Aer Lingus complaints: comments, page 2
263 comments
Bradley S
Verified | Jun 4, 2026
Philadelphia-Manchester
Economy
Technical problems
We boarded the plane and sat for around 4.5 hours waiting to take off. We were then told that the plane was grounded and we would have to leave. No refreshments or food were offered during the 4.5 hours we were sat there. When we got off the plane we were told to wait for an email to rebook the flight and a separate email would be sent to book a hotel. We were then told to get our bags from the carousel. I went to get my bags from the carousel to find one of my bags had been ripped wide open and my stuff was hanging out. I tried to book the complimentary hotel via the link in the email. The link in the email didnβt work and there was nobody from Aer Lingus in the airport to speak to. They donβt have a service desk at that airport. So eventually after hours of trying I had to book my own hotel and wait for the shuttle. I managed to get to the hotel around 3:00am when the flight was the previous day at 8:30pm. The replacement flight they put us on was the following day at 8:30pm so I had a full day of waiting around. I was told at the airport when I checked my bags for the replacement flight that the QR code for hotel reimbursement wasnβt working and I should go to the Aer Lingus website, which I did only to find this not working either. After a lengthy phone call Iβve been told Iβll receive an email asking me to submit my hotel receipt for reimbursement. In the end I arrived in Manchester a full 24 hours after and I will never use this airline again. I received a bare minimum service throughout the entire ordeal. The staff clearly donβt care.
- Philadelphia-Manchester
- Economy
Alan C
Verified | Jun 3, 2026Manchester-Orlando
Economy
No reason given
We booked the flights through Net Flights in August 2025. They were confirmed and paid for in full. Eir Lingus cancelled the direct flight from Manchester, and we had to re-book with a connecting flight from Dublin. When we got to Manchester airport for the 9.25 am flight, we were informed that we were not booked on the flight at all. But we were booked onto the connecting flights from Dublin. After a lot of confusion and contacting Net Flights, they told us that it was air Lingus systems that were at fault and the system had not recognised the booking ref. Air Lingus managed to get us on a later flight that left Manchester at 12:45 pm. a delay of 3 hours and 20 mins. When we landed in Dublin, we only had 40 mins to get through immigration and get to the gates for the next flight, EIO 121, which left at 13:50. We only just made the flight before takeoff. When we landed in Orlando, tired and stressed, we found that we had no luggage, and after further enquiries, our bags had not made the flight on time. we spoke to baggage control, who took all the details and found that our bags were still in Dublin and they would make arrangements for them to arrive the next day. I am diabetic, and all my meds were in my case. They kept in contact with us, and the bags did arrive in the early hrs of the 22nd, 2 days after our flights. We had to purchase new clothes and toiletries to get us by until the bags arrived.- Manchester-Orlando
- Economy
Rachel G
Verified | Jun 2, 2026Izmir-Dublin
Economy
Claim escalated to airline
No reason given
Airline has received the expenses claim form. There was no information available. Communication was minimal and terrible. The accommodation provided was substandard, not acceptable. No air con and cigarette fumes rooms breakfast was very very poor. We were told about weather however there was no sign of poor weather. More like pilot was going over their allowed hours.- Izmir-Dublin
- Economy
- Claim escalated to airline
Anette K
Verified | May 27, 2026Schonefeld-Dublin
Economy
Refusal to pay promised compensation
When asking for passenger volunteers because of a sick crew member, compensation was promised. No aer lingus staff at Berlin airport, so no negotiation. When issued replacement ticket in Berlin the folowing day, I was told to go to the aer lingus desk in Dublin for my compensation. In Dublin I was told I had to do it online. I was then told 2 days ago that all eligible compensation had been issued at the airport, which was not the case. Even on the aer lingus websute it says that volunteers get a commodation &food, replacement flight AND compensation.- Schonefeld-Dublin
- Economy
Niko A
Verified | May 19, 2026Helsinki-Glasgow
Economy
Hello! I wrote an application online about delayed luggage, but apparently the application was for delayed flights. My two friends and I had our checked bags delayed on the DUBLIN - GLASGOW flight number (EI3228) route on saturday 18 april 2026. The bags contained our work clothes, which meant we lost two days of work. On Sunday we lost double the salary and on Monday the basic salary because our luggages arrived on monday PM 8.30. We also had to buy random clothes, including safety shoes, but we still couldn't even complete Monday's shift because the cards and other things we needed for work were inside the lost bags. However, these are small expenses compared to the lost salary that we still need to live. Our lost salarys are approximately 2,100 euros for three people. We would hope that you would understand our situation and be kind enough to agree to at least reimburse our salarys. Otherwise, our trip with your airline went smoothly and without any complications. These are unfortunate incidents because we travel a lot with different airlines for our work and these inevitably happen sometimes. I agreed with my friends that we would make a joint application for compensation. Luggage owners AHO NIKO, LEMOLA VILLE and VALLI MIRO. You can pay compensation to this account number. Name - AHO NIKO Iban - FI6957008120396606 Bic - OKOYFIHH King regards, AHO NIKO
- Helsinki-Glasgow
- Economy
John M
Verified | May 13, 2026Dublin-Edmonton
Economy
Successful claim
No reason given
My flight EI 127 was delayed from Dublin on 11th May,2026, this prevented me from meeting up with the connecting flight WS463 in toronto and i was later booked to board AC 0177 after greater than 3hours of wandering round under intense pressure in the airport,i eventually got to YEG at past 11pm . My 22kg checked in baggage only got to the address given following night too. The issue was complained to Air Canada and a case was raised as in the attachment with File reference YEGAC97330- Dublin-Edmonton
- Economy
- Successful claim
Richard D
Verified | May 4, 2026Belfast-Manchester
Economy
No reason given
Aer Lingus blamed weather for the delay. I've uploaded a screenshot of BBC weather on that day showing sunshine. Other flights were taking off for Manchester, including from Belfast airport.- Belfast-Manchester
- Economy
Liam H
Verified | Apr 10, 2026Boston-Amsterdam
Economy
Problems at airport
They blame weather at Schiphol, but the true cause was a preventable de-icing fluid shortage, depleting supplies in 72 hours due to poor planning, single-supplier reliance, and inadequate stockpiles despite forecasts. Winter storms in January are expected and inherent to operations; airlines must prepare. CJEU ruling in C-549/07 Wallentin-Hermann v Alitalia confirms extraordinary circumstances require events beyond control and not normal to activity, and de-icing shortages fail this, as ruled by German BGH. Knock-on effects from avoidable issues like this do not exempt them. Their negligence caused immense disruption; this is unacceptable.- Boston-Amsterdam
- Economy
Liam H
Verified | Apr 10, 2026Amsterdam-Boston
Economy
Influence by other flights
The captain explicitly announced that the initial delay was caused by the aircraft having to return to the gate due to an issue with a passenger. This led to a significant departure delay, resulting in our late arrival in Dublin. The flight was several hours late. That doesnβt happen because of flow management.- Amsterdam-Boston
- Economy
Claire D
Verified | Apr 9, 2026Dublin-Guatemala City
Economy
Successful claim
When I arrived in Guatemala my bag was still in Madrid and I did not receive the bag until I arrived back in Dublin on the 15th March. When I received the back the zip was smashed on it. I have not received any compensation for the inconvenience.
- Dublin-Guatemala City
- Economy
- Successful claim
Leandros N
Verified | Mar 11, 2026Dublin-Amsterdam
Economy
Successful claim
Strike
Claim details My original flight was scheduled for the 9th, but the airline rescheduled it to the 10th, which resulted in me arriving at my final destination approximately 22 hours later than originally planned (exact times are included in the attached PDFs). The airline informed me about the schedule change prior to departure and offered the rescheduled flight for the next day. They did give me the option for a refund, but apart from this option, no additional assistance or care was provided. Due to this change, I incurred additional costs. I had to stay one extra night in Galway and book a new ferry ticket from the Aran Islands, as the original travel arrangements no longer matched the new flight schedule. After the trip, I made a good-faith effort to resolve this matter directly with the airline by submitting a formal claim through their official channel and providing all requested supporting documentation. After I submitted the receipts and bank statements they requested, the airline stopped responding and the case has remained unresolved. As a result, I have been unable to obtain reimbursement or a final decision on the claim through the airlineβs own process, which is why I am seeking your assistance in pursuing this matter and enforcing my passenger rights under EU Regulation (EC) 261/200- Dublin-Amsterdam
- Economy
- Successful claim
Lauren K
Verified | Mar 5, 2026Chicago-Dublin
Economy
Technical problems
I dont believe there was any medical emergency on this flight or medical issue. I have asked the crew who were friends and pilot. This was due to a general delay... boarding issues, isues with ground equipment etc. Airline has not provided proof of the medical issue- Chicago-Dublin
- Economy
Ziko K
Verified | Mar 2, 2026Leeds-Boston
Economy
Problems at airport
We contacted the ground staff about our delayed flight between Leeds and Dublin after security clearance in Dublin airport, which eventually led to us not being able to board the flight from Dublin to Leeds. The ground staff said that they cannot do anything and asked us to contact Aer Lingus via email after the trip was completed. We arrived in Boston almost 4 hours after scheduled time. This incident was a significant disruption for our family as we had 2 little children (but also for me as a University researcher as I had an early morning presentation the next day at Northeastern University, which I had to unfortunately miss due to late arrival in the hotel from airport). Unfortunately, all this could have been easily avoided. I emailed Aer Lingus after arriving back in Leeds, and they had provided a case reference number (01698957), promising to get in touch. However, it has been almost 8 months and even after repeated calls, there is no way to reach their customer service. In addition, Aer Lingus do not have a dedicated customer email team to deal with complaints and we found the entire process to be incredibly stressful and disappointing.- Leeds-Boston
- Economy
Thomas P
Verified | Feb 26, 2026Glasgow-New York
Economy
No reason given
I was travelling from Glasgow to New York, connecting through Dublin. The GLA>DUB flight was delayed arriving, an issue with staffing in the cockpit was the message from the captain. The flight was then further delayed leaving Glasgow and arriving in Dublin. Upon arrival in Dublin I was told by cabin staff on the first flight that arrangements were made. Upon reaching the terminal I was handed a boarding pass for the next flight to JFK, 5 hours after my originally scheduled flight. Once I cleared immigration I reached my original gate, to find that my originally booked flight had not yet departed and boarding was still in progress. I was denied boarding on this flight by gate staff as my boarding pass for this flight had been revoked and a new boarding pass issued for the later flight.- Glasgow-New York
- Economy
Jonathan S
Verified | Feb 25, 2026New York-Manchester
Economy
No reason given
I was on the same Aer Lingus flight 23rd Dec JFK to Manchester. They cancelled this and rebooked us onto the next day 24th Dec. (Aer lingus have paid compensation to me on this) The rebooked flight on the 24th Dec left JFK and 3 hours into the flight rediverted back to JFK airport and was later cancelled. This is what im requesting another compensation claim for and had no response from Aer lingus.- New York-Manchester
- Economy
Mary P
Verified | Feb 19, 2026Dubrovnik-Dublin
Economy
No reason given
Contacted Aerlingus on several occasions via email spoke to staff at customer care with no result . Arrived at my final destination around 9 30 pm . Got no information from Aer lingus just flight delayed . They gave me a boucher for 25 euro towards food . Sitting around the airport waiting for information all the time with no update from Aerlingus . Missed no event or loss of money- Dubrovnik-Dublin
- Economy
Tracey E
Verified | Feb 18, 2026Economy
Denial of refund for flight change.
I booked a return flight with Aer Lingus: Exeter to Belfast City 30.7.26, return 4.8.26. Booking ref 284VCS. I was informed last week that my flight had been changed to Dublin. This does not suit me at all and I have not accepted it. I was informed that I could cancel and apply for a refund, but this request was rejected. I phoned customer service last week and waited 45 minutes to speak to a rep- they told me they would action a refund- nothing since then. Yesterday, I was informed that my flight to Dublin had changed again- I don't accept this change either. I believe that I am entitled to a full refund. I have booked a flight with BA, who do fly to where I want to go.Overall
Changed flight-denied compensation
- Economy
- Desired solution
Sam R
Verified | Jan 19, 2026Cork-London
Economy
I got them to send it back to my home address, because when they said it would arrive would be too late and I wouldnβt have it for the next day. It was just one bag missing and I checked in with my girlfriends bag and that arrived but mine didnβt, I went to bag assistance and I filed complaint with them in London Heathrow airport
- Cork-London
- Economy
Isabel P
Verified | Jan 13, 2026Dublin-Amsterdam
Economy
Claim escalated to airline
Problems at airport
We were not told the flight was cancelled until the evening before at about 5 oβclock however a Ryan air flight the next day only an hour after our departure time flew and arrived in Amsterdam that same day our flight was cancelled- Dublin-Amsterdam
- Economy
- Claim escalated to airline
Mathew C
Verified | Jan 8, 2026Dublin-Jyvaskyla
Economy
I was in Finland to Install artwork and experience a light art festival. Due to this delay my work boots and clothing did not arrive. I had to borrow safety gear. It was of great inconvenience and embarrassing when you donβt know anyone in a different place. On top of this, the time I spent trying to resolve the issues with aer Lingus and Finnair (as they blamed each other) meant I missed out on experiencing Finland and the festival, it ruined my trip completely. Complete waste. I was given no money for incidentals. And was told I could claim 50 euro a day, which they have not honoured. And I have since wasted more hours trying to get this sorted out, with no luck.
- Dublin-Jyvaskyla
- Economy
Derek P
Verified | Jan 2, 2026Manchester-Los Angeles
Economy
I arrived at the airport on time but the flight took off before the scheduled departure and i was refused boarding. I have tried to contact the airline daily. But all i get is a robot response I was hoping they were going to offer alternative dates But they are just a total nightmare
- Manchester-Los Angeles
- Economy
Justine C
Verified | Dec 27, 2025Dublin-Paris
Economy
The bag that went missing contained clothes for 4 persons. This was the first flight for our trip to French polynesia the following day. Cost of living in French polynesia is much higher than it is in Europe. Receipts attached are in French. They're for clothes ( for the 3 children and me) aswell as basic necessity such as toiletries, and replacement shoes / chargers. We were without our bag for 2 weeks ( bag received on the 2-3rd of November ). I received only 190e compensation on the 28th of October while my bag was still missing.
- Dublin-Paris
- Economy
Gervas C
Verified | Dec 24, 2025Leeds-Boston
Economy
Claim escalated to airline
No reason given
I am writing to formally submit a claim under UK/EU Regulation 261/2004 following a serious disruption to my journey, which was booked with Aer Lingus and operated by Emerald Airlines. This claim is submitted jointly to ensure it is reviewed by both the contracting carrier (Aer Lingus) and the operating carrier (Emerald Airlines), as provided for under Regulation 261/2004, which assigns responsibility to both parties in circumstances such as those outlined below. Booking details: Booking reference: 2QYRGW Passenger name: Gervas Chipasha Original route: Leeds Bradford (LBA) β Dublin (DUB) β Boston Logan (BOS) Original flight: EI3391 β Leeds Bradford to Dublin Operating carrier: Emerald Airlines Scheduled departure: 08:45 on 22/12/25 Summary of disruption Flight EI3391 from Leeds Bradford to Dublin was delayed from its scheduled departure time of 08:45 until 15:00. Documentary evidence confirming this delay is attached. During this delay, I was rebooked by Aer Lingus onto an alternative routing departing from Manchester Airport at 13:55, despite the original flight subsequently being delayed beyond that time. Proof of this rebooking is also attached. Aer Lingus arranged a coach transfer from Leeds Bradford to Manchester Airport. However, this transfer was significantly delayed and poorly coordinated, and Manchester Airport was not adequately notified of our arrival. As a result, despite following all instructions provided, I was unable to board the ManchesterβDublin flight. This issue affected multiple passengers and was not limited to myself. I was then rerouted again via Manchester to London Heathrow, arriving late in the evening. I was advised that overnight accommodation would be provided at Heathrow due to my onward connecting flight not departing until 09:00 the following morning. Upon arrival at London Heathrow, no accommodation was provided and I was instructed to arrange a hotel using my own funds and reclaim the costs later. As a result, my journey was disrupted overnight and I will arrive at my final destination more than 24 hours later than originally scheduled. Claim under UK/EU Regulation 261/2004 Under Article 9 (Right to Care), I am claiming reimbursement of reasonable and necessary expenses incurred as a direct result of the disruption: hotel accommodation at Aerotel London Heathrow (Β£219.00), taxi transport from the terminal to the hotel (Β£15.00), and meals purchased at Manchester Airport (Β£24.00). Total expenses claimed: Β£258.00. All receipts are attached. In addition, under Article 7, I am claiming β¬600 statutory compensation, as this was a long-haul journey exceeding 3,500 km and the delay was caused by operational and logistical issues within the airlineβs control, not extraordinary circumstances. I respectfully request reimbursement of Β£258.00, payment of β¬600 compensation, and written confirmation of processing timelines. Please confirm receipt of this claim and advise if any further information is required.- Leeds-Boston
- Economy
- Claim escalated to airline
Anonymous member
Verified | Dec 21, 2025Chicago-Edinburgh
Economy
Awful handling of missing luggage
Flew from Chicago to Edinburgh via Dublin. Aer Lingus gave itself about an hour to transfer the luggage for onward flights but failed. I have reported my case missing, which contains medication, but had zero updates. The only numbers for missing luggage are Irish and American, neither of which I can call using my temporary UK mobile. UK customer services refused to help and advised me to call the Irish number, including telling me that +351 is a UK dialling code. It isnβt but she was adamant that I was wrong and she couldnβt do anything else to help. The failure to send any updates on whether the luggage has been found, never mind when to expect its delivery, is poor customer service. The lack of a UK number and the inability of the UK team to offer help is also poor. The online chat bot cannot offer any support. Itβs the week of Christmas and Iβm left without my medication, gifts, and clothes. Iβve received no update whatsoever. Why make the process so stressful?Overall
- Poor handling of missing luggage
- Chicago-Edinburgh
- Economy
- Desired solution
Claire B
Verified | Dec 16, 2025Tenerife-Dublin
Economy
No reason given
Pilot told use they had a staff issue on the flight going from Dublin to Tenerife. We were then then in total futher 1hr 30mins plus sitting on plane ,first they said the weight of bags and plane wasn't right . Then pilot came back on saying the electric stairs outside plane had broke and we couldn't move til they moved it . Then there was a problem trying to get a slot with traffic control ,so just short of 5hrs delayed. Only offered us β¬10 voucher for whole family of 5 when we checked in . Nothing else offered. We had to spend β¬60 on food but never kept receipts so cant claim it back .- Tenerife-Dublin
- Economy
Mihir S
Verified | Dec 8, 2025Chicago-Zurich
Economy
Initially offered 1,785 EUR, however, when I went to accept this the offer was rescinded and then no additional offer made. I copied the original email with the offer. No actual compensation was provided. I checked my luggage in CLE. The bags went from CLE to ORD. My flight was delayed in ORD and therefore we missed the connection and were rerouted. The luggage never made it to ZRH. Filed the PIR in person in Zurich. Our luggage arrived 3 days later. There were two bags that were checked and both were missing on arrival. The airline did not provide any allowance for incidentals or any compensation. The last time we saw our luggage was in CLE on departure. We had no issues with our carry on luggage and this was only the checked luggage. CLE to ORD was operated by American Airlines. ORD to DUB was operated by Air Lingus. DUB to ZRH was operated by Swiss Air. I have tried going back and forth numerous times with Swiss air but they have refused any compensation. I have even agreed to take the initial offer of 1,785 EUR, however they are not approving that either. I did reach out to American Airlines regarding the delayed flight (arrived 2 days later than anticipated) and they did already offer compensation (points) for the flight delay and I have accepted that compensation.
- Chicago-Zurich
- Economy
Leonard H
Verified | Dec 1, 2025Toronto-Duesseldorf
Economy
Technical problems
Aer Lingus did not offer any other flight that day. My daughter, Emily, had a OB/GYN appointment in Germany on Monday, November 25. It was imperative that we, as her parents, attended this appointment. So we made other travel plans from the Toronto airport to arrive in time for the OB/GYN appointment. We booked three one way tickets to Frankfurt , Germany. The compensation we are pursuing is for the new air fares ( Air Canada) and luggage costs.- Toronto-Duesseldorf
- Economy
Michael O
Verified | Nov 23, 2025Nashville-Dublin
Economy
Technical problems
Flight cancelled on the day of departure while we were in the airport, significant impact as work was missed by both flyers- Nashville-Dublin
- Economy
Anonymous member
Verified | Nov 19, 2025Paris-Los Angeles
Economy
Not honoring legitmate reasons for cancelation.
Due to the ongoing government shutdown, essential airport staffβincluding TSA (airport security) and ATC (air traffic control) employeesβare not being paid and are unable to work. As a direct result, the government has reduced air travel capacity by 20 percent starting today. My outbound United flight has been canceled, and the airline has already refunded my ticket. I also canceled all hotel reservations to avoid penalties. Because Aer Lingus is not a U.S. domestic airline, its voucher option is not practical for usβAer Lingus does not operate flights to or from our home region, making it impossible for us to use a voucher in the future. Given the extraordinary and unforeseeable circumstances, I am formally requesting a full refund for our Aer Lingus tickets. The government shutdown has resulted in widespread flight cancellations, including our United outbound flight, which has made our entire trip impossible. We have already received a refund from United and have canceled all hotel reservations to avoid further financial loss. Since Aer Lingus does not operate flights accessible to us for voucher exchange, and the disruption was directly caused by government actionβsomething entirely outside our controlβI respectfully request consideration for a monetary refund. Without it, we stand to lose $1,200, which would be a loss entirely beyond our control. I hope the unique and involuntary nature of this situation justifies an exception to the standard refund policy. Thank you for your consideration. Booking Code: 2AHC4S CDG-DUB E1 0525 DUB-LAX E1 0069- Paris-Los Angeles
- Economy
- Loss: β¬1250
- Desired solution
Refund
Anonymous member
Verified | Nov 14, 2025Birmingham-Dublin
Economy
Formal Complaint: Unacceptable Treatment Regarding Accommodation and Meal Vouchers Following Flight EI3275 Cancellation
Dear Aer Lingus Customer Relations Team, I am writing to file a formal complaint regarding the unacceptable treatment and substandard service I received from your partner hotel, Novotel UK Birmingham, following the cancellation of my flight. Flight Details: Flight Number: EI3275 Original Date of Flight: 14/11/2025 Booking Reference: 2UBKXF Cancellation Date: 14/11/2025 Incident Details: Following the cancellation, Aer Lingus provided accommodation at Hotel Novotel Birmingham airport for the night of 14/11/2025 and confirmed that dinner and breakfast were included as part of the re-accommodation package. Upon attempting to have dinner at the hotel's restaurant, I was treated in a manner that felt highly discriminatory and deeply insulting. I was initially informed that the restaurant was 'fully reserved' and that I should have made a booking, despite visibly seeing numerous empty tables. I was then told I could sit and eat at the bar area. Finally, I was instructed not to even sit at the bar counter but to 'go stand aside' or 'sit on the side' to consume my meal. This behaviour made me feel like a second-class citizen and was a profound humiliation, especially considering that the airline had officially covered the cost of the meal. The hotel staff's attitude and actions were directly contradictory to the level of service your passengers deserve when already experiencing the stress of a flight disruption. Aer Lingus is responsible for the service standards provided by its contracted partners. The treatment I received is completely unacceptable and constitutes a breach of the duty of care owed to me under Regulation EC 261/2004 regarding the provision of meals during long delays/cancellations. Demand for Action: I request that Aer Lingus immediately investigate this incident with the hotel management at Hotel Novotel at Birmingham airport and ensure that no other customer is subjected to such degrading treatment. Furthermore, I demand appropriate compensation for the significant distress, inconvenience, and insult caused by your partner's staff. (Waitress name was Harman.) I expect a substantive response and a proposal for resolution within 7-14 working days. Thank you for your prompt attention to this urgent matter. Sincerely, Chasan tourout Phone number +353899616363 Mail Chasan.Tourout@esb.ie Or hasan_82trt@yahoo.grOverall
- Good
Poor
- Birmingham-Dublin
- Economy
- Desired solution
Refund
Evelyn C
Verified | Nov 7, 2025Bourgas-Dublin
Economy
Successful claim
Problems at airport
Waiting at check in for 2 hours only to be told that the flight was cancelled so we had to go back to the resort for another 5 days as aer Lingus had rebooked my partner on a flight in 5 days time and rebooked me on a flight in 3 days later my partner could not travel alone so we had to book a flight with Ryanair which cost us β¬ 700 so we could fly home together I have been refunded β¬149 for my flight but no expenses- Bourgas-Dublin
- Economy
- Successful claim
Laurence M
Verified | Nov 7, 2025Bourgas-Dublin
Economy
Problems at airport
I received β¬141 for the flight but did not receive any expenses as it was 5 days later when we were able to travel together costing β¬ 700 for our 2 flights with Ryanair as aer Lingus could not accommodate us both on the same flight- Bourgas-Dublin
- Economy
Anonymous member
Verified | Nov 5, 2025Manchester-New York
Economy
Aer Lingus take no ACCOUNTABILITY
Booked flight 17.01.25 to fly to NYC for wedding in Nov 25. 2 weeks before flight was due, email received stating Aer Lingus cancelled the flight. Alternative flight offered, so accepted was emailed 10 mins later stating offer now declined as that flight was full, so unable to fly. Had 3 hotels booked in USA. 2 x NYC and 1 x Connecticut. All 3 had be cancelled along with flight. Financially now at a loss. Exchange rates on refunds for hotel, mean I have received less than what I paid. Tried to contact Aer Lingus, long drawn out process. Waiting now for over 11 days for email to confirm why flight was cancelled. Told by 1 operative Plane malfunction, but he can not email me that information it has to be sent by the correct procedures and team. Chased it up several times, excuses, excuses, excuses. Aer Lingus, I will not be going away, I want COMPENSATION, for the INCONVENIENCE, FINANCIAL LOSS, EMOTIONAL UPSET, MISSED WEDDING. You can not treat customers like this and think it's OK, but it is NOT.Overall
- No information why flight was cancelled
- NOTHING
- Manchester-New York
- Economy
- Desired solution
Mary P
Verified | Nov 4, 2025Dubrovnik-Dublin
Economy
No reason given
We werenβt given any information about why the flight was delayed . Did ent get back home until after 9 pm . Had to get a taxi but I have no receipt as I was so tired I forget to ask for one . Was so glad to get home finally- Dubrovnik-Dublin
- Economy
David B
Verified | Nov 4, 2025Los Angeles-Leeds
Economy
No reason given
My flight EI 0068 was delayed by nearly four hours and I almost missed my connection from Dublin to Leeds Bradford. However, the connecting flight was also delayed by about 45 minutes so I caught it, though my bag did not arrive. We had to collect it from Leeds Bradford the next day.- Los Angeles-Leeds
- Economy
Rosari M
Verified | Nov 1, 2025London-Shannon
Economy
Successful claim
No reason given
Boarded plane at 14.00, Sat on plane for four and halve hrs, problem could not be resolved, taken back to departure area and eventually got on a flight at 22.10 to Shannon- London-Shannon
- Economy
- Successful claim
Gerard D
Verified | Oct 31, 2025Leeds-Dublin
Economy
No reason given
Cancelled our flight 7 hours before hand , another flight scheduled for the next day, did not suit so had to book Ryanair which cost β¬630- Leeds-Dublin
- Economy
Aisling D
Verified | Oct 31, 2025Leeds-Dublin
Economy
No reason given
They just sent an email 7 hours before cancelling the flight and re booking for the following day , which did not suit so we re booked with Ryanair paying β¬630- Leeds-Dublin
- Economy
Claudia R
Verified | Oct 25, 2025Economy
Schlechter Service, keine Antwort
Case number 5868411 Voucher Number: 7807778648413954 Dear Sir or Madam, due to the coronavirus pandemic, we were unable to take our flight, and we were able to receive our money in the form of a voucher. See the email below dated February 12, 2021. We have always flown from Zurich, and at that time it was possible to select prices in euros on the flight booking page, so we didn't think much of receiving the voucher in euros. Over the past few years and currently, we have contacted you several times because we would like to use the voucher, as it is, after all, our money that we paid back then. Unfortunately, you have not been able to help us so far, either because your customer service spoke poor English or because they did not understand the problem. Therefore, we are writing to you again: We would like our money back, as we have not been able to redeem the voucher to date. The terms and conditions on your website have developed to our disadvantage, so that we can no longer pay in β¬ despite paying in CHF, and thus the voucher will never be redeemable for us, even though it is our money!!!! I now request clarification of this matter, as otherwise we will be forced to forward this matter to our lawyers and also report it to the European Consumer Protection Agency. I request a prompt response within 7 days. Thank you very much. Sincerely, Claudia Ringwald Sigrid Bouchakour- Economy
- Loss: β¬223
- Desired solution
Refund
Claudia R
Verified | Oct 25, 2025Economy
Gutschein einlΓΆsen nicht mΓΆglich, kein Kontakt mΓΆglich
Case number 5868411 Voucher Number: 7807778648413954 Dear Sir or Madam, due to the coronavirus pandemic, we were unable to take our flight, and we were able to receive our money in the form of a voucher. See the email below dated February 12, 2021. We have always flown from Zurich, and at that time it was possible to select prices in euros on the flight booking page, so we didn't think much of receiving the voucher in euros. Over the past few years and currently, we have contacted you several times because we would like to use the voucher, as it is, after all, our money that we paid back then. Unfortunately, you have not been able to help us so far, either because your customer service spoke poor English or because they did not understand the problem. Therefore, we are writing to you again: We would like our money back, as we have not been able to redeem the voucher to date. The terms and conditions on your website have developed to our disadvantage, so that we can no longer pay in β¬ despite paying in CHF, and thus the voucher will never be redeemable for us, even though it is our money!!!! I now request clarification of this matter, as otherwise we will be forced to forward this matter to our lawyers and also report it to the European Consumer Protection Agency. I request a prompt response within 7 days. Thank you very much. Sincerely, Claudia Ringwald Sigrid Bouchakour- Economy
- Loss: β¬223
- Desired solution
Refund
Tayyaba A
Verified | Oct 21, 2025New York-Manchester
Economy
No reason given
The check in time is the same so we have to come at airport on time I have kids we spend 10 hours in airport we came from Virginia this is too much hassle- New York-Manchester
- Economy
Mag K
Verified | Oct 17, 2025London-Cork
Economy
No reason given
Original return flight to cork due to leave at 1.50pm was cancelled at approx 9.30am as I was travelling on my own panic set in as to how I was going to get home, Aerlingus then added a return flight for me to Shannon which is 3hrs away from where my car was parked at cork airport. I went to the aerlingus desk at Heathrow to confirm they had something arranged to get me back to cork when I landed, I was told to contact the aerlingus desk in Shannon & they would have arranged travel back to cork airport for me, at Shannon there was no aerlingus help desk so I had to get a bus to cork & a taxi from there back to the airport so instead of me getting home at 6pm it was 11pm - I canβt understand why they would do this to a woman travelling alone the stress of that day was horrible- London-Cork
- Economy
Lynsey B
Verified | Oct 16, 2025Palma de Mallorca-Dublin
Economy
No reason given
We were told flight was delayed by 2 hours at check in but not given a reason why, they also said there was a possibility of cancellation but never said why. No info was given after this. After waiting for 2 hours we proceeded to the gate to try find out what was happening. There was no one there. After another hour passed they announced we could proceed onto the plane. We walked down the connection from the airport to the airplane, where they left us waiting for over 45 mins to actually board the plane. We Were travelling with 2 young children that were exhausted. We were the subjected to a further delay when we landed in Dublin due to a passenger at the back of the plane feeling unwell. They made all passengers stay onboard until paramedics arrived.- Palma de Mallorca-Dublin
- Economy
Anthony Q
Verified | Oct 16, 2025Palma de Mallorca-Dublin
Economy
No reason given
At check in we were told the flight was delayed for 2 hours, we were given no more information about the flight, at around 2:30am they let us proceed onto the Plane where we had to wait for almost an hour in the part that connects The airport to the aeroplane. We were then further delayed upon landing in Dublin before they let us disembark the plane- Palma de Mallorca-Dublin
- Economy
Stephanie H
Verified | Oct 16, 2025Bristol-Providence
Economy
Claim escalated to airline
It was a distressing incident - I had been travelling for almost 24 hours when this happened and I was exhausted: it was also close to midnight and I was feeling worried as a lone female traveller in an unknown location. I also had to walk to the Shell petrol station alone in the early hours when I arrived at my hotel, just past midnight, to buy the shampoo, toothpaste and deodorant that I was missing. The next day I had to take an extra cab to the shopping precinct to buy these items - however I do not have the receipt for that.
- Bristol-Providence
- Economy
- Claim escalated to airline
Caragh C
Verified | Oct 14, 2025Washington-Dublin
Economy
Technical problems
Our flight was cancelled on 8/28/2025, the day it was intended to take off. Just a few hours before we were scheduled to depart. Per texts and emails from Aer Lingus, the flight was cancelled for technical reasons. They denied our claim, but provided the 600 euro/person to other family members we had on the same flight (info included). We just want the compensation we are entitled to. We did not arrive in Dublin until a whole day after we were initially supposed to arrive. We lost out on money we had spent for tour tickets, and a night at our airbnb.- Washington-Dublin
- Economy
Sam L
Verified | Oct 13, 2025London-Indianapolis
Economy
No reason given
The first flight was delayed 2 hours, causing the second flight to be missed. Causing me to get rerouted to Chicago O'Hare airport, and was told I would be on the flight from Chicago to Indiana airport. But the Dublin flight got delayed 2 hours. When I got off the plane, there was no employees around that had any idea of where I was supposed to be and no one to help. No email or text message either. Because I am not from the country I had no cell service and it took over an hour to have a friend get a 3 hour long Uber ride to me. I finally arrived in Indiana at 4 am, 10 hours after I was supposed to be there.- London-Indianapolis
- Economy
Kieran C
Verified | Oct 12, 2025Economy
Awful bike booking procedure, dreadful helpline agent service, cynical complaints procedure
Aer Lingus make it difficult to book a bike, one has to phone the awful helpline, wait an hour, speak to an agent with poor English. Ryanair let you click on the booking site! After my hour in purgatory and giving the agent my card details to add my bike, nothing happened. No record with Aer Lingus, no deduction on my card. Same ritual a few days later, this time successful. I let Aer Lingus know that they should let us book a bike online, and how awful their helpline is. I received an acknowledgement by email. Days later I am emailed that they need more details (Booking ref, passenger name, email, phone, ticket number-hard to find, billing address date of birth for all passengers, passport numbers) to act on my complaint: NO YOU DON'T. This is nothing but a cynical avoidance tactic. Aer Lingus needs to know how badly they are doing and how backward their system is. Don't make it difficult to let you know this, I am not looking for money from you.- Economy
- Desired solution
Other
Thomas M
Verified | Oct 10, 2025Belfast-East Midlands
Economy
Successful claim
No reason given
I had personal business (purchase of secondhand van) to attend to which had to be rushed due to the loss of daylight. Once agreement had been made the transaction that was supposed to be complete during office hours now went on into late evening due to the late arrival. This meant a prolonged wait (by all parties involved, not just me) into the evening for bank confirmation which may not have completed that evening. I then had to make my return arrangements after hours, without the aid of office staff leading to a costly lights out online purchase which would ordinarily have been avoided. Late and difficult travel home into the early hours and then later than expected ferry travel making me late for work and exhausted the next day.- Belfast-East Midlands
- Economy
- Successful claim
Sharon H
Verified | Oct 7, 2025Rome-Dublin
Economy
Successful claim
Technical problems
Flight was cancelled y email the night before we were due to fly and eere told to book another flight for free however we were charged again for our bags also we had to buy food and have attached as well reciept for food expenses- Rome-Dublin
- Economy
- Successful claim
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