Aegean Airlines complaints: comments, page 2
219 comments
Panagiotis G
Verified | Mar 3, 2026
Athens-Rome
Economy
My luggage wasn't lost, it was damaged, but I still need a compensation for that (there is no option to file a report for a damaged luggage, that's why I am doing it through here for a lost one)! It was a new big (32Kg) suitcase and now it's useless because the wheel is broken and it can't roll anymore!
- Athens-Rome
- Economy
Anna P
Verified | Mar 3, 2026Ioannina-Larnaca
Economy
WHEN ARRIVED TO LARNACA AIRPORT AND TOOK MY LOCKAGE NOTICED THAT WAS BROKEN. CLAIM THE FACT TO AEGEAN COMPLAINS OFFICER WHO TOOK PHOTOS
- Ioannina-Larnaca
- Economy
Marina F
Verified | Jan 29, 2026Larnaca-Bucharest
Economy
Came to my sisters funeral for 2 days a found myself without clothes & toiletries. Was told it would be delivered the next day but I am still waiting!
- Larnaca-Bucharest
- Economy
Steph C
Verified | Jan 28, 2026Athens-New York
Economy
There was a whole series of events that went wrong with SAS in their handling of our stroller. First of all, the stroller did not get loaded on our flight from CPH to JFK - it was left behind in CPH. As a result we filed a claim to identify missing luggage. Following the tracking of our claim closely, we saw that one part of the stroller was sent to JFK on a flight from CPH to Iceland to JFK on 12/26, arriving in JFK on 12/27. The second part of the stroller was sent to JFK on a direct flight on 12/27. We received both parts of the stroller on 12/28 (three days later) and the stroller was completely destroyed. Unusable. Unsafe. Destroyed. Without the stroller we had to spend 12 days in NYC in freezing temperatures with an infant and a 3 year old, carrying our 3 year old in our arms and our baby in a carrier. We were not able to go to any of the museums we had booked. We had to basically stay indoors throughout our trip. SAS were very poor in their communication with us. Telephones unanswered, and everything handled through an automatic email system with very badly trained AI, that kept referring to our broken stroller as a luggage item. Right now, we are back home, and of course, we don't have a stroller for our two children. It's been a month of not having a stroller, and our activities have had to be limited.
- Athens-New York
- Economy
Ilias V
Verified | Jan 14, 2026Athens-Schonefeld
Economy
Problems at airport
Due to a technical issue at the Athens airport El. Venizelos on Sunday 04.01.2026, my flight was canceled. We were informed only after waiting at the airport for at least two more hours after boarding was expected. Next available flight was on Wednesday (3 days after and costed 400€). I payed for another flight planned for Sunday 11.01. (has been attached). I have applied for a refund of my canceled flight which I have already received. Confirmation of refund attached.- Athens-Schonefeld
- Economy
Anonymous member
Verified | Dec 25, 2025Brussels-Athens
Economy
Havaalanına kadar gıdıp rezılık yaşadım resmen
To the Aegean Airlines Customer Service Team, I am writing to formally lodge a complaint following a denied boarding on flight A3621 from Brussels (BRU) today, December 25th, 2025. Upon arrival at the check-in counter, I was informed that the flight was overbooked. Despite my presence at the airport, I was not allowed to board and was not issued a boarding pass. The staff displayed a sign (photograph attached) promising compensation for passengers who could not fly. According to your company’s policy and EU Regulation (EC) No 261/2004, I am entitled to: 1. A fixed compensation of €400. 2. A free ticket (complimentary voucher) for any future flight on the Aegean network, as promised on your official display. 3. Re-routing or a full refund. Passenger Name: OZ CENNET Booking Reference (PNR): 74F37C I expect a prompt response regarding the payment of my compensation and the issuance of my free ticket. Best regards, OZ CENNETOverall
Koltuk yok
- Brussels-Athens
- Economy
Anonymous member
Verified | Dec 22, 2025Lisbon-Athens
Economy
Terrible service in general.
17:10 was the departure time, myself and two other passengers were denied entrance at 17:00 with the explanation being that the door closes 20 minutes before departure. In our tickets the boarding time was 16:40. So that lives as with 10 minutes for all the passengers to board. With no announcement before hand, and with the board signing "go to the gate" which gate we were searching about 30 minutes. I don't see any respect to the passengers who pay the aegean airline neither for themselves nor their time and money.- Lisbon-Athens
- Economy
- Loss: €290
- Desired solution
Ranin E
Verified | Dec 11, 2025Frankfurt-Tel-aviv
Economy
Verspätung und lange Wartezeit
Dear Sir or Madam, I am writing to submit a claim for compensation under EU Regulation 261/2004 regarding the disruption to the following flight: Our trip on 24 November 2025 from Frankfurt to Athens to Tel Aviv (Aegean Airlines, booking code 7HK5SW, flight numbers A3 831 and A3 926) was significantly disrupted due to substantial delays. The first flight was delayed by approximately one hour, resulting in us missing our scheduled connecting flight to Tel Aviv. Consequently, we arrived at our final destination 6 hours and 45 minutes later than planned. We were rebooked onto a later replacement flight, ultimately arriving in Tel Aviv at 00:55 instead of the originally scheduled time of 18:10. The total delay amounted to nearly seven hours. Under EU Regulation 261/2004, passengers are entitled to compensation of €600 per person for an arrival delay of more than three hours on a route of more than 3,500 km. These conditions clearly apply in our case. I therefore kindly request that the corresponding amount be transferred to the following bank account within 14 days: Name: Ranin Einuz IBAN: DE82 6945 0065 1151 6939 92 BIC: SOLADES1VSS Thank you
- Frankfurt-Tel-aviv
- Economy
- Loss: €650
- Desired solution
Dyar M
Verified | Dec 11, 2025Erbil-Helsinki
Economy
Mulla kadonneet tavara ovat iPad Air 11 three years old, and one small Coffe machine brand is DeLonghi Dedica expressing machine. And one laptop Lenovo vire i5 512gb näytä 14 And 2 kilo Mountain honey 🍯. And 2 hajuvedet merkki tomford Coffe rose 100ml And one witer jacket Xanda brandi 3 4 years old
- Erbil-Helsinki
- Economy
Ζαφειρώ Γ
Verified | Dec 11, 2025Barcelona-Thessaloniki
Economy
Αξιότιμοι κύριοι, Ονομάζομαι Ζαφειρώ Γκιάλη και είμαι επιβάτης της πτήσης A3 561 της Aegean Airlines στις 09/12, από Barcelona (BCN – El Prat) προς Thessaloniki (SKG). Θα ήθελα να υποβάλω επίσημη καταγγελία και αίτημα αποζημίωσης βάσει του Κανονισμού ΕΚ 261/2004, λόγω αθέμιτης άρνησης επιβίβασης χωρίς δική μου υπαιτιότητα. Μετά το check-in της αποσκευής μου, κατευθύνθηκα απευθείας στην πύλη Β48. Δεν ακούστηκε το όνομά μου από τα μεγάφωνα και προσήλθα κανονικά για την ταυτοποίηση, παραδίδοντας την ταυτότητά μου.
Οι υπάλληλοι επίγειας εξυπηρέτησης μου ανέφεραν ότι “κάτι έχει συμβεί αλλά προσπαθούν να το λύσουν” και ότι θα προχωρούσαμε σύντομα στην επιβίβαση. Ωστόσο, όταν εγώ και ακόμη τρεις επιβάτες κατευθυνθήκαμε προς το αεροσκάφος, διαπιστώσαμε ότι η πόρτα είχε ήδη κλείσει. Παρευρισκόταν ramp agent η οποία φώναζε στο προσωπικό του handling, και η μόνη απάντηση που λάβαμε ήταν:
“I’m so sorry, but there was a miscommunication and you can’t board.” Επιβεβαιώνεται ότι: * Είχα περάσει επιτυχώς τον έλεγχο ασφαλείας, * Βρισκόμουν έγκαιρα και κανονικά στην πύλη επιβίβασης, * Η μη επιβίβασή μου οφείλεται αποκλειστικά σε εσωτερική κακή συνεννόηση μεταξύ ramp agent και ground handling. Να σημειωθεί πως παρόντες μάρτυρες στο περιστατικό είναι οι τρεις κύριοι επίσης που δεν επιβίβασε η εταιρία λόγω misscommunication. Προσωπικά γνωρίζω άπταιστα ισπανικά και ρώτησα για αργεί η ταυτοποίηση μας στο σύστημα της πύλης ενώ έχω παραδώσει τη βαλίτσα μου και απάντηση δεν πήρα. Παρακαλώ πολύ σημειώστε ότι εξαιτίας της μη επιβίβασης μου πλήρωσα 203 ευρώ έξοδα για νέο εισιτήριο και δεν πήρα καμία βοήθεια από υο τηλεφωνικό σας κέντρο.
- Barcelona-Thessaloniki
- Economy
Artur G
Verified | Dec 8, 2025Bucharest-Yerevan
Economy
Successful claim
Influence by other flights
Hello, please help me save money and time. My flight number is A3963 from Bucharest to Athens was delayed by 1 hour and I can't catch my next flight number is A3898 from Athens to Yerevan and I had to stay at the Athens airport all night. I can't sleep and change my ticket. From Athens to Doha, from Doha to Yerevan and fly for more than 9 hours. Before arriving at the Doha airport, the security guards say that I can't fly unless I throw my purchases in the trash. Alcoholic beverages. I came from Bucharest duty free. I will send you photos and tickets. I hope you can help me. I have a disability and I can't sleep.- Bucharest-Yerevan
- Economy
- Successful claim
Louise Maree K
Verified | Dec 5, 2025Rhodos-Bucharest
Economy
Technical problems
It was the only flight that was cancelled due to bad weather, the other flight from Rhodes to Thessaloniki left at the same time, ours tried to land 3 times apparently when it returned to Athens the next boarding passenger on the 7pm flight to Rhodes we’re told it was a mechanical issue and were delayed 1 hour but that delayed 7pm flight and the 8.40pm arrived into Rhodes. We were then reschedule for 12 .40am to Athens, we missed a night in Bucharest and our accomodation that was paid for. The reason for bad weather is a lie and we had to wait 9 hours at the airport. I would like a refund for the inconvenience the airline caused me.- Rhodos-Bucharest
- Economy
Hamlet K
Verified | Dec 4, 2025London-Yerevan
Economy
No reason given
They provided only 18 EUR voucher for food and nothing more. I can't attach it because I redeemed it- London-Yerevan
- Economy
Spyridon K
Verified | Nov 29, 2025Heraklion-Athens
Economy
2 hours delay, no sufficient and honest explanation
2 hours delay for a 35' flight They blame the work on the Athens airport but they could have used more planes during the day so that the delays would not accumulate.Overall
- 2 hours delay without warning
- Heraklion-Athens
- Economy
- Loss: €37.3
- Desired solution
Semeli C
Verified | Nov 22, 2025Geneva-Larnaca
Economy
We were not even informed that there was a delay and when I asked the flight attendant whether we would land in time she reassured me that we would. No help whatsoever from the airline even though I am a holder of a diplomatic passport, no assistance and no information shared on where to go. Unattended security tills and a completely unacceptable and unprofessional service.
- Geneva-Larnaca
- Economy
Adelina A
Verified | Nov 12, 2025Heraklion-Athens
Economy
Αξιότιμοι κύριοι, Με την παρούσα επιστολή θα ήθελα να υποβάλω επίσημο αίτημα αποζημίωσης για την άρνηση επιβίβασής μου σε πτήση της εταιρείας σας, παρά το γεγονός ότι είχα έγκυρο εισιτήριο αγορασμένο εκ των προτέρων. Συγκεκριμένα, είχα προγραμματισμένη πτήση επιστροφής , GQ 217, από Ηράκλειο προς Αθήνα στις 7/11/2025. Περίπου 8 ώρες πριν την αναχώρηση, προσπάθησα να πραγματοποιήσω online check-in, αλλά το σύστημα δεν μου το επέτρεπε. Επικοινώνησα αμέσως τηλεφωνικά με το τμήμα εξυπηρέτησης πελατών σας, όπου ενημερώθηκα ότι το check-in θα πρέπει να γίνει στο αεροδρόμιο, διότι «οι διαθέσιμες θέσεις για online check-in έχουν εξαντληθεί». Παρότι εξέφρασα τις αμφιβολίες μου, η υπάλληλος με διαβεβαίωσε ότι θα μπορέσω να επιβιβαστώ κανονικά και ότι δεν υπάρχει καμία περίπτωση να μην ταξιδέψω. Κατά την άφιξή μου στο αεροδρόμιο, διαπίστωσα ότι τελικά δεν μου επιτράπηκε η επιβίβαση λόγω υπερκράτησης θέσεων (overbooking), όπως μου εξήγησε ο υπάλληλος στο γκισέ, ο οποίος μου παρέδωσε boarding pass αναμονής (stand-by). Η συμπεριφορά ορισμένων υπαλλήλων ήταν αγενής και αδιάφορη, χωρίς να ληφθεί υπόψη η προβληματική κατάσταση της υγείας μου (είμαι καρδιοπαθής) και το έντονο άγχος που μου προκάλεσε το περιστατικό. Επιπλέον, εξαιτίας αυτής της απρόβλεπτης και αδικαιολόγητης κατάστασης, αναγκάστηκα να αγοράσω εισιτήριο από άλλη αεροπορική εταιρεία προκειμένου να επιστρέψω στην Αθήνα αυθημερόν, με σημαντικό πρόσθετο οικονομικό κόστος. Σύμφωνα με τον Κανονισμό (ΕΚ) 261/2004 (άρθρα 4, 7, 8 και 9), ζητώ την πλήρη αποζημίωση που προβλέπεται για άρνηση επιβίβασης χωρίς δική μου υπαιτιότητα, ήτοι 250€, καθώς και επιστροφή του ποσού του αρχικού μου εισιτηρίου και του εισιτηρίου που αναγκάστηκα να αγοράσω από άλλη εταιρεία. Επιπλέον, σύμφωνα με τα άρθρα 914 και 932 του Αστικού Κώδικα, διατηρώ κάθε νόμιμο δικαίωμα για αποζημίωση λόγω της ηθικής βλάβης και της ψυχοσωματικής επιβάρυνσης που υπέστην. Σε περίπτωση μη ικανοποίησης του αιτήματός μου, επιφυλάσσομαι να προσφύγω στην Υπηρεσία Πολιτικής Αεροπορίας και στο Ευρωπαϊκό Κέντρο Καταναλωτή Ελλάδας. Σύμφωνα με τον Κανονισμό (ΕΚ) 261/2004 της Ευρωπαϊκής Ένωσης, δικαιούμαι αποζημίωση για την άρνηση επιβίβασης χωρίς δική μου υπαιτιότητα, καθώς και επιστροφή του κόστους του εισιτηρίου που δεν μπόρεσα να χρησιμοποιήσω. Επίσης, αιτούμαι την κάλυψη του επιπλέον ποσού που κατέβαλα για τη νέα πτήση που αναγκάστηκα να αγοράσω εκείνη την ημέρα. Παρακαλώ επίσης να διερευνήσετε την απαράδεκτη συμπεριφορά του προσωπικού σας στο αεροδρόμιο, ώστε να αποφευχθούν παρόμοιες καταστάσεις στο μέλλον.
- Heraklion-Athens
- Economy
Rafaela D
Verified | Nov 7, 2025Heraklion-Lisbon
Economy
No reason given
During our stay in Greece, me and my husband did the check-in for our return flight to Lisbon on November 4, and in that moment we discovered that our flight from Athens to Lisbon wasn’t correct. We called the airline to understand the situation, and only then we were informed that our flight at 20:00 (November 5) was cancelled and we were put in an early flight at 08:35 in the same morning, which was impossible to happen since we were in Crete at that time and were supposed to arrive in Athens at 19:30. We never received any information about the cancellation of our flight, my booking still has the original informations, but also the flight from Athens to Lisbon was a connecting flight, so how come the airline changed this flight to an earlier flight and don’t mind the original departure? I bought tickets from Heraklion to Lisbon, so how were we supposed to be in Athens at 08:35 in the morning without changing the flight from Heraklion?- Heraklion-Lisbon
- Economy
Janet M
Verified | Nov 5, 2025Athens-Washington
Economy
Problems at airport
I did not include the expense for meals for the day. I am more consider with the 2,064.12 per couple had to spend to get back to the USA. When we were never notified about our cancelling flight that morning until the doors was close on the flight.- Athens-Washington
- Economy
Nicky K
Verified | Oct 29, 2025Brussels-Thessaloniki
Economy
Problems at airport
Vera de Hoog did everything, because she did al the reservations from the App of Aegean and she was my travelling-partner. So it was the same story...- Brussels-Thessaloniki
- Economy
Konstantinos K
Verified | Oct 26, 2025Cairo-Rhodos
Economy
My partner and I travelled on October 2nd, 2025, on flight A3935 from Cairo to Athens, which departed with a delay of approximately 30 minutes. As a result, the arrival at “Eleftherios Venizelos” Airport was also delayed, reducing the available connection time for our onward flight to Rhodes (A3218 – scheduled departure at 23:10). Despite this delay, we proceeded immediately and without any delay to the departure gate, after passing all necessary passport and baggage checks, reaching Gate B26 at 23:00. The flight had not yet departed – the shuttle bus was still outside the gate – however, despite our explanations that we were connecting passengers arriving from a delayed Aegean flight, the ground staff refused our boarding, following a phone call with her supervisor. We had already checked in for the second part of our journey (Athens–Rhodes) while in Cairo; the delay was exclusively due to the airline’s own flight, and no announcement at the terminal or assistance was provided to connecting passengers. Nevertheless, no effort was made to facilitate or allow our boarding, which we consider contrary both to good faith and to the company’s obligations toward its connecting passengers. Subsequently, we were directed to the transfer desk, where we waited for about an hour to receive a meal voucher of €18 per person (which we did not use) and an offer for overnight accommodation at a hotel in Anavyssos – approximately 50 km from the airport. This option was practically unsuitable, as the travel time to and from the hotel would exceed two hours, with a risk of missing the morning flight due to potential traffic. We therefore chose to stay overnight at the airport instead. It is worth noting that the morning flight to Rhodes the following day also departed with a 30-minute delay, confirming the inconsistency in the airline’s flight schedule. All this resulted to us reaching our final destination 10 hours later than planed. We believe this incident clearly demonstrates poor handling of flight connections and a lack of care towards passengers who bear no responsibility for the delays.
- Cairo-Rhodos
- Economy
Sarah D
Verified | Oct 21, 2025Keffallinia-Cyclades Islands
Economy
Successful claim
Technical problems
The form they gave me for compensation could not be submitted without an EU bank account which being a US citizen I dont have. We lost a night we had paid for at an Airbnb because we did not get to our destination until the next day- Keffallinia-Cyclades Islands
- Economy
- Successful claim
Maria K
Verified | Oct 21, 2025Cairo-Rhodos
Economy
We travelled on October 2nd, 2025, on flight A3935 from Cairo to Athens, which departed with a delay of approximately 30 minutes. As a result, the arrival at “Eleftherios Venizelos” Airport was also delayed, reducing the available connection time for our onward flight to Rhodes (A3218 – scheduled departure at 23:10). Despite this delay, we proceeded immediately and without any delay to the departure gate, after passing all necessary passport and baggage checks, reaching Gate B26 at 23:00. The flight had not yet departed – the shuttle bus was still outside the gate – however, despite our explanations that we were connecting passengers arriving from a delayed Aegean flight, the ground staff refused our boarding, following a phone call with her supervisor. We had already checked in for the second part of our journey (Athens–Rhodes) while in Cairo; the delay was exclusively due to the airline’s own flight. Nevertheless, no effort was made to facilitate or allow our boarding, which we consider contrary both to good faith and to the company’s obligations toward its connecting passengers. Subsequently, we were directed to the transfer desk, where we waited for about an hour to receive a meal voucher of €18 per person (which we did not use) and an offer for overnight accommodation at a hotel in Anavyssos – approximately 50 km from the airport. This option was practically unsuitable, as the travel time to and from the hotel would exceed two hours, with a risk of missing the morning flight due to potential traffic. We therefore chose to stay overnight at the airport instead. It is worth noting that the morning flight to Rhodes the following day also departed with a 30-minute delay, confirming the inconsistency in the airline’s flight schedule. All this resulted to us reaching our final destination 10 hours later than planed. We believe this incident clearly demonstrates poor handling of flight connections and a lack of care towards passengers who bear no responsibility for the delays.
- Cairo-Rhodos
- Economy
Papadavid G
Verified | Oct 20, 2025Nice-Larnaca
Economy
No reason given
there was a delay at the flight form Nice to Athens and i have lost my connection flight to cyprus (as you can see from the eticket). they arranged a flight for me in the morning at 07.45 to Cyprus and they hosted me in a hotel for the night- Nice-Larnaca
- Economy
Oktavian T
Verified | Oct 18, 2025Athens-Ponta Delgada
Economy
Successful claim
I am a seaman and I have inside my luggage valuable items such as personal tools , personal safety shoes , personal working gear which makes my working life more difficult without it. Moreover I still have not received my luggage and I don’t know the condition of it when I am going to receive it. If it will be damaged or missing personal belongings.Missing luggage are two .
- Athens-Ponta Delgada
- Economy
- Successful claim
Claudia J
Verified | Oct 16, 2025Dubrovnik-Athens
Economy
Weather conditions
There was no representative member of Aegean Airlines at the airport. So, the airline did not tell us nothing about the cancellation, We took notice of that only by the airport sound warning system. We were advised to go to the Passenger Assistance desk and we were told to buy another ticket not to lose the conexions we had at the same day, from Athens to Paris and then from Paris to Rio de Janeiro. We had arrived in Athens around 06.10pm, just some minutes before the check in for the next conexion. It was very upsetting and made us nervous about losing two other flights that would bring us home after 18 days. And, more importantly, we are talking about an intercontinental flight, we are aged passengers and our ticket did not allow us to lose or postpone any of the flights. It provoked us to spend 1000,04 Euros- Dubrovnik-Athens
- Economy
Claudia J
Verified | Oct 11, 2025Dubrovnik-Athens
Economy
Weather conditions
There was no representative of Aegean Airlines at Dubrovnik airport. We have a flight from Athens to Paris that is leaving today, october 11th at 08:25pm. Followig that, another conexion Air France to Brazil- Dubrovnik-Athens
- Economy
Farah W
Verified | Oct 6, 2025Athens-Sofia
Economy
The flight from athens to sofia was delayed twice
My flight from Athens to Sofia was delayed twice. I was informed that the flight was delayed from 2:30 PM to 4:00 PM. After more than an hour, I was informed again that the new time was 5:20 PM. This left me mentally and physically exhausted, and I ran out of money. I was late for an important appointment in the evening. Please compensate me for this delaysOverall
- The plane was delayed too much
Good food
- Athens-Sofia
- Economy
- Loss: €250
- Desired solution
Jelena W
Verified | Oct 5, 2025Athens-Frankfurt
Economy
I have my work phone in that luggage and wasn’t able to reach out to work. I have medication in there, that I need daily, but because of the weekend I am not able to get any medication until Monday. This caused some health difficulties.
- Athens-Frankfurt
- Economy
Jan-Olof A
Verified | Oct 5, 2025Vienna-Athens
Economy
Aegan called us and informed about problem and I was offered €250 per person that I agreed to. So all set
- Vienna-Athens
- Economy
Zivica C
Verified | Oct 5, 2025Athens-Belgrade
Economy
No reason given
Did not receive any informations or explanations they have no answers ! Late for important meeting!!!- Athens-Belgrade
- Economy
Gordana K
Verified | Oct 4, 2025Rhodos-Belgrade
Economy
I was supposed to board on flight to Belgrade, but they wouldn't let me in . I wasn't late,I was on time but they already loaded the plane with other people. So they sent me in Istanbul instead and gave me hotel there,so I arrived next day to Belgrade on another flight. I lost my appointment at the doctors bcs of that!
- Rhodos-Belgrade
- Economy
Zoryana P
Verified | Oct 2, 2025Nice-Athens
Economy
Influence by other flights
Dear Sir/Madam, I am writing on behalf of the five passengers under booking reference ZPZ4DT (Andrianaki Aikaterini, Klimanoglou Antonios, Klimanoglou Theologos, Tsapas Dimitrios, and Palchasta Zoryana), who travelled on flight A3 691 from Nice to Athens on 28 September 2025. This flight was delayed for almost three hours, yet no official announcement or timely information was provided to passengers at the airport during the waiting period. Furthermore, we received an official notification regarding this delay only five days after the actual flight date, which is unacceptable and not in line with proper passenger communication standards. In addition, during the extended waiting period, no basic care was offered (such as water, refreshments, or snacks), as is expected and required in cases of significant delays under Regulation (EC) 261/2004. In light of the above, we respectfully request: A clear explanation of the cause of this delay and the lack of proper communication. Information regarding our full passenger rights under Regulation (EC) 261/2004. A partial refund/compensation of the tickets, given the absence of timely information and the lack of care provided, which resulted in significant inconvenience. We trust that Aegean Airlines will handle this matter with the seriousness it deserves and provide a fair resolution to our request.- Nice-Athens
- Economy
Roula R
Verified | Oct 2, 2025Beirut-Catania
Economy
Successful claim
I was emotionally drained and felt lost all time since I didn't have anything on hand not even a carry on, noting that I am 1m95 cm with shoes size 50. It was very hard for me to find shoes, my feet were always hurting and bleeding since I was wearing the same shoes for 10 days. (not even shoes but every piece of clothes were hard to find) I was wearing vision contact lenses, and my glasses were in my luggage, therefore I had to keep on wearing the lenses which gave me dry eyes & vision disruption during my trip. I was promised 2 days in a row that my bag will arrive to CATANIA, but it travelled to BERLIN then TURKEY then BEIRUT. I am furious since the Airline didn't even reply to any of my emails, like they don't care to what happened. They were unprofessional in all ways, and still zero reply till now so I had to go for Air Advisor. I also need a compensation for the time lost in my trip to do shopping and finding the necessary clothes. I also bought socks, toothpaste, toothbrush, more underwear but I couldn't find the receipts. It was horrible to travel 10 days without my belongings and baggage
- Beirut-Catania
- Economy
- Successful claim
Qadir D
Verified | Sep 30, 2025Erbil-Manchester
Economy
No reason given
The first flight (Eagean airline) from Erbil to Athena was delayed, the plane supposed to leave 3:45am but left at 4:30am. The second flight left at 7:40am we got to the airport at 8:00am because of the first flight. Then We spoke to Eagean Airline thank god they solved the issue by getting us ticket to go to Sweden from Sweden to Oslo and from Oslo to Manchester. Another problem we have is we still don’t have our baggages and it’s been 3 days since our baggages delayed. Hopefully we will get compensation because this journey was extremely difficult and over that we have food inside one of the bags that will go bad. Also, my power bank is missing, it was taken from one of the bags.- Erbil-Manchester
- Economy
Irene D
Verified | Sep 30, 2025Cairo-Malta
Economy
Successful claim
No reason given
Original itinerary: Cairo → Athens → Malta on [date] Rerouting provided: Athens → Istanbul → Malta on [30.09.25] Actual arrival: more than 24 hours after the scheduled arrival time in Malta Due to the delay of my initial flight, I missed my connection in Athens. The flight from Athens to Malta was effectively cancelled for me, and I was only rebooked the following day via Istanbul. This resulted in a full-day delay in reaching my destination and the loss of two working days. I have already completed your online EU261 claim form, which calculated a compensation of €400. However, given the exceptional disruption — including the effective cancellation of my Athens–Malta connection, the fact that I was forced to return home a day later than planned, and the significant professional and personal losses incurred — I respectfully request that you reconsider and provide a higher level of compensation. I also kindly request reimbursement of the additional expenses I incurred (meals, accommodation, transport), for which receipts are attached. I look forward to your prompt reply and a fair resolution.- Cairo-Malta
- Economy
- Successful claim
Mariana B
Verified | Sep 27, 2025Heraklion-Porto
Economy
No reason given
My Heraklion-Athens flight had a 1 hour delay and, because of that, I lost the Athens-Porto flight by a few minutes. And so, I had to sleep 1 night in Athens to catch a fligh to Athens-Paris and only then to Paris-Porto, which made me lost 1 day of work. Instead of arriving in Porto on the 25th of September at 22:40h, I only arrived on the 26th of September at 15:30h.- Heraklion-Porto
- Economy
Vera D
Verified | Sep 25, 2025Brussels-Thessaloniki
Economy
Problems at airport
Our first flight was annulated on 20 September 2025 Flight number: A3539 (BRUSSELS TO THESSALONIKI) Second flight A3505 was also annulated on 20 September 2025 Third flight A3623 (BRUSSELS TO ATHENS AND THEN THESSALONIKI) From the evening of 20 September 20:00 until 24 September we had no luggage with us, my luggage arrived that day and my suitcase was totally damaged. Our first concern was our luggage we contacted them (Thessaloniki airport0) and our concern now is we had to wait a whole day in Brussels and we arrived at midnight in Athens, waiting there a whole night and for a flight next day on 21 September.- Brussels-Thessaloniki
- Economy
Jose M
Verified | Sep 24, 2025Frankfurt-Larnaca
Economy
No reason given
I was flying Frankfurt -> Athen -> Larnaka. My flight from Athen to Larnaka was cancelled. I was informed when I arrived in Athens. I was provided a hotel and a taxi, but the taxi came very late, I had to wait for more than 90 minutes for it. I was provided 18 Euros for dinner and 18 for breakfast.- Frankfurt-Larnaca
- Economy
Pawaree S
Verified | Sep 23, 2025Hamburg-Mykonos
Economy
No reason given
The flight from Hamburg was delayed so we missed the connection to Mykonos, on top of that the alternative flight from Athens to Mykonos is also delayed. In total we arrived 4+ hrs late.- Hamburg-Mykonos
- Economy
Lefteris K
Verified | Sep 15, 2025Thessaloniki-Larnaca
Economy
Κάλεσα την aegean 21.30 το βραδυ καιι μου επιβεβαίωσαν οτι 9.00 το πρωι θα ξεκινήσει το boarding.Ο λογος που καλεσα ειναι γιατι στο app ελεγε 2 διαφορετικές ωρες( στο ιντερφεις ελεγε 8.05 και στο my trip 9,40 ωρα απογειωσης ειχε την παρακατω εικονα). Με ενημερωσαν για τη πτηση 1 ωρα πριν το boarding μεσω εμαιιλ (6 η ωρα το πρωι) δεν ειχα λαβει στο 24ωρο αυτο καποιο αλλο email νωρίτερα. Οποτε ο χρονος αντιδρασης ητανν μηδέν
- Thessaloniki-Larnaca
- Economy
Roderick A
Verified | Sep 9, 2025Economy
BAG MISSING COLOR BLACK 96 HOURS NOW
MY BAG STILL MISSING, ITS BEEN 4 DAYS NOW, IM SO UPSET AND VERY DISSAPPOINTED. UNTIL NOW NO ONE IS COMMUNICATING TO ME, I CALLED TO THEIR NUMBER AND SENT EMAIL BUT SAD TO SAY THEY NOT RESPONDING.- Economy
- Desired solution
Other
Anita M
Verified | Aug 29, 2025Istanbul-Larnaca
Economy
Successful claim
No reason given
No idea we were never told i was given 8 euro for a meal. Enough to cover a salad only and no drink. My flight delayed meant i was late picking up my car and i was lucky they held it for me. I arrived after 5.30pm- Istanbul-Larnaca
- Economy
- Successful claim
Maria A
Verified | Aug 21, 2025Thessaloniki-Rhodos
Economy
Successful claim
Influence by other flights
Καθυστέρηση από Θεσσαλονίκη για Αθήνα με αποτέλεσμα να χαθεί η προγραμματισμένη πτήση από Αθήνα για ρόδο- Thessaloniki-Rhodos
- Economy
- Successful claim
Αθηνά Κ
Verified | Aug 15, 2025Heraklion-Alexandroupolis
Economy
Successful claim
No reason given
Η πτηση απο Ηρακλειο επρεπε να φυγει 18:25.ειχε καθυστερηση κ εφυγε 1 ωρα περιπου μετα.η ανταποκριση ομως για Αλεξανδρουπολη που ηταν στις 8:05 δεν περιμενε κ εφυγε.μου αλλαξαν απλα το εισητηριο γι αυριο,μου εγραψαν σε ποιο ξενοδοχειο να παω κ να παρω ταξι,να πληρωσω κ να φερω τις αποδειξεις αυριο!!- Heraklion-Alexandroupolis
- Economy
- Successful claim
Iasmina-Andra T
Verified | Aug 12, 2025Bucharest-Denpasar
Economy
Technical problems
According to the Flight Delay Notice, attached among the documents, the Athens–Singapore flight, which was scheduled to depart at 16:05 on 21.03.2025, actually departed at 23:00 on the same day, resulting in a delay of 7 hours. The arrival time in Singapore was 15:50 the next day, i.e., on 22.03.2025, whereas under normal circumstances, without the delay, we would have arrived at 08:55 on 22.03.2025. Through the Flight Delay Notice, attached among the documents, the airline announced the delay due to technical issues, without, however, providing any further details. Facilities provided by the airline: all passengers received a voucher worth €20 for food and drinks at an airport restaurant, and the airline arranged an alternative flight from Singapore to Denpasar, considering that due to the delay we could no longer make our connecting flight. The delay disrupted our planned schedule.- Bucharest-Denpasar
- Economy
Iuliana-Maria U
Verified | Aug 12, 2025Bucharest-Denpasar
Economy
Technical problems
According to the Flight Delay Notice, attached among the documents, the Athens–Singapore flight, which was scheduled to depart at 16:05 on 21.03.2025, actually departed at 23:00 on the same day, resulting in a delay of 7 hours. The arrival time in Singapore was 15:50 the next day, i.e., on 22.03.2025, whereas under normal circumstances, without the delay, we would have arrived at 08:55 on 22.03.2025. Through the Flight Delay Notice, attached among the documents, the airline announced the delay due to technical issues, without, however, providing any further details. Facilities provided by the airline: all passengers received a voucher worth €20 for food and drinks at an airport restaurant, and the airline arranged an alternative flight from Singapore to Denpasar, considering that due to the delay we could no longer make our connecting flight. The delay disrupted our planned schedule.- Bucharest-Denpasar
- Economy
Iordana T
Verified | Aug 11, 2025Frankfurt-Thessaloniki
Economy
Successful claim
Μας έδωσαν δωρεάν διαμονή σε ξενοδοχείο αλλά ταλαιπωρήθηκα γιατί έπρεπε να πάρω την πρώτη πτήση το πρωί γιατί είχε επαγγελματικό ραντεβού στην Θεσσαλονίκη!
- Frankfurt-Thessaloniki
- Economy
- Successful claim
Αθανασία Π
Verified | Aug 8, 2025Samos-Thessaloniki
Economy
Influence by other flights
Η πτήση από Σάμο αντί να φύγει 19.40 ,θα αναχωρήσει στις 20.30 με αποτέλεσμα να χάσουμε την πτήση μετεπιβίβασης από Αθήνα για Θεσσαλονίκη!!Άλλες 2 ώρες πρέπει να περιμένουμε στο αεροδρόμιο για την επόμενη πτήση.- Samos-Thessaloniki
- Economy
Tinatin D
Verified | Jul 23, 2025Lisbon-Tbilisi
Economy
Influence by other flights
My flight from Lisbon to Athens (A3721) was delayed by 1 hr. Due to this my connected flight from Athen to Tbilisi (A3896) boarded and flew without me. Aegean customer service let me wait for 1-1,5hrs, in Athens airport and than provided me by tickets of Turkish airlines (Athens -> Istanbul -> Tbilisi) that was planned on 23rd of July 3:55 AM. As a result I have arrived in Tbilisi at 10:05 AM instead of 03:50 AM. Due to this inconvenience I couldn't attend the important client call at my workplace and couldn't work half of the workday which is about 150 EUR loss for me.- Lisbon-Tbilisi
- Economy
Μανωλησ Π
Verified | Jul 14, 2025Alexandroupolis-Athens
Economy
No reason given
Μου ήρθε e mail για αλλαγή της κράτησης μου εμένα και της οκταχρονης κόρης μου, επικοινώνησα με την εταιρία για να βρουν μια λύση στο πρόβλημα μου επειδή δεν θέλω να ταξιδεύω τόσο αργά με μικρό παιδί, κατάφεραν να μου βρουν μόνο για έναν επιβάτη πιο νωρίς πτήση αλλά δεν γίνεται να χωριστώ και να ταξιδέψει το παιδί μόνο του. Δεν είχα άλλη επιλογή απ το να δεχτώ την πολύ αργότερη πτήση.- Alexandroupolis-Athens
- Economy
View more