Delta Air Lines complaints: comments, page 2
459 comments
Jesse M
Verified | Jul 24, 2026
Tampa-Stockholm
Economy
Because we didnt have our luggage, I needed to buy my wife a sweater and poncho. The first day we were in Stockholm, it turned cold and rainy.
- Tampa-Stockholm
- Economy
June D
Verified | Jul 22, 2026St. Croix Island-Atlanta
Economy
Mrs. June Dampier Delta Airline compliant
June Dampier 6339 Greenock drive Stone Mountain Ga. 30087 gdampier@aol.com (678-517-3271 I am writing to complain about the frustration and inconvenience experienced due to the delay of flight DL1809.The flight path was from St. Croix, United Virgin Islands to Atlanta, Georgia on July 18,2026. The flight made a detour six minutes before landing in Atlanta, Georgia. The captain made an announcement that we would be diverting to Savannah, Georgia due to weather and the condition on the ground in Atlanta, Georgia. After departing the airport and arriving at my hotel at approximately 10:40 pm, I attempted to use my food voucher via QR code did not work. I had to use my personal money to purchase a meal. I was rebooked for Sunday, July 19,2026 on DL 1809 at 8:30 am flight to Atlanta, Georgia, however the flight was delayed until 1040 am. Needless to say I was ready to get home. As I arrived in Atlanta, Georgia I headed to the domestic baggage claim to collect my luggage. I waited 30 minutes for my luggage that never came out on the carousal. I inquired with customer service and was told that my luggage is at the international side. I took the shuttle to the international side and had another 30 minutes wait to get into the airport. I was directed to customer service and inquired about my luggage once again. The agent that was handling the situation was very dismissive, rude, and was not listening. Due to her negligence and misinformation. I had to wait another hour to find out that my luggage was in customs because the flight came from an international location, which it did not. When I informed the agent that St. Croix is a United States territory, and the luggage was already cleared by customs before departing, she was dismissive once again. Her unprofessionalism caused me to have to wait another 30 minutes to receive my luggage. This ordeal was drawn out due to miscommunicatio9n, and negligence on the part of Delta airline and their agents. I have never had such a horrible experience flying with Delta airlines. The lack of compassion and concern for myself and other travelers was evident and prevalent and warrants credit equal to the amount I paid for my original ticket. I hope this does not become the norm for such a prestigious and highly regarded airline. Sincerely, Mrs. June DampierOverall
Poor Costumer Service when I was grounded at Savannah, Georgia
- St. Croix Island-Atlanta
- Economy
Lukas P
Verified | Jul 21, 2026Fort Myers-Palanga
Economy
Claim escalated to airline
I was traveling for a wedding, after landing at my final destination, my luggage was missing and delayed, and it was crucial for me to receive it as I was traveling specifically for a bachelor party and the wedding the following week. It was taking place the next day in another country. I was supposed to travel to Budapest, Hungary. I did not even have enough time to buy clothes, as I had to drive to a different airport that was 3h away almost instantly. Managed to make a quick pit stop and buy some socks, underwear and 2 pairs of shoes. Gladly, some of my friends were my size so I was borrowing their clothes the whole trip until I was able to get my luggage back. It cause immense discomfort for me and my vacation/travel plans that were supposed to be fun, and instead ended up being stressful. I had everything in checked in luggage. I checked in my luggage in Fort Myers, FL and I believe it was delayed in Amsterdam, as the flight from Boston to Amsterdam was delayed by a few hours, that made my layover in Amsterdam extremely short. After landing in Lithuania, I filed the PIR online as the airport staff was not helpful. I landed on July 8th, got my luggage back on July 14th when I came back from my trip in Budapest, Hungary! I hope I get compensated for the stress it was caused.
- Fort Myers-Palanga
- Economy
- Claim escalated to airline
Marjorie L
Verified | Jul 21, 2026Rome-Boston
Economy
We sat on tarmac over 3 hours in the heat with no air conditioner running. It was broken. We deplaned and arranged for assistance as my husband is handicapped and diabetic. Waited 1 1/2 hrs for luggage to get off the plane. Back thru customs and security. More waiting for new ticket for following day. They took my boarding pass before giving me the one for the following day. Waiting in line again with luggage, my husband in a wheelchair waiting for the shuttle to hotel. Again waiting at the hotel for another hour to get registered. By then it’s after 9:30 pm and we haven’t eaten supper. Not great for a diabetic. Very stressful for us both. Next day was a repeat of the day before with tsa,baggage and assistance with the lift to get on the plane. We had to make different arrangements for airport pick up etc. Inconvenience of dog reboarding and ride arrangements. Very chaotic and stressful.
- Rome-Boston
- Economy
Wayne C
Verified | Jul 20, 2026Premium economy
Delays delays ,Vacation nightmare
Flying from Orlando to JFK with a Connection to Venice, Orlando flight was delayed four hours so we missed our connection to Venice lost a day and a half on our cruise. Lucky to get the ship three hours prior to departure. Spent the night in New York paying 350 for a hotel $100 for Uber at 2 o’clock in the morning.Overall
- Flight delayed over four hours
- Premium economy
- Loss: €550
Douglas L
Verified | Jul 15, 2026Taipei-Seattle
Economy
When I asked Delta to change my return date from June 19th to June 21st, the agent failed to affirm my June 5th flight from TPE to SEA. I was told Delta had many new agents and she would be re-trained. So it was Delta's fault.
- Taipei-Seattle
- Economy
Anonymous member
Verified | Jul 13, 2026Houston-Atlanta
Business
Lack of advertised amenities
DL2381 HOU-ATL 7/12/26 I purchased a Comfort Classic ticket from HOU-ATL and all that was available was water and snacks. After a long day I was looking forward to relaxing with an adult beverage, which I paid a premium for via my Comfort Classic ticket.Overall
- Only water available
Made it to Destination
- Houston-Atlanta
- Business
- Desired solution
Steven M
Verified | Jul 12, 2026Paris-Santa Barbara
Economy
Problems at airport
Aloha. The cost of our seat upgrades at time of purchase exceeded the refunds that have been offered to us so far. The reasoning that the airport cancelled the flight thereby absolving Delta of compliance is faulty. According to flight personnel, The reason the airport cancelled the flight was that Delta's or Air France's or Delta's fueling contractor did not vacate the area which kept the aircraft from leaving the terminal before 3 hours. In any case closer review will reveal that it was Delta's responsibility, and therefore Delta must compensate. Aloha, I paused my registration to get some detailed answers before I accept your terms and authorize you to proceed. 1) Delta arranged for hotel accomodations at the CDG Hilton for the night of June 3, 2026. We took advantage of that courtesy. 2) Delta rebooked our flights for the following day, which we took advantage of. 3) Delta refunded $1254.00 ($627.00 each) to my credit card. 4) Delta issued us via email, each (2) $250.00 travel vouchers. My questions are: ohigh school reunion A) Will Air Advisor expect 30% of remunerations we have already negotiated (and received)? B) Will the money, vouchers , and services already received be at any risk? C) Since our trip for 2, in total cost over $16,000.00 is there a possibility of collecting as much as 75% of the total? D) The cockpit crew advised us over the planes speaker, that the fuel crew would not move the fuel truck away from the aircraft soon enough, so the control tower was forced to cancel our flight. And since the snafu was caused by deck crew, whether Air France, Delta or some 3rd party fueling contractor employed by Delta was at fault, Doesnt that make Delta liable for the cancellation? E) As a result, our flight to Santa Barbara landed at 4pm on 6/4/2026. The Oceano high school Graduation of Lorene’s grandson, that our trip revolved around, was at 5pm. Unfortunately, our one day cushion had been cancelled by Delta, forcing us to drive for more than a 90 minutes to Oceano to miss the graduation walk by minutes. F) After checking in at 8am GMT in Paris, flying to SLC, transferring to our connection to SBA, and arriving at SBA effectively at 1am Paris Time, then driving the 100+minutes to Oceano California only to fail to see our grandson’s milestone, was not only sadly disappointing but dangerous for to 70 year olds. Does this help you decide? Thank you. I will look forward to your response, that will enable us to proceed. Steve- Paris-Santa Barbara
- Economy
Hopkins L
Verified | Jul 11, 2026Paris-Santa Barbara
Economy
Problems at airport
The flight got us to our destination a full day (24 hours) later than originally scheduled. Because of the flight cancellation, I missed my grandson’s graduation which was deeply upsetting for the entire family. We should have arrived a day early but only arrived on the day of the graduation and he had graduated by the time we made it to the school. The cost of our seat upgrades at time of purchase exceeded the refunds that have been offered to us so far. The reasoning that the airport cancelled the flight thereby absolving Delta of compliance is faulty. According to flight personnel, The reason the airport cancelled the flight was that Delta’s or Air France’s or Delta’s fueling contractor did not vacate the area which kept the aircraft from leaving the terminal before 3 hours. In any case closer review will reveal that it was Delta’s responsibility, and therefore Delta must compensate.- Paris-Santa Barbara
- Economy
Isel R
Verified | Jul 5, 2026Oslo-Atlanta
Economy
I have a conference tomorrow tomorrow afternoon and presentation materials are in the lost luggage’s and now unable le to attend said conference an risk to loosing my job
- Oslo-Atlanta
- Economy
Darshan S
Verified | Jun 30, 2026Los Angeles-Mumbai
Economy
Flight from houstan was delayed so they didn’t allowed us to catch the connecting flight from Paris to Mumbai and we reached almost 24 hours late . Plus they damaged my bag too
- Los Angeles-Mumbai
- Economy
Neha S
Verified | Jun 30, 2026Los Angeles-Mumbai
Economy
housatn to paris got delayed and so couldnt catch paris to mumbai due to there mistake. They gave us flight of after 12 hours halt and that too from paris to hongkog and hongkog to mumbai. We reached mumbai on 27th june 2026 12.10am instaed of 25th june 2026 11.20pm . Almost after more than 24 hours. Very bad customer service at paris airport. Plus they damaged my bag.
- Los Angeles-Mumbai
- Economy
Neha S
Verified | Jun 30, 2026Los Angeles-Mumbai
Economy
Baggage claim poor customer service
24 jun DL1143, DL8667 and DL8236. DL8667 got delayed so was not able to catch the connecting flight DL8236. Bagagge got damaged. Reached 24 hours late to the destination as they diverted us from Paris to hongkong and hongkong to mumbai . Very bad customer service at paris airport. Plus they damaged my bag have attached photographs.Overall
- Poor customer service
- No comments
- Los Angeles-Mumbai
- Economy
- Desired solution
Russell B
Verified | Jun 30, 2026Economy
Terrible customer service with Baggage
Delta Air Lines, Inc. Customer Care, P.O. Box 20980 Department 980 Atlanta, GA 30320-2980 To Whom it may concern, My wife and I flew from Eugene Oregon to Seattle Washington on May 17, 2026, on flight DL3785 at 12:05pm. As we boarded the aircraft, the counter directed us to have our carry-ons checked due to space requirements. The agent apparently misdirected our bag 3006805326 name on the ticket was Ricardo Buckles and it ended up going to SNA. Our file reference number was SEADL53662 Our name is Russell Bronson and Utta Bronson Our bag was clearly marked: Russell Bronson We arrived in Seattle and were notified that the bag had been incorrectly flown to SNA We filed our report SEADL53662 and proceeded to go to our ship for our trip to Alaska. They could not get the bag back to our ship in time for sailing, we ultimately received our bag in Sitka, AK four days later after having to pay a fee for the delivery. $46.00 In the meantime, we were without my diabetic medication and my wife’s heart medication. We were both feeling not only stressed without having our medication and starting to feel ill. My wife’s headaches were from the lack of medication and the high blood pressure that resulted from that. I had no change of shoes or clothes for four days and we missed out on excursions from the ship because of the inclement weather. The reason for this letter is that we were unable to file an “online baggage report” as it required “uploading documents” and we are not “tech savvy” to do this, and we talked to representatives also, but no one could help us without going to the “online” form. We were on the phone several different times repeating the same story, over and over. We were so frustrated with the individual representatives because they didn’t understand why we couldn’t start this process “online” and we again told them, we were not “tech savvy” to do this. It was like it fell on deaf ears. Our Alaskan cruise was greatly interrupted by the gross error of a ticket agent and our dream vacation which happened to be our Anniversary of 50 years. It’s hard to put a dollar amount for the frustration and ruination of a cruise. It’s hard to describe the hardship and having to cancel outside excursions we had planned to participate on our “Cruise” because of health concerns and lack of medication and clothing. I hope that Delta can understand what we had to do and you are able to compensate us for all we had to go through in a fair and just manner.Overall
- Baggage Handling
- short trip
- Economy
- Loss: €400
- Desired solution
Raymond N
Verified | Jun 29, 2026Richmond-Rome
Economy
Problems at airport
We arrived at RIC airport at 1410 hrs on June 12th 2026. Checked in with Delta and proceed to the gate. The Original delays started around 1600 hrs another every 20 minutes. again at 1938 hrs, and continued until it was completely canceled at 2031 hours. During this time I attempted to contact with Norse Airlines to rebook our flights. I was instructed by the only customer service (chat) to cancel and rebook the flight. I was told I would be reimbursed. When we arrived home I got on the computer and the account said that we would not be reimbursed. I rebooked the flight for the next day but found that we could only get to JFK on a train from Washington D.C. to Penn Station. My Brother in Law drove our car from Richmond Va to Union Station and then back home. We took the train from DC to Penn Station then we boarded the Long Island Rail Road to JFK airport for the flight. We arrived and checked in without problems.- Richmond-Rome
- Economy
Rekhasanjeewanirajasinghe R
Verified | Jun 29, 2026New York-Tromso
Economy
Urgent: Baggage Delay & Disruption Compensation Request – TOSSK 79912 (Booking Ref: HWJ2X8)
To Delta Air Lines Customer Care, I am writing to formally lodge a complaint regarding the severe delay of my checked baggage on my recent itinerary to Tromsø, Norway, and to request immediate compensation for my expenses and the major disruption to my trip. Below are the comprehensive details of my journey and missing luggage: • Booking Reference (PNR): HWJ2X8 • Baggage File Reference Number: TOSSK 79912 (Submitted at Tromsø Airport) • Flight 1: DL 218 (New York JFK to Copenhagen CPH) – Delayed • Flight 2 (Connection): DL 7659 / SK 4452 (Copenhagen CPH to Tromsø TOS) • Bag 1 Tag Number: 6006737896 • Bag 2 Tag Number: 6006737895 My ticket included a 1-baggage allowance, and I paid an additional $100 USD at check-in for the second piece of luggage. Because DL 218 was delayed, my connection time in Copenhagen was severely cut short. This operational delay on Delta's end directly caused the ground team to miss transferring both of my checked bags to my connecting flight to Tromsø. I am currently in Norway—where weather conditions require proper clothing—completely stripped of my basic requirements, including warm clothes and basic toiletries. Being left in a foreign country without a single item of my own belongings has put me in an incredibly stressful and vulnerable situation. Since Delta holds full operational responsibility for the delayed connection that separated me from my luggage, I am requesting: 1. An immediate tracking status and expedited delivery window for both bags to my current address in Norway. 2. A full refund of the $100 USD fee paid for the second bag, as Delta failed to deliver the service I paid extra for. 3. A payment for the interim purchase of essential clothing and toiletries under the regulations of the Montreal Convention. I expect a swift response with an update on my bags' location. Sincerely, Name – rekhasanjeewanirajasinghe Last name – rajasingheherathmudiyanselage Passport no – OL7449237Overall
- Luggage delay and no response
- good crew inside the flight
- New York-Tromso
- Economy
- Loss: €300
- Desired solution
Bonnie M
Verified | Jun 28, 2026Economy
Check in did not follow through with TSA check in on Boarding Pass.
I just explained. Check in did not print TSA precheck on boarding pass after waiting for a person and presenting Global Entry card. Added time in regular TSA screening almost caused my to miss my flight. Very stressful after an 11 hour flight to LAX.Overall
- Check in
- Back in US from 11 hour flight
- Economy
- Desired solution
Other - I checked into Assistance Desk at LAX about 1:30P on Wed, June 24 expressly to assure TSA precheck. I presented my Global Entry Card, which was accepted. TSA precheck was not printed on my boarding pass. Although this created no monetary loss, the extra wait and difficulty almost caused me to miss my flight. I almost lost my phone, in the confusion, as well, which is major. No, I did not look at my Boarding Pass, at the time, trying to do this quickly for the sake of those behind me in line. This was a gross oversight on the part of check in. I articulated the reason for not using the Kiosks, to the desk. Reservation was HUWAB2 flight DL622 to Austin, Texas.
Brent C
Verified | Jun 26, 2026Cincinnati-Grand Rapids
Business
delay caused by mechanical failure, lack of required preventive Maintenance checks which are required by FAR P 21.183
yes 55 minutes Yes, however the delay was incorrect after debarking, and additional Maintenance issues Yes, I missed a critical meeting with the engineering MFG. which caused the rescheduled meeting and personnel expense, which was a business impact. expense loss was $685.00 retaining and rescheduling and $250.00 personal inconvenience and Business impact.Overall
- Poor communication
- in flight service
- Cincinnati-Grand Rapids
- Business
- Loss: €935
- Desired solution
Expenses reimbursement
Brent C
Verified | Jun 26, 2026Cincinnati-Grand Rapids
Business
delay caused by mechanical failure, lack of required preventive Maintenance checks which are required by FAR P 21.183
The flight was communicated to be delayed; however, the duration was over 50 minutes. The debarking was communicated, and delay was stated to be 20 minutes. due to the delay, I missed a critical meeting with our equipment manufacture, and the meeting had to be scheduled, this resulted in retaining Engineering associates for another 24 hours at an expense of $685.00 I would also require $ 250.00 for personal inconvenience, for this business impact.Overall
- Poor communication
- in flight service
- Cincinnati-Grand Rapids
- Business
- Loss: €935
Courtney S
Verified | Jun 25, 2026St. Louis-Lagos
Economy
Successful claim
My initial flight was suppose to be from STL-ATL-LOS. There was a significant delay in my flight from STL-ATL that caused me to miss my flight from ATL-LOS so I was rebooked on the KLM flight from ATL-AMS-LOS. My baggage was lost by KLM in AMS and did not make it on my final journey. I was staying in Benin City in Nigeria which required significant travel to get back to Lagos when my baggage arrived which caused further hardship and expense. When my baggage arrived there were missing items totalling approx $100. I filled the PIR online as the KLM desk was closed in Lagos when we finally arrived due to being late at night so I was unable to speak to a representative.
- St. Louis-Lagos
- Economy
- Successful claim
Charlene H
Verified | Jun 24, 2026Denver-Minneapolis
Economy
Medication for severe restless legs and I cannot sleeo without it. And I cannot get it refilled because if the date on it and the doctors legally cannot prescribe it early. You have caused me unbelievable pain and suffering.
- Denver-Minneapolis
- Economy
Nikola V
Verified | Jun 24, 2026Seattle-Belgrade
Economy
Successful claim
No reason given
There are no sign documents, when my flight was delayed the airport personel told me where to go, and they just gave me another ticket. Instead for 9:30am they gave me a ticket for a 8:30 pm the same day- Seattle-Belgrade
- Economy
- Successful claim
Albion A
Verified | Jun 23, 2026Rome-Boston
Economy
Technical problems
Delayed flight then shuttled to airplane on tarmac. Once on their was an odor on the plane people mentioned then air conditioning stopped working. We continued to sit then the maintenance team came on did some looking and captain said he would give us an update soon. It was hot everyone was getting restless and the smell was there. The captain came out into the cabin and told us it was 88 degrees at the moment in the cabin and at 90 he would have to consider a deplane. He mentioned to the passengers to not feel peer pressure and speak up with sick or wanted off. We proceeded to wait 35 minutes then he made announcement that the issue would take no less than 1 hour to test. He said he wasn’t sure if we would Fly on that plane. We waited longer there were multiple medical emergencies flight attendants using first aid kits and kids crying. They finally said we would have to deplane but said the shuttles to pick us up would be delayed to stay tight. We waited then loaded on and some had to wait in hot sun as shuttles got full. Then went back through passport process to get into the airport and the bags took over 1 hour to come back on belt. Inhumane and ridiculous try by delta to money save and not cancel that flight. The plane we were on was the one they used the day before and was cancelled.- Rome-Boston
- Economy
Martin G
Verified | Jun 23, 2026Amsterdam-Schonefeld
Economy
No reason given
I have no protocol of the chat with the KLM agent (via website). I asked for being booked on the later flight and that we had scheduled our flight from 17:00 in the evening to 10:00 in the morning. By that time, we were booked on that flight, but could rebook later to at least 12:15, which was still more than four hours difference. There was no way for getting any useful info out of the chat. Very disappointing. Getting booked later, okish, if it's still happening same day. Getting booked half a day earlier with having already plans on that day is not ok. We arrived nearly 5 hours earlier than planned and had to leave also 5 hours earlier and needed to cancel planned activities for that day. Airline told that there are no later flights. By that time we had to estimate to leave by 7:00 in the morning in Zandvoort to get to AMS in time (not knowing, that we can later at least leave at 9:00 due to an available 12;15 flight). We didn't loose money, but had to change our plan of the leaving day. Very inconvenient and no way of support staff being at least a bit helpful or offering some compensation at all. Bottom line: you stole more than half a day due to us being forced to leave way earlier.- Amsterdam-Schonefeld
- Economy
Micah L
Verified | Jun 23, 2026Austin-Oslo
Economy
Claim escalated to airline
Initial flight from Austin to Atlanta was delayed a little, and my bag never made it on the flight from Atlanta to Paris. Bag was then routed to JFK, then to Amsterdam, then to Oslo. It took 4 days which is unacceptable. I don't have a reimbursement claim form. I just filed the lost baggage report which I'm attaching.
- Austin-Oslo
- Economy
- Claim escalated to airline
Jane S
Verified | Jun 22, 2026Salt Lake City-Las Vegas
Economy
No reason given
8 weeks post partum and going to be in my best friend's wedding. I was supposed to be in Vegas by the 11th. On the 11th my flight kept getting delayed and so we had to stay the night in hotel at 1am and get shuttled back for our morning flight which also kept getting delayed. I'm in a panic since i am still not there and need to be getting ready. I called Delta and pretty much had to use alll of my miles plus some cash to get on a single first class seat left on the next flight out to Vegas.- Salt Lake City-Las Vegas
- Economy
Sharon W
Verified | Jun 21, 2026St. Louis-Washington
Economy
Broken wheel on luggage damaged
The wheel on my luggage was damaged going to Washington DC. I was not giving my comfort seat that I paid for returning to St Louis
- St. Louis-Washington
- Economy
- Loss: €200
- Desired solution
Expenses reimbursement
Sharon W
Verified | Jun 21, 2026St. Louis-Washington
Economy
Broken wheel on luggage. No paid comfort seat
I was never told to report damage with 6 hours of arrival at airport. When I reported to the check in agent at Regan Airport returning to St. Louis MO, he did not give me a damage baggage file number. My fright from Atlanta Georgia was delayed several times. I did not get to St. Louis until 9 pm. I paid for a comfort seat and did not have one retiring to St. Louis.Overall
- The wheel on my luggage was broken on my arrival flight to Washington DC. On y return fight to St. Louis my plane was delayed several time. I was supposed to have a retunn comfort flight seat.
- St. Louis-Washington
- Economy
- Loss: €230
- Desired solution
Brooke F
Verified | Jun 20, 2026Paris-Las Vegas
Economy
It started in Paris CDG where our original flight to Salt Lake City at 11 AM was canceled so we got rebooked on a flight to Amsterdam at 2:30 PM. Then the flight to Amsterdam was late to Paris and got delayed until 3 PM then we had to sit on the runway for another 30 minutes which in term made me miss my connecting flight in Amsterdam. And there was no other flights out of Amsterdam to Las Vegas that day, so our flight was re-booked for 4:55 PM the next day.
- Paris-Las Vegas
- Economy
Mason H
Verified | Jun 20, 2026Paris-Las Vegas
Economy
It started with my first flight being canceled in Paris CDG which rebooked me onto another flight to Amsterdam. The plane that was supposed to take me to Amsterdam was late to Paris airport, which made me miss my connection to Las Vegas so I had to stay the night in Amsterdam and take a flight the next day
- Paris-Las Vegas
- Economy
Mohamed K
Verified | Jun 18, 2026Boston-Entebbe
Economy
Technical problems
Due to technical issues, flight from Kigali to Entebbe was cancelled. We were booked in hotel with all our checked in luggage. On May/22/26, they got flight Rwanda air reschedule us. We were charged for our luggage, which we had already paid for checked in Boston to Entebbe. Incurred extra expense . Arrive Entebbe May/22/26 at 2am, our baggage was not carried. So it was delayed; got delivered around 7pm May/22/26. We are traveling for a traditional marriage event that we missed on May/21/26. May items were missing in our luggage. June/12/26… airlines claims we don’t qualify for compensation- Boston-Entebbe
- Economy
Nancy R
Verified | Jun 14, 2026London-Jacksonville
First
The worst Customer Service ever!
After our first class flight from London to Jacksonville, we were told in Atlanta at our connecting flight that our tags were not properly tagged for our final flight. The representative in atlanta said he tagged them properly and escalated it. When we arrived in Jacksonville, the bags were not here and the Delta office informed us that because it was our fault that they weren’t tagged properly they would not deliver them to us when they did arrive. She reiterated many times it was our fault, although we confirmed our final destination when we checked in in London and again in Atlanta that our tags were properly tagged for Jacksonville. Delta Customer Service could not help us and we had to return to the airport this morning to pick up our bags. We would like to be compensated for our time which took hours in our travel expenses and inconveniences.Overall
- Worset customer Service in luggage department, Jacksonville
- Flight
- London-Jacksonville
- First
- Desired solution
Haley Connor C
Verified | Jun 13, 2026Orlando-Tulsa
Economy
No reason given
Our bag was damaged as well and we were told it was normal wear and tear when it was clearly mishandled. It was a brand new bag.- Orlando-Tulsa
- Economy
Juraj K
Verified | Jun 10, 2026Tucson-Vienna
Economy
The delayed baggage caused me extra expanses, since we were attending a wedding and all my personal possessions were in that baggage. Including shoes, shirt, ties, belt and my wife’s cosmetics and toiletries. I had to buy all of these again.
- Tucson-Vienna
- Economy
Guergana P
Verified | Jun 10, 2026Tampa-Sofia
Economy
On June 8–9, 2026, I traveled with my two minor children on KLM-operated flights (confirmation ZZSQHK) from Tampa, Florida (TPA) through Detroit (DTW) and Amsterdam (AMS) to Sofia, Bulgaria (SOF), operated by Delta Air Lines and Bulgaria Air. Upon boarding our connecting flight in Detroit, gate agents informed us that the aircraft’s overhead compartments were already full, and because we were assigned to Zone 7 and among the last to board, we were forced to check in our carry-on bags at the gate — bags we had intentionally kept as carry-ons to ensure we would have our essential belongings with us throughout the journey. Upon arrival in Sofia, all of our checked luggage, including those gate-checked carry-on bags, was lost — none of our bags were delivered at baggage claim. With no clothing, toiletries, or basic necessities for myself or my children, and having just endured an 18-hour journey, I was forced to immediately locate the only children’s clothing store I was familiar with in Sofia and purchase essential items including shirts, pants, socks, and shoes for my children, as well as a pair of jeans, a top, and shoes for myself. Airline staff informed us that our luggage might not be located or delivered for two days or more, so all purchases were made with the intent of covering that minimum waiting period. This situation was not only financially burdensome but deeply distressing and embarrassing — I was required to shop in public for clothing while still wearing the same clothes I had traveled in for nearly 18 hours, as were my children, causing significant discomfort and distress to our entire family.
- Tampa-Sofia
- Economy
Francis O
Verified | Jun 10, 2026Minneapolis-Nairobi
Economy
We left MSP late by roughly 30min, after landing in Armsterdam, we were made to wait inside the plane for almost 45minutes, because something was happening in the runway. By the time we finally got out, our connecting plane to jomo kenyatta airport nairobi had already left at 1220pm. We were made to wait for 8 hrs to get a connection to Nairobi.
- Minneapolis-Nairobi
- Economy
Michael P
Verified | Jun 7, 2026Detroit-Salt Lake City
Premium economy
Inappropriate Delay of Flight
Good morning, I am contacting you because of some issues with my flight from Detroit to Salt Lake City with a continuation to Reno Nevada on 1 June 2026. Flight DL2117 was scheduled to depart Detroit at approximately 8:24pm with arrival time in Salt Lake city around 10:30pm. The connecting flight to Reno was scheduled to leave at 11:09 pm. At approximately 8 pm in Detroit, am announcement was made that there was a delay in departure due to the crew being delayed even though they were at the gate. Eventually another flight attendant arrived not in uniform and we began to board almost 40 minutes late. The problem was that I was traveling with my son to Reno and we only had 44 minutes between touchdown and takeoff of the connecting flight. But the gate was just across from the gate we landed at so it shouldn't have been a problem. I spoke to a flight attendant on the plane and she agreed me that we would make our connection. That didn't happen. Come to find out the reason for the delay in Detroit was due to a flight crew member who wasn't even working our flight had to get to Salt Lake City because of a death in their family. To compound the issue was we made it to the gate with 3 minutes to spare but the flight changed its departure time to take off 5 minutes earlier than scheduled. My son raced out the door as soon as it opened but when he got to the gate the door was closed. The plane was still there and the jet bridge had not backed off but no one was at the counter to let us on. Even worse was that there were 8 other passengers who were scheduled to fly that flight to Reno but our plans were not taken into consideration. We had to rebook our flight to the following afternoon and find a hotel to spend the night. The customs service agents got us rebooked for the next day but when we asked for a hotel voucher, they only had a list of 3 hotels which were total dumps. I am a frequent traveler and a Marriott platinum elite member so I used my status to book a room which I felt safe staying in. I tried to use the transportation voucher but it would not work so I had to take an Uber to and from the Hotel that I booked. Using my status and points or the room I was charged $55.23, the cost of the Ubers round trip was $53.92. I have receipts for these expenses. My son happened to overhear the flights attendants talking in Salt Lake City about how glad they were able to accommodate one of their own delaying the flight so he could make it to see his family, but there was no consideration for the passengers who missed their connecting flight by less than 5 minutes. I could understand if it would have only been myself and my son, but there were at least 6 other passengers who missed their connection due to a personal delay orchestrated by Delta for one of its employees. All it would have taken for Delta would have been to delay the connecting flight to its original departing time and there would not have been any issues. YOUR AIRLINE inconvenienced 8 other individuals which could have been easily avoided and I feel that my son Joseph and I are deserved some type of compensation for issues that your company caused with the inconsiderate delay. I feel that in consideration to the trouble you caused with the inappropriate delays and early departure of the connecting flight, the following restitution should be provided: 1. A $500 travel voucher for both my son Joseph and myself, good for 1 year to be used on your airline 2. Reimbursement of my out of pocket expenses of $109. 15 for the cost of the hotel and transportation for having to find a suitable hotel home. I have receipts of the Uber and hotel receipts to support my claim and can provide them if needed 3. Train your staff to make the right call on delays, the outbound flight to Reno on 1 June could have been delayed for 10 minutes slowing other passengers to make their connection. You were able to delay the flight out of Detroit for almost 40 minutes for a crew member not even working that flight but couldn't wait 10 minutes for 7 passengers who were headed to Reno. I am looking forward to your response. Michael J Pollak Delta number #2603826542 Mjpollak300@yahoo.com 586 405 4822Overall
- Delay in DTW early departure in Salt Lake CIty
- Detroit-Salt Lake City
- Premium economy
- Loss: €105.14
- Desired solution
Quang Phat K
Verified | Jun 6, 2026Raleigh-durham-San Francisco
Economy
Successful claim
The airline staff incorrectly tagged my luggage, causing it to be misrouted to Salt Lake City instead of San Francisco (SFO). Thanks to my AirTag, I was able to track its exact location and inform the airline staff. Because my connecting flight back to Vietnam was scheduled for May 29th at 12:30 PM, I had to wait at SFO airport for 15 hours—from 7:00 PM on May 28th until 10:00 AM on May 29th—just to retrieve my baggage before boarding
- Raleigh-durham-San Francisco
- Economy
- Successful claim
Hasini U
Verified | Jun 5, 2026Hamburg-Edinburgh
Economy
As a young traveller, my planned journey with limited budget was a mess and have to go through lots of mental stress
- Hamburg-Edinburgh
- Economy
Cindy B
Verified | Jun 4, 2026Grand Forks-Albuquerque
Economy
Claim escalated to airline
Problems at airport
They said nothing to help. I ended up arriving at day late and my luggage arrived the day before me. I missed work and lost wages for 16 hours at 20.00 an hour. They did reimburse me for my seat since they booked me on a lower class seat.- Grand Forks-Albuquerque
- Economy
- Claim escalated to airline
Pamela P
Verified | May 31, 2026Atlanta-Mexico City
Economy
Successful claim
I am submitting a formal complaint regarding my checked baggage on my recent international Delta flight. My luggage did not arrive with me at my destination and I was not notified that it had been delayed. I had to locate the status of my baggage myself. The luggage was not delivered until approximately 6:00 PM the following day. When I received my luggage, I discovered that the suitcase had been ripped on the side and was visibly damaged. The contents appeared to have been opened and searched. My clothing was wet, items were tossed around inside the suitcase, and personal belongings were missing, including a new package of my son’s T-shirts and a belt. I am requesting an investigation into the handling of my baggage, reimbursement for the missing items, compensation for the damaged suitcase, and reimbursement for any losses related to the delayed delivery of my luggage. I have photographs documenting the damage and the condition of the contents and can provide them upon request. Thank you for your prompt attention to this matter.
- Atlanta-Mexico City
- Economy
- Successful claim
Saimounika M
Verified | May 30, 2026Washington-Hyderabad
Economy
Claim escalated to airline
It was my nephew's first birthday celebration, and I was only visiting India for 10 days. Unfortunately, my checked baggage was mishandled by the airline and did not arrive with me. The suitcase contained virtually all of my personal belongings for the trip, including my clothing, makeup, shoes, toiletries, accessories, and items I specifically packed for family events and the birthday celebrations. Despite multiple follow-ups, I did not receive my luggage until four days after my arrival, meaning I spent nearly half of my trip without access to my belongings. Because I had several family functions, birthday events, and pre-planned commitments during that time, I was forced to purchase replacement clothing, makeup, and other essential items locally in order to attend these events appropriately. Given the short duration of my trip and the delay in receiving my baggage, many of these purchases were unavoidable and were made solely as a result of the baggage delay. **Have you already received all your luggage? If so, when?** Yes. I received my luggage approximately 4 days after my arrival in India. **How many bags were missing?** One checked suitcase was delayed. **Did the airline provide any cash allowance for incidentals? If so, how much?** No, the airline did not provide any cash allowance or reimbursement while I was waiting for my luggage. **When and where was the last time you saw your luggage?** The last time I saw my luggage was when I checked it in at the departure airport before my flight to India. **Was your carry-on bag checked in at the gate?** No, my carry-on bag was not checked at the gate. (If it was, update accordingly.) **How much did you pay for your suitcases and checked luggage fees?** I did not pay any separate checked baggage fee beyond what was included in my ticket. (Update if you paid extra.) **Did you declare the value of your luggage with the airline?** No, I did not make a special declaration of value. **Did you pay for excess / overweight luggage?** No. (Update if applicable.) **Did you file a PIR (Property Irregularity Report) with the airport or airline? In person, by phone, or online?** Yes. I reported the delayed baggage to the airline and obtained a Property Irregularity Report (PIR). I also followed up with the airline regarding the status of my luggage. **Include information from the airline or airport: is the bag delayed or lost? Approximate delivery date?** The airline classified the baggage as delayed, not lost. I was informed that the bag had been located and would be delivered once it arrived in Hyderabad. The luggage was delivered approximately 4 days after my arrival.
- Washington-Hyderabad
- Economy
- Claim escalated to airline
Yvonne M
Verified | May 29, 2026Birmingham-Nairobi
Economy
Terrible customer service and poor communication
Request for review and reinstatement of canceled international reservation Dear delta customer care, I am requesting an immediate review of my international reservation and the handing of my trave interruption involving a delta issued ticket operated by KLM. The ticket value is 6,800 dollars. On the day of travel, I arrived at the airport intending to board my fight. During checking a delta agent informed me that my Kenyan passport had expired and that I could not trave with that document. The delta agent instructed me to obtain an emergency trave document and return to rebook my travel. The agent also provided me a new booking reference number which ed me to believe that my reservation would be preserved or that I would rebook once I obtained the required trave document. After obtaining the emergency trave document I contacted Deta to rebook my travel. At that point, I was informed that the ticket was operated by KLM and that Deta could not assist. When I contacted KLM, I was told that the reservation had been marked as a no show and that no refund, credit or rebooking was available. I respectful request that Deta review a reservation notes, airport agent remarks and records associated with my booking including the issuance of the new booking for my scheduled trave and followed the instructions given to me by a delta representative. Had I been informed that my ticket would be forfeited or treated as a no show I would have taken immediate steps to protect the reservation. I am requesting a good faith review of this matter and consideration of one of the following remedies 1.Restoration of the ticket value 2.Trave credit for the unused portion of the ticket 3.Reinstatement or reissuance of the reservation Pease provide a written response after reviewing the reservation history and airport agent notes. I am prepared to provide confirmation number, ticket number, emergency trave document information and any additional documentation needed for your review. Thank you for your time and consideration. I look forward to your response. Sincerely Yvonne Mwiti 2052239086Overall
- poor customer service
- Birmingham-Nairobi
- Economy
- Loss: €6800
- Desired solution
Virginia S
Verified | May 28, 2026Atlanta-Charlotte
Economy
Delayed flight and security concerns
flight was delayed a couple of hours. Missed an event. Did not loose any money. Security concern about an item of luggage that was left in waiting area.Overall
- We reported a bag that had been left on floor in waiting area to person at the desk, he came and looked at it and called a tsa agent who came and looked at it and then stepped away. No one came back to handle the situation. Eventually about an hour later
- flight attendants were pleasant.
- Atlanta-Charlotte
- Economy
- Desired solution
Other - add skymiles to account
Anonymous member
Verified | May 21, 2026Washington-Bismarck
Economy
Terrible all around, never want to fly Delta
I was penalized for purchasing a cheaper flight, being limited by budget. The planes are designed to not have enough bin space and they are purposefully overbooked. I was forced to check my carryon. Then first leg of my flight was delayed because of “an anomaly with the plane” according to the captain. We waited an additional hour+. I had to get bumped to a different connecting flight to Bismark. Upon arriving, I was told my luggage was left by Delta in Minneapolis. I was not supposed to be upset and was chastised by their associates for showing the slightest emotion/frustration over this massive inconvenience. I was told that when my bag arrived on the evening flight, it would be delivered directly to my hotel, which is 2 hours west of Bismark. According to tracking, my luggage is still in the airport three hours since its arrival. I’ve had zero updates from Delta. I have tried joining their SkyMiles program for the past two days, but after completing all the forms, there’s an “internal error” on their end and I’ve been unable to sign up. This prevented me from recouping further airline miles rebates that you can only submit for as a SkyMiles member. I am neurodivergent and traveling on my own. I brought special gear related to the activities I wish to accomplish during my brief stay. Delta has been utterly subpar and impacted my vacation, which I saved for and worked hard to earn, in a dramatically negative way. They finally offered a small voucher after waiting for over two hours to get contact with them and after having to really press for it. It’s clear that they do not care for their customers or their overall experience whatsoever. I’ve flown on every major airline and Delta has been my worst experience. I want my bag delivered tonight. Expedited as promised. I want them to assure me they will not force me to check my carryon on my return flight, and will upgrade my boarding group to avoid inconvenience. I want them to increase the voucher they offered. Because worst of all, there were several other people on my flight having major issues as well.Overall
- Being forced to check my carryon due to lack of bin space. Carryon being irresponsibly left in Minneapolis and not making my final destination. Delta providing no bag delivery or update as promised when my luggage did reach Bismark. I have zero informatio
- Actually, none. No interest in flying Delta ever again beyond using the voucher they provide. I will never check a bag with them again. Not even at their request. Completely irresponsible airline.
- Washington-Bismarck
- Economy
- Desired solution
Other - I was told once my carryon baggage, which Delta forced me to check and which they left in Minneapolis, arrived in Bismark that it would be expedited delivery to my hotel. My baggage has been sitting in the airport for 3 hours according to their tracking. I’ve received no update. I have none of the clothing or special gear I need for my hiking vacation, and no idea when they plan on getting my bag to me. Flying with Delta has been horrible start to finish. I tried joining SkyMiles prior to my trip and several times today during complications with my booked flight and baggage, and all I’ve received is an error message. It’s actually pathetic. They offered me a minimal voucher after I fought for that and wasted over an hour of my vacation trying to contact them to get help. Now I’m eating another hour because I’ve received no update on baggage delivery which is abysmal. What Delta has offered is insufficient. I want my bag delivered right now away, as was guaranteed. I want an increased voucher. I refuse to check my carryon on the return flight. And I want an upgraded boarding for my return flight. It is the least they could do for taking away an entire half day of my vacation and causing massive stress to a neurodivergent customer.
Anonymous member
Verified | May 19, 2026Houston-Ho Chi Minh City
Economy
Wrongfully chage addition baggage allowance
Deceitful agent made wrongful baggage allowance and pressure to charge 1 additional bag of 200 dollars, while we have 3 tickets and 1 infant ticket, which allow 3 bags up to 50lbs and 1 bag of 22lbsOverall
- Deceitful agent
- Houston-Ho Chi Minh City
- Economy
- Loss: €200
David B
Verified | May 19, 2026Atlanta-Los Angeles
Economy
Mixed experience after delayed flight and rebooking.
We were delayed leaving ATL because of a mechanical issue. Our plane arrived in LAX about 15 minutes before the doors were closed on our next flight to OGG. Our bags mad it onto the OGG flight but by the time we were off the plane, the doors had closed for the OGG flight (at the adjoining gate). There were several PAX with the same issue. If the OGG flight had delayed for 5 minutes we would have made the flight. The staff on the ATL to LAX were hero’s keeping us informed and hydrated. Sadly there were only a few paid meals loaded on the plane in ATL and by the time they got to us, none were left. I am very grateful for the comped hotel room but found that the food vouchers were worthless. None of the food spots we tried in the airport were willing to accept them. We ended up paying about $40 for breakfast at Starbucks. In the end, safety is always the top priority and I appreciate that our pilot decided to have a possible mechanical issue checked. I look forward to being reunited with our luggage in OGG. thanksOverall
- Lack of available food on the delayed flight.
- Awesome crew.
- Atlanta-Los Angeles
- Economy
- Loss: €40
- Desired solution
Suyin Z
Verified | May 19, 2026Atlanta-Rochester
Economy
we discovered severely damaged luggage at atlanta to rochester airport and obtained a damage compensation receipt from your company.AS FILE REFERANCE NUMBER ROCDL19544
- Atlanta-Rochester
- Economy
Kenya M
Verified | May 18, 2026Birmingham-Georgetown
Economy
Claim escalated to airline
The bag was carry on that was on a rolling base. When I got to the plan they said the overhead bins were full and made me check the bag. The attendant put the tag on the roller handle and not the bag. The roller came to the Cayman’s without the bag
- Birmingham-Georgetown
- Economy
- Claim escalated to airline
Laxmirohini M
Verified | May 17, 2026Minneapolis-Bangalore
Economy
Dear Sir/Madam, My name is Laxmi Rohini Mosam. My baggage tag number is Delta 6006737956. After the baggage belt stopped, I received another passenger’s bag by mistake because it was the same color as my bag. The bag I mistakenly took belongs to Setha Vinod Nilan, and the baggage tag number is KL 699209. Once I reached home, I checked the baggage tag and realized the bag was not mine. It is possible that another passenger may have taken my bag before I picked up this bag. I sincerely apologize for the mistake. Please help me return this bag to the correct owner and assist me in locating my baggage. Thank you for your support. Regards, Laxmi Rohini Mosam
- Minneapolis-Bangalore
- Economy
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