Aegean Airlines complaints: comments, page 4
219 comments
Sandra R
Verified | Dec 23, 2024
Tel-aviv-Brussels
Economy
Successful claim
My original flight was from Tel Aviv to Amsterdam, via Athens on dec 18th 2024. The flight was supposed to depart at 5.20AM but left around 6AM. Therefor I (and many other passengers) missed my connecting flight. The flight from Athens to Amsterdam was supposed to leave at 8.35AM. Aegean airlines suggested to put me on the next flight to Amsterdam at 13.35PM (almost 5,5 hours wait). Instead I chose to fly to my final destination, which was Brussels and was therefor delayed another 2 hours more. I took the 15.30PM flight after a 7,5 hours wait, arriving at 17.50PM LOCAL TIME. In conclusion, because of Aegean airlines delay in my first flight, my whole journey took 14 hours instead of 7 hours. The airline did provide 18 euros for food and drinks at the Athens airport. I'd like to ask for the full amount of 400 euros which are owned to passengers who's flights have been delayed for more than 3 hours. Thanks so much in advance!
- Tel-aviv-Brussels
- Economy
- Successful claim
Moran Andrea M
Verified | Dec 16, 2024Zagreb-Athens
Economy
Problems at airport
I planned to flying with this flight but Iβm from Israel and all the flight was with palestian mans that look at me in way that I feels dangerous to my life and Iβm decided to give up on this flights and to search for new one because all the flight was with Arabic mans that hats Israeli- Zagreb-Athens
- Economy
Aris P
Verified | Dec 15, 2024Athens-Skopje
Economy
Weather conditions
Our flight Athens-Skopje took off around 17:30 in the afternoon and was supposed to land in Skopje at 17:55 local time. In the process of landing at Skopje airport, and already just a couple of meters above ground, the plane took off again and aborted landing. After approx 10 minutes of no announcement as of why and what had happened the flight was diverted to Thessaloniki airport, allegedly due to bad weather conditions (although this was not noticeable by passengers). After landing in Thessaloniki and waiting in the plane for at least 1,5 hours we disembarked, waited in transit and flew back to Athens at 22:00. A charter flight was then booked for us to fly again to Skopje. We waited in transit for at least 4 hours until our flight took off at 3am in the morning, and landed in Skopje around 03:40, on very notably far worse weather conditions. On a professional work trip and having to go on theatre stage the next day, which demands of me being in excellent condition both physically and mentally, covering the distance Athens-Skopje three times over on three flights and arriving almost 10 hours later than expected has affected my overall performance with implications on my appearance and participation at the festival. Not to mention stress related issues and challenged psychological state having to deal with logistics and work preparations for my colleagues and myself. On these grounds and although being an eager supported of Aegean Airlines (and will continue to be) and although I have been offered a free flight voucher, I am still going to be asking for the legal compensation I am entitled to. Sincerely Aris Papadopoulos- Athens-Skopje
- Economy
Martha Maria P
Verified | Dec 15, 2024Athens-Skopje
Economy
Weather conditions
The flight from Athens to Skopje, landed to Thessaloniki instead due to weather conditions they said. Then we flew from Thessaloniki to Athens and then again from Athens to Skopje. The plane landed safely with worse weather conditions than in the first place.- Athens-Skopje
- Economy
Eric N
Verified | Dec 8, 2024Larnaca-Schonefeld
Economy
i was flying on 03.12 from Larnaca to Berlin Via athens. The flight kicked off from Larnaca very late which leads to a transfer lost combination in Athens. So i was given an altenative at Aegean transfer desk to flight via frankfurt to Berlin with Lufthansa. I arrived to berlin at around 10:30 PM
- Larnaca-Schonefeld
- Economy
Marta L
Verified | Nov 22, 2024Athens-Madrid
Economy
Error 2ΒΊ apellido de un pasajero. Athens Airport
Necesito asistencia para cambiar uno de los datos de los billetes de mi reserva, ya que hay un error con uno de los apellidos de mi hijo que no se registrΓ³ bien. He hablado con la compaΓ±Γa con la que comprΓ© los vuelos pero me han dicho que la aerolΓnea no quiere cambiarlo, a pesar de que son ellos los ΓΊnicos capaces de hacer esas modificaciones. He contactado directamente con ellos pero no tengo respuesta. El nombre correcto es: Gael Madrid Lamarca Good evening, I need assistance for changing one of the tickets details of my booking, since there was an error with one of the last names of my son that was not well recorded. I have talked to the company with which I booked the flights but theyβve told me the airline doesnβt want to change it, and they are the only ones in charge of making those amendments. The right name is: Gael Madrid Lamarca Find attached passports with the right names and the booking confirmation tickets to see the mistake with sonβs 2nd last name. Iβd really appreciate your help. Marta
- Athens-Madrid
- Economy
Shimon B
Verified | Nov 21, 2024Athens-Larnaca
Economy
Bad attitude of the flight attendant, Dimitra
I waited at the boarding gate first so I could place my personal bag and the trolley bag in the compartment above my seat. The flight attendant decided that my personal bag was not important and moved it, causing to the fruite's salad that I purchased in my money to spill in my personal bag and do a damage my personal computer and other items that got wet as a result, This is despite the fact that I asked her several times nicely not to move the bag, but she ignored my request and moved it despite my request. She didn't even apologize for seeing me cleaning and asking her to throw the spilled fruit salad in the trash. I hope that you will find the way to compensate me !- Athens-Larnaca
- Economy
- Loss: β¬150
- Desired solution
Refund
Apology / Voucher
Karen L
Verified | Nov 13, 2024Athens-Istanbul
Economy
I was denied flying to Istanbul from Athens on 10th, where I was going for 3 days to see my ill niece. I felt I was treated badly, the reason given was there wasn't 150 days left on my passport, and there was no help working out what to do next.One Aegean member of staff tried selling me a flight to London for 397 euros. It was quite shock.
- Athens-Istanbul
- Economy
Maikel K
Verified | Nov 5, 2024Heraklion-Πindhoven
Economy
Weather conditions
from athens to eindhoven first we had a technical issue which caused delay, then it was delayed because of weather conditions (we had to board en offboard again twice) then we left at 1640 or something(was original 1350) and 20 minutes before arrival they went to brussels instead, there we needed to go with busses to eindhoven being there around 23.00. in stead of the original 1615.- Heraklion-Πindhoven
- Economy
Alison K
Verified | Oct 21, 2024Thira-London
Economy
Weather conditions
No details provided on delayed flight. Repeatedly was told we would get an update at certain times and it kept getting pushed back. The final update we got said we would board at 10:55am, but we did not end up boarding until about 11:30am. By the time we took off it was after 12:15pm.- Thira-London
- Economy
Test T
Verified | Oct 21, 2024Paris-Berlin
Economy
test test
test test testtesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttest
- Paris-Berlin
- Economy
- Loss: β¬100
- Desired solution
Valentina T
Verified | Oct 20, 2024Thessaloniki-Athens
Economy
Rudeness, harassing and threatening
During luggage check in at gate, a blind long haired hostess-refused to give her name- accused me of not being a ought kind, then of taking videos of her, called the police to check (I wasnβt rolling video, just reading on my kindle app waiting for her to do her job, and threatened me to deny boarding out of nothing. Unprofessional c rude behaviour. I actually showed my phone at the policeman- there were obv no video. Attached the kindle app screenshotβ¦
- Thessaloniki-Athens
- Economy
Avi O
Verified | Oct 10, 2024Tel-aviv-London
Economy
No reason given
I got a cancellation email from AEGEAN less than 14 days before departure, resulting in me having to purchase new tickets at a big financial cost. Not only that, as there were no other options that suited my timings for my original date intended, i had to book a new flight for a different date to a destination a few hours away from my original destination. This caused major stress and inconvenience. Not only did i suffer financial loss from having to book new tickets, i also lost out on my original ticket as i have not gotten a refund from AEGEAN. According to the law i am entitled to a full refund and full compensation and reimbursement.- Tel-aviv-London
- Economy
Jonathen O
Verified | Oct 10, 2024Tel-aviv-London
Economy
No reason given
I received a cancellation email form AGEAN less then 14 days before departure. As a result i had to purchase new tickets at a big financial cost which i cannot afford. In addition to that, there were no flights available to the destination i originally booked to, causing me to book to a different destination a few hours away, landing nearly 12 hours after my original booking. This cancelation not only caused me financial loss with buying new tickets, but also a financial loss of my old tickets as i have not received any refund from the airline. It has also caused lots of stress and inconvenience. According to the law i should be getting back a full refund and full compensation and reimbursement.- Tel-aviv-London
- Economy
Miriam L
Verified | Oct 10, 2024Tel-aviv-London
Economy
No reason given
We got an email form AGEAN less then 14 days before departure that the flight was cancelled. We therefore had to book new tickets which was a much bigger expense and extremely inconvenient. Our original destination was to London midmorning, however we only found tickets going to Manchester, arriving late at night for the date needed. This change has caused a lot of financial loss and a lot of stress and time. Not only did we have to book new tickets, we also lost money from our cancelled tickets and its caused us to have to arrive approx. 12 hours later then planned in a destination a few hours from where planned. We applied for a refund from the airline and a request of reimbursement for out new tickets, but we have not yet heard back from them yet.- Tel-aviv-London
- Economy
Elie M
Verified | Oct 7, 2024Tel-aviv-Newark
Economy
No reason given
ok thay dinot even sent me a email that my is cenceld so befor the flight i soo on the states that its cenceld so i need to book a noy one and wats verry expencive i dont have yet the resit from my now one thaks- Tel-aviv-Newark
- Economy
Aviad S
Verified | Oct 6, 2024Rome-Tel-aviv
Economy
No reason given
Dear Aegean Airlines Customer Service, I hope this message finds you well. I am writing to formally request reimbursement for the additional costs we incurred as a direct result of the cancellation of our Aegean Airlines flight. Due to the cancellation, we had no choice but to bear additional expenses, including: β’ Hotel accommodations, β’ Taxi fares, β’ Significantly more expensive alternative flights with Israir. These expenses were unavoidable and resulted from the disruption caused by the flight cancellation. As per EU Regulation (EC) No 261/2004, we are entitled to reimbursement for such costs as the cancellation occurred within less than 14 days before departure, and no reasonable alternative was provided in a timely manner. Please find attached all the relevant documentation, including receipts for the hotel, taxis, and the new flight bookings. I kindly request that Aegean Airlines reimburse these expenses as outlined in the regulation. I appreciate your prompt attention to this matter and look forward to receiving confirmation of the reimbursement process. Thank you for your assistance. Best regards, Aviad Stark Maya Liber- Rome-Tel-aviv
- Economy
Helen X
Verified | Oct 4, 2024London-Athens
Economy
Change of seats without warning
When I checked in at the gate, and without any notification before that, I was informed that me and my family's seats have been changed and we were spread around the plane. I complained and the response from the gate was to contact Aegean; the stewards simply laughed it off and explained that this is a new bigger plane. Shameful inconsiderate treatment for our family. Instead of 16 d,e,f, we were sent to 36e, 33b and 33c. In the end we saw that 36 was free and sat together. But our mood was ruined. We expected prior notification with an option to book new seats together and at least an apology. We got ignored, laughed at. The manager on flight never bothered speak to us despite promises to that effect.- London-Athens
- Economy
Julio M
Verified | Oct 3, 2024Chania-Madrid
Economy
Influence by other flights
Below is the complaint that I raised to Aegean airlines and attached is their response. I was flying with my family from Chania to Madrid via Athens on August 28. The flight from Chania to Athens was delayed for 2 hours resulting on losing the flight from Athens to Madrid. My family and I were relocated to a new flight the next day via Milan landed in Madrid on August 29 at 13:30 pm. Aegean airlines reserved a room for us in the Divani Palace Acropolis hotel to stay on the night of August 28 and we were asked to pay the transportation from the Athens airport to the hotel, promising us to reimburse this expense. At our arrival to the Divani Palace Acropolis hotel we were told that we have the right for a meal (dinner) but the restaurant was closed at that time (11:30 pm) so we had to get dinner in an affordable restaurant close to the hotel (McDonalds). We could not get breakfast the next day as we had to leave the hotel at 5 am and the breakfast service started at 7 am, so we also had to get breakfast at the airport. We also had a prepaid non-refundable hotel reservation in Madrid for the night of August 28 that we had to pay anyways. Last but not least, as per Aegean policy, we are eligible for a compensation due to our flight was delayed for more than 3 hours, as we landed in Madrid 13 hours later than expected (August 29, at 1:30 pm instead of August 29, at 12:30 am). Hereby I am requesting you the reimbursement of the following expenses: 1 - Taxi from Athens airport to Divani Palace Acropolis hotel -> 40.73 EUR 2 - Taxi from Divani Palace Acropolis hotel to Athens airport -> 45.14 EUR 3 - Dinner on August 28 -> 31.20 EUR 4 - Breakfast on August 29 -> 13.20 EUR 5 - Hotel invoice in Madrid for the night of August 28 (2 rooms, 53,94 EUR each) -> 107.88 EUR Total expenses to reimburse -> 238.25 EUR (I am attaching the receipts for your reference) On the other hand, I am also requesting you the compensation for the flight delay, which according to EC Regulation No 261/ 2004 represents a compensation amount of 400 β¬ for each ticket (β¬400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km). Please reach out to me for any further query. Thanks for your collaboration Julio Moreno- Chania-Madrid
- Economy
Rein J
Verified | Oct 2, 2024Athens-Tallinn-ulemiste International
Economy
Extra paid seat
I paid extra for the seat what I chose (30 D) but somehow I got seat 12 A. Ticket was purchased in Oct 15 2023, if I remembe right. So why I did not get a seat what I paid for?- Athens-Tallinn-ulemiste International
- Economy
- Desired solution
Refund
Agnieszka N
Verified | Oct 2, 2024Warsaw-Heraklion
Economy
break-in and robbery of one of the suitcases
My complaint does not concern the flight itself and the operation of the airline, but the transport of baggage. Namely, the checked baggage (checked in at Chopin Airport in Warsaw) was received at the destination airport (Heraklion) with signs of a break-in and robbery of one of the suitcases and attempts to break in (unsuccessful) to another. Unfortunately, these signs were noticed after leaving the airport, only at the hotel (the very late hour, tiredness after the journey were probably the reason for the not very thorough assessment of the collected baggage in the luggage claim zone). A number of items were lost that were not very valuable in the commercial sense, but very valuable in the utility sense (measured portions of unique skin care cosmetics). Additionally, one shoe from two pairs of women's shoes was also found missing, which is difficult to understand.
- Warsaw-Heraklion
- Economy
- Desired solution
Other
Salma E
Verified | Sep 27, 2024Cairo-Zurich
Economy
Terrible Experience with Aegean Airlines β Lost and Damaged
Terrible Experience with Aegean Airlines β Lost and Damaged Bags, No Support I had an awful experience with Aegean Airlines that I feel compelled to share. During a transit flight, Aegean Airlines lost my bag, and despite my repeated efforts to follow up, their customer service has stopped replying to my emails being completely careless. After two months, they still havenβt found my bag and have escaped from compensating me for the loss! To make matters worse, I also had two damaged bags, and once again, Aegean Airlines showed no concern or willingness to address the issue. To add insult to injury, they even blocked my access to their tracking page, leaving me completely in the dark! Their lack of communication, care, and basic customer service has been appalling. Worst airline experience ever! If you value your belongings and peace of mind, I strongly recommend avoiding Aegean Airlines. Save yourself the suffering!
- Cairo-Zurich
- Economy
- Loss: β¬3000
- Desired solution
Apology / Voucher
Heidi W
Verified | Sep 25, 2024Mykonos-Split
Economy
No reason given
Iβve contacted Agean airlines and filled out a form with them online, but they said because Croatia Airlines was my last flight into split, but I had to fill one out with them and they would work with them. So I filled out a form with them and Iβve continued to fill out Forms with them and they keep telling me itβs gonna be 21 days and 21 days has turned into four months and I havenβt heard anything from them except the standard email that says weβre working on it and give us 21 days so obviously theyβre not working on it. You can see from my ticket. They rerouted me through Prague so I went Athens to Prague, Prague to Split and arrived nine hours later with my bags missing for three days so I want the compensation for the bags that were missing for the three days and for the purchases I had to make. I also had a tour that I missed that I had early the next morning at 7 AM but since I didnβt have my bag, I didnβt have a swimsuit nor I have shoes nor did I have a cover-up so I didnβt have appropriate attire to wear on the blue cave water tour Which cost me $240 USD. I arrived in SPU late around 10 pm filed claim at airport with baggage dept. file reference SPUOU82354 I just need to hear from either airline at this point. This is not the service I expected from either carrier. I am due reimbursement for lost tour and incidentals and for 3 days of no baggage. Please help me.- Mykonos-Split
- Economy
Abigail W
Verified | Sep 23, 2024Geneva-Athens
Economy
Influence by other flights
we received an offer to cover the food and drinks costs for the extra day delayed. However no offer of emotional distress, dealing with a young child, hassle, time, wasted pet arrangements, transfer missed in Athens, loss of 1 night of hotel in Athens, other incidentals, it was very frustrating. Luckily we live in Geneva so we could stay at our house but I feel we deserve more for this experience - from Aegean or Swiss I do not care which ! best regards- Geneva-Athens
- Economy
Irma D
Verified | Sep 18, 2024Tbilisi-Heraklion
Economy
No reason given
Hello, On September 14, I was flying from Tbilisi to Athens than to Creta . The first problem was when the plane was 30 minutes late to Tbilisi. Then we flew from Tbilisi to ATHENS INT E VENIZELOS ATHENS airport from where we had to fly to NIKOS KAZANTZAKIS HERAKLION airport. They didn't wait for us at the airport, they stopped us in ATHENS INT E VENIZELOS ATHENS airport from 08:00 in the morning to 21:00 in the evening. I was going to a wedding over the weekend and because of this delay I missed a day of the wedding. On Monday, I returned to Tbilisi because of work. I received both financial and moral damage. Therefore, please compensate me for the loss caused by the flight delay.- Tbilisi-Heraklion
- Economy
Herolind H
Verified | Sep 17, 2024Tirana-Larnaca
Economy
They told me that the gate was changed and I missed the flight but they were not any announcements or gate change information. Or I havenβt received any emails on my updates. After they deny my boarding they found me another flight after 3 and a half hours and they asked me to check in again so they took all my liquids including whiskeys , perfumes and drinks I bought on my waiting from the duty free. That was not right.
- Tirana-Larnaca
- Economy
Petru B
Verified | Sep 15, 2024Chania-Cluj-napoca
Economy
Technical problems
We were due to take off at 8:00 AM, but we actualy did at aprox. 2:30 PM. We didn't get any facilities nor explinations, we contacted the travel agency and told us there was a malfunction with the landing gear of the airplane. Also, we were told that at 12:00PM we were going to get information regarding the take off hour, but that didn't happened and we were left there to hang, unsure when we'll take of. We got that info later. My travelling mate Luiza Katalin Baiesu, complaint no. #291501 already got her money- Chania-Cluj-napoca
- Economy
Juan A
Verified | Sep 4, 2024Rome-Mykonos
Economy
Weather conditions
Flight was delayed out of Rome then couldnβt land in Athens to connect to Mykonos and missed both rebooked flights. Finally got in 6 hours late- Rome-Mykonos
- Economy
Joe Y
Verified | Sep 4, 2024Rome-Mykonos
Economy
Weather conditions
Flight was delayed leaving Rome by 2 hours then we couldnβt land in Athens and diverted to Santorini. Missed 2 of our rebooked connections to Mykonos. Finally got there 6 hours later- Rome-Mykonos
- Economy
Doron D
Verified | Sep 1, 2024Prague-Tel-aviv
Economy
No reason given
My flight from athens to tlv was canceld 4 days before departing, i only got a mail with notification 3 days before the date! The compamy says its because of security reason but the skies were open above israel plus the company itself did have other flights to tlv, (but mine not). I talked with their call center and they refused to reroute me because i wanted to use another comapny flight. Were not willing to give manager. They were only willing to refund. I also told them i will book it by myself and i just want them to give me the conpensation of the delta payment but the refused. (This is why im using you)- Prague-Tel-aviv
- Economy
Maria T
Verified | Aug 31, 2024Thessaloniki-Newark
Economy
No reason given
Went to check in. The counter person could not find our reservation. I show her it she sent us to there contact after I showed her Mr confirmation number. They told us that someone cancelled my reservation. They didnβt say who. We called united they told us the same thing. United booked us on a flight for the next. So we had to rent a car to get back to my sisters house and come back the next day.- Thessaloniki-Newark
- Economy
Amir S
Verified | Aug 28, 2024Dublin-Tel-aviv
Economy
Unknown
Yoel arrived on alternative flights, arranged by myself, on August 13 at 05:55 AM. The airline informed me on 5th August at 8:05 Am. The airline did not provide any further care. Family holiday was cut short, extra travel involved, huge unvcertainty, a child of 13 had to travel on his own through a connecting flight! very stressful. Two flights were purchsed as replacement: Aer lingus at 124.63 as receipt. Elal at 379.50 USD , converted at 0.9 euros to 341.04 euros- Dublin-Tel-aviv
- Economy
Stephanie S
Verified | Aug 23, 2024Larnaca-Samos
Economy
No reason given
they offered an 18 euro voucher at the terminal for the wait - that could be used only for specific places and in one go. Nothing was signed. Upon arriving to Athens they automatically checked in the passengers on the 6pm flight to Samos (which was also delayed by an hour) and i was provided with the attached boarding pass. The only thing that was evident was that there was a delay with the 5am Aegean flight from LCA - as they left at the time we should have left. They also moved passengers from that flight to our flight for some reason. It should be noted on my communication with Aegean they rejected any compensation stating that the delay was less than 2 hours. I arrived after 8pm in Samos when I should have arrived at lunch time with over 6 hour delay.- Larnaca-Samos
- Economy
Ghasan R
Verified | Aug 22, 2024Beirut-Athens
Economy
No reason given
dear, after our flight got cancelled we had to go to Jordan we could get in time in Europe. we had to take a flight from beyrut to amman and stay there for 4 days, after that we had a flight from amman to rome and from rome to brussels. we had to spemd around β¬4000 on tickets because of the short time we had.- Beirut-Athens
- Economy
Maram B
Verified | Aug 18, 2024Amman-Copenhagen
Economy
No reason given
I reached Queen Alia International Airport in Amman, Jordan on the 9th of August at approximately 12:00 pm, four hours before the scheduled departure. As I was about to check in my luggage, the staff informed me that Aegean Airlines had cancelled the flight. I contacted the airline, but they did not provide a new flight or much information. They advised me to book another flight with a different airline and seek a refund once I returned home. Armed with this advice, I took a taxi back to my sister's residence to search for new flights to Copenhagen. The earliest and most affordable option available was on Monday, the 12th of August, departing at 10:25 am. Consequently, I missed work on that day and had to inform my bosses of the situation. Finally, I arrived in Copenhagen on Monday, the 12th of August, at 10:00 pm.- Amman-Copenhagen
- Economy
Anonymous member
Verified | Aug 18, 2024Heraklion-Dubai
Economy
Delayed flight, no seating, forced check in bag, rude staff
When we checked-in our first bag, the woman at the desk was extremely rude and sarcastic to me and my partner. She told us that we had to check-in our cabin bags as Aegean airlines had overbooked our flight. When we got into the airport, it was already heavily crowded due to most flights being delayed. While the lounge was already closed, we were lucky enough to find a seat, most people were sleeping on the floor. When we got called for our flight, we left these seats to get in line at our gate. Then we were told the flight was delayed and now there was absolutely no seating. We went down the stairs of the gate as we thought there might be a break from the absolute chaos that was happening in the rest of the airport, only to be called over by another Aegean airline staff member. She was also extremely rude to my partner and I, wouldnβt provide us with any information and when we told her we were just looking for seats, she told us to βdeal with itβ. After this experience I would rather swim from Crete to Athens than use Aegean Airlines- Heraklion-Dubai
- Economy
Bruna O
Verified | Aug 16, 2024Athens-Paros
Economy
Athens Airport Venzelos
I was traveling from AMS to Paros with a connection in Athens, the flight from AMS was a bit late, when I arrived in the gate 21, was not opened yet I went to ask the lady if I was in a correct gate, she was completely rude I said good afternoon she even did not look at me, or opened her mouth to answer my question, she only shakeβs he face and stayed in there looking like if to be in there was a cancer! Flight Olympic air OA078 date 16/08 at 18.00- Athens-Paros
- Economy
Sophia K
Verified | Aug 15, 2024Athens-Kavala
Economy
No refund for cancellation
I had to cancel my departure from Athens to Kavala and keep my return ticket from Kavala to Athens. Was informed thereβs a small refund for cancellation, however I have to pay extra for keeping my return ticket. Result is my refund is almost 0 euros. I am a regular passenger and donβt feel appreciated for having absolute no refund back after one cancellation.- Athens-Kavala
- Economy
- Desired solution
Refund
Claire S
Verified | Aug 15, 2024Keffallinia-Newark
Economy
Aegean was delayed which made me miss our connecting flight in Athens. Then we stayed in Athens overnight. Then they booked me and my children on stand by. Still waiting for a flight 23hours later
- Keffallinia-Newark
- Economy
Zvi Y
Verified | Aug 12, 2024Olbia-Tel-aviv
Economy
Damaged baggage
Got the baggage broken when i got it in Ben Gurion....................................................
- Olbia-Tel-aviv
- Economy
- Desired solution
Charalampos T
Verified | Aug 12, 2024Stuttgart-Thessaloniki
Economy
Unknown
Ich habe diese Nachricht bekommen. Jedoch habe ich nur bei Ihnen angefragt und dann bei der Airline. Thank you for your recent Refund request with registration number 0001872910 which concerns passenger TSILIMANTOS CHARALAMPOS with booking reference (PNR) VIWODT. We would like to inform you that your application cannot be further processed, since you have already taken relevant actions towards the respective booking. We remain at your disposal.- Stuttgart-Thessaloniki
- Economy
Ross H
Verified | Aug 11, 2024Athens-Florence
Economy
My brand new suitcase was run over by a vehicle.
When I collected my suitcase it was broken. I noticed in the baggage tag that there are tyre marks and it is obvious that a vehicle ran over my suitcase breaking it beyond repair. I have taken photos of this as evidence.
- Athens-Florence
- Economy
- Desired solution
Refund
Kyriakos C
Verified | Aug 9, 2024Athens-Larnaca
Economy
Missing luggage
I had a flight from Athens to Larnaca on Wednesday, August 7th. I am currently here on holiday, but unfortunately, my luggage did not arrive at the final destination. I completed all the necessary forms with Aegean Airlines to report the missing luggage and received an email with the file reference: LCAA319250/07AUG24/1626GMT. However, I have not received any further updates regarding the status of my luggageβwhether it has been located, and when I can expect to receive it.- Athens-Larnaca
- Economy
Mordechai E
Verified | Aug 7, 2024Tel-aviv-Athens
Economy
Unknown
i have a connecting flight from ATHENS to newcastle which wasnt canceled maybe i could get money back for that as well- Tel-aviv-Athens
- Economy
Mia Y
Verified | Aug 6, 2024Tel-aviv-Δ°stanbul
Economy
Unknown
Given the inconvenience caused by this cancellation, I kindly ask for the full refund to be processed as soon as possible. I would appreciate your prompt attention to this matter. Thank you for your understanding and cooperation. Sincerely, Mia Yanni- Tel-aviv-Δ°stanbul
- Economy
Sophia C
Verified | Aug 5, 2024London-Athens
Economy
Unknown
The flight was cancelled after I had already checked in my bag at 8pm (around 2 hours before departure). Nobody was telling us anything and we were waiting for an update until 10pm, were people said there will be an early replacement flight before 11 AM (the replacement flight was actually at 3PM!!!!) We ended up arriving at the hotel 3 hours after the time that the flight was supposed to take off. Also we had to pay for our food and drinks at night and on the next day before the flight. We arrived in Athens 20 hours after the original arrival time. It was extremely exhausting and my mental health was severely damaged. Also I missed my boat tickets that day after and had to pay for new ones!!!!!!!!!!- London-Athens
- Economy
Mark Jonathan R
Verified | Aug 5, 2024Corfu-Johannesburg
Economy
No reason given
The domestic flight from Corfu to Athens was delayed and as a result I missed my connecting flight to JHB via Dubai on Emirates Airlines. In Athens, the Emirates Airline were not able to book me on a timeous flight back to my final destination (they said the flights were booked up for many days). I am a doctor and needed to be back at work to begin my shift. I had to purchase new tickets for my wife (separate claim) and reroute via Zambia. I had to spend money on accommodation in JHB because the new flight arrived at night and the first flight out to my final home town destination was only the following day. I reached my final destination 15 hours later than originally planned. Aegean Airlines' delay therefore cost me about R68000.00 (wife included) which is the equivalent (more or less) to Euro 3400. When waiting to board the Aegean Airline in Corfu, at no point did any ground crew give us a reason for the delay, the departure board was not updated accordingly and the captain did not apologise for inconveniencing the passengers upon arrival at Athens airport. I got a food voucher from Aegean Airline for Euro 18.- Corfu-Johannesburg
- Economy
Lynn K
Verified | Aug 3, 2024Corfu-Johannesburg
Economy
No reason given
I have uploaded a summary of what happened in a previous heading. The airline sent an email after I requested compensations and said: Good afternoon Mrs. Kleynkans, I hope my message finds you well! Please, let me extend my true regret for this unfortunate occurrence and I sincerely apologize for any trouble it may have caused. We didn't want to ruin your plans. Also, I would like to point out that we have no intention of creating a problem during your journey and inconvenience. Aegean Airlines makes every effort to ensure that flights are handled according to the original schedule. When such delay flights, decisions regarding the progress of the flight are made after consultation between the captain and the Control Tower. That is why in this particular case, the announcements concerning your flight depended directly on the instructions our captain would receive regarding the previous one. I confirm that your flight with us from Corfu to Athens on July 2, departed 1 hour and 45 minutes later, due to the late arrival of an incoming aircraft (the same was used for your flight) caused by restrictions in Air Traffic Control. Unfortunately, According to the European Regulation 261/2004, no compensation is foreseen, due to the fact that the reason of the delay was not something within our control and as the delay was less than three (3) hours. With this email, you can see as an attachment, the delay certification that you need for your insurance. I am very sorry that we have not been able to live up to your expectations this time. We hope, however, to host you soon on a more enjoyable flight. I remain at your disposal for any future communication and I wish you a good afternoon. Kind regards, Niki Matsioula- Corfu-Johannesburg
- Economy
Georgios V
Verified | Aug 3, 2024London-Athens
Economy
Family fare benefits
Dear Agean Customer Service, I am writing to formally complain about my recent flight with your company. I paid for a family fare, which was advertised to include the benefit of free seats together for family members. However, when I logged in to complete the check-in process, I discovered that our seating was not arranged accordingly. My three-year-old was assigned seat 35B, my six-year-old was assigned seat 36B, my wife was assigned seat 37B, and I was assigned seat 36E. This was extremely disappointing, as one of the primary reasons for purchasing the family fare was to ensure that we could sit together. When I contacted your staff, they informed me that they were unable to assist and that only the airport staff could potentially change our seats. This resulted in a difficult flight experience, as my children were prepared to sit together and share their toys. I paid extra for the family fare specifically to receive the benefit of seating together, which was not provided. I believe this constitutes false advertising on your part. I request an immediate response and resolution to this matter. Sincerely, George Ververis- London-Athens
- Economy
View more