Delta Air Lines complaints: comments, page 9
459 comments
Melisha M
Verified | Dec 10, 2024
Atlanta-Georgetown
Economy
Charged 3 times for my bags
8 of us checked in with 9 checked bags. The Gentleman at the counter which provided excellent customer service by the way, told us the total was like $300+ USD, I paid with my card, Now I got my bank statement and the charges are as follows in our local currency Cayman Islands dollars- $291.67 $291.67 $66.67 $66.67 $37.50 $29.17 $29.17 Can you please explain this? I would like my card to be refunded. We also paid for bags when booking the reservations and was charged at the counter for our first flight.
- Atlanta-Georgetown
- Economy
Niccolo B
Verified | Dec 5, 2024Amsterdam-New York
Economy
Successful claim
Don't remember
I am writing to express my concern regarding a significant delay I experienced on DL0049 from AMS to JFK on Dec, 4th 2024. Arrival time at destination was 4:52pm (local time). My flight was delayed by over 3 hours due to mechanical issues with the airplane, which caused considerable inconvenience and disruption to my travel plans. As the delay was substantial and caused by factors within your control, I would like to request a refund for the affected flight. I believe this is a fair request given the extended delay and the mechanical issues that caused the disruption. I appreciate your attention to this matter and would be grateful for your prompt assistance in processing my refund. Should you need any further details regarding my flight or booking, please let me know. Thank you for your understanding.- Amsterdam-New York
- Economy
- Successful claim
Andrew E
Verified | Nov 29, 2024Lisbon-New York
Economy
Technical problems
Airline did not post mandatory EU compensation guidelines publicly for passengers. Airline offered 10,000 miles which has a monetary value far below 600 euros and the days long delay it took me to arrive to my destination for work, missed an entire day of work, meetings and lost out on business opportunities because of this more than 8 hour delay. Airline denied on two occasions my request for compensation based on European rights and failed to provide requested information or substantiate appropriately the delay, which they said was due to “technical issues” (proof attached) which to me means it was a plane issue and is covered under EU regulations. Various documents are attached with correspondences.- Lisbon-New York
- Economy
Nilesh K
Verified | Nov 25, 2024New York-Paris
Economy
Compensation request for flight cancellation and hassle
My flight #DL8739 from JFK to CDG was cancelled. In order to get an alternative options I had to go through the hassle and the alternative was more than 3 hours delayed. Therefore, requesting compensation for all the hassles, anxiety and the issues. Thanks!- New York-Paris
- Economy
Pavol B
Verified | Nov 12, 2024Vienna-Seattle
Economy
Weather conditions
Do cieľa sme dorazili o jeden deň neskôr(24 hodín) a tým sa nám skrátila príprava na Vianoce s rodinou v USA. Nestihli sme urobiť nákupy a prípravy na sviatky. Skrátil sa nám spoločný pobyt s rodinou. V Amsterdame nám bol poskytnutý hotel so stravou do druhého dňa.- Vienna-Seattle
- Economy
Micheline Marina A
Verified | Nov 12, 2024Cape Town-Atlanta
Economy
1. . In house entertainment did not work. Meals poor.
Both ways problems with online entertainment! just unfortunate. Poorest of meal experiences over 3 different airlines recently. Very rushed meals. Toilet floor messy. Loved the direct trip this time though. Checkin staff courteous. Would like to use this flight again soon to visit family. H240N4 1 October Return 2 November We are Delta members.- Cape Town-Atlanta
- Economy
Catherine P
Verified | Nov 7, 2024San Francisco-Rome
Economy
I contacted our booking party (Capital one, which I had flight disruption) they contacted ITA on my behalf. They claim because I got an alternative flight it wasn’t distrupted even though it set us back 4 hours
- San Francisco-Rome
- Economy
Fabian G
Verified | Oct 30, 2024Minneapolis-Denver
Economy
dealay
dl2931 more then 5 hours delay never heard from you after wseveral times put in my delay 22 jul 2024 . Pls send me at least a respnse- Minneapolis-Denver
- Economy
- Loss: €47
- Desired solution
Lori N
Verified | Oct 27, 2024Amsterdam-Boston
Economy
Successful claim
Technical problems
Wasn't informed of the cancellation before I had already started my travels. Took several hours in Amsterdam to re-book the following day. Although I did receive hotel accommodations and a meal voucher, I was unfortunately left with with no luggage as the customer service agent stated that the luggage was already in transit and would transferred automatically to Boston which was my final destination. Here I am 2 days later and still no luggage. I am on vacation with no luggage which is totally unacceptable. I hope that this is soon rectified and I not only receive compensation for the day delay in getting to my destination, but that my luggage is recovered and brought to me soonest.- Amsterdam-Boston
- Economy
- Successful claim
Belinda M
Verified | Oct 25, 2024Los Angeles-Raleigh-durham
Economy
Cost for heavy baggage
I am flying home today on a direct flight from LAX to RDU. My bag was 8lbs over the weight, I expected to pay extra for the weight, I did not expected to pay almost 3 times the cost of a 50lb baggage. This is gregarious and feels like price gouging. Before coming to the airport I tried to find out the cost of the heavy bag. Had I known it would cost me an extra $100 for 8lbs I would have purchased extra luggage and paid the $45 fee.- Los Angeles-Raleigh-durham
- Economy
- Desired solution
Refund
Jane A
Verified | Oct 14, 2024Amsterdam-Salt Lake City
Economy
I left my computer on the plane and the delta staff were bad
I left my computer on the plane. When I got to security I realized it. I went to the delta loss department. I showed them my find my app which located my computer on the plane. they were ineffective at finding it, and basically lacked care and compassion and said, 'well you left it there!" I tracked my computer back to Amsterdam airport. It took 2 weeks and lots of persistence and it was located ( although i haven't received it yet). I had to pay 186 for it to be sent back. I think Delta should pay that to me. And it is very hard to find out who to talk to. I had two delta employees who were very rude to me.- Amsterdam-Salt Lake City
- Economy
- Loss: €186
- Desired solution
Pedro P
Verified | Oct 11, 2024Memphis-Valencia
Economy
Influence by other flights
I was scheduled to arrive at Valencia at 16:30, instead I arrived at at 23:14. Apart from the delay of almost 7 hours, I had to get babysitter for my children after school as I was supposed to pick them up at 18:00.- Memphis-Valencia
- Economy
Jenise T
Verified | Oct 7, 2024Atlanta-Harrisburg
Economy
Disrespectful flight attendant
This black flight attendant in coach. Approached me very rudely as if she already had a bad day. She ignored me giving her trash, did not offer snacks, ignored me completely and addressed my husband who was right next to me. She yelled at me and told me to speak loud when I was asking for something and completely embarrassed me. She’s very unprofessional. And rude- Atlanta-Harrisburg
- Economy
- Desired solution
Victoria S
Verified | Oct 2, 2024Tampa-New York
Economy
HURRICANE
cm called in because as per her his son will not be using the flight or is not sure if he will still use this because of the hurricane because as per her the campus of her son is not ready for him to return to school because of weather conditions and she can also send proof of collage emergency documentations for his son- Tampa-New York
- Economy
- Desired solution
Refund
Anonymous member
Verified | Oct 2, 2024Washington-Salt Lake City
Economy
Long delay DCA
We were heavily delayed and on and off the plane due to Delta over fueling the plane the pilot told us we had to sit on the runway and burn fuel for 2 hours, within this time a storm came which then delayed us further. We were constantly given 20 minute intervals which we eventually took off 4 hours later. We boarded and deboarded the flight a few times. Due to this 4 hour delay we arrived at Salt Lake after our rental car company was closed which caused us to not have a rental car for the evening causing us to pay for an uber to our hotel then uber back to the airport the following morning to get our rental. If we had an accurate time of when we were going to leave this could have been avoided. We asked if we could rebook the flight and were told not to as they couldn't guarantee us a spot on a flight and we were basically forced to sit at the airport on the runway for hours while the pilot fixed the over fueling error.- Washington-Salt Lake City
- Economy
- Desired solution
Christofis C
Verified | Sep 27, 2024Athens-New York
Economy
No reason given
We travelled to Athens on 5 August from Larnaca to get the flight DL213 to JFK. 3 hours before the departure we saw on the screen that the flight was cancelled.- Athens-New York
- Economy
Barrie L
Verified | Sep 26, 2024Prague-New York
Economy
Headrest video monitor malfunction
The headrest video monitor in front of my seat[DL # 0885 seat 30G] malfunctioned with no picture/audio, black-out, prolonged freezing-up and resetting. This did not allow me to watch pre-departure emergency information with regard to aircraft safety. I was unable to watch any media such as movies or flight tracker lasting the entire flight, 9 hrs 35 min!!!!!- Prague-New York
- Economy
Barrie L
Verified | Sep 26, 2024Atlanta-Amsterdam
Economy
The headrest video monitor total malfunction
The headrest video monitor in front of my seat[DL # 70 seat 48J] totally malfunctioned with no picture/audio, black-out, prolonged freezing-up and resetting. This did not allow me to watch pre-departure emergency information with regard to aircraft safety. I was unable to watch any media such as movies or flight tracker lasting the entire flight, 8 hrs 35 min!!!!!- Atlanta-Amsterdam
- Economy
Farrukh R
Verified | Sep 22, 2024New York-Las Vegas
Economy
Airlines flight was delayed due to that I had a hard time
The flight was Delayed were three hours, so that’s why I had the hard time to reschedule everything that I made- New York-Las Vegas
- Economy
- Loss: €150
- Desired solution
Farrukh R
Verified | Sep 22, 2024New York-Las Vegas
Economy
The problem was the flight was Delayed over three hours
The flight was delayed over three hours. I had to cancel whatever I made as a plan and I was reserving the Uber also and I had to cancel right now. I don’t know when the flight gonna delay again but right now I want to Compensation
- New York-Las Vegas
- Economy
- Loss: €150
- Desired solution
Shanon B
Verified | Sep 21, 2024San Antonio-Salt Lake City
Economy
San Antonio
Delayed 6HOURS! No compensation, nothing. Delta used to be the airline to take. Last flight I’ll ever take with Delta- San Antonio-Salt Lake City
- Economy
- Desired solution
Francis K
Verified | Sep 20, 2024London-New York
Economy
No issues,
Just wanted to let you know that your crew did an outstanding job. They treated everyone like family, and I just wanted to let you know. Thanking you in advance Knightf383@aol.com- London-New York
- Economy
Ana G
Verified | Sep 19, 2024Calgary-Amsterdam
Economy
Flight cancelled without notification
I had a reservation along with three of my family members. When I was supposed to do my check-in 24 hours before my flight, and I had to do it just following standard practice, and because I never received an email with a reminder, I went ahead. To my surprise, the flight was cancelled and departed the day before, and I never received an email stating that the flight was cancelled. Now I have to be okay because you said I received an email. I asked for proof when I submitted a claim, and I have had no answer so far because you closed my case. All my reservations during my trip had to be changed, and I lost more money there.- Calgary-Amsterdam
- Economy
- Loss: €4674
- Desired solution
Refund
Sarah K
Verified | Sep 16, 2024Milano-New York
Economy
Technical problems
Mechanical Issue - Loaded Plane on time and then at time for Departure, Pilot can on PA and announce a small issue but with a ETA Take-Off of 1pm. I was 2:45 before we pushed back from the jetway. We were on the plane for 12 hours - Board at 10:30AM (4:30AM EDT) departed after 5pm EDT. No food or drinks offered during the wait except for cups of water and small package of crackers. Everyone was starving as lunch was to be served shortly after takeoff at 11:30. Arrived at JKF after 5pm - No time after clearing Passport and Customs to get dinner before my next flight to Miami. Arrived at MIA at 11:20pm.- Milano-New York
- Economy
Nikolas C
Verified | Sep 4, 2024Barcelona-Phoenix
Economy
No reason given
Our original flight arrival at home was 5:47pm. Now it is 9:50pm. Our original flight was delayed 3 hours. Causing us to miss our connecting flight and now our connecting flight boards 4 hours later. This has added over 8 hours of extra travel time. They gave us notice through email, and it was delayed through “ delay in flight schedule”. I had to cancel pre booked rides and lost 50 euros so far doing so.- Barcelona-Phoenix
- Economy
Michael K
Verified | Sep 3, 2024Newark-Nairobi
Economy
No reason given
1. WHEN I ARRIVED IN NAIROBI ON 1ST SEPT. 2024 VIA KQ 115, I DID NOT MY FOUR (4) CHECKED IN LUGGAGES. 2. WHEN I ASKED THE KQ STAFF IN NAIROBI, THEY TOLD ME THAT MY LUGGAGES WERE RE-ROUTED BACK TO JFK, USA AND THAT THEY'LL ARRIVE ON 1ST SEPT. 2024 AT AROUND 1PM KENYAN TIME. 3. I LATER ON 1ST SEPT. 2024 (AT 5PM) COLLECTED MY LUGGAGES FROM THE AIRPORT.- Newark-Nairobi
- Economy
Michael K
Verified | Sep 3, 2024Newark-Nairobi
Economy
No reason given
1. I ENDED UP STAYING IN CDG AIRPORT, PARIS FROM 11AM TO 8:25PM (9 HOURS AND 25 MINUTES) WAITING FOR MY NEXT CONNECTION TO NAIROBI (KQ 115). 2. I ENDED UP ARRIVING IN NAIROBI, KENYA THE FOLLOWING DAY MORNING (6AM). 3. I MISSED MY MONDAY 1ST SEPT. BUSINESS MEETINGS, AND THIS LED TO ALOT OF FINANCIAL LOSS TO ME.- Newark-Nairobi
- Economy
Stela B
Verified | Sep 2, 2024Bucharest-Pensacola
Economy
Successful claim
I had booked a reservation from Pensacola to Bucharest - around trip due to sudden death of my mother. In our way back when we arrived to Otopeni International Airport, I was told that the plane is overbooked. Never heard anything like this before. Apparently, airlines prefer to overbook because they pay less in compensation than if they fly with an empty seat. I think this is fraud. I was not in vacation and tomorrow I have to go back to work. How they will compensate a job loss? Not to mention that I am traveling with my 2.5 years old daughter. Bottom line is that they don’t care!
- Bucharest-Pensacola
- Economy
- Successful claim
Susan R
Verified | Aug 27, 2024Philadelphia-San Jose
Economy
We were delayed in PHILADELPHIA we missed our next flight
Delayed in Philadelphia----Upon arrival in SLC we missed our 2nd flight to SJC. Only flight available would be in 12 hours. Our next flight WOULD BE AT 11:00 PM arrival in SJC after midmight. Because of family emergency, this 12 hour wait was impossible. We were told at the Delta desk AND by an agent on the Delta websight that we could get an earlier flight on a partner airline, but we would have to cancel the 2nd leg of our journey and rebook.THAT WAY WE WOULD BE REIMBURSED for our 2nd flight. We did EXACTLY what we were told and now Delta has refused to compensate for the extra $737.20 that was spent. I am sending the conversation which is exactly what we were told with the promise of reimbursement: User name: #9052337079The image of the conversation is included. Notice the response to the highlighted question :Will I be reimbursed? They say, "YES! We will submit your claim for reimbursement.
- Philadelphia-San Jose
- Economy
- Desired solution
Wayne C
Verified | Aug 19, 2024Minneapolis-Newark
Economy
We were deverted to Detroit and told it had to do with weath
Told it was weather then a pilot told us it was b cthere were no gates open at Newark. Then were told we might get reimbursement for a hotel. Finally, I needed a wheelchair and none was provided until the co-pilot brought one for me. The check in personal were concondensending and seem that theydthey did care.- Minneapolis-Newark
- Economy
- Loss: €11.2
- Desired solution
Rohan M
Verified | Aug 18, 2024Washington-Delhi
Economy
Delta lost my two bags at Amsterdam and never compensated me
Dear Sir, My flight DL 0136 ro AMS was delayed on 24 June 2024. I missed my connection to Delhi by KL 0871. I was rebooked on Air India. My last known baggage location says it was on board DL 0136 to AMS on 24 June and lost thereafter. My baggage (two bags) are lost. Please expedite my compensation. Air India has flatly refused any compensation stating that the bags were not handed over at Amsterdrem or Delhi. Kindly expedite resolution. Regards, Rohan Misra- Washington-Delhi
- Economy
- Loss: €500
- Desired solution
Ismet M
Verified | Aug 13, 2024West Palm Beach-New York
Economy
Palm beach airport flight 2943
The flight was delayed 4x and then we were told we could be put on a connecting flight the next day and that the flight had not yet left LaGuardia and the crew would be over their hours even if they did end taking off and making it to palm beach they would not fly out. At the same time an officer came o er and told them after 12 they would it would be shut down. They said we would be refunded and were not. We had work the next day and had to rent a car we started driving into the storm and had to stop for 3 hours to sleep in an hotel as it was pouring rain with no visability.. we drive home for 17 hours up the east coast all the way with tropical storm Debby and multiple weather warnings and tornado warnings I would like to be refunded for my flight rental car and hotel at a minimum this was a terrible experience and put us in danger having to drive home in this storm. It was myself my wife and daughter Tickets were for ismet Markasevic Alyssa markasevic and Senada Telic- West Palm Beach-New York
- Economy
- Loss: €450
- Desired solution
Violetta S
Verified | Aug 11, 2024Amsterdam-New York
Economy
I came to Amsterdam airport 4 hours before departure. I didn’t receive a seat and sent to hotel for the next date 07/0924. It was my birthday ( 80 years anniversary) and I planned to restaurant party in New York. My plans have been ruined completely.
- Amsterdam-New York
- Economy
Anastasia Z
Verified | Aug 9, 2024Anchorage-Bucharest
Economy
Technical problems
I had the flight flight from Seattle to Amsterdam (scheduled at 13:30-08:15) but I had a 5 hours delay because they had to change the brakes with us on board and complete with some kerosen because the tank was not full enought. The next flight was from Amsterdam to Bucharest but because of the previus delay I could not reached it and I they booked another flight( 5-6 hours delay again) with an partner company (Tarom) . My luggage was also lost because of those problems. i called, they didn t get it yet. Thank you.- Anchorage-Bucharest
- Economy
Patricia K
Verified | Aug 6, 2024Atlanta-Asheville
Economy
Damaged Q luggage at Atlanta airport
My bag was damaged when luggage handler thieves cut off the TSA lock from the zip pulls and damaged the zip. Bag is of no use now. I tried phoning delta, but they keep referring me to Baggage service in Asheville airport and Asheville has no Baggage service. I can't get back to airport to make damage claim withithin 24 hr period they want. Can't make online claim without claim number from Delta. Contacting their customer service numbers etc is of no use, it's all digital, no humans allowed apparently.- Atlanta-Asheville
- Economy
- Desired solution
William H
Verified | Aug 3, 2024Cleveland-Atlanta
Economy
canceled at Clevelan,Delta did not provide a return flight
Delta did not offer me another flight to Atlanta on 07/21/24 I was delayed then they just canceled me with no explanation. Because of the worldwide computer glitch I was on hold for a total of 8hr or more trying to get another flight with Delta with no help and Delta not offering me a flight at all for another day I had to book a flight IHJTKD on United for $397.97 +$12.00 parking because I had to be home for a cancer medical procedure on 07/24/24- Cleveland-Atlanta
- Economy
- Loss: €427
- Desired solution
Refund
Lisa M
Verified | Jul 31, 2024Seattle-Porto
Economy
Successful claim
Unknown
I have contacted airlines and put in claim for lost hotel room in Porto (which I did not add here). We did not arrive in Porto until July 12 at 19:00- Seattle-Porto
- Economy
- Successful claim
William H
Verified | Jul 30, 2024Cleveland-Atlanta
Economy
The Cleveland to ATL. flight wascanceled because of glitch
Delta did not offer me another flight to Atlanta on 07/21/24 I was delayed then they just canceled me with no explanation. Because of the worldwide computer glitch I was on hold for a total of 8hr or more trying to get another flight with Delta with no help and Delta not offering me a flight at all for another day I had to book a flight IHJTKD on United for $427.99+$12.00 parking because I had to be home for a cancer medical procedure on 07/24/24 I had to book with United Airlines. Very disappointed with Delta for not trying to help me with another flight home.
- Cleveland-Atlanta
- Economy
- Loss: €440
- Desired solution
Expenses reimbursement
Yvette H
Verified | Jul 29, 2024Barcelona-Los Angeles
Economy
Technical problems
After boarding the Delta plane to NYC in Barcelona on Wed, July 10, we were informed of a mechanical problem with our plane. We waited on board over 2 hours (I watched an entire movie!) and then we were asked to exit the airplane. The flight was cancelled. We had to claim our baggage and stay overnight. We were transported to a mediocre hotel 1.5 hours away in Santa Susana. The hotel provided awful leftover food. Delta rebooked us on another flight from Barcelona to NYC the next day. The next morning, Thurs, June 11, we traveled 1.5 hours back to the airport and checked in. The flight was delayed several times and and ultimately cancelled. Delta had us transported us to a better hotel closer to the airport with better food but this time did not rebook our flight, recommending that we make our own alternative travel arrangements. So we booked a flight for the next day Fri, June 12 to Los Angeles via London on British Airways. We finally arrived at LAX at 3:00 PM (PST) on June 12... two days later than our original arrival time.- Barcelona-Los Angeles
- Economy
Steven H
Verified | Jul 25, 2024Detroit-Atlanta
Economy
The constant cancellation of flights no counter help!
No help! People sleeping on floors! Restaurants closing! This is outrageous behavior for a company to treat people this way! I have Covid due the ff crowds. Delta has the nerve to not compensate people properly!- Detroit-Atlanta
- Economy
- Loss: €416
- Desired solution
Steven H
Verified | Jul 25, 2024Detroit-Atlanta
Economy
Three days waiting to leave
I was scheduled to leave Sunday but due to some issue it took three days before I could leave! I had spend a little over $400 for a hotel and cab fees and to hear their not responsible for that is just crazy! I could understand a few hours but what made it even worse was running back and forth to the counter and then be told it’s canceled again! I had my daughter with me who was very upset!- Detroit-Atlanta
- Economy
- Loss: €416
- Desired solution
Andrius S
Verified | Jul 25, 2024Amsterdam-New York
Economy
Successful claim
Technical problems
We had to sit onboard of the airplane for nearly 4hrs because they were fixing the toilets. We missed our connecting flight in NY because of that.- Amsterdam-New York
- Economy
- Successful claim
Judita S
Verified | Jul 23, 2024Amsterdam-New York
Economy
Successful claim
Technical problems
Flight delay due to broken toilets, then missed the connecting flight. Delta paid for the hotel and a shuttle bus. Rescheduled flight then delayed and later cancelled due to global IT glitch. Had to get a bus (240€) plus a taxi (120€) to the final destination to Charlotte US from NY.- Amsterdam-New York
- Economy
- Successful claim
George K
Verified | Jul 22, 2024Atlanta-San Francisco
Economy
My wife and I were supposed to be at SFO on Friday July 19th
My wife and I should've been home at SFO on 7/19/2024 Our flights were cancelled, we had to rebook our flights, the only flights available was 2 days later 7/21/2024 So our flight from CHS to ATL was delayed 3 hrs, and when we arrived at ATL our flight from ATL to SFO was cancelled. So we had to wait 7.5hrs in a very long line to rebook our flights to SFO, our new flight was supposed to depart at 8:42pm 7/22/2024 only to have that flight now delayed to 11:49pm. My wife paid 1st Class round trip for this vacation and now my seating is in the main cabin. My wife and I weren't offered any food vouchers,hotel accommodations, or any accomodations. meanwhile we've been stuck in ATL airport for 24 hrs We both lost time from work and as of right now, I don't know if this flight will get cancelled too.- Atlanta-San Francisco
- Economy
- Desired solution
Douglas A
Verified | Jul 22, 2024Accra-New York
Economy
Found a piece of hard Metal inside my chicken pie
Afer our flight was couple of hours delayed, I was served with chicken pie and there of eating I found a piece of metal in my mouth. Thought it was a piece of aluminum foil which was used to wrap the pie but it was a piece of hard metal which I couldn't even bent. I show it to one of the cabin member, she took it away and brought me another one, but I had already lost my apatite
- Accra-New York
- Economy
- Desired solution
Pushpanshu P
Verified | Jul 21, 2024Mumbai-Memphis
Economy
Missed connecting flight from Paris to Atlanta , G49HB4
I missed the connecting flight from Paris to Atlanta FLIGHT number 83 on 9th July 2024, and came to Memphis one day late on 10 th July . It disrupted my plans for joining work and caused lot of confusion and problems without getting enough time to rest and join work the next day. There were lot of issues at Paris airport also with one delta employee booking rooms by phone for all passengers who missed connecting flights, it was taking the employee almost 30 minutes to book one room which is unbelievable. Overall experience with Delta airlines was poor for this trip while coming from Mumbai to Memphis. I would like Delta Airlines to provide adequate compensation for all the difficulties that I went through. Thanks. Pushpanshu Pushpanshu- Mumbai-Memphis
- Economy
- Desired solution
Jonah
Verified | Jul 11, 2024Shonai-Porto
Economy
rombus
Our flight was cancelled and we were notified at 9:04am, only 16 minutes before scheduled departure. There was no indication of why our flight was cancelled. The airline did not communicate anything and were not helpful upon arrival in Paris. We asked if we could at the very least utilize the lounge for the day, but we were told it was full. They provided us with 11 Euro as a food stipend (which did not even cover half of our expenses). They tried to re-route us to Amsterdam then Copenhagen, and we were told we could not get on the next available direct flight (at 12:50pm) because it was oversold. We had to book a flight 9 hours later at 4:50pm.- Shonai-Porto
- Economy
- Desired solution
Other
Claire T
Verified | Jul 11, 2024Minneapolis-Copenhagen
Economy
Successful claim
Unknown
Our flight was cancelled and we were notified at 9:04am, only 16 minutes before scheduled departure. There was no indication of why our flight was cancelled. The airline did not communicate anything and were not helpful upon arrival in Paris. We asked if we could at the very least utilize the lounge for the day, but we were told it was full. They provided us with 11 Euro as a food stipend (which did not even cover half of our expenses). They tried to re-route us to Amsterdam then Copenhagen, and we were told we could not get on the next available direct flight (at 12:50pm) because it was oversold. We had to book a flight 9 hours later at 4:50pm.- Minneapolis-Copenhagen
- Economy
- Successful claim
Maggie L
Verified | Jun 30, 2024Atlanta-Honolulu
Economy
Lei necklace greeting
when I bought my vacation package it also included a Lei greeting at the airport or Hotel and Delta drop the ball and didn't do that. my Agent travel contact Delta and they did realized that they didn't do it . it Was very disappointing, it was a surprise we want it for our grandson and didn't happen, it was included in our package so I did paid for it. don't think I be using Delta again if I don't have to.- Atlanta-Honolulu
- Economy
Angela T
Verified | Jun 18, 2024Cincinnati-Atlanta
Economy
Flight DL 1290. Unprofessional air staff member
Staff member REES on this flight is very unprofessional and has an nasty attitude towards customers. I was acknowledged with " What's up" when I asked her an question regarding ear buds for my niece. Your staff member did ask us for ear buds which I initially stated "NO" I did not need any. My 8 yr old niece then asked if she could have a pair. So REES came back pass and was asked, she then turned around with "What's up and baby girl I asked if you wanted a pair and you said "No". Im all out of them, I mean". Along with that statement she was shrugging her shoulders and rolling her eyes. Children change their minds constantly this she knows because she works with the public and many kids. However what I am righting can never amount to what I've experience with her tone of voice and the way it was said. This is unacceptable. She only needed to say we are all out. That I can understand. I do not understand professional unprofessional people who has this kind of job around people daily. Just imagine whom else has to experience this. Even another customer stopped me as we left the plane in the airport speaking on her unprofessionalism. Delta represent differently so your advertisement states, not only the amount of money my family spent to decide to fly with Delta. She also stated on the speaker phone of the cabin to not like her if you need something, because she was not a pin cushion. Who does all of this? No people should not like you yet people do because it is a way of getting someone's attention in a harmless way. I understand we all have bad days and may not feel well at times, but we have to try to clean it up for our customers. This staff member needs educated on what company she represents and also on how to be respectful when engaging with customers or else she is going to hurt your company due to being a staff member on many of your flights- Cincinnati-Atlanta
- Economy
- Desired solution
Apology / Voucher
Other
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