Aer Lingus complaints: comments, page 6
263 comments
Eric M
Verified | Jul 21, 2024
Madrid-Hartford
Economy
Successful claim
Technical problems
The connection from Dublin to Hartford was delayed several hours to finally been told in the evening that our flight was cancelled. There were no other direct flight the next day so I was re-routed to Boston and had to book a train from Boston to Connecticut (Home)- Madrid-Hartford
- Economy
- Successful claim
Kristin S
Verified | Jul 18, 2024Chicago-Munich
Economy
Successful claim
Strike
Both of our Aer Lingus flights were cancelled - The one from O'Hare to Dublin and the one from Dublin to Munich.
- Chicago-Munich
- Economy
- Successful claim
Robert D
Verified | Jul 18, 2024Chicago-Munich
Economy
Successful claim
Strike
Aer Lingus cancelled our flight to Munich due to a pilots strike. We found out about it on June 29 for a July 4 departure. We re-booked on another airline, United, on our own to ensure we could still make our long planned trip to Europe. We also requested a refund to Aer Lingus which they have provided.- Chicago-Munich
- Economy
- Successful claim
Loreto O
Verified | Jul 12, 2024Dublin-New York
Economy
Successful claim
Strike
Due to industrial dispute in EI my flight EI105 on 27th June was cancelled and changed to the 26th June. As I was unable to travel on the 26th and as I was going to NY to surprise my son for his 30th birthday on the 29th June I had no option but to rebook with another airline.- Dublin-New York
- Economy
- Successful claim
Eoin C
Verified | Jul 10, 2024Dublin-Amsterdam
Economy
Successful claim
Strike
Flight was cancelled due to staff strikes, causing me to book a more expensive flight and also cost me money to arrange alternative transport to and from the airports.- Dublin-Amsterdam
- Economy
- Successful claim
Sean F
Verified | Jul 10, 2024Liverpool-Dublin
Economy
Unknown
The flight was initially delayed, then delayed further, then once we embarked on the aircraft - we were also then waiting for an hour or so because we didnt have a slot to take off. Worryingly Aer Lingus have palmed hs off to Emerald because they were the carrier - they are uncontactable and unresponsive. It has been 4 months without even acknowledging us. Multiple forums suggest they have form for this and many go through the CAA or similar. Hoping you guys can go after them kn our behalf!- Liverpool-Dublin
- Economy
Karen M
Verified | Jul 7, 2024Manchester-Belfast
Economy
Problems at airport
When we got to the check in desk we were told that the flight was cancelled and there were no available flights that day but could get one on Sunday. This was no use to us as we were to attend family events over the weekend.- Manchester-Belfast
- Economy
Cristina C
Verified | Jul 4, 2024Dublin-Vienna
Economy
Technical problems
When about to take off, I heard a huge impact on the side I was sitting, and then a strong (kind of burning) smell. Afterwards, I could tell something was not going well since we were not winning too much altitude as I am used to. After more than an hour flying, the captain explained that a bird impacted on the left engine before taking off and they decided to go back at Dublin airport. When landing there, they had us for more or less 20-30 min before deciding to let us go to a terminal until they would decide whether changing the aircraft or going back to the same. After more than an hour, they decided to move us to a new aircraft. When landing in Vienna, the door of the aircraft was locked and we needed to wait until engineers would fix it so we were waiting without ac for 20-30 min more. Arriving at least 3h and 30 min later than scheduled- Dublin-Vienna
- Economy
Nikita B
Verified | Jun 2, 2024Belfast-Madras
Economy
No reason given
My Flight was cancelled on two consecutive days one from Dublin on 31/05 /24 and on 01/06/2024.First cancellation was notified via e mail at 12.15 when I was travelling on a bus from Belfast to dublin.I came to know about the cancellation when I reached at Dublin airport and I had to come back to Belfast by bus due to another booking done by aerlingus staff to travel from Belfast on 01/06/2024 with long layover flights both at Heathrow and Colombo. Total of 29 hrs layover. On 01/06 the flight was cancelled again from Belfast.It was not at all notified and I just came to know from the airport information board by myself after reaching airport. Made a call to Aerlingus and the staff was not at all providing a better option.She said she can arrange a flight on the same day to Birmingham and I should take public transport ( train/bus) going to Heathrow and get the connection flight on the same day. It was a rude selection by the staff without even thinking about my age and my stress going to a strange place with my 30 kg baggage and hand carry.I refused it and they did not offer any other option.I am a university student in India and due to this 2days of cancellation my plans are ruined and I was literally over stressed and crying in front of airport staff.They offered me flight next day. Which I was not happy and I had to book by myself another flight from Dublin to Abudhabi and to Chennai on 02/06/2024 paying 895Β£.My parents were over burdened and they had to spend more than 1200Β£(ticket, travel expensesto both Belfast, Dublin twice, parking charges).After booking this ticket by myself I came to know that the airport staff booked an evening flight for me from Belfast to heatthrow on 01/06/2024.I calked aerlingus again and asked them to cancel the whole flights and asked them for a refund.They said they can not do it because my original ticket was booked by travel agency.I am in total loss money , my time, my parents time , unnecessary travel etc...No proper information prior and poor customer care.- Belfast-Madras
- Economy
Nikita B
Verified | May 31, 2024Dublin-Madras
Economy
Successful claim
No reason given
E mail was sent at 12.45 on 31/05/2024 about flight cancellation I was already on a bus to Dublin Airport from belfast.Alternative flight was arranged on 01/06 from Belfast and i will be arriving in my final destination on 03/06.long layover in Heathrow and overnight layover at colombo.I had to come back to belfast today.I canβt attend my university on 03/06 and i may face serious action from the university.Stress,tiredness,wastage of time and money- Dublin-Madras
- Economy
- Successful claim
Josef D
Verified | May 29, 2024Philadelphia-Graz
Economy
My Flight from Philadelphia to Graz via KLM was cancelled and I was automatically booked on a different flight via Aer Lingus from Philadelphia to Dublin. However, KLM did not provide me with a booking code or a ticket number, and Aer Lingus did not allow me to board the flight despite having generated a ticket for me. I contacted KLM at the time but I got no help, and was left stranded at the airport. Therefore, I was forced to buy my own ticket separately through British Airways in the amount of $414.60. KLM provided me a refund for the second (cancelled half of my flight), but did not offer me any further compensation.
- Philadelphia-Graz
- Economy
Amy W
Verified | May 27, 2024Dongloe-Dublin
Economy
Technical problems
Received email at 10:06am that flight departing at 13:15 was cancelled due to operational requirements so I then had to make alternative arrangements to get to Dublin as I had a hospital appointment and it was a 4 hour journey.- Dongloe-Dublin
- Economy
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