Aer Lingus complaints: comments, page 4
263 comments
Sean S
Verified | Apr 6, 2025
Economy
Lost baggage in Seattle
Passenger travelled from Seattle but her bag did not arrive. Despite numerous phone calls it has not been located. This was a direct flight so it is incomprehensible that the bag did not travel. The passenger came to visit her sick mother who has since died. The passenger needs her clothes for the upcoming funeral.
- Economy
James S
Verified | Apr 5, 2025Birmingham-Belfast
Economy
Technical problems
Cancelled and then offered flight next day to Dublin over 100miles from original airport. This I cancelled and rebooked with different airline to get home that same night. Instead if arriving home at6pm it was 9.30pm.- Birmingham-Belfast
- Economy
Angela F
Verified | Mar 27, 2025Dublin-Alicante
Economy
Weather conditions
Our flight was diverted to Valencia where we were left waiting for hours with no one from Aer Lingus to advise on how to get back to Alicante. We had to stand outside the airport, no desks open, restaurants closed and only one toilet available- Dublin-Alicante
- Economy
Michael T
Verified | Mar 26, 2025Kuusamo-Dublin
Economy
Technical problems
I think its disgraceful we were 11hrs altogether in airport ..my wife was no well . We had to cancel our coach that would have been picking us up in Dublin 4 times we di not get home to waterford until Sunday the q5th December at 8 45 in the morning. Our flight was supposed to be 1 o clock in the day on the q4th of December . They had to send another plane from Dublin to come and get us . My wife has tried to contact aerlingus for compensation ut not very helpful .she got paid 400 for herself ..myself and my son have not received anything ..this has to be sorted out- Kuusamo-Dublin
- Economy
Mark S
Verified | Mar 24, 2025Leeds-Dublin
Economy
No reason given
Flight cancelled - also for my wife Julia Saunders Ref 2G5TJF - we had to get a taxi to get an alternative flight- Leeds-Dublin
- Economy
Mark R
Verified | Mar 18, 2025Dublin-Larnaca
Economy
Problems at airport
zero help from aerlingus in birmingham after flight delay and connnecting flight missed i got taxi to leeds airport to buy another flight later in the day- Dublin-Larnaca
- Economy
Lynsay W
Verified | Feb 28, 2025New York-Dublin
Economy
Successful claim
Technical problems
Flight delay time was not updated on aer lingus app. Only saw the delay time when we arrived at the airport. Delayed to 23:45 and then delayed a further time to 23:52. We had to wait in the airport for 6 hours. We got no updates from aer lingus staff in the airport or an apology. We questioned them at the desk and said they said there was a fault with the first plane and they had to switch to a new plane which caused the 3 hour delay. We boarded the plane at 23:50 and sat on the plane for a further 2 hours because of a customer illness. We were already on the runway and had to turn back to airport because of this. We were due to land at 8:40 and did not land until after 1pm in Dublin.- New York-Dublin
- Economy
- Successful claim
Hinata M
Verified | Feb 28, 2025Dublin-Munich
Economy
Strike
Die to the strikes in Munich, my flight was cancelled and I had to stay one more extra night in Dublin.- Dublin-Munich
- Economy
Keith D
Verified | Feb 28, 2025Calgary-Dublin
Economy
No reason given
When we arrived for our flight to Toronto we were told the flight didnβt exist and we had to call aer lingus from Canada to get on a different flight home- Calgary-Dublin
- Economy
Catherine D
Verified | Feb 28, 2025Calgary-Dublin
Economy
No reason given
When we got to the airport we were told the flight we were booked on didnβt exist and had to call aer lingus from Canada to arrange another flight which took hours. We eventually got on a much smaller plane to Toronto.- Calgary-Dublin
- Economy
Lorraine H
Verified | Feb 27, 2025Dublin-Newquai
Economy
Problems at airport
The airline offered the next available flight which was 2 days later on 3 March 2024 or a refund. Contacted aer lingus on the phone and a refund was issued for the flight. Accommodation provided at an airport hotel until Saturday 2 March. In relation to my claim for compensation - the airline has confirmed that the cancellation was caused by adverse weather. I donβt believe the adverse weather conditions impacted Dublin airport at the time of scheduled departure. There was no snow in the vicinity of the airport. Can you please process the claim for Lorraine Hearne in the first instance.- Dublin-Newquai
- Economy
Aleksandra K
Verified | Feb 13, 2025Dongloe-Dublin
Economy
Weather conditions
I got a reply that I am not entitled to anything, which is very unfair because the plane was canceled and I did not receive any refund!!!!- Dongloe-Dublin
- Economy
John B
Verified | Feb 10, 2025Birmingham-Fort Lauderdale
Economy
No reason given
Are Lingus responded that I was not eligible for compensation We were flying to the USA fromm Birmingham via Dublin. Due to the flight being delayed in Birmingham, We missed our connecting flight in Dublin to Chicago. We ended up being stuck in Dublin until the next day. We landed in Fort Lauderdale 24 hours later than original scheduled. Our Transfer from the airport to the hotel had been lost and then the hotel we had booked and paid for had given our room away as they thought we were a No Show. So we were left with no accommodation. Are Lingus had also lost my suitcase so I had absolutely no clothes to go on our cruise. Had to do a mad dash to a shop near the cruise port to buy clothes for the cruise.- Birmingham-Fort Lauderdale
- Economy
Carla B
Verified | Feb 3, 2025Paris-Denver
Economy
No reason given
Flight from Paris to Dublin was delayed causing me to miss my international flight. I called Aer Lingus and they said they would rebook me for the next day. When I pressed about what my option for hotel and transfer were, they told me to book my accommodations. You can contact them for those call logs on Sep 30 from my whatsapp number which is 512.538.4917- Paris-Denver
- Economy
Annette B
Verified | Feb 3, 2025Birmingham-Fort Lauderdale
Economy
No reason given
Our flight was to leave BHX 12.10 27th December arriving into FLL 11.31 pm on 27th December. The flight from BHX was delayed. We missed the connecting flight. We got stuck in Dublin for the night and had to travel the next day. We arrived at FLL after midnight on 28th December. My suitcase was lost. No clothes to go on cruise 29th December. Had to try to get clothes prior to boarding ship Sunday 29th Decembet. Our hotel reservation got cancelled as we were late arriving. Hotel had no accommodation they were fully booked had to find alternative accommodation. Even though we had booked and paid for hotel through Princess Cruises. Aer Lingus told us to contact American Airlines. Who we purchased the air tickets from. American Airlines told us to contact Aer Lingus. Told to file for mishandled luggage but have been told by American Airlines that I have to contact Aer Lingus as they lost the bag. Then got a email from American Airlines to say they could not help me. Have had no response from Aer Lingus.- Birmingham-Fort Lauderdale
- Economy
Alan C
Verified | Feb 3, 2025Dublin-Manchester
Economy
Weather conditions
Airline put the 4 of us up in a hotel on the night the flight was cancelled and flew us out the next day. I didn't need to pay for hotel or next flight. Suppose to fly out in the evening but arrived next day in the afternoon- Dublin-Manchester
- Economy
Timothy C
Verified | Jan 30, 2025Toronto-Dublin
Economy
Successful claim
Technical problems
Flight was redirected to Boston airport because of technical issues. Got flight to Amsterdam and then to Dublin. I do not have other vouchers at this stage- Toronto-Dublin
- Economy
- Successful claim
Mary C
Verified | Jan 28, 2025Toronto-Dublin
Economy
Technical problems
Mary received compensation through Air Advisor. Timothy applied directly to Aer Lingus for compensation but has not as yet received compensation. Aer Lingus acknowledged receipt of application by email on on 22/9/23. Case reference No 11544618. Our flight diverted to Boston. The following day we got flight from Boston to Amsterdam and from there to Dublin. Arrived in Dublin at approximately 8 am on 4th September- Toronto-Dublin
- Economy
Silvia P
Verified | Jan 28, 2025Rome-Dublin
Economy
Weather conditions
My direct flight from Rome Fiumicino to Dublin on 24 January 2024 was canceled due to bad weather. I had to leave on the 25th with the replacement flight, which made me lose a day and a half because it was with a change in London. I missed a job that was on the 24th evening and I was only there for 24 hours because I couldn't change the flight home- Rome-Dublin
- Economy
Jonathan C
Verified | Jan 27, 2025Dublin-London
Economy
No reason given
I had been on a mountaineering trip in Alaska, I was stranded in dublin coming home. Aer lingus left me with no way home. I had to get another flight 12 hours later with Ryan Air costing me Β£350 Aer Lingus alos lots all my climbing equipment and still havent given me back the bags, or answer me. I lost my world in them bags- Dublin-London
- Economy
Raymond M
Verified | Jan 27, 2025Kos-Dublin
Economy
Technical problems
Claim has been ignored for months. Diverted overnight to Rome, replacement flight then further delayed. Flight diverted due to insufficient crew hours.- Kos-Dublin
- Economy
Trevor H
Verified | Jan 26, 2025Arrecife-Dublin
Economy
Weather conditions
Bad weather caused delay. The crew ran out of hours and flight was delayed to next day. They paid for hotel, meal and taxi at cost. No vouchers were given and we did not sign anything. They said that flight delay compensation was not due as it was caused by weather. We argued If the crew had not run out of flight time the pilot was clear that he would have taken off and not returned to stand and aborted take off. Dublin airport did not close and this was due to not having a stand by crew.- Arrecife-Dublin
- Economy
Declan C
Verified | Jan 25, 2025Birmingham-Dublin
Economy
No reason given
WE ARRIVED AT OUR DESTINATION AT 1300 ON THE 20/01/2025 THE AIRPORT STAFF TOLD US AT APPROIMATELY 22.30 THAT THE FLIGHT WAS CANCELLED.THE AIRLINE PROVIDED US WITH ACCOMMODATION IN A LOCAL HOTEL.I WAS DUE TO ATTEND A MEETING WITH MY SOLICITOR IN GALWAY AT 12.30 ON 20/01/2025.I SUBSEQUENTLY MISSED THE MEETING OWING TO THE CANCELLATION- Birmingham-Dublin
- Economy
Therese F
Verified | Jan 24, 2025Cardiff-Belfast
Economy
Influence by other flights
Flight was delayed by 5 hours but there were no problems at Cardiff Airport or Belfast Airport. I was told by airline staff on board that the problem was their plane was stuck in edinburgh on the runway and got frozen over. Therefore this was a 3rd party delay and not to do with weather on either departure airport or arrival airport- Cardiff-Belfast
- Economy
Felipe O
Verified | Jan 24, 2025Sao Paulo-Dublin
Economy
No reason given
My flight was cancelled and the company did not give me any assistance I had to buy another ticket, waited more than 4 hours at the airport and had expenses for food I arrived at my final destination at 11:00 pm and I missed meeting my friend in Dublin- Sao Paulo-Dublin
- Economy
Caroline B
Verified | Jan 21, 2025New York-Manchester
Economy
No reason given
I have tried to contact the airline through their Whatsapp and Facebook Messenger applications with no success. I booked this trip though a 3rd party agency (Amex travel) that we have to use as part of our business. This was a business trip. Significant extra cost was incurred by the business for the alternate flight I needed as a result of this cancellation. The flight was refunded to the agency/business but when I contacted Amex travel, they said I have to claim personal compensation directly. The Aer Lingus website was not allowing me to do so hence why I contacted them through their online tools with little success.- New York-Manchester
- Economy
Xiumiao K
Verified | Jan 19, 2025Lisbon-Dublin
Economy
No reason given
I arrived at dublin at sometime between 9pm and 11pm, can remember exactly, the airline told us that we can spend up to 25 euros for meals and then sent them the receipt for reimbursement, i submitted the receipt, but have not heard back from the airline since, my boyfriend asked for the day off to be with me and we were going to visit another city, he did this for nothing and we did not get to do the trip since I arrived so late- Lisbon-Dublin
- Economy
Laura M
Verified | Jan 18, 2025Glasgow-Dublin
Economy
Weather conditions
Aer Lingus cancelled our flight due to weather however other flights from ryan air left that morning. We planned a day trip and Aer Lingus cancelled our flights, however ryan air on way home was not impacted- Glasgow-Dublin
- Economy
Nigel W
Verified | Jan 15, 2025Shannon-London
Economy
Technical problems
The flight made it to the runway and then went back to Terminal, eventually all of the passengers were moved to another plane which took off about 21:00.- Shannon-London
- Economy
Kate D
Verified | Jan 11, 2025Glasgow-Dublin
Economy
Successful claim
No reason given
Flight was delayed 5 hours and missed our original bus from Dublin to Limerick, then had to get the last bus to Limerick which when got into Limerick for 3:30 AM and I had to miss work the next day. Also had to buy dinner in the airport. The airline did not reach out or give us any vouchers.- Glasgow-Dublin
- Economy
- Successful claim
Nicholas W
Verified | Jan 5, 2025Glasgow-Belfast
Economy
I arrived at the airport 1.5 hours before my flight that I had already checked in online but had to do a bag drop. Due to a lot of cancelled flights and delays I was in a queue for this full time. I eventually got to the desk for 12:04 where I was then denied to check my luggage in. I explained to the airport staff that I had been in the que the full time and waiting over an hour and a half. He told me due to the check in closing at 12 he couldnβt help me. The most frustrating thing about this situation is my flight was actually delayed and the flight hadnβt even arrived yet and despite me still being in the airport the correct time for the original flight time I was still denied. The advisor then told me to contact customer service which I did and I had to then pay Β£60 extra in order to get on a flight from Edinburgh. Costing me now more money for transport. For waiting in a queue all that time and to be 4 minutes past the check in time due to this, to be rejected is ridiculous and not acceptable.
- Glasgow-Belfast
- Economy
Bianca W
Verified | Jan 4, 2025Dublin-Rome
Economy
Technical problems
I am writing to express my dissatisfaction with the poor experience I have had on both my outbound and return flights with Aer Lingus. Unfortunately, these experiences were far below the standard of service I expect as a paying customer. On my outbound flight, the departure was delayed for several hours because of ice on the plane. While I understand safety is a priority, I was shocked to learn that we had to wait an extensive amount of time for a de-icing truck to address the issue. Such delays suggest a lack of adequate preparation and contingency planning for expected weather conditions, which severely impacted my schedule. As if that wasnβt frustrating enough, my return flight was also delayed. From what I can gather, it appears the issue involved a disruptive passenger, though no clear information has been provided to the passengers. While I understand that unforeseen issues can occur, the lack of transparency and communication has made the experience even more frustrating. Experiencing such significant delays on both flights is unacceptable. Passengers rely on airlines to provide timely transportation, and we pay for the expectation that schedules will be adhered to as closely as possible. Delays of this magnitude disrupt appointments, plans, and commitments and reflect poorly on the efficiency of your operations. I have never encountered such consistent delays and poor service with any other airline. It is clear that improvement is needed in their problem-resolution strategies to minimize disruptions and better inform passengers when issues arise. I respectfully request appropriate compensation for the inconvenience, stress, and disruptions caused by these delays on both flights. Thank you for your assistance.- Dublin-Rome
- Economy
Christopher C
Verified | Jan 3, 2025New York-Naples
Economy
Successful claim
Strike
Aer Lingus cancelled our flight 8 days before we were scheduled to leave. We had to book new flights, we had to take trains, cars and stay an extra night on the way to make it to our location.- New York-Naples
- Economy
- Successful claim
Varun B
Verified | Jan 2, 2025Toronto-Birmingham
Economy
No reason given
Because of Toronto to Dublin flight delay, we missed our connecting flight to Birmingham, originally planned at 6:40am on 30/12/2024 Next flight we were given was after more than 12 hours at airport at 6:55PM on 30/12/2024 Overall we reached Birmingham almost 13 hours late, it was most tiring day of our life with struggling with my 10 year old daughter with time difference etc.- Toronto-Birmingham
- Economy
Abigail G
Verified | Jan 1, 2025Edinburgh-San Francisco
Economy
Technical problems
I was flying home to spend Christmas with my family. My family only had 2.5 days together this year, and we missed out on a half day due to this delay. I was supposed to land at around 3 PM originally, but with delays did not make to my familyβs house until 11:30 PM. Very inconvenient, any reimbursement would be appreciated.- Edinburgh-San Francisco
- Economy
Fengyun W
Verified | Dec 31, 2025Dublin-Shanghai
Economy
Formal Complaint Regarding Flight Disruption and Request for Refund and Compensation Dear KLM Customer Service Team, My name is Fengyun Wang, and my booking code is P3CJSV. I am writing to formally express my extreme dissatisfaction with the series of events surrounding my recent trip and to request a full refund and compensation for the additional costs I was forced to incur due to KLMβs mishandling of my travel arrangements. Issue Summary My original flight, scheduled for 6th December 2024, was cancelled less than 24 hours before departure. This left me with insufficient time to prepare for an alternative flight. I then selected the next available flight on your website, departing on 7th December at 8:55 AM from Dublin to Amsterdam and onward to Shanghai (PVG). However, this flight was also cancelled. KLM system subsequently rebooked me on a complex itinerary involving **three segments**: Dublin to Frankfurt, Frankfurt to Amsterdam, and Amsterdam to Shanghai (PVG). Unfortunately, this itinerary was highly problematic for the following reasons: 1. Schengen Visa Requirement: I was unable to transfer from Frankfurt to Amsterdam as I do not possess a Schengen visa. At no point was I notifiedβeither through your app, email, or customer serviceβthat a Schengen visa would be required for this routing. 2. Stranded Luggage: My checked luggage became stuck in Frankfurt, as I was unable to cross the border to retrieve it. 3. Lack of Customer Support: Despite repeated attempts to contact KLMβs customer service via phone, iMessage, and WhatsApp, I did not receive any helpful guidance or alternative solutions. Your WhatsApp assistant suggested that I visit the check-in desk or contact the Chinese Embassy, but this was impossible under the circumstances: - It was a Saturday, and the embassy was closed. - I could not access the check-in desk without a Schengen visa. Financial and Emotional Impact Due to the lack of assistance from KLM, I was forced to purchase a last-minute ticket from Frankfurt to Shanghai (PVG) with Lufthansa at a cost of β¬1,521.76. This was an expense I had no choice but to incur to avoid being stranded in Frankfurt indefinitely. In addition to the financial burden, this experience was emotionally draining and caused me significant stress and inconvenience. I expected much better from KLM, especially as a reputable airline. My Requests Given the circumstances, I am seeking the following: 1. A full refund for the unused portion of my KLM flight, as I was unable to complete the journey you arranged. 2. Reimbursement of β¬1,521.76, the cost of the Lufthansa ticket I had to purchase due to your airlineβs failure to provide a viable solution. Supporting Documents I am prepared to provide all necessary documentation, including: - Receipts for the Lufthansa flight. - Correspondence attempts with your customer service team. - Proof of my original booking and cancellations. I trust KLM will handle this matter promptly and fairly. I look forward to your response and resolution within 14 days. Should this issue remain unresolved, I will have no choice but to escalate the matter to relevant consumer protection authorities and aviation regulators. Thank you for your attention to this urgent matter. Sincerely, Fengyun Wang
- Dublin-Shanghai
- Economy
Krzysztof W
Verified | Dec 30, 2025Belfast-Stuttgart
Economy
No reason given
The shipment has been rebooked due to flight cancellation by KLM Flight was delayed over 10 hours so we couldnβt continue the trip and had to come back home instead spending Christmas with family and friends- Belfast-Stuttgart
- Economy
Joanna W
Verified | Dec 26, 2024Belfast-Stuttgart
Economy
No reason given
KLM advisor couldnβt find other solution so we had to collect our luggage and go back home. We couldnβt spend Christmas with family and Firends. We had to spend extra money to prepare Christmas- Belfast-Stuttgart
- Economy
Hema Priyanka T
Verified | Dec 26, 2024Dublin-Hyderabad
Economy
I missed my connecting flight due to insufficient layover. when I contacted the airlines, they are not even considering my words simply they are saying to book another ticket. I've booked single airlines from Dublin to Hyderabad. Without any announcement and any further check about the passenger they take off the flight. And they are not responding properly while i contacted them.
- Dublin-Hyderabad
- Economy
James K
Verified | Dec 22, 2024Isle Of Man-Dublin
Economy
Weather conditions
Arrived at the airport for 11am and checked in my bag and was then told by the check in lady that the flight had been delayed from 12:40 to 2:30. There was a further update around 1pm for a Β£5 refreshment voucher. After more time had passed the flight then went to 3:20pm. There was little to no communication from staff which I find very poor. No update has been received from the airline at the time of processing this refund request and itβs been nearly 2 and a half hours!- Isle Of Man-Dublin
- Economy
Euan D
Verified | Dec 22, 2024Edinburgh-Belfast
Economy
I arrived at the airport and was told that British airways had booked extra people onto my flight and as a result I was no longer guaranteed a seat unless people didn't show up. I verified with the staff member at check in that when I booked the flight it was NOT fully booked and enquired as to how I could possibly not be received a seat and they were almost as confused as I am. I then phoned Aer Lingus to which they told me that buying a ticket doesn't actually guarantee me a seat on the plane and that I had to actually pay for a particular seat if I wanted to make sure I could get one, to me this sounds a lot like extortion since I didn't pay them extra money and then they didn't let me travel. I think this is nonsense false advertising. I bought a ticket for a plane trip, I didn't pay for the opportunity to potentially travel. It's air travel, not a raffle. Are Lingus REFUSED to give me any compensation of any kind and acted like this is normal behaviour. I was stuck at the airport for 5 hours for another flight and given nothing by Aer Lingus for the hassle. I paid for a ticket and was at the airport on time.
- Edinburgh-Belfast
- Economy
Dariusz K
Verified | Dec 22, 2024Dongloe-Dublin
Economy
Weather conditions
On 21st December my flight from Donegsl to Dublin was cancelled at 16:55 I had another flight from Dublin to Lodz Poland only 1 hour before departure from Donegal I got a message that the plane was cancelled so I had to ask a friend to take me to Dublin Airport over 300 km from Donegal Airport it cost me 200β¬ plus buy fast track 10β¬ to get through the check quickly- Dongloe-Dublin
- Economy
Aleksandra K
Verified | Dec 21, 2024Dongloe-Dublin
Economy
Weather conditions
On December 21st my flight from Donegal to Dublin was cancelled. I had to ask a friend to take me to an airport over 300 km from where I live and pay him β¬200 for the transport because I had a 4.55pm flight from Dublin to Lodz in Poland so I had to buy a fast track for β¬20 to catch my flight to Poland.- Dongloe-Dublin
- Economy
Brigitte F
Verified | Dec 20, 2024Frankfurt-Dublin
Economy
Due to a delay at security and a gate change that we were not notified about, we missed the flight. We arrived at the new gate at 10:40 but were denied boarding.
- Frankfurt-Dublin
- Economy
Dawn G
Verified | Dec 19, 2024Kuusamo-Dublin
Economy
Technical problems
First we were on a plane with a door open freezing cold..waiting to find out if a part was going to be flown in from Helsinki. The plane was restarted to seeing itwouldfixproblem .it didn't.. 11 hrsin total we were waiting before a new plane was dispatched from Ireland to collect us .. We had to change our bus times for collection 4 times .. We were supposed to be home the 14th of December at about 9pm at night in waterford . We didn't get home till the 15th of December 8.30 am- Kuusamo-Dublin
- Economy
David G
Verified | Dec 13, 2024Schonefeld-Windsor Locks
Economy
Successful claim
Technical problems
I arrived at the BER airport with my two young children on July 19 for Ae Lingus flight to DUB for a connection to the US (BDL). Flight had been canceled with no advance notice. After several calls to Aer Lingus customer service, we worked out an alternative that required me to take a 4-hour train trip to Dusseldorf, an overnight stay in a hotel, and then a flight the next morning to DUB to catch a connection to the US. in addition to incurring costs, the flight cancellation cost my family a day of vacation in the US.- Schonefeld-Windsor Locks
- Economy
- Successful claim
Jonathan K
Verified | Dec 9, 2024Dublin-Manchester
Economy
Weather conditions
Flight was canceled. We had to get a bus to Belfast airport and fly to Birmingham as it was the only option. Then a taxi up to Manchester.- Dublin-Manchester
- Economy
Craig F
Verified | Dec 9, 2024Dublin-Amsterdam
Economy
Weather conditions
We were delayed over 2 hours before boarding and then once we go on the plan we were told it will be over another hour- Dublin-Amsterdam
- Economy
George D
Verified | Dec 9, 2024Belfast-Melbourne
Economy
Technical problems
At the Aer Lingus check-in at Belfast, on 4th July, we were each only given 1 boarding pass instead of all 3 for our flights home. We were told to get the other 2 at the βconnections deskβ in Manchester. Our Aer Lingus flight EI 3610 departed Belfast 35 minutes behind schedule due to a βtechnical Issueβ, arriving at Manchester at 08.00. We were told that Etihad connections were in Terminal 2. We rushed there, only to be told that Etihad was now in Terminal 1 (it had been in Terminal 2 the previous year). By the time we got back, Etihad check-in had closed for flight EY 0016, and all Etihad staff had left. The manager at the N.Data office told us that Etihad had closed check-in at 8.10 anyway, and she managed to get our suitcases which had been removed from the connecting flight. The one sole check-in person at Aer Lingus could not do anything for us, save giving us a contact phone number. It simply went to a recorded message, with no option to speak with someone. Eventually at the Manchester Information desk, they managed to get through to Aer Lingus. After many minutes of explaining the situation, and then on-hold for 20-30 minutes, we were told that we had been booked onto the next dayβs ( Friday 5th) Qatar flight at 08.25, and that they would β phone us in a few hours to confirmβ. I asked for email confirmation but they said it was to be a phone call. This was all happening about 12.00pm. By 6 pm we had had no phone call, so I went to the Qatar desk in Terminal 2, only to be informed, that Aer Lingus had made the reservation, but because they had not issued the ticket, they CANCELLED the reservation. At this stage there were only 11 seats remaining on Qatar for the 08.25 flight to Melbourne the next day, at a cost of approximately $ 4 000 each. By the time we got our luggage from terminal 1, there were only 4 seats left. We went on-line and were able to book 2 tickets through British Airways for a 12.55 flight the next day at approximately $ 2 000 each. We could not risk again not being able to get a satisfactory outcome with Aer Lingus and risk being stuck at the airport for another 24 hours. The irony is that British Air had booked us onto Qatar!!!!! By the time we left, we had been at Manchester airport for 29 hours, without sleep, having already been up at 03.30 to catch the Aer Lingus flight. Aer Lingus did not offer a hotel stay at the airport. To cap it all off, by the time we landed at Melbourne airport at 00.45 Sunday 7th July, our suitcases were still in London!! After having a travel insurance claim rejected by our RACV insurance because we were not able to say what the βtechnical issueβ was, we requested an explanation from Aer Lingus of what was the βtechnical problemβ , by email, in order to make a travel insurance claim ( our travel insurance needed this ), but Aer Lingus has not responded after 5 months, and no doubt will not.- Belfast-Melbourne
- Economy
Ryan M
Verified | Dec 9, 2024Dublin-Bahrain
Economy
I had booked connecting flights which were an approved flight path by Gulf Aerlines. The first flight from Dublin to London was delayed by 45 mins, and this meant when I arrived in London I was not allowed to board my flight to Bahrain. I rang Gulf airlines multiple times this evening, who all kept saying to ring someone else or go to support desk (closed) and kept getting passed on. One member of the gulf air team on the phone said they had booked me into another flight after hours of phoning, but when I went to support desk in morning they had no record of this being booked. As it was overnight, there was nobody on help desks in the air port or any staff around to advise me. I was not given a food voucher or any update on my luggage which was booked in to Bahrain. I was not given any advice or support, had to spend the night on the airport floor due to no hotels. Next flight was 12 hours later and I missed the first evening in Bahrain due to airline. It was a massive inconvenience and I had a horrible night feeling stressed about sleeping on the airport floor. Airline or booking site could not have been less helpful on the phone and could not answer any questions and then lied about booking me into the next flight. Most of the support was from bots. The Dublin - London flight was due to land at 20.20 but landed at 21:20. Second flight departed at 22.05. By the time I got from terminal 2 - 4 Heathrow running and catching first transfer train, I was told at the gate Iβm too late to board. Again no staff around to help support or advise me.
- Dublin-Bahrain
- Economy
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