Delta Air Lines complaints: comments, page 5

David S

Verified | Dec 30, 2026

Orlando-Amsterdam

Economy

Partners do not have enough authority

Flight was cancelled. Delta rescheduled for the following day. A narrative will follow. My complaint is not standard. I will send a physical letter. This form is inadequate.

Overall

Later outcome on return trip
One agent helped us

Orlando-Amsterdam
Economy

Desired solution

Other - Improved customer service and airline partnership program

Jiaqi L

Verified | Dec 30, 2026

Boston-Fort Lauderdale

Economy

Formal Complaint and Demand for Full Refund

Dear Delta Air Lines Customer Care, I am writing to submit a **formal and serious complaint** regarding the flight delay we experienced on **December 26** for our flight from **Boston (BOS) to Fort Lauderdale (FLL)** under booking reference **GP9SYA**. The passengers on this booking are **Jiaqi Lin** and **Jiajun Lin**. The flight was originally scheduled to depart at **11:05 AM**, but was first delayed to **12:58 PM**. After we were finally allowed to board the aircraft, we were forced to wait onboard for **over one hour with no clear explanation**, only to be informed that we had to deplane and return to the gate. We were then told that the new departure time would be **4:20 PM**, which was later delayed again to **6:12 PM**. In total, the flight was delayed by **nearly seven hours**. This chaotic and poorly managed process caused **extreme inconvenience, frustration, and stress**. More importantly, due entirely to **Delta Air Lines’ operational failure and mismanagement**, our carefully planned travel itinerary was **completely disrupted and effectively destroyed**. The impact of this delay went far beyond inconvenience and resulted in significant loss of time and travel value. I must emphasize that **this was my first time flying with Delta Air Lines, and it will also be my last**. This experience has left me **deeply disappointed and genuinely angry**. The lack of effective communication, repeated delays after boarding, and the absence of adequate resolution demonstrate a serious disregard for passengers’ time and basic rights. Given the severity of the delay and the unacceptable handling of this situation, I am making a **clear and firm demand for a full refund of the ticket price for both passengers** on this booking. Due to the extent of the disruption and the damage caused to our travel plans, **travel credits, miles, or partial compensation are not acceptable alternatives**. Please confirm the processing of this **full refund** as soon as possible and provide a written response outlining the next steps. I expect this matter to be handled with the seriousness it deserves. Sincerely, **Jiaqi Lin** **Jiajun Lin** Booking Reference: **GP9SYA**

Overall

Delay so much and less customers care
The tv on the flight

Boston-Fort Lauderdale
Economy

Loss: €600
Desired solution

Refund

Micah J

Verified | Dec 29, 2026

Pasco-Boston

Economy

Baggage took too long, couldn’t get compensation

I had to wait an hour for my bag (40 min more than what Delta promises). I’ve tried to submit a compensation request for it, but I keep getting an “error” code.

Overall

Baggage took an hour to arrive and I haven’t been able to get the promised compensatory miles for it.

Pasco-Boston
Economy

Desired solution

Raluca P

Verified | Dec 29, 2026

Cincinnati-Bucharest

Economy

Technical problems

The flight was delayed with updates every 30 minutes and with passengers not being able to leave the gate area for almost 7 hours. There was no proper support for passengers, no clear information. The airline provided drinks and snacks after many hours. Finally, Delta told us we would be boarding at around 7.30PM. We boarded after one hour and the aircraft actually took off at around 10PM. Once boarded, the captain informed us that they had a technical issue for which they were not prepared and that they had to bring the spare part from another airport. More than 3 hours of the delay were because they did not manage to complete the necessary paperwork. I lost the connection I had in Paris. I was supposed to land in Paris at 7.55AM on December 07th and my connection flight was at 12.00. The airline did not organize my flight change, even though they assured us all lost connections would be rebooked automatically. I had to contact my travel agency and ask them to book me another flight. I was supposed to arrive at my final destination at 3.50PM. Instead, I arrived at 8.10 PM. This also disrupted my scheduled pick-up from the airport. As a Business Class passenger I did not receive any support on the ground or during the flight. I have filed a complaint with Airfrance on December 8th, as the flight was purchased with them. On December 27th they forwarded the complaint to Delta. Delta responded the same day claiming that the delay was due to uncontrollable circumstances which exempt them from paying any compensation. I have responded to them asking for proof of the claimed "uncontrollable circumstances" as the Courts have ruled that technical issues are not uncontrollable circumstances in most cases. They did not provide any proof, but insisted with the same answer. I remain at your disposal for any information needed.

Cincinnati-Bucharest
Economy

Rami H

Verified | Dec 29, 2026

MONTGOMERY-Beirut

Economy

Claim escalated to airline

I was travelled to us with A2 diplomatic visa and military travel order because I'm officer pilot in the Lebanese air force and I was invited to take course with the us air force, and I had a military item inside the luggage were stolen, the first two luggage were delivered after 4 days with no good condition and the third luggage was delivered after 6 days in a sack with total damaged and 90% stolen items more than 3000$ is my loss ...

MONTGOMERY-Beirut
Economy
Claim escalated to airline

Brian B

Verified | Dec 29, 2026

Santa Ana-BRISTOL

Economy

Airlines don’t care because they have the market and making record profits while we all pay more and suffer!!

Had a 4 1/2 hour delay out of John Wayne Airport in Orange County. Had another delay in Atlanta for another 4 1/2 hours! Another delay on the runway because a passenger needed of the plane because of severe diaper rash!! I would say I had the worse experience thus far!! Babies screaming!! Terrible!!

Overall

None

Santa Ana-BRISTOL
Economy

Desired solution

Refund

Anonymous member

Verified | Dec 28, 2026

Detroit-Fort Myers

Premium economy

Constant delays. Never fails. Delta doesn’t care

Delayed for over 2 and a half hours. Bull shit reasons why. For the past year plus you can count on delta to either cancel your flight or it’s delayed. Constantly delayed flights. You guys are the worst. You don’t care about anyone or our time. You suck. This is how you treat you diamond passengers whom you say you are so grateful for. Give me a break! Boo

Overall

Delta is always delayed
Good colors

Detroit-Fort Myers
Premium economy

Loss: €2400
Desired solution

Refund

Igor K

Verified | Dec 22, 2025

Tel-aviv-Orlando

Economy

Claim escalated to airline

Have you already received all your luggage? NO How many bags are missing? ONE Did the airline provide any cash allowance for incidentals? If so, how much? NO When & where was the last time you saw your luggage? IN ATLANTA AIRPORT ON MY CONACTION FLIGHT TO ORLANDO THE TEAM TOOK MY LUGGAGE Did you declare the value of your luggage with the airline? NO Did you pay for excess / overweight luggage? NO Did you file a PIR with the airport or airline? IN PERSON Include info from the airline or airport: is a bag delayed or lost - the complany said that its delayed but i never get it back. I ADD ANOTHER RECIPTE AT THIS PAGE 265.79$

Tel-aviv-Orlando
Economy
Claim escalated to airline

Anna S

Verified | Dec 22, 2025

Seattle-Newcastle

Economy

My luggage was not on my flight from Amsterdam to Newcastle. When I got in to Newcastle the baggage claim hardly had any bags on it. I spoke to an agent and they said that there were delays for luggage in Amsterdam and that I had to fill out a report form and they will deliver it when they can. 3 out of 3 suitcases were missing. My luggage was last given to the checked baggage from Seattle, WA. I paid excess for my overweight suitcases. I paid altogether for 3 suitcases and overweight charge was $585. All 3 suitcases were delivered yesterday (21/12/25) at 7:30pm

Seattle-Newcastle
Economy

Muhammad Y

Verified | Dec 20, 2025

Columbus Mississippi-San Jose

Economy

They denied my boarding since this flight was oversold (Dec. 8th; morning). This was actually a rebooked flight after they had cancelled my original flight the day before on 7th (9-ish pm). I have asked them to book me another flight which they did but to a different destination (San Francisco) while my original destination was San Jose. The Delta person at the flight counter treated me very poorly. Another Delta person at the help desk just gaslighted me!! Then after some time, another lady at the same desk helped me by booking the San Francisco flight. I had to endure over 10 hours of waiting in the airport for that. IT was very stressful.

Columbus Mississippi-San Jose
Economy

Christiane T

Verified | Dec 19, 2025

Tampa-Copenhagen

Economy

The 3 suitcases were dropped off at Tampa international airport on Dec 17, we had a layover in Amsterdam, and upon reaching Copenhagen airport on Dec 18, only one suitcase was present. This is on an outbound 17 days trip. No vouchers or other compensation has been provided by anyone to me. We paid to have the luggage checked. We had hand luggage that we carried from Tampa to Copenhagen. I did not declare the value of the suitcases bc no one asked me. We did not have overweight. I filled out a PIR in the airport in Copenhagen when I realized two of three suitcases did not make it. I last saw the suitcases in Tampa. I have not received any update as to where the suitcases are or when I can expect them. I have no clothes for me or my 9 year old daughter, and I plan to purchase a few more items tomorrow as we only received clothes for my son in his suitcase.

Tampa-Copenhagen
Economy

Christiane T

Verified | Dec 19, 2025

Tampa-Copenhagen

Economy

Checked luggage (3 suitcases for me, my son and my daughter). The luggage was checked at Tampa airport all the way to Copenhagen. Upon arrival to Copenhagen, only one of three suitcases arrived. My daughter and I have no clothes and we are on day # 2 of a 17 days stay so we thought some sovks, pants and shirts today. We prob will have to buy a few more things if suitcase doesn't arrive tomorrow. So far we've spent 230 euro. No cash provided and no vouchers provided from airline airport. We paid to check each suitcase at Tampa airport. We did not declare value of suitcase, no one asked us. We have a PIR form that I filled out at the airport. I last saw the luggage at Tampa airport. The Copenhagen airport said I have to wait for a phone call to get it delivered. I gave a Danish phone number that we are keeping w us. We have received only 1 of 3 suitcases. We dis pay for overweight. My carry was not checked, I kept it with me throughout the trip.

Tampa-Copenhagen
Economy

Ibrahim G

Verified | Dec 18, 2025

Cleveland-Beirut

Economy

My wife and I checked in four pieces of luggage. At the gate, we were asked to check in our carry-on bags because the overhead bins were nearly full. Upon arrival at our destination, none of our six pieces of luggage were delivered. We immediately filed a claim with MEA. Two days later, our carry-ons arrived, followed by three suitcases two days after that. Unfortunately, one bag remained missing and was only delivered a week later. Each time, I had to make a round trip of nearly two hours to the airport to retrieve the luggage. Two of the bags contained important items, which is why I was eager to recover them. Unfortunately, the one we needed most was the last to arrive. We have always considered MEA and Delta Airlines to be trustworthy, which is why we feel comfortable placing expensive and essential items in our luggage. We understand that delays can happen, but this experience was excessive. There was no clear reason why we had to wait more than a day to receive all of our bags, and the fact that they were delivered in separate batches was unacceptable. This situation forced me to leave work three times and make multiple trips to the airport, incurring significant costs in addition to gas and parking fees. As a contractor, my hourly rate is $45, and the parking and fuel expenses added further financial burden. Beyond the monetary impact, the stress of worrying about the contents of our luggage—including medicines, vitamins, clothing, toiletries, and tools for work and personal hobbies—was considerable. Cost Breakdown: • Lost working hours: $45 × 6 hours = $270 • Parking: $4 × 3 days = $12 • Fuel: $28 Total: $310 Therefore, I kindly request reimbursement for the lost working hours totaling $270, as well as the additional expenses for parking and fuel, bringing the total to $310.

Cleveland-Beirut
Economy

Ibrahim G

Verified | Dec 18, 2025

Cleveland-Beirut

Economy

Cleveland-Beirut
Economy

Leah H

Verified | Dec 16, 2025

Orlando-Dublin

Economy

Problems at airport

I have put in my reimbursement forms and it will only allow me to accept from an American bank account which I do not have! And Delta are doing nothing to help!

Orlando-Dublin
Economy

Enriquevoltaire B

Verified | Dec 12, 2025

Ontario-Rome

Economy

My luggage should have reached me earlier had Delta did not switch my baggage claim tag with my wife’s. So when they call me about the luggage and ask for the tag numbers, they don’t match. My bag should have been delivered earlier but because of the mix up I have to personally pick it up at the airport using taxi and going back I can not personally show proof because I have to pay cash ( driver not accepting credit card). I have to endure not changing clothes for 3 days due to this mishandled/delayed luggage incident. This luggage was checked in at the gate. No cash allowance was given to me. Only 1 bag was missing. Bag was lost on the 7 Dec and I retrieved it at the airport on 10 Dec. I did not pay for luggage fees because we are carrying carry on luggage and don’t want to check it in. Delta ask passengers if we want to have it checked in for free of charge ( big mistake, never again). We filed the PIR at the airport.

Ontario-Rome
Economy

Marharyta T

Verified | Dec 11, 2025

Chattanooga-Riga

Economy

No reason given

My trip was significantly disrupted due to the delay of my baggage. When I arrived in Riga on December 3, the airline informed me that my suitcase had not arrived and that they could not deliver it to Belarus. I was told I would have to stay in Latvia for at least one extra day. The communication from the airline staff was unhelpful and at times rude, which added a lot of stress to the situation. Because of this, I had to stay overnight in Latvia. The next available bus to Belarus was late in the evening on December 4, so I arrived at my final destination on December 5. I had to book a hotel in Jūrmala, buy a new bus ticket, and spend additional money on food. This incident caused me significant stress because i was alone in a foreign country. All of my warm clothes and essential items such as toiletries were in my suitcase, so I also had to purchase basic necessities. This situation caused significant inconvenience and additional expenses, and I even missed an important appointment because of the delay.

Chattanooga-Riga
Economy

Marharyta T

Verified | Dec 11, 2025

Chattanooga-Atlanta

Economy

delayed baggage and additional expenses

Hello! I would like to request reimbursement for expenses caused by delayed baggage related to Delta flight AF3537 on December 2. This flight was delayed by one hour (scheduled 2:55 PM, departed 3:55 PM). Because I had only a 1h30 connection in Atlanta for my international flight AF31 (Atlanta → Paris), I was rebooked on another Chattanooga → Atlanta flight departing at a similar time. However, my checked baggage was not transferred to my new flight — it remained on my original delayed flight. As a result, it did not arrive in Atlanta in time for the connection and did not reach me at my arrival point in Riga. Although Riga was the final airport of my ticket, my true final destination was Minsk, where I had a non-refundable evening bus ticket on the same day. AirBaltic informed me that they cannot deliver baggage to Minsk, so I was forced to stay in Riga and wait for the baggage, which was delivered only the next day at around 3 PM. Because of this, I incurred the following extra costs: – I lost my original non-refundable bus ticket Riga → Minsk (€100). – I had to purchase a new bus ticket the next day (€66). – I had to pay for one night of accommodation (about €50). – Plus additional expenses for food. Therefore, I kindly request reimbursement of €210 for the direct costs caused by the delayed baggage (bus tickets + accommodation). I can provide all documentation if needed. Thank you!

Chattanooga-Atlanta
Economy

Loss: €210
Desired solution

Expenses reimbursement

Pamela C

Verified | Dec 10, 2025

New York-Lexington KY

Economy

Damaged luggage in flight from Lagurdia to Lexington.

My luggage was damaged in transit fro LaGuardia to Lexington . I was unable to file at the airport because there wasn’t anyone at the desk when we arrived.

Overall

Steward talked to fast
Steward was very friendly

New York-Lexington KY
Economy

Loss: €150

Pamela C

Verified | Dec 10, 2025

New York-Lexington KY

Economy

My luggage was damaged in transit to Lexington.

My luggage was damaged on my flight from LaGuardia to Lexington and there was no one in Lexington to report it too. I’ve been almost two hours trying to submit this form without getting kicked off or having to go back to customer service.

Overall

Steward talked to fast, information could not be indrrstood
Nice stewards

New York-Lexington KY
Economy

Loss: €150
Desired solution

Anonymous member

Verified | Dec 9, 2025

Economy

Hotel refound because I do not have refund

We are delayed like 3:30 waiting on a captain but never show up so they move my flight to the next day to Zurich and I need a hotel refund from Zurich

Economy

Loss: €1077
Desired solution

Refund

Joseph C

Verified | Dec 8, 2025

New York-Cincinnati

Economy

My Thanksgiving day at La Guardia Airport

I am writing to express my dissatisfaction with my travel experience on Thursday 27 November 2025, Thanksgiving Day, flight number DL1266 from New York, LaGuardia to Cincinnati, Ohio. Our flight was originally purchased on 6 March 2025 and was originally scheduled for departure at 0715 out of LGA. It was then rescheduled multiple times with the final being 1045 out of LGA. I understand flight changes to flights that are booked 8 months in advance. That is not my complaint. My complaint is what happened on the day of. On the day we were to travel our departure time was delayed five times from 1045 to1230, 1415, 1500, 1815, 1715, and then finally we were wheels up at 1735. We were never given a reason and the only way we got our $15 food voucher was when we spoke to an agent at a different gate. We finally arrived at the family destination at 2030. These repeated disruptions caused us to miss a family reunion and Thanksgiving dinner with family members flying in from three other states— an irreplaceable occasion that cannot be rescheduled. As a retired veteran of the US Air Force with 27 years of service, I can understand mechanical issues on an aircraft causing a delay. But this was way beyond the pale. We were left in the terminal as the shops and vendors were closing. I was there all day on Thanksgiving since 0800 in the morning. It’s unacceptable. I was offered 4000 miles for this. What the heck am I supposed to do with 4000 miles? I am requesting appropriate compensation — whether in the form of a refund, reimbursement, or travel credits — to acknowledge the significant inconvenience and personal impact. I look forward to your prompt response and a resolution that reflects Delta’s stated commitment to its customers. Sincerely, Joseph P. Casey 235 East 84th Street, Apt 30 New York City, NY 10028 646-262-0904 jppcasey@yahoo.com Delta Sky Number: 9859163553 Flight: DL1266 Thursday 27 November 2026

Overall

Flight delayed 5 times
We arrived alive

New York-Cincinnati
Economy

Desired solution

Deniss K

Verified | Dec 7, 2025

Amsterdam-Huntsville

Economy

I arrived 2 hours before the flight. Due to the overbooked flight, I got denied boarding the plane on the December 1. Instead I got a seat on the plane on December 2 (boarding pass attached). Due to this occurrence I missed 1 whole day of paid training in the final destination. The airline (KLM) representative told me the same day that I am entitled to 600 eur in compensation. She took my contact details. The airline provided a hotel in Amsterdam for one night.

Amsterdam-Huntsville
Economy

Anonymous member

Verified | Dec 7, 2025

New York-Orlando

First

Terrible call center support

I’m documenting in this chat that my initial request to remove myself from the reservation that my wife was on was not completed. In error Delta removed my minor son from our reservation and upon request Delta would not put my minor son back on either of his parents reservation. Delta would not sell me an upgrade to first class. Delta would not help me transfer miles from my account to my wife’s to help us upgrade with points upon request. Delta treated our family who has been flying Delta for decades and my wife who is a platinum and credit card AMEX customer terribly. Both agents that I’ve spoken with have been very unhelpful. Either they did not have the authority to help or were unwilling to do so. This has been a horrible customer service experience and I will be emailing Delta corporate to complain about the service that this call center has provided.

Overall

Horrible call center service
None

New York-Orlando
First

Loss: €25000
Desired solution

Refund

Gabriel R

Verified | Dec 5, 2025

Orlando-Alicante

Premium economy

Poor customer service and unsafe practice.

We landed in Atlanta . My wife was on wheelchair service do to illness. The guy dropped us off at the counter where we would be flying from but took the wheelchair. The lady at the counter was rude and when it came time to board did not provide my wife with the requested service. She did not render assistance and when we finally boarded offered a hypocritical apology. We have always used Delta and won’t let this poor excuse for a human being affect our future experiences. She created an unsafe experience for my wife which could have resulted in an unfortunate situation had she fallen.

Overall

Desk Attendant was unprofessional and unsafe
Won’t fly through Atlanta

Orlando-Alicante
Premium economy

Marjorie M

Verified | Dec 5, 2025

New York-Jacksonville

Economy

Technical problems

Announced delayed for the 4th time from the original departing time of 2pm. I have two kittens and was in the cage bag since morning.

New York-Jacksonville
Economy

Anonymous member

Verified | Dec 4, 2025

Houston-Lagos

First

Voided Seat Upgrade and Misrepresented eCredit Complaint

I am writing to formally lodge a complaint regarding a flight I booked with Delta Airlines in December, 2025. For this flight, I paid $799.00 to upgrade my seat. Unfortunately, due to a delay caused by Delta, my seat upgrade was voided. At that time, I was assured that I would receive an eCredit which could be applied toward any future flight purchase. Fast forward to November 2025, when I attempted to use the eCredit as promised, I discovered that it could not be applied toward a seat upgrade or even toward baggage fees. This restriction was never disclosed to me when the eCredit was issued, and it directly contradicts the assurances I was given by Delta representatives. This situation has caused me significant inconvenience and financial loss. I respectfully request the following: 1. Full reimbursement of the $799.00 seat upgrade fee. 2. Clarification and correction of the eCredit terms so that it can be applied toward seat upgrades and baggage fees, as originally promised. 3. Additional compensation for the undue stress, wasted time, and disruption caused by Delta’s failure to honor its commitments. If Delta does not resolve this matter promptly, I will have no choice but to pursue legal remedies, including filing a claim in small claims court for breach of contract and misrepresentation. I trust Delta Airlines values its customers and will act swiftly to resolve this issue. Please respond within 14 days of receipt of this letter.

Overall

Delayed flight, downgraded seat and ended up flying with a different airline

Houston-Lagos
First

Loss: €799
Desired solution

Refund

Jonathan H

Verified | Dec 2, 2025

Denver-London

Economy

Claim escalated to airline

They didn’t really explain anything, just told me the original flight was full and that I would be put on the next flight instead This meant I arrived into London over 5 hours late (original flight vs46 due 06:55, arrived on the new flight VS10 after 12:00). My luggage also got lost in the process and I am now waiting in hope for it to be found and delivered to my home.

Denver-London
Economy
Claim escalated to airline

Kristen B

Verified | Dec 1, 2025

Bismarck-Minneapolis

Economy

Too small of seat belts, embarrassing

Yes. I really just have a complaint that seat belts are too small never had an issue with united planes. It was rather embarrassing that I had to move seats and whole plane knew I was too fat to sit by exit door

Overall

Yes. I really just have a complaint that seat belts are too small never had an issue with united planes. It was rather embarrassing that I had to move seats and whole plane knew I was too fat to sit by exit door

Bismarck-Minneapolis
Economy

Desired solution

Other - Yes. I really just have a complaint that seat belts are too small never had an issue with united planes. It was rather embarrassing that I had to move seats and whole plane knew I was too fat to sit by exit door

Tom M

Verified | Nov 28, 2025

Hampton-Key West

Economy

Poor information prior to boarding. No planning by delta

There was a slight delay but we were only informed that we may not be able to land after we had boarded the aircraft. We were almost to key west when we were diverted to Miami. If you thought the weather would have been an issue then we should have been given the option prior to boarding.

Overall

Flight rerouted after boarding

Hampton-Key West
Economy

Desired solution

Refund

Gregory G

Verified | Nov 26, 2025

New York-Las Vegas

Economy

Canceled Flight with no advanced warning

I arrived at the airport at 6:30AM for my 7:30AM flight to find out my flight was canceled. Delta provided no heads up and couldn't give any alternative flights to attend the conference I had signed up for and paid for that day and the following day. The reason was due to "operations" later revealed to be a "crew issue". I would like a full refund for my costs to and from the airport.

Overall

Canceled flight with no heads up

New York-Las Vegas
Economy

Loss: €298.48
Desired solution

Refund

Expenses reimbursement

Lauren I

Verified | Nov 25, 2025

Barcelona-Atlanta

First

Terrible in-flight service.

We fly First Class domestically and Delta One Internationally. Our flight, DL195, from Barcelona to Atlanta on October 22 of this year was the poorest Delta One service we've ever experienced. The flight was a little over 10 hours long. We were served a drink upon boarding and had our meal within an hour and a half of departure. Then, nothing. No one went around to ask if anyone wanted drinks or water, nothing until the 5-hour mark to get a chocolate chip cookie. If you were thirsty or wanted a drink you had to ring for an attendant, and they quite honestly acted like you were putting them out. Then, again, nothing until the pre-landing snack. We even asked the attendants if they were going to distribute snacks as stated on your menu, sweet and savory snacks. We were told there was a basket of snacks in the front of the plane. Well, a wire basket of some chips and nuts, then they brought out some bananas is hardly what I consider a Delta One experience. Especially since the folks using the front rest rooms (not Delta One passengers) were taking the snacks as well. When flying Delta One we pay a lot for the comfort of being able to lay flat if we want but also for the service, we've come to expect for $5,000 a seat. You failed on that flight. Especially failed after the attendants were directly asked about passing snacks and continued to do nothing. Sky Miles numbers 9369523916 and 9269500287. I would absolutely think that some kind of miles should be awarded for the poor service we received. There's too much competition to continue loyalty to an airline that doesn't value its first-class customers.

Overall

Very Poor Customer Service in Delta One

Barcelona-Atlanta
First

Desired solution

Jeff M

Verified | Nov 24, 2025

Alexandria-Sacramento

Economy

Told to file a claim by a customer service rep in the complaint department and that she should have had a ticket printed for her.

Alexandria-Sacramento
Economy

Sueli C

Verified | Nov 24, 2025

Los Angeles-Madrid

Economy

I had the receipt of my train ticket from Madrid to Alicante on the amount of 56,00 euros that i wasn't able to download over here but I do have the receipt on my phone. I was able to get to my destination on November 20 at 2;38 pm.

Los Angeles-Madrid
Economy

Jeff M

Verified | Nov 24, 2025

Alexandria-Sacramento

Economy

terrible supervisor customer service

Got phone call that my dad is dying in Sacramento California and I called ticket agent to purchase a bereavement ticket. He said there is a 5pm flight. I told him I would be cutting it close but could be there with 30 mins before flight left. Got to AEX at 4:30pm and tried to use the kiosk but it would not work. No agent at the counter. When agent came to counter, they said that I am too late to get ticketed. Small airport only few minutes to gate. Agent said they would not print out my ticket and I was not getting on that flight. Explained what the agent said on the phone and they stated that it is Deltas policy that 30 min before flight will not get a ticket. My husband came in at 4:50 and saw me crying and no ticket agent even around except for American Airlines next to them. Husband asked why I was denied and they said the same time. Deltas policy. Then he asks for the supervisor and Vince came out. He did not address me as the supervisor or if I was the one that asked to see him. I initiated the conversation. He was saying that he can't issue a refund and there was nothing he could do. My husband worked for Northwest Airlines, so he knew that it was all BS. I asked to speak to his supervisor, and he scoffed then said I am the man, I stated that I want your name and he turned around and tucked in his name badge. I stated again I want your name because I am making a formal complaint. He left and called airport police because he thinks I called him something when all I was doing was talking to my wife. We had to pay another airline instead of getting to get on that flight. Vince has horrible customer service and treats a grieving passenger like crap. He is unsympathetic to a grieving crying woman who was doing what the ticket agent to her to do.

Overall

poor customer service from a supervisor

Alexandria-Sacramento
Economy

Loss: €401
Desired solution

Other

Caroline L

Verified | Nov 21, 2025

Fargo-Nairobi

Economy

My baggage was mishandled by the airline and did not arrive as scheduled. This caused significant inconvenience during my trip. I had to spend extra time repeatedly following up with the airline and adjusting my plans while waiting for updates. The situation caused unnecessary stress and disrupted my schedule, as I was unable to access important personal items I needed for my trip. Overall, the delay of my baggage caused notable inconvenience and impacted my travel experience

Fargo-Nairobi
Economy

Susan O

Verified | Nov 20, 2025

Detroit-Copenhagen

Economy

Claim escalated to airline

Our luggage was delayed for basically 3 days which caused us to spend time shopping for toiletries, medicines and clothing instead enjoying the things we meant to visit such as museums. My initial PIR which was filed at the copenhagen airport was incorrect which caused more delays on getting my bag on the correct flight. A Delta rep fixed this via a chat session. I checked one bag on this trip. I was not offered any compensation to purchase anything when I filed my PIR.

Detroit-Copenhagen
Economy
Claim escalated to airline

Robin B

Verified | Nov 19, 2025

Detroit-Vienna

Economy

Had to wear same clothes over 24 hours, wash underwear, borrow toiletries from friends. Luggage received 11/11/25 smashed and wheels broken.

Detroit-Vienna
Economy

Daniel L

Verified | Nov 18, 2025

Atlanta-St. Louis

Economy

Delay of flight. Extremely hot.

2 hours so far. Multiple problems. Late pilots, bad circuit breaker, aux power unit? not working so no ac. No water from the crew. Still on the ground.

Overall

Still waiting to take off. Multiple problems. No ac. No water.

Atlanta-St. Louis
Economy

Desired solution

Anonymous member

Verified | Nov 16, 2025

Miami-London

Economy

I experience the most terrible customer service and the delay caused without and food made me felt sick delay

We were delayed for over 4 hours without food and drink, and no communication regarding the delay, we had limited information about the reason for the delay, but later learned that it was the generator that had breaking down which left the plane without any air condition for several hours, this made me felt sick during the delayed time, In addition to this I was denied meal voucher, which made a sickly impact on my diabetic condition

Overall

poor customer service on board- delay for hours on the tarmac
hotel accommodation

Documents ComplaintsList.phpDeleight Loretta

Miami-London
Economy

Loss: €40.64
Desired solution

Refund

Expenses reimbursement

Larry J

Verified | Nov 14, 2025

Dallas-Fort Worth-Manila

Premium economy

Befuddled and unvalued old veteran

Booked 2 tickets Dec 2024 to the Philippines for travel May 2025. The exacerbation of a service connected disability forced us to cancel the trip. E-credit issued that must be booked by Dec 14 2025. Called customer service inquiring about using the credit to purchase multiple tickets for a single trip, Was told by a Delta representative "Yes, as long as the original ticket holder is in the group." and no further details. I called a second time inquiring abut using the credit on Delta Vacations and was told "Yes, as long as the original ticket holder is a part of the vacation," Both times I was given incomplete and misleading information,

Overall

E-Credit useless for non-jetseting wealthy
NONE

Dallas-Fort Worth-Manila
Premium economy

Loss: €3196.82
Desired solution

Other - Allowed to use credit practically (for other than just the 1 individuals air fare only.) Either on Delta Vacations or on multiple air fare for a group.

Anonymous member

Verified | Nov 13, 2025

Detroit-Atlanta

Economy

medical supplies in forced check carryon.

carry-on storage limitations. Medical supplies. Develope an improved storage process I am sure fewer passengers are checking bags. Utilize some of that space for medical carry-on that can be returned to the passengers not at the destination but when they land at their layover.

Overall

Poor customer service regarding medical carryon.
My wife flew with me

Detroit-Atlanta
Economy

Desired solution

Other - A strategy for carry-on luggage should be developed that supports medical supplies being carried in a customers carryon. Several times I have had to check my carry-on and it did not arrive at my destination timely.

Kathi H

Verified | Nov 10, 2025

Nashville-Panama City

Economy

Delta changes flights at will

I received email stating Delta had changed my flight on 04/25/26. Delta is pushing me four hours later in the evening and I cannot fly that late in the day. I am a senior citizen and deal with a great deal of anxiety about flying. The flight on 04/25/26, DL 2494 is still being advertised as having available seats. So, why was I changed?

Nashville-Panama City
Economy

Desired solution

Other - Reinstate originallly booked flight. This flight has not been cancelled. But Delta just changed my flight for some reason. Kathi B. Hall HI3FWX

Sarah P

Verified | Nov 9, 2025

Hewandorra-Atlanta

First

Poor Customer Service for the first time

Subject: Concern Regarding My Experience on Delta Flight DL1785 – October 31, 2025 Dear Delta Customer Care, I have been a loyal Delta customer since 1994, and my family and I have always chosen Delta because of the exceptional service and professionalism that define your brand. However, my recent experience on flight DL1785 on October 31, 2025, left me deeply disappointed and disheartened. During the return leg of my trip, a young flight attendant treated my husband and me in a way that made us feel unwelcome in the first-class cabin. From the moment we took our seats, it felt as though we were being singled out and made to feel as if we did not belong there. While other passengers were frequently offered additional wine or asked if they needed anything else, we received noticeably less attention and care. In this day and age, I was shocked and embarrassed to experience such behavior. I take great pride in the fact that I worked hard to earn my place and pay for my seat—it was not a complimentary service. I am not an angry person, but I was genuinely hurt and saddened by the lack of respect we were shown. I want to emphasize that I know this experience does not reflect Delta’s values or the high standards your airline is known for. This seems to be an isolated incident, and I sincerely hope it will be the last time I experience such indifference while flying Delta. As a business owner, I lead with respect and never allow arrogance to define how my employees treat others. I should not have to apologize for being a brown woman who expects to be treated with dignity. I am a human being, deserving of the same respect I extend to others. Despite this incident, my loyalty to Delta remains strong. I share this feedback because I care deeply about the Delta brand and hope that no other passenger will have to feel the way I did on that flight. Sincerely, Sarah P

Overall

love Delta

Hewandorra-Atlanta
First

Desired solution

Other

Richard V

Verified | Nov 7, 2025

Paris-Orlando

Economy

Successful claim

Technical problems

At 7:55 am I received this text We're sorry that your flight DL85 Confirmation (HNBX7V) from Paris, France - (CDG) to Atlanta, GA - (ATL) is delayed by 180 minutes and is now departing at 6:30 PM. If you prefer to explore other flight options, please visit https://dl.delta.com/isKRuThlQn or the Fly Delta app to rebook your flight. If you prefer to cancel, you're eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat, or an eCredit valid for 5 years from issuance. We sincerely apologize for the inconvenience and will provide updates if anything changes. And two hours later at 9:04 am We're sorry that your flight DL85 Confirmation (HNBX7V) from Paris, France - CDG to Atlanta, GA - ATL was canceled. We have rebooked you on the best available flight options for minimal disruption to your schedule and no further action from you is required. Your new flights are: DL9905 from CDG to ATL departing at 4:00 PM on Oct 27 DL1162 from ATL to MCO departing at 10:30 PM on Oct 27 To explore flight options, please visit https://dl.delta.com/8erO6Vwn7Y or the Fly Delta app to rebook at no extra cost. Message us if you need any additional help: delta.com/messageus. If you'd like to cancel, you're eligible for a refund back to your original form of payment, or an eCredit valid for 5 years from issuance. We're committed to getting you to your destination safely - thank you for choosing Delta.

Paris-Orlando
Economy
Successful claim

Marta C

Verified | Nov 7, 2025

New York-Seattle

Economy

JFK to Seattle June 7, 2025 Flight 688

On June 7, 2025, I was delayed at JFK , on flight 688 to Seattle. I was supposed to board a Cruise Ship to Alaska. The flight was delayed many times. there were no pilots, they kept saying the pilot was coming, he was local, but the delayed was more than 4 hours. There was no pilot to take me to my cruise dock. We were given a snack and later a voucher for food I believe it was $15 dollars. there was no other flight scheduled to Seattle. Almost all Delta flight at JFK were either delayed or cancelled. As a consequence, of the delayed I missed my Cruise to Alaska and had to stay one night in Seattle at an expensive hotel near the airport and pay for a flight to Sitka Alaska to meet my cruise. I missed 2 days of my cruise and ended up with many expenses not planned. I request a refund of my expenses and the Delta air ticket.

Overall

delayed
kept informed

New York-Seattle
Economy

Desired solution

Refund

Aarthi B

Verified | Nov 6, 2025

New York-Manchester

Economy

Claim escalated to airline

Due to a flight delay in JFK, I was put on a different flight in order to reach my connection in time. However, I was put on the new flight at the last minute due to an error on Delta's side that required me standing in multiple lines at the JFK airport to get my ticket reissued, so my checked bag was not transferred from my original flight to the new flight and was therefore stuck in Amsterdam for an additional day, even though my final destination was Manchester. I was flying to Manchester for a close family wedding and was thus stuck without any of the items I needed for the wedding. The uploaded receipts are for some of the items I purchased so I could attend the wedding in appropriate attire. My bag did eventually reach Manchester and was couriered to where I was staying, but it was then too late for the wedding.

New York-Manchester
Economy
Claim escalated to airline

Omotunde O

Verified | Nov 4, 2025

Duluth-Porto

Economy

Successful claim

The suitcase has everything I need for the wedding. I was also gifting the couple a wedding cake and all the things I needed to make the wedding cake is in that suitcase. Now the couple will have a wedding with no wedding cake All my clothes and personal items are all in the bag, I had nothing on me. Waited hours at the airport for the bag. Flight landed at 10:30am and I did not leave the airport till 2pm

Duluth-Porto
Economy
Successful claim

Nidhi D

Verified | Nov 3, 2025

Orlando-Delhi

Economy

I had to cancel my further trip because of delayed bag, I had to waste my PTO because of 24 hours rebooked flight and bad to buy new clothes and shoes as it was damaged

Orlando-Delhi
Economy

Latasha C

Verified | Nov 1, 2025

Miami-New York

Economy

Terrible communication with no compensation

My flight was canceled on short notice then I was pit on 2nd flight stand by and that was also canceled. I then was placed on a 3rd flight on stand by which I finally made 10 hours later and the reason had NOTHING to do with weather. I was told by Delta rep. That the original flight was canceled because pilot and flight attendants didn't come to work. Then another excuse was because the traffic control. Other airlines had s.ooth sailing with no issues byt Delta gave everyone the run around then offered a $12 food voucher 10hrs later 15 minutes before I had to board so I was unable to use. So disappointed.

Overall

Short notice of cancelations
Nothing

Miami-New York
Economy

Desired solution