Aer Lingus complaints: comments, page 3
263 comments
Derrick F
Verified | Oct 6, 2025
Dublin-Amsterdam
Economy
Weather conditions
Derrick Feerick Rosebank, Trees Avenue Mount Merrion Co Dublin A94 H6C7 Derrick.Feerick@gmail.com +353 860421579 6th October 2025 Customer Relations Department Aer Lingus Limited Dublin Airport Co. Dublin Ireland Subject: Compensation Claim for Cancelled Flight [EI604, 03rd Oct] Dear Sir/Madam, I am writing to formally request compensation under EU Regulation 261/2004 following the cancellation of my Aer Lingus flight EI604 from Dublin to Amsterdam on 3rd October. Due to the cancellation, I was unable to attend an important event scheduled for that evening in Amsterdam, resulting not only in significant distress and inconvenience but also in financial losses. Specifically, I incurred unrecoverable costs for accommodation and event arrangements, in addition to the disruption to my travel plans. According to EU Regulation 261/2004, passengers are entitled to compensation for cancellations unless caused by extraordinary circumstances. In this case, I believe I am entitled to compensation of β¬250, as the distance of the flight falls within the short-haul bracket. I also seek reimbursement for the additional expenses I incurred as a direct result of the cancellation, amounting to [insert amount β¬378.00 Please find attached copies of my booking confirmation, receipts for accommodation and related expenses, and any other supporting documents. I kindly request that my claim be processed promptly, and that compensation and reimbursement be arranged at the earliest opportunity. Thank you for your attention to this matter. I look forward to your reply. Yours sincerely, Derrick Feerick
- Dublin-Amsterdam
- Economy
Michele B
Verified | Oct 6, 2025Dublin-Dongloe
Economy
I arrived at my final destination at 10pm, I did get a message from the airline untill 15.40. I had a party to go to that evening which was missed
- Dublin-Dongloe
- Economy
Sandra D
Verified | Oct 6, 2025Rome-Dublin
Economy
Successful claim
Technical problems
We spent ages trying to book another flight as my phone kept crashing It was very stressful Last night of our break was ruined as we missed our dinner booking The Metro had stopped at 8:30 pm due to a protest Cost a fortune in a taxi back to our hotel outside the city Cancellation was very upsetting to be honest We were lucky enough to eventually get on a flight at 11:10 that same morning but we were charged again for our luggage and we already paid on the other tickets- Rome-Dublin
- Economy
- Successful claim
John F
Verified | Oct 6, 2025Schonefeld-Dublin
Economy
Weather conditions
Flight cancelled. They said weather but aircraft returned to dublin empty reason unknown. Left 160 pax behind.- Schonefeld-Dublin
- Economy
Gordon H
Verified | Oct 4, 2025Dublin-Manchester
Economy
No reason given
Flight was delayed a few times first. Then completely cancelled. I stayed in a hotel waiting to hear from the airline with a rearranged flight but never heard anything. I have also missed out on my accommodation and tickets to Manchester vs Sunderland- Dublin-Manchester
- Economy
Oualid G
Verified | Oct 4, 2025Nice-Chicago
Economy
No reason given
My flight was delayed for 4.30 and i missed my connection flight, I was waiting for 17 hours for the next flight, and a cause that I missed a very important event and I lost my job,- Nice-Chicago
- Economy
Jelena B
Verified | Sep 30, 2025Bourgas-Dublin
Economy
Technical problems
Hi! My flight by scheduled should be 20.09 from Bourgas to Dublin 23.20 we was in airport 20.40 standing on queue to send away our luggage by the time we see on the board itβs nothing go forward time was 00.00 still not any information I was going to information desk at airport ask whatβs going on ,all people standing and was in shock! Nobody from staff from airport coming to us and explain whatβs going on 02:00 we got inform our flight is cancelled! They start check our boarding passes and give for us voucher to hotel! Was already 03.00 night time! Next day Sunday I go to reception in hotel where we stay to get any information about our flight ,I didnβt get any information because they doesnβt know themselves! Monday I rang to Aerlingus company twice I was on phone call more then an hour was lady no competition who said if you not happy cancel flight and we get your refund back to you ! I said no! I missed my job more then 2 days I can stay longer with out any information! They give us flight from Sofia itβs in another part of Bulgaria go to Munch and then go to Dublin ! I was checked tickets how to get to Sofia all of them was sold out and I ask her give me different flight she said no other option all sold out ! It was my first experience and really bad experience! Kind regards,Jelena- Bourgas-Dublin
- Economy
Andris B
Verified | Sep 30, 2025Bourgas-Dublin
Economy
Technical problems
Hi.My family was flying back from Burgas Airport to Dublin Airport on 20 September 23:30 We was waiting hours in Airport and only 1 am billboards show when flights to Dublin is cancelled. Lot of stress and shocking.3 am all pasengers was transferred to hotels and we get flying back only 25 September. Of course I want some compensations for my loosing job week time for stressing and for my family keeping in other country. Regards- Bourgas-Dublin
- Economy
Justina B
Verified | Sep 27, 2025Faro-Dublin
Economy
Problems at airport
We were delayed 18hrs with no help with accommodation had to wait in airport all night we had to keep at staff to get another flight there wasn't any aerlingus staff to talk to- Faro-Dublin
- Economy
Fiona D
Verified | Sep 24, 2025Palma de Mallorca-Dublin
Economy
Problems at airport
Aer Lingus we're not very helpful we had to find accommodation for second night by ourselves just an email to say that we are flying into cork and not Dublin for me who wouldn't be great at digital found it a little stressful at times- Palma de Mallorca-Dublin
- Economy
Alan D
Verified | Sep 24, 2025Lisbon-Dublin
Economy
Problems at airport
This flight is showing as arriving on time at 1415 but it was diverted to Cork where it arrived at 1415. It left Cork for Dublin around 1615 and arrived in Dublin just before 1645. We were kept on the tarmac and didn't get to the gate until 1815. The doors didn't open until close to 1850. Terminal 2 in Dublin was disrupted all day following it being closed down for an hour in the morning due to a suspicious device at security.- Lisbon-Dublin
- Economy
Anonymous member
Verified | Sep 24, 2025Seattle-Berlin
Economy
OdwoΕany lot/ Cancelled flight
Dear Aer Lingus Customer Relations, I am writing to formally submit a complaint regarding my disrupted journey with Aer Lingus, which caused significant inconvenience and distress for me and my family. Our original flight EI [EI 0333] from Seattle to Dublin was scheduled for 20 September at 20:40. However, only about 5 hours before departure, we were informed that the flight was cancelled and rescheduled for the following day (21 September around 20:20). This situation was extremely difficult, especially as we were travelling with our 3-year-old child. We immediately contacted your helpline and waited over 5 hours, yet no one ever answered. We also requested to be rebooked on an earlier available flight (only about 6 hours later the same evening), but this request was refused. Instead, we were rebooked onto a British Airways connection with a very inconvenient itinerary: On 20 September we already spent around 4 hours at the airport before receiving the cancellation notice. On 21 September we had to check out of the hotel at 12:00 and then wait over 8 hours at the airport with our child before the delayed departure. The new journey involved a 9-hour flight followed by an additional 6-hour layover at London Heathrow before finally reaching Berlin. The entire experience was exhausting, stressful, and unacceptable. The lack of communication, refusal of reasonable alternatives, and extremely long waiting times (particularly with a small child) caused us significant distress. According to EU Regulation 261/2004, I am requesting: Standard compensation for the cancelled flight (400 EUR per passenger for this route). I kindly ask for a prompt resolution of this matter and look forward to your reply. Yours sincerely, Krystian Jelak.Overall
ot zostaΕ przesuniΔty o caΕy dzieΕ i poinformowano mnie o tym na 5 godzin przed planowanym odlotem.
Kocyki do spania
- Seattle-Berlin
- Economy
Amy M
Verified | Sep 23, 2025Dublin-London
Economy
Problems at airport
We were supposed to attend a training event with Loreal in London, we missed the day of training, we paid in full for this, booked return flights with an alternative airline, and booked a hotel. None of this was refundable- Dublin-London
- Economy
Vivienne A
Verified | Sep 22, 2025Dublin-Arrecife
Economy
Problems at airport
We arrived on Saturday 20th to find everyone outside the aerport .After an hour and a half we were let in.We went through security and we went to the departure gate 302 then we were moved to 306.There were people every where with no updates on the screens.We spent six hours hanging around .Around 8pm i recieved a txt msg to say the flight was cancelled.A member of the ground staff was sent to tell us to collect our luggage .people were asking her questions but she had very little information to give.- Dublin-Arrecife
- Economy
Richard E
Verified | Sep 22, 2025Dublin-Pasco
Economy
Problems at airport
We got delayed 6 hours in Dublin and then missed our flight to Pasco and had to figure out another way home. Also we have had multiple delays in Seattle as well. Almost 20 hours of stress so far. And itβs still happening at the time of writing.- Dublin-Pasco
- Economy
Pamela R
Verified | Sep 19, 2025Dublin-Alicante
Economy
Technical problems
Left on plane for 2 hours then had to get off and go to a different gate and re do the whole process of boarding a different plane- Dublin-Alicante
- Economy
Tony W
Verified | Sep 11, 2025Arrecife-Dublin
Economy
No reason given
Aer Lingus refused compensation stating that the there were extentuating circumstances, however, this is clearly not the case. The flight was initially delayed due to weather conditions that did not prevent any other flights taking off. When we boarded the flight, the pilot indicated, in person, that the flight was overweight. The pilot then later advised that the crew were no longer able to fly due to exceeding working hours. The flight was then cancelled on this basis. We remained in Lanzarote until the following day when aer Lingus get us another flight. I attempted to claim directly but was refused on three occasions, I also tried through Spanish ADR but got no assistance.- Arrecife-Dublin
- Economy
Muhammad Zain I
Verified | Sep 5, 2025Dublin-London
Economy
No reason given
The flight was actually delayed for more than 4 hours and I submitted the case to them. In reply they have not mentioned the reason- Dublin-London
- Economy
Janet B
Verified | Sep 2, 2025Leeds-Belfast
Economy
Technical problems
We had a trip to Belfast booked for 2 nights with aer lingos in june 2025. 12 hours before our flight from Leeds airport aer lingos informed us the flight had been cancelled and offered us a flight 30 hours later which meant we would arrive Wednesday evening and returned home Thursday morning, which was pointless. We rejected that flight and proceeded to try for compensation. We were refused compensation because they say the flight was cancelled due to the plane having a bird strike at another airport. The trip cost us Β£480 and was for our ruby wedding anniversary. I understand it was not their fault so no compensation to pay out but it was also not our fault and we suffer while they get money for nothing.- Leeds-Belfast
- Economy
Cynthia R
Verified | Sep 2, 2025Dublin-Naples
Economy
Successful claim
Technical problems
We got on the flight and the pilot circled for awhile and then came on to tell us that we had to land back into Dublin, then we had to board a new flight and 5hours later we are still sitting on the plane- Dublin-Naples
- Economy
- Successful claim
Colin J
Verified | Sep 2, 2025Barcelona-Dublin
Economy
Weather conditions
Flight was delayed then we circled around Dublin airport then diverted to Shannon to refuel weβre not aloud off then had to fly from Shannon back to Dublin- Barcelona-Dublin
- Economy
Barry M
Verified | Sep 1, 2025Belfast-Birmingham
Economy
Technical problems
Let me now put all into full context for you Β We Booked the Flight Booking confirmed ref (2ACB82) with Aer Lingus BHD to Birmingham on 29/8/2025 at 13,25pm. On evening of Aug 28 2025 @ we received a email advising there was an hour delay in our flight. The following morning we received another email advising us the disregard Β the other email as the flight ( EI3644) Β AER Lingus regional operated by Emerald Airlines will operate as per schedule @13,25 pm. One hour later as we arrived at Belfast City Airport we received a Text message advising Β that flight (EI3644) was cancelled. We arrived at airport with not advice, direction,or assistance to be had from anyone left to our own devices. We then shortly after received an email advising us we were on flight to London Heathrow at 18,30 pm with connecting flight to Manchester @22,10pm with British Airways which is a lite bit away from Birmingham. We took the Heathrow flight as given but found it impossible to check in as you had to do same online and the British Airways site would not accept the Aer Lingus Booking ref no (2ABC82) so after looking for and receiving no assistance at the airport we attempted calling aer Lingus Β which was in India and after 4 Calls to agents whom did not have a clue eventually on fourth call we found an helpful agent who did her best to rearrange our flight but could not do so till Monday Sept 1st 2025 the first available flight but at least was able to give us a booking ref ( ZOOXOR ) which at least allowed us to check in online for the 18,30 flight to London Heathrow with British Airways. We arrived in Heathrow and waited for our connecting flight 22,10pm to Manchester just now to be 00.03 am advised this flight ( BA1406 ) is now cancelled . As the trip was of a serious family nature and the assistance received from both airlines and Belfast City Airport and bot airlines Aer Lingus and British Airways( which I just found out are the same) was seriously disgusting and lacking of anything resembling Customer Care .Β Let me advise you that someone will take the wrap for this horrible experience that myself and my husband were made to endure today August 29th 2025. We booked a flight Belfast City to Birmingham Β ( Ref 2ACB82 )and ended up London Heathrow with our Manchester flight Ref ( ZOOXOR ) cancelled so who ever is responsible take same urgently as be advised there are lots of receipts that need to be and will be covered. I will now await you very imminent reply as same will put me future direction on the issue and be advised there will be one. We also had Car Hire booked at Birmingham airport for the two days etc now it lost payment as a no show. Regards M/s Julia Marie Mc Grenra , Mr Barry Mc Connell .- Belfast-Birmingham
- Economy
Shaun H
Verified | Aug 31, 2025Exeter-Dublin
Economy
No reason given
We boarded the flight about 30 mins after scheduled boarding. The pilot let us know that the Air conditioning was not working correctly and they were fixing it. The plane moved from the gate to the runway, ready for take off. The pilot let us know the Air conditioning was not working again and therefore we had to return to the gate. We got off the plane and directed back inside the airport and waited for over 3 hours.- Exeter-Dublin
- Economy
Karen C
Verified | Aug 27, 2025Leeds-Dublin
Economy
Successful claim
Technical problems
Very distressing time. We were checked in, boarding gates open and waiting an hour for boarding to be told then the flight was cancelled. We then were left without anyone telling us what to do or where to go. They then left us waiting an hour to see could they find hotels, which was taking so long we left and went back to our previous accomodation via taxi and had to return the following morning without any offer of food/drink ect. We then had to wait in dublin airport as we had missed out booked bus so had to wait for an available seat on next available bus home. We were also rebooked onto a flight the following morning and we were not seated together and as a very nervous passenger i found that very traumatic- Leeds-Dublin
- Economy
- Successful claim
Danielle E
Verified | Aug 22, 2025Glasgow-Dublin
Economy
No reason given
We were not informed of reason for flight cancelation when it was canceled but were instead told flight was canceled 2.5 hours before the flight was scheduled to depart. We were automatically booked onto a flight the following day with no alternative options provided and therefore had to miss a day's work due to this change. We were only made aware that the delay was due to a bird strike after submitting a claim for compensation directly to the airline. The airline did provide compensation for food costs incurred and booked us into airport hotel. We finally arrived in Dublin at 18:50 the following day.- Glasgow-Dublin
- Economy
Anna O
Verified | Aug 17, 2025Rennes-Dublin
Economy
No reason given
I received an email to say flight was delayed _ eventually flight left Rennes at 22.10 Imissed my bus to Limerick and had to rebook bus for 00.30- Rennes-Dublin
- Economy
Matthew M
Verified | Aug 7, 2025Barcelona-Nashville
Economy
Barcelona to Dublin on Aer Lingus delayed causing us to miss our Dublin to Nashville, TN flight. Then Aer Lingus rebooked us using KLM via Amsterdam, then Atlanta, then to Nashville. Flight got us in 27 hours later than the non stop from Lisbon would have been
- Barcelona-Nashville
- Economy
Judy T
Verified | Aug 5, 2025Barcelona-Nashville
Economy
Flight from Barcelona to Dublin was delayed and made us miss our Dublin flight to Nashville Tn. they gave us a hotel voucher for Dublin and then sent us to Amsterdam 3 hours later with no voucher.
- Barcelona-Nashville
- Economy
Charles T
Verified | Aug 5, 2025Barcelona-Nashville
Economy
airline is paying for our rooms overnight in Amsterdam. When our flight from Barcelona to Dublin was delayed, it caused us to miss our connection going from Dublin to Nashville. So instead of direct flight to Nashville, we had to go Dublin, to Amsterdam, spend the night, then Amsterdam to Atlanta, then Atlanta to Nashville. We got in 27 hours late.
- Barcelona-Nashville
- Economy
Michael E
Verified | Jul 25, 2025Dublin-Birmingham
Economy
No reason given
Plane couldn't get to the right temperature to be able to take off, so after sitting on the plane we were bussed back to the terminal to wait for another plane.- Dublin-Birmingham
- Economy
Kateryna B
Verified | Jul 24, 2025Belfast-Edinburgh
Economy
No reason given
I was due to fly on EI3656 from Belfast City (BHD) to Edinburgh (EDI) on 24 July 2025 at 10:20AM. The flight was cancelled the day before departure and I was rebooked on a later flight the same day, which was further delayed by over 2 hours. I believe I am entitled to compensation under EC Regulation 261/2004, as I was informed less than 14 days before departure, and the delay was not caused by extraordinary circumstances. Please process my compensation claim accordingly.- Belfast-Edinburgh
- Economy
Ellie E
Verified | Jul 24, 2025Dublin-Birmingham
Economy
No reason given
Boarded flight after being bussed from terminal, plane was very hot and could not get to safe temp for take off. Bussed back to terminal and then bussed to another plane that was eventually allowed to take off.- Dublin-Birmingham
- Economy
Joseph E
Verified | Jul 23, 2025Dublin-Birmingham
Economy
No reason given
We were bussed to the plane from the terminal, plane was very hot and not cooling down. Had to be bussed back to terminal and then to another plane which was cooler and eventually allowed to take off.- Dublin-Birmingham
- Economy
Nicola E
Verified | Jul 23, 2025Dublin-Birmingham
Economy
No reason given
Was bussed to plane from terminal, plane too hot so had to be bussed back to terminal, then bussed to another plane that was cooler and was ultimately allowed to take off. Person who was picking us up kept receiving different information from airline regarding new arrival time and really had no idea what was going on or what time to expect us to land.- Dublin-Birmingham
- Economy
Melina Z
Verified | Jul 20, 2025Dublin-Philadelphia
Economy
Aer Lingus gave away the seats for me and my two kids (under age 10!) and so wouldn't give us boarding passes, and denied us boarding. We had to leave TWO days later, apparently on the next available flight with three seats. We lost nearly a third of a trip I'd spent a year organising. I have been applying for compensation and expenses for a year -- Aer Lingus claims we arrived late but we did not. The last Customer Service Supervisor I spoke to, Abdul, says the gate closes 70 minutes before departure, and the time stamp on the change fee I was forced to pay (on one ticket, because this was all dodgy) is 55 minutes before departure. We were definitely in the check-in area longer than necessary to have gotten our boarding passes, especially when we were traveling with just carry-on bags. Abdul is also the first - and only - Aer Lingus staffer to say that in fact the flight had seats! They have been disgraceful to deal with.
- Dublin-Philadelphia
- Economy
Maeve H
Verified | Jul 17, 2025Prague-Dublin
Economy
Our flight home was cancelled due to weather conditions and we had to pay for an extra nights accommodation meals etc. We flew to London the following day and then onto Dublin nearly 30 hours after!!
- Prague-Dublin
- Economy
Jack M
Verified | Jun 29, 2025Dublin-London
Economy
Weather conditions
Put us on a flight the next evening and told us to keep all expenses to be reimbursed plus compensation. Received Β£190 from them which doesn't even cover the expenses (Hotel was Β£100 alone) or the 250 euro compensation claim for travel disruption.- Dublin-London
- Economy
Dearbhla M
Verified | Jun 25, 2025Glasgow-Dublin
Economy
Problems at airport
Dear Aer Lingus Customer Care, I am writing to request compensation under EU Regulation 261/2004 for my delayed flight. Flight details: Flight number: EI 3225 Date: 23 June 2025 Booking reference: 2GTHDF Route: Glasgow (GLA) to Dublin (DUB) Scheduled arrival time: 17:15 Actual arrival time: 22:28 The arrival delay was over 5 hours, and no extraordinary circumstances were communicated to me. As this is a short-haul EU flight delayed more than 3 hours, I am entitled to β¬250 compensation also another β¬160due to travel and food. Please process this claim at your earliest convenience. I am happy to provide any additional information if required. Sincerely, Dearbhla McGarry- Glasgow-Dublin
- Economy
Mary T
Verified | Jun 17, 2025Geneva-Dublin
Economy
Technical problems
The plane was delayed coming in. We were supposed to leave at 17.10 which was then moved to 17.30. We all got on the plane to be then told the cargo bus had bashed the plane and it had to be assessed. We were sitting on the plane on the tarmac for 3 hours before we left Geneva.- Geneva-Dublin
- Economy
Magdalena H
Verified | Jun 2, 2025Dublin-Hamburg
Economy
Successful claim
Technical problems
Bought a new suitcase, see picture loaded up Contacting aer lingus did not lead to any success, mails were ignored, in Phone call I was not taken seriouly- Dublin-Hamburg
- Economy
- Successful claim
Alan B
Verified | May 29, 2025London-Shannon
Economy
Weather conditions
flight cancelled last minute at Shannon to LHR. No reason given. Given a hotel plus booked on flight next morning- London-Shannon
- Economy
Alan B
Verified | May 29, 2025London-Shannon
Economy
No reason given
Travelling from LHR to Shannon on 6th April 2024. There was a weather warning for the afternoon and advised there may be delays. I bought access to the lounge. as the afternoon went on, planes were landing. I was informed by the lady in the lounge that we were waiting for a flight from Dublin to turn around and take us to Shannon. A few flights landed from Dublin, but none were for us. We were told they were waiting for flight attendants. Eventually a plane came and I was able to get to Shannon. The delay disrupted my plans with my family. We had a social event to go to. I was already exhausted because of the cancelled flight 2 days earlier. I spent a lot of money on food in the hotel travelling to LHR and then travelling back, all because of the disrupted flights. As my young son was asleep in bed when I arrived at Shannon, we needed a babysitter, costing an extra 40 euro (my partner collected me). Extra costs over 2 days were roughly 150 euros. I didn't get receipts in hotel as I had to eat crisps and peanuts, no real food available. The flight Shannon to LHR was cancelled with no reason given. The LHR to Shannon was delayed even though the weather warning was over and many planes were arriving from Ireland. We had to wait for flight crew apparently. All in all, a very poor service by AerLingus- London-Shannon
- Economy
Alan B
Verified | May 29, 2025Shannon-London
Economy
No reason given
Flight from Shannon to LHR cancelled at last minute on 4th April 2024. No reason given. Offered hotel room and flight next morning at 730 am. I had to pay for my own food at hotel. Taxi came at 5am, so nor breakfast at hotel, had to buy my own at airport. Arrived London midday on 5th exhausted, only a few hours to do my business. I was not in a fit state to function at the meetings. a disaster of a trip. My return flight was on 6th April. That was hugely delayed as well. I will start a claim for that as well- Shannon-London
- Economy
Louise B
Verified | May 16, 2025Manchester-New York
Economy
Technical problems
The evening before (8:07pm)the day of our direct flight from Manchester to JFK, we received an email. We then had to go from Manchester to Dublin, then Dublin to JFK. This caused inconvenience as our departing flight from Manchester was scheduled to leave earlier, but then delayed so we had to run through Dublin airport to catch connection to JFK, and then we arrived more than two hours late at JFK, (around 19:30 hours) than originally planned. "From: Date: Mon, May 5, 2025 at 8:07β―PM Subject: Important update to your Aer Lingus Flight. - Booking Ref: 2AKHCB To: Important Update: We're sorry to advise that your flight EI0045 on 6 MAY from MAN[Manchester] has been cancelled due to operational reasons. Our teams are currently making every effort to secure alternate travel arrangements for you. Our team will be in touch shortly via SMS and email with details and options. For full information on your rights and our obligations under Regulation (EC) 261/2004, please follow this link www.aerlingus.com/support/legal/regulation/. We apologise for the inconvenience caused. Aer Lingus."- Manchester-New York
- Economy
Ryan B
Verified | May 15, 2025Birmingham-Belfast
Economy
Problems at airport
Aer Lingus said I was not entitled to compensation despite the flight being cancelled and myself having to stay in another hotel for the night and fly home the next morning. They blamed the airport yet other flights were taking off and my colleague from Dublin was back in Dublin for 16:30 that afternoon. How did his flight go as scheduled but 4 hours later mine is cancelled? I have tried to raise this again and I keep receiving automated updates - this has been going on for months now.- Birmingham-Belfast
- Economy
Elham D
Verified | May 2, 2025Paris-Los Angeles
Economy
I was scheduled to fly from Paris to Dublin, with a connecting flight to Los Angeles (LAX). Due to an Aer Lingus strike, the flight from Paris to Dublin was delayed by over an hour, causing us to miss our connecting flight to LAX. I was traveling in a wheelchair with two young children, which made the disruption extremely difficult. Upon arrival in Dublin, we had to wait 3.5 hours for our luggage, followed by another 45 minutes for a bus to the hotel provided by the airline. The next day, we were rebooked to LAX. I submitted an online complaint through Aer Lingusβs system, but after more than nine months, Iβve only received automated responses and no actual follow-up. I believe we are entitled to compensation under EU Regulation 261/2004, and I would appreciate your support in pursuing this claim. As a result of this disruption, we also missed our final connecting flight to Las Vegas, which added to the inconvenience and cost.
- Paris-Los Angeles
- Economy
Elham E
Verified | May 2, 2025Paris-Los Angeles
Economy
I already filed multiple complaints to airline website as the only response was that they will review you and contact me which nobody ever did. The flight from Paris to Dublin was an hour delayed due to strikes therefore my two daughters and I got denied on our connecting flight to LAX, after waiting 3 1/2 hours for our luggage get to us, took another 45 minutes waiting for a bus to take us to the hotel that was provided. I have to add I was in a wheelchair with two kids. Give us one meal pass and we had one day delay for a flight to get to LAX. We also lost our internal flight in LAX because of that.
- Paris-Los Angeles
- Economy
Jason C
Verified | Apr 28, 2025Arrecife-Cork
Economy
Problems at airport
Flights delayed was meant to leave at 17.20 and was brought out to leave and brought back in again was told we were boarding again after 3 hours and had to sit to a plane for ages.- Arrecife-Cork
- Economy
Sally R
Verified | Apr 11, 2025Economy
My naggage was not delivered to my destination airport
I checked in one bag from Dublin to Geneva (6 Aug2024) but the bag did not arrive. I was on route to Sion in Seitzerland and had to purchase clothing and toiletries as the baggage was not received until day3 of my trip. I claimed to be reimbursed for my out of pocket costs but Aer Lingus refused, surely I am entitled to be be reimbursed for costs that I had to incur as a result of Aer Lingus failure to transport my baggage?- Economy
- Loss: β¬248.84
- Desired solution
Expenses reimbursement
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