Aegean Airlines complaints: comments, page 3
219 comments
Melissa D
Verified | Jul 11, 2025
Heraklion-Thira
Economy
Successful claim
No reason given
18euros voucher in airport of athens We are planned on another flight at 11:30pm and expect to land at 12:20am next day. We don’t know yet if our luggage will follow. We will misss a fulll evening in santorini
- Heraklion-Thira
- Economy
- Successful claim
Ιφιγένεια Δ
Verified | Jul 10, 2025Lisbon-Chania
Economy
No reason given
- Αρχική καθυστέρηση 1.5 ώρα στη πτήση Λισαβόνα - Αθήνα - Αλλαγή εισιτηρίου στην πτήση Αθήνα - Χανιά - Ώρα άφιξης τελικού προορισμού 09 Ιουλίου 19:15 -Επιπρόσθετη καθυστέρηση στην αλλαγμένη πτήση 35 λεπτά. - Το κουπόνι αξιας 18 ευρώ δεν μπορούσε να εξαργυρωθεί καθώς ήταν στο κινητό δεν ήταν δεκτό- Lisbon-Chania
- Economy
Janik S
Verified | Jul 10, 2025London-Yerevan
Economy
Problems at airport
I am writing to express my concern regarding an extremely inconvenient travel experience on July 6th, 2025. My wife, Ani Hovhannisyan, and I were booked on flight A3603 from London Heathrow to Athens with a connecting flight to Yerevan (A3898). Unfortunately, we were held on the plane for over two hours after boarding due to delays attributed to air traffic conditions in London. As a result, we missed our connecting flight to Yerevan. Since we did not possess Schengen visas, we were unable to leave the airport premises and were provided only with meal vouchers worth €18 each. This limited allowance was expected to cover a 24-hour layover within the terminal, which was extremely challenging, both physically and mentally. No meaningful alternatives were offered—such as access to a business lounge, which I believe would have been the minimum level of comfort under the circumstances. Under EU Regulation EC261/2004, I believe we are entitled not only to financial compensation for the disruption but also to adequate care and support, which was unfortunately lacking. I kindly request that Aegean review this matter thoroughly and provide appropriate compensation for the delay and hardship experienced. Please let me know if you require any additional documentation or information to proceed with this claim.- London-Yerevan
- Economy
Janik S
Verified | Jul 9, 2025London-Yerevan
Economy
Influence by other flights
I was traveling with my wife (Ani Hovhannisyan) from London to Yerevan via Athens on July 6th, with both flights operated by Aegean Airlines under a single reservation. Unfortunately, the London–Athens flight was delayed by approximately three hours, which caused me to miss my connecting flight to Yerevan. As a result, I was stranded at Athens International Airport for nearly 24 hours and had to wait for the next available flight. Despite the inconvenience and extended delay, the only compensation I received was an €18 meal voucher. I believe this does not sufficiently cover the obligations outlined under EU Regulation 261/2004, nor reflect the inconvenience I experienced. I kindly request compensation in accordance with the Regulation and would appreciate your review of my case. I am happy to provide all relevant documentation upon request.- London-Yerevan
- Economy
Eryfili V
Verified | Jul 2, 2025Ikaria-Thessaloniki
Economy
Weather conditions
As compensation for the mandatory stay on the island and alternative return to Thessaloniki I attach receipts of the expenses. Your proposal was to return on 2/07 which is impossible for me as my work permit expired on 30/06 and I had to be at work on 1/07. The extra cost of the internal flight that I was asked to pay extra was 54 euros, the hotel 48, some food 4 and the cost of the ferry to Piraeus 83.5 as well as the bus ticket from Piraeus to the airport 5.5 in total 195 euros of expenses before Compensation. I was supposed to reach thess at 1335 o Suday the 30th of Jue. I reached home Tuesday the 1st of Jult at 9 AM. The airlie did ot reply yet. It was terrile as I was made redudat from work.- Ikaria-Thessaloniki
- Economy
Rula S
Verified | Jun 27, 2025Beirut-Athens
Economy
Strike
Dear Support Team, Following the cancellation of my Aegean Airlines flight (A3 947) from Beirut to Athens on July 11, 2025, I submitted a request through Aegean’s official website asking to reroute my trip from Amman instead of Beirut, as flights from Beirut appear to be suspended until early September. I also discussed this with a live agent via online chat through my booking agent (Booking.com), who confirmed that I may be eligible for a rebooking, pending coordination with the airline. However, I would like to clarify that I do not have any copies of this conversation or of the submission made through Aegean’s website, as the chat was conducted live and no transcript was provided. Despite following up, I have yet to receive any response. I’m hoping to preserve this trip and avoid the financial losses that would result from having to cancel my entire summer holiday. I appreciate your attention to this matter and look forward to any support or resolution you can offer. Kind regards, Rula Saati- Beirut-Athens
- Economy
Ευστάθιος Λ
Verified | Jun 27, 2025Larnaca-Athens
Economy
No reason given
Καθυστέρησε πάνω από 2 ώρες η πτήση από Λάρνακα για Αθήνα με αποτέλεσμα να μην προλάβω την πτήση για τον τελικό μου προορισμό, την Θεσσαλονίκη. Η αεροπορική εταιρεία μου έκανε κράτηση σε ξενοδοχείο χωρίς να επιβαρυνθώ την διαμονή και μου άλλαξαν το εισιτήριο για την επόμενη μέρα, καθώς η πτήση που έχασα ήταν η τελευταία για Θεσσαλονίκη.- Larnaca-Athens
- Economy
Christos S
Verified | Jun 25, 2025Athens-Larnaca
Economy
Problems at airport
The flight was delayed due to the airplanes arriving late to the airport and the arrival time was 3 hours after the original arrival time- Athens-Larnaca
- Economy
Santa B
Verified | Jun 25, 2025Chania-Riga
Economy
Technical problems
The flight A3335 on 31 of May 2025 from Chania to Athens was delayed, so I lost my connected flight from Athens to Riga BT612. Because of delayed flight I had to stay in Athens airport all night and my next flight was organized from Athens to Stambul on 1st June, from stambul to Riga ( RIX-BT7441/01; IST-TK 1842/01). In result of the delayed flight I arrived at Riga airport only on 01 of June 2025. The luggage was delayed, I received it on 02 of June.- Chania-Riga
- Economy
Ramzy B
Verified | Jun 22, 2025Amman-Corfu
Economy
No reason given
In addition to the canceled flight compensation, we kindly ask to compensate us please for the full amounts paid for accommodations please which are 666.15 EUR and 335.89 EUR in Corfu and for the canceled returned flights as well which were supposed to be on the 22 of June. Thank you for your kind consideration.- Amman-Corfu
- Economy
Zhenbang L
Verified | Jun 16, 2025Madrid-Larnaca
Economy
Successful claim
My package has been delayed for about 48 hours, and it contains many important items, which have a significant impact on my work. For example, I can't get my computer to work, I can't change my clothes, and I can't visit my clients cause my suit and gifts are all in my package.
- Madrid-Larnaca
- Economy
- Successful claim
Emilija N
Verified | Jun 16, 2025Larnaca-Belgrade
Economy
Influence by other flights
The flight from Larnaca was delayed and no one said to us why. The boarding was completed and we couldn't depart. I was then late for my next flight, but was reboked for the Air Serbia's one at 15:40. I received a massage for 8 eur voucher (funny), which I didn't use. So I arrived at 5 pm instead of 2 pm.- Larnaca-Belgrade
- Economy
Jamie W
Verified | Jun 11, 2025Dubrovnik-Milos
Economy
Problems at airport
Stuck in Dubrovnik for 2 days, lost 3 days total due to airline rebooking my connecting flight on another day instead of all in 1 day. ALL OTHER FLIGHTS - including the ones to my final destination- TOOK OFF EXCEPT OURS BOTH DAYS. Our airline even boarded the flight before and after us but refused to board us. They told us it was due to an "amateur pilot" on the second day, who was circling the sky and landed in another country. It was NOT weather related, though that is what Aegean claims. I was supposed to arrive May 29 and I got there June 1st. I lost 3 out of 4 days in Milos for my birthday. Excursion, car rental, and Airbnb won't refund me. Paid out of pocket for food when stuck in Dubrovnik. Airline shipped us off to 2 different hotels and provided low priced food vouchers at times. Calling airline proved useless whenever any of us tried. They were rude and dismissive. According to EC 261 and Right to Care, the airline is NOT following the law.- Dubrovnik-Milos
- Economy
Jo?O V
Verified | Jun 1, 2025Thessaloniki-Lisbon
Economy
Successful claim
The first flight (A3 121) was scheduled to depart at 6 PM. It kept getting delayed, but Aegean employees kept saying that my connection to Lisbon (A3 722) would wait for me and that there were 11 people in total going to Lisbon on the same flight. We ended up departing at 7:55 PM, and when I boarded, I received an email from Aegean saying that I was moved to the first flight to Lisbon on the next morning (A3 720). I was surprised since I was told multiple times by employees from Aegean that my connecting flight would wait for me. I tried questioning the flight attendant on my flight to Athens, and she was completely unaware of the situation, nor did she provide any help. I ended up arriving in Athens at 9:05 PM, the exact time the flight to Lisbon was supposed to depart, so they could have waited for me and for the remaining 10 people who were travelling to Lisbon too. As soon as I arrived, I went to the connection flight counter. The lady there informed me that the airline put me in a hotel and covered transportation costs to and from the hotel the next morning. In the end, this situation disrupted my personal and professional life, since I worked the next day, and I ended up arriving in Lisbon around 11 AM on Monday, in the middle of the working day. The worst part, was that the airline kept saying the connection flight would wait, which was a complete lie.
- Thessaloniki-Lisbon
- Economy
- Successful claim
Sarah A
Verified | May 31, 2025Thira-Tel-aviv
Economy
No reason given
Our flight from Santorini to Athens had a 1 hour delay. This caused us to be automatically rebooked from Athens to TLV. We now have a 9 hr layover. This is unacceptable. We were offered 18 EUR for compensations. We need to buy lunch & dinner. With compensation of staying in an airport for 9 hours. We both have work tomorrow. We will land at 3 am instead of the night before at 19:00- Thira-Tel-aviv
- Economy
Athanasia K
Verified | May 27, 2025Rome-Thessaloniki
Economy
No reason given
According to EC261/2004 regulation, I arrived at my destination with a delay of more than 3 hours. I am requesting the full monetary compensation of €250- Rome-Thessaloniki
- Economy
Pauline F
Verified | May 25, 2025Heraklion-Dublin
Economy
Successful claim
No reason given
I have tried to put a claim in with the airline but it is saying they can't find my flight. My flight from Irakleion Airport did not depart on time because that flight was delayed. They told me before we left Irakleion Airport that the flight to Dublin was not going to wait, there was 13 passengers for the Dublin flight. There was nothing put in place for us when we got to Athens I was travelling on my own, I was Athens airport untill 11.30pm because there was long queues to get accommodation and flights for the following day and there was a long delay as they could not find my luggage They put me up in a hotel overnight it was midnight before I got to the hotel, this was a 5 star hotel which was 40minuets drive at a cost of 45 euro I did not ask for a receipt of the driver because I was exhausted and hungry They put me in a 5 star hotel, the prices at the hotel was above my budget, as I was returning from a two week holiday in Crete, for example it was 8euro for a very small packet of crisps, staff at the hotel, said the only food available was room service which I had to pay for myself, I did get breakfast. I had to pay another 45euro for a return taxi to the airport on Saturday 24th May. They refused to fly me direct to Dublin on Saturday 24th May I had to fly to Amsterdam and get a flight to Dublin, however when I got to the hotel I noticed a different in the flight ticket they had emailed me & the boarding pass, I returned to the airport early on 24th May to sort that out, they had me booked onto a flight for Dubai!! again they refused to book me on a direct flight to Dublin. I had to fly to Frankfurt (this flight was also delayed) I got a flight from Frankfurt to Dublin, I arrived in Dublin 24hrs later I am in my 60s and have travelled a lot and have never had an experience like this before. The staff in Athens on 23rd May did not appear to know what they where doing. This was a nightmare and not good enough from Aegean- Heraklion-Dublin
- Economy
- Successful claim
Πανδωρα Τ
Verified | May 24, 2025Karpathos-Athens
Economy
Successful claim
No reason given
Παρακαλώ,την αποζημίωση μου σύμφωνα με τον νόμο (ΕΚ)261/2004. Αναλυτικά,η πτήση μου ήταν προγραμματισμένη για αναχώρηση 17.50.Οι ενημερώσεις για καθυστέρηση και αναχώρηση ήταν οι εξής 16:48/19:00,18:06/20:15,19:53/20:50.Τελικά, το αεροπλάνο απογειώθηκε 21:01 και προσγειώθηκε στις 22:16,δηλαδή 03:06 αργότερα από την προγραμματισμένη άφιξη. Δεν υπήρξε ΚΑΜΙΑ ενημέρωση για τον λόγο της καθυστέρησης ούτε μας πρόσφεραν κάποιο γεύμα/αναψηκτικό κατά την αναμονή.Κατά την άφιξη στην Αθήνα,δεν υπήρχε κάποιος τρόπος μετακίνησης προς την κατοικία μου με αποτέλεσμα να επιβαρυνθώ μενα επιβαρυνθώ με τα έξοδα.- Karpathos-Athens
- Economy
- Successful claim
Anastasiia V
Verified | May 18, 2025Heraklion-Warsaw
Economy
Weather conditions
It was a total inconvenience caused by the significant delay of our flight on May 16, 2025, from Heraklion to Warsaw, which was rerouted through Frankfurt. Due to this delay, we incurred additional expenses and experienced considerable stress and disruption to our plans. Below are the details of the expenses and impact: Taxi Expenses: We were forced to take two additional taxi rides totaling 49 EUR (23 EUR and 26 EUR, respectively). Missed Transportation: We missed our pre-booked bus from Warsaw to Lviv, costing 45 EUR. Food and Refreshments: We had to purchase meals in the airport due to the prolonged wait, costing 11 EUR. Loss of Time and Emotional Stress: The delay resulted in the loss of an entire day of travel, causing significant stress and disruption to our plans.- Heraklion-Warsaw
- Economy
Leonidas S
Verified | May 17, 2025Heraklion-Thessaloniki
Economy
Weather conditions
Η πτήση ήταν προγραμματισμένη για τις 16:55μμ. και ακυρώθηκε λόγω έκτακτων καιρικών φαινομένων. Μετά την ανακοίνωση της ακύρωσης, γύρω στις 20:00μμ οι υπεύθυνοι της εταιρίας μας ενημέρωσαν ότι θα πρέπει να βρούμε μόνοι μας κάποιο ξενοδοχείο για την διαμονή μας και εν συνεχεία θα πρέπει να τους αποστείλουμε την απόδειξη πληρωμής του ξενοδοχείου για να μας πιστωθούν τα χρήματα. Δεν ανέφεραν τίποτα περί χρηματικής αποζημίωσης. Η πτήση εκτελέστηκε την επόμενη ημέρα το πρωί και αναγκαστικά έπρεπε να βρω ξενοδοχείο και να μείνω ένα βράδυ στο Ηράκλειο. Κατά την ανακοίνωση της ακύρωσης της πτήσης ισχυρίστηκαν ότι θα έπρεπε να βρούμε μόνοι μας ξενοδοχείο, καθώς λόγο του μεγάλου αριθμού των ακυρώσεων πιθανόν να μην μπορούσαν να ανταποκριθούν στις απαιτήσεις όλων των επιβατών. Και μάλιστα μας συμβούλευσαν να ενεργήσουμε μόνοι μας, καθώς η όλη διαδικασία θα ήταν ιδιαιτέρως χρονοβόρα. Και ήδη αναμέναμε πολλές όλες στο αεροδρόμιο για την πτήση που τελικά ακυρώθηκε.- Heraklion-Thessaloniki
- Economy
Amir O
Verified | May 13, 2025Athens-Tel-aviv
Economy
Problems at airport
My flight back to Israel was supposed to depart on May 12th 2025 at 17:00 from Athens airport. On the 6th of May at 17:59 I got an email informing me that my flight had been cancelled due to recent tension in the region. I got the option to either reschedule the flight to after the 14th of May, or sumbit a request for a full refund. Due to several personal reasons I was not able to reschedule and therefore I had to pay extra and buy a flight with an Israeli company for the same day.- Athens-Tel-aviv
- Economy
Tomer A
Verified | May 13, 2025Athens-Tel-aviv
Economy
Problems at airport
I have talked with Aegean on the phone (a greek phone (when I called from mine they did not answer)), They said they will not give us compensation for the canceled flight, only a refund for the ticket. We still have not got our refund.- Athens-Tel-aviv
- Economy
Laurens R
Verified | May 13, 2025Tel-aviv-Athens
Economy
No reason given
I booked a flight to ATH but it got cancelled. No alternative was offered. I had to rebook another flight at a higher cost. Until today I have not been refunded by Aegean via my bank account (13May2025)- Tel-aviv-Athens
- Economy
Susanna K
Verified | May 8, 2025Yerevan-Bucharest
Economy
No reason given
The flight from Yeren to Athens was delayed and we lost our connection from Athens to Bucharest. We have stayed in Athens airport for more than 9 hours with no support whatsoever- Yerevan-Bucharest
- Economy
Sasun K
Verified | May 8, 2025Yerevan-Bucharest
Economy
No reason given
The flight from Yerevan was delayed and we lost our connection flight to Bucharest. We were forced to stay 9 hours in Athens airport with no support whatsoever from Aegian Aiarlines, we not been provided with anything to ease our discomfort.- Yerevan-Bucharest
- Economy
Ana G
Verified | May 1, 2025Lisbon-Tbilisi
Economy
Influence by other flights
I arrived to my Final destination at 10am instead of 3am, which caused me to loose an important work meeting and cause lots of issues- Lisbon-Tbilisi
- Economy
Raphael S
Verified | Apr 24, 2025Tel-aviv-Porto
Economy
Strike
On April 8, 2025, I was scheduled to fly from Tel Aviv (TLV) to Porto via Athens. Flight A3 925 (Tel Aviv to Athens) was significantly delayed by over two hours. Upon arrival in Athens, we discovered that our connecting flight (A3 724 to Porto) had been cancelled — without any prior notice or communication from Aegean. We were left completely uninformed and had to physically search for answers at the Aegean service desk in Athens airport. What followed was six additional hours of standing in line in chaotic conditions with minimal guidance from staff. After a total of over 16 hours of travel and waiting, we were finally told that the next available flight to Porto would only depart two days later, on April 10, with an additional layover in Geneva — an unacceptable change from our original itinerary. Given that we had an important scheduled meeting in Porto the next day, this delay rendered our trip purposeless, and we made the difficult decision to return to Tel Aviv instead of continuing. Aegean provided hotel accommodation for two nights, and we were instructed to submit receipts for additional expenses.- Tel-aviv-Porto
- Economy
Evgenii K
Verified | Apr 23, 2025Thessaloniki-Yerevan
Economy
Strike
Hello! I would like to describe all situation from my side as a customer: On 29 December 2024, I purchased tickets for the following flights: - Outbound: Monday, 7 April 2025, 19:45 – Thessaloniki to Yerevan, arriving 03:20 (+1) - Inbound: Sunday, 13 April 2025, 04:20 – Yerevan to Thessaloniki, arriving 08:55 On 18 March 2025, I was notified that my outbound flight scheduled for 7 April 2025 had been cancelled. As a result, I rebooked for the following day, 8 April 2025, on the same route and departure time. On 6 April 2025, media outlets reported an upcoming strike expected to affect air traffic. However, I did not receive any direct communication or updates from the airline. Furthermore, no cancellation was listed on the official airport departure schedule. On 8 April 2025, at 13:05 – less than seven hours before departure – I received an email notifying me that the flight had been cancelled. The message provided no alternatives for rebooking or managing the situation. The airline’s customer service hotline was completely inaccessible throughout the day. Consequently, I was left with no choice but to request a refund, as suggested in the cancellation notice. Following this, I contacted customer support to inquire about compensation under EC 261/2004. The response I received stated that the strike scheduled for 9 April 2025 constituted "extraordinary circumstances" as defined under Article 14 of the Regulation and, therefore, exempted the airline from liability. However, I must respectfully disagree with this conclusion for the following reasons: - Timing of the Strike: The strike was officially scheduled for 9 April 2025, while my flight was on 8 April 2025. Other evening flights on 8 April were still operating as per the airport’s official schedule, suggesting that operations were not yet affected by the strike. - Lack of Reasonable Measures: The airline failed to proactively inform passengers or offer alternative arrangements, despite public knowledge of the potential disruption. The late notice and absence of assistance indicate a lack of reasonable effort to mitigate the situation. - Impact of Cancellation: As a result of the sudden cancellation, I incurred financial losses, including non-refundable hotel bookings, missed business appointments, and lost income. Based on the above, I believe the cancellation of my flight was not directly caused by extraordinary circumstances, nor were all reasonable measures taken by the airline to avoid it. That's why I therefore request not only ticket refund(which I finally got from airline), but also claim for compensation.- Thessaloniki-Yerevan
- Economy
Evgenia M
Verified | Apr 18, 2025Sofia-Athens
Economy
No reason given
I am a pregnant mother, flying alone with my one year and 4-months old daughter… The boarding was delayed. Together with my daughter I decided to get on board with the business class. We were one of the first passengers on board. I sat on our seat 24E with my baby on my lap. After a while I was asked by the stewardess to move to seat 24C because there was a lady who wanted to seat next to her kid (around 12y.o). I agreed. Unfortunately all my baby’s stuffs and mine were moved somewhere else and it was hard to find them when he had to leave the plane. I could see the weather conditions were bad but the crew did not give us any information. We were supposed to sit with seatbelts fastened for very long. My baby started crying a lot. I wanted to walk her around but the crew didn’t let me. After an hour I wanted to change her diaper in the toilet because she couldn’t stop crying. I went there but one of the stewardess closed the toilet door in front of me and she said I have to go back to my seat and fasten the seatbelt. She told me we will depart in 5 minutes. Well… I got back and we sat for another one hour. After so long delay and awful last few hours, because no one gives you an information and my baby was crying so hard, we took off. She got better but I needed an assistance by the stewardess. I pressed the button but no one came till the end of the flight. It wasn’t the first time flying alone with my little daughter. I never had any problems before. But due to the long flight delay, none information, bad crew assistance, my daughter crisis and my “morning sickness” due to my pregnancy, It was a nightmare!- Sofia-Athens
- Economy
Anthi C
Verified | Apr 16, 2025Amsterdam-Athens
Economy
Strike
They have informed us for the cancelation via mail a day before our flight and asked to contact a line that it was impossible to reach and i had to look for UK line. When i reached them after a lot of trials and different lines that were impossible to reach they were not helpful at all. They could not give me a solution for the inconvenience they had created and they have told me that the next possible flight was only as of April 22 (April 9 my initial scheduled flight) and my return was April,24. Their suggestion was book with another airline which of course considering the last minute cancelation all different possible airlines were double price higher only to go….i had to tell them to put me in waiting list and keep calling them on the status. They could not give me a clear answer and all my schedules had to change. I had very serious personal arrangements and doctor checkups that had to be canceled and put at risk my health since i had to find an alternative solution.- Amsterdam-Athens
- Economy
Patriek V
Verified | Apr 16, 2025Amsterdam-Athens
Economy
Strike
Unreasonably late notified about the strike. Unable to change ticket due to service lines being impossible to reach (they disconnected the service lines). I had to call a service line in another country (UK). By the time we got ahold of them, all tickets for the upcoming week were sold out, and only unreasonable expensive business class tickets were available. Overall, we could not witness the family memorial, which had a huge emotional impact.- Amsterdam-Athens
- Economy
Zarah D
Verified | Apr 15, 2025Athens-Seattle
Economy
Successful claim
Strike
The airline did not help me beyond offering to book the same flight on a different day, but I had a connection with a different airline and they said they would not help with lodging. I would like compensation because I had to pay for a new flight due to them not helping with the connection. I talked to airline at the help kiosk.- Athens-Seattle
- Economy
- Successful claim
Δήμητρα Π
Verified | Apr 13, 2025Bucharest-Rhodos
Economy
Problems at airport
We paid 48 euros per person for check in at the airport, although the online check in through the website was not possible. We lost the next flight to Rodos because of the delay and we had to pay extra money for hotel and tickets- Bucharest-Rhodos
- Economy
Ayub Khan M
Verified | Apr 12, 2025Athens-Copenhagen
Economy
Μου είπαν ότι το αεροπλάνο είναι γεμάτο και δεν μπορώ να επιβιβαστω σε αυτό. Δεν μου ανέφεραν το γεγονός για αποζημίωση που δικαιούμαι.
- Athens-Copenhagen
- Economy
Anders Lui S
Verified | Apr 11, 2025Copenhagen-Heraklion
Economy
Strike
We had booked a flight with Aegean from Copenhagen to Heraklion, with one stop i Athens. The Flight was scheduled on the 9th of April 2025 at 11:00. The day before our flight on the 8th of April we receive an e-mail at 12:34 saying that our flight is cancelled due to a strike held by the Hellenic Air Traffic Controllers Association. We don’t read the e-mail until around 21.15 in the evening on the 8th, and immediately call the number of the call center department in the email. Around 21.50 we get in touch with an employ, and she inform us that she can rebook us on a flight on the 19th of april. We ourselves are looking at tickets online, while on the phone with the call center, and we can se an option on the 14th, with the final destination being Chania instead of Heraklion. This option had one of the flights operated by SAS. The employ says that she can’t make the booking with SAS without her supervisor, and that we can call again the next day. We call again on the 9th, around 7 in the morning, and we get rebooked with the new flights being on the 14th and the tickets home being on the 29th of april. We can’t get a refund on the hotel we booked from the 9th to the 10th of april (98,70 €) and neither on the Airbnb we booked from the 10th to the 16th (533,27 €). We have had to book a new hotel from the 14th to the 16th at “Vila Alexander” at 140 €, and a new hotelroom from the 26th to the 29th at "Centro Urban Chania” at 307,50 €. The short notice caused us a lot of extra expenses, and it’s stressfull to plan everything again in such a short time. Especially when the original flight had been booked months ahead.- Copenhagen-Heraklion
- Economy
Marc Joan B
Verified | Apr 11, 2025Cairo-Schonefeld
Economy
No reason given
My flight was canceled 10 hours before my flight. Cancellation with no reason. The options I was offered where unacceptable since I would have arrived 22h too late back home missing my work. I had to book another flight that cost me 317 euros and I was only refunded 170 euros by the airline. All in all a very stressful thing to happen wiring explanation or help whatsoever.- Cairo-Schonefeld
- Economy
Ayelet P
Verified | Apr 10, 2025Tel-aviv-Corfu
Economy
Successful claim
Strike
first flight from TLV on the 8th April was delayed and so we missed our connection home to CFU, Airline was on strike the next day and so we had to overnight in Athens for 2 nights. 1 piece of luggage was missing during the 2 nights and was returned to us on arrival to CFU on the 10th April- Tel-aviv-Corfu
- Economy
- Successful claim
Dimitra D
Verified | Apr 9, 2025Economy
Lost items purchased at the airport.
on 29/3/25 i forgot a bag with purchased items (from mastic shop) on my seat just before boarding at the gate. Informed the personnel in airplane and took reply after checking with the gate personnel that my forgotten bag was found and i shall pick it up when i return by the "lost and found". Unfortunately when I returned my bag was never found. That means it was lost between gate and "lost and found" Since i received information that was found at my seat near the gate. Since there are cameras in the area of airport i would like you to check and inform me. Cost of purchase 70 eur. Via credit card Booking reference UJ6FM7 Ticket nr. 3902473175976 Dimitriou Dimitra Thank you for your response- Economy
Ravi K
Verified | Mar 22, 2025Heraklion-London
Economy
Problems at airport
Heathrow power outage (21/3/25) caused cancellation on return journey. Rerouted to Brussels to take Eurostar to avoid much longer return journey- Heraklion-London
- Economy
Nabil E
Verified | Feb 23, 2025Economy
One bag didn't arrive.
Upon arrival after waiting for an hour , we were told that 40 bags didn't arrive and that they will arrive next day and will be sent to our addresses after we fill a form as an official complaint. This hasn't happened yet and we believe there is no one to talk to. The number they gave us for follow up doesn't answer.
- Economy
Ahmed S
Verified | Feb 14, 2025Zurich-Athens
Economy
Strike
I was obliged to book another ticket and pay 321.75 US dollars on LOT airline It took 11 hours to arrive Cairo instead of 6 hours in the original flight that was cancelled I had to spend 5 hours as transit time in Warsaw I do not even receive a refund for my cancelled ticket despite contacting the Aegean airlines according to their request using e mail- Zurich-Athens
- Economy
Μαργαριτα Τ
Verified | Feb 8, 2025Milano-Thessaloniki
Economy
Successful claim
No reason given
I was trying to contact the airline unsuccessfully. They finally answered me back via messenger in their Facebook page asking for my sympathy and they offered me the amount of money that the tickets cost. I was forced to book another flight that took me to my final destination not in a direct flight but via the airport of Athens where I was obliged to wait for 3 hours to reach my final destination. Total travel time from 13:00 ( Italy time) to 11:30 (Greece time).- Milano-Thessaloniki
- Economy
- Successful claim
Dionyssios L
Verified | Feb 7, 2025Larnaca-Bucharest
Economy
Successful claim
Influence by other flights
The Flight from Larnaca airport delayed more than shown in attachment. The flight from Athens to Bucharest left by the time it was possible to get. an other flight was booked the next day. I had to cancel all my appointments on the 3rd at the evening and the of the 4th February. I lost one days work In Bucharest. I lost the meeting at night the 3rd February wih my agent who would also transfer me to the hotel. Next day at the new departure time he couldn't, Receips left at Bucharest compony of mine. Now I returned to Cyprus.- Larnaca-Bucharest
- Economy
- Successful claim
Dimitris T
Verified | Feb 5, 2025Milano-Thessaloniki
Economy
Successful claim
No reason given
I tried to check in online for my return flight from milan malpensa to Thessaloniki . There I found out that my flight was cancelled. I didn't have any previous notification of any kind, or alternatives by the companies. Neither the one i ve booked the flight (volotea), nor the one managing the flight (Aegean). On my phonecalls and chats on the same day (3/2), both companies insisted that they could not do anything and it wasn't their fault. I had to book extra tickets for the train to the airport and another flight to return , with a cost of 603,40 euros for two people. As a consequence I had to leave 4 hours earlier and arrive two hours later at my destination, with a transfer waiting time of 3 hours at Athens airport, because there weren't any direct flights, as was my initial one. The airlines didn't provide any care at all. The incident caused both me and my partner a financial inconvenience of more than 700 euros and loss of interest for the rest of our days on vacation.- Milano-Thessaloniki
- Economy
- Successful claim
Louise G
Verified | Feb 1, 2025London-Athens
Economy
No reason given
We were offered meal allowances and taxi costs to the hotel whilst awaiting a revised flight.Our flight was cancelled which meant we then missed our connecting flight which resulted in 2 days delay to our holiday hence accommodation and car rental that we were unable to use / reclaim. The airline did not communicate that the flight was cancelled until 3 hours after check in - they just did not open the check in desk. We were informed that we would receive £300 compensation per passenger for our flight delay by the check in staff but this was then refused. It did spoil our holiday and therefore compensation would be some way to recompense for this unfortunate experience.- London-Athens
- Economy
Anna N
Verified | Jan 28, 2025Economy
Refound for my flights Istanbul / Athens
Hi, I'm Anna Nicoletti. Yesterday I had to take a flight from Istanbul to Athens, my reservation was NBESUR, my flight number A3 999, at 6:30 from Istanbul. For health reasons I couldn' t take the flight, is it possible to have a refund? Today also I had to come back from Athens to Istanbul, flight number A3994, same reservation- Economy
- Loss: €133
- Desired solution
Expenses reimbursement
Vasile-Marius C
Verified | Jan 21, 2025Stuttgart-Thessaloniki
Economy
Well , it has starred with trying to make me repay for my friend's checked bag another 29 euros when we did our check-in online ,then second time the lady at the counter when boarding has lost my ticket and had to regain my ticket from the security when she refused to accept my luggage as cabin luggage having 8 km , I have a rucksack and when i flew last time with the agean company same airline, a couple of months ago ,I had checked in a small rucksack,a big luggage for 8 kg plus i have payed an additional 23 kg one just for one rucksack which I travel which I had, and they said that I didn't needed to check in my bag ( rucksack) and asked me to take it with me on the cabin , I have all the receipts from the last flight also with me on my phone . So of course now, knowing that I had no need to book and extra 23kg luggage for my rucksack I haven't , and told me that I needed to have it payed extra . So I do apologise but it has cost me to remain in Stuttgart and miss my flight because of all this situation and it hasn't been my fault since i have listened to your staff and taking your advice. I would like a full refund of my ticket and all the additional cost payed and my flight from here to Thessaloniki as soon as possible. Thank you !
- Stuttgart-Thessaloniki
- Economy
Imteyaz O
Verified | Jan 15, 2025London-Jeddah
Economy
My flight was scheduled to depart at 16:35pm from Heathrow airport to Athens on 11/08/24. It actually departed at 17:19. Scheduled arrival time was 22:10. The plane landed at 22:27. By the time the plane came to a standstill after taxing it was 22:55. I asked the crew several times whether I will get the next flight. The crew replied, “Yes you will. Flights are normally delayed from here. Just speak to the ground staff. She will help you”. When I asked her, she told me to go to the gate. Without any delay, we rushed to our gate. Upon arrival at the gate at 23:10, they had closed it. The two staff members refused us to board. We requested multiple times but they refused. We were put on a flight next morning at 6:05am to FCO Fiumicino airport. The next flight from there was at 9:50am to Jeddah. We arrived at Jeddah at 15:35. This was 15 hours late than our original arrival time which was 2:35am. This caused our whole family stress, anxiety and great inconvenience.
- London-Jeddah
- Economy
Sandro F
Verified | Jan 15, 2025Athens-Funchal
Economy
Problems at airport
Em forma de resumo, o meu voo chegou ao destino final com mais de 3 horas de atraso, pois o primeiro voo ATH-LIS atrasou e por essa razão perdi o voo programado LIS-FNC, tendo apanhado outro voo e chegado mais de 3 horas depois ao destino. Contactei a tap que disse que tinha de contactar a Aegean que respondeu que supostamente não tinha culpa : "Dear Mr. Figueira, I would love to respond in favor of your claim, but I am afraid this is a case that EC261 exempts us from any liability. Let me explain. The reason why your flight from Athens to Lisbon on 02/01/2025 departed 1 hour and 48 minutes later was the Restrictions of the Air Traffic Control. In such cases, we certainly take care of any misconnecting passengers to the next available flights. Just as we did in your case. Financial compensation though, in occasions of delay such as this one, is not offered. The reason is that the factor affecting the delay of your flight was outside of our control. I hope you can see the justice behind this provision of the regulation. If you need anything further in future, my colleagues and myself remain at your disposal. Sincere regards, Marita Kafantari Andjus"- Athens-Funchal
- Economy
Einat A
Verified | Dec 26, 2024Tel-aviv-Helsinki
Economy
Problems at airport
Here are the details of the incident: Flight Number: A3 923 Initial Flight Date: December 16, 2024 Scheduled Departure Time: 12:20 - Actual Departure Time and Arrival:Delayed to 13:20, Arrived in Athens at 15:20 - Missed Connections: - Missed connecting flight to Warsaw originally planned for 15:50, rebooked to 19:40. - Missed second connection from Warsaw to Helsinki scheduled at 19:20. - Overall Delay Duration: 13 hours and 5 minutes - Departure Airport:*Ben Gurion Airport, Tel Aviv - Final Destination Airport: Helsinki Cause of Delay Provided by Aegean Airlines: The delay was reportedly due to a passenger checking in luggage without boarding the flight. However, this operational issue led to a substantial delay and multiple missed connections. Booking Details: Purchased via Kiwi.com on December 1, 2024, under booking reference number 590229585. Due to the delays and missed connections, I incurred substantial out-of-pocket expenses: - €110 for a hotel stay in Warsaw as I had to spend the night there. - €49 incurred to rebook a new ticket to Helsinki via Finnair on Kiwi.com.- Tel-aviv-Helsinki
- Economy
View more