customers through our claims process with clarity and empathy.
• Review flight disruption cases and help clients with necessary documentation.
• Escalate complex cases to supervisors or the legal team when needed.
• Ensure data entry and communication are GDPR-compliant.
• Keep up to date with AI and customer support tools we use to improve efficiency.
• Contribute to maintaining high customer satisfaction and a strong company reputation.

What You Bring:

• Excellent written English.
• Previous experience in customer support or a related role is an advantage.
• Strong communication, problem-solving, and organizational skills.
• Tech-savvy, comfortable using CRM and support platforms (e.g., Zendesk, Zoho, Intercom).
• Experience or interest in AI support tools (chatbots, automation) is an advantage.
• Positive attitude, empathy, and ability to work independently in a remote setting.

A strong competitive advantage will give you:

• Proficiency in other European languages and/or Ukrainian.
• Experience in LegalTech, TravelTech, or consumer-facing digital platforms. 

Who you are as a person:

• Result-oriented approach, with a proven ability to deliver fast and make a significant impact on business growth, demonstrate initiative, and manage multiple projects simultaneously.
• Exceptional problem-solving skills and creative thinking abilities.
• Independence: Ability to act as a universal player, capable of working independently without constant supervision.
• Speed: Result-oriented, with a focus on delivering fast and making an immediate impact.
• Attention to detail. 
• Devotion: Eager to make a significant impact on the product, with a willingness to go above and beyond to achieve his goals.
• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.
• Self-aware, honest, and able to take responsibility for mistakes while driving continuous improvement.

Why You’ll Love Working With Us:

• Remote-first culture with flexible start and end times. Your working hours will be easily registered in our time-tracking application, allowing you to adjust your working day according to your personal needs and capacities. 
• Paid Time Off & Public Holidays, because work-life balance matters.
• Annual pay review and performance-based bonuses.
• Professional Growth Opportunities – work on a global expansion and new market entry.
• Dynamic work and a chance to learn how to utilize your skills in an absolutely new way.
• Supportive Team Culture – Work with intelligent, passionate, and friendly colleagues who value collaboration.
• International Team - our colleagues are located in 13 countries around the globe.

Job Type: Indefinite-term Freelancing Contract / Service Agreement, FOP, or a B2B Contract. 

If you're ready to take on a high-impact role in a fast-growing company, apply now, and let's fight for airline passenger rights globally!

✈️ Join us and bring LegalTech & TravelTech innovation to the next level!✈️

*** If you would like to be the first to know about our new job openings, company business updates, new services, and rankings related to the airports, airlines, and aviation industry, please follow our LinkedIn company page and social media profiles.

Apply!: Send your CV and a short cover letter to tanya@airadvisor.com, subject line: Customer Support Supervisor - AI & Virtual Agent Experience – [Your Name].

✈️ Join AirAdvisor – Innovate, Lead, and Make an Impact, and work remotely from anywhere in the world✈️

About Us

✈️At AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. Whether it’s a delay, cancellation, missed connection, or an airline-related issue like overbooking. In June 2025, we introduced a new service for baggage claims related to lost, delayed, or destroyed luggage. We are present in the EU, the UK, and other international markets, with a focus on protecting the rights of air passengers globally. We have successfully processed over 580,000+ claims for clients from 221 countries, learning a 4.6-star rating from 30,000+ reviews. Currently operating in 21 languages, AirAdvisor is an ambitious and fast-growing startup with a clear vision for international expansion. We plan to reach 1 million claims by the end of 2026. ✈️

About The Role

We are committed to driving growth into new locations and are looking for a Claims Manager who is eager for professional growth, open to learning, and ready to join our innovative team.

What You Will Do:

• Submitting claims to airlines and ensuring high-quality processing.
• Communicating with clients and partners.
• Organizing feedback with airlines and customers.
• Coordinating with national aviation authorities to resolve complex cases.

Important: We are not a call center or a debt collection company – no cold calling!

What You Bring:

• Client interaction experience: Ability to engage with customers and partners.
• Attention to detail: Strong organizational skills and ability to meet deadlines.
• Personal qualities: Productivity, honesty, integrity, analytical thinking, and openness.
• Stress resistance: Ability to work in a dynamic environment, sometimes with overtime.
• International education is a plus.
• English proficiency: Fluency for effective communication.

A strong competitive advantage will give you:

• Proficiency in other European languages and/or Ukrainian.
• Experience in LegalTech, TravelTech, or consumer-facing digital platforms. 

Who you are as a person:

• Result-oriented approach, with a proven ability to deliver fast and make a significant impact on business growth, demonstrate initiative, and manage multiple projects simultaneously.
• Exceptional problem-solving skills and creative thinking abilities.
• Independence: Ability to act as a universal player, capable of working independently without constant supervision.
• Speed: Result-oriented, with a focus on delivering fast and making an immediate impact.
• Attention to detail. 
• Devotion: Eager to make a significant impact on the product, with a willingness to go above and beyond to achieve his goals.
• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.
• Self-aware, honest, and able to take responsibility for mistakes while driving continuous improvement.

Why You’ll Love Working With Us:

• Remote-first culture with flexible start and end times. Your working hours will be easily registered in our time-tracking application, allowing you to adjust your working day according to your personal needs and capacities. 
• Paid Time Off & Public Holidays, because work-life balance matters.
• Annual pay review and performance-based bonuses.
• Dynamic work and a chance to learn how to utilize your skills in an absolutely new way.
• Supportive Team Culture – Work with intelligent, passionate, and friendly colleagues who value collaboration.
• International Team - our colleagues are located in 16 countries around the globe.

Job Type: Indefinite-term Freelancing Contract / Service Agreement, FOP, or a B2B Contract. 

If you're ready to take on a high-impact role in a fast-growing company, apply now, and let's fight for airline passenger rights globally!

Our Recruitment Process:

• Application screening: If your profile aligns with our current business needs, our Talent Acquisition Manager will invite you to an HR interview.
• HR Interview: Before meeting with our recruiter, please conduct research on our company and the industry in which we operate, and be prepared to discuss your accomplishments. If you wish, you can send us your portfolio or presentation on your market research and/or achievements in advance of the interview so that we can better prepare for the conversation. 
• Reference check: Before we invite you to join our company, we will conduct a reference check with two of your previous managers and one of your senior colleagues with whom you have worked closely on your most important projects.

✈️ Join us and bring LegalTech & TravelTech innovation to the next level!✈️

*** If you would like to be the first to know about our new job openings, company business updates, new services, and rankings related to the airports, airlines, and aviation industry, please follow our LinkedIn company page and social media profiles.