Delta Air Lines complaints: comments, page 6

Refund

Other - We had a flight out of Norfolk that had a delay from a computer . The re routed us twice over 13hrs of traveling . We get to our last gate she had a general question the gate agent was very rude. Told us to wait until boarding. Pilot steps aside and gave us our answer. He proceeds to reprimand gate agents inside of tarmac. Gate agent gone out and refuses to help us . Worst customer service all the way around . No compensation , no boss we could talk to. I will never fly delta and will be telling everyone I can about the horrible experience.

Compensation

Expenses reimbursement

Refund

Other - Good evening- I have made several attempts to clarify this issue without contacting Delta cooperate offices. But there has been no resolve. I was flying from ATL to COS on 2/10/2025. There was an issue with TSA check in which has been resolved. But Mr. Desmond Andrews a Delta employee did not identify himself as a Delta employee and denied me the right to fly. Please see the email sent below. This email was to his direct supervisor Spencer Hutchinson and I have not received a response. Please verify you received this email to : smuster@yahoo.com/ 404-275-6797 I will be more than happy to provide any further information needed. Which would also include out of pocket cost for delay. Best regards, Simone Coderellis Dear Mr. Hutchinson, I am writing to formally demand clarification and documentation regarding the incident involving your employee, Mr. Desmond Andrews. While my initial interaction with TSA has since been resolved — with the TSA’s legal team confirming that I committed no violation — what remains unresolved is Mr. Andrews’ conduct and Delta’s handling of this matter. Specifically, Mr. Andrews: Falsely represented himself as a TSA agent. Told me I could not fly that day. When I asked him who at TSA had made this determination, he gestured upward and said, “TSA.” My communications with TSA’s legal representatives confirm that no TSA official made such a determination. If a TSA agent did in fact communicate this to Mr. Andrews, I require the full name and title of that individual. Threatened to place me on the federal No-Fly List. This is an extremely serious matter. Under federal law, only the U.S. government has authority to make such determinations. The No-Fly List is maintained by the Terrorist Screening Center (TSC), a multi-agency entity administered by the FBI. Placement on or removal from the list is governed by 49 U.S.C. § 114(h)(3), 49 U.S.C. § 44903(j), and corresponding TSA regulations (49 C.F.R. §§ 1540.105, 1540.107). Airline employees have no authority to place passengers on the No-Fly List or to represent otherwise. I therefore require immediate clarification as to what authority Mr. Andrews believed he had to make such a threat, and whether Delta condones or authorizes its employees to make representations of this nature. Denied me re-entry through security and obstructed retrieval of my belongings. By preventing me from accessing my luggage, which contained necessary medication, Mr. Andrews directly put my health at risk. I also wish to raise a serious concern regarding the handling of my checked baggage. Mr. Andrews told me that although I would not be permitted to board, my bag was already en route to Colorado Springs. Under federal aviation security law, specifically 49 C.F.R. § 1544.205, airlines are prohibited from transporting unaccompanied checked baggage on a commercial flight unless that baggage undergoes additional security screening. Which there was no indication/ security notice in my luggage of inspection. Standard airline policy likewise requires that if a passenger is denied boarding, their luggage be removed from the aircraft. If my bag did in fact travel without me, Delta may have violated these federal security requirements. If it did not travel, then Mr. Andrews misrepresented the situation and prevented me from retrieving my medication and belongings, thereby endangering my health. In either case, his actions are unacceptable and demand a full explanation. Additionally, Mr. Andrews acted in a manner that was discriminatory in undertone and demeaning in a public forum. Such behavior is wholly inconsistent with the values Delta claims to uphold and reflects poorly on the company. I must also dispute your prior statement that “the circumstances that prevented travel were outside of Delta’s control.” While Mr. Andrews may not have caused the original disruption, his actions directly contributed to my travel delay, to the loss of access to my medication, and to the unnecessary escalation of this incident. Accordingly, I hereby demand: Written clarification as to whether any TSA agent instructed Mr. Andrews that I could not fly, and if so, the name and contact information of that individual. A clear explanation of what authority Mr. Andrews relied upon to: Tell me I could not fly, Threaten me with placement on the No-Fly List, Deny me re-entry through security, and State that my luggage was being transported without me. Copies of the formal complaint records generated in connection with this incident, including the names of the individuals who reviewed and signed off on them. Contact information for the authority who oversaw or authorized these records. Please provide this information in writing no later than [10 business days from today’s date]. If I do not receive a satisfactory response within this timeframe, I will have no choice but to consider pursuing this matter further through the appropriate regulatory and legal channels. Sincerely, Simone P. Coderellis If required this email will be CC to the agencies listed below. Transportation Security Administration (TSA) – Office of Security Operations Federal Aviation Administration (FAA) – Aviation Consumer Protection Division U.S. Department of Transportation (DOT) – Aviation Consumer Protection Division Sent from my iPhone Show trimmed content

Compensation

Other - Helping me locate my lost item without being rude, condescending, and brushing me off

Compensation

Expenses reimbursement

Other - My trip partner and I want to be compensated for our flights cancellation and rebooking the next day.

Expenses reimbursement

Compensation

Other - Dear Delta Customer Service, I just want to share some comments for improvement in your service because, in my mind, Delta has always represented excellent service. Unfortunately, whenever I fly with you, something unusual seems to happen. This time, I purchased a Mexico–Atlanta flight in Business Class. On my return from Atlanta to Mexico, I arrived at the counter to check in my luggage, and the gentleman assisting me asked where my tags were. I replied, “Sorry, but I’m not sure what tags you’re referring to.” Concerned, I asked if I needed to go to a machine beforehand to print tags, or if he meant the tags with my personal information. Annoyed, he said, “The system shows your luggage has tags.” Confused, I asked him to please clarify what type of tags he meant, because I didn’t understand. Irritated, he said he would call someone who speaks Spanish to translate for me. I replied, “I understand and speak English perfectly, but I still don’t understand which tags you mean. Even if someone tells me in Spanish, if it’s not clear what type of tags you’re referring to, I still won’t understand.” This was not a language issue — I simply never knew what tags he was referring to. I believe that staff, especially those working at Sky Priority, should be more empathetic and kind. The second disappointing experience I had was when I tried to access the Delta Lounge, only to discover that I didn’t have access. I find it terrible that purchasing a Business Class ticket does not grant lounge access. Not even the American Express Aeroméxico card (and I mention Aeroméxico because it is supposed to be a partner airline) is accepted for entry into the lounge. I don’t understand this policy, but I practically lost all the time I could have spent in the lounge trying to understand why my ticket didn’t include access. The Delta Sky Club staff were also quite rude, saying I could not enter and that even in First Class I wouldn’t have access to any lounge. They showed me a sign stating that only Delta credit card holders (which, as a foreigner, I obviously don’t have since it’s a U.S. card) or American Express Platinum cardholders (which I am, but the Aeroméxico version) could enter. The treatment felt unnecessarily harsh, regardless of the policy itself, which I also believe is unfair, as a Business Class ticket should grant access — as it does with most other airlines. I understand that if Delta’s policy states that the ticket does not include lounge access, staff cannot change that. However, what I don’t understand is the extremely discourteous manner in which it was communicated. More importantly, I don’t understand Delta’s policy of not including lounge access when purchasing a Business Class ticket. I have never experienced this with any other airline. It was very disappointing — first, to learn that my ticket didn’t include access, and second, to be treated as if I were doing something wrong by asking. This is definitely not the experience one expects, and unfortunately, this is not the first time something like this has happened to me with Delta. I used to think it was just bad luck, but now I’m left with a bad impression, as if there’s always something that doesn’t quite fit with this airline. I sincerely hope the customer service, especially from frontline staff, can improve. Lastly, but not least, I had to wait far too long for my second suitcase. In fact, half of the flight passengers were able to retrieve their luggage before I did, even though my bags were clearly marked with the priority tag. Unfortunately, this priority service is not being honored — many non-priority bags arrived much earlier. I believe this represents another area of opportunity for improvement, as other airlines do respect this service consistently. Before I finish, I want to add something positive. For the first time in the four Business Class flights I have taken with Delta in the past year, I experienced excellent service from the Business Class cabin crew onboard. This helped ease the disappointment from the airport experience, and I want to acknowledge it, because it has not been the norm in my previous flights. Thank you very much for taking the time to read this message. I truly hope this feedback helps improve the overall experience for your customers. Sincerely, Mariana Navarro

Other - Delta should be investigated for unfair treatment of certain people of the public they deem to be less than!

Other - It has come to my attention that DELTA airlines is violating rights of passengers and their apparel. You should be ashamed of yourself! You allow piercings, tatoos of those who support the DEI narrative and violate passengers rights for just wearing a hat. NOT A HAT that has vulgar language or anything rude but "Making America Great Again". Since you do not support our great Country you do not deserve to profit off the back of hard working AMERICANS! SHAME ON YOU!!! Delta you need to make a public statement of "APOLOGY" for discriminating against this passenger. Until then you have lost another customer. https://x.com/i/status/1975932450963693891 You may think that I am only 4 passengers, however there are plenty of us out here that are sharing this far and wide. I will pay more for a flight to be able to wear what I want to wear!

Compensation

Other - After not flying for over 20 years. I was reluctant to take this flight due to anxiety but was very pleased and comforted by all delta's representatives with me being legally blind and anxiety. On all 3 fights 1534, 1944 and 1965 were great but the last flight from ATL to MSY flight 1927 the male flight attendant at the rear of the plane first came to my brother to say that he was using foul language while we were both listening to a Spotify station named funk outta here mixtape. Then my brother nudged me to let me know that he thought that the flight attendant was speaking to me and also accused me of using foul language along with my brother. Then we tried to explain to him an show him that we were listening to the above play list together. Which if you look up you will see that most of the songs have funk in them. He did not come in a quite professional way. He was very loud and rude. He then came back a 2nd time within 30 seconds very rudely again and said if he heard the F bomb one more time that he would turn the plan around and kick us off the plane. At that time the whole plane turned around to see what was going on. All of this because I asked my brother what the name of the station was. A few minutes later my brother got up to go to the restroom. While he was gone the male flight attendant came by and got all of our seat numbers and went to the front. My brothers friend that was with us looked at me and said this is not going to be good. I could see the anxiety in both of their faces. A few minutes later I got up to go to the restroom and my brother took me due to me being legally blind. While he was waiting on me the same flight attendant told my brother very loudly and unprofessionally to go back to his seat. My brother told him why he was waiting. In the meantime a female fight attendant came over and we asked her if she heard any foul language. She said that she did and did not want to hear our response either. She also said that they have to stick together no mater what. The male flight attendant returned from the front and said that we were going to have a discussion when the plane landed. I responded that I do not want to talk to you any more. I want to talk to your supervisor when we land. He said that he was going to have his supervisor and the cops waiting on us when we landed. Then I noticed that all of our anxiety was through the roof. I am not use to seeing my brother that way. I asked my brothers friend to get me one of her anxiety meds but they were in the overhead compartment and we were not allowed to get them. Once we landed we were meet by a very professional supervisor and no police. My brothers friend and I had to take another anxiety pill just to explain what had happened. I asked the supervisor to please call ATL and ask if they had any issues with us and she said they had already seen the tape and there was no issues. She would not take a written report. We would have called the police ourselves but due to our anxiety we just wanted to get out of there. I was planning to go back to the Bahama's next year but due to this experience I do not think I ever want to fly again. In summery after this intendent on this last flight I am experiencing anxiety attacks daily and nightly for over a month and seeking by doctors request to go to a shrink. I have for myself, brother and Mrs. French spoke to legal council whom we have not hired yet but is willing to take the case if we do not resolve this case immediately the attorney is taking the case for all 3 of us.

Compensation

Refund

Other - Dropped mobility scooter while loading in Tampa. Damaged a new scooter foot stand and electrical box had 2 of 4 screws knock out and cracked box

Expenses reimbursement

Expenses reimbursement

Refund

Other - Delta changed our flight schedule and seating arrangements with my wife, her first international flight and it notify us. Until we checked in today for tomorrow's flight we didn't know they had separated us and it's our 39th wedding anniversary. Delta said nothing we can do, and they tried to accommodate us on a flight we had already planned months in advance. So Ed Bastain, you are a low-life liar and worthless leader. I will never fly Delta again and I've been flying Delta jets for 31 years, but they, Delta, don't care. Bye Delta!

Refund

Other