Aegean Airlines complaints: comments, page 5
219 comments
Prind Paul M
Verified | Aug 2, 2024
London-Athens
Economy
Don't remember
Our original flight for the morning from Gatwick was cancelled and we were given this flight. The delay was very long and no information was provided
- London-Athens
- Economy
Harman M
Verified | Aug 2, 2024London-Athens
Economy
Problems at airport
We were supposed to fly on same date from Gatwick airport at 8:15 but flight was cancelled. We had to book a taxi which was Β£155 and after cancellation was too late so didnβt get money back. So all together we spent Β£250 in one day. And we were supposed to check in at our hotel at 3:00 pm, because of the flight delay we just reached now. 1:52 in the morning and wasted our first whole day.- London-Athens
- Economy
Javier M
Verified | Aug 1, 2024London-Athens
Economy
Problems at airport
Many delays whilst waiting in the airport, and then when in plane, was told we have to wait another hour and fourty minutes- London-Athens
- Economy
Renold V
Verified | Aug 1, 2024Frankfurt-Athens
Economy
Damaged luggage
My hand luggage has been taken as a check-in as requested by the agent on the check-in counter. After picking it up from the baggage carousel I have noticed it is damaged. Please see the attached pictures for more details.
- Frankfurt-Athens
- Economy
Luiza-Katalin B
Verified | Jul 31, 2024Chania-Cluj-napoca
Economy
Technical problems
We were due to take off at 8:00 AM, but we actualy did at aprox. 2:30 PM. We didn't get any facilities nor explinations, we contacted the travel agency and told us there was a malfunction with the landing gear of the airplane. Also, we were told that at 12:00PM we were going to get information regarding the take off hour, but that didn't happened and we were left there to hang, unsure when we'll take of. We got that info later- Chania-Cluj-napoca
- Economy
Mustafa E
Verified | Jul 30, 2024Amsterdam-Athens
Economy
I was waiting at the gate for boarding. But the gate number has been changed . Just 3 min. before the gate was closed they called me to come to the new gate. But the new gate was exactl at the opposite direction and it was impossible to reach the gate in 3 min. I saw the officers at the gate and requested to get me in . But they have told me that I was too late .They told me that the new gate was shown on the screens but as I was at the dead end of the waiting saloon I couldnt see the change .They have send e-mail for the change but I dont look at my emails every moment. And they have called me just 3 min. before the gate was closed. After that I have learned that the flight was delayed. Although it was delayed they didnt get me in. So I had to buy another ticket on 23th July.
- Amsterdam-Athens
- Economy
Lea A
Verified | Jul 26, 2024Brussels-Beirut
Economy
No reason given
basically we had a connecting flight in athens from brussels and this flight got cancelled and they failed to tell us the reason for the cancellation. because of this cancellation we ended up having to go from our initial country (belgium), have a connecting flight in munivh, then in istanbul, till we reached our final destination (lebanon). this was very tiring. on top of that, this cancellation of my outbound flight id not letting me change the date of my inboud flight even though i paid a lot of money to have it be modifiable.- Brussels-Beirut
- Economy
John T
Verified | Jul 25, 2024Thessaloniki-Sydney
Economy
Problems at airport
My flight was delayed 2 times. The first time at 10:50am I received an email advising me the flight has been delayed for 20 min while in the terminal meaning we would be leaving at 11:35am. The 2nd time we were advised of the delay was at about 11:45am and that delay would be for 45 min. This happened after everyone had boarded the plane. I had to get a connecting flight to Australia from Athens and because of the delay's we did not land until 1:45pm. I was booked into business class and was advised that we will have priority boarding, priority disembarking and our luggage would come out first. My luggage were among the last ones to come out and because of this, I missed the check in and the counter had closed and I missed my connecting flight.- Thessaloniki-Sydney
- Economy
Riccardo A
Verified | Jul 22, 2024Athens-London
Economy
DIRTY SEATS IN BUSINESS CLASS
I FOUND THE BACK OF THE FRONT SEAT AND THE TRAY ON MY LEFT PLUS THE MIDDLE SEAT DIRTY AND WHITE HAIRS ARE VISIBLE , MAYBE ANIMAL HAIR. PICTURES WERE MADE
- Athens-London
- Economy
- Desired solution
George B
Verified | Jul 21, 2024Catania-Athens
Economy
Successful claim
Weather conditions
We waited at the airport for 5 hours whilst the screens just kept saying delayed. There was no announcement of a cancellation at the airport and no information on the screen. We only received an email about 11pm that the flight was cancelled which had no instructions at all about anything. We were stranded. I had to make calls for an hour to find a hotel for my family to stay - no one told us anythign. As we were coming out of the airport we bumped into some other passengers we knew were waiting as well and they told us we had to pick up our luggage - we didnt even know that. Then we had to get the airport staff to let us back into the airport after they showed us out so we could pick up our luggage. The next day when we returned to the airport some passengers told us the airline had organised accommodation and transport on the previous night - but no one told us there was no announcement or communication to us. The communication about the flight status, the cancelation and then what to do after than was completely non-existent. we also lost our night in athens in a 5 star hotel which we booked (we got no refund of $260 EURO ) and we also lost one night in our luxury accomdation in Paros which is $441 EURO a night. We could not get a refund from them and they would not let us stay.- Catania-Athens
- Economy
- Successful claim
Mikita A
Verified | Jul 20, 2024Prague-Tbilisi
Economy
Damaged baggage
I am writing on behalf of my wife. My suitcase was covered with a cover and when we claimed it at Tbilisi airport I could not see that it was damaged . Right after we arrived at a hotel and uncovered the suitcase we saw a big hole + many scratches all over the suitcase. I created complaint ticket on the portal according to the policy. The answer was that they cannot help us because we did not make a photo at the airport though according the policy it is ok to creat a ticket during next 7 days. I asked to escalate to a manager of the person who considered our ticket but I was just ignored. I used Instagram to ask what is going on but was ignored as well. Company consider itself as focused on their passengers but in real life their employees ignoring any internal rules and regulations.
- Prague-Tbilisi
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Gagik B
Verified | Jul 19, 2024Marseille-Yerevan
Economy
No reason given
Here are the details of my journey: β’ Booking Reference: MEZV5D β’ Flight Number(s): A3695 from Marseille to Athens , A3898 from Athens to Yerevan β’ Flight Date(s): 29/06/2024 β’ Scheduled Departure and Arrival Times: Saturday 29.Jun 18:55 Marseille - 03:20 +1 Yerevan β’ Actual Departure and Arrival Times: 04:30 +2 Yerevan -> 01/07/2024 Due to the delay of my initial flight, I was unable to catch my connecting flight to Yerevan , resulting in significant inconvenience and additional expenses.- Marseille-Yerevan
- Economy
Milena B
Verified | Jul 19, 2024Marseille-Yerevan
Economy
No reason given
My name is Milena Badalyan, and I am writing from myself and the second passage ( my father) to formally request compensation for the inconvenience I experienced due to a delayed flight which caused me to miss my connecting flight. Here are the details of my journey: β’ Booking Reference: MEZV5D β’ Flight Number(s): A3695 from Marseille to Athens , A3898 from Athens to Yerevan β’ Flight Date(s): 29/06/2024 β’ Scheduled Departure and Arrival Times: Saturday 29.Jun 18:55 Marseille - 03:20 +1 Yerevan β’ Actual Departure and Arrival Times: 04:30 +2 Yerevan -> 01/07/2024 Due to the delay of my initial flight, I was unable to catch my connecting flight to Yerevan , resulting in significant inconvenience and additional expenses. We specifically purchased this ticket to attend to my fatherβs birthday, and the 24-hour delay caused us to miss this important event, which is both distressing and unacceptable.- Marseille-Yerevan
- Economy
Darine M
Verified | Jul 19, 2024Beirut-Paros
Economy
Aegean Airlines Record Locator JOWDDQ
Dear concern Good morning Please allow me to explain a bit about my bad experience after refunding my family tickets BEY-ATH-PAS-ATH-BEY which were booked directly through your representative office in Beirut through my Travel Agency. Aegean Airlines Record Locator JOWDDQ Five tickets were issued to Paros ensuring that they are refundable, they were done as requested, due to personal reason ( death of my relative) i couldn't travel and had to cancel my hotel bookings & my tickets as well. and i was surprised that the penalty per ticket was 131.00 Euro per person. I've checked with my agent & they advised that it's the refund fees applied by Air Lines & had nothing to do with us. An amount of Euro 655 were deducted from what i paid . i loss a lot in this trip & didn't expect that this number will be deducted , as of my knowledge to Europe the refund fees should not be more than Euro 50 or 50 USD you charged me a lot & am not satisfied in these calculations as its non-sense and not logic to be charged this way. you are kindly requested to look into this matter & reimburse back a reasonable amount. Am a frequent flyer with your company & didn't expect this treatment , as its better to say nonrefundable option and that it. The ticket cost per person was 897 Euro 3902330578360/61/62/63/64 Regards Darine Mansour Mrad- Beirut-Paros
- Economy
- Desired solution
Expenses reimbursement
Dionysios-Stavros S
Verified | Jul 18, 2024Athens-Chania
Economy
Flight delay
Flight A3 334 from Athens to Chania, 1)I experienced a 40' departure/arrival delays...The Captain apologozed for the delay due to some air traffic reasons....But soon after his apologies,4-5 late passengers boarded...TH hen there was additional delay probably to load some lagages of the delayers. 2)The crew of another flight were also boarded on the same flight in economy class...Nothing wrong with that, but at the same time 3-4 business class seats were available, while I was forced to buy business class ticket due to unavailability of economy class seats. Not a good practice I thing.- Athens-Chania
- Economy
Ghita S
Verified | Jul 5, 2024Larnaca-Tunis
Economy
Lost Baggages (Larnaca Airport, Athens Airport, Tunis )
My flight in Cyprus was delayed by an hour, but fortunately, I was able to catch my connecting flight in Athens despite its 40-minute delay. However, my baggage is now lost in Istanbul, and I haven't received any communication from the airline. We were not given a reason for the flight delays by the airline. Once I landed in Athens, the flight ambassador incorrectly informed me that I had already missed my flight to Tunis. This was not the case, so I ran to my second flight, and the pilot held the plane for us coming from Larnaca. On the way to the plane, I asked everyone at checking, in the car on the way to the plane, if my baggage was on this flight and begged them to check. The flight workers assured me that my two suitcases were on the plane. They were not. Once I landed in Tunis, I discovered that I did not have my two suitcases or any of my belongings with me. I am outraged. The level of incompetence and distrut are huge.- Larnaca-Tunis
- Economy
- Loss: β¬200
- Desired solution
Shobhana R
Verified | Jun 17, 2024Rome-Athens
Economy
Heavy bag feel on my head from overhead compartment ( ROMA )
I boarded flight A3655 from Rome FCO at 6.25 pm on the 23-05-2024 .Once I got to my seat (which was an isle seat )I sat down and buckled up ,I looked out the window ,once everyone was seated and I thought we would be taking off ,we get an announcement that our Flight was delayed for approximately 40 mins ,so I decided to close my eyes and I must have feel asleep ,I was woken by a heavy blow (like a tone of bricks )to my head and then the weight went to my shoulder ,I must have let out the loudest scream because I was asked by other passengers "am I ok ".I had no idea of what just happen and just saw a bag in front of me (that did not belong to me ). Jugdish Naran who was sitting next to me quickly asked for the flight attendant to get some ice and panadol ,they quickly came back with water ,an ice bag and the panadol, I refused both of them ,because I was so confused and I felt a disconnect with what was happening around me (I think I went into shock ) .More flight attendants came to see if I was ok ,I really had no idea of what was happening ,Then Jugdish Naran explained what happened ,He told me a flight attendant was opening the overhead lockers whilst she was carrying another bag in her hand ,which meant she had no control of avoiding the bag from hitting me on the head when she opened the locker above me (shobhana Ranchhodji).Jugdish Naran asked for the flight attendant to write a report for me to take with me ,she said she'll get back to him ,but she never did .Then when we were landing Jugdish Naran and my self waited on the plane thinking they needed more time to write the report , we finally decided to get up and go to the front of the plane ,where we had to get of ,and once again we asked for an incident report ,she said I am getting it ,then another flight attendant said are you ok ,do you need a doctor , all I was thinking was all the passengers are waiting for Jugdish Naran and my self to get on the bus and I was so embarrassed, that I was holding everyone up ,Why didn't this flight attendant ask me earlier if I needed a doctor ,she had a lot of time to ask on the flight ?. All I wanted was an incident report .She then said here it is and gave me a folded piece of paper ,which I thought was the incident report ,so I got of the plain and got into the bus ,alot of people asked what happend and if I was ok .once we got of the bus and I was standing inside the Airport I opened the Incident report and it was blank I was so confused, so I went to Jugdish Naran and showed him,together we went to the information desk they told us to go upstairs to the office of the Airline and we did , and they said there is nothing they can do , and that we have to do the report online .Here is my report from Shobhana Ranchhodji .- Rome-Athens
- Economy
- Loss: β¬501
- Desired solution
Korinne C
Verified | Jun 12, 2024Paris-Athens
Economy
The airport kept luggage overnight
Our travel agent advised this should of not happened as our flight tickets were separate and not connected therefore we should of got our luggage at the end of our flight. We were not advised in Paris that our items were going to go on the next flight direct. We had no other clothes then what we were wearing all night! No toiletries etc. I asked 3 times to the baggage desk at Athens for my bags and she advised no, they will be here overnight on the next plane for tomorrow.- Paris-Athens
- Economy
- Desired solution
Silvia Elena A
Verified | May 31, 2024Mykonos-Zagreb
Economy
Denied right to checked baggage stated in the booking refere
At the time of purchase I had gold status with Star Alliance and I was granted the right to carry a checked bag. At the time of the flight, the Aegean employee at the counter did not recognize my right expressed in the booking reference because the system did not report it. I do not understand how you grant it for the purchase and, at the time of the flight, you do not grant it. You granted it to me for the purchase and then you took it away without prior notice. I was charged 42.00 Euros.
- Mykonos-Zagreb
- Economy
- Loss: β¬42
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