Emirates Airlines complaints: comments, page 2

Anonymous member

Verified | Jun 11, 2026

Milano-Dubai

Economy

Pessima assistenza quando ho richiesto cambio posto per necessità di invalidita

I am a passenger with a 75% disability certified by INPS. I showed my documents and my European Disability Card. The guy at the desk was very kind, but the two supervisors present today—an elderly, arrogant man and a woman with a blonde bob—were very rude. If I hadn't had a departing flight, I would have reported them. I always fly with your airline and have never been treated so badly. I have had a pulmonary embolism and several other conditions... and I don't think two people like that would mock me or question my disability. I just asked to stretch my legs since I'm 2 meters tall and have a lot of trouble with medium-long haul flights... My flight is EK 092 from Milan to Malpensa on June 11, 2026, departing at 10:15 PM. Thank you Sincerely, Gianluca Sabbadini

Overall

Assistenza

Milano-Dubai
Economy

Desired solution

Other - I am a passenger with a 75% disability certified by INPS. I showed my documents and my European Disability Card. The guy at the desk was very kind, but the two supervisors present today—an elderly, arrogant man and a woman with a blonde bob—were very rude. If I hadn't had a departing flight, I would have reported them. I always fly with your airline and have never been treated so badly. I have had a pulmonary embolism and several other conditions... and I don't think two people like that would mock me or question my disability. I just asked to stretch my legs since I'm 2 meters tall and have a lot of trouble with medium-long haul flights... My flight is EK 092 from Milan to Malpensa on June 11, 2026, departing at 10:15 PM. Thank you Sincerely Gianluca Sabbadini

Manish B

Verified | Jun 7, 2026

Dubai-Birmingham

Economy

No reason given

My original flight was scheduled for 1 June. After I had already prepared for travel and attended the airport, I was informed that my flight had been changed to 2 June. As a result, I was forced to wait approximately 24 hours before I could continue my journey to Birmingham. I was not given a clear explanation for the cancellation and delay. This disruption caused significant inconvenience, stress, and loss of time. I also lost a full day’s work because I arrived much later than originally scheduled.

Dubai-Birmingham
Economy

Martin D

Verified | Jun 2, 2026

Dublin-Bangkok

Economy

The flight was delayed from Dublin to Dubai for almost 2 hours.. I missed the next flight and so I lost 6 hours of my vacation.. because my next flight was in less than 6 hours to Bangkok.. the worst thing is that it was at night and waiting at the airport at night is not pleasant.

Dublin-Bangkok
Economy

Anonymous member

Verified | May 27, 2026

Delhi-Lisbon

Economy

I dont want go another time on this airline they are very rudely dont have manners.

I had flight delhi to Lisbon But I have connected flight from Dubai I have stay there 17hr I arrived in Dubai 1 pm and when I get the visa and 9pm wtf. They don't listen to us .they don't know how to talk . Flight ek511 And Ek0191 Nnluxs

Overall

They don't have manners how to talk with clients they don't listen to us in dubai
Good food

Delhi-Lisbon
Economy

Loss: €555
Desired solution

Refund

Shintamol J

Verified | May 12, 2026

Dublin-Kochi

Economy

I selected my seat during online check-in from Dublin and received a boarding pass accordingly. However, in Dubai, the staff tore my boarding pass and issued a new one with a different seat without asking for my consent.The seat assigned to me after the change was very inconvenient and uncomfortable for me. Here I attached my boarding pass for your reference

Dublin-Kochi
Economy

Geeta G

Verified | May 11, 2026

Paris-Delhi

Economy

Claim escalated to airline

No reason given

I wanted to tell that We had this booking with our 3 months old baby. After cancellation of 28th February flight with emirates they made us 2 time fool to us by sending us rebooking ticket even it was not in the another airline database. I many times request to emirates that we have a new born baby and suffering with money problems so could you please rebook a flight for us. We waited 4 days for theirs reply but they were just making us fool. Then I took loan of money from one of my friends known to arrange my tickets for 5th March and it really cost me a lot as we were 3 and the tickets were super expensive and they didn’t provided us for anything for 2 days stay and food, we arranged everything by our own. I also mentioned the same thing to emirates during my refund process but they just refund me the emirates ticket refund but rest of money they even didn’t reply anything.

Paris-Delhi
Economy
Claim escalated to airline

Sabine K

Verified | Apr 26, 2026

Economy

Flight rebooking 13 days before departure, delayed arrival and additional costs

Flight was rebooked by the airline 13 days before departure (notification on 28 March for a flight on 10 April). Reason given by Emirates: "operational reasons". Original itinerary was replaced with a significantly later connection, resulting in an arrival delay of more than 7 hours. Other passengers from my travel group remained on the original flight and were even upgraded at the gate, while I was involuntarily rebooked to a later connection with additional personal cost. Additional costs were incurred for overnight accommodation. A paid Wi-Fi package on the flight did not function. Airline has not responded to two formal complaints submitted on 13 April and via follow-up one week later. Requesting manual review of compensation eligibility and reimbursement of additional expenses.

Overall

grundlose Umbuchung
Freundliches Bordpersonal

Economy

Loss: €35
Desired solution

Expenses reimbursement

Anonymous member

Verified | Apr 23, 2026

Munich-Antananarivo

Economy

Rückerstattung steht noch aus

Dear Emirates - Team, I am waiting for being refunded for my flight on the 1. of October with the bookingnumber P5IFD6 from Munich to Tananarovina, Madagaskar. This flight was chancelled because of disruption in Madagaskar at this time. Did you already had the chance of paying back the money and can you please tell me when and on which account? Thanks a lot and best greetings Elfriede Niedermeier

Overall

Keine Rückerstattung
Gute Airline

Munich-Antananarivo
Economy

Loss: €715.23
Desired solution

Refund

Francis H

Verified | Apr 17, 2026

Johannesburg-Dubai

Economy

First flight couldn't land which caused a delay to connecting flight, they wouldn't allow us to board because of delay

Johannesburg-Dubai
Economy

Walgampolage Layoma P

Verified | Apr 8, 2026

Colombo-London

Economy

Claim escalated to airline

The bags were broken and it was obvious that my bags from Dubai has not been loaded into the flight to LHR which was A380 air bus with much space

Colombo-London
Economy
Claim escalated to airline

Ethan G

Verified | Apr 6, 2026

Nairobi-Miami

Economy

Problems at airport

I booked a flight because I needed to travel urgently to attend an important course that had already been arranged and paid for. The airline cancelled my original flight. Because the travel was urgent and I needed to arrive in time for the course, I immediately booked another flight on the same day. Unfortunately, the second flight was also cancelled by the airline. As a result of these cancellations, I had to book a hotel at short notice and incurred additional unexpected costs. Due to the disruption and delays, I missed the start of my course and was unable to attend. The course and accommodation were non-refundable, meaning I lost the money I had already paid. Because I had already missed the course and no longer had a reason to travel to the original destination, I then had to change my travel plans and fly to a different location instead. I have contacted the airline multiple times to resolve the situation, however I have been repeatedly redirected between the airline and the travel agent without receiving a clear resolution or compensation. This situation caused significant disruption, additional expenses, and financial loss, despite the cancellations being outside of my control. I am seeking compensation and reimbursement for the disruption and costs caused by the airline cancellations.

Nairobi-Miami
Economy

Sonny Joe Ricky A

Verified | Apr 5, 2026

Denpasar-London

Economy

Claim escalated to airline

Good Afternoon, I would like to take this opportunity to complain about a service I have received back in August when me and my partner had a flight with yourselves and the customer care we did not receive. I am writing this email a few months later as we have been in continuous contact back and forth between 2 companies. Please see below the incident that took place: On Sunday 11th August me and my partner had a flight from Bali to Jakarta (176-8097199431) booking number. This flight got delayed twice as the original time of flight was 8:15pm and we eventually got told our new flight time was 9:50pm. Following on from this flight we had booked a connecting flight from Jakarta to Dubai at 00:40am and from Dubai to Gatwick at 8:00am. When we arrived at the check in desk (as the new flight did not transfer our luggage) they would not allow us to get on our flight even though we still had over an hour till the flight would depart. As we were standing there waiting for answers another couple who were on our flight before we're allowed to check in there luggage and board the plane (baring in mind they arrived at the check in desk after us). I asked emirates staff as to why they were allowed but not us and they said because they bought this flight separately and they have a 3 hours minimum transit time rule between domestic and international flights. However, I do not feel this is fare as me and partner had this opportunity taken away from us as the previous flight was delayed (not our fault), emirates did not notify us that we would not be able to board the next flight when our previous flight changed. It seemed that when we arrived at the check in desk the decision was already made for us. We still had time to spare to be able to board the next flight to Dubai but still was not allowed on but another couple was. We then got told that we cannot fly on that flight and we had to wait between 16-17 hours to fly the next day at 17:40pm. I asked for support in regards to accommodation and guidance on what we should do as we did not expect this to happen but was told they could not help us. Which is disgusting! We waited to figure out our next plans and notify family and work and notify out transport from Gatwick airport to not collect us from there as we could not board our flight. Me and my partner felt very deflated as we did not expect to spend more money on accommodation, food and taxi's as this was the end of our holiday. Due to this delay my partner has had to miss out on a days wages and I had missed my mother's birthday which I was specifically flying back for. I am strongly disappointed with the lack of care and support to this massive inconvenience as we were left in a country for an extra 16-17 hours. I would like to be contacted to discuss on compensation for this inconvenience as we have also lost a lot more money due to this and we also payed for windows seats specifically to which we did not get on our new flights. Since August we have been in continuous conversations with yourselves and Garuda Indonesia to discuss this matter but unfortunately no one taking responsibility for this and me and my partner have been pushed to the side with no help yet again. Ultimately, emirates did not allow us on our connecting flight to Dubai without a sufficient reason but allowed others to board even though we were on the same previous flight together. I want someone to contact me back as a matter of urgency to get this settled for the final time as this situation is taking a tole on my mental health due to the lack of help we are receiving. It feels that when something goes wrong no one wants to help and take responsibility but will happily take our money when booking flights and then will receive good customer service. I look forward to hearing from you. Kind Regards, Jordan Connellan Sent from my iPhone

Denpasar-London
Economy
Claim escalated to airline

Raju P

Verified | Apr 3, 2026

Dublin-Kochi

Economy

My name is Raju parayarumuttathu damodaran , I was supposed to travel on 26/3/26 from Dublin - Dubai -Cochin( reference MJUBSW).We arrived airport at 10.15 hrs and went through the check in process and got wheel chair assistance until gate . But when the gate opened wheel chair assistance didn't happened and we( me, my husband and two other passengers to delhi as well) were told to go to downstairs via lift by the staff at the gate. He didn't direct us property and we got lost. Hence we already boarded through the gate nobody knew we aren't in the flight. By the time we found we lost the actual way the flight has already taken off. On the way we had to face so much troubles, as we passed through the immigration gate again. We are having health issues and that's why we requested wheelchair assistance and all of us had to walk through the gate to gate without any help. My wife underwent both my knees replaced andI had stroke in 2023 which limits our long distance walks . Along with that anxiety, fear and the pressure we experienced you cannot imagine. Then I called my daughter, she only left from the airport when i called and told her that I reached the gate. Nobody ever think missing the flight while you already at the departure gate.My daughter came after about 45 mts( from Navan). Talked to the staff at wheelchair assistance office, then called the emirates officials and we were rebooked to next day. We are extremely unhappy about the incident and shouldn't be happened to anyone especially those older people needs support. Because of the same i had to miss my hospital appointment and to rescheduling the same to next Saturday. I want to write an official complaint on the incident.

Dublin-Kochi
Economy

Saralamma K

Verified | Apr 3, 2026

Dublin-Kochi

Economy

My name is Saralamma kunnakkattu Kuttappan, I was supposed to travel on 26/3/26 from Dublin - Dubai -Cochin( reference MJUBSW).We arrived airport at 10.15 hrs and went through the check in process and got wheel chair assistance until gate . But when the gate opened wheel chair assistance didn't happened and we( me, my husband and two other passengers to delhi as well) were told to go to downstairs via lift by the staff at the gate. He didn't direct us property and we got lost. Hence we already boarded through the gate nobody knew we aren't in the flight. By the time we found we lost the actual way the flight has already taken off. On the way we had to face so much troubles, as we passed through the immigration gate again. We are having health issues and that's why we requested wheelchair assistance and all of us had to walk through the gate to gate without any help. I underwent both my knees replaced and my husband had stroke in 2023 which limits our long distance walks . Along with that anxiety, fear and the pressure we experienced you cannot imagine. Then I called my daughter, she only left from the airport when i called and told her that I reached the gate. Nobody ever think missing the flight while you already at the departure gate.My daughter came after about 45 mts( from Navan). Talked to the staff at wheelchair assistance office, then called the emirates officials and we were rebooked to next day. We are extremely unhappy about the incident and shouldn't be happened to anyone especially those older people needs support. Because of the same i had to miss my hospital appointment and to rescheduling the same to next Saturday. I want to write an official complaint on the incident.

Dublin-Kochi
Economy

Kestutis Z

Verified | Apr 2, 2026

Bangkok-Dublin

Economy

My initial flight with Emirates (EK0373) was cancelled due to an operational reason. The new ticket rebooked by the airline company. The new flight (EK038) to Dubai arrived late as result we missed connecting flight Dublin (EK0161) and ended up waiting for more than 7 hours at the airport for the nearest rebooked flight to Dublin.

Bangkok-Dublin
Economy

Ethan G

Verified | Apr 1, 2026

Nairobi-Miami

Economy

Influence by other flights

I had a flight booked from Nairobi to Miami with Emirates, which was cancelled by the airline. Due to the cancellation, I had to urgently purchase an alternative flight with Lufthansa in order to reach Miami and attend a pre-booked course and accommodation. Unfortunately, the replacement flight with Lufthansa was also cancelled. This left me stranded in Nairobi for several days, during which time I had to arrange and pay for accommodation and cover additional living expenses while trying to resolve the situation. Due to these repeated cancellations and delays, I missed the start of my course and the accommodation I had already paid for in Miami. As the course had already begun and accommodation had commenced, there was no longer any practical benefit in continuing the journey, as the main purpose of the trip had already been missed. While stranded in Nairobi, I was forced to purchase an additional flight simply to leave Nairobi and continue my travel arrangements. I have contacted both Emirates and Lufthansa regarding refunds and assistance, however I have not received meaningful support and the costs incurred have not been reimbursed. As a direct result of the cancellations, I incurred significant unexpected expenses, including: • Replacement flights • Accommodation in Nairobi during the disruption • Loss of prepaid accommodation in Miami • Loss of course fees • Additional travel costs required to leave Nairobi These expenses were incurred due to circumstances outside of my control, and I am seeking reimbursement for the financial losses caused by the flight cancellations.

Nairobi-Miami
Economy

Shanwaj K

Verified | Mar 30, 2026

Jeddah-Mumbai

Economy

No additional expenses yet. However, the suitcase is severely damaged and requires replacement. The suitcase was severely damaged (corner broken and structure cracked). It is no longer usable and needs replacement. This caused inconvenience and risk of losing personal belongings. it (very important): • You had to buy a new suitcase.

Jeddah-Mumbai
Economy

Anonymous member

Verified | Mar 29, 2026

Dubai-Tel-aviv

Business

Denied boardin ticket 1765524551759 BusinessHad to buy an Eco ticket on another flight

Denied boarding of prepaid business class flight from Dubai to Tel-Aviv Ticket 1765524551759 Mrs Youdith Navon Had to purchase an economy ticket on next flight

Overall

Denied boarding

Dubai-Tel-aviv
Business

Loss: €500
Desired solution

Refund

Anonymous member

Verified | Mar 29, 2026

Auckland-Perth

Economy

Terrible customer services and flight service

My daughter and her family stranded in New Zealand and has been for the past 2weeks and trying to get back to Perth Australia. She is a mother of 6 and single parent, and this stress and pressure, she does not need. Emirates if she ends up homeless and jobless because of this disruption, what is Emirates going to do as far as compensation. This disruption should have been rectified by now and you do codeshare with Qantas, if Qantas cannot assist them, put them on an airline that can assist. This is no good. She has been on the phone every day, trying to get back. All those other customers that are stranded

Overall

Stranded in New Zealand

Auckland-Perth
Economy

Desired solution

Other - My daughter and her family have been stranded in New Zealand now for 2 week and been given the run around with their flights back to Perth Australia, why has this not been fixed. She has had to take time off work, because of this and if she ends up homeless and jobless what is Emirates going to do about compensation? She is a mother of 6 children and a single parent, this problem should of been fixed. No excuse. This is costing this family mega and putting alot of finically press on her.

Shahzaib S

Verified | Mar 25, 2026

Islamabad-Barcelona

Economy

In short I had confirmed ticket of emirates for 23 march 2026 and I am member of emirates.i never received any email about my flight cancellation and they changed my flight for 26 march 2026 which was on chance I worked en Mallorca so I changed my flight to 24 march to Madrid I had to pay for my hotel in madrid then again buy ticket back to barcelona.the emirates never gave me option they said we have cancel your flight but they denied my boarding pases

Islamabad-Barcelona
Economy

Albin P

Verified | Mar 19, 2026

Bangalore-Vilnius

Economy

From dubai the flight was delayed.then i miss my flight from amsterdam to vilnius.then i wait for the next flight more than 5hrs.then also my luggage was delayed.

Bangalore-Vilnius
Economy

Bright M

Verified | Mar 17, 2026

Dublin-Johannesburg

Economy

Problems at airport

After our flight was cancelled by emirates we then purchased return tickets with Ethiopian airways which was a flight to Harare instead of Johannesburg this means that our return leg from Johannesburg to Harare (SAA) was forfeited.

Dublin-Johannesburg
Economy

Louise Z

Verified | Mar 17, 2026

Dubai-Larnaca

Economy

Appalling lack of information or consideration for passengers

Flight delayed by over eight hours No regular updates provided. Left on the tarmac for a total of four hours with no sustenance offered (small glass of water only) and no updates Not allowed to move seats despite screaming baby and empty seats elsewhere on the plane

Overall

LACK OF INFORMATION AND SUSTAINANCE
NOTHING

Dubai-Larnaca
Economy

Desired solution

Frank S

Verified | Mar 10, 2026

Copenhagen-Riyadh

Economy

Problems at airport

CASE SUMMARY : Flight: EK152 Airline: Emirates Route: Copenhagen (CPH) – Dubai (DXB) – Riyadh (RUH) Date: 15 December 2025 Passenger: Frank Soerensen The delay to flight EK152 departing Copenhagen caused me to miss my connecting flight in Dubai to Riyadh. I was rebooked on a later flight and arrived at my final destination more than five hours later than scheduled. Since the flight departed from Copenhagen (EU), the journey falls under EU Regulation EC261/2004. Based on the flight distance and the delay at final destination, the applicable compensation is EUR 600. I submitted a compensation claim directly to Emirates. The airline rejected the claim, stating that the delay was caused by a “disruptive passenger”, which they classify as an extraordinary circumstance. However, Emirates has refused to provide any evidence or details of the alleged incident, stating that their internal security reports are confidential. As you know, under EC261 the burden of proof lies with the airline to demonstrate that extraordinary circumstances occurred and that all reasonable measures were taken to avoid the delay. Given that no substantiated explanation or documentation has been provided, I dispute Emirates’ rejection of the claim and would like AirAdvisor to review the case and pursue the compensation on my behalf if you consider the claim valid.

Copenhagen-Riyadh
Economy

Irene Marie Margarette R

Verified | Mar 10, 2026

Dubai-Barcelona

Economy

March 9, 2026, 9am Barcelona Airport baggage claim. I, Irene Marie Margarette ROBERT, born march 18, 1963 in France, I duly testify, along with my husband : Kenneth L Green, that we attempted to fill out a cliam report to the Emirates bagage claim desk/office (Barcelona airport when we landed) but were refused forms to fill out despite our insisting. I tried taking a piccture of prooof, withe Emirates representative present, but was treaten to delete picture or security would have us arrested therefore, we deleted picture in phone. Our luggages were saturated with water and damaged all our stuffs and belonging in our luggages. This was absolute neglegence on the part of emirates airline staff in fligt from Dubai to Barcelone on march 8, 2026. Irene Marie Margarette ROBERT

Dubai-Barcelona
Economy

Harli N

Verified | Mar 8, 2026

Kuala Lumpur-Tallinn-ulemiste International

Economy

Problems at airport

I have only contacted Mytrip, as we purchased the original tickets from them.Through them we may only be able to get a refund for the two Emirates flight tickets.

Kuala Lumpur-Tallinn-ulemiste International
Economy

Anonymous member

Verified | Feb 26, 2026

Kuala Lumpur-London

Economy

delayed flight from Dubai to London

This flight was delayed 12+hours and service and information at Dubai was very bad. We are 3 passengers and require refunds on all our flights along with loss of earnings, additional car parking costs, Dog sitting and house keeping fees for the following day due to the delay. Please confirm receipt and the refund of our costs and flights. Kind regards

Overall

12.5 hours delayed
non

Kuala Lumpur-London
Economy

Loss: €998
Desired solution

Refund

Simao P

Verified | Feb 26, 2026

Dubai-Lisbon

Economy

We arrrived at Dubai airport at 5h00 PM, on 19.02. 2026, completed the check in for flight EK 0191 set to depart Dubai at 07:25, I hold a Portuguese residence title and the Emirates counter attendant at the check-in told us that before we board he had to contact Portuguese boarding authorities to get an OK for us to board, it took more two hours and our flight departed, we lost the flight, finally they decided to contact Emirates security at the airport who confirmed that my residence title was legitimate and booked us for the 2h00 PM ( afternoon flight), but was forced buy a new ticket for my aunt for some USD 500 so she could board at the same afternoon flight, this is so unfair. As consequence I lost my baggages and they could not tell where my baggage was, we arrived Lisbon around 10h00 PM without my baggage, was told that my baggage was not found. After several contacts and claim from Lisbon, my baggage was located at Dubai airport after 3 afflicting days. We had really bad experience...

Dubai-Lisbon
Economy

Amna N

Verified | Feb 24, 2026

Kuala Lumpur-Baku

Economy

Claim escalated to airline

i also faced my luggage damaged 3 luggage got damaged badly by airline on that same flight i did not have there recipts also did not get any option to upload them also

Kuala Lumpur-Baku
Economy
Claim escalated to airline

Jayashree N

Verified | Feb 16, 2026

Amsterdam-Madras

Economy

No reason given

eventual insurance claim, you may request it through our website. Thank you for the opportunity to explain Emirates' position. We do look forward to your future travel, under more favorable circumstances. Yours sincerely, Anisha Emirates Customer Affairs

Amsterdam-Madras
Economy

Domenic Z

Verified | Feb 6, 2026

Dubai-Melbourne

Economy

very bad customer service and food terrible

my wife and I were on a flight from Dubai to melbourne they sat us in different seats apart from each other Emirates are the worst airline to fly will never fly with them again terible service terible food they care more about selling their duty free products on board rather than serving their passengers worst airline ever very dissapoited very bad

Overall

mostly negative on everything service food customer service o
nothing

Dubai-Melbourne
Economy

Desired solution

Refund

Anonymous member

Verified | Feb 5, 2026

London-Islamabad

Economy

IRAM Abbasi 28.08.1986 ASIF IQBAL 25.03.1984

Hello ,I am suisse lady . my flight was from Heathrow to Islamabad it was too like 21 hours journey . It was late in Heathrow for 3 hours after in Dubai we wait like 5hours after when we reached in Islamabad there was no bag we wait 4 days for bags when we received bags damage they broke all That’s I was not expecting from Emirates airline sorry

Overall

Flight was not good we reached in 21 hours
Only the name

London-Islamabad
Economy

Loss: €1600
Desired solution

Refund

Ian B

Verified | Jan 23, 2026

Edinburgh-Bangkok

Economy

I endeavoured to minimise costs. This included playing golf with borrowed clubs AND in 'gym' shoes! As you will note I had no time to 'shop' elsewhere and required clothing to play - minimum club standards and a change of clothing (intense humid heat) after showering on completion of round. Baggage arrived at approx 24hrs late.

Edinburgh-Bangkok
Economy

Kalin F

Verified | Jan 21, 2026

Cape Town-Glasgow

Economy

I was travelling from cape town international to Dubai on the 10th of January 2026, my flight was for 6:30pm,I then had to catch a connecting flight from Dubai to Scotland, when I got to Dubai airport I was told I did not make the plane and that I will be booked into an hotel and the only next available flight to Scotland was on the 13th of January 2025, I lost 2 days of income, I work in the UK

Cape Town-Glasgow
Economy

Mahshid H

Verified | Jan 14, 2026

Tehran-Amsterdam

Economy

During my connection at Dubai Airport, my journey was disrupted by delays and significant handling problems. I had recently undergone surgery, have a medical condition, and had requested wheelchair assistance. At the transfer desk, a staff member named Shannon did not correctly review my documents. After more than two hours of waiting, I was told an additional document was required to issue a Dubai transit visa. After approximately 2.5–3 hours, I was informed the maximum waiting time had passed and the visa could not be issued, so I could not access the city hotel. Despite the delay and my medical condition, I was not provided with a meal voucher, hotel accommodation, or any reasonable assistance. I was told to pay for lounge access myself, so I paid approximately USD 60–70 for lounge access, which was poor quality and far below acceptable standards. Although I had requested wheelchair assistance, no wheelchair was provided for several hours and I was forced to walk long distances inside the airport, including to the lounge, causing significant physical discomfort after surgery. Only at the final stage was wheelchair assistance provided. On my return flight to Amsterdam, my checked luggage was damaged on arrival. I was traveling with a new suitcase and discovered it was broken. I request compensation for the damaged suitcase, reimbursement of the lounge expense, and compensation for the failure to provide appropriate assistance during the disruption. I can provide receipts, medical documentation, flight details, and baggage documentation as needed, and I expect this matter to be reviewed seriously and resolved fairly.

Tehran-Amsterdam
Economy

Brid C

Verified | Jan 13, 2026

Dublin-Dubai

Economy

delayed for more than 24 hours

our flight on the 18th December from dublin to dubai was delay by 25 hours. We were actually 15hours on the plane as we couldn't land in dubai aerpirt because of bad weather. I didn't get to vancock until 20th December

Dublin-Dubai
Economy

Loss: €40
Desired solution

Aaric M

Verified | Jan 11, 2026

Colombo-Newcastle

Economy

Hi, Why do you keep asking the boarding pass and e-ticket which I have already provided twice now for all four family members. I will attach the again as you requested Thanks

Colombo-Newcastle
Economy

Peter N

Verified | Jan 11, 2026

Dubai-Norfolk

Economy

We went to check in for our flight at DXB, only to be told that the flight had already closed. We tried everything possible to resolve the situation, but the staff were not helpful and informed us that we would need to purchase new tickets. As a result, we were stranded at the airport for several hours. Eventually, we had no choice but to pay for new tickets with Alitalia. This experience caused us significant stress, inconvenience, and unexpected expense.

Dubai-Norfolk
Economy

Maryam J

Verified | Jan 10, 2026

Dubai-Tehran

Economy

Don’t have a place to sleep or rest

We respectfully ask for your immediate assistance and appropriate support in this matter. Thank you for your attention and cooperation. I look forward to your prompt response. Sincerely, Maryam Jooya

Overall

Customer service

Dubai-Tehran
Economy

Desired solution

Other

Mohommedshahnaz M

Verified | Jan 8, 2026

Colombo-Newcastle

Economy

My journey from CMB to DXB (colombo to dubai ) on 2nd September2025 flight was delayed by Morethen 3 hours I think but I'm not sure I can add that as well, I don't remember what time they have depart from CMB or reach DXB. Because of that delayed made us to miss the connection flight to NCL. But I remember it was a very long delay. I can provide those CMB to DXB ticketsand boarding if you need as well. It wasn't an easy time as we were with two 5 years old kids and one of them was diagnosed with autism. None of us had a cloths to change. My autism kid only eat certain kind of foods (he does not eat solid food) without it we really struggle to feed him.

Colombo-Newcastle
Economy

Mariza G

Verified | Jan 7, 2026

Dubai-Porto

Economy

Successful claim

I am writing to make a complaint. I arrived at Dubai Airport DXB on December 29, 2025, coming from Porto on TAP Portugal flight TP1925, then operated by EK192, with a scheduled arrival at 01:00. However, the flight arrived over 35 minutes late, and there was an additional delay at passport control when retrieving my luggage from the hold, which was also delayed. When I collected my two suitcases, I found one of my Samsonite suitcases damaged and open!!! I was shocked! Both suitcases were damaged, but only one was open!! Anxious, with my suitcase damaged and open, I ran trying to find someone who could give me the information on where I should go to file my complaint and claim! I quickly went to the Emirates assistance department next to where my suitcases were being collected. I explained what happened and asked for the appropriate complaint form from one of the many agents present at that time. I hadn't opened the suitcase because I wanted to open it in front of the agent. Unfortunately, the agent took my damaged and open suitcase to a closed room filled with agents and then closed the door, to my surprise! He didn't let me follow him in any way, strongly refusing my request to do so! He and other assistants present there told me to retreat!! Between English and Arabic among themselves! I had no other choice but to wait, expressing my indignation at what was happening. I wanted to file a formal complaint and repeatedly asked for my form to proceed with the complaint! It was at that moment, and three minutes later, that the person from the other locked room came out and told me to open my bag in front of him in a more private place. I did so! I opened it and found the bag disturbed, with two of my belongings missing, which I immediately identified to the assistant! My black patent YSL shoes, which were in a black bag with the same initials, and my Dyson styling device and hairdryer that I had bought recently. I was in shock and asked again for the form to report everything! The assistant, despite my insistence and seeing me upset, said that I would receive the Emirates complaint and grievance form via email and that this was the usual procedure! He asked for my mobile contact, name, and email. He wrote on a piece of paper and said I could go! I repeatedly said I wouldn't leave without the form, and two assistants said that wasn't how it was done. I wanted to take the name tag from the assistant, but he didn't allow me. Since it was an Arab name, I didn't remember it. I insisted, but he didn't give me any more options and told me to leave. It was already very late, past 3 am, and I had a driver waiting for me for the past three hours to take us to the hotel. Due to the flight delays and what happened to me, it was already too late. Emirates dismissed the assistance from assistants to help me file a complaint about damaged luggage and an open, stolen suitcase!!! Emirates also did not send me the form to also file a complain.

Dubai-Porto
Economy
Successful claim

Munish G

Verified | Jan 4, 2026

Delhi-Accra

Economy

Denied Boarding because the flight was full

Both the Passengers were denied Boarding on January 1, 2026 at the counter saying -- they do not have “ OK to Board” approval. They had all documents – Onward Ticket, Return Ticket, Pre Approved Visa, Invitation Letter from the University in Ghana, Travel Insurance, Yellow Fever Certificate. But they were denied Boarding the flight and marked as “No Show” We could sense an Overbooked Flight looking for scapegoats. And these kids were one with economical tickets Their University took initiatives and booked them another Flight by Turkish Airlines and The kids reached safely in Ghana on 04th January. No OTB as asked by Turkish Airlines.

Overall

Denied Boarding

Delhi-Accra
Economy

Loss: €5000
Desired solution

Expenses reimbursement

Bonike M

Verified | Jan 2, 2026

Dubai-Dar Es Salaam

Economy

I arrived at the airport and checked in well within the required time for my scheduled flight. Despite this, I was not given proper or accurate guidance regarding my luggage. Instead of being assisted efficiently, I was repeatedly directed from one counter to another by your staff, each time receiving unclear instructions. This unnecessary back-and-forth was caused entirely by staff negligence and lack of coordination, not by any delay or fault on my part. As a direct consequence of your staff’s failure to provide correct guidance in a timely manner, I missed the flight entirely. This incident caused serious repercussions. I missed an important wedding event that I had traveled specifically to attend, resulting in emotional distress and disappointment. In addition, I have incurred extra expenses, including but not limited to rebooking costs, accommodation adjustments, and other unforeseen charges — all of which could have been avoided had your staff performed their duties responsibly. I find this situation extremely disappointing and unacceptable, especially given that I complied fully with check-in requirements and relied on your staff for assistance. I expect airlines to demonstrate professionalism, accountability, and respect for passengers’ time and commitments. I request: A formal explanation for the mishandling of my check-in and luggage process Compensation for the additional costs incurred due to your staff’s negligence Assurance that corrective measures will be taken to prevent similar incidents in the future. I trust that this complaint will be taken seriously and addressed promptly. I look forward to your response and a fair resolution. Yours sincerely, Bonike Michael Mwakyeja 1766390679533 EK725/31DEC bonikemichael@gmail.com

Dubai-Dar Es Salaam
Economy

Odayne E

Verified | Jan 1, 2026

Dubai-London

Economy

Technical problems

I’ve been delayed for over four hours and was told to wait in departure lounge until the flight was safe which left at 18:30

Dubai-London
Economy

Frank D

Verified | Dec 28, 2026

Accra-Abidjan

Economy

So I was going for a training in Northern Ivory Coast. I took the flight from Accra to Abidjan (December 16th) and had to connect a local flight from Abidjan to Khorogo airport in the north. Then had to travel another 4 hours to my destination. Unfortunately, my bag which had my personal belongings, medication and other documents didn't show up in Abidjan. I reported to the authorities and they search everywhere for it but couldn't find it. So the made me fill a form and because I didn't want to miss my next flight I just got a few essentials into a plastic bag and continued my journey. This was because I had to be back in Ghana on time and connect to the UK. But not having my bag really inconvenienced me and my appearance at the training conference as a facilitator. My bag was finally found, sent from Accra and handed to me by the airport staff on December 20th while I was on my way back to Accra. The airport attendant took back the form I had filled in exchange for my bag.

Accra-Abidjan
Economy

Ujala R

Verified | Dec 21, 2025

Karachi-Barcelona

Economy

Claim escalated to airline

Due to the delayed and no information provided of my baby stroller luggage delivery i had to purchase 2 new baby strollers from Barcelona.

Karachi-Barcelona
Economy
Claim escalated to airline

Hilda A

Verified | Dec 19, 2025

Cairo-Mexico City

Economy

No one from the airline has given us information, only since the cancellation yesterday they sent us to a hotel and they gave us breakfast today.

Cairo-Mexico City
Economy

Diana V

Verified | Dec 19, 2025

Bangkok-Ibiza

Economy

Successful claim

in Barcelona the claim lost luggage was closed. I had connection flight and could not wait any longer.

Bangkok-Ibiza
Economy
Successful claim

Anonymous member

Verified | Dec 16, 2025

London-Dubai

Economy

Emirates child prejudice hell

Emirates would not let my son - 2 year old fly after we had boarded even though he did not have a temperature because he felt unwell and i asked for some tissues. they threw us on the plane still at gatwick with no help to get through passport control and retrieve my suitcase. They kept hold of my boarding passes which i needed for passport control . They decided without a medical report or any medical professional seeing my son that we would not fly and gave me nothing in writing confirming their decision.

Overall

poor customer service and no after care
none

London-Dubai
Economy

Loss: €5500
Desired solution

Refund

Jana P

Verified | Dec 16, 2025

Dublin-Dubai

Economy

Non stopover hotel for 17 hour in Dubai

Dear Emirates Customer Service, I am writing to complain about an issue my father experienced while traveling from Dublin to Sydney. He had a layover longer than eight hours, but Emirates did not provide hotel accommodation or assistance. This caused him significant discomfort and was disappointing, as Emirates normally offers hotel stays for long layovers. I kindly request an explanation and appropriate compensation. Please let me know if you need the booking reference or travel details. Kind regards, Jana

Dublin-Dubai
Economy

Loss: €299
Desired solution

Other - Dear Emirates Customer Service, I am writing to complain about an issue my father experienced while traveling from Dublin to Sydney. He had a layover longer than eight hours, but Emirates did not provide hotel accommodation or assistance. This caused him significant discomfort and was disappointing, as Emirates normally offers hotel stays for long layovers. I kindly request an explanation and appropriate compensation. Please let me know if you need the booking reference or travel details. Kind regards, Jana