Air France: Reembolso por atraso ou cancelamento

My entire booking was canceled because Air France flight was delayed and I was told that I would not make the connection flight while I was on my way to airport on the same day of travel. I was then rebooted for the next day flight which was 24 hours later than my original.

My flight was delayed in Dublin so therefore I missed my connecting flight in Paris. I had to stay overnight in Paris to get another flight the next morning to Rome

Devido a um atraso de cerca de duas horas no primeiro voo (Lisboa - Paris), perdemos o voo de Paris para Heraklion. Só pudemos chegar ao destino no dia seguinte.

Our first flight was delayed and we missed our connecting flight to JHB / only arrived back home a day later

Our itinerary was supposed to be RDU 6:05pm July 23 -> CDG 8:10am, connecting to CDG 10:25am -> MAN 10:55am (next day arrival, July 24) The RDU to CDG flight was delayed by 3h25m which would have made our connection impossible Eventually we were rebooked to a new route RDU-JFK->MAN and arrived at 3:45pm - 4h50m later than intended

We were offered other flight after 24 hours. Also not offered lounge or hotel at airport. Spent more than 24 hours at airport like hell.

My father connecting flight has been cancelled. The connection was supposed to be 1h15 min. The next flight they book me was for 7h 15 after I arrive at CDG. when board that flight it has some technical issue and we spend an hour before takiinf off. My father did a total of 10 hours at Charles de Gaulles. They did not offer him food for a 72 old person.

Rhey said there is a hole in the airplne motor.

Airline claimed there was a leak in the fuel chamber about an hour before scheduled take off. We were boarded saying it would only take an hour or two to fix it. After deplaning and over five hours after scheduled departure, they said the flight was cancelled. Had to take an alternative flight with connections the next day.

Both flights were cancelled, as they were connecting - Copenhagen to Paris, then Paris to Bordeaux

The flight has been canceled due to an unforeseen change to the flight schedule.

Increased number of layovers More delayed flight

1st segment (BLR - CDG) got delayed and hence missed connection. Reached final destination (IAD) more than 4 hours late. AF had told us that the first segment was delayed due to technical reasons on the incoming flight. I reached IAD past 7p EST. I had a 4 hour drive back home. I finally goto home at 3.30a in the morning. The 7.5 hours layover at CDG and the extreme delay caused exhaution and fatigue with my 2 young boys. I had filled in the AF form for compensation. They promised to refund EUR 33, I spent on lunch at CDG - nothing more. I also had paid for booking seats on the original flights which were not honored in the rebooking.

WAS SUPPOSED TO LEAVE ATL AT 8:05PM, DID NOT LEAVE UNTIL 12:20AM. THE AIRLINE GAVE NO REASON FOR THE DELAY. I HAD TO BE REBOOKED ON A DIFFERENT AIRLINE. I END UP NOT MAKING IT TO WORK BECAUSE OF THE DELAY.

We were delayed leaving Milan and then sat on the runway for 20 min upon arrival in Paris. This caused us to miss our connection. We were rebooked for later in the day and arrived to JFK later than anticipated.

We received notice of cancellation on the evening of August 4 for an early morning August 5 flight to Paris on Air Frances connecting to Chicago. Due into Paris the afternoon of August 5. We were reassigned to a KLM flight leaving Bordeaux the morning of the 6th to Amsterdam connecting to Chicago arriving at 2:30 on the 6th.

Multi city trip from Warsaw to Paris to Wroclaw (via Amsterdam). First flight was cancelled. New flight was proposed but not satisfactory so I cancelled the whole trip and requested a refund.

My Johannesburg to Paris flight had to make an emergency stop over at Abidjan Airport to refuel as it was running low on fuel which led to me missing my 7:30 connecting flight to Heathrow

My name is sethumadhavan VK and I had a long trip starting from Coimbatore all the way to Ottawa my first connecting flight was from Coimbatore to Chennai at 10 pm on the flight was operated by indigo and the flight number was AF3792, when I approached the counter they told me I m not listed in the passenger list. I had the ticket and everything .. I showed them and they still said they couldn’t find my name .. I then had to book another ticket for the same flight and pay extra for baggage as it was a connecting flight towards Ottawa and I had large luggages.. the amount of stress I encountered is unimaginable when you are 60 years old and travelling all alone for the first time to a country on the other side of the planet .. please let me know how do I apply for compensation I have all the tickets and proofs available

Ticket sold as Delta codeshare for flights operated by AirFrance (AF995 from JNB to CDG on Jul 1, followed by AF14 CDG to JFK on Jul 2). Boarded on AF995 in JNB, pushed back and then returned to gate; announcement said they were working on mechanical issues. Flight attendants said it had something to do with air conditioning. After two hours at gate, they announced flight was cancelled, no other details in announcement. After deboarding and going back through passport control, I got an automated email that AirFrance had rebooked me onto Kenya Airways for the next day; I flew those flights. Ultimately arrived at JFK approx. 17 hours late. I filed a claim directly with AirFrance, and they paid for Uber expenses but denied EU261 compensation because the journey did not start or end in the EU.

I arrived at Manchester airport around 3:30am, and did the necessary including re weighing my bags so that I avoid disruptions during check in. I took at least an hour to do so I checked in around 4:30- 4:45am (I'm sorry I'm lacking in accuracy I'm giving an estimation. I then proceeded to security, I knew that on my ticket it said gates open at 5:35 and closed 5:50 if I'm not mistaken. By 5:15 I requested the officers if they could check two of my carry-on bags at the same time as I was running short on time they proceeded to tell me that they need to go in order of the bags and cant overtake the other passengers bags- keep in mind there was a lot of delay only one person was doing the checking of the bags so you could only imagine the time taken on each bag- despite my efforts to stress the fact that I'm going to be late to board the plane to the officers they proceeded to ignore my concerns and told me word for word that "I should be fine". When they finished checking my bags at this point it was already past 5;35 and even though they took me through a supposed shortcut I had the assumption they would walk me to the gate and proceed to explain the situation to the individuals at the gate- the gate was as well really far, and I had really heavy luggage trying to run towards the gate. When I got to the gate there was 1 lady and 2 men, the lady was awfully rude and didn't even show a hint of sympathy and maybe I'm not entitled to it but its human decency and is what I'd expect from customer service. Being that she was already aware I was late she could've relayed it better and could have handled that situation way better than she did as I was already distressed as is. They proceeded to escort me towards the arrivals part of the airport , whole time we were walking (which was a very long distance) no one offered to at least help me with my bags they rushed me to get to the other side thinking they were going to assist me to get a new flight maybe , however when we got there , I handed the officer my brp then they told me to get my bags and pointed towards where I should exit from. They kept on asking me how I booked my flight and they said that I should just call my travel agency and have them book me another flight - despite seeing that i was upset and in tears no one really checked to see if I was okay but rather proceeded to leave me alone. I then began calling my Parents from back home trying to find solutions at this point its 9am- which is 3 hours after the departure of R3IRLI , I then proceeded to find the nearest accommodation to the airport as my parents had hoped that I would catch the next flight in the morning in which was successful by end of day. So I arrived to my final destination the next day at 11pm. It was a really long and exhausting day I paid for my own accommodation , the transport there and back , this incident inconvenienced me greatly because I spent money unnecessarily especially being an international student there is so many other costs, expensive ones that our parents come across which are usually planned for accordingly so this incident caused a greater inconvenience to my parents as well as myself.

My journey was from Dublin to Mexico with a connecting flight/layover in Atlanta. My first flight from Dublin to Atlanta was first delayed by 2 hours, and then delayed by another few hours. This meant I missed my connecting flight from Atlanta to Mexico and had to stay in Atlanta for a night. I was 12+ hours delayed arriving in Mexico

I was supposed to be back to New York on the 19th since I own a hair salon I had an appointment on the 20th but all of that was cancelled because the flight was cancelled

We missed our connection to Budapest in CDG because our Dublin to CDG flight was late. This resulted in an overnight stay in Paris which was paid for by Air France. We did not arrive in Budapest until 11am the following morning, when we were due to land at around 11pm the previous night with accommodation booked.

I was at the Düsseldorf International Airport to fly to San Francisco today, 28.07.23 to fly at 10:35 am to Atlanta and from Atlanta to San Francisco (arrival at 20:03 pm on 28.07.23) and was surprised to see from travel board that the flight was canceled and we have to queue up to find out what was going on. They have given me another flight booking for the following day. I was scheduled to be picked up by a friend at this time and the change of schedule has disrupted his plans.

I was downgraded from business class to premium economy. I was pretty disappointed by this and no refund has been done so far or any other compensation offered or no contact from the airline despite being a frequent traveler on business/first class. A quick resolution on this number will highly be appreciated.

Time to go to gate from arrival caused missed connection. Airline rebooked on flight 6 hours later. Arrived at final destination 9 pm

Flight AF1195 arrived late at CDG and we missed flight AF470. Air France booked us at Air Mauritius MK15 flight and we arrived almost a day late.

Meu itinerário completo era, no dia 21/JULHO/2022: Toulouse (TLS) saída às 19:25 > Paris (CDG) chagada às 20:40, no voo AF7525; e depois de 3h de espera, pegaria o voo AF0454 de Paris (CDG) às 23:40 > São Paulo (GRU) chegada às 6:30 (do dia 22/JULHO/2022). CHECK-IN No dia 20/JULHO/2022 às 17:25 recebi um e-mail da Air France indicando para efetuar o check-in antecipado. Algumas horas depois o fiz, porém apenas consegui assento para o voo de TLS>CDG (AF7525), pois o segundo voo de CDG>GRU (AF0454) indicou para meu assento: "STB". Conclui que eu deveria passar no balcão de check-in de qualquer forma, mesmo não tendo bagagem para despachar. VOO AF7525 TLS>CDG : PRIMEIRO ATRASO Chegando no aeroporto de Toulouse, um funcionário simpático da Air France no balcão de check-in comunicou que o voo AF7525 estava com 1 hora de atraso e que em Paris eu deveria novamente procurar algum funcionário da Air France para eles me indicarem o assento do voo AF0454. Com uma hora a menos na conexão e ainda sem assento para o próximo voo, fiquei nervosa e fui uma das primeiras passageiras a sair da aeronave ao chegarmos em Paris e andar apressadamente para o portão de embarque K49, de onde sairia o próximo voo, para aguardar algum funcionário da Air France. VOO AF0454 CDG>GRU : OVERBOOK Cerca de 1 hora antes do embarque (22:30), dois funcionários da Air France chegaram ao portão K49 e se puseram a arrumar apressadamente a fila e painel de informações para o embarque, evitando o olhar dos passageiros. Eu aguardei pacientemente na frente do balcão de atendimento que fica no portão de embarque. Eu era a primeira de uma fila de umas 15 ou 20 pessoas, que logo se misturou com a fila para o embarque. Tinha muita gente, eu e os outros passageiros atrás de mim percebemos que eles começariam o embarque sem nos informar os assentos e só nesse momento entendemos que se tratava de um overbook e aparentemente os funcionários não estavam preocupados em nos ajudar. Assim, eu, junto com outras pessoas sem assento começamos a tentar chamar os funcionários - que pareciam alheios ao caos que se formava - em busca de qualquer auxílio ou orientação. Logo atrás de mim havia uma mãe que viajava com o marido e dois filhos, que ficou muito nervosa e gritou com os funcionários. Estes por sua vez só respondiam que "não sabiam de nada" e "não poderiam fazer nada por nós". Mas se eles não podiam, quem poderia? Enfim, o embarque começou e outra funcionária da Air France chegou na cena. A mãe atrás de mim chegou a invadir a área dentro da fila e gritar com ela, mas a funcionária se posicionou firmemente dizendo que não queria que fosse violenta com ela e a passageira recuou. Finalmente essa funcionária foi a única que nos orientou, dizendo para quem não tivesse assento acompanhá-la para outro balcão de atendimento da Air France, ao lado do portão K45. Eu e a multidão de 20 pessoas a seguimos muito ansiosos, de muito perto. Chegando lá, ela explicou que passageiros que já tivessem outros acompanhantes no voo com assentos confirmados teriam preferência, em seguida destes, pessoas com filhos. Ou seja, eu fui para o final da fila. Quando chegou minha vez, a funcionária da Air France disse que eu ainda não tinha um assento liberado e que eu deveria aguardar até entre 10 a 5 minutos antes do voo sair para saber se eu iria conseguir embarcar. Mais ansiedade e estresse nos minutos que seguiram. Só restavam dois passageiros sem assento, quando finalmente sinalizaram que eu poderia embarcar, no assento 28K. Corri de volta para o portão e entrei na aeronave. VOO AF0454 CDG>GRU : PRIMEIRA TENTATIVA ÀS 23:40 O voo estava cheio e eu muito cansada, estressada e com fome. Decolamos normalmente e em menos de 1 hora já pude sentir o cheiro do jantar sendo servido na primeira classe. Aguardei ansiosamente até que às 00:50 (22/JULHO/2022) fizeram um anúncio muito fora do comum de quem estávamos voltando à Paris. Não explicaram o porquê. Pela TV que mostra o trajeto do voo, vi que já estávamos sobrevoando o mar e levaríamos ainda 45 minutos para chegar de volta a CDG. Para mim, o pior foi ter ficado sem jantar, pois eles encerraram esse serviço para a classe econômica quando decidiram voltar. Eu, idosos e pais com crianças ficamos sem comer. Minutos depois anunciaram que estávamos voltando por problemas mecânicos, que todos seríamos encaminhados para um hotel e o novo voo seria apenas às 10:30 (notam que o atraso seria de 10 horas e 50 minutos). A volta foi bastante tensa. Logo antes de pousar comunicaram que em uma saída de emergência, os passageiros deveriam deixar seus pertences no avião. É um procedimento padrão, mas não somos lembrados disso antes de todo pouso. Pousamos com turbulência e tivemos a impressão do avião inclinar demais para um dos lados. Já em solo, pelas janelas do avião pudemos ver muitas luzes de ambulâncias e caminhões de bombeiro que nos esperavam. Só depois de estar fora de perigo que fiquei com medo, pois não tive a impressão de que era algum problema mecânico tão grave ou que o pouso poderia ter sido tão arriscado. Na saída vi uma passageira passando mal de pânico já fora da aeronave. NOITE NO CHÃO DO AEROPORTO Já eram 2:00 (22/JULHO/2022) quando eu e todos os passageiros entramos novamente no aeroporto de Paris. Lentamente saímos da área de embarque e nos dirigimos para a área de check-in, onde formou-se uma longa fila, por ordem de chegada. Já eram quase 2:30. Pessoas da primeira classe que saíram primeiro da aeronave, já estavam sendo atendidas para irem para um quarto de hotel. Também algumas pessoas com filhos foram prontamente atendidas. Às 2:57 uma funcionária da Air France anunciou pelo autofalante que acabaram os quartos de hotel, que quem quisesse achar um hotel sozinho, depois poderia mandar a conta para a companhia aérea e que os passageiros deveriam estar de volta no aeroporto às 8:00 para pegar os novos cartões de embarque para o voo às 10:30. Caos novamente. Vi que alguns passageiros gravaram o anúncio. Por minha sorte e observação, vi que estavam distribuindo caixas azuis e água. Já eram mais de 3:00 e as minhas opções não eram boas, pior ainda a orientação e boa vontade em ajudar dos funcionários da Air France. Peguei uma caixa azul e no chão do aeroporto, ao lado do balcão de check-in, comi bolachas e um taboule enlatado muito ruim. Quando terminei a multidão tinha se dispersado e não vi para onde foram - mais tarde descobri por meio de outros passageiros que fizeram um "abrigo" improvisado com macas em algum lugar do aeroporto que eu não vi e do qual não fui avisada por nenhum funcionário da Air France. Depois de comer enquanto observava as movimentações na frente do check-in, fui até um funcionário da Air France em busca de informação sobre o que eu deveria fazer e ele, muito grosseiramente, me respondeu que eu poderia entrar novamente na área de embarque. Foi o que fiz. Lá não havia nenhuma loja aberta onde eu pudesse comprar o que comer, então achei uma poltrona e aguardei, com muito frio, por volta de 4 horas. Um pouco antes das 8:00 fui no mesmo balcão de atendimento da Air France perto do portão K45, onde novamente fui atendida com grosseria, para pegar o novo cartão de embarque e me dirigi novamente ao portão K49, onde aguardei por mais 2 horas. VOO AF0454 CDG>GRU : DIA 22/JULHO/2022 ÀS 10:30, MAIS ATRASO Embarcamos normalmente. Eu tinha muita fome, cansaço, frio. Só queria voltar pra casa. Os assentos eram os mesmos, porém o voo estava mais vazio. Ficamos 1 hora esperando para sair, já dentro da aeronave. Algum tempo depois do horário de partida anunciaram que o motivo do atraso era porque estavam procurando a mala de um passageiro. Enfim, decolamos por volta de 11:30 do dia 22/JULHO/2022, somando um atraso total de quase 12 horas.

Our flight departing from Marseille was delayed for reasons not given to us, but there were no severe weather incidents, the flight departed over an hour late. When we arrived to Paris, there was a delay in connecting the bridge to the airplane since it seemed the fly bridge at the gate we arrived was not operating properly, but at that point we were already too late to make our connection flight. We missed our connecting flight to copenhaguen and had to sleep in Paris and take a flight next morning. We arrived at our destination around 10 hours later than expected. It was me and my family (wife, and 2 smalls kids) making it 4 tickets total that I am asking for compensation.

There were no flights to USA because earlier flights were cancelled because of Canadian fires and severe weather.

There were no flights to the USA because of Canadian fires and weather. Flights of the day before being cancelled caused my flight to also be cancelled and no other flights had available seats.

The original flight out of CDG was cancelled (AF7300 on July 22). They rebooked us onto a flight that departed 6 hours later. Upon arriving at the airport in Montreal, I was informed that the YUL-CDG flight was over two hours late as well. There was no reason provided for the delay out of Montreal or for the cancellation out of Paris. Instead of arriving in Nice at 9:20am, I arrived at 15:30, which caused me to miss an event I had purchased tickets for. As well, the person picking me up was no longer available, so i incurred an additional €95 in taxi fees. The airline offered a €15 meal voucher after I went to the AF service counter in CDG to see if there was anything they could do to help.