Compensação e Reembolso por Voos Atrasados ou Cancelados da Iberia

Fui para o aeroporto e embarquei no aviao depois de uma hora de espera ja dentro do aviao foi quando nos avisaram que o voo foi cancelado por problemas tecnicos Dia 24/11... Cheguei ao destino final quase 24horas depois, Dia 26/11 quando deveria ter chegado Dia 25... Tendo com este cancelamento perdido uma reuniao de négocios que iria realizar ...

Após aterrarmos, houve algum problema com a porta do avião e ficamos retidos mais de 20min dentro do avião. Com filas em todo o lado, acabei por perder o voo Madrid - Opo

Cheguei só no dia seguinte as 14h. Não me foi fornecida qualquer explicação. Foi-me dado um voucher com alojamento, jantar e pequeno almoço e transfers. No entanto o alojamento era horrivel e a comida era pessima. (Madrid Airport Suites) Esta perturbação afectou-me no trabalho que teria em Nápoles visto esta viagem ser profissional. Relativamente ao trabalho fui prejudicado financeiramente visto ter chegado só no dia seguinte!

We had to catch a train instead, I want to reclaim the price of the train ticket (£234.90)

August 20, 2023 6AM Airline provided no assistance. Both passengers forced to purchase tickets for return flight in addition to tickets already purchased. Passengers forced to pay for lodging, meals, etc. Passengers has in possession a pre-paid ticket Was denied boarding because travel agent issued ticket with an extra city on it that the passenger had no intent to fly into. Passenger did NOT request this city nor desire to travel to the extra city but agent insisted adding it to the itinerary.

I received the info about the cancellation of IB 8950 on June 16 7 2022 ,for technical reasons, when at MXP Lounge via the Iberia Conecta system, evidence available. The flight was scheduled to land in Malaga at 21.30. I have been rescheduled on IB3866 leaving Madrid at 07.30 next morning. Downgrade from C to Y Provided hotel extremely far from Apt, food service extremely poor (I decided to go to a restaurant). The bus back to the Apt was before 05 am. I wrote o Iberia via their site asking a refund for both delay & dowgrade, and the reply was negative, mail available.

Our flight from BCN left at 8.40 Am instead of 7.15 Am Therefore I missed the connection to the Flight to NY . The ground staff spent 3 hours to try to find an alternative flight but they had to deal with iberia and American Airlines who were co partners on the flight

Flight had mechanical problem, pilot said was fixed 90 minutes later we departed. Hour into flight over Atlantic Ocean pilot says issue not fixed and turned around for emergency landing in Boston, departure city. No one from airline helped to rebook. We had to rebook on different airline on our own and lost money on hotel and ground transportation because of the very long delay to arrive at destination. We departed originally on Monday 6/26 but due to cancelled flight we arrived at final destination on Thursday 6/29. We lost two nights hotel, cheaper ground transportation and increased cost due to extra meals and costs incurred for 15 hour layover in Rome on new flight. The airline never helped despite attempts to rebook and when we landed on emergency back in Boston no personnel were available but a single person and she could not handle any requests from passengers. We missed sightseeing events as well as gymnastics training for a competition that my daughter was competing in. Our coach was also unable to join because of the huge cost to rebook the flight.

O voo deveria de chegar às 21 horas chegou no dia 7 de junho às 9horas da manhã

Our flight to Madrid was stalled between 3-4 hours due to mechanical issue. As soon as our plane landed in madrid, the plane to Jerez already left and customer service gave us a flight the following day.

After Delaying the flight several times, they made us get off the plane due to something being wrong with the plane. They told use a part or something was being brought to the plane. Then they canceled the flight more then 2 hrs later. I was supposed to Leave at 8:50 from JFK NYC to MAD Spain, then from MAD to TLV Israel, and now instead of leaving Monday and arriving at my final destination on Tuesday, they are saying my flight is Tuesday, and I arrive at Spain MAD at 8:25 am but wont be leaving from Spain MAD to Israel TLV until 5pm WEDNESDAY night. This is REDICULOUS! I have already spent my money on my hotel and wont be getting that back. My tickets cost $6,120.35 and that is not even including my stay.

Plane took over hour on runway to take off so we missed connecting flight

We were suppose to take off from JFK at 20:50. We did not take off until after 22:10

Todos os voos eram pela Iberia, o primeiro voo de do (OPO) Porto para Madrid(MAD) atrasou-se cerca de 1 hora, tendo em vista isso a conexão não foi feita nem nos informado que não iríamos conseguir

Voo deveria sair as 23.55 do dia 20 janeiro voo IB 6827 Foi remarcado para 03.00 am e saiu cerca das 03.20min de Madrid. Voo IB 6829 dia 21 janeiro 2023 Voltamos ao Brasil em voo de 6829.e nao 6827 como deveria. Na verdade o painel eletronico do aeroporto ( tenho fotos) nosso voo estava em preto, nada de infos atraso ou hora de partida somente o outro voo 03.00 a sao paulo voo 6929 estava aparecendo Nao nos foi proposto comida ou bebida, na verdade pedi quando soube do atraso ( Nao passavamos para o lado Departure assim soube do atraso, no check inn nao foi informado nada voltei para pedir comida e me foi negado pelo staff Iberia ao lado do Check in ( reclamacoes / passagens etc) foi dito que partia as 02.00 am assim nao tinhamos direito a nada. Na verdade ja estava no painel eletronico departure 03.00 am. Voo 6829 finalmente o nosso voo. Voo 6827 nao constava infos Na hora do check in nao foi dado informacoes sobre atraso Acesso ao Departure foi negado pelo sistema como partiamos somente as 03.00 e passavamos para dia 21 janeiro. O sistema nao lia o bording pass. .Ficamos das 9.30 ate 10.40 pm ate poder passar ao lado Departure /Gates com ajuda de servidores.do aeropprte e controle. Nesse periodo pedi comida e bebida p iberia e foi negado O sistema negava a passagem na "catraca" com codigo de barras , o leitor nao deixava cruzar ao outro lado para as Gates Chegamos ao Brasil as 10 am am e nao 7.05 Descemos do aviao as 10.15 Somos familia de 3 pessoas Houve + um atraso quando estavamos ja no aviao colocaram por engano um staff ( PAD passager available a desembarking da TAP) no lugar de passageiro , legal pago 100% Finalmente foi dado ao PAD da TAP um lugar reservado ao taff cadeiras na parede, finalmennte dormiu no chao vimos durante o voo. Obrigado

voo cancelado sem email e sem aviso da agencia da viagens

Further delays influence of other flights and poor re-bookings. Original arrival at MCI should have been Dec 30, 2022 9:34 pm. Actual arrival at MCI January 2, 1:00 am. Spent $610.33 in NYC on New Year's eve on hotel at JFK. Iberia was closed and didn't answer phone after stranding us there. We were able to find on Iberia employee at JFK airport who was rude and said we were not their problem. Fortunately, Jet Blue was gracious enough to rebook their let of tickets but they only have one flight a day. Airline did provide hotel and meals in Madrid night of Dec 30, 2022. We also had to pay for meals in New York city. We also had to pay for pick up at MCI airport to home of $80 because no one would pick us up at 2am in the morning and we do not expect that of friends or family. I was too exhausted to work the next day. We are ages 63 and 68. 3-4 day of airport travel was absolutely exhausting. I have traveled extensively on a variety of airlines and never had such an awful experience returning from Europe.

Em Guarulhos, o comandante da aeronave identificou sobrepeso na carga comercial que o avião estava a levar, e então a aeronave, que ainda não tinha decolado, voltou para a posição inicial para a descarga desta carga durante 2 horas e 30 minutos. Devido a este atraso perdi minha conexão em Madrid.

Må organização da companhia Iberia

Cancelaram o voo quando já estávamos a iniciar o embarque

O voo com destino ao Funchal, Madeira foi desviado para Tenerife, Canarias, onde desembarcaram todos os passageiros. A companhia aérea Ibéria nao forneceu nenhuma opcao de remarcacao do voo tendo em vista chegar ao destino final, pelo que fui forçada a comprar um voo Tenerife-Madeira.

Meu voo saiu do Rio de Janeiro já atrasado e chegou em Madrid para a escala pro Porto, só que como atrasou o primeiro voo e o tempo de troca de avião era de apenas 1 hora é claro que não deu tempo de pegar o segundo voo.

Com este cancelamento, tive que. Comprar. Um novo voo para regressar. A companhia aérea disse que teria de contactar a minha agência. Que não podiam fazer nada. Contactei a minha agência. Que me disse que como era greve, a total responsabilidade era da Ibéria. O facto de ter antecipado. A minha viagem não conseguiram-se dos meus assuntos dia 15 o. Que me de. Perder aos de. 5000€.

O voo de ligação porto madrid foi cancelado. Tinhamos outro voo de madrid cancun que não o podemos apanhar pois não chegamos a madrid. Ficamos sem as ferias no mexico que estavam marcadas

Flight was delayed and I feel that because of this, our luggage was lost.

flight was IB7465 departing on 14th Nov at 19:20 and could only leave on the following day in the morning. thanks!

I had to take a flight next day and I missed my internal flight in Brazil. I had to pay a hotel. and take a next day flight to Aracaju

Voo estava marcado para as 15h40. Voo foi atrasado devido atrasos avião noutros voos. Depois colocaram-nos noutro avião e juntaram 2 voos mas ainda ficou mais atrasado, com atraso superior a 4 horas face hora inicial prevista de partida

I arrived to the airport 2 hours before departure. At check in counter, they checked my luggage as normal. At the gate, there was no boarding agent 30 minutes prior departure. A gate agent finally showed up 15 minutes before departure. Then the gate agent gathered all the Mallorca passengers and informed us there is no plane coming. We must exit the gate area and go back to check in. They required us to pick up our checked luggage on the way out. They had us all queue at the check in desk at air europa, saying they will rebook us onto a flight air europa will take us. 1 hour later, they made us move to the Iberia desk and said Air Europa is no longer flying us. Whilst at the Iberia desk, there were no Iberia agents. It was airport staff helping us. The agents mainly spoke in Spanish and that was quite a challenge as they did not speak English. Luckily, another passenger in queue spoke both Spanish and English and translated for us. We stood in the queue for 4 hours because no Iberia help. We were given forms to fill out to get reimbursement for our flight and told us that there is no explanation why they were canceled. Then we were finally updated that a plane were to arrive at 2230 that night to fly us to PMI and arrive by 2345. We checked in again and luggage and went through security and then waited for our flight to arrive at 2230. A long annoying day where nobody - including the airport staff, where they were not informed, could not tell us passengers why it was canceled or why no airplane. It was the worst experience Iberia could have delivered as they had no representation.

Primeiro foi dito que o voo estava atrasado e passado uma hora da hora de embarque disseram que o voo tinha sido cancelado. Deram bilhete para novo voo que saiu passado 8 horas. Ao chegar a Madrid não deram voo de ligação nesse dia, tendo que aguardar pelo dia seguinte onde nos deram um voo às 11:25 da manhã (deram hotel e um saco com meia dúzia de coisas para comer, mas sem a bagagem). Cheguei a Lisboa 16 horas e meia depois do inicialmente previsto (chegada inicialmente prevista a Lisboa no bilhete 20:05 de dia 24 Outubro, chegada efetiva a Lisboa dia 25 de Outubro às 12h30. Com estes atrasos perdi meio dia de trabalho.

On September 17, 2022, my son Alex had a flight back to the United States from Coruña with a connection in Madrid to return to his country (USA); the flight was purchased from American Airlines (AA8569 and AA 8835). This young American citizen with special needs forgot his passport on the plane; Iberia employees did not help him pick him up, they told him that they did not speak English and forced him to file a complaint for a passport that was not lost, as a result he lost his connecting flight, they forced him to pay a supplement to give him a new ticket which was later returned and they refused to speak to him in English, which is the language he knows. As a consequence, he got lost at the Barajas airport. Carmen, a customer service employee, hung up the phone on the family that was calling from the US asking for help, the next day after going through a desperate situation; An Iberia employee who refused to pick up my son's phone and speak to me in Spanish agreed to do so and was able to hand him over to a security guard, finally putting him on a flight to the US. American Airlines did not want to take responsibility in the matter arguing that Iberia was responsible, but the ticket had been purchased from them and AA used Iberia for the flight without giving us a choice, when the ticket is purchased in the option for "passenger with special needs". We asked Iberia for help before the trip and the agent asked me what was autism and age; She told me that they did not have help for adults with his condition and that when he arrived he should go to the Iberia desk and ask for help in English, which turned out to be false; on the Iberia page there is no choice and the link to fill out the application requesting help leads to a "bad gateway" My son was in serious danger and received no help from any of the airlines involved in the incident, which, due to the family's claims, have not taken any action to alleviate the consequences or compensate this passenger. This is undoubtedly a flagrant violation of the federal ADA laws that Iberia operating in the USA is obliged to comply with; AA has also violated the law by allowing and not supervising that the airlines they use comply with the laws in force in my country. I hope that the strongest measures are taken against these violations that literally endanger the lives of passengers in the same condition as my son.

Cheguei ao meu destino 24 horas depois (Porque adquiri outra passagem) A companhia estava a dar estadia e alternativa de voo, no entanto a alternativa era para 3 dias depois, uma vez que tinha reuniões importantes agendadas, tratamos nós de ir para um hotel e compramos outra passagem para o dia seguinte, com outra companhia. Gastei 190€ na dormida nessa noite, 180 em pequenos almoços e almoços no dia seguinte e mais 304,42 da viagem no dia seguinte pela Iberia para o Porto

From the beginning, I flew with my two sons 15 years old and 12 years old and my mother 73 years old from Bucharest to Madrid. An Nice (France) we had one stop. At the time when we waited for the announcement about the exact gate, they were telling us that the flight was cancelled. From that moment, we could not find a person to advice us, to manage with the other details (hotel to sleep, food, get another reservation). The agency (Lucky2go) where we bought the tickets did not answer to any e-mails. I tried from 6pm until 10pm to find a solution, to find assistance from the agency or Iberia. I did not find any phone number from the agency , so I sent a lot of e-mails to them and hope that finally they will answer. In the airport wos nobody from Iberia Company and every nobody answer to the phone number I called. I understood that weather was the problem and there were not other possibilities to fly that night, but we were 4 of us with no assistance, far away from home without knowing the language and the city. Finally, some people from Avia Department directed us to sleep on a hotel (even they were not payed to help us). Next day we came again at the airport when I knew there will be another flight to Madrid. I pressed the lady from the check in to help us and finally she gave me a call number of Iberia. The lady from call center reserved for us another flight for 7 the next day (it was for 7am, but I did not understand). She said she could not give me the details because the agency is the intermediator. So, I waited for the details, trying to calm myself and the members of the family with the hope that everything will go in the right direction. My mother was not feeling well after so many hours in the airport. We paid another night to another hotel and spend our money on food. They sent me at 1:43am that cannot access my old flight details (the cancellated flight) because I, myself, contacted the Iberia Company. The agency Lucky2go recommended me to keep the contact with Iberia. At 7am I called Iberia again. They said that we have just lost the flight and we need to pay for another one. I explained that it was not my fault, my problem, if they do not communicate well with the agency and we need to go from Nice to Madrid. Without flight details nobody would talk with us at the airport. I accepted to pay if needed for another reservation and I said I will be asking for emotional compensations. So, the next reservation was made at 7 pm that day - 1th of October (after 48 hours than the cancelled flight). We did not pay for the last reservation. Everything was going very well after that. So, the only care the Iberia Airline did, it was the reservation of the flight. I and my family want to get compensations for one night of the hotel (4 people), food, and emotional distress. Thank you!